Rwanda Development Board

Solution Business Architecture Definition for JRLOS Document History Ver. Date Author/s Reviewed by Date Validated by Date 0.1 02/04/2014 M Snel Version Control Date Version Object of revisions 2 April 2014 0.1 Draft Related Documents Document name Architecture framework documents Document version The Open Group The Open Group Architecture Framework (TOGAF) 9.1 The Open Group Archimate 2 standard 2.0 RDB RGEA ADM 1.4 Rwanda Government strategic and policy documents Government of Rwanda Economic Development and Poverty Reduction Strategy 2013-2018 Government of Rwanda National ICT Strategy and Plan NICI 2015 EDPRS-2 NICI-III Government of Rwanda Records and Archives Management Policy September 2012 Government of Rwanda Electronic Document Management Procedures Harmonised File Plan and Records Appraisal Procedures for the Government of Rwanda Implementation Roadmap for Government of Rwanda Records and Archives Policies and Electronic Document Management and Procedures RDB RGEA project phase 1 Strategic architecture September 2012 September 2012 September 2012 RDB RGEA project phase 1 - JRLOS Services Model 1.0 (Pty) Ltd Copyright 2013 2014 Knotion Consulting 2

Document name Solution Business Architecture Definition for JRLOS Document version RDB JRLOS Strategy Model 0.3 RDB RGEA Business Reference Model 1.4 RDB RGEA project phase 2 JRLOS IECMS architecture source documents << Focus of the Solution Architecture >> (IEMS) Project Charter (Republic of Rwanda JRLOS) RDB RGEA project phase 2 JRLOS IECMS architecture deliverables 9 August 2013 RDB RGEA project phase 2 Archi tool architecture repository 1.6 RDB IECMS EA Requirements Management 1.0 RDB IECMS Stakeholders Analysis 1.0 RDB IECMS EA Principles 2.0 2013-11 RDB Architecture Vocabulary Document 0.1 Ltd Copyright 2013 Knotion Consulting (Pty) 3

Solution Business Architecture Definition for JRLOS Approval The signatories hereof, being duly authorised thereto, by their signatures hereto authorise the execution of the work detailed herein, or confirm their acceptance of the contents hereof and authorise the implementation/adoption thereof, as the case may be, for and on behalf of the parties represented by them. Knotion: Director Mr Marius SNEL Date Rwanda Development Board: Project Owner Mrs Rita KAMANZI Date Ltd Copyright 2013 Knotion Consulting (Pty) 4

Solution Business Architecture Definition for JRLOS Table of Contents 1 Acronyms and Glossary of Terms...10 2 Executive Summary...12 3 Document Purpose...13 4 Business Solution Architecture...14 4.1. Business Roles...14 4.2. Business Services...17 4.2.1. Overview...17 4.2.2. High Level Categorisation...17 4.3. Business Processes...19 4.3.1 Level 1 and 2 IECMS Functions and Processes...19 4.3.1.1 Crime Investigation... 19 4.3.1.1.1 Level 3 JP01 Report Incident... 20 4.3.1.1.1.1 Level 4 JPS0101 Capture Incident / Complaint... 21 4.3.1.1.1.2 Level 4 JPS0102 Determine CSI Need... 23 4.3.1.1.1.3 Level 4 JPS0103 Carry Out CSI... 27 4.3.1.1.1.4 Level 4 JPS0104 Determine Possibility of Transaction... 30 4.3.1.1.1.5 Level 4 JPS0105 Close Reported Incident... 32 4.3.1.1.2 Level 3 JP02 Investigate Crime... 34 4.3.1.1.2.1 Level 4 JPS0201 Investigate and Prepare Case... 35 4.3.1.2 Criminal Prosecution and Defence... 38 4.3.1.2.1 Level 3 JP03 Prosecute Case... 38 4.3.1.2.1.1 Level 4 JPS0301 Record Case... 40 4.3.1.2.1.2 Level 4 JPS0302 Evaluate Case... 42 4.3.1.2.1.3 Level 4 JPS0303 Determine Possibility of Amicable Settlement (Transaction)... 45 4.3.1.2.1.4 Level 4 JPS0304 Prepare Formal Criminal Charges... 47 4.3.1.2.1.5 Level 4 JPS0305 Close / Finalise Prosecution Case... 48 4.3.1.2.2 Level 3 JP04 Manage Pre-trial Detention... 51 4.3.1.2.2.1 Level 4 JPS0401 Confirm Suspect's Detention Status... 53 4.3.1.2.2.2 Level 4 JPS0402 Release Suspect... 54 4.3.1.2.2.3 Level 4 JPS0403 Detain Suspect... 56 4.3.1.3 Case Adjudication... 60 4.3.1.3.1 Level 3 JP05 Adjudicate Case... 60 4.3.1.3.1.1 Level 4 JPS0501 Screen Document... 61 Ltd Copyright 2013 Knotion Consulting (Pty) 5

Solution Business Architecture Definition for JRLOS 4.3.1.3.1.2 Level 4 JPS0502 Determine Eligibility of Case... 62 4.3.1.3.1.3 Level 4 JPS0503 Record Case... 65 4.3.1.3.1.4 Level 4 JPS0504 Arrange Pre-Trial Meeting... 68 4.3.1.3.1.5 Level 4 JPS0505 Schedule Court Hearing Date... 70 4.3.1.3.1.6 Level 4 JPS0506 Allocate Judge to the Case... 71 4.3.1.3.1.7 Level 4 JPS0507 Determine Court's Competency... 73 4.3.1.3.1.8 Level 4 JPS0508 Judge Case... 75 4.3.1.3.1.9 Level 4 JPS0509 Record Judge's Decision... 77 4.3.1.3.1.10 Level 4 JPS0510 Administer Adjudicated Outcome... 78 4.3.1.4 Detention and Rehabilitation... 81 4.3.1.4.1 Level 3 JP06 Detain Inmate / Detainee... 81 4.3.1.4.1.1 Level 4 JPS0601 Admit Offender / Detainee into Correctional Service. 82 4.3.1.4.1.2 Level 4 JPS0602 Manage Pre-trial Detainee... 85 4.3.1.4.1.3 Level 4 JPS0603 Detain, Rehabilitate and Assess Inmate... 87 4.3.1.4.1.4 Level 4 JPS0604 Evaluate Inmate for Release... 91 4.3.1.4.1.5 Level 4 JPS0605 Determine Release Conditions... 92 4.3.1.4.1.6 Level 4 JPS0606 Close Correctional Service Entry... 93 4.3.1.4.2 Level 3 JP07 Rehabilitate Offender... 96 4.3.1.4.2.1 Level 4 JP0701 Admit Offender into Community Corrections... 97 4.3.1.4.2.2 Level 4 JPS0702 Constrain, Rehabilitate and Assess Offender... 100 4.3.1.4.2.3 Level 4 JPS0703 Evaluate Eligibility of Offender for Release... 104 4.3.1.4.2.4 Level 4 JPS0704 Release Offender... 105 4.3.1.4.2.5 Level 4 JPS0705 Close Community Corrections Entries... 107 4.3.1.5 Public Civil and Private Litigation... 108 4.3.1.5.1 Level 3 JP08 Private Litigation... 108 4.3.1.5.1.1 Level 4 JPS0801 Prepare Litigation Case... 109 4.3.1.5.1.2 Level 4 JPS0802 Submit Private Case to Court... 112 4.3.1.5.2 Level 3 JP10 Public Civil Litigation... 113 4.3.1.5.2.1 Level 4 JPS1001 Record Receipt of Litigation... 113 4.3.1.5.2.2 Level 4 JPS1002 Determine Need for Amicable Settlement... 116 4.3.1.5.2.3 Level 4 JPS1003 Execute Mediation... 117 4.3.1.5.2.4 Level 4 JPS1004 Manage Mediation Result... 120 4.3.1.5.2.5 Level 4 JPS1005 Close Public Civil Litigation Case... 121 4.3.1.5.2.6 Level 4 JPS1006 Prepare Litigation Case... 123 Ltd Copyright 2013 Knotion Consulting (Pty) 6

Solution Business Architecture Definition for JRLOS Figures Figure 4-1: IECMS Business Services Model... 18 Figure 4-2: JP01 Report Incident... 20 Figure 4-3: JPS0101 Capture Incident / Complaint Diagram... 21 Figure 4-4: JPS0102 Determine CSI Need... 24 Figure 4-5: JPS0103 Carry Out CSI... 27 Figure 4-6: JPS0104 Determine Possibility of Transaction... 30 Figure 4-7: JPS0105 Close Reported Incident... 32 Figure 4-8: JP02 Investigate Crime... 34 Figure 4-9: JPS0201 Investigate and Prepare Case... 35 Figure 4-10: JP03 Prosecute Case... 39 Figure 4-11: JPS0301 Record Case... 40 Figure 4-12: JPS0302 Evaluate Case... 43 Figure 4-13: JPS0303 Determine Possibility of Amicable Settlement (Transaction)... 45 Figure 4-14: JPS0304 Prepare Formal Criminal Charges... 47 Figure 4-15: JPS0305 Close / Finalise Prosecution Case... 48 Figure 4-16: JP04 Manage Pre-Trial Detention... 52 Figure 4-17: JPS0401 Confirm Suspect s Detention Status... 53 Figure 4-18: JPS0402 Release Suspect... 54 Figure 4-19: JPS0403 Detain Suspect... 57 Figure 4-20: JP05 Adjudicate Case... 60 Figure 4-21: JPS0501 Screen document... 61 Figure 4-22: JPS0502 Determine Eligibility of Case... 63 Figure 4-23: JPS0503 Record Case... 66 Figure 4-24: JPS0504 Arrange Pre-Trial Meeting... 68 Figure 4-25: JPS0505 Schedule Court Hearing Date... 70 Figure 4-26: JPS0506 Allocate Judge to the Case... 72 Figure 4-27: JPS0507 Determine Court s Competency... 74 Figure 4-28: JPS0508 Judge Case... 75 Figure 4-29: JPS0509 Record Judge s Decision... 77 Figure 4-30: JPS0510 Administer Adjudicated Outcome... 79 Figure 4-31: JP06 Detain Inmate / Detainee... 81 Figure 4-32: JPS0601 Admit Offender / Detainee into Correctional Service... 82 Figure 4-33: JPS0602 Manage Detainee... 85 Ltd Copyright 2013 Knotion Consulting (Pty) 8

Solution Business Architecture Definition for JRLOS Figure 4-34: JPS0603 Detain, rehabilitate and Assess Inmate... 88 Figure 4-35: JPS0604 Evaluate Inmate for Release... 91 Figure 4-36: JPS0605 Determine Release Conditions... 92 Figure 4-37: JPS0606 Close Correctional Service Entry... 94 Figure 4-38: JP07 Rehabilitate Offender... 96 Figure 4-39: JPS0701 Admit Offender into Community Corrections... 97 Figure 4-40: JPS0702 Constrain, Rehabilitate and Assess Offender... 101 Figure 4-41: JPS0703 Evaluate Eligibility of Offender for Release... 104 Figure 4-42: JPS0704 Release Offender... 105 Figure 4-43: JPS0705 Close Community Corrections... 107 Figure 4-44: JP08 Private Litigation... 109 Figure 4-45: JPS0801 Prepare Litigation Case... 110 Figure 4-46: JPS0802 Submit Private Case to Court... 112 Figure 4-47: JP10 Public Civil Litigation... 113 Figure 4-48: JPS1001 Record Receipt of Litigation... 114 Figure 4-49: JPS1002 Determine Need for Amicable Settlement... 116 Figure 4-50: JPS1003 Execute Mediation... 118 Figure 4-51: JPS1004 Manage Mediation Result... 120 Figure 4-52: JPS1005 Close Public Civil Litigation Case... 121 Figure 4-53: JPS1006 Prepare Litigation Case... 123 Ltd Copyright 2013 Knotion Consulting (Pty) 9

Solution Business Architecture Definition for JRLOS 1 Acronyms and Glossary of Terms Table 1-1: Acronyms Acronym ADM ARB DRM EA GWEA ICT InfoRM IRM IT RDB TOGAF TRM Definition Architecture Development Method Architecture Review Board Data Reference Model Enterprise Architecture Government-Wide Enterprise Architecture Information and Communication Technology Information Reference Model Integration Reference Model Information Technology Rwanda Development Board The Open Group Architecture Framework Technology Reference Model Table 1-2: Glossary of Terms Term Application Architecture As-Is architecture Business Architecture Data Architecture Enterprise Architecture Information Technology Definition The architecture of the application (or software) that is needed to process the data and enable one or more functions or services of an organisation. Refers to the enterprise architecture developed to represent the current state of the business, across the business, application, data and technology domains. The architecture of the business strategy, organisation structure, functions /services, key business processes and information requirements, as well as the relationships between these concepts. The architecture of the data resource inherent to an information system. The process of realising business vision and strategy into the enterprise by developing and improving the key requirements, concerns, principles and models that describe the enterprise s current and future state and enables its evolution. A general term used to refer to one or more of the subject areas relating to the computer industry, such as Business Continuity, Business IT Interface, Business Process Modelling and Management, Communication, Compliance and Legislation, Computers, Content Management, Hardware, Ltd Copyright 2013 Knotion Consulting (Pty) 10

Term Technology Architecture To-Be Architecture Definition Information Management, Internet, Networking, Programming and Software, Security, Standards, Storage, Voice and Data Communications. The architecture of the foundation software, hardware and telecommunications capabilities that is required to enable processing and deployment of business, data, and application services, which includes application processing infrastructure services, naming and directory services, middleware, database management infrastructure, telecommunication network infrastructure, computer hardware, storage and peripherals, security infrastructure, system management infrastructure and interoperability standards. Refers to the enterprise architecture developed to represent the current state of the business, across the business, application, data and technology domains. Ltd Copyright 2013 Knotion Consulting (Pty) 11

2 Executive Summary This document provides a detail view of the business architecture of the solution architecture for the Integrated Case Management System (IECMS) for the Justice, Reconciliation, Law and Order Sector (JRLOS). The document will describe in detail the roles, services and business processes for each of the identified domains within JRLOS. Ltd Copyright 2013 Knotion Consulting (Pty) 12

3 Document Purpose The purpose of this document is to give an overview of a solution architecture for the Integrated Case Management System (IECMS) for the Justice, Reconciliation, Law and Order Sector (JRLOS). The document will describe the Conceptual Solution Architecture and then provides details for each of the Solution Architecture domains. Ltd Copyright 2013 Knotion Consulting (Pty) 13

4 Business Solution Architecture 4.1. Business Roles The following table represents business roles that are applicable to the Integrated Case Management System (IECMS) value chain. Business roles are associated with business actors (organisational units), which reside at specific geographical locations. In the case of IECMS the locations are national, regional, district and sector. Table 4-1 provides a catalogue of all IECMS related business roles. A number of additional business roles were identified during the Solution Architecture analysis. Those roles (JBR31 JBR38) were added to the list as identified during the Segment Architecture analysis. Table 4-1: Business Roles Business Role JBR01 Judicial Police Officer JBR02 Criminal Record Officer JBR03 Minister of Internal Security JBR04 Inspector General of Police (IGP) JBR05 Commissioner CID JBR06 Regional Judicial Police Officer (RJPO) JBR07 District Judicial Police Officer (DJPO) JBR08 Station Judicial Police Officer (SJPO) JBR09 District Criminal Record Officer JBR10 Regional Criminal Record Officer JBR11 Criminal Record Officer (CID) JBR12 Prosecutor Description Judicial Police Officer at National level who has the power conferred by law to deal with the following: Investigation of crimes, interview of witnesses, interrogation, arrest and detention of suspects Open criminal case file to be transmitted to the prosecution Judicial Police Officer at all levels in charge of the recording and archiving of all criminal data Responsible for the supervision of government policies and programs in matters of internal security The Inspector General of Police plan, organize, coordinate, lead and control all activities of the Rwanda National Police Responsible for RNP Criminal Investigation Department to plan, organize, coordinate, lead and control all the activities of the department Same as JBR01 at Regional level Same as JBR01 at District level Same as JBR01 at Police Station level Same as JBR02 at District level Same as JBR02 at Regional level Same as JBR02 at National level Responsible for the supervision of Police investigation and prosecution of criminal cases in a court Ltd Copyright 2013 Knotion Consulting (Pty) 14

