Alcatel-Lucent OmniPCX Enterprise Communication Server

Transcription

1 Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent IP Touch 408 Phone Alcatel-Lucent IP Touch 408 Phone Alcatel-Lucent 409 Digital Phone

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3 User manual Introduction How to use this guide Thank you for choosing a telephone from the Alcatel-Lucent IP Touch 408/408 & 409 Digital Phone range manufactured by Alcatel-Lucent. Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication. A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program your telephone. Actions Lift the receiver. Hang up. Keypad Numeric keypad. Alphabetic keypad. a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section, Specific key on numeric keypad. communication is even more convenient using the audio keys (loudspeaker, handsfree), the convenient alphabetic keypad, to call your parties by name. Navigator Move the navigation key up, down, to the left or to the right. To go back one level (press and release) or to return to the welcome (press and hold) ; during a call, can be used to access the different s (Menu, Main, etc.) and to return to the telephone screens. Display and display keys Audio keys Smith John Partial view of display. Display key. Speaker, Handsfree. Adjustment reduce. Adjustment increase. Programmable keys and icons Line key. Other fixed keys Hold and Transfer keys. Icon corresponding to key. MENU key. Voice mail access key. Other symbols used Means that the feature is accessible from the Menu. pers. Main Means that the feature is accessible from the Main. Means that the feature is accessible from the Info. Means that the feature is subject to programming. If necessary, contact your installer. Means that the feature can be accessed by pressing a programmed key - see Program the keys for the Main or the add-on module. These symbols may be supplemented by small icons or text.

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5 Contents Toc Getting to know your telephone p. 1. Description of the screens and Bluetooth handset p Welcome screens p Call management screen p Application screen p IP Touch Bluetooth Wireless handset p. 9. Using your telephone p Making a call p. 10. Answering a call p. 10. Using the telephone in "Hands free" mode p Activating the loudspeaker during a call (receiver lifted) p. 11. Calling your party by name (company directory) p. 11. Make calls via your programmed call keys p Calling from the common directory p Redial p Callback an unanswered call p Requesting automatic callback if internal is busy p Answering an internal call in intercom mode p. 1.1 Sending DTMF signals p. 1.1 Mute, so that your party cannot hear you p. 1. During a call p. 1.1 Making a second call during a call p. 1. Answering a second call during a call p. 1. Switching between calls (Broker call) p. 1.4 Transferring a call p. 14. Three-way conference with internal and/or external parties (conference) p. 14. Talk simultaneously to more than partys p Casual conference p Placing a call on hold (HOLD) p Parking a call p Barge-in/Intrusion into an internal call p Adjust audio volume p. 1.1 Signal malicious calls p Sharing p Answering a night or a general bell p Manager/assistant screening p Individual pick-up p Hunt groups p Calling an internal party on his/her r p Answering a call on your r p Calling a party on his/her loudspeaker p Sending a written message to an internal party p Sending a copy of a voice message p Sending a recorded message to a /a distribution list p Broadcasting a message on the loudspeakers of a station group p. 19. Keeping in touch p. 0.1 Diverting calls to another (immediate forwarding) p. 0. Forwarding your calls to your voice message service p. 0. When you return, review your recorded messages p. 0.4 Diverting calls to your r p. 0. Forwarding your calls from the receiving terminal ( Follow me ) p. 0. Applying a selective forwarding p. 0.7 Cancelling all forwardings p. 1.8 Cancelling a specific forwarding p. 1.9 Diverting calls when your line is busy (forward if busy) p Do not disturb p Leaving a recorded message for internal callers p. 1.1 Consulting written messages p.. Managing your charges p..1 Charging your calls directly to business accounts p.. Finding out the cost of an outside call made for an internal user from your terminal... p. 7. Programming your telephone p Initializing your voice mailbox p Customizing your voice greeting p Modify the password for your phone set p Modify the password for your voice mailbox p Adjusting the audio features p. 7. Adjusting screen brightness p. 7.7 Selecting the welcome p. 7.8 Selecting language p. 7.9 Program the keys for the Main or the add-on module p Erase a programmed key p Programming an appointment reminder p. 7.1 Identifying the terminal you are on p Lock / unlock your telephone p Configuring the audio jack of your telephone p Call the associated set p Forward your calls to the associated p Modify the associated p The Tandem configuration p Create, modify or consult your intercom list (max. 10 s) p Installing a Bluetooth Wireless Technology handset (matching) p Use of the Bluetooth handset p Installing a Bluetooth Wireless Technology headset (matching) p Using a Bluetooth Wireless Technology headset p Deleting an accessory (headset, handset, etc.): Bluetooth Wireless Technology..... p ACD : Poste agent/poste superviseur p Agent set p Open a supervisor session (LogOn) p ACD application welcome screen p Close an agent session (LogOff) p Supervisor station p Open a supervisor session (LogOn) p Processing group- Supervisor entry/withdrawal p Supervision or acceptance of an assistance request p Close a supervisor session p. 1 Compliance p.

