Phone: (541) FAX: (541) Web Site:

Size: px
Start display at page:

Download "Phone: (541)447-5627 FAX: (541) 447-5628 Web Site: www.cityofprineville.com"

Transcription

1 City of Prineville 387 NE THIRD STREET PRINEVILLE, OREGON Phone: (541) FAX: (541) Web Site: January 26, 2015 ADDENDUM # 3 - RFP# TITLE: Banking Services Final Questions Received January 23, :00 AM: Q. Page 7, Item 17 Lockbox Services: Are you currently using lockbox services? If so can you provide a monthly statement. If not, what volume of utility bills do you expect to receive and what services are needed i.e., accepting and process payments with coupons? We do approx payments a month. We would like payments mailed to a post office box collected by your staff, processed by your staff, with a file sent to us daily to upload to our system. We would also like copies of all checks processed to be mailed to us daily. We do not get a monthly statement. Q. Page 7, Item 18 Payroll Services Are you currently using a payroll service provider? What specific features are you looking for? A. We do our payroll processing in house. We are looking to have 2 separate payroll accounts that maintain a zero balance for payroll payments only. We want to be able to upload a payroll template for direct deposit. Q. Page 7, Item 19 On-line banking services, providing the direct payment of utility bills. Are you referring to your current web-based payment option where the utility customer pays their bill through the City website or adding the option of ACH (your customer authorizes the City to directly debit their account monthly)? Or both? A. We only want the option of ACH (our customer authorizes the City to directly debit their account monthly). Q. What is the average monthly balance in the City s Money Market account? A. $100,000. Q. Can you provide more details on Investment Services including trading fees on page 12 and provide statements? A. Currently we do not utilize investment services other than the Local Government Pool.

2 Q. Can you provide more details on the Return On Investment in the scoring section? A. We would like to know what type of interest we will earn on our checking and money market accounts and we will be scoring accordingly. Q. Even though the Corporate Credit Card piece has been removed per your addendum we would still like to propose on that piece. What is the City s aggregate credit card limit and how many cards do you utilize? A. The highest limit is $10,000 and we have 21 cards utilized. Q. What are the City s current ACH credit and ACH debit limits? A. Certain administration has a 10 million dollar limit for both ACH Credits and Debits. Q. Please clarify the account analysis fee line item on page 12. Is this the total analysis fee or an actual line item on the City s analysis statement? A. Total analysis fee. Q. What is the purpose of the second set of operations and payroll accounts? A. We have separate accounts for our Railroad operations as they have a separate tax ID number. Q. Does Tyler Technologies provide both the billing and accounting software packages? Q. What is the billing cycle and how many bills are sent monthly? A. Our billing cycle ends on the 15 th and the bills go out around the 20 th of the month. We have approx utility accounts. Q. How many clients currently pay by ACH (direct debit), card and check (rough percentages)? A. Roughly 1050 check per month, 1590 credit card payments, 275 auto drafts for utility(once a month) and 50 EFT. Q. What data transmissions do you currently receive? A. Comma delimited. Q. Is your ACH file in NACHA format? A. Our ACH for payroll is NACHA format.

3 Q. Is ACH used for both employee pay and client billing? A. Yes, both. Q. How many Bill-Pays are currently received (are any consolidated)? A. We have approximately 275 accounts a month that are on auto draft. None of them are consolidated. Q. Does your current bill currently have a scanline? Q. Are any lockbox services employed today? Q. Do you utilize any Remote Capture device for checks? A. No. Q. Is there any seasonal fluctuation of employees? Q. Please confirm dollar amounts of payroll disbursements. A. During the peak season roughly $260,000 per month for the City account and the Railroad account stays pretty steady at approximately $11,000. Additional information requested Please provide 3 months of analysis statements or one month if they are consistent from month to month. A. Analysis statements are included as a separate attachment. Please provide 3 months of lockbox statements or one month if they are consistent from month to month. A. We do not get monthly lockbox statements. Could we secure the following statements: Account analysis B. Analysis statements are included as a separate attachment.

4 Bank statement A. Bank statements are included as a separate attachment. Merchant statement A. Items 8 and 9 on page 6 have been excluded per addendum #1 Questions Regarding Excluded Sections per Addendum #1 Q. Page 6, Items 8 & 9 Merchant Services - Can you provide the following information about your current Merchant Service processing system? It would also help if you were able to provide us with a Merchant Service statement. 1. Please provide the name and version of any processing solution (terminal, POS, gateway, or software (insert merchant name) is utilizing. 2. Are there any enhancements City of Prineville would like to add? 3. Does City of Prineville assess a convenience fee for any transaction? 4. Please provide 3 months of merchant statements for a pricing analysis. 5. Please provide annual volume. 6. Please provide average ticket. 7. Please provide annual number of transactions. 8. Please provide the number of terminals. 9. Who is the current merchant services provider for City of Prineville? 10. Is City of Prineville utilizing pin debit? 11. Is City of Prineville PCI compliant? 12. When does your current contract expire? 13. Does City of Prineville accept E-checks? 14. How many E-checks does City of Prineville accept annually? 15. Does City of Fairview charge a convenience fee for E-checks? 16. Who is City of Prineville s IVR provider? 17. Does City of Prineville charge a convenience fee for IVR transactions? Q. Page 6, Item 10 Corporate bankcard. To better understand the City of Prineville s needs we have the following questions: 1. Annual spend 2. How many card holders today? 3. What kinds of things do they use the card for today? Do they pay any vendors with the card today? 4. How do they handle the monthly reconciliation process? Do the integrate the results into their accounting system? 5. What do they like and dislike about their current program?

