1 UNIT SUMMARY BSB51107: DIPLOMA IN MANAGEMENT 8 units, comprising 5 core units & 3 elective units required for the qualification UNIT CODE Group A units BSBCUS501C BSBFIM501A BSBINM501A BSBLED501A UNIT SUMMARY select 5 core units from Group A units & 3 elective units from Group A or Group B: Manage quality customer service This unit describes the performance outcomes, skills & knowledge required to develop strategies to manage organisational systems that ensure products & services are delivered & maintained to standards agreed to by the organisation. This unit focuses on the planning that is required to meet internal & external customer requirements, methods for ensuring delivery of quality services & products, and the monitoring, adjustment & review procedures associated with quality customer service. Manage budgets & financial plans This unit describes the performance outcomes, skills & knowledge required to undertake financial management within a work team in an organisation. The emphasis includes planning & implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring & controlling finances, as well as reviewing & evaluating effectiveness of financial management processes which are in line with the financial objectives of both the work team as well as the organisation. Manage an information or knowledge management system This unit describes the performance outcomes, skills & knowledge required to organise learning to use an information or knowledge management system, & to manage the use of this system. This unit focuses on the organisation of learning to use information or knowledge management systems, the management of the use of these systems, as well as the review procedures associated with the use of information or knowledge management systems. Develop a workplace learning environment This unit describes the performance outcomes, skills & knowledge required to encourage & support the development of a learning environment in which work & learning come together. Particular emphasis is placed on the development of strategies to facilitate & promote learning, as well as the methods used to monitor & improve learning performance. This unit focuses on the ways to create learning opportunities, identification of learning needs, the importance of developing strategies to facilitate & promote learning, as well as SELECTION
2 the encouragement required to establish a learning culture within the organisation. BSBMGT406A BSBMGT502B BSBMGT515A BSBMGT516C BSBWHS501A Plan & monitor continuous improvement This unit examines continuous improvement systems & processes within teams & across the organisation. The unit encompasses attention to monitoring & reviewing performance as well as examining the ways in which customer service is improved through continuous improvement mechanisms & techniques. Finally, the unit explores the areas for further improvement arising from continuous improvement processes. Manage people performance This unit describes the performance outcomes, skills & knowledge required to manage the performance of staff who report to them directly. Development of key result areas & key performance indicators & standards, coupled with regular & timely coaching & feedback, provide the basis for performance management. This unit focuses on the allocation of work duties, risk analysis, assessment of work performance, providing feedback, on-the-job coaching requirements, as well as the process for managing the follow-up process when counselling individuals, coaching individuals, reinforcing excellence, or terminating individuals. Manage operational plan This unit describes the performance outcomes, skills & knowledge required to develop & monitor implementation of the operational plan to provide efficient & effective workplace practices within the organisation s productivity & profitability plans. This unit focuses on the development of an operational plan, the components that are required for an operational plan, planning & managing the resources required to ensure physical resources & services are acquired, as well as monitoring & reviewing the performance of the operational plan. Facilitate continuous improvement This unit describes the performance outcomes, skills & knowledge required to lead & manage continuous improvement systems & processes. Particular emphasis is placed on the development of systems & on the analysis of information to monitor & adjust performance strategies, & on methods required to manage opportunities for further improvements. This unit focuses on the strategies required to lead continuous improvement systems & processes, the requirement for monitoring & adjusting performance strategies, as well as the procedures required to manage opportunities for further improvement. Ensure a safe workplace This unit describes the performance outcomes, skills & knowledge required to establish, maintain & evaluate the organisation s occupational health & safety (OHS, also known as workplace health & safety WHS) policies, procedures & programs in the relevant work area in accordance with the OHS / WHS legal requirements. This unit focuses on the establishment
3 BSBPMG510A BSBRSK501B BSBWOR501B BSBWOR502B Group B units BSBCOM503B & maintenance of an OHS/WHS system, requirements for establishing & maintaining participative arrangements for the management of OHS/WHS, establishing & maintaining the procedures associated with identifying hazards & assessing & controlling risks, as well as the establishment & maintenance of a quality OHS/WHS management system. Manage projects This unit describes the performance outcomes, skills & knowledge required to manage a straightforward project or a section of a larger project. This unit focuses on the methods for defining a project, developing a project plan, administering & monitoring the project, completion procedures on finalisation of the project, as well as the review procedures for the project. Manage risk This unit describes the performance outcomes, skills & knowledge required to manage risks in a range of contexts across the organisation or for a specific business unit or area. This unit focuses on the requirements