BSB51107 DIPLOMA OF MANAGEMENT

BSB51107 DIPLOMA OF MANAGEMENT SELF ASSESSMENT QUESTIONS AND CHECKLIST FOR GET RECOGNISED WORKSHOP From the BSB07 Business Services Training Package Contact CCWT: Level 4, 699 George Street (Near Ultimo Road) Sydney NSW 2000 Phone: (02) 9281 8822 Postal Address: Locked Bag 13 Haymarket NSW 1240

ACKNOWLEDGEMENTS This work has been produced by the Centre for Community Welfare Training (CCWT) by Linda Watson, Learning and Development Project Manager:VET. Version number: 2 Released for use: May Disclaimer ACWA/CCWT does not give warranty nor accept any liability in relation to the content of this work. Copyright! ACWA/CCWT This publication is copyright. Except as expressly provided in the Copyright Act, 1968; no part of this publication may be reproduced by any means (including electronic, mechanical, microcopying, photocopying, recording or otherwise) without prior written permission from ACWA/CCWT. Version 1.3

TABLE OF CONTENTS Section 1 - Self-Assessment Information 2 What is self-assessment?... 2 The Self-Assessment Process... 2 Section 2 - Self-Assessment Checklist 5 Section 3 - Self-Assessment Questions 7 Version 1.3

Section 1 - Self-Assessment Information What is self-assessment? Self-assessment is a way for you to decide whether you would like to continue with the Recognition process for Diploma in Management. Selfassessment involves you asking yourself questions and thinking about your experiences that might be relevant to the unit/s contained in the qualification. Why conduct a self-assessment? Conducting a self-assessment will help you to decide if you have relevant experiences to demonstrate your competency for a particular unit or qualification. It is the first stage of helping you decide whether you should go to the effort of collecting evidence. If you determine you do not have enough relevant experiences, you can save yourself the work involved in applying and can consider other learning and development strategies. RPL is often seen as the easy way to gain a qualification. However there is no easy way to achieve a whole Diploma. The best chance of success comes when you choose the most appropriate pathway. The Self-Assessment Process 1. Self-Assessment Checklist Complete the Self Assessment Checklist. This can be found in Section 2. The checklist contains examples of the types of experiences and roles that may have provided you with the skills and knowledge required in the Diploma. This list contains the units in the 2 day RPL workshop. It is not exhaustive you may have other experiences that are not mentioned here. There is also a list of the types of evidence that you could use to support your Recognition application. Consider the experiences and evidence you have and ask yourself if you have the the work experience required for this qualification? If your responses are positive, please continue with Step 2. If your responses are negative, please still complete Step 2, remembering that the above considerations will impact on your final decision. Version 2 Page 2

2. Self-Assessment Questions Complete the Self Assessment Questions. These can be found in Section 3. The questions for each unit direct you to think about different experiences you have had in your work and life. Please read each question and tick the rating that best describes your situation. At the end of the questions, add up the number of ticks and number of crosses and check your responses with the statements at the bottom of the Self Assessment Questions. This will help you to decide whether you have enough appropriate experience to continue with a Recognition application. To complete the qualification by RPL workshop you need to achieve eight units included in this package. 3. Deciding Whether to Continue Consider your responses to both the Self-Assessment Checklist and the outcome of the Self-Assessment Questions. If they strongly indicate that you have the skills and knowledge for this qualification and are able to provide evidence to demonstrate this, please proceed with your application (GO TO STEP 4) If the results of the Self-Assessment Checklist and Self-Assessment Questions are mixed, it may help you to discuss your responses with people who know you well and understand what work and life experiences you have had. If you are still unsure about your responses or what the questions mean, please discuss this with the Learning and Development Project Manager:VET at CCWT on 9281 8822. If the results of the Self-Assessment Checklist and Self-Assessment Questions indicate that you would have difficulty demonstrating your skills and knowledge for this unit, you will need to consider an alternative training pathway, rather than the Recognition pathway. You can contact the Learning and Development Project Manager:VET at CCWT to discuss these options. Version 2 Page 3