JBR13 Judge Business Role JBR14 Registrar JBR15 Litigant JBR16 Chief Registrar JBR17 President of the Court JBR18 Prison Registrar JBR19 Prison Legal Officer JBR20 Prison Security Officer JBR21 Prison Guard JBR22 Prison Social Affairs Officer JBR23 Production Officer JBR32 District Community Correctional Coordinator JBR24 Community Correctional Camp Coordinator JBR25 Community Correctional Disciplinary Officer JBR26 Legal Practitioner JBR27 State Attorney JBR28 Civil Litigation Mediation Committee Members JBR29 Other Civil Litigation Party JBR30 Prosecution Assistant JBR31 Prison Director JBR32 Prison Medical Examiner JBR33 Prison Accountant Description Responsible for the adjudication of judicial cases in a court Responsible for the administration of judicial cases in a court A person who is a participant (plaintiff or defendant) in a judicial case Most senior registrar in a given court, responsible for the supervision of other registrars in the same court Most senior judge in a given court responsible for the supervision of all the staff of such a court Responsible for the maintenance of the inmates register Responsible for liaison with the prosecution service and courts on all legal matters related to inmates Responsible for all security matters of a prison Responsible for the safety of inmates in a prison Responsible for all social programs in a prison Responsible for all production programs (economic activities) in a prison Responsible for the management of offenders assigned to community service as an alternative to a prison sentence at a District level Responsible for the management of offenders assigned to community service as an alternative to a prison sentence in a given TIG Camp Responsible for the discipline of offenders assigned to community service as an alternative to a prison sentence A registered member of the Rwanda Bar Association with the power to represent a case party in court A representative of the government in a civil case in court Members of a mediation committee established in the context of a civil litigation involving the government A party opposing the government in a civil litigation case Responsible for providing administrative assistance to prosecutors in a criminal case Responsible for the overall supervision of a prison The Prison Medical Examiner is responsible for monitoring and maintaining the physical and mental health of the inmates. This role has been identified at Solution Architecture. Ltd Copyright 2013 Knotion Consulting (Pty) 15

Business Role JBR34 RCS Chief Accountant JBR35 Chief Prosecutor JBR36 Prosecutor Assistant JBR37 MOJ Central Secretary JBR38 Senior State Attorney Description The Prison Accountant manages the proceeds from Production and the distribution of 10% of the proceeds to the Prison community. This role has been identified at Solution Architecture. All proceeds from production work performed by offenders busy with rehabilitation, is centrally administrated by the RCS Chief Accountant. A senior Judicial officer appointed or elected to hear and decide matters relating to law. This role has been identified at Solution Architecture. A Prosecutor Assistant is an official assisting the Prosecutor in recording or keeping records of a case file. This role has been identified at Solution Architecture. The Central Secretary at the Ministry of Justice is tasked to receive all incoming documentation into the Ministry and distributing it according to the nature and address of the document. This role has been identified at Solution Architecture. (Previously the Assistant Attorney General) This official manages and supervises the State Attorney and reports into the Attorney General. JBR39 Relevant CID Authority This role has been identified at Solution Architecture. Any CID resource with a rank of Sergeant and higher. JBR40 Investigation Coordinator JBR41 Investigating Judicial Police Officer JBR42 Inspector JBR43 Administrative Police Officer JBR44 Community Correctional Medical Examiner JBR45 Rwanda Bar Association JBR46 Civil Litigation Secretary (CLS) JBR47 Principal State Attorney (PSA) This role has been identified at Solution Architecture. Any relevant CID Authority allocated to coordinate the CSI function going to a crime scene This role has been identified at Solution Architecture. A Judicial Police Officer with a rank of Sergeant or higher conducting an investigation This role has been identified at Solution Architecture. An Inspector is a designation within the RNP. The inspector determines if an incident may be redressed by means of a transaction or not. A police officer dealing with the administrative aspect of the RNP e.g. Dealing with the payment of the client. The Community Correctional Medical Examiner is responsible for monitoring and maintaining the physical and mental health of the inmates. It is compulsory for all legal practitioners, practicing in Rwanda, to belong to. This is a governing body. The Civil Litigation Secretary (CLS) deals with the physical cases and introduces a case to the scheduling system, The Principal State Attorney supervises and coordinates State Attorneys. The PSA reports into the Senior State Attorney. Ltd Copyright 2013 Knotion Consulting (Pty) 16

4.2. Business Services The IECMS business services model is intended to provide stakeholders with a view of the business services that exist within JRLOS, which are applicable to the IECMS. IECMS business services are a subset taken from the JRLOS portfolio of business services.1 The following key definitions apply: A business service represents an coherent package of functionality that offers value to the environment, independent of how this functionality is realised internally Internal business services are defined as those services offering supporting functionality within the JRLOS External business services are defined as those services offered to customers or beneficiaries external to the JRLOS Business capabilities and associated business services are broadly categorised as either: Core : related to the core functional mandate/operations of the JRLOS Management and Support : internally consumed capabilities and services required to permit or facilitate core capabilities and services Core capabilities and services are sub-categorised as: Specialised : related to the core functional mandate/operations of the institution and also unique and specialised in terms of the field of expertise related to the JRLOS Cross-cutting : integral to core operations, however, generally common across specialised core capabilities Ltd Copyright 2013 Knotion Consulting (Pty) 17

business IECMS Business Services Specialised Core Justice and Legal Services Policing Prosecution Legal Advisory Human Rights Protection Law and Policy Reform Traffic Policing Special Mission Crime Investigation Prosecution Witness and Victim Protection Criminal Record Management Civil Litigation Community Justice Mediation Disaster Management Emergency Management Crime Prevention Public Order and Safety Crime Intelligence Incident Recording Correctional Services Judiciary Prison Administration Inmate Rehabilitation Inmate Health Court Administration Judge/Registrar Assignment Case Adjudication Inmate Supervision Cross-Cutting Core Research & Development Records Management Community Involvement & Education Crime Statistics Law Research Judge/Registrar List Case Record Management Community Awareness and Education Community Policing Support Whistleblower Facilitation Asset Declaration List Performance Evaluation & Reporting Sector Development & Training Unity, Reconciliation and Human Rights Reporting Internal Security Reporting Prisoner Health Reporting Post Grad and Continuing Legal Education Students Administration Sector-wide Training Inter-Government Investigation Management & Support Serv ices Planning & Budgeting Procurement Administrative Management Logistics Administrative Management Planning and Budgeting Procurement Services Contract Management Services Stock Management Financial Management Human Resource Management ICT Management Ministerial Financial Risk Management Ministerial Financial Accounting Ministerial Capital Management Organisational Design HR Operations Talent Management ICT Infrastructure Provision ICT Application Support Central Secretariat Management Internal Audit Communication Records Management Ministerial Governance Framework Provision Ministerial Internal Audit Internal Communication External Communication Legend Specialise Core Capabilities Cross-Cutting Core Capabilities Management & Support Capabilities IECMS Business Service Figure 4-1: IECMS Business Services Model Ltd Copyright 2013 Knotion Consulting (Pty) 18

4.3. Business Processes business 0 Lev el 1 and 2 IECMS Functions and Processes IECMS Function and Processes Crime Investigation Criminal Prosecution and Defence Case Adjudication Detention and Rehabilitation Public Civil and Private Litigation JP01 Report Incident JP03 Prosecute Case JP05 Adjudicate Case JP06 Detain Inmate / Detainee JP08 Private Litigation JP02 Investigate Crime JP04 Manage Pre-Trial Detention JP07 Rehabilitate Offender JP10 Public Civil Litigation Please note: The process JP09 Manage Evidence, as documented during the Segment Architecture phase, was incorporated into the various processes dealing with evidence. In an effort to retain continuity the process number JP09 is not used in the Solution Architecture deliverable. The function Crime Investigation consists of two processes: Report Incident and Investigate Crime. This function is the responsibility of the Rwanda National Police (RNP). The function is being supervised by the National Public Prosecution Authority (NPPA). Copyright 2013 Knotion Consulting (Pty) Ltd 19

4.3.1.1.1 Level 3 JP01 Report Incident Any person may report an incident or a complaint to any officer within the Rwanda National Police. The incident / complaint is captured and immediate and appropriate action is taken following the report. business JP01 Report Incident Process Incident / Complaint JP01 Report Incident Rwanda National Police (RNP) JPE0103 CSI Team Preparec JPS0103 Carry Out CSI JPE0104 Crime Scene Secured and Evidence Collected JPE0106 No Possibility of transaction Agreement JPE0101 Incident / Complaint Reported JPS0101 Capture Incident / Complaint JPE0102 Incident / Complaint Received and Filed JPS0102 Determine CSI Need JPS0104 Determine Possibility of Transaction JPE0105 No CSI Needed JPE0107 Transaction Agreed JPS0105 Close Reported Incident JPE0108 Incident Closed Figure 4-2: JP01 Report Incident Copyright 2013 Knotion Consulting (Pty) Ltd 20

4.3.1.1.1.1 Level 4 JPS0101 Capture Incident / Complaint The incident / complaint reporting needs to be recorded on to the Integrated Electronic Case Management system (IECMS). In the instance of a telephonic reporting an audio recording of the call should be made if possible. business JPS0101 Capture Incident/Complaint Judicial Police Officer JBR01 Judicial Police Officer JPE0101 Incident / Complaint Reported JPS010101 Capture Incident / Complaint on to IECMS JPS010103 Determine if Incident is a Felony JPS010102 Record an Audio Recording of the Incident / Complaint JPE010101 Incident is a Petty Offence or Misdemeanour JPE010102 Incident is a Felony JPS010104 Inform Chief Prosecutor JPE0102 Incident / Complaint Received and Filed Figure 4-3: JPS0101 Capture Incident / Complaint Diagram Activity Responsible Description JPS010101 Capture Incident / Complaint JBR01 Judicial Police The details of the incident / complaint - as it is being reported on to IECMS Officer - is captured on to the system by the Rwanda National Police (RNP) official receiving the report - irrespective of rank or standing. JPS010102 Record any Audio Recording of JBR01 Judicial Police A real time audio recording of the incident / complaint the Incident / Complaint Officer reporting needs to be made. This can only be feasible should Copyright 2013 Knotion Consulting (Pty) Ltd 21

JPS010103 Inform Chief Prosecutor JBR01 Judicial Police Officer JPS010104 Determine if Incident is a JBR01 Judicial Police Felony Officer calls of such a nature are routed to a call centre - whether centralized or federated. This can be inclusive of any external audio visual data collected of the complaint that can be used as very important as evidence. The police is required to immediately notify the Chief Prosecutor in the event of an incident being identified as a felony. Three types of incidents exist: Misdemeanour, Offence or Felony. The Judicial Police Officer needs to determine the nature of the incident. Specific procedures need to take place dependent on the nature of the incident. Copyright 2013 Knotion Consulting (Pty) Ltd 22

4.3.1.1.1.2 Level 4 JPS0102 Determine CSI Need To enable the efficient processing of an incident it is important to determine if the reported incident presents a crime scene that, for a felony, requires immediate investigation. Copyright 2013 Knotion Consulting (Pty) Ltd 23

business JPS0102 Determine CSI Need Judicial Police Officer JBR01 Judicial Police Officer JPE0102 Incident / Complaint Received and Filed JPS010201 Determine Nature of Incident/Complaint JPS010202 Assign Case Number JPE0105 No CSI Needed JPE010203 CSI Required Relevant CID Authority JBR39 Relevant CID Authority JPS010203 Send Case to Investigator Co-ordinator Investigation Co-ordinator JBR40 Investigation Co-ordinator JPS010205 Determine and Compose Applicable Team to Respond JPS010204 Consult Incident Checklist AND JPS010206 Determine Equipment to be Used at the Scene AND JPE0103 CSI Team Preparec JPS010207 Arrange for Applicable Vehicle to Use JPS010208 Record Equipment Issued Figure 4-4: JPS0102 Determine CSI Need Copyright 2013 Knotion Consulting (Pty) Ltd 24

Activity Responsible Description JPS010201 Determine Nature of JBR01 Judicial Police Incident/Complaint Officer JPS010202 Assign Case Number JBR01 Judicial Police Officer JPS010203 Send Case to Investigator Coordinator JBR39 Relevant CID Authority JPS010204 Consult Incident Checklist JBR40 Investigation Coordinator The nature of the crime needs to be established. This would inform the nature of investigation that may take place (if at all). Incidents or complaints reported may include traffic violations which by it's nature would not necessarily lead to an investigation. The incident may also be of a more serious criminal nature like murder, assault, theft, etc. In the instance of a crime that would warrant further investigation a case number is assigned to the incident / complaint file. From this point forward the file would be termed as a "case". The relevant CID Authority would forward the case to the relevant Investigator coordinator. The nature of the crime would inform the allocation of the case. In accordance to the nature of the case a relevant checklist would be displayed on a device used by the Investigator coordinator. The checklist needs to be pre-populated with those items typically required for specific types of crime. As an example: a bomb thread requires specific type of equipment to manage like explosive resistant vehicles and gear, explosive experts, etc. Equally an investigation into a potential murder requires the services of a coroner and a fingerprint-kit. Copyright 2013 Knotion Consulting (Pty) Ltd 25

JPS010205 Determine and Compose JBR40 Investigation Applicable Team to Respond Coordinator JPS010206 Determine Equipment to be JBR40 Investigation Used at the Scene Coordinator JPS010207 Arrange for Applicable Vehicle JBR40 Investigation to Use Coordinator JPS010208 Record Equipment Issued JBR40 Investigation Coordinator The Investigation coordinator needs to assemble a team consisting of personnel that would be able to attend to the crime type that requires investigation. The nature of the crime would inform the selection of equipment that would be required to investigate it. A prepopulated possible equipment list would be displayed for each type of crime. The Investigation coordinator would be able to select the required items from the list. Any additional items may be added and would be considered for inclusion in the default list going forward. Singular crime types may require specialised vehicles. As an example a bomb thread may warrant the use of an explosive resistant vehicle equipped with explosive resistant blankets. A murder may require a vehicle suitable to transport corpses. As the Investigation coordinator selects or adds equipment / personnel from the checklist, a log of items are compiled. This may tie in with the stock control system and may inform possible further procurement of equipment. Copyright 2013 Knotion Consulting (Pty) Ltd 26

4.3.1.1.1.3 Level 4 JPS0103 Carry Out CSI The police, in responding to the incident / complaint reporting, would attend to the crime scene. The primary concern is to secure and document the environment. Evidence would be gathered and potential witnesses interviewed. Assistance from an expert would be sought if required. business JP0103 Carry Out CSI Investigating Judicial Police Officer JBR41 Investigating Judicial Police Officer JPS010304 Seal / Barricade crime Scene JPE010301 Experts Required JPS010309 Call Expert to Investigate / analyse if required JPS010310 Collect and Record Evidence JPE0103 CSI Team Preparec JPS010301 Go to the Crime Scene JPS010302 Create Crime Scene Record JPS010303 EvacuateAND JPS010305 Collect AND JPS010307 Update JPS010308 Determine Crime Scene Information Through Case Evidence Record if Experts are Required Discussions / Interviews JPS010311 Submit Evidence at CID Office JPS010312 Produce Crime Scene Report JPE0104 Crime Scene Secured and Evidence Collected JPS010306 Collect Evidence (e.g. Biometrics, Photographs, etc.) JPE010302 No Expert Required Figure 4-5: JPS0103 Carry Out CSI Activity Responsible Description JPS010301 Go to the Crime Scene JBR41 Investigating Judicial Police Officer JPS010302 Create Crime Scene Record JBR41 Investigating Judicial Police Officer The Investigating Judicial Police Officer, with the assembled team and equipment go to the scene of the crime. The crime scene record starts out with the case detail, as captured thus far (information captured at reporting, equipment log, team members, etc) and case number. Particulars about the crime scene needs to be updated to this file as the initial crime scene investigation progresses. Copyright 2013 Knotion Consulting (Pty) Ltd 27

JPS010303 Evacuate Crime Scene JBR41 Investigating Judicial Police Officer JPS010304 Seal / Barricade crime Scene JBR41 Investigating Judicial Police Officer JPS010305 Collect Information Through JBR41 Investigating Discussions / Interviews Judicial Police Officer JPS010306 Collect Evidence (e.g. JBR41 Investigating Biometrics, Photographs, etc.) Judicial Police Officer JPS010307 Update Case Evidence Record JBR41 Investigating Judicial Police Officer JPS010308 Determine if Experts are JBR41 Investigating Required Judicial Police Officer JPS010309 Call Expert to Investigate / JBR41 Investigating analyse if required Judicial Police Officer On arrival at the crime scene the crime scene needs to be evacuated to allow the team to make original impressions and to allow the team to start investigating the scene. The Investigating Judicial Police Officer and the investigating team needs to secure the crime scene. This needs to be done to ensure evidence remains intact and uncompromised. To this end the area would be barricaded. The investigation team needs to assemble possible persons of interest (witnesses, suspects, etc) and collect information by means of discussions (informal and incidental) or interviews. Biometric information (fingerprints, facial features, etc) needs to be collected. To this end specialised equipment may be required (e.g. fingerprint technician with fingerprint gathering equipment). Details about the crime scene (first impressions, locations and state) with information gathered orally and biometric information need to be captured on the crime scene record. The Investigating Judicial Police Officer needs to determine, based on information/evidence gathered, whether the services of a specialist would be required. In the instance that it is determined that the services of a specialist would be required, a relevant specialist - normally Copyright 2013 Knotion Consulting (Pty) Ltd 28

JPS010310 Collect and Record Evidence JBR41 Investigating Judicial Police Officer JPS010311 Submit Evidence at CID Office JBR41 Investigating Judicial Police Officer JPS010312 Produce Crime Scene Report JBR41 Investigating Judicial Police Officer associated by an agreement to RNP - would be called to the investigation. The specialist would collect and record evidence during his/her investigation. The investigation team may assist the specialist in collecting the evidence under the express supervision of the specialist. Every item of evidence needs to be submitted at the CID Office. The evidence needs to be duly tagged and managed in accordance to the nature of it. Specialist storage would be required for hazardous material. All of the information updated on to the crime scene record would be used to generate a crime scene report. Any items added to the report, post generation, need to be updated to the record as well. Copyright 2013 Knotion Consulting (Pty) Ltd 29

