REAL ESTATE SERVICES

Transcription

1 REAL ESTATE SERVICES

2 OUR FOCUS YOUR GROWTH As the real estate industry picks up momentum, the commercial real estate (CRE) service providers want to move to the next level of growth; from property management to a more strategic role of advising customers on portfolio planning occupancy strategy. For this, they need to optimise their internal operational processes embrace next-gen technologies. They are looking to partner with an expert who brings to the table domain expertise, technological innovation process excellence. At Xchanging, our long sting engagement with some of the leading CRE companies has helped us become familiar with the solution requirements of their customers. Our work with various customers helps save costs through technology infusion, analytics innovation. We helped a leading CRE services provider realise savings of over $24 million since the inception of our partnership in control performance, to help reduce carbon emissions, allowing for efficient energy consumption optimum space utilisation. Our partnership with some of the leading names in the industry, has helped us underst that today for CRE companies, building a strong business analytics strategy is critical. Therefore, Xchanging s customised analytics solution offerings can facilitate smarter faster decisions, while eliminating the labour revenue intensive legacy processes. We combine our business processing technology expertise with our deep understing of each industry to create a wide range of bespoke solutions. These help you in cost optimisation in reducing capital expenditure by enabling you to monitor your investments closely renew focus on real estate operations. Moreover, we are building smarter buildings that Xchanging can connect via a network, which allows us to collect data. Using the data, we can then monitor Furthermore, we also integrate our analytics expertise with our latest offering, the Connected Buildings to help you create a sustainable future. The technology used in Xchanging s Connected Building platform uses analytics to build appropriate algorithms models. This enables you to analyse underst energy consumption patterns of the building s devices use technology to proactively manage efficiency. XCHANGING HELPED REALISE 12% REDUCTION IN INVOICE REFERRALS The relationship that started in 2007 as a one-off back office accounting operation consolidation project with a leading CRE service provider, has transformed over the years, into a trusted mature partnership where Xchanging now provides end-to-end services in IT consulting across geographies service streams. REAL ESTATE SERVICES OVERVIEW Help desk Infrastructure Support Services Infrastructure Services Rent, Rates Service Charges Property Facilities Services Capital Projects Utilities 02 Processing Real Estate Source-To-Pay: Property AND Facilities IT Services Client Accounting Services Financial Reporting Service Charge Receivables Database CHALLENGE The customer was challenged with managing the increase in the number of invoice referrals to its facilities managers (FMs). This resulted in the FMs spending a considerable time in clearing referrals leading to delay in payment to the customer s vendors. SOLUTION We drove transformation through: Consulting Support lication/product Development Implementation Re-engineering/Migration lication Support Service Desk SaaS-enabled lication Platform (Rapid lication Development) J2EE Technologies-Java, Struts, Spring, Hibernate MS SharePoint,.NET, C# SAP, Oracle Enterprise lication Integration (EAI)/B2B (webmethods), Data Stg Tx, IBM MQ Websphere Midrange (iseries-rpg, Synon) Intelligence/Data Warehouse-Cognos, Informatica Stardising key referral categories by preparing a customised template for stard verbiage to be used Implementing the invoice supplier rejection process to pass the ownership of accurate submission from the customer s FMs on to their suppliers Initiating question answer sessions with the customer s field teams to discuss concerns on referrals consider preventive steps RESULTS Realised a 12% reduction in referrals in Q3 Q4 in fiscal year vis-a-vis the same period in the previous year Reduced payment cycle time by passing the ownership of accurate invoice submission on the suppliers REAL ESTATE SERVICES 03

