Cleaning Contractors Policy

Cleaning Contractors Policy Summary of Cover This leaflet provides a summary of the significant features, benefits and limitations of the cover provided by your Cleaning Contractors policy. For full details of the cover including complete terms, conditions and exclusions please refer to the policy document. The Cleaning Contractors policy is designed to cover businesses in the cleaning services industries. Insurer This policy is underwritten by CNA Insurance Company Limited. Territorial Limits The policy covers work undertaken by you on a worldwide basis other than the United States of America or Canada or any territory in their jurisdiction or Afghanistan, Angola, Cuba, Ethiopia, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, Nicaragua, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Uganda, Zimbabwe. Cover in respect of Contract Works is restricted to contracts undertaken within the United Kingdom. Type of insurance and cover Provides cover for Employers Liability, Public and Products liability, including inefficacy risks. Cover can also be provided for: Contract Works; Professional Indemnity; All Risks of Loss or Damage to Property; Business Interruption; Directors and Officers Liability; and. This is an annual renewable policy. See schedule for sections covered. Employers Liability This section protects companies against damages and legal costs that arise as a result of claims from employees suffering an injury or disease due to, and during, their employment. Public & Products Liability (including inefficacy cover) Cover is provided in respect of legal liability to pay compensation including legal costs for:- - accidental death or personal injury to any person excluding employees - accidental loss or damage to third party material property. Contract Works Cover is provided in respect of Damage to property as follows:- - Temporary or permanent works completed or to be completed as part of a contract, including materials for incorporation. - Additional covers available are as follows (see policy schedule, if operative) - Insured s own tools and plant, plant hired in, employees tools and personal effects. Professional Indemnity Cover is provided, with a limit of 100,000 including costs and in the aggregate during the Policy Period, in respect of legal liability to pay compensation including legal costs arising out of specified professional activities for:- - accidental death or personal injury to any person excluding employees - accidental loss or damage to third party material property Cover is on a claims made basis meaning that any claim must be made against the Insured and notified to the Insurer during the Policy Period. All Risks of Loss or Damage to Property Cover is provided on an All Risks basis (excluding subsidence) in respect of loss of or Damage to Property Insured as specified in the Schedule. The Basis of Claims Settlement is Indemnity, Reinstatement or Day One Reinstatement, as agreed. Business Interruption Cover is provided on an All Risks basis (excluding subsidence) in respect of loss of Gross Profit due to a reduction in turnover and / or Increased Cost of Working and / or Rent Receivable, as specified in the Schedule for up to a 12 month indemnity period This section can be taken in order to extend cover under the All Risks of Loss or Damage to Property, Business Interruption and 1

Contract Works Section to include. Directors and Officers Liability Directors and Officers Liability is not available to Sole Traders, Partnerships or Companies listed on any stock exchange. Cover is provided in respect of legal liability to pay compensation including legal costs awarded against directors and officers of the Insured or the Company where it can indemnify the directors and officers for claims made against them in their capacity as such up to 25,000 including costs and in the aggregate during the Policy Period. Cover is on a claims made basis meaning that any claim must be made against the Insured and notified to the Insurer during the Policy Period. Significant features or benefits Employers Liability Standard cover provides protection for legal liability world-wide for United Kingdom based employees (including temporary visits abroad up to 12 months) for damages and legal costs of up to 10 million (Restricted to 5million in respect of terrorism) (See Policy Schedule) Cross liabilities Compensation for court attendance. ( 500 per Employee per day. 750 per Director/ Partner or Principal per day) Employees Business Liability Indemnity to principal and contractual liability Injuries to Partners Prosecution Defence Costs (Corporate Manslaughter) 1 million sub-limit Prosecution Defence Costs (Other) Unsatisfied court judgments. Public & Products Liability Cover applies world-wide (excluding manual work in or exports to USA/ Canada or any work in or exports to Afghanistan, Angola, Cuba, Ethiopia, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, Nicaragua, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Uganda, Zimbabwe) Indemnity limit of up to 5 million is available (See Policy Schedule) Indemnity to principal and contractual liability Cross Liabilities Prosecution Defence Costs (Corporate Manslaughter) 1 million sub-limit Prosecution Defence Costs (Other) Compensation for court attendance. ( 500 per Employee per day. 750 per Director/ Partner or Principal per day) Damage to third party plant being used by the Insured Defective Premises Act Liability Contingent Liability (Non-Owned Vehicles) Criminal Acts of Employees Failure to Secure Customers Premises Fidelity Bonding - 10,000 any Employee or Occurrence; 100,000 aggregate limit (option to increase to 100,000 any Employee / Occurrence / Aggregate) Financial Loss (claims during the policy period) 50,000 aggregate limit (option to increase to 250,000) Incorrect destruction of Third Party Property Leased or Rented Premises Libel, Slander or Mis-statement (claims during the policy period) Loss of Keys - 25,000 aggregate limit (option to increase to 75,000) Misuse of Customers Phones - 5,000 any Employee / Occurrence (option to increase to 50,000) Obstruction and Physical Loss of Amenities Overseas Personal Liability Pollution which is sudden, identifiable and unintended; including liability to pay clean up costs in respect of land that is not owned, leased or rented by the Insured Liability for Buildings Temporarily Occupied Car Park & Cloakroom Liability Temporary Removal of Customers Property for Cleaning up to 10,000 in respect of any one customer / Occurrence and 100,000 in the aggregate during the Policy Period (option to increase to 50,000 any one customer / Occurrence) Treatment Risk Wrongful Arrest Optional Extensions: Exports to the United States of America or Canada or any territory in their jurisdiction to full Public and Products Liability Indemnity Limit Fidelity Bonding ( 100,000 any Employee, Occurrence and in the aggregate during the Policy Period) Financial Loss ( 250,000 in the aggregate during the Policy Period) Loss of Keys ( 75,000 in the aggregate during the Policy Period) Misuse of Customers Phones ( 50,000 any Employee or Occurrence) Temporary Removal of Customers Property for Cleaning ( 50,000 any one customer/ Occurrence and 100,000 in the aggregate during the Policy Period) Contract Works Additional Interests Architects, Surveyors and Other Fees in Reinstatement Compensation Payment in the event of Total Loss 500 Consecutive Damage Excess applies once relating to certain perils where Damage occurs over a period of 72 hours Continuing Hire Charges up to 100,000 / 90 days after the first 2 days Debris Removal Employees Personal Effects and Tools Away from the Contract Site Escalation of Contract Price up to 25% Free Issue Materials Immobilised Plant 2

Increased Cost of Working - overtime and special deliveries necessary Local Authority Reinstatement Requirements including as required by United Kingdom or European Union legislation or directives Negligent Breakdown of Hired-In Plant Plans Drawings Specifications and Documents up to 25,000 in the aggregate during the Policy Period Reinstatement of the Sum Insured Replacement Locks for Constructional Plant up to 1,000 Water Services Location up to 25,000 in the aggregate during the Policy Period. Professional Indemnity Dishonesty of Employees (other than directors) Infringement of Copyright, Patent or Registered Design Loss of Documents up to 100,000 Mitigation of a Loss Expenses necessarily incurred Compensation for Court Attendance ( 750 any director or partner / 500 any Employee / 250 any other relevant party) All Risks of Loss or Damage to Property Architects, Surveyors, Legal and Other Professional Fees Automatic Reinstatement of Sums Insured subject to payment of any additional premium Breakdown of Electronic Business Equipment and Computers up to 25,000 any one claim and 50,000 in the aggregate during the Policy Period Capital Additions up to the lesser of 10% of the Sum Insured or 500,000 in the aggregate during the Policy Period Damage to goods sold but not delivered Customers Goods Damage to Surfaces up to 25,000 any Occurrence Debris removal, dismantling, demolition, shoring or propping up following accidental Damage Drain Clearance following accidental Damage up to 25,000 any Occurrence Electronic Business Equipment and Computers up to 5,000 unless a higher amount is agreed European Union and Public Authorities including Undamaged Property and Sprinklers Extension up to 25,000 any Occurrence Exhibitions, Trade Fairs or Trade Shows up to 25,000 any Occurrence Fire Fighting Expenses up to 25,000 any Occurrence Glass including sanitary ware and wash basins, illuminated signs and electric light fitments up to 5,000 any Occurrence Goods (Stock, sheets, ropes, chains etc, and Insured s or Employees personal effects) in transit by road or rail anywhere in the United Kingdom up to 10,000 and 1,500 in respect of personal effects. Loss of Metered Water or Gas up to 25,000 any one occurrence Money and Personal Accident Assault Negotiable Money In transit and on the Premises during normal business hours 7,500 In locked safe or strongroom on the Premises outside of normal business hours 2,000 Not secured in a safe or strongroom on the Premises outside of normal business hours 750 In the private dwelling house of any authorised employee or the Insured 500 Non-Negotiable Money 250,000 Personal Accident Assault Death and Capital Sums 25,000 Temporary Total Disablement 100 per week up to 104 weeks after expiry of the first 2 weeks following injury Incurred medical expenses 100 or 15% of the amount in respect of weekly benefits, whichever is the greater. Mortgagees, Freeholders and Lessors Interests Non-Ferrous Metals up to 10,000 any Occurrence Non-Invalidation Clause Other Interested Parties Clause Portable Electronic Business Equipment anywhere in the European Economic Area up to 5,000 Portable Tools and Stock anywhere in the European Economic Area up to: 5,000 any Occurrence and 750 any one item for Portable Tools 2,500 any Occurrence and 750 any one item for Stock Re-erection of Machinery Costs Replacement Locks up to 10,000 any Occurrence Damage to Services Temporary Removal (up to 90 days) in respect of: deeds, documents and records; General Contents and Electronic Business Equipment and Computers for cleaning, renovation or repair; up to 15% of the Sum Insured Temporary Repairs Following Damage Theft