Rehabilitation Counsellor, Social Worker and Vocational placement provider Table of costs Effective 1 July 2014

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1 Vocational placement provider Table of costs Service Descriptor Insurer prior approval required 1 Treatment services Item number Fee GST not included 2 Adjustment counselling initial assessment Adjustment counselling subsequent session Supplementary services Assess worker to clarify the presence of possible adjustment to injury issues and set goals of therapy to optimise rehabilitation outcomes; performed where worker is displaying emotional/behavioural problems relating to changes in lifestyle after a work-related incident/accident Maximum treatment two (2) hours per session per day Ongoing treatment of compensable components of presenting adjustment to injury issues; intervention would be based on treatment formulated from the initial assessment Maximum treatment two (2) hours per session per day and six (6) sessions Yes $ ^ Yes $ ^ Communication Communication: less than 10 mins Communication: 11 to 20 mins No No $28.00 $56.00 Case conference Consult list of exclusions before using this item Does not include communication with a worker. Communication with a worker for the purpose of treatment or referred services should be billed under the appropriate treatment or referred service item code. Does not include contact of a general administrative nature such as accepting the referral, or the practitioner requesting further services (eg report) or other calls/faxes/ s of a general administrative nature. Communication does include: Purposeful, direct communication between practitioners and stakeholders (insurer, employer and doctors) to assist faster and more effective rehabilitation and return to work for the worker. Face-to-face or telephone communication involving the treating practitioner, insurer and one or more of the following: treating medical practitioner; specialist; employer or employee representative; worker; allied health providers or other Report - progress Brief summary of the worker s progress Insurer request only Report - standard Provides relevant information about the worker s Insurer compensable injury request only Report - Insurer comprehensive request only Travel Only required in a limited number of cases where the case and the treatment are extremely complex; charged at an hourly rate; negotiate the number of hours with the insurer prior to providing the report Only paid where the practitioner is required to leave their normal place of practice to provide a service to a worker at their place of residence, rehabilitation facility, hospital or the workplace; for visits to multiple workers or facilities, divide the travel charge accordingly between workers assessed/treated at each location Yes $ ^ Yes (for return trips greater than 60 minutes) $ $ $ ^ $ ^ The information provided in this publication is distributed by WorkCover Queensland as an information source only. The information is provided solely on the basis that readers will be responsible for making their own assessment of the matters discussed herein and are advised to verify all relevant representations, statements and information. 1 of 12

2 Service Descriptor Insurer prior approval required 1 Patient records External case management * Return to work services Copies of patient records relating to the workers compensation claim including file notes; results of relevant tests eg. pathology, diagnostic imaging and reports from specialists Includes an initial needs assessment and report; should outline a case management plan indicating goals of program, services required, timeframes and costs Yes (for more than 50 pages) Referred by insurer Item number Fee GST not included $23.00 plus $1 per page $ ^* Workplace evaluation/ assessment Return to work facilitation Suitable duties program (SDP) Suitable duties program (SDP) monitoring Vocational assessment* Job seeking initial consultation* Job preparation service* Job placement services* Systematic process using the workplace to estimate work potential and work behaviour. Facilitation between the worker and key players in the workplace; only to be used in cases where a worker is participating in a rehabilitation program or embarking on a rehabilitation program and there are significant barriers to commencing/progressing the program (does not include general communication relating to suitable duties programs this should be charged under ). Initial suitable duties plan Updated suitable duties plan Documentation of suitable duties for a worker, detailing specific information necessary for a safe and effective return to the workplace. SDP are usually not more than two (2) to four (4) weeks duration. On occasion it may be clinically appropriate and more efficient for all parties for the SDP to span longer than four (4) weeks Monitoring: less than 10 mins Monitoring: 11 to 20 mins Monitoring of the program should be purposeful and direct, to assist faster and more effective return to work for the worker; liaise with key parties including employer, worker, treating practitioner and insurer to review the progress of the worker s SDP. Designed to evaluate a worker s potential by integrated clinical and standardised assessment procedures and instruments to identify realistic vocational options in the current job market or environment; includes assessment and report. Identify transferable skills to a new job/career or host placement; involves the development of a vocational preparation action plan with the worker. Based on the needs of the individual worker; service includes where required, career counselling and job search preparation including interview preparation and practice, job seeking skills and resume writing; to assist the worker to work through barriers to return to work and set realistic and achievable job goals. Support the worker to actively seek employment/work experience in their new vocational direction Yes $ ^ Yes $ ^ Yes Yes Yes Yes $84.00 $56.00 $28.00 $56.00 Yes $ ^* Yes $ ^* Yes $ ^* Yes $ ^* Please read the item number descriptions contained in this document for service conditions and exclusions. 2 of 12