6 Getting to know your telephone Receiver (possibility of a wireless handset - Bluetooth - Alcatel-Lucent IP Touch 408 Phone only) Adjust the tilt of the screen LED Green flashing: arrival of an internal call Orange flashing: arrival of an external call Red flashing: priority or alarm call Display and display keys Contains several lines and s providing information on calls and the features accessible via the 10 keys associated with the words on the screen. Forward icon: pressing the key next to this icon allows you to program or change the forward feature. Receiver connected. Silent mode enabled. Appointment programmed. Telephone locked. Display keys: pressing a display key activates the feature shown associated with it on the screen. Navigation OK key: used to validate your choices and options while programming or configuring. Left-right navigator: used to move from one to another. Up-down navigator: used to scroll through the content of a. Back/Exit key: to return to previous menu (short press) or return to first screen (long press); during a call, provides access to welcome screens (Menu, Info,...) and to return to the call icon screens. Welcome screens Menu : contains all features and applications accessible via the keys associated with the words on the screen. Main : contains call line keys (allowing supervision of calls) and programmable call keys. Info : contains information on the telephone and the status of its features: name, telephone, of messages, activation of forwar feature, appointment reminder, etc. Socket for connecting headphones or a handsfree/speaker unit Audio keys END key: to terminate a call. Alphabetic keypad Call display Incoming call. Call in progress or outgoing call. Handsfree/Speaker Key:t o make or answer a call without lifting the receiver. Lit in handsfree mode or headset mode (short press). Flashing in speaker mode (long press). Intercom/Mute key: During a call : press this key so that your party cannot hear you. Terminal idle : press this key so that you can automatically answer a call without lifting the receiver. Call on hold. To adjust the speaker or receiver volume up or down If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call. Left-right navigator: used to check calls. Extension unit Feature keys and programmable keys An extension unit can be fitted to your telephone. This provides additional keys which can be configured as feature keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position. Guide key: used to obtain information on features of the 'menu' and to program key of the 'main'. Messaging key to access various mail services : if the key flashes, a new voice message or a new text message has been received. 'Redial' key: to access the 'Redial' feature. Hold: the call is placed on hold. Transfer: transfer the call to another.

7 1 Description of the screens and Bluetooth handset Other Main : contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the speed dial keys (apart from those displayed by ault). Direct call keys are programmed or modified via the Information key. 1.1 Welcome screens Tue 1 jan 004 Menu Main Info Menu : Main : Info : Line Anne Pascal Date Tue 1 jan 004 Time and status icon Scroll bar: shows the position on a Menu Settings Appointment Main Info Lock Call forwarding icon: Stationary: no forwarding activated. Rotating: forwarding activated - blue: immediate forwarding - orange: forwarding if busy or absent Displays the content of the selected Info : contains information on the telephone and the status of its features: name, telephone, of messages, activation of forwar feature, appointment reminder, etc. Tue 1 jan 004 Menu Main Info Name: Anne Number: 7794 Menu : contains all features and applications accessible via the keys associated with the words on the screen. From this, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment, lock the terminal, ine the ault displayed, configure voice mail, and access telephone features such as calling back one of the last 10 s or intercepting calls. Lun 1 jan 004 Menu Main Info Left-right navigator: used to move from one to another. Up-down navigator: used to scroll through the content of a. Settings Lock Appointment 7

