EXAMPLE AGREEMENT FOR WEBSITE DEVELOPMENT AND HOSTING SERVICES DATED: 30/08/2012 BETWEEN: (1) TLR LIMITED, a company registered in England and Wales (company number 2623795) whose registered office is at 10 Ridgmont Road, St Albans, Herts AL1 3AF (the Supplier ); and (2) [Client] whose office is at [Client Address] WHEREAS: The parties have agreed that the Supplier shall provide the Client with website development, hosting and related service in accordance with the terms and conditions of this Agreement. 1. DEFINITIONS AND INTERPRETATION 1.1. In this Agreement (which expression includes the recitals, the Schedules and any appendices or attachments hereto) the following words and phrases shall, unless the context otherwise requires, have the following meanings: Acceptance has the meaning given to it in clause 4.2; Acceptance Tests means the tests to be carried out on the Website prior to Acceptance as set out in clause 4; Additional Services means any of the services listed in Part 3 of Schedule 2 and any other services that the Client and the Supplier may from time to time agree; Background IP means all Intellectual Property Rights subsisting in the Software prior to and arising after the Commencement Date (except for the Foreground IP), the Website (except for the Materials and/or any Foreground IP) and any other Intellectual Property Rights created by the Supplier or otherwise arising in connection with or as a result of the provision of the Services and/or the Additional Services; Charges means the charges set out in Schedule 4 as amended from time to time in accordance with the provisions of Clause 8.4; Commencement Date means 01/01/2013. Enhanced Services means the services set out in Part 2 of Schedule 2; Foreground IP means all Intellectual Property Rights in: (a) the Software and the webpages developed by the Supplier exclusively for the Client in the course of providing the Services and/or the Additional Services to the Client; and (b) in the Client s customer/user data; Inappropriate Content shall have the meaning given to it in clause 6.1; Intellectual Property Rights means all patents, copyrights, design rights, trade marks, Page service 1 of 12 marks, trade secrets, know-how, database rights, actual property rights (whether registered or unregistered) and all applications for the same, anywhere in the world;

Materials means the content incorporated in the Website by the client from time to time or which is provided to the Supplier by the Client for incorporation in the Website; Project Plan the timetable for the design, development and delivery of the Website as set out in Schedule 1; RPI means the index of retail prices maintained by the Office for National Statistics; Service Levels means the standards of performance in respect of the provision of the Services set out in Schedule 3; Services means the Standard Services together with any Enhanced Services (if any); Software means the computer software that is owned by or licensed to the Supplier (including both the Background IP and the Foreground IP), as modified from time to time, and which is used by the Supplier in the provision of the Services and/or the Additional Services; Standard Services means the services listed in Part 1 of Schedule 2; Term has the meaning given to it in clause 13.1; Website means the website at http://casi.everysite.co.uk/portal hosted by the Supplier pursuant to this Agreement. Website Specification means the specification for the Website as provided to the Client by the Supplier during the website development process. 1.2. The headings in this Agreement do not affect its interpretation. Save where the context otherwise requires, references to clauses and Schedules are to clauses and schedules of this Agreement. 1.3. Unless the context otherwise so requires: 1.3.1. references to the Supplier and the Client include their permitted successors and assigns; 1.3.2. references to statutory provisions include those statutory provisions as amended or re-enacted; and 1.3.3. references to any gender include all genders. 1.4. In the case of conflict or ambiguity between any provision contained in the body of this Agreement and any provision contained in any Schedule or Appendix, the provision in the body of this Agreement shall take precedence. 2. SERVICES 2.1. Subject to the receipt of all necessary Materials from the Client, the Supplier shall design, develop and deliver the Website in accordance with the Project Plan. For the avoidance of doubt, time shall not be of the essence in respect of the Supplier s obligations to design, develop and deliver the Website. The supplier will liaise with the Client to design, develop and deliver the website within the proposed project timescales. 2.2. As soon as reasonably practicable after Acceptance and completion of the payment of the fees set out in schedule 1 (the project plan), the Supplier shall provide the Services (and, subject to clause 5 below, the Additional Services) for the Term in accordance with the terms and conditions of this Agreement. The Supplier shall use reasonable endeavours to provide the Services in accordance with the Service Levels. 