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Executive Summary.....3 Advantage India...4 Market Overview & Trends....6 Porters Five Forces Analysis... 22 Strategies Adopted 24 Growth Drivers...26 Opportunities.. 33 Success Stories.. 44 Useful Information..51 2

EXECUTIVE SUMMARY Among top insurance markets India ranked 11 th among 88 countries in the life insurance business, with a share of 2.0 per cent during FY14 The country ranked 21 st in global non-life insurance market, with a share of 0.66 per cent in FY13 Rapidly growing insurance segments The life insurance premium market expanded at a CAGR of 15.3 per cent, from USD14.5 billion in FY04 to USD60.3 billion in FY14 The non-life insurance premium market rose at a CAGR of 16.3 per cent, from USD3.4 billion in FY04 to USD11.7 billion in FY14 Increasing private sector contribution The share of private sector in the life insurance premiums increased from 4.7 per cent in FY04 to 24.6 per cent in FY14 The market share of private sector companies in the non-life insurance premium market rose from 9.6 per cent in FY03 to 45.3 per cent in FY14 Crop, health and motor insurance to drive growth In 2015, crop insurance market in India is the largest in the world and covers around 32 million farmers; which accounted for nearly 19 per cent of the total farmers in the country Strong growth in the automotive industry over the next decade to be a key driver of motor insurance Source: Swiss-Re, IRDA Annual Report 2013-14, Mckinsey estimates Notes: CAGR - Compound Annual Growth Rate, 3

ADVANTAGE INDIA

ADVANTAGE INDIA FY14 Market size: USD72 billion Growing Strong demand demand Growing interest in insurance among people; innovative products and distribution channels aiding growth Increasing demand for insurance offshoring Growing use of internet has started increasing demand Increasing investments As per the latest data, rising participation by private players has increased their market share in the life insurance market to 24.6 per cent in FY14 from 2 per cent in FY03 Increase in FDI limit to 49 per cent from 26 per cent, as proposed in 2012, will further fuel investments Advantage India Attractive opportunities Life insurance in lowincome urban areas Health insurance, pension segment Strong growth potential for microinsurance, especially from rural areas Policy support Tax incentives on insurance products Passing of Insurance Bill gives IRDA flexibility to frame regulations Clarity on rules for insurance IPOs would infuse liquidity in the industry Repeated attempts to make the sector more lucrative for foreign participants FY20E Market size: USD280 billion Source: IRDA Notes: 2020E - Expected value for 2020; Estimate according to BCG, IRDA - Insurance Regulatory and Development Authority, IPO - Initial Public Offering, FDI - Foreign Direct Investment 5

MARKET OVERVIEW AND TRENDS

EVOLUTION OF THE INDIAN INSURANCE SECTOR 2000-14 2015 1993 99 1956 72 Before 1956 The life insurance sector was made up of 154 domestic life insurers, 16 foreign life insurers and 75 provident funds All life insurance companies were nationalized to form LIC in 1956 to increase penetration and protect policy holders from mismanagement The non-life insurance business was nationalized to form GIC in 1972 Malhotra Committee recommended opening up the insurance sector to private players IRDA, LIC and GIC Acts were passed in 1999, making IRDA the statutory regulatory body for insurance and ending the monopoly of LIC and GIC Post liberalisation, the insurance industry recorded significant growth; the number of private players increased to 44 in 2012* The industry has been spurred by product innovation, vibrant distribution channels, coupled with targeted publicity and promotional campaigns by the insurers In December 2014, Government approved the ordinance increasing FDI limit in Insurance sector from 26 per cent to 49 per cent. This would likely to attract investment of USD7-8 billion In 2015 Government introduced Pradhan Mantri Suraksha Bima Yojna and Pradhan Mantri Jeevan Jyoti Bima Yojana. Source: IRDA Notes: * As of September 2012, LIC - Life Insurance Corporation of India, GIC - General Insurance Corporation of India, IRDA - Insurance Regulatory and Development Authority 7

IRDA GOVERNS THE INDIAN INSURANCE SECTOR Insurance Regulatory and Development Authority (IRDA) Established in 1999 under the IRDA Act Responsible for regulating, promoting and ensuring orderly growth of the insurance and re-insurance business in India Life insurance (24 players) Public (1) Private (23) Ministry of Finance (Government of India) Insurance Regulatory and Development Authority (IRDA) Non-life insurance (28 players) Public (6) Private (22) Re-insurance (1 player) Public (1) Source: IRDA, TechSci Research 8

