Portable Network Analyzer Solutions Guide NETWORKSUPERVISION
History of Innovation Fluke Networks, Fluke Corporation, and Tektronix are part of the electronic test platform within Danaher Corporation (DHR). Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services with strong brand names and significant market positions in six strategic platforms: environmental, hand tools, motion, medical, product ID, and electronic test. Backed by the financial strength of Danaher, Fluke Networks has been able to focus on realizing its vision for the future by transforming our ideas into innovative solutions that win in the marketplace. Fluke Networks is part of a $2B platform of an $11B corporate parent. H i s t o r y o f 1993 670 LANMeter, industry s first handheld network analyzer, wins Best of Show at ComNet in Washington D.C. 2000 First inline network tester NetTool and OneTouch Series II win Best Products, Networking Industry Awards M I L E S T O N E S 1994 1996 1996 New industry breakthrough the DSP-100 Series, the industry s first digital cable tester OneTouch Network Assistant launched, first 10/100 Mbps Handheld Ethernet Tester New industry concept: testing fiber and copper together introduction of fiber test adapters for LANMeter, OneTouch and DSP Series 2000 2002 2002 OptiView Integrated Network Analyzer, redefines network analysis tools. Wins Technical Excellence Award from PC Magazine Pocket sized LinkRunner network connectivity tester integrates key features of link, length and ping in the smallest package ever OptiView 2.0 wins Product of the Year award from Network Magazine with first 10/100/1000/ wireless Ethernet tester
NETWORKSUPERVISION Fluke Networks provides innovative solutions for the installation and certification, testing, monitoring and analysis of copper, fiber and wireless networks used by enterprises and telecommunications carriers. The company s comprehensive line of Network SuperVision Solutions provide network installers, owners, and maintainers with superior vision, combining speed, accuracy and ease of use to optimize network performance. History of Innovation We are focused on delivering on our Network SuperVision brand promise at every point of customer contact. Network SuperVision promises three things: The right tool for the right person in the organization More ways to look at the network Unique vision into the network I n n o v a t i o n 2002 OptiFiber Certifying OTDR tests and troubleshoots fiber optic networks. 2004 OptiView Series II Integrated Network Analyzer lets users see into wired and wireless networks with enhanced Expert Diagnostics Systems 2003 OptiView OC3/OC12 WAN Analyzer delivers cost effective WAN monitoring and analysis with OptiView quick set up and ease of use 2004 EtherScope Network Assistant provides portable, Gigabit LAN analysis to help IT staff solve network problems faster 2004 IntelliTone Toner and Probe revolutionizes cable location with digital technology that makes 40 year-old analog technology obsolete 2005 2005 NetTool VoIP Inline Tester is a breakthrough in IP phone monitoring and troubleshooting with industry-first edge testing 2004 OptiView T1/E1 WAN Analyzer provides packet capture, statistical analysis and network discovery on critical T1/E1 links 2008 2007 MetroScope TM Service Provider Assistant for SLA testing and troubleshooting of Carrier Ethernet services and applications
Addressing Your Business Goals Understanding your challenges and objectives What hasn t changed Networks are NOT getting smaller and they are NOT getting slower. Regardless of the technology we use (wired, wireless, copper or fiber) there has always been a requirement to: Ensure connectivity and availability of services Optimize network performance Maximize productivity and efficiency What is always changing As network professionals, we have constantly had to adapt infrastructure performance to the demands of: End-user needs (moves, adds, changes) Consolidation and expansions (data center and remote sites) Emerging technologies (wireless and wired networks) What our customers have said In recent Fluke Network customer surveys, private network owners agree that the leading IT Challenges are Leading IT Challenges Upgrades and integration of disparate technologies and infrastructure Managing major upgrades and expansion of existing infrastructure Meeting IT objectives (or other initiatives) with limited staff Optimizing utilization of existing IT systems and staff 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% % of Network Owners
NETWORKSUPERVISION Fluke Networks can help you meet these wired and wireless LAN challenges: Install and integrate infrastructure easily Solve problems faster Addressing Your Business Goals Install Solve Validate quality and performance Manage changes Validate Manage What are you and your organization trying to accomplish? We have saved countless hours of time while troubleshooting our network because of the EtherScope. This unit is a must-have for network field techs. With the EtherScope in hand, troubleshooting is never a struggle. - Mark Schrader, Network Analyst, Faxton-St. Luke s Healthcare
Install and Integrate LAN Infrastructure Goal: Install and integrate infrastructure easily Challenges: LAN cabling is miswired or patched incorrectly Solution: Measure twisted pair cable length, verify wiremap, or place a locating tone on a cable. Identify nearest switch, slot and port. Things to consider: How do you test the physical layer? Are speed/duplex mismatches common? Has PoE been deployed? Have you employed VLANs to segregate network traffic? Do neighboring APs share the same channels as your APs? VLAN membership is improperly assigned Solution: Check VLAN settings by actively identifying VLAN membership by switch port and device.
