Life Insurance Underwritten by Prudential Life Insurance Company Carolyn A. Wilford Eligibility Manager
Administrative Responsibility Agency Responsibility Life Insurance files Beneficiary files 3/27/2002 www.groupbenefits.org 2
Administrative Responsibility Group Benefits Responsibility Updating employee records for billing 3/27/2002 www.groupbenefits.org 3
Prudential Contact Roger F. Donodeo, Jr. Administrative questions only! Do not contact for claims. Telephone: 770-604-6722 Do not use 800 number. E-mail: Roger.donodeo@prudential.com 3/27/2002 www.groupbenefits.org 4
Coverage All coverage is Term No Cash Value 3/27/2002 www.groupbenefits.org 5
Beneficiary Designation Forms Beneficiary Designation/Change Form Change of Beneficiary or Name Form Marriage Divorce Adoption 3/27/2002 www.groupbenefits.org 6
Beneficiary Designation Forms Do not send any beneficiary changes to: Group Benefits, or Prudential 3/27/2002 www.groupbenefits.org 7
Processing Enrollments Prudential Enrollment Form New Employees Late Entrants Evidence of Insurability (EOI) required Reinstated Employees (through appeal) Submit only GB-01 to Group Benefits 3/27/2002 www.groupbenefits.org 8
Evidence of Insurability (EOI) EOI is required for: Late enrollment Re-enrollment Waived Coverage 3/27/2002 www.groupbenefits.org 9
Evidence of Insurability (EOI) Prudential Enrollment Form Complete Employer section Hold in agency s EOI file 3/27/2002 www.groupbenefits.org 10
Evidence of Insurability (EOI) Do not begin payroll deductions until: Employee brings Prudential approval letter GB-01- completed, signed, dated, and sent to OGB with approval letter attached Effective - 1st of the month following the date GB-01 is signed 3/27/2002 www.groupbenefits.org 11
Medical Underwriting Review Prudential may request: Attending physician's statement Examination Insurance Risk Profile Employee is responsible for fees Set Set by doctors, not Prudential 3/27/2002 www.groupbenefits.org 12
Portability (Conversion) Eligibility Employee and spouse under age 70 Dependent children under age 21 Full-time students between 21 and 24 Employee actively at work on the day employment ends 3/27/2002 www.groupbenefits.org 13
Employee Death Claims Prudential Life Insurance Claim Form Do not submit without latest beneficiary change document. Beneficiary Statement Certified Death Certificate 3/27/2002 www.groupbenefits.org 14
Employee Death Claims Supporting papers Guardianship Estate executor/administrator designation Accidental death notices 3/27/2002 www.groupbenefits.org 15
Dependent Death Claims Prudential Life Insurance Claim Form Certified Death Certificate Enrollment Form showing when dependent life was elected - Important! 3/27/2002 www.groupbenefits.org 16
Special Beneficiary Situations If the beneficiary is deceased, submit: Death Certificate Info about the contingent beneficiary, or Info about the insured s estate 3/27/2002 www.groupbenefits.org 17
Special Beneficiary Situations If the beneficiary is an estate, submit: Certified copy of court order appointing executor or administrator Tax ID number for the estate 3/27/2002 www.groupbenefits.org 18
Special Beneficiary Situations If beneficiary is a minor or incompetent, submit: Copy of court order appointing guardian or conservator 3/27/2002 www.groupbenefits.org 19
Special Beneficiary Situations If the insurance was assigned, submit: Copy of assignment and beneficiary designation Signed by insured Group contract number Amount of assignment Insured name and SSN 3/27/2002 www.groupbenefits.org 20
AD&D Injury Claims AD&D or Blindness Claim Form Complete Employer section Employee and attending physician, complete other applicable sections Include supporting documents OSHA, worker s comp, police reports 3/27/2002 www.groupbenefits.org 21
AD&D Death Claims Prudential Life Insurance Claim Forms Only one form if accidental death i.e., Don t submit AD&D or Blindness Claim Form also Complete applicable questions in Section 2 Attach newspaper clippings, official reports, or letter of explanation 3/27/2002 www.groupbenefits.org 22
Claims Caution Do not make a commitment to pay regardless of claim type! Employee Death Claims Dependent Death Claims AD&D Injury Claims 3/27/2002 www.groupbenefits.org 23
Claims Caution Prudential will review all documents and make the decision to pay, or not to pay. 3/27/2002 www.groupbenefits.org 24
Online Forms www.group benefits.org Benefits & Providers Life Insurance 3/27/2002 www.groupbenefits.org 25