The Expanding Role of the Project Manager and the Competencies and Skills Required to Succeed Chicago October 8, 2014 Phil Weinzimer President, Strategere Consulting 2014 Strategere Consul3ng 1
Forewords Rob Carter CIO, FedEx Filippo Passerini- CIO, P&G 2014 Strategere Consul3ng 2
Theme Consumerization of IT Dramatic Increase in Project Requests PM Leads IT/ Business Teams to Execute Projects Today s Realities Implication Consumers demand new/information rich products and services, which impact business personnel across the entire value network. Develop improved project throughput capabilities to accommodate increased demand. Develop business skills / collaborate in business teams to create new markets and competitive opportunities. Role of Project Manager 2014 Strategere Consul3ng Project Managers are the critical components to this new information strategy. 3
Summary Strategic IT Organiza?on Transforma3on Phases 4. Leverage Technologies Strategically to Innovate Value Value 3. Implement Ini?a?ves to Improve Margin (Sales / Cost) 2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel 1. Deliver Commodity and Business Services Excep?onally Well Time 2014 Strategere Consul3ng 4
2014 Strategere Consul3ng
Strategic IT Organiza?on Transforma?on Phases 4. Leverage Technologies Strategically to Innovate Value Value 3. Implement Ini?a?ves to Improve Margin (Sales / Cost) 2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel 1. Deliver Commodity and Business Services Excep?onally Well Time 2014 Strategere Consul3ng 6
STRATEGIC IT COMPETENCIES AND SKILLS 2014 Strategere Consul3ng 7
BUSINESS KNOWLEDGE (Business Awareness Skills) 2014 Strategere Consul3ng 8
MARKET KNOWLEDGE (Strategic Product/Market Skills) 2014 Strategere Consul3ng 9
TECHNOLOGY PROWESS (Strategic Technology Skills) 2014 Strategere Consul3ng 10
CROSS-COMPETENCY (Skills) 2014 Strategere Consul3ng 11
Strategic IT Organization Competencies and Skills Framework BUSINESS KNOWLEDGE (Business Awareness Skills) Environment Opportunities Process Centric CROSS DIMENSION COMPETENCIES Vision Leadership Organiza(on Culture Communica3on MARKET KNOWLEDGE (Strategic Product/Market Skills) Product Knowledge Industry Insight Competitive Landscape TECHNOLOGY PROWESS (Strategic Technology Skills) Technology Strategy / Adaptability Organization Agility Strategic Project Capability 2014 Strategere Consul3ng 12
STRATEGIC COMPETENCY BUSINESS KNOWLEDGE Business Awareness Skills MARKET KNOWLEDGE Strategic Product/Market Skills TECHNOLOGY PROWESS Strategic Technology Skills 2014 Strategere Consul3ng Strategic IT Organization Competencies and Skills Matrix 1. Business Environment 2. Opportunities / Challenges 3. Process Centric 1. Product Knowledge 2. Industry Knowledge 3. Competitive Landscape 1. Technology Strategy / Adaptability 2. Organization Agility 3. Strategic Project Capability ASSOCIATED SKILLS / BEST PRACTICE IT Personnel Understand and Articulate the Enterprise Business Strategy, Objectives, Culture, and Internal Environment IT Organization Understands the Enterprise Business Opportunities to Enhance Customer Value, Revenue, Profitability as Well as Challenges that Impact Enterprise Growth. IT Organization Understands How IT Services and Underlying Technologies Align and Enable Enterprise Business Processes that Create / Support Customer Value MARKET Knowledge of How Customer Value is Derived from Enterprise Products / Services Understanding of Industry Landscape and Upcoming Trends and their Alignment to Enterprise Products and Services Insight into Competitive Environment and the Associated Customer Value Gaps and Opportunities TECHNOLOGY Incorporates a Technology Strategy that Integrates Emerging and Existing Technologies into New and/or Enhanced Customer Value and Revenue Streams. Combined IT/Business Teams Rapidly Respond to Changing Business Needs Utilizing Enabling Technologies to Develop/Enhance Customer Products and Services Increase