4.3.1.1.1.4 Level 4 JPS0104 Determine Possibility of Transaction Certain cases may qualify for a fine to be paid instead of going forward as a case to be investigated. A pre-determined set of conditions exist against which the case would be measured. business JPS0104 Determine Possibility of Transaction Inspector JBR42 Inspector JPE0104 Crime Scene Secured and Evidence Collected JPE0105 No CSI Needed JBS010401 Determine if Incident / Complaint can be Redressed by Means of Transaction JBE010401 Incident / Complaint can be Redressed by Levelling a Fine JPS010402 Agree on Fine to be Paid JPE0106 No Possibility of transaction Agreement JPE0107 Transaction Agreed Figure 4-6: JPS0104 Determine Possibility of Transaction Copyright 2013 Knotion Consulting (Pty) Ltd 30

Activity Responsible Description JBS010401 Determine if Incident / JBR42 Inspector An incident that may qualify for a "transaction" (monetary Complaint can be Redressed by Means of settlement or fine) would be an infringement that would not Transaction qualify for incarceration. Typical incidents would be traffic infringements, complaints of a domestic nature, etc.). JBS010402 Agree on Fine to be Paid JBR42 Inspector A fine, in relation to the severity of the infringement, is leveled at the offender. Once the fine has been settled, no criminal record remain. Copyright 2013 Knotion Consulting (Pty) Ltd 31

4.3.1.1.1.5 Level 4 JPS0105 Close Reported Incident In the instance of the incident being redressed by the payment of a fine, the case would be closed without prejudicing the payee. business JPS0105 Close Reported Incident Administrative Police Officer JBR43 Administrative Police Officer JPE010501 Payment Received JPS010502 Issue Proof of Payment JPS010503 Return Driver's Documents JPE0108 Incident Closed JPE0107 Transaction Agreed JPS010501 Deal with Fine Payment JPE010502 Payment not Received JPS010504 Escalate Fine Non-Payment JPE010503 Fine Non-Payment Escalated Figure 4-7: JPS0105 Close Reported Incident Activity Responsible Description JPS010501 Deal with Fine Payment JBR43 Administrative The Administrative Police Officer needs to manage the receipt Police Officer and management of the payment of a fine. JPS010502 Issue Proof of Payment JBR43 Administrative On receiving payment for a fine, the Administrative Police Police Officer Officer issues a physical receipt to the payee. The amount tendered needs to correspond to the amount fined. Copyright 2013 Knotion Consulting (Pty) Ltd 32

JPS010503 Return Driver's Documents JBR43 Administrative Police Officer JPS010504 Escalate Fine Non-Payment JBR43 Administrative Police Officer Once payment on a fine has been received in full, the Administrative Police Officer is required to hand the driver (in a traffic infringement) back the documents confiscated at the time of the infringement. Fines that were levelled has to be paid within a specific and stated date. Failure to do so would see the Administrative Police Officer escalating the fine. The escalation normally comprises of an additional fine being levelled on top of the original fine. Copyright 2013 Knotion Consulting (Pty) Ltd 33

4.3.1.1.2 Level 3 JP02 Investigate Crime Once reported, an incident needs to be investigated. An investigator is assigned and initiates the in-depth investigation of the alleged crime. business JP02 Inv estigate Crime Investigate Crime JP02 Investigate Crime Rwanda National Police (RNP) JPE0201 Further Investigation Required JPE0202 Further Investigation Required for Ongoing Case JPE0106 No Possibility of transaction Agreement JPS0201 Investigate and Prepare Case JPE0203 Further Evidence Collected JPE0204 Fully Investigated Case and Prepared Case File Figure 4-8: JP02 Investigate Crime Copyright 2013 Knotion Consulting (Pty) Ltd 34

4.3.1.1.2.1 Level 4 JPS0201 Investigate and Prepare Case An Investigating Officer would investigate the case. The officer would analyse the crime scene, gather physical and material evidence. Suspects would be interrogated and witnesses and victims would be interviewed. business JPS0201 Inv estigate and Prepare Case Investigating Judicial Police Officer JBR41 Investigating Judicial Police Officer JPE0106 No Possibility of transaction Agreement JPE020101 Additional Information Requested JPE0202 Further Investigation Required for Ongoing Case JPS020101 Confirm if Crime Scene Exists JPE020102 Physical Crime Scene to Attend to JPE020103 No Physical Crime Scene to Attend to JPS020102 Visit Scene of the Crime JPS020103 Analyse Crime Scene JPS020104 Gather AND Physical, Material Evidence JPS020105 Identify Suspects JPS020107 Identify Witnesses JPS020109 Identify Victims JPS020106 Interrogate Suspects JPS020108 Interview Witnesses JPS020110 Interview Victims AND JPS020111 Determine if Expert Assistance is Required JPE020104 Expert Assistance Required JPE020105 No Expert Assistance Required JPS020112 Request Expert Assistance JPS020113 Consult with Expert JPS020114 Determine if Case is Fully Prepared JPE0203 Further Evidence Collected JPE020106 Case Unassailable JPS020115 Determine if Suspect Should be Arrested JPE0201 Further Investigation Required JPS020116 Arrest Suspect JPS020117 Complete Case File for Prosecution JPE0204 Fully Investigated Case and Prepared Case File Figure 4-9: JPS0201 Investigate and Prepare Case Activity Responsible Description JPS020101 Confirm if Crime Scene Exists JBR41 Investigating Judicial Police Officer JPS020102 Visit Scene of the Crime JBR41 Investigating Judicial Police Officer The Investigating Officer confirms, from the case file, if a physical crime scene exists which may require investigation. The investigating Officer visits the crime scene as soon as possible. The scene should remain sealed off until such a time that the investigating Officer determines that the analysis of the crime scene has been completed. Copyright 2013 Knotion Consulting (Pty) Ltd 35

JPS020103 Analyse Crime Scene JBR41 Investigating Judicial Police Officer JPS020104 Gather Physical, Material JBR41 Investigating Evidence Judicial Police Officer JPS020105 Identify Suspects JBR41 Investigating Judicial Police Officer JPS020106 Interrogate Suspects JBR41 Investigating Judicial Police Officer JPS020107 Identify Witnesses JBR41 Investigating Judicial Police Officer JPS020108 Interview Witnesses JBR41 Investigating Judicial Police Officer JPS020109 Identify Victims JBR41 Investigating Judicial Police Officer JPS020110 Interview Victims JBR41 Investigating Judicial Police Officer The crime scene is analysed by the Investigating Officer and possibly team in more detail than the initial police visit to the crime scene. The investigating Officer gathers any material evidence that have not been gathered during the initial investigation. The Investigating Officer needs to identify suspects (should suspects not have been identified before) by using all the evidence and witness / victim testimonials. The identified suspects are interrogated by the Investigating Officer. The interrogation normally takes place in a controlled environment such as the interrogation rooms at a police station. The investigating officer identifies potential witnesses during the course of the investigation. The identified witnesses are interviewed by the Investigating Officer. Juvenile witnesses need to be dealt with in consultation with the appropriate experts. The investigating officer identifies any victims during the course of the investigation. The Investigating Officer needs to interview victims. Sensitivity needs to be applied depending on the nature of the crime (e.g. a female officer may be used to interview a female rape Copyright 2013 Knotion Consulting (Pty) Ltd 36

JPS020111 Determine if Expert Assistance JBR41 Investigating is Required Judicial Police Officer JPS020112 Request Expert Assistance JBR41 Investigating Judicial Police Officer JPS020113 Consult with Expert JBR41 Investigating Judicial Police Officer JPS020114 Determine if Case is Fully JBR41 Investigating Prepared Judicial Police Officer JPS020115 Determine if Suspect Should be JBR41 Investigating Arrested Judicial Police Officer victim.). Juvenile victims need to be interviewed with due sensitivity in consultation with subject matter experts. During the investigation the Investigating Officer may identify aspects of the investigation that would need to be investigated / analysed by an expert. Examples of such aspects may be the analysis and identification of DNA, psychological profiling, etc. The request for expert assistance would be channelled through the correct procurement route used by RNP. Experts registered as service provider to the police would be requested to provide the service. Should an appropriate expert not be available, an expert would be sought to provide the service. The Investigating team would consult with the expert contracted in. The Investigating Officer determines if an unassailable case has been compiled. In the instance that the case can be seen as not being satisfactorily concluded, further evidence and investigation may be required. In the instance of a suspect having been identified, the Investigating Officer needs to determine whether the suspect is a danger to the society, likely to influence witnesses/victims or is a flight risk. Should any of the criteria be met it may be prudent to take the suspect into custody. Copyright 2013 Knotion Consulting (Pty) Ltd 37

JPS020116 Arrest Suspect JBR41 Investigating Judicial Police Officer JPS020117 Complete Case File for JBR41 Investigating Prosecution Judicial Police Officer The investigating Officer would obtain a warrant of arrest and place the suspect(s) in custody. The Investigating Officer compiles a comprehensive and complete case file required for the NPPA to prosecute the case. The function Criminal Prosecution and Defence consist of two processes Prosecute Case and Manage Pre-trial Detention. The National Public Prosecution Authority (NPPA) is responsible of performing these processes. 4.3.1.2.1 Level 3 JP03 Prosecute Case The aim of the National Public Prosecuting Authority (NPPA) is to investigate cases submitted for their attention. From the investigation the Prosecutor would be able to determine if an unassailable argument against a defendant can be compiled to a sought a potentially successful conviction from the court. Copyright 2013 Knotion Consulting (Pty) Ltd 38

business JP03 Prosecute Case Prosecute Case JPE0313 Full Prosecution Case JP03 Prosecute Case JPE0203 Further Evidence Collected JPE0204 Fully Investigated Case and Prepared Case File National Public Prosecution Authority (NPPA) JPE0301 Case Requires Further Prosecution JPE0302 No Physical Evidence JPE0303 Case JPS0301 Record Case File received (Physically and JPS0302 Evaluate Case Electronically) JPE0304 Existing Case JPE020101 Additional Information Requested JPE0306 Case not Prosecutable JPE0307 Case to be Prosecuted JPE0308 Further Investigation Required JPS0303 Determine Possibility of an Amicable Settlement (Transaction) JPE0309 Amicable Settlement Reached JPE0310 Amicable Settlement not Reached/Possible JPS0304 Prepare Formal Criminal Charges JPE0311 Unassailable Prosecution Case JPE0312 Further Investigation Required JPS0305 Close / Finalise Prosecution Case JPE0314 Prosecution Case Closed JPE0315 Case Requires Further Prosecution JPE0316 Case Provisionally Closed JPE0317 Case Provisionally Closed - Requires Further Prosecution JPS0318 Case Satisfacorily Settled JPS0319 Case Requires Further Prosecution Figure 4-10: JP03 Prosecute Case Copyright 2013 Knotion Consulting (Pty) Ltd 39

4.3.1.2.1.1 Level 4 JPS0301 Record Case The Prosecutor Assistant would accept the case file. The case file needs to be checked for completeness. An incomplete case file would be returned to be completed. A complete case file would be scanned to the Electronic Case Management System (ECMS). The NPPA utilises a specific reference number framework and within this framework a reference number would be allocated and documented to the case. business JPS0301 Record Case Prosecuter Assistance JBR36 Prosecutor Assistant JPE0203 Further Evidence Collected JPS030108 Scan Further Information to IECMS JPS030109 Determine if Evidence Accompanies the Information JPE0302 No Physical Evidence JPE030103 Physical Evidence JPS030110 Receive and Record Physical Evidence JPE030104 Unmanageable Physical Evidence JPS030111 Issue Statement and return Item(s) to RNP for Safekeeping JPS030113 Determine if New Case JPE0304 Existing Case JPE030101 Physical Police Dossier Checked for Completeness JPS030104 Scan Dossier to IECMS JPE030105 Manageable Physical Evidence JPS030112 Record and Place in NPPA Safekeeping JPE030106 New Case Received JPE0204 Fully Investigated Case and Prepared Case File JPS030101 Receive Access to Electronic Version of Dossier JPS030103 Check Dossier for Completeness JPE030102 Electronic Police Dossier Checked AND JPS030105 Assign NPPA Number to Dossier JPS030106 Print and Paste 2D Barcode on Dossier JPS030107 Record NPPA Number on IECMS AND JPS030102 Receive Physical Police Case JPE020101 Additional Information Requested Chief Prosecuter JBR35 Chief Prosecutor JPE0317 Case Provisionally Closed - Requires Further Prosecution JPS030114 Assign Case for Prosecution Electronically JPS030115 Record Case Assignment JPE0303 Case File received (Physically and Electronically) Figure 4-11: JPS0301 Record Case Activity Responsible Description JPS030101 Receive Access to Electronic Version of Dossier JBR36 Prosecutor Assistant The Prosecutor Assistant receives an electronic version of the case file as prepared for prosecution by the Investigating Officer at RNP. JPS030102 Receive Physical Police Case JBR36 Prosecutor Assistant The NPPA receives a physical case file irrespective of the electronic version of the case file. Copyright 2013 Knotion Consulting (Pty) Ltd 40

JPS030103 Check Dossier for Completeness JBR36 Prosecutor Assistant The Prosecutor Assistant checks the case file to ensure that the file complies to the functional requirements of taking on a case for prosecution. JPS030104 Scan Dossier to IECMS JBR36 Prosecutor Assistant The checked case file (in the absence of an electronic version) is scanned on to the ECMS. JPS030105 Assign NPPA Number to Dossier JBR36 Prosecutor Assistant An unique NPPA reference number is assigned to the case file. This reference number is assigned over and above the original case number assigned by the RNP. JPS030106 Print and Paste 2D Barcode on JBR36 Prosecutor Assistant A barcode is generated by the system and printed out on an Dossier appropriate label. The code consists of the NPPA case number in addition to specific identifying and descriptive information. JPS030107 Record NPPA Number on IECMS JBR36 Prosecutor Assistant The NPPA case number, allocated to the case, is captured to the ECMS system. JPS030108 Scan Further Information to JBR36 Prosecutor Assistant Any information that is received post the original case file IECMS submission needs to be scanned and appended to the existing electronic file. JPS030109 Determine if Evidence JBR36 Prosecutor Assistant The Prosecutor Assistant determines, from the case file Accompanies the Information received, if any evidence may be accompanying the file. JPS030110 Receive and Record Physical JBR36 Prosecutor Assistant The Prosecutor Assistant records the physical evidence to the Evidence ECM system. Copyright 2013 Knotion Consulting (Pty) Ltd 41

JPS030111 Issue Statement and return JBR36 Prosecutor Assistant The Prosecutor Assistant issues a statement - that is appended Item(s) to RNP for Safekeeping to the case file - returns the unmanageable items for safekeeping by the RNP. JPS030112 Record and Place in NPPA JBR36 Prosecutor Assistant The manageable evidence metadata is captured to ECMS. Safekeeping Manageable evidence is placed at NPPA for safekeeping. JPS030113 Determine if New Case JBR36 Prosecutor Assistant The Prosecutor Assistant needs to confirm if the information received needs to be applied to an active case or whether it pertains to a new case. JPS030114 Assign Case for Prosecution JBR35 Chief Prosecutor The prosecution case is automatically assigned to an available Electronically - and appropriate - Prosecutor. JPS030115 Record Case Assignment JBR35 Chief Prosecutor The case assignment and the particulars of the assignee recorded on to the system. 4.3.1.2.1.2 Level 4 JPS0302 Evaluate Case The Prosecutor needs to evaluate the case to determine if sufficient information is available. Additional information would be requested should any be required. The Prosecutor needs to determine if any witnesses / victims may need protection and if the suspect(s) may need to be detained. Copyright 2013 Knotion Consulting (Pty) Ltd 42

business JPS0302 Evaluate Case Prosecutor JBR12 Prosecutor JPE030203 Suspect not to be Detained JPE030205 Suspect Detained by the Police JPE0301 Case Requires Further Prosecution JPE0302 No Physical Evidence JPE0303 Case File received (Physically and Electronically) JPS030201 Determine Information Completeness JPE030202 Information Complete JPE030201 Information Incomplete JPS030203 Interview Suspect if Required JPS030202 Request Additional Information JPS030204 Determine AND if Suspect is to be Detained JPE0308 Further Investigation Required JPE030204 Suspect to be Detained JPE030206 Police Notified to Release Suspect AND JPS030205 Evaluate Need for Victim / Witness Protection JPE030207 Victim / Witness Protection Required JPE030208 No Victim / Witness Protection Require JPS030206 Implement Protection Measures JPS030207 Carry Out Interviews with Persons of Interest JPE0306 Case not Prosecutable JPE030209 Case to be Prosecuted JPE030210 Further Investigation Required JPE0304 Existing Case Figure 4-12: JPS0302 Evaluate Case Activity Responsible Description JPS030201 Determine Information Completeness JBR12 Prosecutor The Prosecutor determines if the information is complete and usable. JPS030202 Request Additional Information JBR12 Prosecutor In determining the completion of the case file, the Prosecutor may find that some information may be insufficient / absent. It is within the Prosecutor's right to request additional information from the police. JPS030203 Interview Suspect if Required JBR12 Prosecutor The Prosecutor may require to have an additional interview with the suspect. This would serve to clarify facts or to establish additional facts. Copyright 2013 Knotion Consulting (Pty) Ltd 43

