CLEANING CONTRACT MANAGER

Transcription

1 Hammersmith & Fulham borough of opportunity CLEANING CONTRACT MANAGER Environment Services Department Application Pack

2 Job Description Selection Criteria

3 JOB DESCRIPTION Designation: Contract Manager (Cleaning) Post No: B Department: Children s Services Service: Facilities Responsible to: Head of Service Employees directly supervised: P/T Contract Support Officer (Cleaning) Director of Children s Services Assistant Director, CYC Head of Service Contract Manager (Cleaning) P/T Contract Support Officer (Cleaning)

4 Contract Manager (Cleaning) Job Purpose 1.1 To co-ordinate and manage the operation of all aspects of the existing externally commissioned Corporate Building Cleaning Contract and any subsequent or future contract in this area. 1.2 To co-ordinate and manage the operation of all aspects of further externally commissioned Facilities Management-related service contracts that may be required to become the responsibility of the incumbent in the future eg: hygiene, pest control To control the financial and resource management of the 1.4 To manage quality standards and to control contract costs. 1.5 To provide professional and technical advice specific to Facilities Management Services to Council departments, committees and external agencies as approved by the Council. 1.6 To ensure the work is compliant with professional standards, within devolved budgets and meets Service Level Agreements (SLAs) via sound and accountable management systems. 1.7 To lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement. 1.8 To liaise, co-ordinate and represent the service and Council as a champion for customer service. To build a reputation for best in class Facilities Management for customer service within a Local Authority.

5 Job Description 2.1 To co-ordinate and manage the strategic and operational elements of the 2.2 To manage the financial aspects of the 2.3 To manage the quality standards and specification compliance of the relevant 2.4 To act on behalf the Head of Service in respect of the future development of the 2.5 To actively engage as necessary with both service users and providers on all strategic matters pertaining to the 2.6 To line manage the P/T Contract Support Officer (Cleaning) who is charged with assisting in the day to day operational management of the 2.7 To act as arbitrator in cases of dispute regarding all aspects of the 2.8 To manage the recording of the performance, costs and specification compliance of the 2.9 To undertake any negotiations as directed by, or in conjunction with, the Head of Service relating to future projects, assignments, or significant variations to existing 2.10 To act, with other officers or at the direction of Head of Service, to support the development, implementation and operation of any future 2.11 To produce and deliver clear reports (written and verbal) relating to the contract to a variety of audiences at all levels To manage all variations and ensure that values of same are agreed with both service users and providers. To certify variation and additional works values and to manage the recording of this function To manage, in conjunction with the Section Administration Support Officer, the complete recovery of all outstanding accounts that relate to the delivery of the 2.14 To ensure that all data is captured via CAMSYS for the purposes of premises Health & Safety management and property records To work closely with the Smart FM Team to ensure a joined up approach in the delivery of Facilities-related services.

6 Selection Criteria Contract Manager (Cleaning) Experience of multi-site and multi-contract management within a commercial environment. Experience of line management at an operational level. Experience or knowledge of cleaning-related industry practices. Experience or knowledge of a range of Facilities Management-related industry practices, eg: hygiene, pest control. The proven ability to produce clear written reports. The proven ability to communicate effectively in writing and verbally at all levels. To possess sound IT skills and a good working knowledge of EXCEL spreadsheets. To possess the ability to produce and deliver financial information for both finance and non financial colleagues. The ability to manage a diverse workload that entails both regular and ad hoc elements within specified timescales. To possess good administrative skills and the ability to maintain records in various formats as required. To be able to work to a flexible time pattern in order to suit the needs of the service. This may include both early mornings, ie 6am starts, or evenings as required. Must possess a full current driving licence (car). Demonstrate a commitment to the Council s equal opportunities policy and the ability to understand and implement the policy in relation to the job description.

7 Competencies and Skills Managing workload Management of staff Innovation and creativity Financial administration Communications skills Use of corporate IT systems Driving Licence Commercial Industry Experience Grade PO2 Manages a workload containing a mixture of regular and ad hoc tasks to agreed timescales Manages one part time member of staff in the execution of his/her duties and support his/her training and development Identifies current and potential areas of opportunity and pursues ideas to develop the service Is able to manage financial information and recovery Must have excellent verbal & written communications skills. Compiles and disseminates information as required. Able to utilise corporate systems to solve problems and meet relevant management and information needs Must hold full current UK car driving licence Must have knowledge of practices employed in the commercial cleaning industry and other Facilities Management-related industries, eg: hygiene, pest control.