2.3. The Supplier shall perform such maintenance and other actions as are reasonably required to maintain the Website and the Software. The Supplier shall ensure that, whenever possible, any significant maintenance of the Website, Software and/or any associated hardware used to provide the Services shall be undertaken outside of normal working hours (06:00hrs to 18:30hrs, Monday to Friday). However, the Supplier reserves the right to carry out any emergency maintenance work at any time, giving the Client as much prior warning as is reasonably practicable. 3. CLIENT RESPONSIBILITIES 3.1. The Client shall provide the Materials to the Supplier in accordance with the Project Plan and otherwise as reasonably required by the Supplier from time to time. The Client shall be responsible for the accuracy and completeness of the Materials. 3.2. The Supplier shall not be responsible for any delays in implementing the Project Plan or otherwise providing the Website resulting from the Client s failure to fulfil any of its obligations set out in the Project Plan or otherwise to provide the Materials as required. Page 2 of 12 4. ACCEPTANCE OF THE WEBSITE

4.1. The Acceptance Tests shall test compliance of the Website with the Website Specification. The form and detail of the Acceptance Tests shall be provided to the Client by the Supplier during the website development process. 4.2. The Supplier shall run the Acceptance Tests and, subject to clauses 4.3 and 4.4 below, Acceptance of the Website shall occur when, in the Supplier s reasonable opinion, the Website has passed the Acceptance Tests. The Supplier shall notify the Client when the Acceptance Tests have been passed. 4.3. If any failure to pass the Acceptance Tests results from a defect which is caused by an act or omission of the Client, the Website shall be deemed to have passed the Acceptance Tests notwithstanding such defect. The Supplier shall provide assistance reasonably requested by the Client in remedying any such defect by supplying additional services or products. If so requested, the Client shall pay the Supplier in full for all such additional services and products at the Supplier's then current fees and prices. 4.4. Acceptance of the Website shall be deemed to have taken place if the Client uses any part of the Website for any revenue-earning purposes or to provide any services to third party other than for test purposes. 5. ADDITIONAL SERVICES 5.1. The Client may from time to time request the Supplier to supply Additional Services at the rates agreed between the parties from time to time. The Supplier will use reasonable endeavours to comply with the Client s request but the Client acknowledges that the Supplier s ability to supply any Additional Services will depend upon the availability of appropriate resources at the time in question. 5.2. Where the Supplier agrees to provide any Additional Services such agreement shall be embodied in an order for Additional Services. Each order for Additional Services shall be made under, and shall incorporate, the terms of this Agreement. 6. WEBSITE CONTENT 6.1. The Client shall ensure that the Materials do not infringe any applicable laws, regulations or third party rights (such as material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing, blasphemous, in breach of confidence or in breach of any third party Intellectual Property Rights) ( Inappropriate Content ). 6.2. The Client acknowledges that the Supplier has no control over any content placed on the Website by users of the Website and does not purport to monitor the content of the Website. The Supplier reserves the right to remove content from the Website (including Materials) where it reasonably suspects such content is Inappropriate Content. The Supplier shall notify the Client if it becomes aware of any allegation that content on the Website may be Inappropriate Content. 6.3. The Client shall indemnify, and shall keep indemnified, the Supplier and its directors, employees and agents on demand from and against all claims, costs, proceedings, demands, losses, damages, expenses (including legal expenses) or liability whatsoever arising directly or indirectly as a result of any action or claim that the Materials or any other material posted to, or linked to, the Website by the Client or any Website user constitutes Inappropriate Content. 7. DATA PROTECTION 7.1. To the extent that the Supplier processes any Personal Data on behalf of the Client: 7.1.1. it shall act only on instructions from the Client; and 7.1.2. it has in place appropriate technical and organisational security measures against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data. 7.2. In this clause 7, Personal Data has the meaning given in the Data Protection Act 1998. 8. CHARGES 8.1. In consideration of the Services, the Client shall pay the Charges set out in Schedules 1 and 4. Such Charges shall be paid within 30 days after receipt of the Supplier s invoice and in accordance with the payment instructions set out on the relevant invoice. Time shall be of the essence in respect of the Client s payment obligations. 8.2. Charges for any Additional Service supplied by the Page Supplier 3 of 12 to the Client shall be invoiced to the Client by the Supplier (and paid by the Client) following provision of any such Additional Service or as otherwise specified in the relevant order for Additional Services.