associated with establishing a risk context, identifying & analysing risks, as well as the process for selection & implementing treatments. Manage personal work priorities & professional development This unit describes the performance outcomes, skills & knowledge required to manage own performance & professional development. Particular emphasis is placed on setting & meeting priorities, analysing information & using a range of strategies to develop further competence. This unit focuses on establishing personal work goals, setting & meeting own work priorities, as well as on developing & maintaining professional competence. Ensure team effectiveness this unit describes the performance outcomes, skills & knowledge required to facilitate all aspects of teamwork within the organisation. Particular emphasis is placed on the leadership role within the development of team plans, leading & facilitating team work & actively engaging with the management of the organisation. This unit focuses on the establishment of a team performance plan, developing & facilitating team cohesion, facilitating team work, & liaising with stakeholders. Develop processes for the management of breaches in compliance This unit describes the performance outcomes, skills & knowledge required to develop & monitor the processes for managing identified breaches in the compliance requirements of an organisation. The unit focuses on developing procedures for responding to internal or external breaches of internal or external compliance requirements, monitoring the method for adherence to compliance requirements,
4 BSBDIV501A BSBFRA502B BSBHRM402A BSBHRM503B BSBHRM504A BSBINN501A managing & evaluating the rectification of breaches, as well as the liaison requirements with relevant personnel & organisations during breach management. Documentation and dissemination of breach management practices is also included. Manage diversity in the workplace This unit explores the components contained within diversity policies & applications to specific work contexts. The unit emphasises the requirement to ensure the diversity policy is understood & implemented by relevant parties & that efforts to foster diversity in the work team are encouraged. Finally, the unit examines the requirements for promoting the benefits of diversity in the workplace Manage a franchise operation This unit describes the performance outcomes, skills & knowledge require to manage a franchise operation. This unit focuses on establishing & implementing the procedures for managing a franchise operation, as well as the methods for reviewing the operation of the franchise. Recruit, select & induct staff This unit describes the performance outcomes, skills & knowledge required to execute tasks associated with the recruitment cycle. This unit focuses on all aspects of determining job descriptions, ensuring that they comply with a variety of legislations, codes, national standards & OHS requirements, planning for selection of staff, assessment & selection of applicants, as well as the process for appointing & inducting successful job candidates. Manage performance management systems This unit describes the performance outcomes, skills & knowledge required to design, implement & oversee performance management systems. This unit focuses on methods for developing & implementing performance management systems across a range of employment situations, methods for coordinating formal feedback processes, as well as the role of coordinating individual or group learning development plans. Manage workforce planning This unit describes the performance outcomes, skills & knowledge required to plan workforce strategies to achieve organisational goals & objectives. The units focus on the importance of assessing supply & demand, reviewing business plans & data, developing workforce objectives & strategies, implementing initiatives to support workforce planning objectives, as well as the methods for monitoring & evaluating workforce trends. Establish systems that support innovation This unit describes the research context for new system development, and includes reference to the importance of analysing & evaluating current & emerging trends & information to ascertain areas for introducing innovative practices. The unit
5 BSBINN502A BSBSUS501A BSBWRK509A examines the generation of system concepts & options as a basis for obtaining & examining ideas & options that also explore & challenge the workplace s requirements for innovation. Finally, the unit explores the planning processes required to introduce & maintain innovative practices as well as the importance of trialling improvement processes. Build & sustain an innovative work environment This unit explores the requirement for leadership by example within innovative frameworks & the requirement for leaders to continually self-evaluate their own approaches to ensure consistency within the project or organisational context. The unit examines work practices that support innovation as well as methods for promoting & supporting innovation within the workplace. Finally, the unit considers the ways in which learning opportunities may be availed to help develop other skills that may be required for innovation. Develop workplace policy and procedures for sustainability This unit describes the performance outcomes, skills & knowledge required to develop & implement a workplace sustainability policy, including the modification of the policy to suit changed circumstances. This unit focuses on the methods for developing a workplace sustainability policy, communication & implementation of the workplace sustainability policy, as well as the review procedures associated with the implementation of the policy. Manage industrial relations this unit describes the performance outcomes, skills & knowledge required to manage industrial relations matters within an organisation, with day-to-day involvement. This unit focuses on developing & implementing industrial relations strategies & policies, undertaking a range of tasks associated with current industrial relations requirements, as well as managing negotiations, conflicts & disputes.