DEBIT CARD & ELECTRONIC FUNDS TRANSFER DISCLOSURE The purpose of this Disclosure Statement is to make you aware of your rights and responsibilities when using our Debit Card and Electronic Funds Transfer Services. Definitions In these rules: Bank means Countryside Bank. Account means your Countryside Bank checking account, savings account or money market account noted in your Debit card application. Card means the Debit card which has been issued to you by the Bank. We, us and our means the Bank. You, your and yours means each person who is party to the Account and who applied for the Card. Automated Teller Machine (ATM) or Point of Sales (POS) means any terminal at which you may use your Card together with your Personal Identification Number (PIN) (Code) to perform transactions. Card Ownership and Termination The Cards issued remain our property at all times and, if we request, you must recover and surrender all Cards we issued to you. We may terminate your right to use the Cards at any time, for any reason. Agreement to Comply with the Rules Your retention of, signature on or use of the Card or Internet Banking service constitutes your agreement with the rules and regulation described in the Account Disclosure brochure provided when your account was opened and these rules as amended from time to time. This agreement and your use of the Card or Internet Banking service will be governed by the laws of the State of Illinois. Consumer Liability In Case of Errors or Questions About Your Electronic Transfers Tell us AT ONCE if you believe your Debit Card (Card), PIN or Internet Banking User ID Password (Code) has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within 2 business days after you learn of the loss or theft of your Card or Code, you can lose no more than $50 if someone used your Card or Code without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your Card or Code, and we can prove we could have stopped someone from using your Card or Code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed or made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Liability - MasterCard MasterCard will apply its zero liability policy to PIN-based debit card and ATM transactions when fraud occurs. This zero liability will apply to PIN-based debit card and ATM transactions as long as you exercise reasonable care in safeguarding your card and promptly report the suspected fraud to us. If you fail to meet the conditions for the zero liability policy, federal law extends certain protections to consumers. Under this law, if you report the loss to us within two business days, federal law caps your responsibility at $50. If you report it within 60 days of Revision Date: April, 2015
receiving a statement that shows the fraudulent transactions, your liability is capped at $500. If you don t report it within 60 days, that liability is unlimited. How To Contact Us in event of unauthorized transfer If you believe that your Code or Card has been lost or stolen or if you believe a transfer has been made using the information from your check or that someone has transferred or may transfer money from your account without your permission, : You may call during regular business hours: (708) 485-3100 For Lost or Stolen Cards during non-business hours, call (1-800-472-3272) Or you may write to: Countryside Bank 6734 Joliet Road Countryside, IL 60525 Attention: Loss Prevention Business Days Our business days are Monday through Friday. Federal holidays are not included. Services Offered If you specifically authorize us to electronically accept deposits or honor withdrawals, we will provide such services. Deposits. You can arrange to have certain recurring payments automatically deposited to your account. Examples of this service include the direct deposit of Social Security payments, other government payments and the direct deposit of your wages or salary. Withdrawals. You can arrange to have certain recurring withdrawals automatically paid from your account. One example of this is the payment of life insurance premiums. Savings and Money Market accounts are limited to six (6) preauthorized withdrawals per monthly cycle. You may make unlimited transfers from your checking account to your savings account. Types of Automatic Transfers You may withdraw cash from your checking or savings account. You may have deposits made to your checking or savings accounts. You may have payments made from your checking or savings accounts. You may transfer funds between your checking and savings accounts, whenever you request. You may pay for purchases at places that have agreed to accept the card. Pay bills directly by phone from your checking or savings account in the amounts and on the days you request. Some of these services may not be available at all terminals. Using the Card You may use your Card to purchase goods or services ( purchases ) wherever the Card is accepted or to obtain cash ( cash withdrawal ) from any bank or other financial institution which honors the Card. We have no obligation to you if anyone refuses to honor the Card or for any reason, you cannot make a cash withdrawal from or a deposit at an ATM. As a condition of using the Card, you agree that you will: Not allow anyone else to use the Card to access your Accounts or make transfers, withdrawals, purchases or payments. Safely keep your PIN in your sole possession and do not disclose or make it available to anyone else. Do NOT write the PIN on your Card, or keep it with the Card. Only use the Card in accordance with this Agreement and any other instructions we furnish to you for the purpose authorized by us. Immediately report any loss, theft or suspected unauthorized use of your Accounts through your Card. Page 2 Revision Date: February 2015