8.3. All amounts payable under this Agreement shall be exclusive of value added tax (if any) which shall be paid at the rate and in the manner for the time being prescribed by law. 8.4. The Supplier shall be entitled to increase the Charges as from each anniversary of the date of this Agreement by the percentage increase in RPI since the previous anniversary or by such higher percentage as the Supplier can justify on the basis of the increased cost to itself of providing the Services and/or the Additional Services. Any such increase shall be notified to the Client at least three months prior to such anniversary. If the Client is unwilling to accept such increase, it shall so notify the Supplier in writing no later than one month following the date of the Supplier s notice of increase in which event (without prejudice to the continuation of the Agreement) the Supplier shall cease to provide the Services from the date of such anniversary. 9. INTELLECTUAL PROPERTY RIGHTS 9.1. All Intellectual Property Rights in the Background IP and the Foreground IP are and shall remain the property of the Supplier and/or its licensors. 9.2. In consideration of the Charges set out in Schedules 1 and 4 of this Agreement, the Supplier now grants the Client a non-exclusive and revocable licence to use the Background IP for the purpose of receiving the Services and the Additional Services during the Term. 9.3. In consideration of the Charges set out in Schedules 1 and 4 of this Agreement, the Supplier now grants the Client a non-exclusive and perpetual licence to use the Foreground IP for the purpose of receiving the Services and the Additional Services or otherwise for the normal business purposes of the Client (which shall not include allowing the use of the Foreground IP by, or for the benefit of, any person other than an employee of the Client). 9.4. The Client retains all Intellectual Property Rights in the Materials. The Client now grants the Supplier a nonexclusive, royalty free and worldwide licence to use the Materials for the purpose of providing the Services and the Additional Services during the Term. 9.5. The Client shall have no right to copy, adapt, reverse engineer, decompile, disassemble or modify the Software in whole or in part except: 9.5.1. as expressly permitted by this Agreement; and/or 9.5.2. as permitted by law. 9.6. The Client shall have no right to sub-license the use of the Background IP, the Foreground IP or the Software (in whole or in part) without the Supplier s prior written consent. 9.7. The Client shall have no right to assign or otherwise transfer the benefit or burden of this Agreement in whole or in part without the Supplier s prior written consent. 10. WARRANTIES 10.1. Each of the parties warrants to the other that it has full power and authority to enter into and perform its obligations under this Agreement. 10.2. The Supplier shall perform the Services and the Additional Services with reasonable care and skill. 10.3. Subject to clause 10.4 below, the Supplier warrants that the Website will perform substantially in accordance with the Website Specification for the period of the contract. If the Website does not so perform, the Supplier shall, for no additional charge, carry out any work necessary in order to ensure that the Website substantially complies with the Website Specification. 10.4. The warranty set out in clause 10.3 shall not apply to the extent that any failure of the Website to perform substantially in accordance with the Website Specification is caused by any Materials or by the failure of the Client to comply with its obligations under clause 3.1. 10.5. This Agreement sets out the full extent of the Supplier's obligations and liabilities in respect of the supply of the Services. All conditions, warranties or other terms concerning the Services which might otherwise be implied into this Agreement or any collateral contract (whether by statute or otherwise) are hereby expressly excluded. 11. INTELLECTUAL PROPERTY RIGHT INDEMNITY Page 4 of 12 The Client shall indemnify, and shall keep indemnified, the Supplier and its directors, employees and agents on demand from and against all claims, costs, proceedings, demands, losses, damages, expenses (including legal

expenses) or liability whatsoever arising directly or indirectly as a result of any action or claim that the Materials infringe the Intellectual Property Rights or any other rights of any third party. 12. LIMITATION OF LIABILITY 12.1. Subject to clause 12.3, the Supplier shall have no liability for any losses or damages which may be suffered by the Client (or any person claiming under or through the Client) and which arise out of or in connection with this Agreement, whether the same are suffered directly or indirectly or are immediate or consequential, which fall within the following categories: 12.1.1. loss of profits; anticipated savings; business opportunity or goodwill; and 12.1.2. loss of data. 12.2. Without prejudice to the generality of clauses 12.1, the aggregate liability of the Supplier to the Client (or any person claiming under or through the Client) under this Agreement whether in contract, tort (including negligence) or in any other way will be limited to with such sum being increased on each anniversary of this Agreement by the percentage increase in RPI since the previous anniversary. 