INDIA S INSURANCE MARKET CONTINUES TO BE STRONG The growth in non-life insurance premium in India outperformed the average global growth over 2010 14 The Insurance industry is expected to rise and reach USD280 billion in 2020. In 2014, the industry comprised of 23 private players while Life Insurance Corporation constituted 71 per cent of the insurance market in the country Life insurance premium growth rates* in India, emerging markets and the world Non-life insurance premium growth rates* in India, emerging markets and the world 11.0% 14.50% 3.0% 4.5% 2.0% 3.60% 6.90% 4.30% 1.0% 11.30% 9.90% 8.10% 9.10% 7.80% 8.60% 8% -0.5% -3.0% -5.2% -0.2% -1.8% -9.2% -9.4% 2010 2011 2012 2013 2014 India Emerging Market World 4.80% 1.90% 1.90% 2.60% 2.40% 2.70% 2.90% 2010 2011 2012 2013 2014 India Emerging World Source: Swiss Re, IRDA Annual Report FY14, TechSci Research Notes: Growth rate in USD terms and is inflation adjusted, * Figures for India correspond to FY11, FY12, FY13 and FY14 IRDA - Insurance Regulatory and Development Authority 9

PREMIUMS GROWING AT A BRISK PACE The total insurance market expanded from USD12.6 billion in FY02 to USD65 billion in FY14 Gross premiums written in India (USD billion) Over FY02 FY14, total gross written premiums increased at a CAGR of 14.7 per cent CAGR: 14.7% 7 7 8 10 11 12 13 3 3 10 11 4 15 4 19 5 24 6 34 50 48 56 64 60 52 52 FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 Life Non Life Source: Insurance Regulatory and Development Authority, TechSci Research Note: CAGR - Compound Annual Growth Rate 10

LIFE INSURANCE MARKET APPEARS VIBRANT The life insurance market grew from USD10.5 billion in FY02 to USD52.14 billion in FY14 Growth in life insurance premiums (USD billion) Over FY02 FY14, life insurance premiums expanded at a CAGR of 14.28 per cent The life insurance industry has the potential to grow 2-2.5 times by 2020 in spite of multiple challenges supported by long-term trends and fundamentals underlying household savings CAGR: 14.28% 45 39 42 37 34 38 39 28 21 13 14 17 19 18 10 11 14 17 14 13 1 2 3 6 FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 Private Public Source: Swiss Re, BCG, Insurance Regulatory and Development Authority, TechSci Research Note: CAGR - Compound Annual Growth Rate 11

INCREASING PENETRATION AND DENSITY OF LIFE INSURANCE OVER THE YEARS Life insurance penetration increased to 3.1 per cent in FY13 from 2.5 per cent in FY04 Life insurance density* expanded from USD15.7 in FY04 to USD41 in FY13 at a CAGR of 11.3 per cent Life insurance penetration (%) Life insurance density (USD) 0.61 0.60 0.60 0.60 0.60 0.71 0.70 0.78 0.78 0.80 160 183 232 258 CAGR: 16.33% 281 324 394 480 564 624 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 Source: Insurance Regulatory and Development Authority (IRDA), Planning Commission Data Book 2014TechSci Research Notes: Life insurance density* is defined as the ratio of premium underwritten to the total population in a given year, CAGR - Compound Annual Growth Rate 12

3072 2301 6391 2522 8785 3030 8768 3250 8175 3371 7712 3455 6759 3526 6193 4839 INSURANCE INCREASING PRIVATE SECTOR ACTIVITY IN LIFE INSURANCE SEGMENT Share of private sector has been growing over the years, from around 2 per cent in FY03 to 25 per cent in FY15 between FY04-FY14 The total number of life insurance companies increased from 5373 in FY07 to 11032 in FY14 Share of public and private sector in life insurance segment (%) Share of public and private sector in life insurance segment (USD billion) FY03 FY14 14000 11815 12018 11546 11167 10285 11032 12000 8913 10000 8000 98.0% 2.0% 24.6% 75.4% 5373 6000 4000 2000 Public Private Size: USD11.5 billion Size: USD52.14 billion Public Private FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 Private LIC Industry Source: Insurance Regulatory and Development Authority, TechSci Research 0 13

LIC CONTINUES TO DOMINATE LIFE INSURANCE SEGMENT In 2014, the life insurance sector has 29* private players compared to only four in FY02 Market share of major companies in terms of total life insurance premium collected (FY14) LIC is still the market leader, with 75.4 per cent share in FY14, followed by ICICI Prudential, with 4.0 per cent share LIC issued 34.5 million new policies out of 40.9 million policies issued in FY14 2% 2% 8% 3% 4% 4% 2% LIC ICICI Prudential HDFC SBI LIFE Max Life 75% Bajaj Allianz Birla Sunlife Others Source: IRDA Annual Report 2014, TechSci Research Notes: * As of March 2014, LIC - Life Insurance Corporation of India 14