JPS030204 Determine if Suspect is to be JBR12 Prosecutor The Prosecutor determines if the suspect should be detained or Detained not. To this end the Prosecutor may interview the suspect or make enquiries regarding the suspect. The primary reason for detaining a suspect would be in the instance of the suspect being a flight risk. Additional reasons may be the ability to influence witnesses or being a danger to society. JPS030205 Evaluate Need for Victim / JBR12 Prosecutor Circumstances may exist that may put the witness(es) or Witness Protection victim(s) at risk. A risk of the witnesses and victims being intimidated may also exist. JPS030206 Implement Protection Measures JBR12 Prosecutor The Prosecutor would implement measures to provide security and safety to witnesses and victims. Some measures may include protective custody, physical police protection or accommodating the victims / witnesses in a location removed from the risk / influence. Typically, the witness or victim would be relocated to a safe house, protection would be requested from RNP and feedback would be provided to stakeholders. JPS030207 Carry Out Interviews with JBR12 Prosecutor The Prosecutor may require to interview persons that may Persons of Interest provide information regarding the case. Copyright 2013 Knotion Consulting (Pty) Ltd 44

4.3.1.2.1.3 Level 4 JPS0303 Determine Possibility of Amicable Settlement (Transaction) The Prosecutor needs to determine if any amicable settlement may be possible. This would be put to the opposing party and, if accepted, arrangements would be made for the fine to be paid. A receipt would be issued on receiving payment of the fine and the case file would be scanned. business JPS0303 Determine Possibility of Amicable Settlement (Transaction) Prosecutor JBR12 Prosecutor JPE030209 Case to be Prosecuted JPS030301 Determine if Case Warrants an Amicable Settlement Option JPS030302 Determine Extent of Fine (Amicable Settlement) JPE030301 Amicable Settlement Accepted JPS030303 Arrange Payment of the Fine JPE0310 Amicable Settlement not Reached/Possible JPS030304 Issue Payment of Fine Receipt/Report of Settlement JPS030305 Document Nature of Amicable Settlement JPS030306 Scan and Add Settlement Document to IECMS JPE0309 Amicable Settlement Reached Figure 4-13: JPS0303 Determine Possibility of Amicable Settlement (Transaction) Activity Responsible Description JPS030301 Determine if Case Warrants an Amicable Settlement Option JBR12 Prosecutor In an effort to prevent courts to be inundated by cases that may be addressed by punitive non-incarcerating measures, an option may be explored to pursuit a route of amicable settlement (fine). This option is only available to those transgressions that would not attract a prison sentence in excess of 1 year and can not be classified as a criminal case (Murder, Rape, etc). Copyright 2013 Knotion Consulting (Pty) Ltd 45

JPS030302 Determine Extent of Fine JBR12 Prosecutor In the instance that it is determined that a fine may serve to (Amicable Settlement) redress the wrong-doing, a monetary value needs to be determined. A guide exists to guide the Prosecutor in determining the extent of the Fine. JPS030303 Arrange Payment of the Fine JBR12 Prosecutor The office of the Prosecutor would manage the logistics of collecting the fine to redress the transgression from the transgressor. JPS030304 Issue Payment of Fine JBR12 Prosecutor The Prosecutor issues a receipt to the payee on receiving the Receipt/Report of Settlement value of the fine. JPS030305 Document Nature of Amicable JBR12 Prosecutor The nature of the amicable settlement needs to be documented Settlement as a matter of public record. JPS030306 Scan and Add Settlement JBR12 Prosecutor The physical settlement documentation and the proof of Document to IECMS payments need to be scanned into an electronic document version. Copyright 2013 Knotion Consulting (Pty) Ltd 46

4.3.1.2.1.4 Level 4 JPS0304 Prepare Formal Criminal Charges The compilation of the criminal case would culminate in formal criminal charges being formulated. The Prosecutor, however, determines whether a suspect can be charged beyond any reasonable doubt. business JPS0304 Prepare Formal Criminal Charges Prosecutor JBR12 Prosecutor JPE0310 Amicable Settlement not Reached/Possible JPS030401 Prepare Final Prosecution Report and Indictment JPS030402 Determine Completeness of Indictment JPE0311 Unassailable Prosecution Case JPE0308 Further Investigation Required Figure 4-14: JPS0304 Prepare Formal Criminal Charges Activity Responsible Description JPS030401 Determine Completeness of Indictment JBR12 Prosecutor Confirm that the indictment complies to Article 18 of the court procedure act with specific reference to the nature and requirements by the court of an indictment. JPS030402 Prepare Final Prosecution JBR12 Prosecutor The Prosecutor prepares the final indictment and accompanying Report and Indictment report. To this end the Prosecutor would need to consult the Copyright 2013 Knotion Consulting (Pty) Ltd 47

results of interviews, descriptions of evidence and witness / victim testimonies. 4.3.1.2.1.5 Level 4 JPS0305 Close / Finalise Prosecution Case On finalising a case - whether found not to be prosecutable or having compiled a prosecutable case, the Chief Prosecutor would evaluate the case to determine if he / she concurs with the finding and is satisfied with the execution of the file. business JPS0305 Close / Finalise Prosecution Case Prosecutor JBR12 Prosecutor JPE0306 Case not Prosecutable JPS030501 Issue Provisional Closing Note JPE0309 Amicable Settlement Reached JPS030505 Issue Closing Note JPE0311 Unassailable Prosecution Case Chief Prosecutor JBR35 Chief Prosecutor JPS030502 Confirm JPE0320 Case Provisionally Closed - Requires Further Prosecution JPS030506 Evaluate JPE0318 Case Satisfacorily Settled JPS030507 Evaluate Unassailability of Case JPE030502 Case Satisfactorily Completed Provisionally Closed Settled Case Prosecuting Case JPE030501 Provisional JPE0319 Case Requires Closure of Case Further Justified Prosecution Prosecutor Assistant JBR36 Prosecutor Assistant JPS030503 Scan Dossier of Provisionally Closed Case JPS030504 Archive Dossier of Provisionally Closed Case JPE0316 Case Provisionally Closed JPE030503 Settlement Case JPS030510 Scan and Add Settlement Document to IECMS JPS030511 Archive Settlement Case Dossier JPE0314 Prosecution Case Closed JPS030508 Number JPS030509 Record JPS030514 Send Each Page Entry Page Numbers on Physical and Electronic Sequentially ECMS Prosecution Dossier to JPE0307 Case to be Prosecuted JPS030512 Scan Master Prosecution Dossier JPS030513 Archive Physical Prosecution Dossier JPE030504 AND Prosecution Case Closed Court AND JPS030515 Send JPE0313 Full Prosecution Case Electronic Copy of Prosecution Argument to Defendant or representative Figure 4-15: JPS0305 Close / Finalise Prosecution Case Copyright 2013 Knotion Consulting (Pty) Ltd 48

Activity Responsible Description JPS030501 Issue Provisional Closing Note JBR12 Prosecutor The Prosecutor issues a provisional closing note when the case was found to be not prosecutable. The provisional closing note needs to be reviewed by the Chief Prosecutor whom would confirm if the case is conclusively non-prosecutable and that the investigation has complied to all reasonable requirements. JPS030502 Confirm Provisionally Closed JBR35 Chief Prosecutor The Chief Prosecutor reviews the provisionally closed cases to Prosecuting Case ensure that all avenues of approach were followed and that the case can be seen as conclusively non-prosecutable. Nonprosecutable cases would be closed. It could also be determined that the provisionally closed case may allow alternative approaches and would subsequently be returned to the Prosecutor for additional investigation / prosecution. JPS030503 Scan Dossier of Provisionally JBR30 Prosecutor Assistant The physical version of the provisionally closed case file is Closed Case scanned to provide an electronic version of the file. JPS030504 Archive Dossier of Provisionally JBR30 Prosecutor Assistant The provisionally closed case file (physical and electronic) Closed Case would be required to be archived. JPS030505 Issue Closing Note JBR12 Prosecutor In the instance that an amicable settlement was arrived at, the Prosecutor would issue a closing note signifying that the case may be closed, subject to Chief Prosecutor approval. JPS030506 Evaluate Settled Case JBR35 Chief Prosecutor The Chief Prosecutor would review the settled case to ensure compliance to ethical and good practices. It can be found that Copyright 2013 Knotion Consulting (Pty) Ltd 49

the settled case was concluded unsatisfactorily and that further prosecution may be required. JPS030507 Evaluate Unassailability of Case JBR35 Chief Prosecutor The Chief Prosecutor would evaluate all prima Facie (cases ready for adjudication) to ensure compliance to ethical and good legislative practices. The Chief Prosecutor may determine that a case may require additional investigation. JPS030508 Number Each Page Entry JBR30 Prosecutor Assistant Each physical page in the case file is numbered, sequentially Sequentially from the cover letter and not in according to any chapters or sorting. JPS030509 Record Page Numbers on ECMS JBR30 Prosecutor Assistant The numbering of each page needs to be captured on to the system. JPS030510 Scan and Add Settlement JBR30 Prosecutor Assistant The settlement must at all times be documented. The Document to IECMS documented settlement is scanned to the ECMS. JPS030511 Archive Settlement Case JBR30 Prosecutor Assistant The settlement file is archived. Dossier JPS030512 Scan Master Prosecution JBR30 Prosecutor Assistant The Prosecutor Assistant scans the physical Prosecution Dossier Dossier to create an electronic version of the hardcopy file. JPS030513 Archive Physical Prosecution JBR30 Prosecutor Assistant The physical prosecution file is archived. Dossier JPS030514 Send Physical and Electronic JBR30 Prosecutor Assistant The original prosecution file has to be submitted at the court. Prosecution Dossier to Court Copyright 2013 Knotion Consulting (Pty) Ltd 50

JPS030515 Send Electronic Copy of Prosecution Argument to Defendant or representative JBR30 Prosecutor Assistant In accordance to Article 18 of the court procedure act the Prosecutor's argument needs to be shared with the defendant's legal counsel. The time of sharing would be determined by the level of complexity. 4.3.1.2.2 Level 3 JP04 Manage Pre-trial Detention The National Public Prosecuting Authority is responsible to ensure that the human rights of detainees are adhered to. A suspect may be detained for a total of 5 days in a police holding cell - by the police. The NPPA may detain a suspect for an additional 5 days - in a police holding cell. Any additional detention must be approved by a judgement. This would allow a total of 30 days detention but the suspect must be transferred from the police holding cell to a Rwanda Correctional Services facility. Subsequent detention may extend beyond 30 days although it has to be sanctioned by a judgement by a judge. Detention may in total not exceed 1 year without the detainee being charged and having a trial. Copyright 2013 Knotion Consulting (Pty) Ltd 51

business JP04 Manage Pre-Trial Detention National Public Prosecuting Authority (NPPA) JP04 Manage Pre-Trial Detention JPE030203 Suspect not to be Detained JPE030204 Suspect to be Detained National Public Prosecution Authority (NPPA) JPS0401 Confirm Suspect's Detention Status JPE0401 Suspect is in Detention - Needs to be Released JPE0402 Suspect in Detention - Needs to be Detained JPE0403 Suspect Not in Detention - Needs to be Detained JPS0402 Release Suspect JPS0403 Detain Suspect JPE0404 Police Notified to Release Suspect JPE0405 Police Notified to Release Suspect JPE0406 Suspect Detained by Police JPE0407 Suspect Detained by RCS Figure 4-16: JP04 Manage Pre-Trial Detention Copyright 2013 Knotion Consulting (Pty) Ltd 52

4.3.1.2.2.1 Level 4 JPS0401 Confirm Suspect's Detention Status It is of crucial importance for the Prosecutor to determine if the suspect(s) are in detention. This is to protect the detainee s human rights. business JPS0401 Confirm Suspect's Detention Status Prosecutor JBR12 Prosecutor JPE030203 Suspect not to be Detained JPE030204 Suspect to be Detained JPS040101 Confirm if Suspect is in Detention JPE0401 Suspect is in Detention - Needs to be Released JPE0402 Suspect in Detention - Needs to be Detained JPE0403 Suspect Not in Detention - Needs to be Detained Figure 4-17: JPS0401 Confirm Suspect s Detention Status Activity Responsible Description JPS040101 Confirm if Suspect is in Detention JBR12 Prosecutor It is the Prosecutor's duty to confirm whether a suspect may be in detention when it was decided that detention would not be required. Copyright 2013 Knotion Consulting (Pty) Ltd 53

4.3.1.2.2.2 Level 4 JPS0402 Release Suspect If a suspect is in detention and needs to be released, the Prosecutor would submit an urgent request to the police to release the suspect. business JPS0402 Release Suspect Prosecutor JBR12 Prosecutor JPE0401 Suspect is in Detention - Needs to be Released JPS040201 Compile a Request for the Police to release Detained Suspect JPS040202 Scan Detainee Release Request JPS040203 Add Detainee Release Request to Dossier JPS040204 Send Original Request to Police JPE0404 Police Notified to Release Suspect Figure 4-18: JPS0402 Release Suspect Activity Responsible Description JPS040201 Compile a Request for the Police to release Detained Suspect JBR12 Prosecutor The Prosecutor compiles a formal request, addressed to the police, to release the suspect in detention. JPS040202 Scan Detainee Release Request JBR12 Prosecutor The physical detainee release request has to be converted into an electronic version for inclusion to the electronic version of the prosecution case file. JPS040203 Add Detainee Release Request to Dossier JBR12 Prosecutor The detainee release request is appended to the prosecution case file. It is added to both the physical as well as the electronic version of the case file. Copyright 2013 Knotion Consulting (Pty) Ltd 54

JPS040204 Send Original Request to Police JBR12 Prosecutor The formal detainee release request is forwarded to the police. The police is required to release the suspect on receiving the request (order). Copyright 2013 Knotion Consulting (Pty) Ltd 55

4.3.1.2.2.3 Level 4 JPS0403 Detain Suspect The Prosecutor determines that the suspect should be in detention. If the suspect is not in detention, a detention warrant would be forwarded to the police. A suspect may only remain in detention for a total of 10 days without trial. Should the Prosecutor require a longer detention period, the request would need to be heard by a judge. A judge may authorise a maximum of 30 days detention. Copyright 2013 Knotion Consulting (Pty) Ltd 56

business JPS0403 Detain Suspect Prosecutor JBR12 Prosecutor JPE0402 Suspect in Detention - Needs to be Detained JPS040301 Compile Request for Detention (30 Days) JPS040302 Submit Detention Request to Court JPE0403 Suspect Not in Detention - Needs to be Detained JPS040307 Provide Police with Detention Warrant (Physically) Court Registrar JBR14 Registrar JPS040303 Allocate Detention Request to Judge Judge JBR13 Judge JPS040304 Adjudicate Request to Detain Suspect for 30 Days JPE040301 Pre-trial Detention Rejection JPE040302 Request for Pre-trial Detention Granted JPS040305 Provide Release Judgement to the Police JPS040306 Provide Detention Judgement JPE0405 Police Notified to Release Suspect JPE040303 Detention Judgement Provided Judicial Police Officer JBR01 Judicial Police Officer JPS040308 Detain Suspect JPS040309 Transfer Suspect to Correctional Services JPS040310 Notify Prosecutor of Suspect's Detention JPE0406 Suspect Detained by Police JPE0407 Suspect Detained by RCS Figure 4-19: JPS0403 Detain Suspect Copyright 2013 Knotion Consulting (Pty) Ltd 57

Activity Responsible Description JPS040301 Compile Request for Detention JBR12 Prosecutor The Prosecutor may request a suspect to be detained for a (30 Days) maximum of 10 ((2 x 5) days. The suspect's detention needs to be renewed after 5 days of the original detention. Should it be required that the suspect needs to be detained for a period exceeding 10 days, a judgement needs to be sought. JPS040302 Submit Detention Request to JBR12 Prosecutor The Prosecutor would submit a formal request to extend the Court suspect s detention to the court. JPS040303 Allocate Detention Request to JBR14 Registrar The Registrar (Court Registrar) would allocate a judge to hear Judge the submission. A judge would be allocated in accordance with availability. JPS0404 Adjudicate Request to Detain JBR13 Judge The judge would evaluate the merits of the detention request Suspect for 30 Days submission. In the adjudication the judge needs to evaluate the case by a number of criteria including the nature of the crime, the potential flight risk of the suspect and the possible influence / intimidation of witnesses / victims. JPS0405 Provide Release Judgement to the JBR13 Judge In the instance of the judge rejecting the detention request, a Police release judgement (formal document) is handed to the police for immediate action. JPS0406 Provide Detention Judgement JBR13 Judge Should the judge grant the request for an extension to the suspect's detention, a detention judgement would be provided allowing the suspect to be detained for a maximum of 30 days. Copyright 2013 Knotion Consulting (Pty) Ltd 58

