Finance and Insurance Workforce Summit. Linda Leadbitter, VP HR Aon Americas March 15, 2007
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1 Finance and Insurance Workforce Summit Linda Leadbitter, VP HR Aon Americas March 15,
2 Aon Corp Overview Headquartered in Chicago, IL 500 offices in more than 120 countries 46,000 employees $9.0 billion revenue in 2006 Ranked in the top 250 on the Fortune 500 list Partners with 85% of Fortune 500 and Fortune Global 500 Listed on NYSE: AOC 1
3 Aon s Businesses Aon Insurance Brokerage & Risk Management Services Human Capital Consulting Insurance Underwriting Retail, Reinsurance, and Wholesale Brokerage Employee Benefits, Compensation, and Outsourcing Supplemental Accident, Health & Life Select Property & Casualty Synergy across Aon Lines of Business 2
4 Aon s Workforce 15,000 US employees 3,800 in Greater Chicago Area 63% Exempt 37% Non-exempt 40% Male 60% Female In the US Aon hires ~3,000 employees per year 57% Exempt 43% Non-exempt Top 5 sources for talent pipeline 28% Internet Job Boards 27% Employee Referral 20% Internal Promotions/Transfers 10% Direct Sourcing 3% Agency 3
5 Finance and Insurance Industry What do financial services and insurance have in common? Taking risk Mitigating risk for individuals and businesses Draw from common talent pool Deep customer knowledge Provide common services: financial advice and solutions 4
6 Finance and Insurance Industry Recent trends in the industry: Product convergence across industries Consolidation Expansion to minority and underserved markets Web based businesses are transforming customer demands and business models Globalization of businesses, customers and talent 5
7 Significant Implications for Employment 3.3 million US jobs, will move offshore in the next 15 years Deloitte Research Estimates: Potential to shift of 2.3 million jobs in US banking and securities; US$17.5 billion in operational and technical costs overseas by Celent Research 25% of all US IT jobs will move offshore by 2010 Gartner Research Companies are increasingly segmenting business processes and using different delivery models: Non-Core / Transactional Processes Moved to low or lower cost regions: Labor arbitrage Focus on most efficient service delivery on global basis Outsource to expert providers with array of capabilities Core / Value-added Services Knowledge workers with technical, analytic and business / product specific knowledge Adaptable, flexible, comfortable with change to meet future demands 6
8 Examples of Work Outsourced / Off-shored Technology / Software Program / software development Network administration Claims processing Finance and accounts payable / premium processing Indirect Customer Service Call centers Web helpdesk Reporting Calculations and modelling 7
9 Jobs that Will Grow Sales Retail banking Insurance Client consultants Bring value-added ideas and services Customized solutions Complex transactions Actuaries Underwriters Brokers Lenders Direct customer service Bank tellers Insurance agency reps Investment advisors 8
10 Strategies for Today s Workforce Ensure that we are preparing and creating a workforce with both types of skills needed for the future: Hard Skills Technically savvy Quantitative and analytic skills Specific licensing and credentials Broad business and industry knowledge Soft Skills Core set of transferable skills that can translate across positions and organizations Many large companies will define and articulate these competencies for their employees 9
11 Aon s Leadership Model 10
12 Developing the Knowledge Workers of the Future Traditional Training Literacy and education in: Math Analytical skills Technology Product knowledge General business acumen (P&L) Experiential Training Experience and application of skills in: Customer service Working with diverse teams Critical thinking Problem solving Decision making Ability to deal with change and ambiguity Teamwork Leadership 11
13 Strategies for Tomorrow s Workforce Ensure that we are educating talent about the opportunities in the finance and insurance industry: For example: Employers are developing robust on-campus programs to educate early career talent and provide opportunities that meet their needs Spread the word: It s a sexy industry after all. Aon on the big screen! Risk Management when filming on location: Marine insurance Intellectual property coverage Individual actor policies Physical property and equipment coverage Risk mitigation strategies for extreme weather 12
14 Question & Answer 13
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