SHIFT TOWARDS NON-LINKED INSURANCE PLANS The industry is witnessing a shift towards the traditional non-linked insurance plans Share of linked and non-linked insurance premium The share of non-linked insurance increased from 59.1 per cent in FY09 to 85.3 per cent in FY14 41% 44% 37% 24% 17% 12% 59% 57% 63% 76% 83% 85% FY09 FY10 FY11 FY12 FY13 FY14 Linked Premium Non-Linked Premium Source: IRDA Annual Report 2014, KPMG Analysis Notes: *Growth rate in INR terms, Linked Plans - In linked plans, a part of the investment goes towards providing you life cover while the residual portion is invested in a fund which in turn invests in stocks or bonds; the value of investments alters with the performance of the underlying fund, In Non-Linked plans, a major chunk of investible funds are in debt instruments, giving steady and almost assured returns over the long term 15

FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 INSURANCE STRONG GROWTH IN NON-LIFE INSURANCE MARKET The non-life insurance market grew from USD2.6 billion in FY02 to USD14 billion in FY15 Over FY02 15, non-life insurance premiums increased at a CAGR of 13.8 per cent The number of policies issued increased from 43.6 million in FY03 to 102.5 million in FY14, at a CAGR of 7.9 per cent Growth in non-life insurance premium (USD billion) Number of non-life insurance policies (million) 107 102 CAGR: 7.9% 79 86 CAGR: 13.8% 5.8 4.4 4.2 4.6 3.8 3.6 0.1 0.3 0.5 0.8 1.2 1.9 2.7 2.7 2.9 3.8 2.5 2.8 3.1 3.3 6.3 7.7 7.2 6.7 6.8 4.7 5.1 5.7 1.9 1.5 44 42 50 51 47 57 67 68 Private Public Source: IRDA, TechSci Research Notes: CAGR - Compound Annual Growth Rate FY16: Till June 2015 16

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 INSURANCE PENETRATION AND DENSITY LOWER, INDICATING ROOM FOR GROWTH The non-life insurance penetration rate was in the range of 0.6 0.8 per cent over 2004 13 Non-life insurance density increased from USD4.0 in FY04 to USD11 in FY13 at a CAGR of 11.9 per cent Non-life insurance penetration (%) Non-life insurance density (USD) 0.78 0.80 CAGR: 11.9% 8.7 10.0 10.5 11.0 0.71 0.70 4.0 4.4 5.2 6.2 6.2 6.7 0.64 0.61 0.60 0.60 0.60 0.60 Source: IRDA Annual Report, Swiss Re, TechSci Research Note: CAGR - Compound Annual Growth Rate 17

SHARES IN NON-LIFE INSURANCE MARKET: MOTOR INSURANCE LEADS Break-up of non-life insurance market in India (FY16*) Motor insurance accounted for 39.4 per cent of the gross direct premiums earned in FY16* (up from 41 per cent in FY06), at USD1.01 billion till May 15 At USD0.71 billion( Till May 15), the health segment seized 27.7 per cent share in gross direct premiums, higher than 23 per in FY14 Private players contributes around 44.11 per cent in the total revenue generated in non life insurance sector while public companies contributes around 55.88 per cent share by June 15 2.9% 4.3% 14.0% 11.6% 27.7% 39.4% Motor Health Fire Marine Engineering Others Major private players are ICICI Lombard, Bajaj Allianz, IFFCO Tokio, HDFC Ergo, Tata-AIG, Reliance, Cholamandalam, Royal Sundaram and other regional insurers Source: IRDA Annual Report 2014, TechSci Research Note: *FY16: May 2015 18

FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16* INSURANCE HIGHER PRIVATE SECTOR PARTICIPATION IN NON-LIFE SEGMENT The market share of private sector companies rose from 14.5 per cent in FY04 to 44.89 per cent in FY15 The Gross Direct Premium of private companies increased from USD0.1 billion in FY02 to USD6.3 billion in FY15 at a CAGR of 37.5 per cent between FY02-15 Growing share of private sector Non-life insurance premium of private sector (USD billion) FY04 FY15 4.7 5.1 5.7 6.3 55% CAGR: 37.5% 3.8 15% 2.7 2.7 2.9 85% 45% 0.1 0.3 0.5 0.8 1.2 1.9 1.5 Size: USD3.4 billion Size: USD 14.0 billion Source: IRDA, TechSci Research Note: CAGR - Compound Annual Growth Rate Note: FY16 as of June 15 19

KEY PLAYERS IN THE NON-LIFE INSURANCE SEGMENT The number of companies increased from 15 in FY04 to 28 in FY15; six of these companies are in the public sector Market share of major companies in terms of Gross Direct Premium collected (FY15) The public sector companies together accounted for about 54.65 per cent of the total Gross Direct Premium in the nonlife insurance segment 16% New India United India New India leads the market with 16.4 per cent market share Private players are not far behind and compete better in the non-life insurance segment 35% 4% 4% 9% 9% 12% 11% National ICICI-lombard Oriental Bajaj Allianz HDFC ERGO General Others Total size: USD14.0 billion Source: IRDA Annual Report 2014, TechSci Research 20

