Installation and operation of an Open-Access ICT Network

Transcription

1 Installation and operation of an Open-Access ICT Network

2 Company Overview Quick facts: Established: 1978 Privately owned Turnover: 14 million + Employees: 160 Customer base: Coverage: UK, Ireland & Europe Offices: Heathrow & Manchester Credentials: Over 34 years IT Support Experience Proven track record Unrivalled Client retention Fully Qualified Technicians Industry Recognition ISO 9001 Quality Management System ISO Environmental Management System ISO Information Security Management System Multi Vendor accredited What we do: Our primary services provide all elements of support and managed services, to a fully outsourced IT solution, across the UK and Europe ensuring optimum performance. Scalable services include hardware network & software support, private cloud, managed services, outsourcing/co sourcing solutions.

3 Our services include Managed Desktop Services via a resilient Carrier Class Infrastructure Service Desk ITIL compliant Service Desk staffed by Client designated CCE qualified IT professionals Hardware and Software Support Flexible approach to protect your investment for in and out of warranty hardware Outsourcing & Co-sourcing Unparalleled, tailored, flexible, scalable and personal service solutions Managed Services From Managed Print Services to consultancy, asset & lifecycle management

4 Our Clients Our clients span the complete range of industries, from blue-chip corporations and financial institutions to health authorities and local government. We have worked with customers to develop specific expertise to respond to the needs of individual sectors.

5 University of Southampton Science Park Open Access Network Pre-2010 Fibre network infrastructure operated by a third-party service provider Network switches housed in insecure locations e.g. electrical cupboards Investment in network required Monopoly on service provision (alternative BT service but very poor) 2010 Tenant Survey Generally happy with connection speed Many perceived service as expensive Most wanted a choice of provider

6 University of Southampton Science Park Open Access Network : Open-Access Strategy Science Park (working with Broadband Vantage and CCE) developed long-term strategy for ICT Chose 3-Layer Open-Access Model Science Park would install and own network infrastructure Control over future investment in ICT provision at the Science Park CCE would maintain and manage the infrastructure Brought expertise and a 24/7 support network not present within the Science Park Limited number of third-party service providers selected to deliver services to Tenants Pay a wholesale transit charge for use of the network

7 University of Southampton Science Park Open Access Network 2012: New Network Launched Central air-conditioned POP UPS & Generator back-up Secure rack-space Finger-print access & CCTV Remotely controlled switches 4km new optical fibre Fibre loop architecture Linking 13 buildings Secure building ICT hubs New Cat6 links to all offices

8 University of Southampton Science Park Open Access Network 2014: Two years of operation Structured costs based on bandwidth required Significant reduction in ICT costs for a large number of tenants, especially small companies Increased costs for some companies, where bandwidth requirement high, but No longer have small companies subsidising large companies Tenants currently have a choice of 3 ICT service suppliers (excl. BT) Competition keeps choice of services broad and prices keen

9 Summary Open-Access Network strategy for Science Park Science Park in control of future investment CCE expertise to install, manage and maintain network Physical security of network greatly improved CCE provide wholesale connectivity 3 retail service providers sell services to tenants Competitive environment Tenants benefit from choice and keen pricing Any questions?