JPS040307 Transfer Suspect to JBR01 Judicial Police Correctional Services Officer JPS040308 Provide Police with Detention JBR13 Prosecutor Warrant (Physically) JPS040309 Detain Suspect JBR01 Judicial Police Officer JPS040310 Notify Prosecutor of Suspect's JBR01 Judicial Police Detention Officer On receiving the judgement the police needs to transfer the suspect from police detention to the Rwanda Correctional Service (RCS) for detention in a formal incarceration center. When a judge issues a judgement for a suspect to be detained, the suspect needs to be transferred from police holding cell (if suspect is already in detention) and incarcerated at a Correctional Service facility. The Prosecutor issues a physical warrant to detain the suspect. The police would detain the suspect in accordance to the prosecutor's request (5 days) or judgement (transfer to prison, maximum period of 30 days). The police needs to notify that the suspect is in detention to ensure that the prosecutor acknowledges the detention (pertains to detention period and suspect's availability). Copyright 2013 Knotion Consulting (Pty) Ltd 59

The Adjudicate Case process is the responsibility of the Case Adjudication (Judiciary) institution. 4.3.1.3.1 Level 3 JP05 Adjudicate Case The adjudicate case process describes the manner in which a case (irrespective of nature) is procedurally managed through the judiciary business JP05 Adjudicate Case Adjudicate Case JP05 Adjudicate Case JPE0313 Full Prosecution Case JPE0501 Appeal Received (Supreme Court) JPE0502 Urgent Case JPE0503 Case Document Submitted to Court JPE0504 Litigation Case Prepared Judiciary JPS0501 Screen Document JPE0505 Criminal Case JPE0506 Case Accepted JPE0507 Case Rejected JPS0502 Determine Eligibility of Case JPE0508 Copy of Case Received (Appeal Case from Lower Court) JPE0509 Case Eligible JPE0510 Case not Eligible After Appeal JPE0511 Case Rejection Accepted JPS0503 Record Case JPE0512 Criminal Case Recorded JPE0513 Civil Case Recorded JPS0504 Arrange Pre-Trial Meeting JPE0514 No Agreement Reached JPE0515 Agreement Implemented JPS0505 Schedule Court Hearing Date JPE0516 Court Hearing Date Scheduled JPS0506 Allocate Judge to the Case JPE0517 No Conflict of Interest Exists JPS0507 Determine Court's Competency JPE0518 Specialised Court Not Competent to Judge Case JPE0519 Specialised Court Competent to Judge Case JPE0520 Ordinary Court Competent to Judge Case JPS0508 Judge Case JPE521 Case Adjudicated JPS0509 Record Judge's Verdict JPE0522 Judge's Verdict Recorded JPS0510 Administer Adjudicated Outcome JPE0523 Previous Judgement Decision Reviewed JPE0524 Previous Judgement Decision Upheld JPE0525 Acquittal JPE0526 Fine Sentence JPE0527 Correctional Service Sentence JPE0528 Community Service Sentence (from Camp) JPE0529 Community Service Sentence (from Home) JPE0530 Suspended Sentence Figure 4-20: JP05 Adjudicate Case Copyright 2013 Knotion Consulting (Pty) Ltd 60

4.3.1.3.1.1 Level 4 JPS0501 Screen Document The Registrar needs to check the submissions for completion if it is a non-criminal case. Incomplete non-criminal submissions are rejected. business JPS0501 Screen Document Registrar JBR14 Registrar JPE0313 Full Prosecution Case JPE0501 Appeal Received (Supreme Court) JPE0502 Urgent Case JPS050101 Receive Access to Electronic Version of Submission JPS050103 Confirm Nature of Case JPE0505 Criminal Case JPE0507 Case Rejected JPE0503 Case Document Submitted to Court JPS050102 Receive Hardcopy of Submission (Exceptional Circumstances) JPE050101 NON-Criminal Case JPS050104 Check Receivability Conditions JPE0506 Case Accepted JPE0504 Litigation Case Prepared Figure 4-21: JPS0501 Screen document Copyright 2013 Knotion Consulting (Pty) Ltd 61

Activity Responsible Description JPS050101 Receive Access to Electronic JBR14 Registrar In the instance of a case being submitted by means of IECMS, Version of Submission the Registrar would receive notification of access being granted to the electronic submission. JPS050102 Receive Hardcopy of JBR14 Registrar A case may enter the court by means of a physical document Submission (Exceptional Circumstances) being received by the Registrar. JPS050103 Confirm Nature of Case JBR14 Registrar The Registrar needs to confirm the nature of the case. This would inform the type of court. JPS050104 Check Receivability Conditions JBR14 Registrar The Registrar of the court confirms that the submission adheres to article 18 of the court procedural act in terms of contents. 4.3.1.3.1.2 Level 4 JPS0502 Determine Eligibility of Case The case is evaluated to determine if it is eligible to be heard in a particular court. The rejection of a case may be appealed. The appeal of a superior court case would be heard by a judge. Appeals for other courts would be heard by the President of the Court. Copyright 2013 Knotion Consulting (Pty) Ltd 62

business JPS0502 Determine Eligibility of Case Chief Registrar JPE0509 Case Eligible JBR16 Chief Registrar JPE0506 Case JPS050201 Check JPS050202 Evaluate JPS050210 Notify Accepted Compliance to Case Litigant of Appeal Applicable Article 18 Decision Requirements JPE0507 Case Rejected JPS050203 Notify Litigant of Case Rejection JPE0510 Case not Eligible After Appeal President of the Court JPE050204 JPE050202 Not Supreme Court JPS050207 Review Case Case Rejection Overturned on Appeal JBR17 President of the Court JPS050206 Confirm Court Type JPE050205 Case Rejected JPE050203 Supreme Court JPS050208 Allocate Case to Judge to in Appeal Review Judge JPE050206 Supreme Court Case to Continue after Appeal JBR13 Judge JPS050209 Review Eligibility of Case JPE050207 Supreme Court Case Rejected in Appeal Litigant JPE050201 Case Rejection to be Appealed JPS050205 Appeal to President of Court JBR15 Litigant JPS050204 Determine Whether Decision is to be appealed JPE0511 Case Rejection Accepted Figure 4-22: JPS0502 Determine Eligibility of Case Copyright 2013 Knotion Consulting (Pty) Ltd 63

Activity Responsible Description Check Compliance to Applicable Article 18 JBR16 Chief Registrar Article 18 of the Rwandan constitution states that "The right to Requirements be informed of the nature and cause of charges and the right to defence are absolute at all levels and degrees of proceedings before administrative, judicial and all other decision making organs.". To this end the submission of a case needs to comply to a number of stipulations. Evaluate Case JBR16 Chief Registrar The Chief Registrar studies the submission to determine if the case is eligible to be heard in court. Notify Litigant of Case Rejection JBR16 Chief Registrar In the instance of a case being rejected from being heard in court, the litigant needs to be notified of the rejection. It is within the litigant's right to challenge the rejection in the form of an appeal. Determine Whether Decision is to be JBR15 Litigant It is within the litigant's right to appeal the rejection of a case appealed to be heard by court. To this end the appeal argument needs to be compiled. Appeal to President of Court JBR15 Litigant The litigant submits the appeal against the court rejection to the office of the President of the court. Confirm Court Type JBR17 President of the The President of the Court needs to confirm to which court the Court original submission of addressed. This would inform whom is Copyright 2013 Knotion Consulting (Pty) Ltd 64

mandated to take a decision regarding the court rejection appeal. Review Case JBR17 President of the Appeals against the rejection case submissions to any court, Court except the Supreme Court, can be reviewed by the President of the Court. Allocate Case to Judge to Review JBR17 President of the The appeal against the rejection of cases submitted to the Court Supreme Court can only be reviewed by a judge. Review Eligibility of Case JBR13 Judge The Judge reviews the rejected Supreme Court case to determine whether the case should continue or whether the rejection needs to be upheld. Notify Litigant of Appeal Decision JBR16 Chief Registrar The Chief Registrar notifies the litigant of the decision to either upheld the original appeal or whether the case may continue. 4.3.1.3.1.3 Level 4 JPS0503 Record Case The Registrar records the case on to the system with a sequential number by category of crime. A pre-trial hearing date is scheduled. Copyright 2013 Knotion Consulting (Pty) Ltd 65

business JPS0503 Record Case Registrar JBR14 Registrar JPE0509 Case Eligible JPE0508 Copy of Case Received (Appeal Case from Lower Court) JPE0505 Criminal Case JPS050301 Categorise Case JPS050302 Allocate Case Number (Sequentially per Category) JPS050303 Enter Case Details (Inclusive of Number) AND JPS050304 Create Cover Page with Case Summary JPS050305 Check All Pages Are Numbered AND JPS050306 Determine Court Date (Pre-trial) JPS050307 Request Defendant to Respond to Applicant's Submission (Other Courts) JPS050308 Draft Summons Requesting Defendant to Respond to Applicant's Submission (Supreme Court) AND JPS050309 Update Additional Information to Physical Case File AND JPS050310 Update Additional Information to Electronic Case File JPE0512 Criminal Case Recorded JPE0513 Civil Case Recorded Figure 4-23: JPS0503 Record Case Activity Responsible Description JPS050301 Categorise Case JBR14 Registrar The Registrar categorises the case according to the nature of the case (Civil, Criminal and categories within each grouping) JPS050302 Allocate Case Number JBR14 Registrar The Registrar allocates a Judiciary case number to the case. (Sequentially per Category) The number is allocated in a sequential fashion per category of the case. JPS050303 Enter Case Details (Inclusive of Number) JBR14 Registrar The case detail with the allocated case number is entered onto the system. JPS050304 Create Cover Page with Case Summary JBR14 Registrar The Registrar creates a cover page to the summary of the case file. Detail of the cover page includes the case number, the category of the case and the details of the parties involved. Copyright 2013 Knotion Consulting (Pty) Ltd 66

JPS050305 Check All Pages Are Numbered JBR14 Registrar Ensure that each page in the dossier is numbered. The pages are numbered sequentially regardless of the logical grouping of pages in the dossier. JPS050306 Determine Court Date (Pretrial) JBR14 Registrar The Registrar determines a date that a suitable court would be available for the case to be heard in. JPS050307 Request Defendant to Respond JBR14 Registrar At all courts, with the exception of the Supreme Court, the to Applicant's Submission (Other Courts) Registrar requests the Defendant to response the applicant's submission. The request is not in the form of a summons. JPS050308 Draft Summons Requesting JBR14 Registrar In a case scheduled to appear before the Supreme Court, the Defendant to Respond to Applicant's Registrar drafts a formal summons to be served upon the Submission (Supreme Court) Defendant to request the defendant to respond to the applicant's submission. JPS050309 Update Additional Information JBR14 Registrar The registrar updates the additional information pre-trial to Physical Case File meeting date, etc. to the physical case file. JPS050310 Update Additional Information JBR14 Registrar The Registrar updates the electronic case file with all of the to Electronic Case File additional information such as the date of the pre-trial meeting, the summons for defendant's response, etc. Copyright 2013 Knotion Consulting (Pty) Ltd 67

4.3.1.3.1.4 Level 4 JPS0504 Arrange Pre-Trial Meeting A pre-trial meeting is compulsory for all non-criminal cases. The Registrar participates in the pre-trial meeting. The meeting is recorded. If an agreement has been reached the agreement would be recorded and the case closed. If no agreement can be arrived at, the case file name is appended with the original court date. business JPS0504 Arrange Pre-Trial Meeting Chief Registrar JBR16 Chief Registrar JPS050401 Issue Court Summons to Pre-Trial Meeting Registrar JBR14 Registrar JPE0513 Civil Case Recorded JPS050402 Carry Out and Record Pre-trial Meeting JPE050401 Agreement Reached JPE050402 Agreement not Reached During Pre-Trial Meeting JPS050403 Record Agreement JPS050405Add Original Court Date to File Name JPS050404 Notify Parties to Implement Order JPS050406 Move Case to Civil Case Folder JPE0515 Agreement Implemented JPE0514 No Agreement Reached Figure 4-24: JPS0504 Arrange Pre-Trial Meeting Copyright 2013 Knotion Consulting (Pty) Ltd 68

Activity Responsible Description JPS050401 Issue Court Summons to Pre- JBR16 Chief Registrar Non-criminal cases must, by procedural law, be preceded by a Trial Meeting pre-trial meeting in an effort to arrive at an agreement. To this end the Chief registrar issues a court summons to the various parties to convene such a meeting. JPS050402 Carry Out and Record Pre-trial JBR14 Registrar The Registrar is required to participate in the mediation process Meeting with the various parties. The mediation process is required to be recorded. The recording is to take the form of an audio recording. JPS050403 Record Agreement JBR14 Registrar The agreement reached between the parties are recorded as an official and binding document. JPS050404 Notify Parties to Implement JBR14 Registrar The Registrar officially notifies the parties to implement the Order agreement reached during the mediation process. JPS050405 Add Original Court Date to File JBR14 Registrar The original court date (as provided by the registrar) is Name appended to the case file name. This is to signify that the case is to go forward to a court to be heard. JPS050406 Move Case to Civil Case Folder JBR14 Registrar The file is moved to the civil case file signifying that the case is to be heard in a court. Copyright 2013 Knotion Consulting (Pty) Ltd 69

4.3.1.3.1.5 Level 4 JPS0505 Schedule Court Hearing Date Schedule a court hearing date. The Chief registrar would propose a suitable date and the President of the Court would make the final decision on the date. business JPS0505 Schedule Court Hearing Date Chief Registrar JBR16 Chief Registrar JPE0512 Criminal Case Recorded JPS050501 Propose Schedule JPE0514 No Agreement Reached President of the Court JBR17 President of the Court JPS050502 Decide on Schedule JPE0516 Court Hearing Date Scheduled Figure 4-25: JPS0505 Schedule Court Hearing Date Copyright 2013 Knotion Consulting (Pty) Ltd 70

Activity Responsible Description JPS050501 Propose Schedule JBR16 Chief Registrar The Chief Registrar proposes a hearing schedule. The schedule takes into account the court availability, the availability of judges and court personnel. JPS050510 Decide on Schedule JBR17 President of the The President of the Court considers the schedule, as proposed Court by the Chief Registrar, for acceptance and confirmation of the court hearing. 4.3.1.3.1.6 Level 4 JPS0506 Allocate Judge to the Case The President of the Court appoints a Judge to the case (Seating Order). In turn the Judge needs to determine if any conflicts exists that may precludes him / her from hearing the case. Copyright 2013 Knotion Consulting (Pty) Ltd 71

business JPS0505 Schedule Court Hearing Date Chief Registrar JBR16 Chief Registrar JPE0512 Criminal Case Recorded JPS050501 Propose Schedule JPE0514 No Agreement Reached President of the Court JBR17 President of the Court JPS050502 Decide on Schedule JPE0516 Court Hearing Date Scheduled Figure 4-26: JPS0506 Allocate Judge to the Case Activity Responsible Description JPS050601 Appoint Judge to Case (Seating Order) JBR17 President of the Court The President of the Court considers the availability of suitable judges by consulting the rosters. The available Judges are considered and a suitable judge is appointed to the case. Copyright 2013 Knotion Consulting (Pty) Ltd 72

JP050602 Receive Seating Order by e-mail JBR13 Judge The Judge, appointed to the case by the President of the Court, receives his/her seating order from the President of the Court. This appointment is received by e-mail. JPS050603 Determine if Conflict of JBR13 Judge The judge studies the case files to determine if there may be Interest Exists any conflict of interest that may exist that would impede his/her ability to hear the case. JPS050604 Notify President of the Court by JBR13 Judge The judge notifies the President of the Court, by means of e- E-Mail of Conflict of Interest mail, should any conflict of interest were identified. This would disqualify the judge from hearing the case. 4.3.1.3.1.7 Level 4 JPS0507 Determine Court's Competency The competency of the court to hear the case needs to be determined. A commercial and civil case would be canceled if the court is found to be unable to hear the case. A criminal case would be reallocated to a suitable court. Copyright 2013 Knotion Consulting (Pty) Ltd 73

business JPS0507 Determine Court's Competency Judge JBR13 Judge JPE0517 No Conflict of Interest Exists JPS050701 Confirm if it is an Ordinary Court JPE050701 Specialised Court JPE0520 Ordinary Court Competent to Judge Case AND JPS050702 Hear Parties JPS050703 Record Hearing Procedure AND JPS050704 Consult Law Regarding Court Competencies JPE0518 Specialised Court Not Competent to Judge Case JPE0519 Specialised Court Competent to Judge Case Figure 4-27: JPS0507 Determine Court s Competency Activity Responsible Description JPS050701 Confirm if it is an Ordinary Court JBR13 Judge No conflict of interest exist preventing the judge to hear the case. The judge needs to determine whether the court would be competent to hear the case. To this end it is determined whether the court is a restricted or an unrestricted court. JPS050702 Hear Parties JBR13 Judge The various parties are heard by the judge in the instance of a restricted court. This would serve to inform the judge regarding the nature of the case. Copyright 2013 Knotion Consulting (Pty) Ltd 74