Authorization to Debit or Credit the Account Each time your Card is used, you authorize us to debit or credit your Account (whichever is appropriate) for the total amount shown on any sales draft, withdrawal order or credit voucher originated by use of the Card, whether or not signed by you, and we are permitted to handle such sales drafts, orders and vouchers in the same way we handle authorized checks drawn on your account. Access and Limitations on Frequency of Transfers You agree that you will use the Card only if the available balance in your account will be sufficient to pay the amount of the purchases, cash withdrawals, and ATM transactions. For security reasons, we have established daily approval limits on the dollar amount of purchases and cash withdrawals you can make. You agree that any purchase or cash withdrawals may be subject to authorization by us or by a Master Card authorization center and no authorization may be given if the amount of all outstanding purchases and cash withdrawals will exceed your approval limit. You agree to pay all fees and charges related to the Card and your Accounts as set forth in this Agreement, our Agreement and Rules and the Account disclosures. If it becomes necessary for the Bank to terminate your Card privileges and to commence legal proceedings to collect your indebtedness in event of delinquency or in the event of a breach of any obligation of yours under this Agreement, you agree to pay all cost incurred by the Bank, including reasonable attorney s fees and court costs. The daily limit for Debit Card ATM transactions is $510.00. The daily limit for Debit Card POS transactions is $1,500. The daily limit for Debit Card signature-based transactions is $1,500. All daily limits are per business day. You may transfer up to the available balance in your account each time you perform a transfer through Internet Banking. For rules pertaining to Internet Banking and Billpay transactions, please refer to the Countryside Bank User Terms and Agreement for Internet Banking and Billpay). Refunds on Purchases Cash refunds will not be made to your on purchases made with your Card. If a merchant gives you credit for merchandise, returns or adjustments, the merchant will do so by sending us a credit which we will apply as a credit to your Account. Any claim or defense with respect to property or services purchased with the Card must be handled directly with the merchant or other business establishment. Any such claim or defense which you assert will not relieve you of your obligation to pay the total amount of the sales draft, plus any appropriate charges we may be authorized to make. No Right to Stop Payment. You are not permitted to stop payment on any purchase or cash withdrawal made with your Card. Hold on Funds. Each Card transaction will allow us to place a hold on the corresponding amount of funds in your designated Account until the transaction is posted to your Account. You agree not to withdraw or write checks against funds that are need to pay Card transactions that have not yet posted to your Account. If a Card transaction causes an overdraft to your Account, you must pay any overdrafts plus any associated fees set forth in our fee schedule. Electronic Check Conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to: Pay for purchases. Pay bills. Under certain circumstances your check information can be converted to electronic information by merchants, banks or others. Electronic information may be used to debit your account electronically. Merchants may use Page 3 Revision Date: February 2015
check information such as routing, account and serial numbers to make an electronic presentment against your account and the check may not be returned to you. These types of transactions may occur at point-of-sale purchases or where checks are submitted to a lock box for processing. In other circumstances, checks you wrote returned for insufficient funds or uncollected funds and represented for payment electronically by the payee s bank are not covered under Regulation E. Electronic representments will appear as separate entries on your statement with appropriate descriptions. If any of your checks are converted to an electronic presentment by others, we shall have no liability to you should we fail to honor any stop payment order you have placed on the check. Also, we shall have no liability to you for duplicate payments if a paper check and an electronic representment are both presented. This limitation of our liability to you in no way affects your legal right to dispute an electronically presented item under applicable rules and regulations, nor does it affect your legal rights to recover a duplicate payment from the third party payee. Charge for Transfers (a) Fees to transfer funds. There are no fees to transfer between accounts using Internet Banking. (b) Minimum balance charge. We will only charge you for using the Overdraft Protection Plan if the minimum balance in your checking account falls below zero. If it does, we will charge you $5.00 for each transfer. (c) ATM fees. The Bank allows free of any service charges an unlimited number of transactions for our customer at any STAR ATM machine owned by Countryside Bank. (d) ATM fees at ATMs not owned by Countryside Bank: You may be charged by Countryside Bank for excess transactions at terminal machines not owned by Countryside Bank. The fee is $2.00 per transaction for each transaction (a) over 8 per monthly cycle for checking accounts, or (b) over 24 per quarterly cycle for savings accounts customers. You may be charged a fee by the ATM operator when you initiate a transaction or make a balance inquiry even if you do not complete a fund transfer and by any network used to complete the transfer. Refer to your account disclosure for additional information. Documentation of Transfers (a) Terminal transfers. You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines or a point of sale terminal. (b) Preauthorized credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us to find out whether or not the deposit has been made. (c) Periodic statements. You will get a monthly account statement that will reflect each purchase and cash withdrawal charged to your Account and each credit applied to your Account during the monthly Account cycle and the related fees (unless you have a Savings Account that has had no transfer activity. In that case, you will get the statement at least quarterly). You should retain this statement. (d) Passbook account where the only possible electronic fund transfers are preauthorized credits. If you bring your passbook to us, we will record any electronic deposits that were made to your account since the last time you brought in your passbook. Foreign Transactions. Purchases and cash withdrawals you make in foreign countries and foreign currencies will be charged to your Account in U.S. dollars. The conversion will be made in accordance with MasterCard operating regulations and conversion rates for international transactions. The conversion rate may not be the same as on the transaction date. Stop Payments and Notice of Varying Amounts (a) Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here s how: Call us at 708-485-3100 or write us at Countryside Bank, Attn: Deposit Operations, 6734 Joliet Road, Countryside, IL 60525, in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, or initiate a stop payment by electronic device, we may also require you to put your request in writing and get it to us within 14 days after you initiate the stop payment. We will charge you our normal fee for each stop-payment order you give according to our current fee schedule. Page 4 Revision Date: February 2015