4. Applying Complete the application form and attach the following! Payment! CV/resume! Copies of qualifications and/or transcripts! Current job description (and previous where relevant)! Self-Assessment Checklist! Self-Assessment Questions 5. What Next? An assessor at CCWT will review:! the evidence you have attached! your Self-Assessment Checklist & Questions Within two (2) weeks of receiving your application an assessor will call you to discuss your application. Your assessor will also discuss an End Date with you. This is the date by which you need to have completed all assessment that are outside the RPL workshop. It will generally by twelve (12) months from the time that you apply. This can be negotiated though, and you are welcome to complete the process in a shorter period of time if you wish. If you have not been found competent by the End Date you will need to pay an additional fee in order to continue the process. If you have any questions about the Assessment Process, please contact the VET Manger or Learning and Development Project Manager:VET at CCWT on 02 9281 8822 Version 2 Page 4

Section 2 - Self-Assessment Checklist This is a guide to experiences you may have had that would give you the required skills and knowledge for this qualification. Please tick the boxes that relate to your experience:! Coordinating specific programs or projects within community service organisations! Supervising a small number of lower classified workers or volunteers! Experience as a first-line manager working under the supervision of a service or centre manager who has overall responsibility for the service! Resolving problems and issues in the workplace within organisational guidelines! Other (please list) Please tick the boxes which are (or sound similar to) job roles you have had:! Activities Program Coordinator! Assistant Manager! Care Coordinator! Coordinator! House Coordinator! Local Area Coordinator! Program Coordinator! Program/Project Manager! Project Officer! Respite Coordinator! Shift Supervisor! Supervisor! Team Leader! Unit Coordinator! Unit Manager! Volunteer Coordinator! Other (please list) Version 2 Page 5

Please tick the boxes which relate to evidence you can use:! A current resume/cv! Job description! Letters of support from Managers/Supervisors confirming your job role! Memos, reports, minutes of meetings or other written documents recording your involvement in any job activities! Samples of work undertaken such as reports, promotional materials, observations, work journals, performance work reviews, photos of your work or program activities, videos and funding submissions.! Certificates/transcripts listing same/similar units completed previously! Certificates of Attendance/Participation for training or workshops you have attended! Any other workplace document you think relevant: Version 2 Page 6

Section 3 - Self-Assessment Questions In this section, you will be asked a number of questions relating to each unit within the Diploma of Management. These questions are designed to help you determine your decision to undertake the Diploma by the Get recognised workshop. Next to each question, you will be asked to tick either of the options; Regularly, Sometimes, or Never. If you tick Regularly for more than half the questions, than you should consider undertaking the Recognition process. If you tick Sometimes for more than half the questions, than you should contact the Learning and Development Project Manager: VET at CCWT to discuss this further. If you tick Never for more than half the questions, than you should consider an alternative learning pathway (such as attending the workshops at CCWT). You may also call the Learning and Development Project Manager:VET at CCWT to discuss this. A Totals section is provided at the bottom of each page and on the last page to assist you with this process. Version 2 Page 7

UNIT BSBWOR501B Manage personal work priorities and professional development This unit requires you to demonstrate that you can manage your own performance and professional development opportunities, with a particular emphasis on setting and meeting priorities, analysing information and using a range of strategies to develop further compliance Evidence of the following is essential: " Systems and processes used to organise and prioritise tasks which show how work is managed " Personal development plan with career objectives and an action plan Regularly Sometimes Never 1 Do you establish, develop, maintain and participate in networks (e.g. informal as well as formal structures such as Interagencies)? 2 Do you gather and consider feedback from employees, clients and colleagues in order to identify and develop ways to improve your professional competence? 3 Do you have a personal work plan? 4 Do you continue to engage in professional development? 5 Are you a positive role model to your team and other work colleagues? 6 Can you use technology effectively as part of your work? 7 Are your personal knowledge and skills assessed against established standards to determine development needs, priorities and plans? 8 Do you aim to achieve a balance between work and life activities? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 8