8 1 Description of the screens and Bluetooth handset 1. Call management screen 1. Application screen Date Incoming call icon Time and status icon Date Application name Tue 1 jan 004 Time and status icon Call holding icon Call in progress icon Pop-up display of features accessible while the call is taking place Conference Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or of the caller. Events screen Application screen Each torresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). When a call is in progress, use the left-right navigator to look at held or incoming calls. Application screen: displays information relevant to programming or configuring the telephone. Events screen: displays events connected to the programming or configuration operations in progress, confirmation, rejection, error, etc. Use the up-down navigator to display the features accessible. These features (transfer, conference, etc.) are directly related to the status of the call consulted. For example, the transfer feature will not be available between a call in progress or a held call and an incoming call. Back/Exit key: used to switch from a telephone screen to an application screen. For example, can be used while a call is in progress to look up a, program an appointment reminder, etc. Calls can also be managed from the Main. While the call is in progress, press the Back/Exit key and display the Main. Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller of your choice by pressing the key associated with him. 8

9 1 Description of the screens and Bluetooth handset 1.4 IP Touch Bluetooth Wireless handset (Only available on Alcatel-Lucent IP Touch 408 Phone set) Battery Off-hook/On-hook and Volume/Mute keys 1 LED Green flashing: normal operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction. Off-hook/On-hook: press this key to take or terminate a call Volume/Mute: short successive presses to change the handset volume level ( levels) long press to ensure your party no longer hears you Battery If the Bluetooth handset is on its base, you do not need to press the Off-hook/Onhook key to take or terminate the call. Just off-hook/on-hook the Bluetooth handset. The battery recharges when the Bluetooth handset is on its base. 9

10 Using your telephone Other.1 Making a call. Answering a call is calling dial the for your call lift the receiver required lift the receiver (IP Touch Bluetooth Wireless handset - Alcatel-Lucent IP Touch 408 Phone) required lift the receiver lift the receiver (IP Touch Bluetooth Wireless handset - Alcatel-Lucent IP Touch 408 Phone) handsfree press the key next to the 'incoming call' icon. Using the telephone in 'Hands free' mode Handsfree required programmable line key dial by name Terminal idle: 00:' you are on a call with the destination press and release Call in progress: you are in handsfree mode terminate your call To make an external call, dial the outside line access code (9) before dialing your party's. The digit 9 is the ault code for an outside line. 00:' For the attendant, dial '0' (by ault). If the internal or outside does not reply: you are on a call with the destination press and release StSpkr announ. Call back Text mail During a call, you can lift the receiver without terminating the call. broadcast a message on the loudspeaker of the free terminal request callback to a busy terminal send a written message Text mail send a voice message go to next screen 10

11 Using your telephone.4 Activating the loudspeaker during a call (receiver lifted) - Speaker.. Make calls via your programmed call keys pers. Main 10:0 00:' the loudspeaker key flashes PERS. Main Helen you are on a call with the destination activate loudspeaker (long press) access the 'Main' select the party you want to call from the programmed call keys call the selected party The key is no longer lit.7 Calling from the common directory adjust volume (9 levels) deactivate loudspeaker (long press) Your terminal has access to a common directory of outside s. press and release the loudspeaker key to switch to handsfree mode (light steady). directory. Calling your party by name (company directory).8 Redial enter the name or initials or the surname and first name of your party select the type of search you want (last name, last name and first name* or initials*) Display of all the parties meeting the search criteria 'Redial' key.9 Callback an unanswered call Redial last redial display the press the key modify the search previous and associated with next names the party to call *Name must be entered in format name/space/first name. This key is used to display the entire name when it is truncated. Call back the last caller Callback last caller No answer Last caller: call back the last caller 11