NETWORKSUPERVISION Switch ports are misconfigured Solution: Actively test Ethernet signaling(speed/duplex/poe) and negotiation. Install and Integrate LAN Infrastructure Neighboring WLAN is causing interference Solution: Review status of active WLAN channels including signal strength, noise, and utilization. Success story Next year the plan is to do a major network overhaul. I ve seen what EtherScope can do and I feel more prepared going to the future than ever before. Dave Curry, IT Director, Seattle Mariners
Validate Quality and Performance Goal: Validate quality and performance Challenges: Network jacks in the work area are incorrectly configured Solution: Verify moves, adds and changes by testing physical port, cable and connectivity at any jack. Things to consider: How confident are you in the performance of a new LAN segment? How do you quantify Ethernet performance? Does the network owner require documentation at the conclusion of a network installation or upgrade project? How do you prove the quality of your installation work? Key LAN links are exhibiting poor Ethernet performance Solution: Measure and document network performance using RFC2544 -based tests and additional advanced tests.
NETWORKSUPERVISION Essential network services are unavailable Solution: Pro-actively test availability and performance of common services. (DHCP, DNS, email, web, file transfer) Validate Quality and Performance Documenting LAN quality and performance post-installation Solution: Create HTML-based documentation with the on-board report feature. Success story Validation is an important piece of our work. We run weekly reports to validate things like the performance on a link or the availability of key resources. We can show the customer why the report is valid and what we did. I use Fluke Network s EtherScope for wired and wireless analysis. - Eric Skiff, President/network engineer, Kinex
Solve Problems Faster Goal: Solve problems faster Challenges: Lack of visibility into LANs and WLANs Solution: Discover every device (including IP address, MAC and switch port) on the LAN segment in seconds by simply plugging into any active port. Things to consider: What is the impact on the business when users cannot connect or the network is down or performing poorly? How do you know if reports of a slow network are true? How many people get involved in solving network problems? How do you gather and share information needed to solve network problems? Frequently need to escalate problem resolution Solution: Identify common network errors and mis-configured devices by checking the automated problem log and device details.
NETWORKSUPERVISION The LAN is slow Solution: Assess network performance by measuring throughput (at rates up to 1GB), latency, jitter and more. Solve Problems Faster Users cannot connect Solution: Observe connection processes, including 802.1X, when a host device logs onto the network. Success story If we didn t have the EtherScope, it would have taken much longer to solve the problem probably several hours... EtherScope took the guesswork out of the process, and we were able to quickly solve the problem. - Paul Spee, Information Services Manager, National Semiconductor Japan
Manage Changes Goal: Manage changes Challenges: Identifying the devices consuming the most network bandwidth Solution: Find the Top Talkers (devices) and protocols that are utilizing network bandwidth. Things to consider: What practice do you follow to ensure that network changes are implemented correctly per the plan? Can new users successfully connect to the LAN after a change? Do you know when neighbors change the WLANs and how your WLAN is effected? Would you like to be able to deploy changes faster? Unclear how network devices are interconnected Solution: Trace the link between two LAN devices (IP addresses) by switch and port.