UNIT BSBMGT502B Manage people performance This unit requires you to demonstrate that you can establish and maintain systems to manage the performance of staff who report directly to you. This includes allocating work, development of key performance indicators, coaching and feedback and termination procedures. Evidence of the following is essential: " Documented performance indicators and a critical description and analysis of performance management systems across the workplace " Techniques in providing feedback and coaching for improvement in performance " Knowledge of relevant awards and certified agreements Regularly Sometimes Never 1 Do you allocate work to team members? 2 Do you develop performance indicators, goals or other work standards with your team members? 3 Do you conduct performance appraisals or other performance management interviews with your staff? 5 Do you have established systems for monitoring the work performance of your staff, and do you implement these? 6 Do you provide coaching and other support to your staff in order to improve their work skills? 7 Do you carry out poor work performance and termination procedures with staff? TOTALS: REGULARLY /7 SOMETIMES /7 NEVER /7 Version 2 Page 9

UNIT BSBWOR502B Ensure team effectiveness This unit requires you to take a leadership role in the development of team plans, leading and facilitating team work and liaising between your team and management of the organisation. Evidence of the following is essential: " A range of techniques that can be used to build work teams, strengthen communications in the team and resolve conflict " Methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focused and on track Regularly Sometimes Never 1 Do you develop and them implement a work plan for your team (could also be a team plan, small operational plan etc)? 2 Do you provide support to your team members so that they can achieve their work responsibilities? 3 Do you develop strategies to ensure that team members have input into planning, decision-making and operational aspects of work team? 4 Do you provide feedback to team members to encourage, value and reward contributions? 5 Do you develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed? 6 Does your own contribution to your work team serve as a role model for others and enhance the organisation's image to all stakeholders? 7 Do you deal with any unresolved issues, concerns and problems that are raised by your team, or about your team? 8 Do you maintain and establish open communication processes with all stakeholders? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 10

UNIT BSBPMG510A Manage projects This unit requires you to demonstrate skills in managing projects, such as development of a project plan, administering and monitoring, finalising and reviewing the project and applying information learnt from project delivery to future projects. Evidence of the following is essential: " Development of a project plan " Details of monitoring arrangements and evaluation of the project s efficacy to address time lines and budgets of project " Knowledge of relevant legislation Regularly Sometimes Never 1 Do you manage projects as part of your work role? 2 Do you develop project plans that include timelines, tasks that need to be completed, roles and responsibilities of project team members? 3 Do you have responsibility for ensuring that the resources required to carry out projects are requested and then used efficiently? 4 Have you worked with a group of stakeholders to deliver a project? 5 Do you develop your project budget(s) and take responsibility for monitoring project spending? 6 Have you been responsible for maintaining the necessary documentation for a project? 7 Have you reviewed (with others) the outcomes of a project and documented the results? 8 Do you develop risk management plans for your project/s? 9 Do you take responsibility for monitoring the outcomes of the project against the required outcomes and make adjustments to the project as necessary? TOTALS: REGULARLY /9 SOMETIMES /9 NEVER /9 Version 2 Page 11

UNIT BSBMGT515A Manage operational plan This unit requires you to demonstrate that you can develop and monitor an operational plan for your team or section. Development of systems and procedures to support the plan is expected. You also need to be able to show that your operational plan supports the organisation s required outcomes. Evidence of the following is essential: " The development of an operational plan with details of how it will be implemented and monitored. Regularly Sometimes Never 1 Are you responsible for the development of an operational plan for your section or team? 2 Do you include the development of key performance indicators to measure performance in your operational plan(s)? 3 Do you research and then source the necessary resources to carry out the operational plan? 4 Do you develop contingency plans and implement when necessary? 5 Do you have responsibility for recruiting staff? 6 Do you monitor and review performance systems and processes to assess progress in achieving targets? 7 Do you analyse and interpret budget and actual financial information to monitor and review profit and productivity performance? 8 Do you implement strategies to improve areas of under performance? 9 Do you provide mentoring and coaching to support individuals and teams in order to achieve the required outcomes and use resources efficiently and effectively? TOTALS: REGULARLY /9 SOMETIMES /9 NEVER /9 Version 2 Page 12