JPS050703 Record Hearing Procedure JBR13 Judge The Judge's interaction with the parties are recorded. This is an audio recording. JPS050704 Consult Law Regarding Court Competencies JBR13 Judge The Judge consults the law to inform the decision on whether the court can be seen as competent to hear a case or not. 4.3.1.3.1.8 Level 4 JPS0508 Judge Case The Judge hears the case after analysing the case files, consulted precedents and applicable laws. The case would be heard on the scheduled date. business JPS0508 Judge Case Judge JBR13 Judge JPE0519 Specialised Court Competent to Judge Case JPE0520 Ordinary Court Competent to Judge Case JPS050801 Prepare for AND Hearing Case JPS050802 Hear Case (On Scheduled Date) AND JPS050803 Make Audio Recording of Court Proceedings JPE050801 Clarification Required JPS050804 Request Clarification AND JPS050805 Declare Hearing Closed AND JPS050806 Inform Parties of Date of Pronouncement AND JPS050807 Deliberate Case AND JPS050808 Write Down Judgement JPS050809 Pronounce Judgement JPS050810 Enter AND Judgement to Case File JPS050811 Notify Registrar of File Availability on ECMS AND JPS050812 Provide Entire Dossier (and Copy) of Judgement to registrar (Must be in PDF Format) JPE521 Case Adjudicated Figure 4-28: JPS0508 Judge Case Activity Responsible Description JPS050801 Prepare for Hearing Case JBR13 Judge The Judge would study all law entries that may pertain to the case. JPS050802 Hear Case (On Scheduled Date) JBR13 Judge The Judge would hear the case on the scheduled date in court. Copyright 2013 Knotion Consulting (Pty) Ltd 75

JPS050803 Make Audio Recording of Court JBR13 Judge The court proceedings need to be recorded. An audio recording Proceedings is taken of the proceedings. JPS050804 Request Clarification JBR13 Judge If the Judge has identified any issue or discrepancy, clarification would be sought from the relevant party. JPS050805 Declare Hearing Closed JBR13 Judge As the Judge has concluded hearing the arguments of each of the applicant (appellant) and the defendant, all clarity has been sought and received, the hearing is brought to a close. JPS050806 Inform Parties of Date of JBR13 Judge The various parties are informed of the date that the Judge Pronouncement would deliver his/her pronouncement on the case. JPS050807 Deliberate Case JBR13 Judge The Judge would retire to chambers and deliberate the case. Notes and recording made during the proceedings may be reviewed to arrive at a pronouncement. JPS050808 Write Down Judgement JBR13 Judge The Judge is bound by procedure to write down the judgement. JPS050809 Pronounce Judgement JBR13 Judge The Judge would deliver his/her pronouncement on the case on the date determined by the Judge. JPS050810 Enter Judgement to Case File JBR13 Judge The judgement arrived at would be entered on to the case file. JPS050811 Notify Registrar of File JBR13 Judge The Judge would notify the Registrar that the case file is Availability on ECMS available once judgement was pronounced on the case. JPS050812 Provide Entire Dossier (and JBR13 Judge Provide the entire case file (and a copy) of judgement to Copy) of Judgement to registrar (Must be Registrar (Must be in PDF Format) in PDF Format) Copyright 2013 Knotion Consulting (Pty) Ltd 76

4.3.1.3.1.9 Level 4 JPS0509 Record Judge's Decision After the case has been adjudicated, the physical case file needs to be archived, the verdict needs to be captured on IECMS and the judgement needs to be published, if required. business JPS0509 Record Judge's Decision Registrar JBR14 Registrar JPE521 Case Adjudicated JPS050901 Confirm that Verdict has been Entered on to ECMS File JPS050902 Archive Dossier with Judge's Decision JPS050903 Notify Parties of Judgement JPE0522 Judge's Verdict Recorded Figure 4-29: JPS0509 Record Judge s Decision Activity Responsible Description JPS050901 Confirm that Verdict has been Entered on to ECMS File JBR14 Registrar The Registrar confirms that the verdicts, as pronounced by the judge, has been entered on to the relevant ECMS file. JPS050902 Archive Dossier with Judge's Decision JBR14 Registrar The case file, containing the judgement, is archived by the Registrar. JPS050903 Notify Parties of Judgement JBR14 Registrar The relevant parties to the case are notified of the pronouncement of the judgement. Copyright 2013 Knotion Consulting (Pty) Ltd 77

4.3.1.3.1.10 Level 4 JPS0510 Administer Adjudicated Outcome The Registrar notifies the parties of the sentence. In the instance of Correctional Service sentence, the Registrar needs to compile a case file to accompany the offender to Correctional Services. Copyright 2013 Knotion Consulting (Pty) Ltd 78

business JPS0510 Administer Adjudicated Outcome Registrar JBR14 Registrar JPE0523 Previous Judgement Decision Reviewed JPE0524 Previous Judgement Decision Upheld JPE0525 Acquittal JPE0526 Fine Sentence JPE0522 Judge's Verdict Recorded JPS051001 Publish Selected Judgements on Website / Law Reporting JPE051001 Emprisonment JPS051002 Extract Required Documents and Compile Dossier to Accompany Offender JPE0527 Correctional Service Sentence JPE0528 Community Service Sentence (from Camp) JPE0529 Community Service Sentence (from Home) JPE0530 Suspended Sentence Figure 4-30: JPS0510 Administer Adjudicated Outcome Copyright 2013 Knotion Consulting (Pty) Ltd 79

Activity Responsible Description JPS051001 Publish Selected Judgements on Website / Law Reporting JPS051002 Extract Required Documents and Compile Dossier to Accompany Offender JBR14 Registrar JBR14 Registrar The Registrar would publish the result and content of selected judgements on to the Judicial web site. Selected judgements may be summarised per category and published in Law reports (Journals) The Registrar would extract all required documents from the case file to compile a dossier which would accompany the offender to Correctional Service in the event of the offender being sentenced to imprisonment. This dossier has to contain: Judgement Decision Arrest Warrant Police Statement Copyright 2013 Knotion Consulting (Pty) Ltd 80

The function Detention and Rehabilitation is the responsibility of the institution Rwanda Correctional Services (RCS) The function consists of two processes titled Detain Inmate / Detainee and Rehabilitate Offender. 4.3.1.4.1 Level 3 JP06 Detain Inmate / Detainee This sub-process contains the inmate lifecycle. The inmate's well-being, sentence duration and development are monitored and documented. business JP06 Detain Inmate / Detainee Detain Prisoner JP06 Detain Inmate / Detainee JPE0407 Suspect Detained by RCS JPE0601 Offender to be Imprisoned from Rehabilitation JPE0527 Correctional Service Sentence Rwanda Correctional Service (RCS) JPS0601 Admit Offender / Detainee into Correctional Service JPE0602 Inmate Detained JPE0603 Pre-trial Detainee Held JPS0602 Detain, Rehabilitate and Assess Inmate / Detainee JPS0603 Manage Detainee JPE0605 Inmate Assessed JPE0606 Infant 3 Years Old - To Be Released from Prison JPE0607 Detainee to be Released JPS0604 Evaluate Inmate for Release JPE0608 Inmate not Eligible for Release JPE0609 Inmate is Eligible for Release JPS0605 Determine Release Conditions JPE0610 Prison Sentence Commuted to Community Service JPE0611 Prison Sentence Completed JPS0606 Close Correctional Service Entry JPE0612 Case Closed (Correctional Services) JPE0613 End-of-Sentence Certificate Issued JPE0604 Judgement Delivered Figure 4-31: JP06 Detain Inmate / Detainee Copyright 2013 Knotion Consulting (Pty) Ltd 81

4.3.1.4.1.1 Level 4 JPS0601 Admit Offender / Detainee into Correctional Service The offender / detainee is accepted into a Correctional Services facility. This entails the confirmation of identity, a medical examination and ensuring that the offender's valuables are taken for safekeeping. business JPS0601 Admit Offender / Detainee into Correctional Serv ice Prison Registrar JBR18 Prison Registrar JPE060101 Imprison Offender from Rehabilitation JPE0527 Correctional Service Sentence JPE0407 Suspect Detained by RCS JPS060101 Confirm the Inmate/Detainee's Identity (Biometric Data) JPS060102 Take Photograph of Inmate/Detainee JPS060103 Capture Photograph to Prison Registry (IECMS System) JPS060104 Enter Inmate / Detainee's Information on Prison Registry (System) JPE0601 Offender to be Imprisoned from Rehabilitation Prison Medical Examiner JBR32 Prison Medical Examiner JPS060105 Conduct Medical Examination JPS060106 Capture Health Status on Prison Registry (System) JPE060102 Health Status Record Created Social Affairs Officer JBR22 Social Affairs Officer JPS060107 Check for Valuable Items JPS060108 Place Valuables in Safekeeping JPS060109 Issue a Receipt to Inmate / Detainee JPE060103 Valuables Receipt Issued JPS060110 Capture Receipt Number and Detail onto Prison's Registry (IECMS System) JPS060111 Prepare Inmate / Detainee JPE060104 AND AND JPS060114 Capture JPS060113 Allocate Inmate/Detainee Cell (Area) Number on Prison Cell (Area) to Admitted to Prison Registry Inmate / Detainee (System) JPS060112 Categorise Inmate According to Crime Type JPE0603 Pre-trial Detainee Held JPE0602 Inmate Detained Figure 4-32: JPS0601 Admit Offender / Detainee into Correctional Service Activity Responsible Description JPS060101 Confirm the Inmate/Detainee's Identity (Biometric Data) JBR18 Prison Registrar Confirm the identity of the person reporting for incarceration. In the process ensure that the person is the same person as the person whom was sentenced to Correctional Service. Copyright 2013 Knotion Consulting (Pty) Ltd 82

JPS060102 Take Photograph of Inmate/Detainee JPS060103 Capture Photograph to Prison Registry (IECMS System) JPS060104 Enter Inmate / Detainee's Information on Prison Registry (System) JPS060105 Conduct Medical Examination JPS060106 Capture Health Status on Prison Registry (System) JPS060107 Check for Valuable Items JPS060108 Place Valuables in Safekeeping JBR18 Prison Registrar JBR18 Prison Registrar JBR18 Prison Registrar JBR32 Prison Medical Examiner JBR32 Prison Medical Examiner JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer Solution Business Architecture Definition for JRLOS An image needs to be taken of the inmate / detainee to be retained for record purposes. Update the Prison Registry (System) with the photograph taken of the inmate / detainee. Enter all the particulars of the inmate / detainee to the Prison Registry (System). This particulars include items as the inmate / detainee's next of kin, sentence, medical records, etc. In the instance that an infant needs to accompany the parent: capture the particulars of the infant with that of the parent. The Correctional Service's medical examiner subjects the inmate / detainee to a thorough medical examination. This include the analysis of the inmate / detainee's prior medical conditions and reports. The result and detail of the medical examination is captured on the registry system on the inmate / detainee's file. The health check and information includes the inmate / detainee's mental state. The facility s social worker ensures that the inmate / detainee submits all valuables for safekeeping. The social worker ensures that all the inmate / detainee's valuables are placed in an environment where it can be kept secure. Copyright 2013 Knotion Consulting (Pty) Ltd 83

JPS060109 Issue a Receipt to Inmate / Detainee JPS060110 Capture Receipt Number and Detail onto Prison's Registry (IECMS System) JPS060111 Prepare Inmate / Detainee JPS060112 Categorise Inmate According to Crime Type JPS060113 Allocate Prison Cell (Area) to Inmate / Detainee JPS060114 Capture Cell (Area) Number on to Prison Registry (System) JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer Solution Business Architecture Definition for JRLOS A receipt is issued to the inmate / detainee listing each item of value that was submitted for safekeeping. The reference number of the receipt is captured, with the list and description of the valuables, to the Prison Registry system. The inmate / detainee is prepared for incarceration. To this end the inmate / detainee gets issued with uniforms, etc. The inmate / detainee is categorised by crime type. This would inform the decision of inmate / detainee's placement within the facility. The inmate / detainee is grouped and allocated an area of detention suitable to the crime type. The area to which the inmate / detainee is allocated is captured on to the Prison Registry (System) against the inmate / detainee's information. Copyright 2013 Knotion Consulting (Pty) Ltd 84

4.3.1.4.1.2 Level 4 JPS0602 Manage Pre-trial Detainee Solution Business Architecture Definition for JRLOS The detainee's detention period is closely monitored. A detainee may not be held in detention for an excess of 30 days without appearing before a Judge. business JPS0602 Manage Pre-trial Detainee Prison Registrar JBR18 Prison Registrar JPE0604 Judgement Delivered JPS060203 Determine Judgement JPE0527 Correctional Service Sentence JPE0603 Pre-trial Detainee Held JPS060201 Monitor Detention Period JPE060201 Detainee Detained for 30 Days JPS060202 Notify Stakeholders X Days Before Imminent Release JPE0607 Detainee to be Released JPE060201 Detention Period/Trial Date not reached Figure 4-33: JPS0602 Manage Detainee Activity Responsible Description JPS060201 Monitor Detention Period JBR18 Prison Registrar The Prison Registrar needs to ensure that the inmate / detainee's incarceration does not exceed the period as directed by the sentence. Copyright 2013 Knotion Consulting (Pty) Ltd 85

JPS060202 Notify Stakeholders X Days JBR18 Prison Registrar The system monitors the adjudicated sentence / detention Before Imminent Release against the actual time served. As the release date approaches, the Prisoner Registrar is alerted to the fact and needs to notify the stakeholders (Prosecutor, Defence and Judge) of the imminent release date. JPS060203 Determine Judgement JBR18 Prison Registrar Confirm the result of the adjudicated case against the inmate / detainee. Copyright 2013 Knotion Consulting (Pty) Ltd 86

4.3.1.4.1.3 Level 4 JPS0603 Detain, Rehabilitate and Assess Inmate An inmate's "life in prison" is monitored. This includes the inmate's physical and mental health, visitors, behaviour and participation in activities. Copyright 2013 Knotion Consulting (Pty) Ltd 87

business JPS0603 Detain, Rehabilitate and Assess Inmate Prison Registrar and Prison Legal Officer JBR18 Prison Registrar JPE0602 Inmate Detained JPE0608 Inmate not Eligible for Release JBR19 Prison Legal Officer JPS060301 Evaluate Inmate for Production Ability JPE060301 Not Eligible for Production JPE060302 Eligible for Production JPS060302 Apply Inmate at Production in Accordance with Skills and Conditions JPS060305 Monitor Inmate's Sentence JPS060306 Monitor Inmate's Discipline/Behaviour JPS060307 Monitor Inmate's Visitors JPS060312 Record Inmate Lifecycle to Prison Registry (IECMS System) JPS060313 Notify Stakeholders JPE0605 Inmate Assessed Prison Medical Examiner JBR32 Prison Medical Examiner Social Worker JPS060308 Monitor Inmate's Health (Physical and Mental) JBR22 Prison Social Affairs Officer JPS060309 Monitor Inmate's Skills Development/Education JPS060310 Monitor Inmate's Health (Mental) JPS060311 Monitor Accompanying Infants Age (When Applicable) JPE060303 Infant's Age Less than 3 Years JPE0606 Infant 3 Years Old - To Be Released from Prison Prison Accountant JBR33 Prison Accountant JPS060303 Record Financial Gain from Production JPS060304 Pay 10% of Collective Income to Prisoners Figure 4-34: JPS0603 Detain, rehabilitate and Assess Inmate Copyright 2013 Knotion Consulting (Pty) Ltd 88

Activity Responsible Description JPS060301 Evaluate Inmate for Production Ability JPS060302 Apply Inmate at Production in Accordance with Skills and Conditions JPS060303 Record Financial Gain from Production JPS060304 Pay 10% of Collective Income to Prisoners JPS060305 Monitor Inmate's Sentence JPS060306 Monitor Inmate's Discipline/Behaviour JBR18 Prison Registrar JBR19 Prison Legal Officer JBR18 Prison Registrar JBR19 Prison Legal Officer JBR33 Prison Accountant JBR33 Prison Accountant JBR18 Prison Registrar JBR19 Prison Legal Officer JBR18 Prison Registrar JBR19 Prison Legal Officer Specific conditions exist to indicate the readiness of a inmate participate in production. Some of the conditions that need to be met is that the inmate must have served a percentage of the sentence and that the nature of the crime does not put the community at risk. The Prison Registrar and Prison Legal Officer apply the eligible prisoner at a type of production work congruent to the inmate's abilities and skills. The nature of the crime also inform the inmate's ability to work within certain communities. The Financial Administrator administers the income gained from production work. The total earnings per task is recorded to the income ledger. The Financial Administrator pays out 10% of the total earnings to the broader prison community. The balance is retained by Correctional Services. The Prison registrar and Prison Legal Officer ensure that the time the inmate serves is compared against the sentence handed down. The inmate's discipline and behaviour is constantly monitored. The inmate's result may mean that an inmate may be (conditionally) released. Copyright 2013 Knotion Consulting (Pty) Ltd 89

JPS060307 Monitor Inmate's Visitors JPS060308 Monitor Inmate's Health (Physical and Mental) JPS060309 Monitor Inmate's Skills Development/Education JPS060310 Monitor Inmate's Health (Mental) JPS060311 Monitor Accompanying Infants Age (When Applicable) JPS060312 Record Inmate Lifecycle to Prison Registry (IECMS System) JPS060313 Notify Stakeholders JBR18 Prison Registrar JBR19 Prison Legal Officer JBR32 Prison Medical Examiner JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer JBR22 Prison Social Affairs Officer JBR18 Prison Registrar JBR19 Prison Legal Officer JBR18 Prison Registrar JBR19 Prison Legal Officer Solution Business Architecture Definition for JRLOS The number of visitors an inmate receives is captured by the system. At present o particular details are captured and the suggestion for the future may entail capturing the visitor's detail as well. The inmate's medical examiner needs to monitor the physical and mental condition of each inmate. The inmate's skills development / Education need to be closely monitored The prison's social worker continually monitors the inmate's mental health. The inmate's physical health is also monitored and recorded. An infant, accompanying the mother into the prison may remain in the prison environment up to a maximum age of 3 years old. The age of the infant needs to be monitored to ensure adherence to this policy. The Prison Registrar and Prison Legal Officer ensure that the status of the inmate is continually updated to the prison register (system). The various parties, related to the inmate and the inmate's sentence, need to be kept abreast of the inmate's sentence status, health and well-being. Copyright 2013 Knotion Consulting (Pty) Ltd 90