NOTABLE TRENDS IN THE INSURANCE SECTOR Emergence of new distribution channels New distribution channels like bancassurance, online distribution and NBFCs have widened the reach and reduced costs Firms have tied up with local NGOs to target lucrative rural markets Growing market share of private players In the life insurance segment, share of the private sector in total premiums increased to 24.6 per cent in FY14 from 2.0 per cent in FY03 In the non-life insurance segment, share of the private sector increased to 45.3 per cent in FY14 from 14.5 per cent in FY04 Launch of innovative products The life insurance sector has witnessed the launch of innovative products such as Unit Linked Insurance Plans (ULIPs) Other traditional products have also been customised to meet specific needs of Indian consumers Mounting focus on EV over profitability Large insurers continue to expand, focusing on cost rationalisation and aligning business models to realise reported Embedded Value (EV), and generate value from future business rather than focus on present profits Notes: NBFC - Non Banking Financial Company, NGO - Non-Governmental Organisation, EV - Embedded Value 21

PORTERS FIVE FORCES ANALYSIS

PORTERS FIVE FORCES ANALYSIS Competitive Rivalry Insurance industry is becoming highly competitive with 52 players operating in the industry Companies are competing on price and also using low price and high returns strategy for customers to lure them Threat of New Entrants (Low-Moderate) Threat of New Entrants Substitute Products Other financial companies can enter the industry Overall threat is medium given that entry is subject to license and regulations Similarity in services makes switchover a potent threat Investment oriented customers have switched to other avenues Bargaining Power of Customers (Moderate- High) Competitive Rivalry (High) Threat of Substitute Products (High) Bargaining Power of Suppliers Supplier being the distributor or agent have high bargaining power because they have customer database and can influence customers in making choices Bargaining Power of Customers Bargaining power of customers especially corporate is very high because they pay huge amount of premium Bargaining Power of Suppliers (Low) Source: TechSci Research 23

STRATEGIES ADOPTED

STRATEGIES ADOPTED Cost optimisation Players in industry are trying to come up with innovative low cost products to achieve cost advantage They are investing in Information Technology to automate various processes and cut costs without affecting service delivery. It is estimated that digitisation will reduce 15-20 per cent of total cost for life insurance and 20-30 per cent for non-life insurance Differentiation Companies are trying to differentiate themselves by providing wide range of products with unique features. For example, New India Assurance launched Farmers Package Insurance to covering farmer s house, assets, cattle etc. United India launched Workmen Medicare Policy to cover hospitalisation expenses arising out of accidents during and in the course of employment Focus Focus on providing one kind of service help insurance companies in differentiation. For example, SBI is concentrating on individual regular premium products as against single premium and group products Insurance (Amendment) Law 2015 The Insurance Law (Amendment) Bill, was passed in 2015 raises the foreign investment cap in the sector from 26 percent to 49 percent Source: TechSci Research 25

GROWTH DRIVERS

DEMAND GROWTH FOR INSURANCE PRODUCTS SET TO ACCELERATE (1/2) India s robust economy is expected to sustain the growth in insurance premiums written Higher personal disposable incomes would result in higher household savings that will be channeled into different financial savings instruments like insurance and pension policies Household savings are expected to grow to USD397.78 billion by 2015E from USD89 billion in 2000 Financial savings are expected to grow to USD200.52 billion by 2015E from USD45 billion in 2000 Household and financial savings projections Household Savings (USD Billion) Financial Savings (USD Billion) 306 373.67 397.78 141 188.42 200.52 89 45 2000 2010 2013 2015E 2000 2010 2013 2015E Source: ICICI, RBI Annual Report, TechSci Research Notes: Financial savings denote investment in equity and debt instruments, E - Estimates 27

DEMAND GROWTH FOR INSURANCE PRODUCTS SET TO ACCELERATE (2/2) Growing affluence of the middle class The emergence of an affluent middle class is triggering demand for both life and non-life personal insurance lines A rising number of young professionals are opting for health insurance, motor insurance and ULIPs Indian residents shifting from low-income to highincome groups Million Household, 100% 50 26 15 32 Income segment Deprived (<1657) Aspirers (1657-3682.5) 40 29 35 25 17 12 2 6 1 3 7 2008 2020 2030 Seekers (3682.5-9206.4) Strivers (9206.4-18412.8) Globals (>18412.8) Source: McKinsey Quarterly, TechSci Research 28

Impact Change INSURANCE KEY REGULATORY CHANGES (1/2) IRDA cleared bill IRDA issues TPA regulations Foreign players allowed to enter with 26% FDI cap IRDA insurance brokers and corporate agent regulation Entry of standalone health insurance players allowed 1999 2001 2002 2006 Liberalisation of sector and formation of an independent regulator Entry of TPAs specifically focussed on servicing health insurance business Entry of foreign players infusing capital and technical expertise Thrust on insurance distribution through corporate intermediaries Entry of standalone health insurance players Source: KPMG, TechSci Research Note: TPA - Third Part Administrator 29