12.3. The above exclusions and limitations shall apply to the fullest extent permissible at law but the Supplier does not exclude or limit its liability for death or personal injury caused by the negligence of the Supplier, its employees or agents, or for fraud. 13. TERM AND TERMINATION 13.1. This Agreement shall start on the Commencement Date and shall continue for a period of 60 months unless terminated earlier by either party in accordance with this clause 13 (the Term ). 13.2. This Agreement may be terminated only: 13.2.1. by either party at any time by six months written notice to the other; or 13.2.2. by either party immediately by written notice to the other if the other party: (a) is unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986); or (b) becomes insolvent; or (c) is subject to an order or a resolution for its liquidation, administration, winding-up or dissolution (otherwise than for the purpose of a solvent amalgamation or reconstruction); or (d) has an administrative or other receiver, manager, trustee, liquidator, administrator or similar officer appointed over all or any substantial part of its assets; or enters into or proposed any compositions or arrangement with its creditors generally; or (e) is subject to any analogous event or proceeding in any applicable jurisdiction; or 13.2.3. by the Supplier immediately by written notice to the Client if the Client fails to pay any amount due to the Supplier on the due date for payment; or 13.2.4. by the Supplier immediately by written notice to the Client if the Client is in material or persistent breach of any its other obligations under this Agreement and either that breach is incapable of remedy or the Client shall have failed to remedy that breach within 30 days after receiving written notice requiring it to remedy that breach; or 13.2.5. by the Supplier immediately by written notice to the Client, if the Client undergoes a change of control. 13.3. Termination by either party in accordance with the rights contained in clause 13.2 shall be without prejudice to any other rights or remedies of that party accrued prior to termination. 13.4. On termination or expiry of this Agreement for any reason: 13.4.1. the licence granted to the Client in clause 9.2 shall immediately terminate and the Supplier shall stop all use of the Background IP; 13.4.2. the Client shall return or, at the Supplier s option destroy, all Supplier Confidential Information in its possession, custody or control (including all copies); and 13.4.3. subject to payment in full of all fees due to the date of expiry or termination, the Client may take a copy of the Foreground IP from the Supplier s servers. To the extent that the Client (or its authorised representative) requires any assistance from the Supplier to copy the Foreground IP, Supplier shall provide such assistance at the Client s sole cost and expense. Page 5 of 12 14. CONFIDENTIALITY

14.1. For the purposes of this clause 14, Confidential Information means all information, whether technical or commercial (including all specifications, drawings and designs, disclosed in writing, on disc, orally or by inspection of documents or pursuant to discussions between the parties), where the information is: 14.1.1. identified as confidential at the time of disclosure; or 14.1.2. ought reasonably to be considered confidential given the nature of the information or the circumstances of disclosure. 14.2. Each party agrees and undertakes and that during term of this Agreement and thereafter it will keep confidential and will not disclose to any third party any Confidential Information of the other party except for the purposes of taking legal or other professional advice or where such Confidential Information: (a) is or has become public knowledge other than through a breach of this clause 14.2; (b) was already in the possession of the receiving party prior to its disclosure; (c) was received by the receiving party from an independent third party who has full right of disclosure; (d) was independently developed by the receiving party; or (e) was required to be disclosed by a governmental authority (or otherwise by law), provided that the party subject to such requirement to disclose gives the other party prompt written notice of the requirement. 14.3. The provisions of this clause 14 shall remain in full force and effect notwithstanding any termination of this Agreement. 15. FORCE MAJEURE No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause or causes beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. 16. WAIVER No forbearance or delay by either party in enforcing its rights will prejudice or restrict the rights of that party, and no waiver of any such rights or of any breach of any contractual terms will be deemed to be a waiver of any other right or of any later breach. 17. SEVERABILITY If any provision of this Agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions will not be prejudiced. 18. AMENDMENTS Any amendment, waiver or variation of this Agreement shall not be binding on the parties unless set out in writing, expressed to amend this Agreement and signed by or on behalf of each of the parties. 