5 Q. Merchant Questions 1. Can you provide at least one processing statement for every outlet that accepts credit card? (If they accept American Express, the statements may be separate.) 2. At each location, what is the method for accepting payment? Example: At the Court House, we accept payments in person only using a terminal Hypercom t4220. Or, Utility payments can be made online using the website. The gateway being used could be Authorize.net and in person, they can swipe through a terminal Hypercom t Do you own or lease the terminal equipment and if you lease, how long are they remaining and what is their monthly payment? If you purchased the terminals, are you aware of the EMV Chip Technology mandate by Oct. 2015? Q. What is the number of anticipated company credit cards and monthly spend? Q. Required Banking Services: Page 6 Items #8-9: In addition to Tyler Technologies for the online utility billing, would the City please provide the name of all other credit card processing companies you are currently using? Q. Would the City please provide the name and version number of the credit card processing software vendors? Q. How many merchant accounts does the City have at this time? Q. What is the City's yearly dollar amount for credit card transactions for Visa, MasterCard, Discover and American Express? Q. What is the average transaction size for each of the credit card payment types accepted? Q. Would the City please describe the mode in which the cards are processed ie, face to face, mail/telephone, website?

6 Q. Item #10: Does the City currently have a corporate/purchasing card provider? If so, who is your current card provider? Q. If yes; How many departmental/individual cards does the City have? Q. What is the City's current monthly spend/credit line for the program you have today? Q. What is the current average transaction size of your program? Q. Have you had any Large Ticket Volume associated with your current program? If so, can you provide the historic volume in terms of dollars and the average transaction size associated with this volume? Q. What IT software will be used by the City to reconcile the card program? PLEASE ACKNOWLEDGE RECEIPT OF ADDENDUM AND RETURN WITH YOUR BID. FAILURE TO ACKNOWLEDGE YOUR ADDENDUM COULD CONSTITUTE REJECTION OF YOUR BID. VENDOR NAME VENDOR ADDRESS SIGNATURE End of Addendum #3

Purchasing and Property Services AOC 200 4202 East Fowler Avenue Tampa, Florida 33620 (813) 974-2481. http://usfweb2.usf.edu/purchasing/purch2.

Purchasing and Property Services AOC 200 4202 East Fowler Avenue Tampa, Florida 33620 (813) 974-2481. http://usfweb2.usf.edu/purchasing/purch2. Purchasing and Property Services AOC 200 4202 East Fowler Avenue Tampa, Florida 33620 (813) 974-2481 Web Address: http://usfweb2.usf.edu/purchasing/purch2.htm October 21, 2014 Invitation to Bid No. Entitled:

More information

County of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty.

County of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty. County of El Paso Purchasing Department 800 E. Overland Room 300 El Paso, Texas 79901 (915) 546-2048 / Fax: (915) 546-8180 www.epcounty.com ADDENDUM 1 To: From: All Interested Bidders Lucy Balderama, Inventory

More information

RFP #226134. QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013)

RFP #226134. QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013) RFP #226134 QUESTION AND ANSWERS Electronic Web and Payment Processing Services (as of 2/1/2013) 1. Can the County provide information as to the annual volume of records and the types of systems in use?

More information

ADDENDUM #2 REQUEST FOR PROPOSALS 2015-165

ADDENDUM #2 REQUEST FOR PROPOSALS 2015-165 ADDENDUM #2 REQUEST FOR PROPOSALS 2015-165 Banking Services TO: FROM: CLOSING DATE: SUBJECT: All Potential Responders Angie Williams, RFP Coordinator November 13, 2015 at 3:00PM (UNCHANGED) 2015-165 RFP

More information

Merchant Services Request for Proposals Questions and Answers

Merchant Services Request for Proposals Questions and Answers Merchant Services Request for Proposals Questions and Answers 1. Would you be open to the idea of having convenience fees instead of Proposed Per- Transaction Fees and Discount Fees, thus making the process

More information

ADDENDUM #2. Please note the following specification changes/additions/clarifications relative to the above Request for Bid.

ADDENDUM #2. Please note the following specification changes/additions/clarifications relative to the above Request for Bid. ADDENDUM #2 To: All Companies Interested in Submitting a Bid From: Diane Rodenkirk, Purchasing Agent Proposal: Merchant Card Services, Dated: June 25, 2009 Subject: Addendum #2 (3 pages) Date: July 2,

More information

Exhibit 1 Solicitation Inquiries and Responses. (1) Must we have an office in Florence, Arizona?

Exhibit 1 Solicitation Inquiries and Responses. (1) Must we have an office in Florence, Arizona? PAGE 1 OF 7 Exhibit 1 Solicitation Inquiries (1) Must we have an office in Florence, Arizona? No, the office location does not have to be in Florence, Arizona. Provide the nearest office location in proximity

More information

New Customer Workbook

New Customer Workbook UTAH GOVPAY: THE OFFICIAL PAYMENT SOLUTION FOR UTAH GOVERNMENT New Customer Workbook Extend the power of your website by taking payments online OVERVIEW Start Taking Payments in Days with Utah GovPay Features

More information

NOTICE TO ALL PROPOSERS

NOTICE TO ALL PROPOSERS Purchasing Department 333 Seventh Ave., 15 th Floor New York, NY 10001 Purchasing Dept. Tel. 212-217-3630 Purchasing Dept. Fax 212-217-3631 Purchasing@fitnyc.edu NOTICE TO ALL PROPOSERS Date: June 25,

