Telephony from the cloud
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1 Telephony from the cloud Flexible, modern voice communications made simple 360 Talk
2 Get to know 360 Talk 360 Talk is the #1 cloud business phone system that eliminates expensive on-premise telephony equipment, provides plug & ring ready phones and delivers enterprise-class telephony. This reliable and proven service brings a jargon free approach to telephony and is suitable to any sized business looking to improve their productivity and image. Unlike expensive, conventional phone systems, 360 Talk is activated, setup and managed online, which means we manage it and you use it. By eliminating the need for complex hardware, lengthy installation and technical expertise, you get the functionality and flexibility to easily connect with s without high costs or hardware hassle. Phones arrive in days, not weeks preconfigured, fully provisioned, and ready for calls. Just plug phones into a high-speed Internet connection to get started. Since your system is in the Cloud, there s no hardware to maintain - updates and new features appear automatically.
3 What makes up 360 Talk? 1 Premium handsets and Desktop Client Hardware and software Every 360 Talk subscription comes complete with a physical handset which includes all the functionality you d expect from an enterprise grade telephone system. In addition, the optional desktop and mobile clients allow you to operate your telephony directly from your PC or by using your mobile as an extension to your phone system and making calls from your mobile via your 360 Talk connection. Web portal An easy-to-use administration interface, this simple to use portal can be operated by ourselves on your behalf or by an appointed administrator. Set up call forwarding to mobiles, hunt groups, create call queues or set up Auto Attendant or IVR Messages. 2 Web portal Connectivity When discussing 360 Talk, we ll look closely at the number of concurrent calls that you re likely to make to ensure you have sufficient bandwidth available to provide you with a suitable quality of voice. Your calls will then be transferred into a nationwide IP network before reaching their destination. 3 Gamma IP network
4 Why does 360 Talk make sense? Simple to deploy Simple deploy We llto activate Simple to deploy team work your service online and plug in your ready-to-use IP phones. Cost effective Your simple monthly user subscription service Flexible team work Cost effective Cost effective physical phones and many of including your calls. Twin your landline work service Flexibleteam and mobile phone to ensure you never miss a call. team work team work Access your voic s directly from a browser when remotely. Flexible team work service your desktop or through team work Automatically distribute and allocate calls team work service across teamyour work team. service Queue calls, record calls for training callers with menu options for call routing. service service purposes and provide service service
5 How does 360 Talk Work? Easy to use interface 360 Talk provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voic and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively. Call recording Record inbound or outbound calls for compliance, service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set 360 Talk to record some calls, all calls or record calls on demand. Administrator interface 360 Talk provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features. Auto attendant You can use Auto attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.
6 What are the 360 Talk handset options? 360 Talk is not tied to any one handset manufacturer. Choose from a variety of devices to suit your budget and environment. For organisations who have a basic telephony requirement, handsets are provided fully funded within your user subscription. This means that you avoid any initial capital expenditure. Speak to your 360 Solutions account manager for more details. Some current examples include: SoundPoint IP 650 Ideal for high performance and features such as executive offices or receptionists Backlit display (B&W) 4 Programmable keys/busy Lights SoundPoint IP 450 Ideal for general office use Backlit display (B&W) Programmable key/busy Light SoundPoint IP 331 and IP 335 Ideal for basic telephony or where used in warehouse or high use areas Backlit display (B&W) only available on 335 device 1 line key Additional expansion units and conference phones available, please speak to your account manager for more detail SPA525G Ideal for high performance and features such as Bluetooth connectivity or executive offices Hi res colour display Bluetooth compatible WiFi compatible 3 Programmable keys/busy Lights SPA504G Ideal for general office use Backlit Display (B&W) 2 Programmable keys/busy Lights SPA502G Entry level device for general office use Backlit Display (B&W) 1 line key SPA501G Ideal for basic telephony in warehouse or high use areas No Display 6 Programmable keys Analogue converter boxes available, please speak to your account manager for more detail
7 Can it do? What s included with your 360 Talk Subscription? Feature Included? Description Hunt groups Call transfer Call park Call pick up Last number redial Click to dial Call queueing Account codes Company directory Distribute and allocate incoming calls across your team to ensure calls are not lost. Forward any call onto any internal or external number Hold a call and pick it up on another phone Answer another group member s phone Quickly dial the last number called by pressing a single key Using the optional desktop client, trigger outbound calls directly from your PC Manage your incoming calls in a queue and provide constant information and choices to your incoming callers. Assign calls to individual costs centres for recharge purposes Simple directory available from the handset and up to 100 speed dials for favourite numbers Call recording Optional Optional call recording will allow you to store calls for audit trails, compliance or training purposes. Music on hold Auto attendant Call notify Hot-desking Call history Call barring Present a customised message or friendly hold music for your waiting callers Present your inbound callers with a simple menu for call routing using Auto Attendant Keep track of your important calls by receiving an notification upon receipt of an inbound call. Use your number and personal settings on any phone in the office with Hot-Desking View all calls made, received and missed Eliminate premium rate, international or other call types by barring certain call types 360 Solutions 360 House, 1 Faraday Court, First Avenue, Centrum 100 Burton Upon Trent, Staffordshire, DE14 2WX sales@360-solutions.co.uk Follow us on Twitter: Solutions_ Solutions St John Street, London, EC1V 4PW Solutions are a leading supplier of innovative communication solutions that enable remote, workforce optimisation, workforce mobility, business continuity and unified communications. Highly accredited with world class partners such as Mitel, Microsoft, Shoretel, Avaya, Virgin Media and Vodafone among others, we are able to provide a fully comprehensive managed service to our clients. We pride ourselves on giving sound independent advice and delivering outstanding service levels.
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