3 * Must be able to provide proof that they have the appropriate skills and demonstrated experience in the area of external case management, vocational assessment, job seeking, preparation and placement services to a level acceptable to the insurer. 1 Where prior approval is indicated the practitioner must seek approval from the insurer before providing services. 2 Rates do not include GST. Check with the Australian Taxation Office if GST should be included. See ^ Hourly rates are to be charged pro-rata. Who can provide rehabilitation support services to injured workers? Specific professional groups, referred to as registered persons under s223(a) of the Act, are qualified to deliver return to work and vocational rehabilitation services. Other non-registered professional groups are also able to provide specific rehabilitation services within this Table of costs. These non-registered approved providers require insurer approval and are outlined in the service conditions of each item. The following table is a summary of qualifications of the professionals and the services they are able to provide: Provider Adjustment counselling Workplace evaluation/ assessment Return to work facilitation Suitable duties plan Monitoring suitable duties Vocational assessment Job seeking initial consultation Job preparation service Job placement service Rehabilitation Counsellor (A person with a tertiary qualification in an accredited rehabilitation counselling course or other recognised behaviour science degree and a full member of the Australian Society of Rehabilitation Counsellors ASORC or Rehabilitation Counselling Association of Australasia - RCAA.) Social Worker (A person with a tertiary degree in social work) Vocational placement providers (Those wishing to provide job preparation, seeking and placement services. The provider must be able to provide proof that they are appropriately skilled to assist the worker to prepare for employment.) * * * * * * * * * * * 3 of 12

4 The table below provides an overview of who is approved to deliver supplementary services within this table of costs. Provider Communication/ consultation Case conference Progress report Standard report Comprehensive report Travel External Case Management Rehabilitation Counsellor (A person with a tertiary qualification in an accredited rehabilitation counselling course or other recognised behaviour science degree and a full member of the Australian Society of Rehabilitation Counsellors ASORC or Rehabilitation Counselling Association of Australasia - RCAA.) Social Worker (a person with a tertiary degree in social work) Vocational placement provider (Those wishing to provide job preparation, seeking and placement services. The provider must be able to provide proof that they are appropriately skilled to assist the worker to prepare for employment.) * * Service conditions Services provided to injured workers are subject to the following conditions: Referral all workers must have a current workers compensation certificate signed by a medical practitioner and nurse practitioner to cover any allied health services provided Assessment the practitioner is expected to assess the needs of the worker against the referral requirements and notify the insurer of the outcome and future treatment goals Provider management plan this form is available on the Worker s Compensation Regulator s website ( and is to be completed if treatment is required after any pre-approved sessions or any services where prior approval is required. An insurer may require the Provider management plan to be provided either verbally or in written format. (Check with each insurer as to their individual requirements). The insurer will not pay for the preparation or completion of a Provider management plan Approval for other services or sessions approval must be obtained for any service requiring prior approval from the insurer before commencing treatment Payment of treatment all fees payable are listed in the table of costs. For services not outlined in the table of costs, prior approval from the insurer is required Treatment period treatment will be deemed to have ended if there is no treatment for a period of two (2) calendar months. After this a Provider management plan needs to be submitted for further treatment to be provided. (The worker must also obtain another referral) End of treatment all payment for treatment ends where there is either no further medical certification, the presenting condition has been resolved, the insurer finalises/ceases the claim, the worker is not complying with treatment or the worker has achieved maximum function Change of provider the insurer will pay for another initial consultation by a new provider if the worker has changed providers (not within the same practice). The new provider will be required to submit a Provider management plan for further treatment outlining the number of sessions the worker has received previously. 4 of 12