More information

RFP For Electronic Payment Services (No. DOF2015-001) Questions and Answers

RFP For Electronic Payment Services (No. DOF2015-001) Questions and Answers Regarding Fees and Payments Questions 1 Q: Which bank is the County s banking services provider? (i.e.: where funds are deposited) Q: Would the County be interested in guaranteed e-checks for the current

More information

City of Prineville Request for Proposal (RFP) RFP #1002-14-15 For Banking Services

City of Prineville Request for Proposal (RFP) RFP #1002-14-15 For Banking Services Request for Proposal (RFP) RFP #1002-14-15 For Banking Services January 2015 TABLE OF CONTENTS Introduction Page 3 Background Page 4 Proposal Procedures Page 5 Required Banking Services Page 6 Other Requirements

More information

Request for Proposal (RFP): Banking Services - Vendor Questions

Request for Proposal (RFP): Banking Services - Vendor Questions Addenda #2 January 23, 2015 Request for Proposal (RFP): Banking Services - Vendor Questions Questions: 1. The Table of Contents includes an entry for Appendix C Investment Portfolio, however there is not

More information

MARYLAND STATE TREASURER S OFFICE Louis L. Goldstein Treasury Building 80 Calvert Street, Room 109 Annapolis, Maryland 21401

MARYLAND STATE TREASURER S OFFICE Louis L. Goldstein Treasury Building 80 Calvert Street, Room 109 Annapolis, Maryland 21401 MARYLAND STATE TREASURER S OFFICE Louis L. Goldstein Treasury Building 80 Calvert Street, Room 109 Annapolis, Maryland 21401 QUESTIONS AND ANSWERS FOR REQUEST FOR PROPOSALS FOR MERCHANT SERVICES RFP #MCARD-07292015

More information

RFP-142220 Credit and Debit Card Processing Services. Addendum 1 Solicitation Inquiries and Responses

RFP-142220 Credit and Debit Card Processing Services. Addendum 1 Solicitation Inquiries and Responses 1. 2.8.2 states that Contractor must provide references of at least three customers that have Accela and Accela Citizen Access integrations in production. Would there be any possibility to have this mandatory

More information

A D D E N D U M NO. 1

A D D E N D U M NO. 1 REQUEST FOR PROPOSAL SUPPLY OF BANKING SERVICES CONTRACT NO. 12-156 A D D E N D U M NO. 1 The following shall form part of the tender documents issued by the City of Guelph s Purchasing Department, September,

More information

WISCONSIN ACCOUNTING MANUAL Department of Administration State Controller s Office

WISCONSIN ACCOUNTING MANUAL Department of Administration State Controller s Office BACKGROUND State of Wisconsin agencies accepted more than 6 million credit/debit card payments annually through the following payment channels: Point of Sale (State agency location) Point of Sale (Retail-agent

More information

Marion County Board of County Commissioners and Marion County Clerk of the Circuit Court Questions and Answers addendum dated 5/25/2012 thru 5/31/2012

Marion County Board of County Commissioners and Marion County Clerk of the Circuit Court Questions and Answers addendum dated 5/25/2012 thru 5/31/2012 Marion County Board of County Commissioners and Marion County Clerk of the Circuit Court Questions and Answers addendum dated 5/25/2012 thru 5/31/2012 Purchasing Card related questions from RFP: Does the

More information

Failure to follow the following procedures may subject the state to significant losses, including:

Failure to follow the following procedures may subject the state to significant losses, including: SUBJECT: Policy and Procedures PAGE: 1 of 5 INTRODUCTION During fiscal year 2014, State of Wisconsin agencies accepted approximately 6 million credit/debit card payments through the following payment channels:

More information

RFP No. 15-03-31001 General Banking, Merchant Card and Custody/Bond Trustee Services. Addendum No. 1 April 22, 2015 Questions and Answers

RFP No. 15-03-31001 General Banking, Merchant Card and Custody/Bond Trustee Services. Addendum No. 1 April 22, 2015 Questions and Answers The following CHANGE is being made: Exhibit A, Current General Banking Services, has been REVISED, copy attached. Banks MUST submit their fees using the REVISED Excel file. Fees related to all services

More information

bid every 10 years Are there specific pain points or issues with your current processor you are trying to resolve by going out for RFP?

bid every 10 years Are there specific pain points or issues with your current processor you are trying to resolve by going out for RFP? Questions Why are you going out for RFP? Are there specific pain points or issues with your current processor you are trying to resolve by going out for RFP? How long have you been with your current processor

More information

NOTICE TO ALL PROPOSERS. Please note the following are answers to questions submitted for the Banking and Related Services RFP:

NOTICE TO ALL PROPOSERS. Please note the following are answers to questions submitted for the Banking and Related Services RFP: NOTICE TO ALL PROPOSERS Purchasing Department 333 Seventh Ave., 15 th Floor New York, NY 10001 Purchasing Dept. Tel. 212-217-3630 Purchasing Dept. Fax 212-217-3631 Purchasing@fitnyc.edu Date: June 22,

More information

Answers for Merchant Service RFP Questions

Answers for Merchant Service RFP Questions Answers for Merchant Service RFP Questions The Will County Treasurer s Office has received several questions concerning our RFP for Merchant Services and Credit Card Processing. Here are our replies. We

More information

POLICY SECTION 509: Electronic Financial Transaction Procedures

POLICY SECTION 509: Electronic Financial Transaction Procedures Page 1 POLICY SECTION 509: Electronic Financial Transaction Procedures Source: NDSU President NDSU VP for Finance and Administration NDSU VP for Information Technology A. Purpose / Rationale Many NDSU