Impact Change INSURANCE KEY REGULATORY CHANGES (2/2) Creation of Indian Motor Third Party Insurance Pool Price detariffication IRDA came out with new guidelines for equity-linked insurance products Merger and Acquisition guidelines Introduction of Declined Risk pool, TP premium increase FDI cap raised from 26 to 49 per cent under automatic route by cabinet FDI cap raised from 26 to 49 per cent 2007 2010 2011 2012 2013 2015 Mechanism to equitably share CVTP losses Significant change in the premium rates for the commercial lines Reduced the first-year agent commission and lock in period extended Enabled consolidation, inorganic transactions in the industry Improvement in overall profitability of the CV segment Cabinet approval still pending on the FDI cap increase Indian parliament passed bill to increase FDI in insurance. Source: KPMG, TechSci Research Notes: IRDA - Insurance Regulatory and Development Authority, CVTP - Commercial Vehicle Third Party, TP - Third Party, CV - Commercial Vehicle 30

FAVOURABLE POLICY MEASURES AID THE SECTOR Tax incentives Insurance products are covered under the exempt, exempt, exempt (EEE) method of taxation. This translates to an effective tax benefit of approximately 30 per cent on select investments (including life insurance premiums) every financial year In 2015 Tax deduction under Health Insurance Scheme has been increased to INR 25,000 from INR 15,000 and for senor citizens tax deduction has been increased to INR 30,000. Union Budget 2015 16 The Insurance (Amendment) Bill 2015 is expected to empower IRDA to introduce regulations for promoting sustainable growth, providing the flexibility to frame regulations and increase the FDI limit to 49 per cent. The government has also extended Rashtriya Swasthya Bima Yojana (RSBY) to cover unorganised sector workers in hazardous mining and associated industries In 2015 under National Insurance Scheme PM Suraksha Bima Yojana has been introduced. Under new scheme up to INR 2 Lakh life insurance cover will be provided with a premium of INR 12 per day Life insurance companies allowed to go public IRDA recently allowed life insurance companies that have completed 10 years of operations to raise capital through Initial Public Offerings (IPOs) Companies will be able to raise capital if they have embedded value of twice the paid up equity capital Approval of increase in FDI limit and revival package Increase in FDI limit will help companies raise capital and fund their expansion plans Revival package by government will help companies get faster product clearances, tax incentives and ease in investment norms Notes: RSBY - Rashtriya Swasthya Bima Yojana, FDI - Foreign Direct Investment 31

RISING PRIVATE SECTOR INVESTMENT IN INSURANCE Investments from the private sector are increasing, as they see a huge opportunity in the growing insurance sector of the country Most of the existing players are tying up with banks to expand their distribution network Few players like HDFC Life are planning to go public; others are selling stakes to generate funds In 2015, Insurance Bill was passed that will increased raise the stake of foreign investors in the insurance sector to 49% per cent, fueling the participation of private sector investment in the insurance sector in the country Religare Health Insurance USD110.4 million by 2016 AEGON Religare Life USD71 million in 2010; plans to invest USD445 million through 2016 HDFC Life Planning to raise USD 3.9 Billion with 10% stake sale. Through IPO which is expected in September 2015 Source: Towers Watson; Assorted news articles; TechSci Research 32

OPPORTUNITIES

INDIA S INSURANCE MARKET OFFERS A HOST OF OPPORTUNITIES ACROSS BUSINESS LINES Crop insurance Low-income urban and pension markets Opportunities for Indian insurance market Microinsurance Motor insurance markets Health insurance markets Source: TechSci Research 34

LIFE INSURERS: LOW-INCOME URBAN AND PENSION MARKETS (1/2) Urban low-income insurance penetration in India is expected to have increased to 40 per cent in 2012 from 30 per cent in 2007 Rapid development in Tier II and Tier III cities and growth in new bankable households have led to the emergence of a large insurable class with an appetite for sophisticated life insurance products Urban low-income insurance penetration in India 30% 40% Insurance density and penetration remain at very low levels compared to that in developed countries; this indicates a strong potential for growth in future Business models need to be customised accordingly to maintain cost-effectiveness, as most low-income customers would be small-ticket accounts, though huge in numbers 2007 2012E Source: IRDA, Asia Insurance Review, TechSci Research Note: E in the axis for the figures above refer to estimates 35

LIFE INSURERS: LOW-INCOME URBAN AND PENSION MARKETS (2/2) Increasing life expectancy, favourable savings and greater employment in the private sector will fuel demand for pension plans Proposed new pension bill by government will further provide new opportunities to insurers There is scope to introduce new-generation pension products such as Variable Annuity and Inflation Indexed Annuity As on March 2014, asset under management under Pension & Annuity was USD47 billion which is estimated to increase to USD84 billion by 2025* By 2030, India will have around 180 million people in the age bracket of 60+ years In 2015, three schemes related to insurance and pension, Pradhan Mantri Suraksha Bima Yojana, Pradhan Mantri Jeevan Jyoti Bima Yojana and Atal Pension Yojana were launched Opportunity in the Indian pension and annuity market CAGR: 5.5% 84 13% 47 Workers covered Workers not covered 87% 2014 2025E* Indian retirement market (USD billion) Formal pension system penetration (2010) Source: McKinsey Quarterly, IRDA, TechSci Research Notes: PFRDA - Pension Fund Regulatory and Development Authority, * Expected value, at 2009-10 rates, CAGR - Compound Annual Growth Rate 36