5 Item number descriptions and conditions Rehabilitation Counsellor, Social Worker and Adjustment counselling (Item code and ) Services may be provided by a Rehabilitation Counsellor who is a full member of the Australian Society of Rehabilitation Counsellors (ASORC) or Rehabilitation Counselling Association of Australasia - RCAA or Social Worker with a tertiary degree in social work. (Where a psychologist provides adjustment counselling they should refer to the Psychology services table of costs for the correct item number.) Indicators for adjustment counselling include but are not limited to: unhelpful coping strategies such as avoidance behaviours eg not undertaking physical programs for fear they may cause more hurt/harm being stuck in one of the stages of grief reaction. A consultation may include all or some of the following elements: Assessment time includes one-on-one time with the worker and scoring of tests; excludes time taken by the worker for self-administered tests. Generally an assessment will take up to two (2) hours to complete. If an assessment is likely to be greater then two (2) hours, the practitioner must obtain prior approval from the insurer for additional time Subjective (history) reporting consider of major symptoms and lifestyle dysfunction; current/past history and treatment; and relevant personal and family history Objective (psychosocial) assessment assess using standardised outcome measurements to provide a baseline prior to commencing treatment. The outcome measurement tools should be reliable, valid and sensitive to change Assessment results (prognosis formulation) provide a provisional prognosis for treatment, limitations to function and progress for return to work Reassessment (subjective and objective) evaluate the progress of the worker using outcome measures for relevant, reliable and sensitive assessment. Compare against the baseline measures and treatment goals. Identify factors compromising treatment outcomes, and implement strategies to improve the worker s ability to return to work and normal functional activities Treatment (intervention) formulate and discuss the treatment goals, progress and expected outcomes; goal setting; strategies to improve return to work with the worker. Provide advice on homework to promote selfmanagement strategies Clinical records record information in the worker s clinical records, including the purpose and results of procedures and tests Communication (with the referrer) communicate any relevant information for the worker s rehabilitation to insurer. Acknowledge referral and liaise with the treating medical practitioner about treatment. Communication (Item codes , ) Note: most communication would be of short duration and would only exceed ten minutes in exceptional or unusual circumstances. The communication should be relevant to the compensable injury and assist the insurer and other involved parties to resolve barriers and/or agree to strategies or intervention/s proposed. Communication time each call, fax/ preparation must be more than three (3) minutes in duration to be billable. Supporting documentation is required for all invoices that include communication. The communication item is not intended to cover normal consultation communication that forms part of the usual best practice process of ongoing treatment. Normal consultation communication that is not administrative in nature should be billed under the appropriate treatment or referred service item code. Communication made to the worker and employer/host employer for the purpose of monitoring suitable duties should be billed under the appropriate monitoring of suitable duties item code. Invoices must include the reason for contact, names of involved parties and will only be paid once, regardless of the number of recipients of the /fax. Line items on an invoice will be declined if the comments on the invoice indicate that the communication was for reasons that are specifically excluded. 5 of 12

6 Valid communication (see exclusions) relates to treatment or rehabilitation of a specific worker involving any of the parties listed: the insurer the worker s referring/treating medical practitioner the worker s rehabilitation provider the worker s other allied health provider the worker s employer (where the practitioner is a treating practitioner). Exclusions The insurer will not pay for the following calls/ s/faxes: where the party phoned is unavailable to and from the worker (if it is not administrative in nature, this can be billed under the appropriate treatment or referred service item code) from employer representatives for guidance on case management (they should be referred to the insurer) about the referral eg. acceptance and basic acknowledgement of accepting referrals of a general administrative nature made during the duration of a billable service these are considered part of the consultation for approval/clarification of a Provider management plan or a Suitable duties plan by the insurer conveying non-specific information such as worker progressing well made or received from the insurer as part of a quality review process calls about job seeking, job placement and job preparation forwarding /fax information as an attachment e.g. Suitable duties program, report or Provider management plan. If part of the conversation would be excluded, the practitioner can still invoice the insurer for the communication if the rest of the conversation is valid. The comments on the invoice should reflect the valid communication. Providing comments on an invoice that indicates that the communication was specifically excluded could lead to that line item being declined by the insurer. Case Conference (Item code ) The objectives of a case conference are to plan, implement, manage or review treatment options and/or rehabilitation plans and should result in an agreed direction for managing the worker s return to work. The case conference must be authorised by the insurer prior to being provided and would typically be for a maximum of one hour (this excludes travelling to venue and return). A case conference may be requested by: a treating medical practitioner the worker or their representative/s the insurer an employer an allied health provider. Reports - Clinical and return to work reports (Item code , , ) A report should be provided only following a request from the insurer or where the practitioner has spoken with the insurer and both parties agree that the worker s status should be documented. The practitioner should ensure: the report intent is clarified with the referrer reports address the specific questions posed by the insurer all reports relate to the worker s status for the compensable injury the report communicates the worker s progress or otherwise all reports are received by the insurer within ten (10) working days from when the practitioner received request. 6 of 12

