ASU Customer survey Exit Interview Page: ASU Service user exit interview report 200708 Did your support officer visit you once a month? Yes No
ASU Customer survey Exit Interview Page:2 ASU Service user exit interview report 200708 Were their visits helpful Yes No
ASU Customer survey Exit Interview Page:3 ASU Service user exit interview report 200708 Did your support officer treat you with respect Yes No 72 98.6%.4%
ASU Customer survey Exit Interview Page:4 ASU Service user exit interview report 200708 Have you or any of y our family been the victim of harassment or racist abuse d uring the time you h ave been living in N... Yes No 32 43.8% 4 56.2%
ASU Customer survey Exit Interview Page:5 ASU Service user exit interview report 200708 Did you tell your support officer about the harassment or racist abuse? Yes No 3 23 74.2% 8 25.8%
ASU Customer survey Exit Interview Page:6 ASU Service user exit interview report 200708 How happy were you w ith the w ay your support officer handled the incident? Very happy Happy Neither happy nor unhappy Unhappy Very unhappy 23 8 34.8% 8 34.8% 5 2.7% 4.3% 4.3%
ASU Customer survey Exit Interview Page:7 ASU Service user exit interview report 200708 69 % Satisfied 95% Confidence Interval What do you think of the service provided by your support officer? Very good Good Neither good nor poor Poor Very poor 94.2% ±5.5% 4 59.4% 24 34.8% 4 5.8%
ASU Customer survey Exit Interview Page:8 ASU Service user exit interview report 200708 ZTest What do you think of the service provided by your support officer? Very good Good Neither good nor poor Poor Very poor How happy were you with the way your support officer handled the incident? A. Very happy B. Happy 23 8 34.8% 5 8 53.3% CD 4 4 D 8 34.8% 5 33.3% 2 50.0% 25.0% d C. Neither happy nor unhappy 5 2.7% 6.7% A 2 50.0% 2 50.0% D. Unhappy E. Very unhappy 4.3% A 25.0% Ab 4.3% 6.7%
ASU Customer survey Exit Interview Page:9 ASU Service user exit interview report 200708 % Satisfied 95% Confidence Interval What did you think of your home Very good Good Neither good nor poor Poor Very poor 83.6% ±8.5% 27 37.0% 34 46.6% 0 3.7%.4%.4%
ASU Customer survey Exit Interview Page:0 ASU Service user exit interview report 200708 of suitable size equipped with enough furniture equipped with furniture in good condition Yes 23 87 87.8% 72 65 90.3% 70 6 87.% 7 6 85.9% No 26 2.2% 7 9.7% 9 2.9% 0 4.%
ASU Customer survey Exit Interview Page: ASU Service user exit interview report 200708 % Satisfied 95% Confidence Interval How happy were you with the area surrounding your home? Very happy Happy Neither happy nor unhappy Unhappy Very unhappy 6.6% ±.2% 2 28.8% 24 32.9% 7 23.3% 5 6.8% 6 8.2%
ASU Customer survey Exit Interview Page:2 ASU Service user exit interview report 200708 Res ponse s Vandalism Graffiti Dogs Litter and rubbish in the street Problems with neighbours Racial harassment Noise from people Noise from traffic People causing damage to your home Drug Dealing Other crime Serious Problem 75 25 7.5% 63 5 23.8% 60 8 3.3% 66 4 6.% 68 5 22.% 66 0 5.2% 66 9 28.8% 67 3 9.4% 67 8.9% 66 2 8.2% 64 0 5.6% 62 7.7% Slight Problem 42 9.9% 6 25.4% 3 2.7% 20 30.3% 27 39.7% 8 2.% 9 3.6% 3 9.4% 8.9% 3 9.7% 5 7.8% 0 6.% Not a Problem 448 62.7% 32 50.8% 39 65.0% 42 63.6% 26 38.2% 48 72.7% 38 57.6% 4 6.2% 5 76.% 4 62.% 49 76.6% 4 66.%
ASU Customer survey Exit Interview Page:3 ASU Service user exit interview report 200708 70 % Satisfied 95% Confidence Interval What do you think of the service provided by the Asylum Seekers Unit? Very good Good Neither good nor poor Poor Very Poor 95.7% ±4.7% 4 58.6% 26 37.% 3 4.3%