4.3.1.4.1.4 Level 4 JPS0604 Evaluate Inmate for Release The Inmate is evaluated to determine if he / she would be eligible for parole. An Inmate may also be released on receiving a presidential pardon. business 06.04 Evaluate Inmate for Release Prisoner Registrar and Prison Legal Officer Prison Registrar Prison Legal Officer Determine if Inmate is Eligible for Parole Inmate not Eligible for Release Inmate Assessed Inmate is Eligible for Release Receive Presidential Pardon Figure 4-35: JPS0604 Evaluate Inmate for Release Activity Responsible Description JPS060401 Determine if Inmate is Eligible for Parole JPS060402 Receive Presidential Pardon JBR18 Prison Registrar JBR19 Prison Legal Officer JBR18 Prison Registrar JBR19 Prison Legal Officer The Prisoner Registrar and Prison Legal Officer determine if an inmate is eligible for parole based on the original sentence, social worker's reports, behaviour, etc. It is within the rights of the president to pardon an inmate. A pardoned inmate is automatically eligible for parole. Copyright 2013 Knotion Consulting (Pty) Ltd 91

4.3.1.4.1.5 Level 4 JPS0605 Determine Release Conditions On sentencing an offender, the Judge may set specific release conditions. The inmate's specific conditions need to be confirmed before releasing the inmate. business JPS0605 Determine Release Conditions Prison Registrar and Prison Legal Officer JBR18 Prison Registrar JPE0609 Inmate is Eligible for Release JBR19 Prison Legal Officer JPS060501 Check Satisfaction of Release Conditions JPE0610 Prison Sentence Commuted to Community Service JPE0611 Prison Sentence Completed Figure 4-36: JPS0605 Determine Release Conditions Activity Responsible Description JPS060501 Check Satisfaction of Release Conditions JBR18 Prison Registrar JBR19 Prison Legal Officer The Prison Registrar and Prison Legal Officer need to be au-fait with the inmate's release conditions. Conditions as: Unconditional Release to Community Corrections Release to house arrest etc. Copyright 2013 Knotion Consulting (Pty) Ltd 92

4.3.1.4.1.6 Level 4 JPS0606 Close Correctional Service Entry The inmate / detainee's incarceration has come to an end. Valuables are returned and an end-of-sentence certificate is issued. The IECMS system is updated with the inmate / detainee's status. Copyright 2013 Knotion Consulting (Pty) Ltd 93

business JPS0606 Close Correctional Service Entry Prison Registrar JBR18 Prison Registrar JPE0607 Detainee to be Released JPE0612 Case Closed (Correctional Services) JPE0611 Prison Sentence Completed JPS060313 Notify Stakeholders JPS060601 Return Inmate's Valuables from Safekeeping JPS060604 Close-off Prison Registry (System) File JPS060605 Update Status on Case File (IECMS) AND JPE0613 End-of-Sentence Certificate Issued Prison Legal Officer JBR19 Prison Legal Officer JPE0606 Infant 3 Years Old - To Be Released from Prison JPS060602 Issue End-of-Sentence Certificate JPS060603 Issue Infant Discharge Record Figure 4-37: JPS0606 Close Correctional Service Entry Copyright 2013 Knotion Consulting (Pty) Ltd 94

Activity Responsible Description JPS060113 Notify Stakeholders JBR18 Prison Registrar The various parties, related to the inmate and the inmate's sentence, need to be kept abreast of the inmate's sentence status, health and well-being. JPS060601 Return Inmate's Valuables from JBR18 Prison Registrar Each item that was submitted by the inmate for safekeeping Safekeeping needs to be returned to the inmate from safekeeping. The inmate needs to confirm that each item - as listed on the valuables receipt - is returned. JPS060602 Issue End-of-Sentence JBR19 Prison Legal Officer The prison authorities (Prison Registrar) needs to issue the Certificate inmate with an end-of-sentence certificate. This is an official document that signifies that an inmate has been released and by implication, rehabilitated. JPS060603 Issue Infant Discharge Record JBR19 Prison Legal Officer An infant may remain in the prison environment to a maximum age of 3 years old. On reaching that age the infant needs to be taken from the prison environment. The Prison Legal Officer issues a discharge record as the infant is discharged. JPS060604 Close-off Prison Registry JBR18 Prison Registrar The prison file that was kept for the inmate, needs to be closed (System) File off. The file is updated with the release date. JPS060605 Update Status on Case File JBR18 Prison Registrar The release status of the inmate needs to be updated on the (IECMS) case file (ECMS). This would bring closure to the judicial case file. Copyright 2013 Knotion Consulting (Pty) Ltd 95

4.3.1.4.2 Level 3 JP07 Rehabilitate Offender As an alternative to being incarcerated in prison, an offender may be sentenced to serve time in a Community Corrections facility (camp or TIG). The aim of the camp is to rehabilitate the offender. business JP07 Rehabilitate Offender Rehabilitate Offender JP07 Rehabilitate Offender JPE0610 Prison Sentence Commuted to Community Service JPE0529 Community Service Sentence (from Home) Rwanda Correctional Service (RCS) JPS0701 Admit Offender into Community Corrections JPE0701 Community Corrections Offender Admitted JPS0702 Constrain, Rehabilitate and Assess Offender JPE0702 Offender Attempted to Escape JPE0703 Offender Assessed JPE0704 Offender Guilty of Ill-Discipline JPS0703 Evaluate Eligibility of Offender for Release JPE0705 Offender Eligible for Release JPE0706 Offender Ineligible for Release JPS0704 Release Offender JPE0707 Offender Released JPS0705 Close Community Corrections Case JPE0708 Community Corrections Case Closed Figure 4-38: JP07 Rehabilitate Offender Copyright 2013 Knotion Consulting (Pty) Ltd 96

4.3.1.4.2.1 Level 4 JP0701 Admit Offender into Community Corrections The detainee gets inducted into the Community Corrections facility. To this end the detainee's biometrics are confirmed, valuables confiscated for safekeeping and undergoes a medical examination. business JPS0701 Admit Offender Into Community Corrections Community Correctional Camp Coordinator JBR24 Community Correctional Camp Coordinator JPE0610 Prison Sentence Commuted to Community Service JPS070101 Confirm Offender's Photograph on System JPS070102 Capture Photograph and Update on to Registry (IECMS System) JPS070107 Confirm Nature of Sentence JPE070102 Community Corrections (Camp) JPE070103 Community Corrections (Prison) JPS070108 Check Offender for Valuable Items JPS070109 Place Valuables in Safekeeping JPS070110 Capture Valuables Receipt and Description on Community Corrections Registry (IECMS System) JPE070105 Valuables Receipt Issued JPE0701 Community Corrections Offender Admitted JPE0529 Community Service Sentence (from Home) JPS070103 Confirm Offender's Identity (Biometric Data) JPS070104 Confirm Offender's Information on Registry (IECM System) JPE070104 Community Corrections (From Home) Community Correctional Medical Examiner JBR44 Community Correctional Medical Examiner JPS070105 Conduct Medical Examination JPS070106 Capture Offender's Health Record on Community Corrections Registry (System) JPE070101 Health Status Record Created Figure 4-39: JPS0701 Admit Offender into Community Corrections Activity Responsible Description JPS070101 Confirm Offender's Photograph on System JPS070102 Capture Photograph and Update on to Registry (IECMS System) JBR24 Community Confirm that a photograph of the offender is available on the Correctional Camp system. Coordinator JBR24 Community Take a photograph of the offender and captures the second Correctional Camp photograph against the offender's name on to the system. Coordinator Copyright 2013 Knotion Consulting (Pty) Ltd 97

JPS070103 Confirm Offender's Identity (Biometric Data) JPS070104 Confirm Offender's Information on Registry (IECM System) JBR24 Community Correctional Camp Coordinator JBR24 Community Correctional Camp Coordinator JPS070105 Conduct Medical Examination JBR44 Community Correction s Medical Examiner JPS070106 Capture Offender's Health JBR44 Community Record on Community Corrections Registry Correction s Medical (System) Examiner JPS070107 Confirm Nature of Sentence JBR24 Community Correctional Camp Coordinator JPS070108 Check Offender for Valuable JBR24 Community Items Correctional Camp Coordinator The Camp Coordinator confirms that the person reporting for Community Corrections are indeed the person sentenced to serve the sentence. To this end biometric information is applied. The offender's information should already be available on the system. The Camp Coordinator confirms that the offender's information exists on the system. The offender needs to undergo a medical examination on being admitted to Community Corrections. To this end the Community Correction's Medical Examiner examines the offender. The particulars of the medical examination is captured on to the system, updating the offender's file. An offender's sentence may consist of either an outright community corrections sentence or the offender might be a prisoner that needs to serve parole at the community corrections facility. The offender needs to hand over any and all of the valuables that he / she may have on them at time of admission. Copyright 2013 Knotion Consulting (Pty) Ltd 98

JPS070109 Place Valuables in Safekeeping JBR24 Community Correctional Camp Coordinator JPS070110 Capture Valuables Receipt and JBR24 Community Description on Community Corrections Correctional Camp Registry (IECMS System) Coordinator The Community Correctional Camp Coordinator needs to place all offender's valuables in safekeeping for the duration of the sentence. A receipt is issued to the offender detailing and listing the valuables taken for safekeeping. The receipt and the details of the valuables need to be captured on to the system. Copyright 2013 Knotion Consulting (Pty) Ltd 99

4.3.1.4.2.2 Level 4 JPS0702 Constrain, Rehabilitate and Assess Offender This sub-process represents the offender's life-cycle within the Community Corrections system. The offender is continually monitored in regards of, sentence duration, mental and physical well-being, participation in activities, eligibility for production work and behaviour. Continued miss-behaviour and escape or attempt thereof may result in a detainee being sent to the Correctional Services prison facility. Copyright 2013 Knotion Consulting (Pty) Ltd 100

business JPS0702 Constrain, Rehabilitate and Assess Offender Community Correctional Camp Coordinator JPS070202 Monitor Offender's Sentence JBR24 Community Correctional Camp Coordinator JPS070203 Monitor Offender's Discipline/Behaviour JPE0701 Community Corrections Offender Admitted Offender Found Ineligible for Production Work AND JPS070201 Determine AND JPS070211 Record Offender's Production Offender's Assessment Eligibility to Registry (System) Offender Eligible for Production Work JPS070204 Determine Reason for Ineligibility JPS070205 Monitor Production Participation Reason for Ineligibility Determined JPE0702 Offender Attempted to Escape JPE0704 Offender Guilty of Ill-Discipline JPS060313 Notify Stakeholders JPS070212 Notify Community Corrections Stakeholders JPE0703 Offender Assessed JPE0601 Offender to be Imprisoned from Rehabilitation RCS Chief Accountant JBR34 RCS Chief Accountant Social Affairs Officer JBR22 Prison Social Affairs Officer JPS070206 Record Earnings in Financial System JPS070207 Monitor Offender's Skills Development JPS070208 Monitor Offender's Visitors JPS070209 Monitor Offender's Participation in Activities JPS070210 Monitor Offender's Health Status Figure 4-40: JPS0702 Constrain, Rehabilitate and Assess Offender Copyright 2013 Knotion Consulting (Pty) Ltd 101

Activity Responsible Description JPS070201 Determine Offender s JBR24 Community The offender s eligibility to be applied for production work is Production Eligibility Correctional Camp determined. A number of conditions need to be met allowing an Coordinator offender to be applied as a worker (e.g. at least 25% of the sentence must have been served, etc.). JPS070202 Monitor Offender's Sentence JBR24 Community The Community Correctional Camp Coordinator needs to Correctional Camp monitor and manage the offender's time served against the Coordinator sentence. JPS070203 Monitor Offender's Discipline/Behaviour JPS070204 Determine Reason for Ineligibility JPS070205 Monitor Production Participation JPS070206 Record Earnings in Financial System JBR24 Community The Community Correctional Camp Coordinator needs to Correctional Camp monitor and document the offender's behaviour and discipline. Coordinator JBR24 Community If the offender cannot become eligible for production work, Correctional Camp determine the reason for the ineligibility. Reasons may be that Coordinator the offender may have a handicap (e.g. blindness) that may prevent application to production work. JBR24 Community The offender's participation in production work needs to be Correctional Camp monitored and documented. This may, as an example, inform Coordinator the offender's skill development. JBR34 RCS Chief The earnings, per offender, need to be monitored and Accountant documented. This may assist in determining a tariff for an offender's service. Copyright 2013 Knotion Consulting (Pty) Ltd 102

JPS070207 Monitor Offender's Skills JBR22 Prison Social Affairs Development Officer JPS070208 Monitor Offender's Visitors JBR22 Prison Social Affairs Officer JPS070209 Monitor Offender s JBR22 Prison Social Affairs Participation in Activities Officer JPS070210 Monitor Offender's Health JBR22 Prison Social Affairs Status Officer JPS070211 Record Offender's Assessment JBR24 Community to Registry (System) Correctional Camp Coordinator JPS060313 Notify Stakeholders JBR24 Community Correctional Camp Coordinator JPS070212 Notify Community Corrections JBR24 Community Stakeholders Correctional Camp Coordinator Monitor how an offender's skills are developed as the sentence served progresses. Monitor and document the particulars of an offender's visitors. This is maintained across the duration of the offender's sentence. The Social Worker needs to monitor the offender s participation in in-camp activities. The offender's physical and mental well-being is continually monitored. Each of the items that are subject to monitoring needs to be documented on the prison's central repository. The various parties, related to the inmate and the inmate's sentence, need to be kept abreast of the inmate's sentence status, health and well-being. Any transgression of the camp rules must be reported to the relevant authorities and stakeholders. An escape may put the offender's ability to do production work and the offender's duration of community corrections sentence at risk. Copyright 2013 Knotion Consulting (Pty) Ltd 103

4.3.1.4.2.3 Level 4 JPS0703 Evaluate Eligibility of Offender for Release The offender's eligibility for release is evaluated. Good behaviour may constitute eligibility. Duration of sentence would make an offender eligible to be released as the sentence period runs out. business JPS0703 Evaluate Eligibility of Offender for Release Community Correctional Camp Coordinator JBR24 Community Correctional Camp Coordinator JPE0703 Offender Assessed JPS070301 Compare Time Constraint Against Sentence JPE0705 Offender Eligible for Release JPE0706 Offender Ineligible for Release Figure 4-41: JPS0703 Evaluate Eligibility of Offender for Release Activity Responsible Description JPS070301 Compare Time Constraint JBR24 Community The Community Correctional Camp Coordinator needs to Against Sentence Correctional Camp monitor and manage the offender's time served against the Coordinator sentence. Copyright 2013 Knotion Consulting (Pty) Ltd 104

4.3.1.4.2.4 Level 4 JPS0704 Release Offender The offender needs to be released. To this end and end-of-sentence certificate is issued to the offender, the system is updated and the offender's valuables are returned. The offender is subsequently set free. business JPS0704 Release Offender Community Correctional Camp Coordinator JBR24 Community Correctional Camp Coordinator JPS070402 Return Valuables from Safekeeping JPE0705 Offender Eligible for Release JPS060313 Notify Stakeholders JPS070401 Issue an End of Sentence Certificate AND AND JPS070404 Set Offender Free from Community Correction JPE0707 Offender Released JPS070403 Update Community Corrections Registry (System) with Closing Detail (Release Date, etc) Figure 4-42: JPS0704 Release Offender Activity Responsible Description JPS060313 Notify Stakeholders JBR24 Community The various parties, related to the inmate and the inmate's Correctional Camp sentence, need to be kept abreast of the inmate's sentence Coordinator status, health and well-being. Copyright 2013 Knotion Consulting (Pty) Ltd 105

JPS070401 Issue an End of Sentence JBR24 Community An official certificate, the "End of Sentence Certificate" is Certificate Correctional Camp issued to the offender on release. This is to certify that the Coordinator offender has served his / her sentence as handed down by a judge. JPS070402 Return Valuables from JBR24 Community Return all the valuables that may have been submitted, by the Safekeeping Correctional Camp offender for camp safekeeping, back to the offender. Ensure Coordinator that each items as listed on the valuables receipt is handed back. JPS070403 Update Community Corrections JBR24 Community The Community Corrections Registry system is updated with the Registry (System) with Closing Detail Correctional Camp end-of-sentence detail pertaining to the offender. (Release Date, etc) Coordinator JPS070404 Set Offender Free from JBR24 Community The Community Correctional Camp Coordinator actions the Community Correction Correctional Camp physical returning back to the broad community of the Coordinator offender. Copyright 2013 Knotion Consulting (Pty) Ltd 106