More information

EMERALD COAST UTILITIES AUTHORITY BID 2015 12 RFP BANKING SERVICES April 1, 2014 ADDENDUM NUMBER 3

EMERALD COAST UTILITIES AUTHORITY BID 2015 12 RFP BANKING SERVICES April 1, 2014 ADDENDUM NUMBER 3 EMERALD COAST UTILITIES AUTHORITY BID 2015 12 RFP BANKING SERVICES April 1, 2014 ADDENDUM NUMBER 3 Prospective Bidders: This addendum is issued to clarify questions received about this request for proposal

More information

4. Can the City provide the current ERP system and accounting software that it uses today?

4. Can the City provide the current ERP system and accounting software that it uses today? CITY OF NEWARK Delaware RFP NO. 15-02 ONLINE PAYMENT PROCESSING AND BILL PRESENTMENT SYSTEM ADDENDUM NO. 1 QUESTIONS AND ANSWERS July 9, 2015 1. Will the city consider an extension? A: The City may consider

More information

ODPS/BMV RFP QUESTIONS AND ANSWERS. October 5, 2015

ODPS/BMV RFP QUESTIONS AND ANSWERS. October 5, 2015 ODPS/BMV RFP QUESTIONS AND ANSWERS October 5, 2015 1. We planned on submitting our response just through email. Do we also have to send the pricing on a CD? No, the pricing can be sent by email also. However,

More information

General Account Services

General Account Services REQUEST FOR PROPOSAL FOR BANKING SERVICES FORMAL BID NO. 14-295 QUESTIONS AND ANSWERS OCTOBER 20, 2014 The City has taken all questions presented to us by local banks interested in responding to our banking

More information

UO Third Party Credit Card Processing Request

UO Third Party Credit Card Processing Request UO Third Party Credit Card Processing Request To protect customer cardholder data and comply with Payment Card Industry (PCI) rules, Third Party Service Providers and Payment Applications used to process

More information

City of Appleton and Outagamie County RFP for Credit/Debit Card Processing Services. Vendor Questions/Answers

City of Appleton and Outagamie County RFP for Credit/Debit Card Processing Services. Vendor Questions/Answers 1. Section 2.5: For those sections of business that credit card fees will be merchant absorbed, will settlement be gross or net funds? City of Appleton and Outagamie County (Both): Net of fees 2. Section

More information

Contract Duration This contract runs through June 30, 2013 with annual options to renew through June 30, 2015 (two option years).

Contract Duration This contract runs through June 30, 2013 with annual options to renew through June 30, 2015 (two option years). Commonwealth of Massachusetts Electronic Payment Processing Services Contract (PRF44designatedOSC) and PCI Compliance (CTRPCI2007) Part of the Commonwealth's E-Government Initiative includes a program

More information

LAKELAND AREA MASS TRANSIT DISTRICT (LAMTD) Office of Purchasing and Contracts 1212 George Jenkins Blvd, Lakeland Florida 33815

LAKELAND AREA MASS TRANSIT DISTRICT (LAMTD) Office of Purchasing and Contracts 1212 George Jenkins Blvd, Lakeland Florida 33815 LAKELAND AREA MASS TRANSIT DISTRICT (LAMTD) Office of Purchasing and Contracts 1212 George Jenkins Blvd, Lakeland Florida 33815 AMENDMENT OF SOLICITATION 1. SOLICITATION No. 13-024 2. AMENDMENT No. 1 3.

More information

Chapter 40 - E-Commerce: Electronic Acceptance and Disbursement of State Funds/Benefits

Chapter 40 - E-Commerce: Electronic Acceptance and Disbursement of State Funds/Benefits Chapter 40 - : Electronic Acceptance and Disbursement of State Funds/Benefits 40.10 General Provisions 40.10.10 Policies in this chapter are minimum standards July 1, 2010 40.10.20 Authority for these

More information

ADDENDUM ONE. Date: June 17, 2013. All Bidders. Mary Lanning Buyer State Purchasing Bureau. Addendum for One 4404 Z1

ADDENDUM ONE. Date: June 17, 2013. All Bidders. Mary Lanning Buyer State Purchasing Bureau. Addendum for One 4404 Z1 ADDENDUM ONE Date: June 17, 2013 To: From: RE: All Bidders Mary Lanning Buyer State Purchasing Bureau Addendum for One 4404 Z1 Original Opening Date and Time: August 5, 2013 at 2:00 p.m. Following are

More information

BillMax Electronic Fund Processing

BillMax Electronic Fund Processing BillMax Billing Solutions The ispark Group, Inc. PO Box 1947 Colleyville, TX, 76034 USA 877.245.5629 817.446.7776 Fax 817.446.7773 BillMax Documentation Copyright 1994-2014 The ispark Group, Inc. Documentation

More information

SCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES

SCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES SCHEDULE A MODIFIED SCOPE OF SERVICES MERCHANT CARD PROCESSING SERVICES STATE OF NORTH CAROLINA AND SUNTRUST MERCHANT SERVICES Contract Number 14-06002 The terms Servicers and Vendor shall be used interchangeably

More information

Servicing Bank and Merchant Card Processing RFP 16-01 Q&A received 4/18/2016.