12 Using your telephone List of last callers: No answer unreplied internal calls unreplied external calls.1 Sending DTMF signals Even if your system is not touchtone by ault, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. Recall 00:' * Send DTMF select a name or a you are on a call with the destination to activate Erase the list of unanswered calls The feature is automatically cancelled when you hang up. No answer unreplied internal calls unreplied external calls.1 Mute, so that your party cannot hear you.10 Requesting automatic callback if internal is busy You can hear your party but he/she cannot hear you: The terminal: Internal is busy Call back.11 Answering an internal call in intercom mode callback request acknowledged You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller s identity. To activate - Terminal idle: 00:' You are on a call with the destination disable microphone The key is no longer lit The key lights up corresponding LED lights up resume the call The Bluetooth receiver (Alcatel-Lucent IP Touch 408 Phone): When your caller hangs up, intercom mode remains active. To deactivate - Terminal idle: The corresponding LED goes out press the handset volume/mute key (press and hold) 1

13 During a call Other.1 Making a second call during a call During a call, you can call a second person (consultation call):. Answering a second call during a call A second party is trying to call you: h old menu main 10:0 info 00:' 00:' is calling you are on a call with the destination the first call is placed on hold you are on a call with the destination name or no. of the caller displayed for seconds of name of second party second party Other methods for calling a second party Dial the for your call. Name of second party. John 00: Answer displayed call: Take call line key for which icon is flashing To return to your first caller and end the call in progress John 00: the first call is placed on hold - To access the 'Redial' feature (press and hold). - Call back one of the last 10 s dialed (short press). John 00: In conversation Programmable line key. key associated with the 'incoming call' icon To cancel your second call and recover the first: John 00: Cons call off 00:'. Switching between calls (Broker call) During a call, a second call is put on hold. To alternate between calls: If you make an error, hang up: your telephone will ring and you will recover your first call. John 00: 00: key associated with the 'incoming call' icon place your first party on hold 1

14 During a call.4 Transferring a call To transfer your call to another :. Talk simultaneously to more than partys You are in a conference call with partys. To add another party to the conference: 00:' transfer transfer John Call back 00: Add you are on a call with the destination press 'Transfer' key dial the to be called press to perform the transfer Insert main 4 party s name or Transfer between two outside calls may not be possible, depending on system configuration.. Three-way conference with internal and/or external parties (conference).7 Casual conference During a -way conference, you can add up to three additional participants. During a call, to establish a three-way conference: Conference code for Conference feature of second party Cancel conference and return to first correspondant (if conference is active): Conference press to establish the three-way conference You are in a -way conference Insert Add required your party answers End conference Hang up on all correspondant (if conference is active): End conference.8 Placing a call on hold (HOLD) Private hold: During a call, you may place the call on hold and recover it later, on the same telephone h old After the conference, to leave your two parties talking together: Transfer 00:' you are on a call with the destination Press 'Hold' to recover the call on hold: your call is placed on hold h old 14 00:'

15 Common hold: to recover your call on any telephone in your system. 00:' On hold you are on a call with the destination Recover the call on hold from any telephone: your call is placed on hold During a call If the parked call is not recovered within a preset time (1 min 0 by ault), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration..10 Barge-in/Intrusion into an internal call Your party s line is busy. If the is not protected and if authorized, you can intrude into the call: Barge In Barge In key associated with the 'incoming call' icon 00:' same key to exit Protection against Barge-in/intrusion: Intrusion protection.9 Parking a call Park/retrieve call You can park a call and retrieve it on another extension: press programmable key enter the desired Park the call Protection is cancelled when you hang up. 00:' you are on a call with the destination A parking announcement message is displayed on the screen of the parking destination set..11 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: To recover the parked call: Park/retrieve call To automatically take the parked call, pick up the handset of the parking destination set. in conversation you are on a call with the destination adjust audio volume Settings My services Consultation.1 Signal malicious calls Call pick up services Park/retrieve call Malicious This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message. 1