NON-LIFE INSURERS: MOTOR INSURANCE MARKETS Strong growth in the automotive industry over the next decade will be a key driver of motor insurance Proposed IRDA draft envisages a 10 80 per cent rise in premium rates for the erstwhile loss-making third-party motor insurance In 2015, number of commercial vehicles and cars in the country were 0.60 million and 2.60 million while the number of 2&3 wheelers were 16.50 million In FY15, Motor and Health sector constituted 67.70 percent of the non-life insurance market Breakup of non-life insurance market in India (FY15) Vehicle production in India (million units) 30.2 2.9% 4.3% 14.0% 11.6% 27.7% 39.4% Motor Health Fire Marine Engineering Others 2.60 10 Source: IRDA, ACMA, SIAM, TechSci Research Notes: E in the axis for the figures above refer to estimates, GDP - Gross Domestic Product, CAGR - Compound Annual Growth Rate, ACMA - Automotive Component Manufacturers Association of India 0.60 16.50 Car Commercial 2&3 whellers 2.4 2015 2021E 37

NON-LIFE INSURERS: HEALTH INSURANCE MARKETS (1/2) Only 1.5 2 per cent of total healthcare expenditure in India is currently covered by insurance providers Health insurance penetration (million policies) From 13.3 per cent of the total non-life insurance premium in FY07, health insurance currently contributes 27.43 per cent CAGR: 33.2% 220 Total health insurance premiums increased from USD733.1 million in FY07 to USD2,902 million in FY14 at a CAGR of 21.7 per cent 124 Health insurance continues to be one of the most rapidly growing sectors in the Indian insurance industry; it reported 13.2* per cent growth in gross premiums in FY14 2013 2015E Absence of a government-funded health insurance makes the market attractive for private players IRDA recommended the government to reduce capital requirements for stand-alone health insurance companies from USD21 million to USD10 million Source: McKinsey Quarterly, Annual Report IRDA, TechSci Research Notes: E- Estimates, *In INR terms 38

NON-LIFE INSURERS: HEALTH INSURANCE MARKETS (2/2) Introduction of health insurance portability expected to boost the orderly growth of the health insurance sector Population covered by health insurance (in million) Increasing penetration of health insurance likely to be driven by government-sponsored initiatives such as RSBY and ESIC Government-sponsored programmes expected to provide coverage to nearly 380 million people by 2020 Private insurance coverage is estimated to grow by nearly 15 per cent annually till 2020 140 240 110 120 80 25 55 20 35 130 2010 2020E Health insurance coverage to cross 630 million people by 2015 Private insurance ESIC State insurance Govt employee insurance RSBY Source: World Bank, Mckinsey estimates, TechSci Research Notes: E-Estimates, RSBY - Rashtriya Swasthya Bima Yojna ESIC - Employees State Insurance Corporation, E - Estimated 39

MICROINSURANCE: TAPPING INDIA S RURAL WEALTH (1/2) The business environment in India s microinsurance sector supports healthy growth Macro level (The enabling environment) Intermediate level (Support infrastructure) IRDA drafted microinsurance guidelines in 2010, which contain numerous favourable measures such as Lower threshold limits for agents commissions Rural areas must account for 7 per cent of new life insurance policies in the first year of firm s operation and rise to 20 per cent over the next 10 years In order to reduce microinsurance distribution costs, IRDA proposed microinsurance schemes to supplement existing government insurance schemes The number of regional rural banks and NGOs operating in the rural sector will aid distribution of microinsurance products Micro level (Policy holders) The annual income growth rate in rural India is expected to increase to 3.6 per cent over 2010 30 from 2.8 per cent during 1990 2010 About 5 million people currently have microinsurance, while the entire market is expected to be in the range of 140 300 million Source: IRDA, McKinsey, TechSci Research 40

MICROINSURANCE: TAPPING INDIA S RURAL WEALTH (2/2) Number of micro-insurance policies ( 000) New business premium* (USD million) 3,827 4,340 1,985 2,951 1,541 611 999 700 794 696 FY09 FY10 FY11 FY12 FY13 30 39 21 21 5 4 1 0 4 2 1 3 FY09 FY10 FY11 FY12 FY13 FY14 Private Public Private Public Source: IRDA, McKinsey, TechSci Research * - Premium is group premium 41