Damage to Buildings Trace and Access relating to the location of the source of an escape of water or oil up to 25,000 any Occurrence Transfer of Interest in relation to contracted sales of Buildings Unauthorised Use of Electricity, Gas or Water Business Interruption Accountants charges payable for producing details required by the Insurer in the event of a loss Automatic Reinstatement of the Sum Insured subject to payment of any additional premium Closure by the authorities due to notifiable diseases, murder or suicide, defective sanitary arrangements or vermin or pests Accidental Damage at customers premises in the United Kingdom up to 10% of the Sum Insured any Occurrence Denial of Access to the premises following accidental Damage to other property in the vicinity of the Premises up to 100,000 any Occurrence Failure of Public Utilities due to accidental Damage at the premises of the supplier up to 100,000 any Occurrence Accidental Damage at the premises of any supplier or storage site in the United Kingdom up to 10% of the Sum Insured any Occurrence Accidental Damage at any contract site in the United Kingdom Accidental Damage to property at an exhibition site. Directors and Officers Liability Defence Costs and Expenses Advancement of Defence Costs and Expenses 3

Manslaughter Defence Costs and Expenses Liability to shareholders in respect of loss of value of shares due to Pollution up to 25,000 provided that a Claim is brought in the European Union Insurable punitive, multiple and exemplary damages (awarded outside of the United Sates of America or Canada or any territory in their jurisdiction Emotional distress arising out of discrimination, harassment, defamation relating to job skills, abilities or qualifications, unfair or wrongful dismissal or refusal to hire, adverse change in employment terms and conditions. Significant or unusual exclusions or limitations Employers Liability Bodily Injury for which motor insurance is required to be arranged Liability arising offshore including conveyance onto or from any offshore installation Liability arising from work at height above 16 metres unless specifically agreed Liability arising from the collection, delivery or disposal of clinical waste, including but not limited to sharps and needles Liability for payment under any Workman s Compensation Scheme Internal Bodily Injury arising from exposure to asbestos or polychlorinatedbyphenyls ( 5,000,000 Limit). Public & Products Liability Liability arising from work at height above 16 metres unless specifically agreed Liability arising from the collection, delivery or disposal of clinical waste, including but not limited to sharps and needles Liability arising offshore including conveyance onto or from any offshore installation Liability arising at airport or aerodrome runways, manoeuvring areas or aprons, control towers or those parts of airports or aerodromes to which aircraft have access, including but not limited to hangars Liability arising from work on or in nuclear installations or establishments; refineries, bulk storage or production premises in the oil gas or chemical industries; railway tracks Liability of bona fide subcontractors unless conditions complied with including Public, Products and Inefficacy Liability Insurance in place (minimum 1,000,000 limit) Professional services provided separately for a fee or under a separate contract Use of heat away from the Insured s own premises unless comply with heat precautions Liability arising from products exported to USA/Canada or any territory in their jurisdiction (option to extend) Standard Excesses as follows: Window Cleaning 1,000 Pressure Washing 1,000 All other work 250 Or any other amount specifically agreed Contract Works Damage occurring after completion of the works or after taken into use by the Employer other than where caused before the maintenance period or when carrying out obligations during the maintenance period (maximum maintenance period 12 months) Damage caused by changes in the water table level Defective designs, workmanship or materials other than those parts of the property insured free of the defective condition Inventory losses Pollution Existing property Damage to any mechanically propelled vehicle licensed for road use other than a vehicle used solely as a tool of trade. Damage to aircraft, hovercraft or watercraft other than hand propelled watercraft Damage to or loss of money Liquidated damage, fines or penalties Consequential loss Wear and tear, wet or dry rot, mildew, dryness or dampness, rust or corrosion, insect, vermin, erosion, depreciation or obsolescence Damage to materials not stored in accordance with manufacturers recommendations Standard Excesses: 500 50 in respect of Employees Tools and Personal Effects Or any other amount specifically agreed Professional Indemnity Dishonest or malicious insured, criminal or deliberate acts Employee Bodily Injury Estimates of construction costs 2,500 Excess or such other amount as agreed Express warranty or guarantees and contractual liability Assignees of collateral warranties (other than the first three) Insolvency of the Insured Insurance, finance or financial advice 4