16 4 Sharing Other 4.1 Answering a night or a general bell 4. Individual pick-up Night service call pickup When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. If the telephone ringing is in your own pick-up group: Group call pick up Settings My services Settings My services Consultation Call pick up services Night service call pickup Consultation Call pick up services Group call pick up 4. Manager/assistant screening If the telephone ringing is not in your pick-up group: Individual call pickup Screened list: System configuration allows manager/assistant groups to be formed, so that the manager s calls can be directed to one or more secretaries. From the manager s or assistant s telephone: Settings My services Consultation press programmable key Incoming calls are screened by a designated person (assistant, etc.) Call pick up services Individ pick up dial the of the ringing telephone press the same key to cancel The system can be configured to prevent call pick-up on certain telephones. Screening is indicated on the manager s telephone by the icon corresponding to the screening programmed key. 4.4 Hunt groups Hunt group call: Certain s can form a hunt group and can be called by dialing the group. 1 Group No.

17 4 Sharing Temporary exit from your hunt group: Exit station hunt group Settings My services 4. Calling an internal party on his/her r The called does not answer and you know that the person called has a r: Paging Consultation Additional services Exit hunt group called called Return into your group: Enter station hunt group your group paging in progress is displayed Settings My services Your party can answer from any telephone in the system. 4. Answering a call on your r Consultation Additional services Enter hunt grp your group Paging answer A call on your r can be answered from any telephone within the system. Belonging to a group does not affect the handling of speed dials. A specific telephone within a group can always be called by using its own. your r beeps Settings My services Consultation Paging Paging answer your extension 17

18 4 Sharing 4.7 Calling a party on his/her loudspeaker Your internal party does not answer. If authorized, you can remotely activate your party s phone: your party does not answer StSpkr announ. you are connected to the loudspeaker on your party s phone (if he/ she has the handsfree feature) The 7 standard messages are shown below: 1 Call me back 1 Meeting on (*); Call me back tomorrow 1 Meeting on at _:_ (*) Call me back at _:_ (*) 17 Out for a while 4 Call back (*) 18 Absent for the rest of the day Call the attendant 19 Absent, back at _:_ (*) Call the assistant 0 Absent, back on at _:_ (*) 7 I will call back at _:_ (*) 1 On vacation, back on (*) 8 Use paging External meeting 9 Please retrieve your fax External meeting, back on (*) 10 Please retrieve your mail 4 I am in room nr (*) 11 Please cancel your forwarding In a meeting - do not disturb 1 Visitors are waiting At lunch 1 You are expected at reception 7 Indisposed 14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad 4.9 Sending a copy of a voice message 4.8 Sending a written message to an internal party new voice message Display shows the of new and old messages Consult New text messa Send personal code enter the of the terminal to receive the message enter the first letters of the last name Forward msg Exit xxx xxx Predf message Spell name # Send To complete select a preined message Msg to create dial the to be called dial by name send message select a preined message to complete compose a new message xxxxxx xxx Apply complete your message 18

19 4 Sharing 4.10 Sending a recorded message to a /a distribution list new voice message personal code Send Exit record message end recording Spell name # dial the to be called dial by name Send Exit send message end of broadcast 4.11 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: speak, you have 0 seconds of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker. 19

20 Keeping in touch Other.1 Diverting calls to another (immediate forwarding).4 Diverting calls to your r The can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). Immediate forward Do not disturb activated dial the to be called Radio paging Callers will be able to contact you while you are moving around the company: press programmable key Do not disturb activated. Forwarding your calls from the receiving terminal ( Follow me ) You can make calls, but only the destination can call you. Remote forward You wish to receive your calls in your present location: Use the Follow me feature.. Forwarding your calls to your voice message service Other fwd Remote forward Imm fwd to VM Do not disturb activated your extension Do not disturb activated. When you return, review your recorded messages The light indicates that messages have been received. press programmable key your extension new voice message personal code Display shows name of sender, with date, time and ranking of message. Applying a selective forwarding; You can forward your primary and your secondary or s to different sets. Settings My services Consultation Consult Replay Erase listen to message erase message Call back Save Exit Forward service Principal line selection Secondary line selection Call sender of message archive the message terminate consultation 0 select the to forward receiving forwarding