Servicing Bank and Merchant Card Processing RFP 16-01 Q&A received 4/18/2016. Servicing Bank and Merchant Card Processing RFP 16-01 Q&A received 4/18/2016. Highlighted items will be updated as information is available. Questions are listed as submitted in no particular order. State

More information

Application for acceptance of Payment Cards by UVa Departments (5/15 BC)

Application for acceptance of Payment Cards by UVa Departments (5/15 BC) Application for acceptance of Payment Cards by UVa Departments (5/15 BC) Department Name: Physical (street) Address: UVa mailing (PO) address: City, State and Zip: The individuals signing below have read

More information

POLICY & PROCEDURE DOCUMENT NUMBER: 3.3101. DIVISION: Finance & Administration. TITLE: Policy & Procedures for Credit Card Merchants

POLICY & PROCEDURE DOCUMENT NUMBER: 3.3101. DIVISION: Finance & Administration. TITLE: Policy & Procedures for Credit Card Merchants POLICY & PROCEDURE DOCUMENT NUMBER: 3.3101 DIVISION: Finance & Administration TITLE: Policy & Procedures for Credit Card Merchants DATE: October 24, 2011 Authorized by: K. Ann Mead, VP for Finance & Administration

More information

Account number: 12345678

Account number: 12345678 Form 1: Account switch checklist Get Organized Gather all pertinent information about your existing account(s) such as account number(s), bank routing number and recent statements. How to identify your

More information

Addendum #2. Procurement and Contracting Services. Request for Proposals for Credit and Debit Card Services

Addendum #2. Procurement and Contracting Services. Request for Proposals for Credit and Debit Card Services Addendum #2 Procurement and Contracting Services Request for Proposals for Credit and Debit Card Services Please mark all proposal submission Envelopes with the following information Sealed RFP # L021303

More information

Report to: General Committee Date: March 23, 2015

Report to: General Committee Date: March 23, 2015 SUBJECT: PREPARED BY: Banking and Merchant Services Contract Extension Shane Manson - Senior Manager, Revenue & Property Tax RECOMMENDATION: 1) THAT the report Banking and Merchant Services Contract Extension

More information

E-Commerce, Merchant Processing, EMV and General Best Practices for Municipalities

E-Commerce, Merchant Processing, EMV and General Best Practices for Municipalities E-Commerce, Merchant Processing, EMV and General Best Practices for Municipalities T.C. Kennedy. CTP Senior Vice President Treasury & Payment Solutions SunTrust Bank Electronic Commerce Defined Segment

More information

OnSite 7.0 Setting Up A Merchant Account

OnSite 7.0 Setting Up A Merchant Account OnSite 7.0 Setting Up A Merchant Account ShopWorks 1655 Palm Beach Lakes Blvd. Ste 640 West Palm Beach, FL 33401 Ph: 561-491-6000 Fx: 561-491-6001 Rev. 01 Last Updated: 3/12/09 Table of Contents Introduction...

More information

January 28, 2016. Merchant Card Services Request for Proposal. Plain Township Aquatic Center Fees

January 28, 2016. Merchant Card Services Request for Proposal. Plain Township Aquatic Center Fees January 28, 2016 Merchant Card Services Request for Proposal Plain Township Aquatic Center Fees Plain Township is a local government with an Aquatic Center that is open seasonally from Memorial Day through

More information

Putting You and Your Business First

Putting You and Your Business First Putting You and Your Business First A guide to your new business accounts and services FirstMerit puts you and your business first. FirstMerit can make a true difference when it comes to helping you build

More information

QUICK REFERENCE CHIP CARD TRANSACTION

QUICK REFERENCE CHIP CARD TRANSACTION QUICK REFERENCE CHIP CARD TRANSACTION Hypercom/Verifone T-42 POS Point of Sale Terminal Ver. 0413.1 PROCESS A WITH CHIP CARD The terminal screen will display The terminal is ready to process a different

More information

Merchant Account Glossary of Terms

Merchant Account Glossary of Terms Merchant Account Glossary of Terms From offshore merchant accounts to the truth behind free merchant accounts, get answers to some of the most common and frequently asked questions. If you cannot find

More information

Written Questions and Answers

Written Questions and Answers Written Questions and Answers Merchant Card and Managed Tuition Services RFP UK-1679-16 Closing Date: 05/25/2016 Today s Date: 05/04/2016 No. Question Answer Who is the current provider for the Tuition

More information

ADDENDUM #2. RP011-14 Provide Merchant Processing Service on a Multi-Year Contract

ADDENDUM #2. RP011-14 Provide Merchant Processing Service on a Multi-Year Contract June 25, 2014 ADDENDUM #2 RP011-14 Provide Merchant Processing Service on a Multi-Year Contract This addendum is being issued to provide answers to questions we received and for clarification purposes.

More information

Town of Fairview, Texas Request for Proposal Merchant Card Services

Town of Fairview, Texas Request for Proposal Merchant Card Services Town of Fairview, Texas Request for Proposal Merchant Card Services SECTION I REQUEST FOR PROPOSAL INFORMATION A. Introduction and Background The Town of Fairview (the Town) is requesting proposals from

More information

State of Oregon Office of the State Treasurer 3 rd Party Service Provider Application

State of Oregon Office of the State Treasurer 3 rd Party Service Provider Application State of Oregon Office of the State Treasurer 3 rd Party Service Provider Application As documented in Oregon State Treasury s Cash Management Policy 02 18 14.PO, the Office of the State Treasurer (OST)

More information

Delaware Department of Transportation QUESTIONS AND ANSWERS Banking Services 1694 Request For Proposals Tuesday, March 25, 2014

Delaware Department of Transportation QUESTIONS AND ANSWERS Banking Services 1694 Request For Proposals Tuesday, March 25, 2014 Delaware Department of Transportation QUESTIONS AND ANSWERS Banking Services 1694 Request For Proposals Tuesday, March 25, 2014 52 51 In our review of your existing service description and account analysis,

More information

Giving Pricing and Merchant Account Information. Monthly Billing Pricing. Additional Merchant Account Fees