NETWORKSUPERVISION Securing the WLAN from unauthorized (rogue) devices Solution: Scan, detect and locate unauthorized WLAN devices. Manage Changes The WLAN environment has changed Solution: Identify AP, channel and signal strength changes at specific locations over time. Success story A product that provides all the answers and more is a real bonus. With the EtherScope, it s like having somebody constantly looking at our network when we can t. Eric Arthur, Video Security Project Manager, Buncombe County School System
ROI Payoff
NETWORKSUPERVISION Goal: The cost versus benefit payoff Network performance is not only an IT issue; it s a business issue. Fluke Networks solutions help maximize the ROI of your organization s IT investment through increased network visibility and understanding. Fluke Networks tools turn your support staff into powerful problem solvers resulting in less downtime and lower training costs. You ll get more value out of your existing infrastructure, plus you ll reduce your business risk by being prepared for network problems and emergencies. ROI Payoff Comparing network support using an EtherScope with traditional support tools Scenario An enterprise network with 10/100/Gig Ethernet switches and 802.11g access points. Users report network problems to the help desk where trouble tickets are generated. Frontline network support is provided by a network technician who responds to and closes trouble tickets. Network engineer provides support for problems escalated by the network technician. Network technician tools include an EtherScope Series II Pro Network Assistant. Network engineer tools include protocol analyzer, switch vendor software apps, third-party software apps. Network technician is always available to respond to trouble tickets so response time is immediate (0 minutes). Network engineer has other tasks so additional wait time required prior to his availability. Time spent resolving common network problems over a 1-year period using traditional support tools would normally be expected to take: 748 Hours This costs your company approximately $23,700 Dollars Time spent resolving the same problems over a 1-year period using the EtherScope Network Assistant would be expected to take 51 Hours The purchase of the EtherScope Network Assistant could save you up to 697 Hours $22,425 Dollars This provides a ROI time of 5.3 Months Call 800-663-5853 to learn the time and labor savings you can expect to realize using the EtherScope in your specific network environment.
Product Comparison Product Comparison Fluke Networks offers a broad range of industry-leading solutions for installing, testing, monitoring, and analyzing enterprise networks. We strive to give you an unparalleled view into your ongoing challenges of building and maintaining mission-critical network services. We offer easy-to-use tools that save you precious time and money while improving the productivity of your organization. You know that the right tool makes the job go faster and easier. Each of our tools meet or and exceed industry standards, helping you achieve your goals the first time and every time. Tasks EtherScope Series II Network Assistant NetTool Series II Inline Network Tester LinkRunner Pro Network Multimeter Certifying TP and fiber cable installations Solving UTP/STP cable problems ** ** ** Solving optical fiber cable problems ** Installing and integrating Ethernet LANs **** 3 *** *** Installing and integrating 802.11 WLANs *** Validating Ethernet LAN installations **** 3 ** ** Solving 802.3 Ethernet LAN problems **** 3 *** ** Solving 802.11 wireless LAN problems **** 3 Managing Ethernet LAN changes **** 3 *** ** Managing 802.11 WLAN changes **** 3 Documenting Ethernet LAN infrastructure **** 3 *** ** Documenting 802.11 WLAN infrastructure ***
NETWORKSUPERVISION Rating System Best **** 3 Very Good *** Better ** Good * Product Comparison AnalyzeAir Wi-Fi Spectrum Analyzer InterpretAir WLAN Site Survey Software DTX CableAnalyzer Series CableIQ Qualification Tester OptiFiber OTDR SimpliFiber Pro Fiber Test Kits **** 3 **** 3 *** *** **** 3 *** * *** **** 3 * * *** ** * *** ** ** *** **** 3