19. THIRD PARTY RIGHTS No term of this Agreement is intended to confer a benefit on, or be enforceable by, any person who is not a party to this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. 20. NOTICES Notices shall be in writing, and shall be sent to the other party marked for the attention of the person at the address set out for such party in this Agreement (or such other address as may be notified to the other party from time to time). Notices may be sent by first-class mail or facsimile transmission provided that facsimile transmissions are confirmed within 24 hours by first-class mailed confirmation of a copy. Correctly addressed notices sent by first-class mail shall be deemed to have been delivered 72 hours after posting and correctly directed facsimile transmissions shall be deemed to have been received instantaneously on transmission provided that they are confirmed as set out above. 21. ENTIRE AGREEMENT This Agreement, the Schedules and the documents annexed hereto as Appendices or otherwise referred to herein contain the whole agreement between the parties relating to the subject matter hereof and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter. Subject to clause 12.3, the parties agree that neither of them have been Page induced 6 of 12 to enter into this Agreement in reliance upon any warranty, representation, statement, agreement or undertaking of any kind (whether negligently or innocently made) of any person other than as expressly set out in this Agreement.

22. GOVERNING LAW AND JURISDICTION This Agreement shall be governed by and construed in accordance with English law and each party hereby submits to the exclusive jurisdiction of the English courts. SIGNED BY the parties to this Agreement: On behalf of the Client by: On behalf of TLR Ltd by: Date: Date: Page 7 of 12

SCHEDULE 1 Project Plan This project plan provides new Client services. gcloud standard casi service offer Task Duration Hours Price Create empty CASI scheme(technical Implementation) 1 week 2 100.00 Set up scheme and persona groups using standard tools. Create administrator, manager accounts as required. Discount for setup fees covered under licence(software Licences) 0 weeks 0-100.00 All setup costs are included under the monthly licence fee our proposed schedule: Deliverable Due Week Scheme available for use in portal (Services) Week 1 payment and validity: Total estimated cost (ex. VAT): 0.00 VAT @ 20.00%: 0.00 Total (inc. VAT): 0.00 SCHEDULE 2 The Standard Services, Enhanced Services and Additional Services Part 1 The Standard Services These services are the standard service elements provided under the agreement. They are taken from the full list of standard services offered by the Supplier (the background IP) and are configured and delivered in the Web Site (the Foreground IP) according to the Client's requirements, as follows:. 1 - B06a CASI service licence (casi services) Recording and editing of membership, site (business location) and contact information; reports and data downloads for administrators, managers and certifiers for member status, scheme activity and data quality. 1 - B05d On-line standard (assessment services) Hosting of scheme standards; tools to allow the creation and editing of assessment standards consisting of questions and answers arranged in sections, plus the specification of additional fielded data that should be captured during an inspection and guidance content (including assessment guidelines and links to external references sources) to be shown to assessors on how each question should be completed and the criteria for assessment; download of standards in PDF or CSV format by administrators, managers, certifiers and inspectors 1 - B06c CASI assessments (casi services) Recording of assessment data; tools for certifiers to record the inspection report including responses or nonconformances where required 1 - B06d CASI non-conformances (casi services) Recording of non-conformances automatically when an assessment or inspection report is completed; tools to allow certifiers, administrators and managers to monitor the frequency and type of the non-conformances across scheme members 1 - B06e CASI responses (casi services) Recording of responses to assessment questions; tools Page provided 8 of 12 for certifiers and inspectors to complete assessment or inspection reports and for certifiers to view completed and historic reports and for administrators and managers to download all data collected relating to specific answers or additional data for analysis