7 In general, reports delayed longer than six (6) weeks are of little use to the insurer and will not be paid for without prior approval from the insurer. Report essentials All reports should contain the following information: worker s full name date of birth date of injury claim number diagnosis date first seen time period covered by the report referring medical practitioner contact details/signature and title of practitioner responsible for the report. Different types of report Progress A progress report provides an update on the worker s functional/psychosocial progress towards recovery and/or return to work (RTW). It is appropriate to use this report were the worker is progressing toward treatment/rtw goals or where minor changes to their program are required. Standard A standard report may be appropriate where the goals of a worker s program has altered or changed substantially, such that the original goal or treatment approach is no longer appropriate. A report is deemed to be standard when re-examination of the worker is not a pre-requisite for the preparation of the report and the report is based on a transcription of existing clinical records, relates to the status of the claim and comprises a clinical/professional opinion, statement or response to specific questions. Comprehensive A comprehensive report contains all the elements of a standard report but with more detailed information of the assessment and interventions performed. This type of report would only be required in a limited number of cases where the case and the treatment are extremely complex. Generally a practitioner may be requested to provide either a clinical report or a return to work report. Clinical reports A clinical report will include some or all of the following elements: interventions to date type of treatment provided functional status statement of the individual s current status as compared to evaluation baseline data and any prior reports, including objective measures of the individual s function relating to the treatment goals progress with plan of care completion of goals to date future recommendations/durations if appropriate. Insurers may request either a progress clinical report, a standard clinical report or a comprehensive clinical report. Each report should include the basic report elements and further information as outlined: Progress report a prognosis update Standard report any changes in prognosis, plan of care and goals along with the reasons for those changes Comprehensive report an examination or re-examination of the worker is a pre-requisite for the preparation of the report e.g. neuropsychological report, multi-trauma patient. Return to work reports A return to work (RTW) report will include some or all of the following elements: return to work status statement of the individual s current status as compared to evaluation baseline data and any prior reports, including objective measures of the individual s function relating to RTW goals progress with RTW plan 7 of 12

8 completion of RTW goals to date future recommendations/durations if appropriate. Rehabilitation Counsellor, Social Worker and Insurers may request either a progress RTW report, a standard RTW report or a comprehensive RTW report. Each report should include the basic elements and further information as outlined: Progress report a prognosis update Standard report barriers to RTW, any changes in RTW plan of care and goals along with the reasons for those changes Comprehensive report issues and barriers to RTW are complex and detailed documentation of the requisites for RTW are critical for a successful outcome e.g. where extensive workplace modifications are required, or there are complex psychosocial issues to be addressed as part of the RTW process includes future recommendations/durations if appropriate. Travel (Item code ) Travel should only be charged when: it is appropriate to attend the worker somewhere other than the normal place of practice for example: to assist therapy* where the practitioner does not have the facilities at their practice to attend a case conference* to perform a workplace assessment* a worker is unable to attend the practitioners normal place of practice and they are treated at their home. In this case, the treating medical practitioner must certify the worker as unfit for travel the travel relates directly to service delivery for the worker s compensable injury. *Note: Please check procedures and conditions of service to determine if prior approval is required from the insurer. Approval is required for travel in excess of one (1) hour return trip. Prior approval is not required where the total travel time will exceed one (1) hour but the time can be apportioned (divided) between a number of workers for the same trip and equates to one (1) hour or less per worker. Exclusions Travel may not be charged when: travelling between one site or another if the practitioner business consists of multiple practice sites the practitioner conducts regular sessional visits to particular hospitals, medical specialist rooms or other sessional rooms/facilities visiting multiple workers in the same workplace the travel charge should be divided evenly between workers treated at that location visiting multiple worksites in the same journey the travel charge should be divided accordingly between workers involved and itemised separately. Patient records (Item code ) The fee is payable upon request from the insurer for copies of patient records relating to the workers compensation claim. If the copies of records are to exceed 50 pages the practitioner is required to seek approval from the insurer before finalising the request. Gym and pool entry fees (Item code ) The insurer will not pay an entrance fee if the practitioner owns or operates the gymnasium or pool. Exceptions to this may be approved by the insurer where unusual circumstances apply. External case management (Item code ) External case management services would only be required in a very limited number of situations for example interstate cases or very serious / catastrophic injuries where the insurer requires specialised skills of the provider. 8 of 12