UNIT BSBMGT516B Facilitate continuous improvement This unit requires you to lead and manage continuous improvement processes, with a particular emphasis on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements Evidence of the following is essential: " Examples of strategies and approaches to improve work outcomes or organisation s functioning " Methods for monitoring performance and customer service Regularly Sometimes Never 1 Do you encourage your team to actively participate in decision making processes and to assume responsibility and exercise initiative as appropriate? 2 Do you establish systems to ensure that the organisation's continuous improvement processes are communicated to all stakeholders? 3 Do you develop mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes? 4 Do you develop strategies to ensure that systems and procedures including technology are used to monitor operational progress and identify ways in which planning and operations could be improved? 5 Do you ensure that customer service strategies and processes are improved through continuous improvement techniques and processes? 6 Do you establish processes to ensure that team members are informed of savings and productivity/ service improvements achieved in the business plan? 7 Do your maintain the necessary documentation of your team performance to assist in identifying further opportunities for improvement? 8 Do you take into account areas that have recorded improvement and opportunities for improvement in all aspects of future planning? TOTALS: REGULARLY /8 SOMETIMES /8 NEVER /8 Version 2 Page 13

UNIT BSBLED501A Develop a workplace learning environment You are expected to demonstrate the skills and knowledge required to develop a learning environment in your team, to analyse the learning needs of your staff and to provide the opportunities to undertake professional development to meet these needs. Evidence of the following is essential: Methods for reviewing performance development needs and techniques for providing feedback on those needs Models for planning professional development Options available for professional development Knowledge of relationship management required to achieve a learning outcome. Regularly Sometimes Never 1 Do you provide feedback to team members on their performance reviews? 2 Do you develop and implement learning plans with your team members? 3 Do you develop or review the organisation s policies and procedures around professional development and learning opportunities? 4 Do you liase with other specialist such as learning and development or human resource professionals regarding the needs of your team? 5 Do you identify and provide opportunities for your staff to participate in activities that meet their learning needs? 6 Do you set up strategies that encourage people to share their learning with other team members? 7 Do you take responsibility for monitoring and reviewing the learning activities that are undertaken by your team members? TOTALS: REGULARLY /7 SOMETIMES /7 NEVER /7 Version 2 Page 14

UNIT CHCCS505A Provide supervision support to community sector workers This unit requires you to demonstrate your knowledge and skills in providing supervision as a support for community sector workers. This includes providing backup support, structured debriefing and maintaining your own professionalism and skills development in this area. Regularly Sometimes Never 1 As a supervisor do you maintain regular contact with workers to demonstrate your availability for back up? 2 When you are providing supervision support to workers, do you ensure their conduct maintains the physical and psychological safety of clients, themselves and other workers? 3 Do you complete supervision reports after each contact? 4 Do you evaluate workers supervision needs and identify any areas for skill development? 5 In debriefing do you provide constructive feedback about the workers performance and the supervision process as appropriate within organisation guidelines? 6 Do you review the supervision process with the worker and seek feedback about effectiveness? 7 Do you regularly update your own knowledge and skills in supervision practice and procedures in line with organisation guidelines? 8 Do you ensure the supervision process remains confidential in relation to the worker, client and workplace? 9 Do you take all reasonable steps to ensure that any personal or social contact with workers does not adversely affect the supervision process? TOTALS: REGULARLY /9 SOMETIMES /9 NEVER /9 Version 2 Page 15

Add your totals here for the whole Diploma via RPL workshop: UNIT REGULARY SOMETIMES NEVER BSBWOR501B BSBMGT502B BSBWOR502B BSBPMG501A BSBMGT515A BSBMGT516B BSBLED501A CHCCCS505A To complete the Diploma of Management via RPL workshop, you need to demonstrate your competency for the 8 units listed above. If you have most of your responses in the regularly and sometimes categories you may be able to achieve RPL in these units of competency. If you require further information regarding this process, please contact the Learning and Development Project Manager: VET on 9281 8822 Version 2 Page 16