1 - B06b CASI certificates (casi services) Recording of certification to confer status under a particular standard; tools provided to certifiers for the issuing, suspension and revocation of certificates; full history of all certificates and any changes made to certificates, including validity dates and periods of suspension or withdrawal from the scheme. 1 - B07c CASI assessment scheduling (casi services) Service to manage the scheduling, assignment, completion and approval of inspections; tools for certifiers to arrange an inspection and assign to an inspector; for inspectors to complete reports online or via mobile application (requires inspector access licence) and for a certifier to subsequently review and approve completed inspection reports 2 - B07f CASI inspector access (casi services) Licence allows a single inspector to access and complete inspection reports using the portal or a mobile device Part 2 The Enhanced Services Enhanced Services provide additional support to the Client and its Website users. The Enhanced Services are based on telephone support, on-line forums, email and delivery of Website user guidance notes. Examples of the Enhanced Services are as follows: Out of hours support At times when the standard support services (see Part 1 above) are not available; Messages to be checked as follows : Weekends: once during Saturday pm or Sunday am; Bank holidays when they occur as weekdays : once during the day; Christmas day, Boxing day and Easter Sunday: no checks to be made. Client's user support Help lines operated by the Supplier via the Website to be mediated and questions answered within 24 hours weekdays. Lines to be checked once during weekends or bank holidays and any major system faults attended to under the Service Levels for the Services (see Part 1 above). No Enhanced services are supplied under this agreement Part 3 The Additional Services The Additional Services are charged at an hourly rate relating to the level of work being undertaken. Fees for Additional Services are always agreed in advance and authorised by the Client. The provision of any Additional Services will be subject to the Client placing a separate order for those Additional Services (which, unless otherwise expressly agreed by the Supplier, shall incorporate the terms and conditions of this Agreement) and the Supplier agreeing to provide any such Additional Services for an agreed fee/rate. The following Additional Services are currently available: Client and Third Party Meetings - This service applies to meetings that are considered to be extra to those included as part of the Services, e.g. overseas meetings, conference speaking. Service Reviews - As part of our Service Levels, the Supplier endeavours to undertake annual service reviews for all clients. However, this Additional Service involves a more detailed analysis of the range of services provided to the Client in relation to changes in the Client s business, changes to the market and any technological developments. Web Site Audit - Clients who already have a website can request this Additional Service. The audit will include analysis of website content, visual design, navigation and functionality, compatibility and accessibility, highlighted issues, suggested improvements, future directions and conclusions. Promotion and Marketing Campaigns - This Additional Service involves the development and support of both internetbased and print media marketing campaigns and production of related materials. This can include search engine and Page 9 of 12 internet directory submission, pay-per-click advertising, company brochure design, and flier design with distribution packages.

Grant Aid Support The Supplier has extensive experience in the applications process for both government and corporate grants. Clients can employ the Supplier s consultancy services (as an Additional Service) for completing application forms, producing proposals and outlining project costs and timescales. Training - This Additional Service applies to training services that are considered to be extra to those included in the Services, e.g. third party training or on-site training days. Labour Substitution - Where Supplier staff are commissioned to provide services normally covered by the Client s own workforce. No Additional services are supplied under this agreement SCHEDULE 3 Service Levels Part 1 Service Levels for the Services (excluding the Enhanced Services) Hosting The services are available to users at all times subject to interruption by maintenance, faults and fault correction. Services are hosted on our shared platform with access to tools and services through the CASI portal website, available at http://casi.everysite.co.uk/portal Fault rectification Fault rectification to take place as follows: Fault type Severity rating Deadline for correction* Cosmetic. 1 2 weeks Software fault that does not affect Website operation. 2 1 week Software fault that affects Website operation. 3 24 hours Complete system failure. 4 3 hours * Times quoted are from the receipt of a fault notification by the Supplier Fault reports Either party can initiate a fault report. Faults are to be notified by telephone and email and notifications of system failure must be made or confirmed by telephone to ensure prompt response. The contacts for fault reporting are: Party Contact Backup contact Contact methods Supplier Maïté Buns Amy O Leary Tel: 0131 652 3767 Email: clientsupport@everysite.co.uk Faults notified to the Supplier by the Client should normally be acted upon in accordance with the Service Levels set out above. In any event, the fault must be notified to both the Supplier's and the Client s main points of contact for confirmation of action to be taken by the Supplier. Fixes are to be followed up with fault correction confirmation by the Supplier to the Client. If faults are not rectified in accordance with the targets set out above, the fault will increase by one level and will acquire the new fix time for that level. At the same time the fault initiator will notify both the Supplier's and Client s main points of contact in the above table. Page 10 of 12 Security

