Multi-Line Adjusting Services Maritime Loss & Claims Third-Party Administration Special Investigations

Transcription

1 Full Service Claims Adjusting Adjusters - Administrators - Auditors Multi-Line Adjusting Services Maritime Loss & Claims Third-Party Administration Special Investigations Oregon - Washington - Idaho

2 Our Mission Statement We at NW shall strive for excellence in all endeavors. We shall set our goals to achieve total customer satisfaction and deliver defect-free premium value products on time, with service second to none.

3 Services We Provide Casualty Claims Investigations Property Loss Investigations/Construction Defect Claims EIFS & Mold Investigations Personal Contents Only Evaluations Litigation Support Inland Marine Policy Appraisal Services Third-Party Administration File Auditing Auto Appraisal Services Commercial Vehicle & Heavy Equipment Appraisals/Adjusting Special Investigations 24-Hour Availability Client Tailored Programs

4 NW is a true Multi-Line Insurance Adjustment Service. Our adjusters and appraisers are fully trained, experienced and licensed. Our office(s) allow access to the Pacific Northwest s major population centers and their adjoining rural areas. NW s staff is able to offer a variety of property and casualty adjustment services to your company and others around the nation. Rather than asking you to adhere to our methods and procedures, we want to work with you to complete assignments as specified by you in a timely and productive manner. NW offers the following services to you: CASUALTY CLAIMS PROPERTY CLAIMS MOLD/EIFS CLAIMS FIDELITY CLAIMS INVESTIGATIONS FRAUD/ARSON INVESTIGATIONS Our office is staffed with casualty adjusters who are competent, prompt and experienced. Our adjusters are well versed in local statutes and case law. We keep the interests of our principals in mind while striving to bring each claim to a fair and equitable settlement. Our adjusting staff is able to assess and adjust any type of commercial or homeowners property damage loss such as fire, water, wind and contents losses. We are specialists in this field. We are able to provide an effective response to EIFS and indoor mold claims by utilizing our industry training and experience in handling these types of claims to achieve a cost-effective resolution. Using our extensive experience in employee dishonesty claims investigation and analysis, NW s adjusters assist in measuring the actual loss resulting from misappropriation. Our work also includes identifying the potential exposure of employee misappropriation and concealment. Our experienced adjusters are qualified to effectively handle your losses that require the in-depth investigation these cases call for.

5 POLICY APPRAISAL/ DISPUTE MANAGEMENT Are you in a dispute over the amount of loss and damage that seems to be going nowhere? The appraisal provisions of the property policy provide a recognized way of using non-attorneys to decisively resolve issues of loss and damage. LITIGATION SERVICES INLAND MARINE/ TRUCKING CARGO CLAIMS APPRAISAL SERVICES AUDITING 24-HOUR SERVICE REPORTING NW s strength and expertise in the marketplace has allowed us to establish a unique selection of litigation management services to help you further reduce your costs and achieve the outcomes you desire. These specialized services include legal services assessment, law firm auditing, consultative service, alternative dispute resolution, mediation and arbitration. We can also participate on your behalf at alternative dispute forums such as pre-trial settlement conferences or mediation. We can also be your representative at trial. From initial survey, inventory and value assessment to final salvage disposition and recovery, we assist you in moving your cargo claims to a prompt and reasonable resolution. Our branch office maintains full-time auto damage appraisers. We have experienced and qualified heavy equipment and commercial vehicle adjusters/appraisers. Service can be provided around the state or nation on an on call basis. We are prepared to perform audits on your Retention Programs, TPA or Brokerage Accounts. Because we work on our report as we review the files, we are able to generate our Audit Report within 7 to 10 days after completing the File Review. Our office maintains adjusters on call 24-hours a day, 365 days a year for your emergency situations. All adjusters are equipped with cellular phones for immediate response to your needs. We are able to meet your specific reporting needs and time requirements. Our reporting is complete, factual, concise and most importantly, on time. Whether it be Policy Appraisal, Cargo Losses, Business Interruption, Claims Tracking or Self-Insured Administration... NW hopes to work with you to meet all your claims adjusting and special investigative needs.

6 DISPUTE MANAGEMENT APPRAISAL~ARBITRATION~MEDIATION IMPARTIAL ANALYSIS EXPERT ADVICE & TESTIMONY PROPERTY LOSS & DAMAGE BUSINESS INTERRUPTION~EXTRA EXPENSE Are you in a dispute over the amount of loss and damage that seems to be going nowhere? The appraisal provisions of the property policy provide a recognized way of using non-attorneys to decisively resolve issues of loss and damage. Already in litigation? Although some issues can only be resolved by the court, the court recognizes that issues of loss and damage can also be determined by the appraisal process, arbitration or mediation process. We can help you and your attorney carve out portions of the dispute that might best be resolved by other methods. John L. Jenkins, Branch Manager NW 7970 SE Milwaukie Ave. ~ Portland, OR Phone: Fax:

7 ENVIRONMENTAL POLLUTION CLAIMS SERVICES METH LAB CLAIMS SERVICE TRANSPORTATION - FUEL SPILLS Environmental catastrophes can be some of the most costly losses that can occur. When these catastrophes happen, an immediate response is vital for the successful resolution of the loss. NW s trained professionals offer a sensitive and rapid approach to resolving environmental pollution claims. Balancing claims, clean up costs, and the public relations backlash following an environmental catastrophe can be overwhelming for any company. Clean up can soon be underway and claims quickly resolved, all while maintaining the integrity of your company as well as your bottom line. We can resolve third-party liability, environmental impairment, physical damage, and income loss claims. John L. Jenkins, Branch Manager NW 7970 SE Milwaukie Ave. ~ Portland, OR Phone: Fax:

8 JOHN L. JENKINS NW Branch Manager/Adjuster EXPERIENCE EDUCATION Twenty years of Multi-Line Claims Adjusting, Loss Control and Risk Management experience as an insurance carrier Claims Representative, Supervisor, Independent Adjuster and Branch Manager. College: Portland State University Bachelors of Science in General Studies Continuing: CPCU Insurance Institute of America/AIC American Educational Institute, Inc. Senior Claim Law Associate - Liability, Environmental, Products Liability, Property Legal Principals of Insurance Construction Defect Courses - Seminar Mold In Construction Basic and Advanced Casualty Claims School Paralegal Courses - Portland Community College LICENSES PROFESSIONAL MEMBERSHIPS Oregon Adjuster s License: Available upon request Washington Adjuster s License: Available upon request OSHA-Hazardous Waste Operations and Emergency Response License EIFS-Third Party Inspector Professional Liability Underwriting Society Oregon Casualty Adjuster s Association Society of Claim Law Associates Trucking Insurance Defense Association

9 JOHN L. JENKINS NW Branch Manager/Adjuster SPECIALTIES CERTIFICATES Multi-Line Claims Auto-Commercial/Personal Lines Arson/Fraud Investigations Commercial Liability Property-Commercial/Personal Lines Construction Defect Premises Liability Products Liability Litigation Management EIFS/Mold Claims Trucking Claims Policy Appraiser Services Cargo Claims/Inland Marine Workers Compensation Claims Liquor Liability Municipal Liability Exterior Design Institute Affiliate Membership Certificate Hazardous Waste Operations And Emergency Response Certificate Mold In Construction Certificate - August 2001 Mold In Construction Certificate - September 2003 DOT Hazardous Materials Transportation Certificate

10 FEE SCHEDULE *FOR FULL ASSIGNMENTS - PORTLAND/VANCOUVER OFFICE ADJUSTER HOURLY RATE $50.00/hr *HEAVY EQUIPMENT $53.00/hr MILEAGE $.45/mi PHOTOS (35 mm) $ 2.00/ea PHOTOS (Digital) $ 1.00/ea CLERICAL $22.00/hr PHOTOCOPIES, POSTAGE, POLICE REPORTS, PARKING etc. - as incurred *LITIGATION SUPPORT ADJUSTER HOURLY RATE MILEAGE PHOTOS (35 mm) PHOTOS (Digital) CLERICAL $65.00/hr $.45/mi $ 2.00/ea $ 1.00/ea $22.00/hr PHOTOCOPIES, POSTAGE, POLICE REPORTS, PARKING etc. - as incurred *POLICY DISPUTE - APPRAISAL SERVICES ADJUSTER HOURLY RATE MILEAGE PHOTOS (35 mm) PHOTOS (Digital) CLERICAL $65.00/hr $.45/mi $ 2.00/ea $ 1.00/ea $22.00/hr PHOTOCOPIES, POSTAGE, POLICE REPORTS, PARKING etc. - as incurred *ENVIRONMENTAL CLAIMS ADJUSTER HOURLY RATE MILEAGE PHOTOS (35 mm) PHOTOS (Digital) CLERICAL EQUIPMENT RENTAL $65.00/hr $.45/mi $ 2.00/ea $ 1.00/ea $22.00/hr COST INCURRED PHOTOCOPIES, POSTAGE, POLICE REPORTS, PARKING etc. - as incurred

11 FEE SCHEDULE *PRODUCTS LIABILITY ADJUSTER HOURLY RATE MILEAGE PHOTOS (35 mm) PHOTOS (Digital) CLERICAL EQUIPMENT RENTAL $55.00/hr $.45/mi $ 2.00/ea $ 1.00/ea $22.00/hr COST INCURRED PHOTOCOPIES, POSTAGE, POLICE REPORTS, PARKING etc. - as incurred *EXTRAS No Show = $45.00 & Mileage Contact Letters = Time & Expense Total Loss Eval. = 1.0 $30.00 Salvage Bids =.5 $30.00 Dealer Quotes =.5 $30.00 Long Distance Facsimile Charge - as incurred Police Report, Parking, etc. - as incurred

12 TERRITORY Portland/Vancouver Area Beaverton Gresham/Troutdale Hillsboro Boring/Clackamas Oregon City/Molalla Willamette Valley 1 Hour Travel Time - One Way Woodburn Salem Willamette Valley 1.4 Hour Travel Time - One Way Albany Corvallis Southern Oregon Eugene/Springfield 2 Hour Travel Time - One Way Roseburg 3 Hour Travel Time - One Way Medford 5 Hour Travel Time - One Way

13 TERRITORY Northern Oregon Hood River 1 Hour Travel Time - One Way The Dalles 1.5 Hour Travel Time - One Way Eastern Oregon Bend, Madras, Redmond 3 Hour Travel Time - One Way Oregon Coast Astoria, Seaside, Cannon Beach, Rockaway 1.5 Hour Travel Time - One Way Lincoln City, Newport 2 Hour Travel Time - One Way Florence, North Bend, Coos Bay 4 Hour Travel Time - One Way Washington State Vancouver, Battle Ground, Camas Local Area Longview 1 Hour Travel Time - One Way Stevenson, Carson 1 Hour Travel Time - One Way

14 Full Service Claims Adjusting Adjusters - Administrators - Auditors PO Box Portland, OR Phone Fax nwclaimsserviceinc@comcast.net