STRONG POTENTIAL IN CROP INSURANCE Crop insurance market in India is the largest in the world, covering around 30 million farmers Crop insurance accounted for nearly 4.3 per cent of the total non-life insurance premium in FY13 To provide crop insurance to farmers, Government has launched various schemes like National Agriculture Insurance Scheme (NAIS), Modified National Agriculture Insurance Scheme (MNAIS) and Weather-based Crop Insurance Scheme (WBCIS) The number of farmers covered increased at a CAGR of 45.3 per cent from FY09 to FY13, while the sum insured rose at a CAGR of 40* per cent from USD3 billion to USD11 billion over the same period In 2014 a total of 14.09 million farmers were covered under the WBCIS as compared to 13.62 million farmers in the year 2013 Government of India plans to increase the coverage to 50 million during the 12 th Five-Year Plan 4 Crop insurance coverage Number of farmers covered (million) 1.1 3.9 39 2.8 0.4 13 Source: Agricultural Insurance Company of India Annual Report, Department of Agriculture and Cooperation, IRDA, TechSci Research Notes: * Growth rate in INR terms, CAGR - Compound Annual Growth Rate 3.1 0.6 16 3.7 0.8 FY09 FY10 FY11 FY12 FY13 Sum insured (USD billion) 0.4 2.3 0.9 11.5 NAIS MNAIS WBCIS 1.2 0.2 5.2 1.4 0.2 7.3 20 1.8 0.3 8.5 FY09 FY10 FY11 FY12 FY13 NAIS MNAIS WBCIS 42

STRONG POTENTIAL THROUGH ONLINE SERVICES It is estimated that by 2020 three in every four insurance policies would be influenced by online channel Sector-wise Retention Ratio (FY14) Indian insurance companies are increasing their spending on IT and is estimated to be USD194** million in 2014 78.10% 73.50% Private Sector It is estimated that insurance sales through online channel will grow 20x from now by 2020 57.10% 83.60% Public Sector Standalone Health 84.20% Specialized Company Total Source: BCG, Gartner Notes: *- Non rural locations, top 500 cities only, ** based on exchange rate of USD1 = INR 60.28, IT Information Technology 43

SUCCESS STORIES

FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY 08 FY 09 FY 10 FY11 FY 12 FY 13 FY 14 FY 15 INSURANCE SUCCESS OF SBI LIFE SBI Life Insurance is a joint venture between Indian banking giant State Bank of India (74 per cent) and France headquartered BNP Paribas Assurance (26 per cent). SBI life has an authorised capital of USD.331 billion and paid up capital of USD.165 Billion. The company primarily deals in life insurance and pension plans with 758 offices across India. In FY14, it issued around 10.4 lakh insurance policies Between FY08 and FY15, SBI Life s profits increased at a CAGR of 48.85* per cent; in FY15, its annual profits increased to USD136 million. It had the market share of 13.9 per cent among all private sector companies in FY15 in the life insurance new business premium Total premium collected (USD billion) Net profit (USD million) CAGR: 5.96% 2.8 2.8 CAGR: 48.85% 118.6 114.5 122.8 136 1.4 1.6 2.1 1.9 1.8 2.1 39 58.2 80.2 8.4 Source: SBI Life Annual Report, IRDA, Company website, TechSci Research Notes: CAGR - Compound Annual Growth Rate 45

SUCCESS OF TATA-AIA LIFE (1/3) Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture between Tata Sons (74 per cent) and AIA Group Limited (26 per cent) The life insurance premium increased from USD198.8 million in FY06 to USD351 million in FY15 at a CAGR of 6.51* per cent The sum assured increased from USD3.5 billion in FY06 to USD12 billion in FY15, rising at a CAGR of 13.0 per cent Total life insurance premium (USD million) Total sum assured (USD billion) CAGR: 6.51% CAGR: 13.0% 199 303 508 595 737 874 774 508 385 351 4 9 9 10 11 13 13 10 9.2 12 FY 06 FY 07 FY 08 FY 09 FY 10 FY11 FY 12 FY 13 FY 14 FY 15 FY 06 FY 07 FY 08 FY 09 FY 10 FY11 FY 12 FY 13 FY 14 FY 15 Source: Company website, IRDA, TechSci Research Notes: CAGR - Compound Annual Growth Rate 46

SUCCESS OF TATA-AIA LIFE (2/3) Objective for establishing micro insurance Fulfilment of corporate social responsibility Increase brand recognition to boost market entry today s micro clients maybe tomorrow s high-premium clients To target untapped markets and income groups of rural India Key strategic decisions The micro insurance business model must be separated from business model Selling micro insurance would require new, alternative distribution mechanisms The micro insurance business model New business unit Partnering with NGOs Forming CRIGs Local operations managed by NGOs A special microinsurance team called the Rural & Social Team is formed Identify and partner with credible NGOs operating in the local community NGO suggests good agents for microinsurance policies (microagents) A group of microagents called a Community Rural Insurance Group (CRIG) is formed; it relies on direct marketing of microinsurance policies to local community members Local operations like collecting and aggregating the premiums, training micro-agents, and helping to distribute benefits looked after by the NGO; this saves administrative costs for Tata-AIG Source: Company website, TechSci Research 47