EtherScope / InterpretAir / AnalyzeAir EtherScope TM Series II Network Assistant The essential toolkit for first responders: the right combination of troubleshooting tools in a handheld platform to help frontline IT professionals solve a wide range of network problems fast. The network installer s assistant: install, configure and integrate Ethernet infrastructure (cabling, switches, access points) easily. Validate and document the quality and performance of network installations and upgrades. Analyze 10/100/Gigabit twisted pair and 100/Gig fiber optic Ethernet LANs. Troubleshoot switched networks. Discover devices, networks, VLANs, QoS. Monitor traffic statistics. Analyze 802.11a/b/g wireless LANs. Troubleshoot performance and connection issues. Discover access points, mobile clients and networks. Secure your WLAN. Identify and locate unauthorized rogue devices, including draft 802.11n access points. Measure end-to-end Ethernet performance of LAN and WAN links using IETF RFC 2544 and advanced tests at rates up to 1 Gbps over copper or optical fiber cabling. InterpretAir TM WLAN Survey Software Intelligent Wireless LAN planning, simulation and verification Easily and graphically survey 802.11 a/b/g wireless networks Visualize RF health using a customizable combination of performance parameters Discover areas of sub-optimal coverage Tune RF performance Document WLAN environment Runs on Windows -based laptop PCs AnalyzeAir TM Wi-Fi Spectrum Analyzer RF spectrum analysis for troubleshooting and optimizing 802.11a/b/g WLANs Real-time device detection and identification Device Finder that pinpoints the location of interfering devices Designed for IT network professionals who need answers, not just data Affordable, portable solution for use on a laptop/tablet PC or on the OptiView Integrated Network Analyzer Real-time spectrum analysis wherever you need it
NETWORKSUPERVISION NetTool TM Series II Inline Network Tester NetProve diagnostics isolate device and application connectivity issues in seconds Inline Gigabit vision - quickly troubleshoot network problems with powerful inline vision into 10/100/Gig traffic between switches, PCs, IP phones and other devices Monitoring and authentication - identify spyware, malware, and viruses with port monitoring; troubleshoot authentication issues with 802.1x log VoIP troubleshooting - connect inline for visibility into VoIP calls to quickly diagnose IP phone boot-up and call control problems and to measure key call quality metrics PoE Measurements - verify readiness of PoE systems and troubleshoot PoE device problems Spot available network resources See MAC and IP addresses, subnet and services offered by active servers, routers and printers IntelliTone digital signaling - quickly and safely locate cables on active network NetTool / LinkRunner LinkRunner TM Pro Network Multimeter Link at 10/100/Gig identify device capabilities and confirm actual connected speed/duplex status Ping key devices measure response statistics of DHCP, default router, DNS server, and other key devices or URLs Verify 802.1X settings authenticate on 802.1X secured networks; enter EAP type, user name, certificates, and password Detect PoE service verify availability, voltage level, and pairs of Power over Ethernet per IEEE 802.3af specifications Identify port (C/E/LLDP) identify nearest switch address, slot, and port with Cisco, Extreme, and IEEE Link Layer Discovery Protocols Test cable wiremap test wiremap and length; detect miswires, shorts, split pairs or opens; measure distance to faults with TDR Locate and ID cable use IntelliTone digital toning, hub blink feature, or optional cable IDs to locate cables at patch panels or wall jacks Document test results save link, ping, PoE, security, and cable test results in unit and upload to PC with USB cable
DTX CableAnalyzer / CableIQ DTX CableAnalyzer TM DTX significantly reduces total certification costs up to 33% a year Three times faster than existing testers with 9-second Cat 6 Autotest Independently verified by UL to meet ISO Level IV and proposed TIA Level IIIe Accuracy requirements Analyze test results and create professional test reports using LinkWare reporting software Verify the availability of network and IP services using the Network Service Module Perform Basic fiber certification five times faster with DTX Fiber Module Perform Extended fiber Certification with DTX Compact OTDR DTX Compact OTDR Cable IQ TM Qualification Tester Qualifies - Sees if your existing cabling has the bandwidth to support voice, 10/100, VoIP or Gigabit Ethernet Troubleshoots - shows why existing cabling cannot support the network s bandwidth requirement (e.g. crosstalk at 11 meters) Discovers - detects what s at the end of any cable and displays device configuration (speed/duplex/pairing) Identifies unused switch ports that can be reallocated Graphically maps wiring configuration and shows distance to faults with Intelligent Wiremap Tests all copper cabling media: twisted-pair, coax, and audio cabling
NETWORKSUPERVISION OptiFiber OTDR Perform inspection, verification, certification, troubleshooting, and documentation of fiber cabling in a single, easy tool Save time and money when diagnosing fiber cabling problems that are causing network performance issues Easily locate and eliminate fiber problems Check the work of subcontractors OptiFiber OTDR / SimpliFiber SimpliFiber TM Pro Fiber Test Sets Single-port, simultaneous dual-wavelength feature completes testing in half the time and saves measurements from both wavelengths into one record CheckActive feature emits an audible tone and displays an icon when a live fiber is detected FindFiber Remote ID enables one individual to quickly identify cable connections or routings LinkWare Cable Test Management software helps to analyze test results and create professional test reports Various kit configurations for all first line fiber handling needs, including fiber verification, inspection, and cleaning all housed in a professional, rugged carrying case