21 Keeping in touch.7 Cancelling all forwardings.10 Do not disturb Do not disturb On/Off Deactivate Deactivate forward Program another type of forwarding, if desired You can make your terminal temporarily unavailable for all calls. Settings My services Consultation.8 Cancelling a specific forwarding programmed key corresponding to type of forwarding (group or selective) Do not disturb & locking Do not disturb On/Off Do not disturb activated.9 Diverting calls when your line is busy (forward if busy) Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. Forward on busy Callers will be able to contact you while you are moving around the company:.11 Leaving a recorded message for internal callers Forward Other fwd You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. New text messa Fwd to text Forward on bus receiving forwarding forwarding is acknowledged Predf message select a preined message To complete select a preined message to complete forwarding is acknowledged Msg to create xxxxxx xxx Apply press programmable key receiving forwarding compose a new message complete your message 1

22 Keeping in touch.1 Consulting written messages The light indicates that messages have been received. of messages received New text messa Read message Display shows name of sender, with date, time and ranking of message Recall Save Next message call sender of message record message next message Text answer answer with a text message terminate consultation

23 Managing your charges Other.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account s. Settings My services Consultation Additional services Business accoun code of business account required. Finding out the cost of an outside call made for an internal user from your terminal Settings My services Consultation Consultation & callbacks Charging information

24 7 Programming your telephone Other 7.1 Initializing your voice mailbox 7. Modify the password for your phone set Light flashes Enter your personal code, then record your name following the voice guide instructions Settings Set Password Your personal code is used to access your voice mailbox and to lock your telephone. Apply 7. Customizing your voice greeting old code (4 digits) new code (4 digits) You can replace the greeting message by a personal message. Apply No new voice message personal code Perso options Greeting msg Perso greeting enter new password again to confirm Normal prompt Perso greeting End This code acts as a password controlling access to programming functions and the user ' Set Locking ' feature (code by ault: 0000). press to return to the ault message record message end recording 7.4 Modify the password for your voice mailbox Accept Restart Replay No new voice message Perso options Admin options confirm re-record a message replay message personal code Password My password # new code (4 digits) As long as your voice mailbox has not been initialized, the personal code is 11. 4

25 7 Programming your telephone Activate/deactivate discreet ring mode: 7. Adjusting the audio features One beep before ringing Three beeps before ringing One beep before ringing Three beeps before ringing Settings Set Ringing to activate to deactivate Choose the tune: Internal call External call select the type of call to which the ringing is to be associated Priority Call Adjust ringer volume while a call arrives: is calling your telephone rings 7. Adjusting screen brightness (Alcatel-Lucent IP Touch 408 & 409 Digital Phone) adjusting the ringer volume: select the melody of your choice (1 tunes) Adjusting the ringer volume: Settings Set Contrast Ringing level Activate/deactivate silent mode: select the level of your choice: (1 levels) increase or decrease the contrast 7.7 Selecting the welcome This feature is used to choose the displayed by ault on the telephone. More options Silent mode Silent mode Settings Set Home to activate to deactivate Activate/disable meeting mode (progressive ringing): More options Progressive ringing to activate Progressive ringing to deactivate select the ault

26 7 Programming your telephone 7.8 Selecting language 7.10 Erase a programmed key Settings Set Language Settings Set Key program Main Erase enter your personal code select the language of your choice access the 'perso' if necessary select the key to erase 7.9 Program the keys for the Main or the add-on module pers. Main 7.11 Programming an appointment reminder You can program call s and features for the 'Main' keys and the add-on module keys. You can ine the time of a temporary reminder (one in 4 hours) or a permanent reminder (every day at the same time). 10:0 PERS. Main Speed dial My services Appointment access the Main using the navigator press the key you want to program to program a to program a feature enter time of appointment To program a : Speed dial To program a feature: Apply enter the enter the name confirm dial the of the appointment destination set The 'Appointment programmed' icon is displayed on the welcome. At the programmed time, your telephone rings: My services follow informations displayed on the screen Other possibilities: If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call. Modify Erase modify contents of entry displayed delete