SUCCESS OF TATA-AIA LIFE (3/3) Robust growth in micro-insurance expected Number of policies Premium First Year (FYP) and Renewals (RYP) (USD Million) 113524.9 176842.5179329.2 156831.6 149897.7 119904.7 107896.597490.7 268.64 347.82 457.99 581.55 573.97 405.13 313.53 300.22 2008 2009 2010 2011 2012 2013 2014 2015 211.89 231.95 268.58 242.81 156.22 76.33 55.40 48.76 2008 2009 2010 2011 2012 2013 2014 2015 First Year Premium Renewal Premium Source: Company website, TechSci Research Source: Company website, TechSci Research 48

SUCCESS OF NEW INDIA ASSURANCE New India Assurance a wholly owned subsidiary of Government of India; it is the largest non-life insurance company in India with a market share of 16.3 per cent in FY14 in the non-life insurance segment It is the largest non-life insurer in Afro-Asia, excluding Japan New India Assurance has been selected as the Best General Insurance Company by IBN Lokmat Channel in association with Maharashtra Chamber of Commerce, Industry & Agriculture (MACCIA) The company has overseas presence in 22 countries: Japan, UK, Middle East, Fiji and Australia Gross Direct Premium (USD million) CAGR: 9.90% 1822.28 1848.27 1914.41 1555.71 1193.94 1274.25 FY 09 FY 10 FY11 FY 12 FY 13 FY 14 It has been rated as "A-" (Excellent) for six consecutive years, indicating its excellent risk-adjusted capitalisation, prospective improvement in underwriting performance and leading business profile in the direct insurance market in India Source: IRDA, Company website, New India Assurance Annual Report, A.M. Best Europe Ltd, Alfred Magilton Best Company Limited Notes: CAGR - Compound Annual Growth Rate Its Gross Direct Premium increased from USD1,400 million in FY09 to USD2,277 million in FY14, at a CAGR of 16.3* per cent 49

FY 09 FY 10 FY11 FY 12 FY 13 FY 14 FY 15 FY 09 FY 10 FY11 FY 12 FY 13 FY 14 FY 15 INSURANCE SUCCESS OF ICICI LOMBARD GIC ICICI Lombard GIC Ltd is a 74:26 joint venture between ICICI Bank Limited, India s second largest bank, and Fairfax Financial Holdings Limited, a Canada-based diversified financial services company It has a market share of 9.7 per cent in the non-life insurance sector in FY14 As of FY15, it had 253 pan India branches with an employee strength of 7,736 Its Gross Direct Premium increased from USD812.5 million in FY09 to USD1,146.98 million in FY15 at a CAGR of 5.91* per cent Gross Written Premium (USD million) Number of policies issued (million) CAGR: 5.91% 812.5 723.6 966.4 1143.1 1182 1183.5 1146.98 4 4.5 CAGR: 22.9% 5.6 7.6 9.2 11.2 13.8 Source: ICICI Lombard Annual Report, IRDA, Company website, TechSci Research Notes: CAGR - Compound Annual Growth Rate 50

USEFUL INFORMATION

INDUSTRY ASSOCIATIONS Insurance Regulatory and Development Authority (IRDA) 3 rd Floor, Parisrama Bhavan, Basheer Bagh, Hyderabad 500 004 Phone: 91-040-23381100 Fax: 91-040-66823334 E-mail: irda@irda.gov.in Life Insurance Council 4 th Floor, Jeevan Seva Annexe Bldg. S. V. Road, Santacruz (W), Mumbai 400054 Phone: 91-22-26103303, 26103306 E-mail: ninad.narwilkar@lifeinscouncil.org General Insurance Council 5 th Floor, Royal Insurance Building, 14, Jamshedji TATA Road, Churchgate, Mumbai 400020 Phone: 91-22-22817511, 22817512 Fax: 91-22-22817515 E-mail: gicouncil@gicouncil.in 52

GLOSSARY (1/2) CAGR: Compound Annual Growth Rate IRDA: Insurance Regulatory and Development Authority IPO: Initial Public Offering FDI: Foreign Direct Investment LIC: Life Insurance Corporation of India GIC: General Insurance Corporation of India NBFC: Non-Banking Financial Company NGO: Non-Governmental Organisation RSBY: Rashtriya Swasthya Bima Yojana PFRDA: Pension Fund Regulatory and Development Authority GDP: Gross Domestic Product ESIC: Employees State Insurance Corporation 53

GLOSSARY (2/2) FY: Indian Financial Year (April to March) So, FY12 implies April 2011 to March 2012 GOI: Government of India INR: Indian Rupee USD: US Dollar Where applicable, numbers have been rounded off to the nearest whole number 54

EXCHANGE RATES Exchange rates (Fiscal Year) Exchange rates (Calendar Year) Average for the year 55

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