9 The insurer will determine the needs on a case-by-case basis. A practitioner may be requested to provide case management for the entirety or for a portion of the injured workers claim. External case management may require the practitioner to co-ordinate equipment prescription, assistive technology and/or home modifications for the injured worker. It also requires the development of non-medical strategies in consultation with the employer, worker, treating medical practitioner, allied health professional and insurer to assist the worker s return to the workplace, in keeping with their level of functional recovery. Fee is charged at an hourly rate (pro rata) with the number of hours negotiated with the insurer. Services must be provided by a person who has the appropriate skills and demonstrated experience in this area to a level acceptable to the insurer. Evaluation/assessment services (Item code ) Attendance by an approved provider at the worker s workplace to provide one or all of the following: an overview of the workplace and availability of suitable duties a job analysis to isolate specific difficulties with job performance, recommend possible solutions and determine the most effective way of performing specified duties advice on workplace design, modification or provision of aids and appliances if required to assist in a sustainable return to work assisting the worker s supervisor and co-workers to understand recommended work restrictions and safe work methods. Major components/activities may include: workplace setup evaluation work practice review and/or modification job analysis/job redesign ergonomic assessment suitable duties identification and/or program negotiation with relevant parties. Fee is charged at an hourly rate with the number of hours negotiated with the insurer prior to providing the service. This item does not include a mandatory report. Providers who specifically believe a report should be provided for their particular client they are encouraged to discuss those reasons with the individual insurer. Return to work facilitation (Item code ) Return to work facilitation should assist the worker to return to the workplace where there are barriers preventing smooth return to work. This is accomplished by: identifying strategies to overcome the barriers to return to work through discussion with the worker and significant others in the workplace developing a plan to address barriers documenting a worker s progress and outcome. Suitable duties program and/or monitoring (Item codes , , , ) The objectives of the suitable duties program are to: document agreed work tasks which are medically suitable for the worker to commence a graduated return to normal work duties ensure all parties involved understand that the program s requirement is to achieve a safe and effective return to the workplace. Prerequisite where the practitioner is unfamiliar with the workplace, a workplace evaluation (300158) to assess the workplace and worker s needs may be a prerequisite to documenting the initial suitable duties program. This would also include the time taken negotiating the program and any necessary consultation with the doctor and employer. Mandatory requirements Before a worker can participate in a suitable duties program, the treating medical practitioner must provide a medical certificate approving suitable duties or a signed approval of the program. 9 of 12

10 Initial suitable duties program should be drawn up after: completing an initial workplace evaluation (300158) where appropriate the worker s estimated work potential and work behaviours have been defined appropriate duties have been negotiated with the employer or their representative each program should contain the following: goals or objectives of the overall program documentation of specific tasks and duties to be performed by worker days and hours to be worked key reviewing and reporting requirements during the program any restrictions or limitations recommendations for upgrading the program start, completion and review dates for the program. Updated suitable duties programs it is not mandatory to conduct a subsequent workplace evaluation with each update to the suitable duties program. Updated programs should: progressively build tolerances from the initial program reflect changes in work duties, and to days and hours worked detail new reporting requirements identify new or changed restrictions or limitations show start and completion dates for program. Complex suitable duties programs in a small number of cases where the suitable duties program is likely to be involved and complex, the practitioner must negotiate additional time with the insurer first. Monitoring suitable duties programs the purpose of monitoring the suitable duties program is to communicate with relevant stakeholders about progress or issues related to the program, where shared understanding is important to the process. The communication should be relevant to the compensable injury and program and assist the insurer and employer to support the return to work process. When monitoring suitable duties, the practitioner must address the following elements: relevance to the suitable duties program assistance for the relevant parties to support and progress the worker s program barriers limiting progress and strategies to address these. The provider communicates with the worker, insurer, the worker s referring/treating medical practitioner, the worker s rehabilitation provider, the employer or the worker when monitoring a suitable duties program. Communication time each call, fax/ preparation must be more than three (3) minutes in duration to be billable. Supporting documentation is required for any invoices that include extended communication. The communication item is not intended to cover normal consultation that forms part of the usual best practice process of ongoing treatment. Invoices must include the reason for contact, names of involved parties and will only be paid once regardless of the number of recipients of the /fax. Valid monitoring (see exclusions) relates to treatment or rehabilitation of a specific worker involving any of the following: the insurer the worker (in regards to the suitable duties plan) the worker s referring/treating medical practitioner the worker s rehabilitation provider the worker s employer. Exclusions The insurer will not pay for the following calls/ s/faxes: where the party phoned is unavailable for general administrative purposes with any party 10 of 12