27 7 Programming your telephone To cancel your reminder request: Appointment Erase 7.1 Call the associated set The 'Appointment programmed' icon disappears from the welcome. The of another set can be associated with your set (see Modify the associated ). To call it: Settings My services Consultation 7.1 Identifying the terminal you are on The of your telephone is displayed on the 'Info'. Associate servic Call associate Access the Info using the navigator. start the call 7.1 Lock / unlock your telephone 7.1 Forward your calls to the associated If you have previously ined an associated, you can forward your calls to this. Lock your telephone is locked/unlocked Settings My services Consultation Associate servic depending the displayed informations, enter your password or confirm 7.14 Configuring the audio jack of your telephone By ault, the audio jack of your telephone can be used to connect a headset, handsfree kit or loudspeaker. Overflow to associate for forwarding when you do not answer Overflow if bus to associate for immediate forwarding when your line is busy Settings Set Plug jack Ovflow busy/no to assoc Deact overflow to associate Apply for forwarding if you do not answer or if you are busy to cancel the forwarding to associate function Headset Hands-free Speaker 7

28 7 Programming your telephone 7.17 Modify the associated 7.0 Installing a Bluetooth Wireless Technology handset (matching) - Alcatel-Lucent IP Touch 408 Phone The associated can be a phone set, the voice mail or the r. Before a Bluetooth headset can be used, it must be correctly matched to the terminal. My parameters My services associated My parameters Set BlueTooth Modify acceptance of the programming is displayed Add device you will hear a note signal and the LED will flash green and orange alternately Enter your personal code enter the new associated with the handset turned off, press the Bluetooth handset keys at the same time (long press) 7.18 The Tandem configuration This configuration lets you group two sets under a single call. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory, but the tandem is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own, but in this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual directory, last redial, out of service, set padlock, etc. For more information regarding this configuration, contact the person in charge of your installation Create, modify or consult your intercom list (max. 10 s) searching for Bluetooth equipment, wait until the detected equipment type and the address is displayed select the relevant equipment the note audible signal indicates that the handset has been installed correctly (the LED flashes green or orange depending on the battery charge level) Add 7.1 Use of the Bluetooth handset (Alcatel-Lucent IP Touch 408 Phone) Settings My services The Bluetooth cordless handset permits the user to answer and call with complete freedom within a radius of 10 meter from the set. IP Touch Bluetooth Wireless handset The handset has a LED and two buttons. Interphone follow instructions given on display Green flashing: normal operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction. 8

29 7 Programming your telephone Off-hook/On-hook and Volume/Mute keys: Off-hook/On-hook: press this key to take or terminate a call. 7.4 Deleting an accessory (headset, handset, etc.): Bluetooth Wireless Technology Volume/Mute: short successive presses to change the handset volume level ( levels) long press to ensure your party no longer hears you My parameters Set BlueTooth 7. Installing a Bluetooth Wireless Technology headset (matching) - Alcatel-Lucent IP Touch 408 Phone My devices display of the different equipment matched Before a Bluetooth headset can be used, it must be correctly matched to the terminal. Before performing the matching operation, the headset must be in detectable mode*. select the equipment to be removed My parameters Set BlueTooth Remove device message acknowledging the equipment has been removed confirm your choice Add device searching for Bluetooth equipment, wait until the detected equipment type and the address is displayed Add select the relevant equipment acknowledgement message and display of the headset icon on the terminal screen confirm your choice enter the PIN code of the headset * * Refer to the user documentation supplied with the headset. 7. Using a Bluetooth Wireless Technology headset - Alcatel-Lucent IP Touch 408 Phone Refer to the user documentation supplied with the headset. 9