Giving Pricing and Merchant Account Information. Monthly Billing Pricing. Additional Merchant Account Fees ServiceU Corporation 60 Germantown Court, Suite 202 Cordova, TN 38018 901.869.5000 FAX: 901.869.5010 Giving Pricing and Merchant Account Information The ServiceU giving system allows you to accept financial

More information

Information Technology

Information Technology Credit Card Handling Security Standards Overview Information Technology This document is intended to provide guidance to merchants (colleges, departments, organizations or individuals) regarding the processing

More information

ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT

ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT ACS Technologies/ServiceU Information Sheet for Credit Card and ACH/EFT ACS Technologies has partnered with ServiceU to take the pain and confusion out of the process of setting up your Web site to accept

More information

City of Seaside, Oregon. Request for Proposal (RFP) Banking Services

City of Seaside, Oregon. Request for Proposal (RFP) Banking Services City of Seaside, Oregon Request for Proposal (RFP) Banking Services Date of Issuance: December 3, 2009 Proposals are Due: January 29, 2010 City of Seaside 989 Broadway Seaside, OR 97138 REQUEST FOR PROPOSAL

More information

OPA EFT Payroll Account - Bank Services

OPA EFT Payroll Account - Bank Services OPA EFT Payroll Account - Bank Services ACCOUNT MAINTENANCE AUTOMATIC DOLLAR TRANSF-MAINT ACH Services ACH ADA AUTHORIZED ID ACH EMAIL NOC ACH NOC TRANSMISSION REPORTING ACH RETURN EMAIL NOTIFICATION ADDENDA

More information

11/24/2014. PCI Compliance: Major Changes in e-quantum/quantum Net

11/24/2014. PCI Compliance: Major Changes in e-quantum/quantum Net PCI Compliance: Major Changes in e-quantum/quantum Net 1 Credit Card Fraud By some estimates, credit card fraud will cost legitimates businesses hundreds of billions of dollars world wide this year. If

More information

REQUEST FOR PROPOSAL # 2016-049 Lockbox Payment Processing Services

REQUEST FOR PROPOSAL # 2016-049 Lockbox Payment Processing Services REQUEST FOR PROPOSAL # 2016-049 Lockbox Payment Processing Services ADDENDUM No. 1 ISSUE DATE: May 23, 2016 *******************************************************************************************************************

More information

Ease-E-Club Client Management Software by Computerease

Ease-E-Club Client Management Software by Computerease Ease-E-Club Client Management Software by Computerease Bluefin Payment Setup and Processing The Bank Export, Point of Sale and Client file are integrated with Bluefin Payment Systems: http://bluefin.com/computerease.

More information

Personal Banking. Visit any of our convenient locations or visit us online at www.fsbank.com for more information.

Personal Banking. Visit any of our convenient locations or visit us online at www.fsbank.com for more information. Personal Banking We are committed to making your move to First Security quick and simple. Just follow the steps below, print the forms you need, and you re ready to realize all the benefits of Banking

More information

REQUEST FOR PROPOSALS Banking Services

REQUEST FOR PROPOSALS Banking Services REQUEST FOR PROPOSALS Banking Services FOR: CONTACT: Doraville Citywide Banking Services RFP# 14-0731 Attention: Finance Department 3725 Park Avenue Doraville, GA 30340 Lisa Ferguson, Finance Director

More information

August 18, 2015 Amendment to RFP for Merchant Card Services, RFP #MCARD-07292015

August 18, 2015 Amendment to RFP for Merchant Card Services, RFP #MCARD-07292015 August 18, 2015 Re: Amendment to RFP for Merchant Card Services, RFP #MCARD07292015 Dear Prospective Offeror: This is an Amendment to the Maryland State Treasurer's Office Request for Proposals for Merchant

More information

Why Is This So Difficult? Taking Payments the Easy Way

Why Is This So Difficult? Taking Payments the Easy Way Why Is This So Difficult? Taking Payments the Easy Way Tuesday, June 2 10:20 12:00 2 CPE Moderator: Speakers: Cheryl Pa*elli, City of Boulder, CO Robert Gongwer, Wells Fargo Joe Helmy, MasterCard Rebecca

More information

Merchant Services Accounts Accepting Payments for your goods and Services..Getting YOU paid

Merchant Services Accounts Accepting Payments for your goods and Services..Getting YOU paid Merchant Services Accounts Accepting Payments for your goods and Services..Getting YOU paid Visa / MasterCard / Debit American Express Discover Pay By Touch Biometrics Gift / Loyalty / Rewards Credit and

More information

City and County of San Francisco will be referred to as CCSF throughout the responses.

City and County of San Francisco will be referred to as CCSF throughout the responses. 1. Under initial Requirement #14 can you please clarify the City s intention for collecting Service Fees. Is the requirement that the Respondent provide Merchant Services and then assess and collect a

More information

Credit Card & echeck Processing

Credit Card & echeck Processing Credit Card & echeck Processing Last Revised: 3/19/14 Table of Contents Overview... 3 Creating Credit Card & echeck transactions within AlarmBiller... 3 Types of credit cards accepted... 3 A Note on PCI

More information

ELECTRONIC PAYMENT PROCESSING NEW TOOLS AND TECHNOLOGY

ELECTRONIC PAYMENT PROCESSING NEW TOOLS AND TECHNOLOGY ELECTRONIC PAYMENT PROCESSING NEW TOOLS AND TECHNOLOGY Matt Fluegge Dean Middleton Dan Sollis National Acct. Executive President, UTA Executive VP TODAY, YOU WILL LEARN ABOUT: ACH GATEWAY CREDIT CARD GATEWAY

More information

Studio AutoPay / ACH Direct User Guide

Studio AutoPay / ACH Direct User Guide Studio AutoPay / ACH Direct User Guide Table of Contents Introduction... 3 PCI Compliance and Security... 3 ecommerce Explained... 3 How Credit Card Transactions Work... 3 How Bank Draft Transactions work...