3 OUR ASSETS YOUR ADVANTAGE At Xchanging, we offer a wide range of services including Processing Services (such as Client Accounting Service Charge ), Analytics Re-engineering services to help you transform your business. Our core services tailored for the real estate industry include: Finance Accounting (F&A) Services By leveraging our F&A services, we help you streamline your finance processes for greater process control, improved efficiency lower costs. Our solutions, combined with our leading smart processes deep analytical capabilities, bring about effective financial transformation, delivering measurable significant bottom line impact. For instance, we helped a leading CRE service provider reduce operational costs worth 2 million. a snapshot of our core offerings for the real estate industry Technology Services By leveraging our extensive experience of working with leading brs in the real estate industry, we have developed products platforms covering a spectrum of services right from product platform development, to testing help desk services. We also design, build integrate software for supporting a range of business processing solutions. For instance, BIG Center, an Integrated Workplace System (IWMS), provides our customers with scalable cost effective solutions. The web-based solution helps in facility management, lease portfolio management, project tracking, space occupancy, energy environment management partnerships. By leveraging our capability in next-gen technologies like the Internet of Things (IoT), we support the adoption implementation of intelligent technology for the Connected Building. Our platform includes software applications, network management fulfilling analytics requirements to improve a building s energy efficiency. This technology uses data analytics to measure energy consumption of the building devices in real time, to determine the current requirements across the estate, optimise the entire property asset base accordingly. By doing so, we deliver better insight control across a customer s property asset base, thus providing real-time feedback analytics for better decision making. We are currently helping one of the world s leading commercial property real estate services advisers, apply the IoT to achieve an Intelligent Building network. Processing Services CRM Human Resource Outsourcing F&A BPM Workflow Process Excellence Transaction Processing Research Analytics Technology Services Mobility BI Internet of Things Consulting Support BPM Development Technology Offerings Support Technology Data Migration Enterprise Integration Service Charge Accounts Payable WE TRANSFORM business processes to make them more time cost efficient Lease Abstraction Accounts Receivable Smart Building Services (IoT) Fault Tolerance, Self-Healing Safety Stards-ISO LEEDS Certified Security-Advanced Encryption Stard (AES) 128, RSA Heating, Ventilating Air Conditioning (HVAC) Controls, Lighting Controls, Fire Line Safety Master Data General Accounting Reconciliation Client Reporting Vendor Set-up Advanced Analytics Strategic Partnership with MachineShop Track Record of Implementing Security Surveillance with Global Leader, Diebold, with Event Based Alerts Open Stard IP Based Building System (Based on Building Automation Control Networks (BACnet), LonWorks etc.) Advanced Analytics Includes Real Time Dashboards, Role Based Authentication, Comparison of Historical Data, Energy Operations Optimisation Work Order Authorisation MOBILE BUILDING MANAGEMENT Single View of Real Time Data Ubiquitous Connectivity Smart Bidirectional Conversations Easy Integration Deployment in New Buildings TOTAL SOLUTION SUPPORT Support Building Performance Monitoring Control connected buildings INTERNET OF THINGS Building 360 BUILDING ASSET CATALOGUE Intelligent Building Catalogue for all Mechanical Electrical Devices Device Lifecycle Predictive Real Time Commissioning to Track Ideal versus Actual Behaviour 3D FUTURE Decision Support System for Constant Building Efficiency Historical Building Data Capture Analysis 3D Building Information Modeling Procurement Services Category Transformational Sourcing Services Financial Planning Analysis Source-to-Pay Procurement Offerings Order to Cash Record to Report Category Strategy Planning Project Charter Creation roval Baseline Creation roval Project Execution Supplier Savings Qualification roval Compliance Strategic Assessment Sourcing Category Project-based Sourcing Source-to-Pay Source-to-Pay Services By leveraging MarketMaker 4, a next-gen sourcing solutions provider, we empower your procurement teams by giving them the flexibility to decide how, what, when who to source from. The esourcing solution helps you control operational costs, reduce procurement costs ensure compliance with internal procurement policies. The market leading solution also enables you to achieve business objectives by delivering expertise at every stage of the Source-to-Pay procurement lifecycle. In addition, our team of over 100 procurement specialists, spread over three countries provide 24/7 support across rent, rates service charges, property management, facilities services, capital project utilities. 04 REAL ESTATE SERVICES 05