The Supplier shall use reasonable endeavours to keep Client access to the Services secure and to ensure that all information, Software and user services are backed-up by the Internet service provider and stored in accordance with current industry norms. Support Service availability Support for the Software shall be available during normal working hours (10:00hrs to 18:30hrs, Monday to Friday) and between 07:00hrs and 20:00hrs in cases of emergency (such as complete system failure). At other times the Supplier shall use reasonable endeavours to provide support for the Software. Support requests made by phone within normal working hours are answered immediately. When lines are busy an answering service is provided and notification is made to the Supplier within fifteen minutes. The client support email address is checked at least hourly during normal working hours. Outside of working hours, support requests made by phone are taken by the Supplier's answering service. Target availability The target availability for the Services is 365 days per year, 24 hours per day, with no more than 2% per month of server down time (subject always to the provisions of clause 2.3). Part 2 Service Levels for the Enhanced Services Out of Hours Support No enhanced services are required under this agreement Part 3 Service Levels for the Additional Services schedule 4 : fees Please note all Charges are quoted in UK pounds excluding VAT, which will be added to invoices at the applicable rate. The Charges set out below are subject to review and change in accordance with clause 8.4 of your Service Level Agreement. part 4.1: fee summary Service Category Multiple Amount B06a CASI service licence casi services 1 76.84 Recording and editing of membership, site (business location) and contact information; reports and data downloads for administrators, managers and certifiers for member status, scheme activity and data quality. B05d On-line standard assessment services 1 70.75 Hosting of scheme standards; tools to allow the creation and editing of assessment standards consisting of questions and answers arranged in sections, plus the specification of additional fielded data that should be captured during an inspection and guidance content (including assessment guidelines and links to external references sources) to be shown to assessors on how each question should be completed and the criteria for assessment; download of standards in PDF or CSV format by administrators, managers, certifiers and inspectors B06c CASI assessments casi services 1 53.84 Recording of assessment data; tools for certifiers to record the inspection report including responses or nonconformances where required B06d CASI non-conformances casi services 1 53.84 Recording of non-conformances automatically when an assessment or inspection report is completed; tools to allow certifiers, administrators and managers to monitor the frequency and type of the non-conformances across scheme members B06e CASI responses casi services 1 53.84 Recording of responses to assessment questions; tools Page provided 11 of 12 for certifiers and inspectors to complete assessment or inspection reports and for certifiers to view completed and historic reports and for administrators and managers to download all data collected relating to specific answers or additional data for analysis

B06b CASI certificates casi services 1 45.57 Recording of certification to confer status under a particular standard; tools provided to certifiers for the issuing, suspension and revocation of certificates; full history of all certificates and any changes made to certificates, including validity dates and periods of suspension or withdrawal from the scheme. B07c CASI assessment scheduling casi services 1 98.07 Service to manage the scheduling, assignment, completion and approval of inspections; tools for certifiers to arrange an inspection and assign to an inspector; for inspectors to complete reports online or via mobile application (requires inspector access licence) and for a certifier to subsequently review and approve completed inspection reports B07f CASI inspector access casi services 2 40.00 Licence allows a single inspector to access and complete inspection reports using the portal or a mobile device client totals: Total monthly fees (ex. VAT): 492.75 VAT @ 20.00%: 98.55 Monthly Total (inc. VAT): 591.30 part 4.2: price reviews Prices are fixed for the period of the payment schedule issued as part of our invoice for the licences and services. Prices for all licences and services are reviewed quarterly in March, June, September and December of each year. Any change in prices are notified to clients a minimum of 3 months in advance of any change coming into effect, but note that no change will take place to a client's fees during the period of their current payment schedule. Page 12 of 12