More information

Agencies should be familiar with the Credit Card Settlement Guidelines prior to proceeding with these Reconciliation Guidelines.

Agencies should be familiar with the Credit Card Settlement Guidelines prior to proceeding with these Reconciliation Guidelines. ELECTRONIC VALUE TRANSFER CONTRACT (EVT) CREDIT CARD RECONCILIATIONS The reconciliation function is an authorized users integral back-office activity to verify that funds for all authorized Visa, MasterCard,

More information

Using Prepaid Cards for Claims (and other) Payments

Using Prepaid Cards for Claims (and other) Payments Using Prepaid Cards for Claims (and other) Payments American Association of State Compensation Insurance Funds Super Conference Presentation October 2 October 5, 2012 Rick Pileggi Senior Vice President

More information

City and County of San Francisco Request for Proposal (RFP) For Payment Gateway Services RFP#TTX2015-12

City and County of San Francisco Request for Proposal (RFP) For Payment Gateway Services RFP#TTX2015-12 1. Might your office consider extending the submission deadline by two weeks? Can we request a due date extension from 1/5/2016 to 2/2/2016 due to the holidays? Large number of key technical employees

More information

Eagle POS Procedure Guide For Epicor Bankcard Processing

Eagle POS Procedure Guide For Epicor Bankcard Processing Eagle POS Procedure Guide For Epicor Bankcard Processing Table of Contents Introduction... 3 1 Transactions using a Swiped Bankcard... 3 Basic Swiped Credit Card Sale & Return transaction... 3 Sales &

More information

Download at http://www.nfib.com/paymentquestions

Download at http://www.nfib.com/paymentquestions Payment Processing Best Practices: Tools, Tips and Resources to Save Time and Money Kathleen Ervin, Vice President of Marketing Ron Demmans, Director of Sales Administration Download at http://www.nfib.com/paymentquestions

More information

Introduction and Background

Introduction and Background Introduction and Background The Community College League of California is a nonprofit public benefit corporation whose voluntary membership consists of the 72 local community college districts in California.

More information

GLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY

GLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY GLOSSARY OF MOST COMMONLY USED TERMS IN THE MERCHANT SERVICES INDUSTRY Acquiring Bank The bank or financial institution that accepts credit and/or debit card payments for products or services on behalf

More information

COUNTY OF MENDOCINO Banking Services RFP Questions & Answers. Request for Clarification/Question

COUNTY OF MENDOCINO Banking Services RFP Questions & Answers. Request for Clarification/Question COUNTY OF MENDOCINO Banking Services Questions & Answers Bank 1 1. Attachment H 0500ZZ Lockbox Services: What type of payments would be sent to the lockbox? California State Warrants How often are billings

More information

Earn more, pay less the way it is

Earn more, pay less the way it is Earn more, pay less the way it is 2012,2013 SecuTrans Inc. is a trustworthy name. About Us SecuTrans Inc. is a leading and registered Credit/Debit Merchant Service Provider in Canada. We are one of the

More information

Fraud Protection, You and Your Bank

Fraud Protection, You and Your Bank Fraud Protection, You and Your Bank Maximize your chances to minimize your losses Presentation for Missouri GFOA April 2011 By: Terry Endres, VP, Government Treasury Solutions Phone: 314-466-6774 Terry.m.endres@baml.com

More information

State of Florida Consolidated Price Schedule. Electronic Payment Receipt System

State of Florida Consolidated Price Schedule. Electronic Payment Receipt System State of Florida Consolidated Price Schedule Electronic Payment Receipt System Merchant Services Pricing Transaction Fees (A-2) Internet (IP) Authorization Fee (Visa/MasterCard only) $.03 POS (dial) Authorization

More information

Broker Registration Guide for TrustFunds Authentication A- B- C Registration Steps 1-2- 3-4

Broker Registration Guide for TrustFunds Authentication A- B- C Registration Steps 1-2- 3-4 Broker Registration Guide for TrustFunds Authentication A- B- C Registration Steps 1-2- 3-4 Broker Authentication 1. From the TrustFunds website homepage, click Get Started Now to begin your Authentication

More information

Data Strategies, Inc.

Data Strategies, Inc. Debit and Credit Cards Save Time by Accepting Debit and Credit Cards with MDsuite! How it works: 1. Click the Credit Card button available in Quick Pay and Post Patient Payments. 2. Swipe the debit/credit

More information

Depository Services Contract. Budget, Finance and Audit Committee November 3, 2014

Depository Services Contract. Budget, Finance and Audit Committee November 3, 2014 Depository Services Contract Budget, Finance and Audit Committee November 3, 2014 Purpose Provide information on depository services contract selection process. Background Request for application schedule

More information

Or What makes Canadian Banking different?