Known circumstances prior to the Policy Period Claims brought in or activities in the USA or Canada or any territory in their jurisdiction Property ownership, occupation, use or leasing Acts or omissions occurring prior to the agreed retroactive date Asbestos other than where work does not require a licence E-Commerce Arising from activities offshore; airside; or at: nuclear installations or establishments; refineries, bulk storage or production premises in the oil, gas or chemical industries. Work by sub-contractors or consultants unless insurance details have been checked. All Risks of Loss or Damage to Property Fire Break Doors and Shutters Conditions Fire Extinguishment Automatic Sprinkler Installations Conditions Fire Extinguishment Other Appliances Conditions Fire Alarms Conditions Intruder Alarm System Conditions Minimum Standards of Security Unoccupied Premises Conditions Average (Underinsurance) Conditions Damage caused by adverse weather to moveable property in the open or open sided buildings or outbuildings or to fences and gates Damage to Property Insured undergoing any application of heat Damage caused to Buildings by their own collapse unless caused by a Defined Peril Damage resulting from cessation of work E-Risks Consequential loss Damage caused by corrosion, rust, wet or dry rot, fungi, vermin, insects, changes in temperature, colour, flavour, texture or finish, joint leakage, failure of welds, cracking, fracturing, collapse or overheating of boilers, economisers, superheaters, pressure vessels Damage to Fixed Glass caused by alterations, settlement, expansion or contraction Fraud or Dishonesty Mechanical and Electrical Breakdown Operational Damage Damage resulting from the parting of a possession Damage caused by Pollution Damage to Property Insured undergoing a process or production Damage caused by solidification Damage caused by Subsidence Damage caused by theft or attempted theft unless this by violent and forcible means or from the open or Outbuildings unless specifically insured Inventory Losses / Unexplained Disappearance Damage caused by escape of water or malicious persons in respect of Unoccupied Buildings Damage to jewellery, precious stones, bullion, works of art or other similar valuable items Damage to property that is or would be insured under a marine insurance Business Interruption Consequential loss arising from any exclusion under the All Risks of Loss or Damage to Property Section Fines or damages for breach of contract, late or non-completion of orders or any penalties Deliberate withholding of public utilities supply Voluntary parting of possession Confiscation, requisition or seizure by order of the Government or any public authority Breakdown of Electronic Business Equipment and Computers: unless installed and operated according to manufacturer s instructions; whilst the subject of a guarantee or warranty where breakdown cover is provided; or arising during dismantling or erection unless during adjusting, cleaning or repairing E Risks Directors and Officers Liability Bodily injury or property damage Dishonesty Claims brought in the United States of America or Canada or any territory in their jurisdiction Insured vs. Insured Arising from pension or employee welfare or benefit schemes Arising from Pollution other than as described under Significant Features or Benefits Prior or pending litigation Arising from professional services other than the failure to supervise an employee Known circumstances prior to the Policy Period Stock offerings during the Policy Period Uninsurable matters 5

Special Clauses and Endorsements Your policy may have special clauses or endorsements applying to it which are more specific to your trade or occupation. (See policy schedule). Complaints Procedure Towergate Underwriting Liability & Construction is committed to providing you with a high quality service, which we expect to maintain throughout the duration of the policy. In order for this level of service to be fully appreciated by you, we would first ask you to read through the policy documents carefully to ensure you understand the extent of the coverage provided and the conditions and exclusions that apply particularly what is required of you if and when you become aware of a claim or a circumstance which may give rise to a claim being made against you. If you have any questions or concerns about your policy, which cannot be answered to your satisfaction by your Broker, then please contact us at the address set out below. If you have any complaint or issues over the handling of a claim you should, in the first instance, please contact the Compliance Officer at the address set out below. If you feel that we have not offered you a first class service, please write and tell us at the address set out below and we will do our best to resolve the matter with you. Contact Address: Towergate Underwriting Liability & Construction Tel: 0845 072 0224 Towergate House, 20 Ellerbeck Court Fax: 0845 072 0230 Stokesley E-mail: tulacservice@towergate.co.uk North Yorkshire, TS9 5PT Complaints that cannot be resolved by the Towergate Underwriting Liability & Construction Complaints Department may be referred to CNA Insurance Company Limited and if not resolved, thereafter to the Financial Ombudsman Service Further details will be provided at the appropriate stage of the complaints process Claims Manager CNA Insurance Company Limited 2 Minster Court, Mincing Lane, London, EC3R 7BB. Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR Tel: 08450 801800 Financial Services Compensation Scheme Towergate Underwriting Liability and Construction and the insurers of this policy are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our obligations, you may be entitled to compensation from the scheme, depending on the type of insurance and the circumstances of the claim. Further information is available from the FSCS at www.fscs.org.uk. 6 Towergate Underwriting and Towergate Underwriting Liability and Construction are trading names of Towergate Underwriting Group Limited Registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent. ME14 3EN. Registered in England no.4043759 Authorised and regulated by the Financial Services Authority. 3046/170/KF/03.10/1246 Policy Ref: tulac/cl/v1/mar10