(b) Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay should tell you, 10 days before each payment, when it will be made and how much it will be. If you wish to verify a preauthorized transfer, you may call us. Liability for Failure to Stop Payment If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. Account Information Disclosure We will not, in the ordinary course of business, disclose information to third parties regarding your Account or transactions, with the exception of the following: Where it is necessary for completing transfers -or- In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant -or- In order to comply with government agency or court orders (we will send notification to your address on our records unless the government agency has an obligation to notify you); -or- If you give us your written permission If any of your accounts become delinquent or overdrawn, information may be released to attorneys, accountants, collection bureaus, credit bureaus, financial institutions and others involved in collection, adjustment, settlement or reporting of accounts. Bank s Liability Disclosure. The bank makes no representations or warranties with respect to the terminal. The Bank shall not be liable for any loss, damage, inconvenience, or injury whatsoever due to mechanical failure of the terminal or its components unless such failure is due solely to the Bank s gross negligence or willful misconduct. The Bank is liable for losses or damages if the Bank fails to complete a transfer to or from your Account on time or in the correct amount in accordance with the Agreement. However, the Bank is not liable if: (a) through no fault of the Bank, you do not have sufficient funds in your account to make the transfer; (b) if the terminal making the transfer does not have enough cash; (c) if the terminal or system was not working properly and you were aware of the problem when you started the transfer; (d) if circumstances beyond the Bank s control (such as fire or flood) prevent the transfer despite reasonable precautions taken by the Bank, or; (e) if your account has been frozen by legal proceedings or other action. Liability for Failure to Make Transfers If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance: If, through no fault of ours, you do not have enough money in your account to make the transfer. If circumstances beyond our control, such as fire or flood, prevent the transfer, despite reasonable precautions that we have taken. There may be other exceptions stated in our agreement with you. Limitation Under the Unlawful Internet Gambling Enforcement Act of 2006, all debit card transactions identified by our card processor as funds going to an illegal Internet gambling business will be blocked. Blocked or rejected funds will remain in or be returned to the original account. Deposit and Credit Agreements The terms and conditions in this Agreement are in addition to any other agreement you have with us, including Countryside Bank s Agreement and Rules and any deposit account agreement relating to your Accounts ( Deposit Agreement ) and credit agreements relating to your Countryside Bank credit Accounts, including any disclosures made pursuant to such agreements ( Credit Agreement ). If your Deposit Agreement or Credit Agreement does not address Card access or use of your Account, this Agreement modifies you Deposit Agreement or Credit Agreement to include Card access and Electronic Funds Transfer Service. Page 5 Revision Date: February 2015
Amendments and Cancellations We may at any time cancel your privilege to use your Card, and we may list your Card in cancellation bulletins. Any such amendment or cancellation shall be (subject to compliance with any applicable legal requirements concerning notice) effective upon mailing notice of such amendment or cancellation to you at the address to which your account statements are sent. Change in Terms We may change the terms of this agreement governing electronic fund transfers by giving you written notice of the change at least 21 days prior to the effective date of the change. However, if the change is made for security purposes, we can make a change without giving you prior notice. General a. Your rights hereunder are not assignable by operation of law or otherwise, but your obligations shall be binding upon your heirs and personal representatives. b. No delay on the Bank s part in the exercise of any right or remedy shall be a waiver thereof and no single or partial exercise by the Bank of any right or remedy shall preclude any other right or remedy. c. The construction and enforcement of this Agreement shall be governed by the applicable laws of the United States of America and the State of Illinois. Any provision of this Agreement that may be prohibited by law shall be ineffective only to the extent of such prohibition. Error Resolution Notice In Case of Errors or Questions About Your Electronic Transfers Telephone or write us immediately, at the phone number or address shown elsewhere in this disclosure, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. (a) Tell us your name and account number (if any). (b) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error including to the extent possible the type, date, and amount of error, or why you need more information. (c) Tell us the dollar amount of the suspected error. If you tell us orally, we require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you, and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days for Point of Sale and foreign-related transactions) to investigate your complaint or question. If we decide to do this, we will recredit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If the account is a new account (defined as an account which has been opened 30 calendar days or less with no previous existing account relationships) then the provisional credit will be made within 20 business days after your claim. The Bank may take up to 90 calendar days to complete its investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not recredit your account. If we decide that there was no error, we will send you a written explanation within three business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. Page 6 Revision Date: February 2015