Or What makes Canadian Banking different? CANADIAN BANKING Sharing a Border Or What makes Canadian Banking different? Ray Kohler Senior Relationship Manager, US Markets RBC Royal Bank 1 Agenda Understand the basic differences between Canadian

More information

Oregon s Experience Accepting Online Credit and Debit Payments

Oregon s Experience Accepting Online Credit and Debit Payments Oregon s Experience Accepting Online Credit and Debit Payments Statistical Charts and Examples Page 1 of 8 How Oregon s Case Validation Works Semi-Technical Speak As part of their process, a vendor using

More information

Electronic Value Transfer Administrator Form EVTA-2, Key Merchant Services (KMS) Work Order Contract PS65792

Electronic Value Transfer Administrator Form EVTA-2, Key Merchant Services (KMS) Work Order Contract PS65792 Authorized User Code Date Requisition No. Comptroller's ID No.: Commodity Group No.: 79008 Work Order No. Authorized User & Federal Identification #: Contractor: Key Merchant Services, LLC Two Concourse

More information

Merchant Application & Agreement Merchant Processing Terms & Conditions

Merchant Application & Agreement Merchant Processing Terms & Conditions Merchant Application & Agreement Merchant Processing Terms & Conditions MERCHANT # (ASSIGNED BY BANK) 100 Throckmorton Street, Suite 1800 Fort Worth, Texas 76102 MCC: MERCHANT APPLICATION & AGREEMENT ASSOCIATION

More information

City of Madras. Request for Proposal (RFP) Banking Services. Date of Issuance: April 8, 2014 Proposals Due: May 14, 2014

City of Madras. Request for Proposal (RFP) Banking Services. Date of Issuance: April 8, 2014 Proposals Due: May 14, 2014 City of Madras Request for Proposal (RFP) Banking Services Date of Issuance: April 8, 2014 Proposals Due: May 14, 2014 City of Madras 125 SW E Street Madras, OR 97741 541-475-2344 An Equal Opportunity

More information

PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE. Version 0.1

PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE. Version 0.1 PAYMENT EXPRESS EFTPOS GETTING STARTED GUIDE Version 0.1 CONTENTS Direct Payment Solutions... 1 What s Required... 2 Components... 2 Verifone SC5000... 2 Ingenico i3070... 3 Ingenico ipp320/ipp350... 3

More information

Redmond Area Park and Recreation District

Redmond Area Park and Recreation District Redmond Area Park and Recreation District Request for Proposal (RFP) Banking Services Date of Issuance: October 21, 2015 Proposals Due: November 30, 2015 Redmond Area Park and Recreation District Attn:

More information

Attachment A. Forms. Request for Proposal Number 4724Z1

Attachment A. Forms. Request for Proposal Number 4724Z1 Attachment A Forms Request for Proposal Number 4724Z1 Bidders are required to complete all forms provided in this attachment. Forms A.1-A.6 are to be included as part of the Technical Proposal. Form A.7

More information

ING Vysya Bank Forex Travel Card is a pre-paid foreign currency chip card that offers you a safe, secure and

ING Vysya Bank Forex Travel Card is a pre-paid foreign currency chip card that offers you a safe, secure and Forex Travel Card FAQs: What is ING Vysya Bank Forex Travel Card? ING Vysya Bank Forex Travel Card is a pre-paid foreign currency chip card that offers you a safe, secure and convenient way to meet all

More information

A Glossary of Key Terms for the Vendor to Surcharge to Make Card Payments a Price Competitive Payment Channel By: Scott Blakeley, Esq.

A Glossary of Key Terms for the Vendor to Surcharge to Make Card Payments a Price Competitive Payment Channel By: Scott Blakeley, Esq. A Glossary of Key Terms for the Vendor to Surcharge to Make Card Payments a Price Competitive Payment Channel By: Scott Blakeley, Esq. & Brad Boe Abstract Customers have payment channel choices, whether

More information

Office of Finance and Treasury

Office of Finance and Treasury Office of Finance and Treasury How to Accept & Process Credit and Debit Card Transactions Procedure Related Policy Title Credit Card Processing Policy For University Merchant Locations Responsible Executive

More information

CREDIT CARD MERCHANT POLICY. All campuses served by Louisiana State University (LSU) Office of Accounting Services

CREDIT CARD MERCHANT POLICY. All campuses served by Louisiana State University (LSU) Office of Accounting Services Louisiana State University Finance and Administrative Services Operating Procedure FASOP: AS-22 CREDIT CARD MERCHANT POLICY Scope: All campuses served by Louisiana State University (LSU) Office of Accounting

More information

Merchant Account Basics. A compilation of Braintree blog posts

Merchant Account Basics. A compilation of Braintree blog posts Merchant Account Basics A compilation of Braintree blog posts Table of Contents I. A Brief History of the Credit Card Processing Industry... 3 II. Industry Overview... 4 The necessity of merchant accounts...

More information

Lakes Region Sanitary District Online Statement Presentment and Payment FAQ s Page 1 of 6

Lakes Region Sanitary District Online Statement Presentment and Payment FAQ s Page 1 of 6 General Lakes Region Sanitary District Page 1 of 6 What are some of the benefits of receiving my statement electronically? It is convenient, saves time, reduces errors, allows you to receive statements

More information

QUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES

QUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES QUESTION AND ANSWERS FOR: # 15-17, DUE 5/15/15 RFP FOR CREDIT AND DEBIT CARD ACCEPTANCE AND THE ASSOCIATED PROCESSING SERVICES Are you able to provide First Billing Merchant Services/Credit Card Processing

More information

COLUMBUS STATE COMMUNITY COLLEGE POLICY AND PROCEDURES MANUAL

COLUMBUS STATE COMMUNITY COLLEGE POLICY AND PROCEDURES MANUAL PAYMENT CARD INDUSTRY COMPLIANCE (PCI) Effective June 1, 2011 Page 1 of 6 (1) Definitions a. Payment Card Industry Data Security Standards (PCI-DSS): A set of standards established by the Payment Card

More information