11 from employer representatives for guidance on case management (they should be referred to the insurer) about the referral eg acceptance and basic acknowledgement of accepting referrals of a general administrative nature made during the duration of a billable service these are considered part of the consultation for approval/clarification of a Provider management plan by the insurer conveying non-specific information such as worker progressing well made or received from the insurer as part of a quality review process calls about job seeking, job placement and job preparation forwarding /fax information as an attachment e.g. Suitable duties program, report or Provider management plan Vocational assessment and job seeking services (Item codes , ) Services must be provided by a person who has appropriate skills and experience in this area. Vocational assessments evaluate the worker s actual and potential ability, cognitive skills, aptitudes and competencies, and relate these to available and realistic job options, recognising all relevant background information. Generally an assessment (including report) will take two (2) to five (5) hours to complete. This timeframe is based on direct contact time with the worker, test scoring and report writing. The provider must obtain prior approval from the insurer if an assessment is likely to be greater than five (5) hours. Fee is charged at an hourly rate with the number of hours negotiated with the insurer prior to providing the service. Assessment indicators a vocational assessment/job seeking skills assessment may be appropriate where: the worker cannot return to their pre-injury work and there are no suitable duties or alternative career/job options with their current employer the worker needs assistance to identify sustainable alternative work options suited to their functional abilities and skills the worker needs to undertake a host employment placement and requires initial guidance and preparation. This assessment/consultation may not be feasible if there is/are: physical capacity for work is unclear unstable medical conditions recent surgery substantial psychiatric or behavioural issues non-compensable medical co-morbidities which exclude the worker from work activities communication barriers or concerns that prevent instructions being understood and reactions being interpreted during a vocational assessment. Components of the vocational assessment include: Purpose the provider must tailor vocational assessments to the specific needs of the worker and referring party Referral details all relevant information should be supplied by the requestor including medical reports, current medical certificate, a job analysis, rehabilitation progress reports, previous functional and vocational assessments and relevant medical investigations Informed consent the provider must inform the worker of the purpose and requirements of the assessment, and their obligations, and obtain the worker s written authority prior to the assessment Subjective (history) includes education and work history to identify transferable skills and educational restrictions Objective assessment a dynamic process in which the provider makes professional, vocational judgments based on data gathered during the evaluation. The assessment should include but not be restricted to the worker s cognitive skills, aptitude, personality and vocational interests/preferences that are relevant to the worker and the current job market Recommendations should include possible work goals that are realistic and achievable; and where necessary, strategies to achieve such goals. A job seeking skills assessment should identify transferable skills for the current job market to set realistic work goals for the worker. Generally the initial consultation will take between one (1) and two (2) hours, based on direct 11 of 12

12 contact time with the worker. (There may be cases where longer than two (2) hours of direct contact with the worker is required for assessment.) The time is to be negotiated with the insurer. The assessment may involve: identification transferable skills and abilities and possible barriers to return to work marketplace analysis (e.g. job opportunities in the worker s residential area) setting realistic return to work goals develop an agreed action plan including timeline with the worker and signed by both the worker and the provider. For future provision of job preparation and job placement services, the provider must complete a Job seeking initial consultation report which is approved by the insurer and agreed to by the worker. The report template is available from Vocational preparation and placement services (Item codes and ) Services must be provided by a person who has appropriate skills and experience in this area. A job preparation service includes (where appropriate): counselling to address barriers to achieve new vocational goals and set realistic and achievable work goals in the current job market and within the limitations of the system development of a current resume presentation skills for interview e.g. appropriate dress, social skills, voice projection interview preparation how to answer interview questions, selling your skills in an interview and role playing intensive job search activities with guidance, practical one-on-one assistance and support evidence of worker participation e.g. requiring the worker to complete a job preparation activity diary to demonstrate their commitment to the agreed job preparation goals a Job seeker plan should be developed by the provider to outlines goals and agreed actions approved by the insurer and agreed to by the worker. A job placement service either assists the individual worker find viable employment options within their local job market or supports a worker participating in a host employment placement. This service may include support, employer liaison, job application and coaching of the worker to assist them to return to gainful employment. There must be evidence of worker participation for example a job search activity diary completed by the worker to demonstrate their commitment to the agreed job search goals. Fee is charged at an hourly rate with the number of hours negotiated with the insurer prior to providing the report. Assistance Contact the relevant insurer for claim related information such as: payment of invoices and account inquiries claim numbers/status rehabilitation status approval of Provider management plans. For a current list of insurers, visit For more information on the Table of Costs, visit or call of 12