Gold Support / Training Gold Support Our Network SuperVision Gold Support program ensures a better return on your investment by lowering your cost of ownership. You will minimize your downtime with a loaner or exchange equipment and unlimited 24x7 telephone technical assistance. You will get repairs and software/firmware upgrades at no charge now and for as long as your membership is valid. Software and firmware upgrades: Your product will never be out of date. The latest improvements in the software of your covered product are provided to you at no charge. Customer s software version must be current to qualify. Unlimited 24x7 technical support: Call anytime, from anywhere in the world, at our expense, for priority response from our team of Fluke Networks trained product experts. Language support is available. Technical assistance is also available via priority email and our website. Annual standard calibration or performance verification: To keep your Fluke Networks instrument running at peak performance, we will calibrate it and provide a certificate or provide you with performance verification once a year at no charge. Repairs and loaner equipment: If your Fluke Networks instrument fails, we will deliver a loaner unit at next day priority. We will either repair your unit at no charge, with first on bench priority or exchange your unit with one of equal or greater value all shipping paid. Unlimited access to our Knowledge Base: You will have an open door to valuable proprietary information we have gathered from helping customers over the years. It also includes helpful technical articles written by our experts. Members-Only promotions: Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values. Training opportunities: As a Gold Support Member, you are entitled to a 20% discount off the price of any scheduled instructor-led training classes (does not include onsite custom training). There is also computer based training on many of our products that is only available to Gold Support members. The more your staff knows about operating your Fluke Networks equipment, the faster and more effective their performance will be. Renewal price advantage: You will want to renew your Gold Support membership year after year. Your renewal price is 10% lower than the initial Gold Support purchase price. Training No one understands the challenges and environments of networking professionals like Fluke Networks. That s why we ve created a suite of training solutions from custom onsite training and instructor led courses to self guided on-line training and webinars to match the varying needs, work models and experience levels of each user Ethernet and Wireless Troubleshooting Course This hands-on, three-day, instructor-led course focuses on the operation of the EtherScope Network Assistant including the wired and wireless versions. In addition to learning to use the tool, you will develop the skills needed to troubleshoot many of the problems in today s networks. Whether you are a product owner or looking to purchase this tool, this class will give you an in-depth look at how this solution will give you unprecedented vision into your network. Certified Cabling Test Technician (CCTT) You need to train and certify your existing employees to stay competitive in the installation and certification of high-speed structured cabling systems. Investing in the Fluke Networks Certified Cabling Test Technician (CCTT) one-day training and certification program will not only improve installer skills, but also their effectiveness and productivity on the job in testing, certifying and troubleshooting cabling systems.
NETWORKSUPERVISION Contact Us Corporate Street Address Fluke Networks 6920 Seaway Boulevard Everett WA 98203, USA Email: info@flukenetworks.com Mailing Address PO Box 777 Everett WA 98206-0777, USA Customer Service United States and Canada 1-800-283-5853 Other Locations: 1-425-446-4519 Technical Support 1-800-283-5853 support@flukenetworks.com Training 1-800-283-5853 training@flukenetworks.com Contact Us / Notes Notes
Your authorized Fluke Networks distributor NETWORKSUPERVISION Fluke Networks P.O. Box 777, Everett, WA USA 98206-0777 Fluke Networks operates in more than 50 countries worldwide. To find your local office contact details, go to www.flukenetworks.com/contact. 2009 Fluke Corporation. All rights reserved. Printed in U.S.A. 1/2009 3408017 Rev A NETWORKSUPERVISION