4.3.1.4.2.5 Level 4 JPS0705 Close Community Corrections Entries The system entries pertaining to the released offender are confirmed as complete and subsequently archived. business JPS0705 Close Offender's Community Corrections Entries Community Correctional Camp Coordinator JBR24 Community Correctional Camp Coordinator JPE0707 Offender Released JPS070501 Confirm Completion of Community Corrections Registry (System File on Offender) JPS060313 Notify Stakeholders JPS070502 Close and Archive File JPE0708 Community Corrections Case Closed Figure 4-43: JPS0705 Close Community Corrections Activity Responsible Description JPS070501 Confirm Completion of JBR24 Community The offender has been set free. The Community Correctional Community Corrections Registry (System Correctional Camp Camp Coordinator checks the appropriate registries to ensure File on Offender) Coordinator that the files are completed. JPS060313 Notify Stakeholders JBR24 Community The various parties, related to the inmate and the inmate's Correctional Camp sentence, need to be kept abreast of the inmate's sentence Coordinator status, health and well-being. JPS070502 Close and Archive File JBR24 Community The offender's Community Correction's registry entry is closed Correctional Camp off. Coordinator Copyright 2013 Knotion Consulting (Pty) Ltd 107

The function Public Civil and Private Litigation consists of two processes with different responsibilities. The process Public Civil Litigation is the responsibility of the Ministry of Justice (Minijust). The second process, Private Litigation is the responsibility of the Rwanda Bar Association. 4.3.1.5.1 Level 3 JP08 Private Litigation The title of this Level 3 Process was changed to Private Litigation from Private Civil Litigation as defined during the Segment Architecture phase. This change was made on request from business. Private Litigation refers to the representation of a litigant by a legal practitioner. Every legal practitioner is required to have membership to the Rwanda Bar Association. A person may approach the Bar Association to arrange for legal representation or, should the litigant be indigent, to qualify for legal representation by means of Legal Aid. Copyright 2013 Knotion Consulting (Pty) Ltd 108

business JP08 Priviate Litigation Rwanda Bar Association JP08 Private Litigation Rwanda Bar Association (RBA) JPE0801 Private Litigation Matter JPE0313 Full Prosecution Case JPS0801 Prepare Private Litigation Case JPE0802 Prepared Private Litigation Case JPS0802 Submit Private Case to Court JPE0503 Case Document Submitted to Court Figure 4-44: JP08 Private Litigation 4.3.1.5.1.1 Level 4 JPS0801 Prepare Litigation Case The legal practitioner prepares a litigation case by investigating the case independently. The legal practitioner may need to represent the client during interrogation and would advise the client on a cause of action that may be followed. Copyright 2013 Knotion Consulting (Pty) Ltd 109

business JPS0801 Prepare Litigation Case Rwanda Bar Association JBR45 Rwanda Bar Association JPE0313 Full Prosecution Case JPS080101 Determine if Person is Indigent JPS080102 Appoint Pro-Bono Lawyer Through Legal-Aid Legal Practitioner JBR26 Legal Practitioner JPE0801 Private Litigation Matter JPS080104 Represent Client During Interrogation JPS080105 Advise Client on Cause of Action JPS080103 Request/Receive PDF-version of Case JPS080108 Prepare Argument File (e-mail) JPS080106 Study Case File JPE0802 Prepared Private Litigation Case JPS080107 Investigate Case Independently Figure 4-45: JPS0801 Prepare Litigation Case Copyright 2013 Knotion Consulting (Pty) Ltd 110

Activity Responsible Description JPS080101 Determine if Person is Indigent JBR45 Rwanda Bar It is everybody's right to enjoy legal representation. The Association Rwanda Bar Association determines if a person, approaching them, can afford the services of a legal representative. JPS080102 Appoint Pro-Bono Lawyer JBR45 Rwanda Bar Legal representation would be appointed to a person through Through Legal-Aid Association legal aid, should a person be indigent. The representation would be selected from legal firms performing pro-bono (services without monetary compensation) work. JPS080103 Request/Receive PDF-version JBR26 Legal Practitioner The Legal Practitioner receives the file, by means of e-mail, in of Case File (e-mail) a.pdf format. JPS080104 Represent Client During JBR26 Legal Practitioner The Legal Practitioner needs to represent the client during the Interrogation cause of interrogation. The person being interrogated has the right to have legal representation during the interrogation. JPS080105 Advise Client on Cause of JBR26 Legal Practitioner The Legal Practitioner needs to advise the client of the most Action prudent cause of action to be taken for the specific case. JPS080106 Study Case File JBR26 Legal Practitioner The Legal Practitioner studies the client case file once the file has been received. JPS080107 Investigate Case Independently JBR26 Legal Practitioner The Legal Practitioner would more than likely conduct an independent investigation of the case. JPS080108 Prepare Argument JBR26 Legal Practitioner The defence of the client (or officially termed "Argument") is prepared based on interviews and independent investigations. Copyright 2013 Knotion Consulting (Pty) Ltd 111

4.3.1.5.1.2 Level 4 JPS0802 Submit Private Case to Court The legal practitioner is required by the Judiciary procedural act to send the reply to the prosecutor's argument and the prepared argument to the prosecutor (if representing a defendant) as well as to the court. business JPS0802 Submit Priv ate Case to Court Legal Practitioner JBR26 Legal Practitioner JPE0802 Prepared AND Private Litigation Case JPS080201 Send Reply and Argument to Prosecutor AND JPE0503 Case Document Submitted to Court JPS080202 Send Reply and Argument to President of the Court Figure 4-46: JPS0802 Submit Private Case to Court Activity Responsible Description JPS080201 Send Reply and Argument to President of the Court JBR26 Legal Practitioner The two parties - Prosecution and Defense, need to forward their respective arguments to the President of the Court before the case commences. JPS080202 Send Reply and Argument to Prosecutor JBR26 Legal Practitioner According to the Rwanda Court Procedure act the prosecution and defence are required to share their respective arguments with one another. The defendant (Legal Practitioner) sends the defence argument to the Prosecutor. Copyright 2013 Knotion Consulting (Pty) Ltd 112

4.3.1.5.2 Level 3 JP10 Public Civil Litigation MINIJUST is the legal representative of the state and all its departments. As such it advises the state and acts on its behalf in all legal matters. business JP10 Public Civil Litigation Public Civil Litigation JP10 Public Civil Litigation JPE1001 Attorney General Initiated JPE1002 Attorney General Received Ministry of Justice (MINIJUST) JPS1001 Record Receipt of Litigation JPE1003 Receipt of Litigation Recorded JPS1002 Determine Need for Amicable Settlement JPE1004 Amicable Settlement not Required JPE1005 Amicable Settlement Required JPS1003 Execute Mediation JPE1006 Rejected Mediation JPE1007 Accepted Mediation JPS1006 Prepare Litigation Case JPS1004 Manage Mediation Result JPE1008 Case Submitted to Court JPE1009 Resolutions Implemented JPS1005 Close Public Civil Litigation Case JPE1010 Public Civil Litigation Case Closed Figure 4-47: JP10 Public Civil Litigation 4.3.1.5.2.1 Level 4 JPS1001 Record Receipt of Litigation The Ministry of Justice (MINIJUST) is the legal counsel and representative of the state. As such any legal action taken against the state or any of its departments are received by MINIJUST. Copyright 2013 Knotion Consulting (Pty) Ltd 113

business JPS1001 Record Receipt of Litigation MINIJUST Central Secretary JBR37 MOJ Central Secretary JPE100101 Attorney General Initiated JPE100102 Attorney General Received JPS100101 Receive Physical File JPS100102 Capture Civil Public Litigation Case to IECMS JPS100103 Record Case Using DTMS Civil Litigation Secretary (CLS) JBR46 Civil Litigation Secretary (CLS) JPS100104 Allocate an Internal Reference Number to Case (System) JPS100105 Scan File (or Part Thereof if too Large) JPS100106 Capture Case to Scheduling System JPS100107 Hand Physical Case to Senior State Attorney Senior State Attorney JBR38 Senior State Attorney JPS100108 Assign Case to Principal State Attorney (PSA) Principal State Attorney JBR47 Principal State Attorney JPS100109 Check File for Completeness JPE100103 Receipt of Litigation Recorded Figure 4-48: JPS1001 Record Receipt of Litigation Copyright 2013 Knotion Consulting (Pty) Ltd 114

Activity Responsible Description JPS100101 Receive Physical File JBR37 MOJ Central Secretary JPS100102 Capture Civil Public Litigation JBR37 MOJ Central Case to IECMS Secretary JPS100103 Public Civil Litigation files are JBR37 MOJ Central received / initiated in a hardcopy format. Secretary JPS100104 Allocate an Internal Reference JBR46 Civil Litigation Number to Case (System) Secretary (CLS) JPS100105 Scan File (or Part Thereof if too JBR46 Civil Litigation Large) Secretary (CLS) JPS100106 Capture Case to Scheduling JBR46 Civil Litigation System Secretary (CLS) JPS100107 Hand Physical Case to Senior JBR46 Civil Litigation State Attorney Secretary (CLS) JPS100108 Assign Case to Principal State JBR38 Senior State Attorney (PSA) Attorney JPS100109 Check File for Completeness JBR47 Principal State Attorney Public Civil Litigation files are received / initiated in a hardcopy format. The MINIJUST Central Secretary captures the receipt of a Civil Litigation Case to the IECM system before distributing it. The MINIJUST Central Secretary record each case file received using to the DTMS. An internal reference number is allocated by the MINIJUST Central Secretary to the case. The case file received by the MINIJUST Central Secretary is scanned to create an electronic copy thereof. In the instance where the case file proofs too large to feasibly scan, a summary of the file, with the most crucial information, is scanned. The Civil Litigation Secretary (CLS) captures the case to the MINIJUST scheduling system. The physical case file is handed by the Civil Litigation Secretary to the office of the Senior State Attorney. The Senior State Attorney assigns the case to a Principal State Attorney to process. The Principal State Attorney checks the case file to ensure that the file is complete. Copyright 2013 Knotion Consulting (Pty) Ltd 115

4.3.1.5.2.2 Level 4 JPS1002 Determine Need for Amicable Settlement In the instance of the state being the defendant the Principal State Attorney would determine, based on meetings with relevant state departments and the merits of the case. business JPS1002 Determine Need for Amicable Settlement Pricipal State Attorney JBR47 Principal State Attorney JPE100103 Receipt of Litigation Recorded JPS100201 Determine if Mediation is Required JPE1004 Amicable Settlement not Required JPS100202 Meet with Opposing Party JPS100203 Conduct First Meeting with Departments to Prepare Case JPE1005 Amicable Settlement Required Figure 4-49: JPS1002 Determine Need for Amicable Settlement Activity Responsible Description JPS100201 Conduct First Meeting with JBR47 Principal State A meeting is arranged with the various state departments Departments to Prepare Case Attorney involved in the case. The Principal State Attorney determines from the meeting if an amicable settlement should be sought. JPS100202 Determine if Mediation is JBR47 Principal State The Principal State Attorney determinate if mediation would Required Attorney be required. Only those cases made against the state are Copyright 2013 Knotion Consulting (Pty) Ltd 116

JPS100203 Meet with Opposing Party JBR47 Principal State Attorney considered for mediation. Those cases initiated by the state are never considered for mediation. An initial meeting with the opposing part is arranged. The Principal State department utilises the initial meeting to determine the intent of the opposing party. 4.3.1.5.2.3 Level 4 JPS1003 Execute Mediation The State Attorney would lead the mediation process with the opposing party. Beforehand the maximum liability of the state gets determined. The court needs to be kept informed if the state has received a summons. Copyright 2013 Knotion Consulting (Pty) Ltd 117

business JPS1003 Execute Mediation State Attorney JBR27 State Attorney JPS100301 Determine Potential Settlement Ceiling (Max Liability) JPE1005 Amicable Settlement Required AND AND JPS100303 Mediate with Opposing Party JPS100305 Inform Court of Accepted Mediation (If Summons Was Received) JPE1007 Accepted Mediation JPS100302 Inform Court of Imminent Mediation (If Summons Was Received) JPE100301 Settlement Exceeding Ceiling Required JPS100304 Determine if Settlement Should be Accepted JPS100306 Inform Court of Rejected Mediation (If Summons was Received) JPE1006 Rejected Mediation Figure 4-50: JPS1003 Execute Mediation Activity Responsible Description JPS100301 Determine Potential JBR27 State Attorney The State Attorney determines what the potential settlement Settlement Ceiling (Max Liability) ceiling may be. This is called the state s maximum liability. Settlements would be entertained up to the amount arrived at. JPS100302 Inform Court of Imminent Mediation (If Summons Was Received) JBR27 State Attorney In the instance that the state was summons to appear in court, the State Attorney would inform the court of the arranged mediation process the state is embarking upon. JPS100303 Mediate with Opposing Party JBR27 State Attorney The State Attorney meets with the opposing party in an effort to reach a settlement before the case goes to court. Copyright 2013 Knotion Consulting (Pty) Ltd 118

JPS100304 Determine if Settlement Should be Accepted JPS100305 Inform Court of Accepted Mediation (If Summons Was Received) JPS100306 Inform Court of Rejected Mediation (If Summons was Received) JBR27 State Attorney JBR27 State Attorney JBR27 State Attorney Solution Business Architecture Definition for JRLOS In the instance that the settlement exceeds the maximum liability, the State Attorney needs to consider the state of the case to determine whether the settlement needs to be accepted - despite the settlement exceeding the ceiling decided upon. Inform the court that the case has been settled and would not proceed to court. Inform the court that the attempt to mediate was unsuccessful and that, as a consequence, the case would proceed to court. Copyright 2013 Knotion Consulting (Pty) Ltd 119

4.3.1.5.2.4 Level 4 JPS1004 Manage Mediation Result In the instance that the state needs to pay a settlement to the opposing party certain procedures need to be followed. As an example: the identification of all the beneficiaries need to be established before the settlement is paid out. business JPS1004 Manage Mediation Result State Attorney JBR27 State Attorney JPE1007 Accepted Mediation JPS100401 Contract Signed by Case Parties JPS100402 Ensure Contract Includes "No Further Claim" Stipulation JPS100403 Obtain Complete Identification of Beneficiaries MINICOFIN MINICOFIN JPS100404 Provide Proof of Payment to All Parties JPE1009 Resolutions Implemented Figure 4-51: JPS1004 Manage Mediation Result Activity Responsible Description JPS100401 Contract Signed by Case Parties JBR27 State Attorney The State Attorney signs the settlement contract with the opposing party. JPS100402 Ensure Contract Includes "No Further Claim" Stipulation JBR27 State Attorney All settlement contracts between the state and an opposing party must at all times contain the stipulation that the opposing party has "No further claim" against the state. Copyright 2013 Knotion Consulting (Pty) Ltd 120

JPS100403 Obtain Complete Identification of Beneficiaries JPS100404 Provide Proof of Payment to All Parties JBR27 State Attorney MINICOFIN Solution Business Architecture Definition for JRLOS The opposing party has to provide the state a complete list of the beneficiaries of the settlement. The submission of this list is compulsory. The Ministry of Finance provides the opposing party with a proof once payment has been made. 4.3.1.5.2.5 Level 4 JPS1005 Close Public Civil Litigation Case On completion of the case the case files - physical and electronic - need to be archived. The notes on the proceedings need to be made available to maintain transparency. business JPS1005 Close Public Civ il Litigation Case State Attorney JBR27 State Attorney JBR46 Civil Litigation Secretary (CLS) JPE1009 Resolutions Implemented JPS100501 Archive Electronic Version of the Case File JPS100502 Archive Physical Files JPS100503 Ensure that Notes on Proceedings are Available JPE1010 Public Civil Litigation Case Closed Figure 4-52: JPS1005 Close Public Civil Litigation Case Copyright 2013 Knotion Consulting (Pty) Ltd 121

Activity Responsible Description JPS100501 Archive Electronic Version of JBR27 State Attorney The electronic version of the case file is archived on conclusion the Case File of the case. JPS100502 Archive Physical Files JBR27 State Attorney The physical case file is archived on conclusion of the case. JPS100503 Ensure that Notes on JBR27 State Attorney The notes taken and kept during the progression of the case Proceedings are Available needs to remain available. The notes may be required in the transparent MINIJUST and to provide future state litigants with precedents. Copyright 2013 Knotion Consulting (Pty) Ltd 122

4.3.1.5.2.6 Level 4 JPS1006 Prepare Litigation Case The Principal State Attorney prepares and submits the physical / electronic brief to the court and opposing parties. business JPS1006 Prepare Litigation Case Principal State Attorney JBR47 Principal State Attorney JPE1004 Amicable Settlement not Required JPE1006 Rejected Mediation JPS100601 Prepare Brief JPS100602 Submit Physical / Electronic Brief to Court and Opposing Parties JPE0504 Litigation Case Prepared Figure 4-53: JPS1006 Prepare Litigation Case Activity Responsible Description JPS100601 Prepare Brief JBR47 Principal State The Principal State Attorney and the team prepares the brief Attorney for the court. JPS100602 Submit Physical / Electronic JBR47 Principal State The brief, prepared by the Principal State Attorney has to be Brief to Court and Opposing Parties Attorney submitted to the court as well as to the opposing parties. Copyright 2013 Knotion Consulting (Pty) Ltd 123