Capacity to Implement Strategic Project by Reducing Run & Maintain / Enhancement Project Costs/Execution time and Improving IT Personnel Technology/Business Skills CROSS COMPETENCY SKILLS 1. Vision IT Vision that Aligns with Corporate, Business Units, and IT Organization 2. Leadership CIO Guides the IT Organization in Developing the Skills / Competencies / Knowledge to Enhance and Develop the IT Services Aligned to Business Needs and Effectively Collaborates with Business Peers to Achieve Business Vision / Financial Objectives / Market Strategies 3. Communication IT Personnel Effectively Communicate and Team with Business Personnel to Understand / Uncover Opportunities to Drive Revenue / Reduce Cost 13
BUSINESS KNOWLEDGE 2014 Strategere Consul3ng 14
MARKET KNOWLEDGE 2014 Strategere Consul3ng 15
TECHNOLOGY PROWESS 2014 Strategere Consul3ng 16
CROSS COMPETENCY 2014 Strategere Consul3ng 17
Knowledge Vs. Applying Knowledge How to Use a Hammer How to Build A House 2014 Strategere Consul3ng 18
Hot To Measure Competencies & Skills Valued Business Partner 15 15-35% Need to Improve Application of Knowledge and Skills 5-15% Continuous Improvement Drives Additional Outcomes Skill Knowledge Low Value Cost Center 2014 Strategere Consul3ng 0 7.5 Inefficient 25-50% Greatest Opportunity to Create Business Outcomes 15-35% Improve Business Knowledge and Skills 7.5 15 Applying Skills for Business Outcomes Op?mized
What is the Maturity Score of Your IT Organiza?on Strategic Competencies and Skills? Business Knowledge Market Knowledge 15 15 15 15 Technology Prowess Cross Competency Skills 2014 Strategere Consul3ng 15 15 15 15 20
Strategic IT Organiza?on Maturity Assessment Summary 6 Month Assessment Compared to 2 Year Assessment 2014 Strategere Consul3ng 21
1. Deliver Commodity and Business Services Excep?onally Well Services Opera?onal Stability Project Governance 2014 Strategere Consul3ng 22
GOVERNANCE FRAMEWORK- PROJECT EXCELLENCE Guiding Principles Visible Leadership Defined Tactics Effective Communication Vision Executive Sponsor Business & IT Owner Scope Plan Change Management Constant 360 Degrees Perspective.Factual Project Excellence Governance Processes and Metrics Rigorous Processes and Oversight to Ensure Successful Governance of Projects Focused Metrics to Measure Project Governance and Project Execution Sustain Maintain the Business Help Desk Infrastructure Email Data Center Project Portfolio Operational Run the Business Sales /Marketing Product Development Customer Support Logistics Strategic Innovate the Business New Products / New Markets Creative Customer Service Telephony Network Engineering Manufacturing Innovative Supply Chain Project Governance & Portfolio Management Solution Managing Activities, Schedule, Cost, Resources, Risk 2014 Strategere Consul3ng 23
hop://www.aits.org/portals/18/whitepapers/gtaprojectgovernance.pdf 2014 Strategere Consul3ng 24
Improve Value to Georgia Citizens As the stewards of taxpayer dollars, we need to manage project risk through a well-defined and proven governance process Calvin Rhodes, CIO-State of Georgia Proactive versus Reactive Solution Identifies the Key Predictors for Project Success Promotes Teaming through Active Communication via Assessment Process Mul? Million Dollars Savings to Reinvest in Innova?ve Projects 2014 Strategere Consul3ng 25
Summary 1. Deliver Commodity and Business Services Excep?onally Well 2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel 2014 Strategere Consul3ng 26
Summary Strategic IT Organiza?on Transforma3on Phases 4. Leverage Technologies Strategically to Innovate Value Value 3. Implement Ini?a?ves to Improve Margin (Sales / Cost) 2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel 1. Deliver Commodity and Business Services Excep?onally Well Time 2014 Strategere Consul3ng 27
hop://sardertv.com/phil- weinzimer hop://www.cio.com/author/phil- Weinzimer/ 2014 Strategere Consul3ng
Ques?ons? 2014 Strategere Consul3ng 29