4 REAL ESTATE ANALYTICS In a tightening real estate market, business executives are looking for ways to do more with less. Increasingly, their stakeholders are deming more information greater transparency about the performance of their real estate portfolios. Within this scenario, it is imperative for companies to quickly assemble, analyse share information, to drive customer satisfaction as well as business growth. Today for CRE service providers, it is imperative to build a strong business analytics strategy as it was a decade ago to have in place property management accounting systems. Furthermore, with technologies like the Internet of Things influencing the ability of analytics to drive action, companies in real estate never had it so good. OUR DIFFERENTIATORS Domain Expertise: We leverage our dedicated talent pool of real estate experts having over 1,200 man years of experience to offer specialist expertise. The experts cover the spectrum of services ranging from product development (integrated workplace management solution for corporate real estate), platform development to testing help desk services. Technology enabled BPS: Our innovative Processing as a Service (BPaaS) platform, X-Flow, facilitates business process transformation especially in property accounting. This is a technology enablement platform which helps you move from cost reductions (driven by labour arbitrage) to realise productivity benefits, facilitated by a technology driven transformation approach. By leveraging X-Flow, we helped a customer realise productivity benefits to the tune of 10-15% year-on-year Global Delivery Model: Our model is a combination of onshore, nearshore offshore options, enabling you to realise cost savings quicker turnaround time in strategic initiatives. Our 24/7 support, offered from our eight delivery locations globally, governed under a common governance model, deliver uninterrupted business continuity. At Xchanging, our team of analytics experts provide our customer s with quick insightful analysis, thus enabling them to take quicker more effective business decisions. This helps them mitigate risk, maximise returns on their real estate investments optmise their real estate portfolio. By leveraging our domain specific expertise Property offering, we provide you with a comprehensive view of asset utilisation, capacity planning lease expirations etc. Through a detailed analysis of cost per square foot of delivering different services across maintenance, security, utilities etc., we help you rationalise operational cost with Common Area analytics. The offering also help you: Perform analysis of service charge by property, type, customer region etc. Do benchmark analysis by customer property to drive optimisation across vendors service providers to ensure costs are managed effectively Analytics offering Strategic Analytics Operational Performance Analytics Corporate Spend Vendors/Customers Vendor Analytics Customer Analytics Property MDM/Reporting/ Dashboards Property Spend Analysis by Region, Customer Property Type Benchmarking Spend across Various Categories Forecasting Spend Common Area Analysis of Average Service Charge by Property Type, Customer, Region etc. Benchmarking Analysis by Customer, Property, etc. Data Collection/ Aggregation Vendor Performance Dashboard Customer Behavioural Analytics/Customer Satisfaction Forms Customer/Vendors Profiling Customer Acquisition Modeling Property Performance Analysis Profitability Analysis Revenue Trends/Forecast Analysis Data Vendor Data Vendor Delivery Analysis by Terms, Pricing, Quality Delivery Time etc. Payment Timeliness Discount Opportunity Identification Data Cleaning Restructuring Data Creation of Operational Dashboard Decision Support Analytics Daily Sales Outsting Revenue Trending by Industry/Customer Customer Payment Behaviour Portfolio Analysis Analyse fees Determining an Ideal Property Fees Structure Profitability Analysis Budgets versus Actual Costing Predictive Modeling Data Mining Data Services Interpretation Analytical Services WE ENHANCE SHAREHOLDER VALUE THROUGH ANALYTICS BY helping you: Realise cost reduction through rationalisation optimisation Increase revenue through cross-selling Increase the customer satisfaction index through improved service delivery 06 REAL ESTATE SERVICES 07

5 About Xchanging Xchanging is a global business processing, technology procurement services provider, with over 8,000 people serving customers in 48 countries. These three service lines are applicable across industries, as well as industry-specific offerings for insurance financial services companies. We have a ten-year track record of innovation reliable delivery, anticipating responding to our customers needs. Our service quality is reflected in the industry awards world-class certifications we receive. FIND OUT MORE Transform your business, stimulate growth. AMERICAS 281 Winter Street Suite 380, Waltham, MA 02451, USA Phone: +1 (781) enterprise-us@xchanging.com EUROPE The Walbrook Building, 25 Walbrook, London, EC4N 8AQ, UK Phone: +44 (20) enterprise-eu@xchanging.com ASIA-PACIFIC Xchanging Towers, SJR ipark, EPIP Area, Whitefield Bangalore, , India Phone: +91 (80) enterprise-apac@asia.xchanging.com Realise more at: xchanging.com/industries/real-estate Processing/Technology/Procurement twitter.com/xchanginggroup linkedin.com/company/xchanging 20/03/14