30 8 8.1 Poste agent ACD : Poste agent/poste superviseur A call centre solution allows optimum distribution of calls to agents according to their availability and skills. 8. Open a supervisor session (LogOn) Other Unavailable WrapUp Supervisor Queue info This function allows the agent to be 'logged out' from the ACD application. The 'logged out' function is activated; by ault, on opening an agent session (system configuration), by the supervisor or by the agent himself. The agent changes this 'logged out' status by pressing the display key associated with this function. After each ACD call, the agent automatically assumes Wrap-up mode. During this mode, the agent does not receive any ACD calls and can carry out the tasks associated with a call. This mode can be terminated at any time by pressing the display key associated with the Wrap-Up function or by waiting for the end of the timer (system configuration). When the agent is on a break, waiting for a call or in Wrap-up mode, he calls his supervisor directly by pressing this key. By pressing this key, the agent accesses information regarding the queue ( of calls waiting, average or maximum waiting time, of free, busy or logged out agents. LogOn For a decision maker agent: enter the identifier Enter your personal code Private info Pressing this key informs the agent about the configuration of his set (forwarding status, presence of new messages, associated set, name and of the set, etc.). List Welcome guide This key allows the agent to configure the welcome messages, recording, activation/ deactivation, loading or playback of a welcome message. Access to welcome message configuration involves entering the agent identifier and a password. enter the processing group select the processing group from a list ACR mgmt. The agent can act on the distribution of the ACD calls by assigning or not assigning expertise areas. Expertise areas can be assigned or deleted one by one or globally. 8. ACD application welcome screen Help During a communication, the agent can send an assistance request to the supervisors. This request can be accepted by a supervisor or rejected if the supervisors are absent, not available or reject the request. Once the ACD session is open, the agent can access the ACD application dedicated functions. CC 8.4 Close an agent session (LogOff) Available Agent Unavailable WrapUp Supervisor Queue info LogOff Private info Welcome guide ACR mgmt. Alcatel-Lucent IP Touch 408/ 408 & 409 Digital Phone LogOff enter your personal code Apply the session is closed 0

31 8 ACD : Poste agent/poste superviseur 8. Poste superviseur 8.8 Supervision or acceptance of an assistance request The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity, intrude or listen-in discretely on a call. The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help' function key in the 'Perso'. A supervisor can also perform the agent function from the same set. ACD Listening Agent : 8. Open a supervisor session (LogOn) Listen Restrictive Cancel Barge In Permanent LogOn Alcatel-Lucent IP Touch 408/ 408 & 409 Digital Phone enter the identifier Enter your personal code Listen By pressing this key, the supervisor starts a discrete listen-in procedure. The supervisor can then listen in on the call between an agent and his party, but cannot participate in the call. CC 100 Entry Queue info LogOff Private info Welcome guide ACR mgmt. Barge In Restrictive This key allows the supervisor to intrude in a communication. This intrusion is signalled to the agent and his party by an audible beep and the supervisor can cut-in on the call at any time. If the agent on-hooks or if the supervisor presses the 'Help' key, only the supervisor and the party will be in communication. The agent is in communication with a party. This function allows the supervisor to talk just with the agent without the party being informed of this intrusion (restrictive). Alcatel-Lucent IP Touch 408/ 408 & 409 Digital Phone Permanent The supervisor can view on his display the dynamic states (out of service, ACD calls, private calls, Wrap-up, pause, etc.) and static states (withdrawn, available, Log-Off, etc.) of an agent in real-time. 8.7 Processing group- Supervisor entry/withdrawal Cancel Pressing this key results in the rejection of an agent assistance request. Entry 8.9 Close a supervisor session select the processing group from a list select the processing group from a list LogOff Apply the session is closed 1 enter your personal code

32 Compliance howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however confirm in the following cases: in the event of use that does not comply with the instructions given in this user s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purpose. The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. The wording is not contractual and may be subject to change.some features of your telephone are controlled by a software key and the configuration of the unit. Declaration of compliance EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch 408, 408 (that can be equipped with a Bluetooth handset) & 409 Digital Phone products comply with the essential demands of Directive 1999//CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. Alcatel-Lucent IP Touch 408 Phone & IP Touch Bluetooth wireless handset This device complies with Part 1 of FCC Rules and with RSS-10 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and () this device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications made to this equipment not expressly approved by Alcatel-Lucent Enterprise may void the FCC authorization to operate this equipment. The device is designed and manufactured not to exceed the emission limits for exposure to radio frequency energy in SAR (Specific Absorption Rate) set by the FCC. Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product. Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel- Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 007 Alcatel-Lucent. All rights reserved. MU1900USAB-E800ed01-807