Central Australian Aboriginal Congress Position Description

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1 Central Australian Aboriginal Congress Position Description POSITION & PN BRANCH/SECTION BASE LEVEL & SALARY CONTRACT LOCATION CONTINUOUS QUALITY IMPROVEMENT FACILITATOR (PN 113) PUBLIC HEALTH DIVISION CQI TEAM Base Salary: Nurse Level 5. $94,593 $98,564 Total Salary: $108,345 - $112,808 (Total salary includes super, leave loading and allowances) Generous salary packaging options also available. Salary offered will be commensurate with skills, qualifications and experience. Permanent Full Time Position (37.5 hours p/w) 14 Leichhardt Terrace - Alice Springs PURPOSE OF POSITION The primary focus of the CQI Facilitator (CQIF) is the provision of quality improvement support to health service staff to improve health care systems, processes and outcomes. The CQI Facilitator works collaboratively health service managers, practitioners and other stakeholders to develop implement and evaluate branch-level Operational Plans which guide the work of the health service delivery areas. The position also undertakes a significant staff training role to support clinical best practice and maintain consistency and quality within the electronic clinical information system Congress-wide. The person in this position will be enthusiastic, knowledgeable and able to provide leadership to health service staff on safety and quality. Working & Reporting Relationships The CQIF is part of the CQI Team and reports directly to the Continuous Quality Improvement Nurse Co-ordinator (CQINC). The CQI Team forms part of the Congress Public Health Unit. OVERVIEW of Central Australian Aboriginal Congress ( Congress ) and Work Environment Central Australian Aboriginal Congress Aboriginal Corporation (Congress) was formed in 1973 to support and advocate for Aboriginal people in the struggle for justice and equity. Since that time, Congress has expanded to become the largest Aboriginal Community controlled Primary Health Care Service in the Northern Territory. Congress now provides a comprehensive primary health care service to the Aboriginal Community of Alice Springs and to outstations within a 100 kilometre radius. Today Congress encompasses five (5) Divisions in total; 1. Finance 2. Alice Springs Health Service Division 3. Regional Health Service Division 4. Human Resources 5. Public Health The Alice Springs Health Services Divisions includes seven (7) Branches 1. Services 2. Social & Emotional Wellbeing (SEWB) 3. Alukura 4. Children Services 1-5

2 5. Education & Training 6. Ingkintja Health 7. Headspace CQI at Congress: Congress is actively pursuing improvements to its Clinical Governance systems to enhance clinical quality and client safety. CQI processes and CQI staff play a crucial role in building staff competence and maximising client outcomes. Congress supports the key reforms approved by the NT Aboriginal Health Forum (NTAHF) which seeks to embed CQI into Aboriginal Primary Health care, and also supports the range of quality initiatives associated with those reforms. For further information about Congress visit our website: KEY RESPONSIBILITIES 1. Operational The CQIF undertakes the following responsibilities: Reporting on Service Delivery & Health Outcomes Operational Plans are a significant component of the CQI system at Congress as they provide a framework for the measuring performance and quality outcomes against key health indicators. The CQIF: Evaluates service delivery and health outcomes by reporting each quarter against selected branch operational plans. Tasks associated with this include: ensuring plans have measureable indicators that align with the Congress Strategic and Business plans; developing new performance indicators with branch managers as required; collating qualitative indicators from branch managers and staff; extracting quantitative data from the Clinical Information System; ( Communicare ), and other data sources presenting data in a way that is meaningful to health staff, ie: trends, historical data, graphics; and analysing data in collaboration with branch managers and health service delivery staff. Engages with health service delivery staff to set up processes to ensure consistency and accuracy in data entry and the participation of staff in data cleaning activities. Working with Health Staff on CQI Systems The CQIF: Works collaboratively with staff and management to map current health care quality improvement systems and activities. In consultation with branch staff and management, determines key areas for improvement and CQI plans based on the evaluation of the operational plan, best practice standards, the NTAHF endorsed CQI Approach for Aboriginal Primary Health Care (PHC) and other branch needs. Assists branch staff to develop, implement and evaluate quality activities based on their CQI plan. Works collaboratively with management to feedback CQI data to practitioners. Participates in the development and implementation of policies and procedures. Encourages, supports and promotes CQI Action planning across organizational boundaries, including sharing of information on CQI activities, directions and successes as appropriate. 2-5

3 Establishes and promotes regional CQI interest/reflective practice groups Identifies critical quality issues for consideration by CQINC and CAAC management, AMSANT CQI Coordinators and the CQI Planning and Steering Committee. Participates in NT-wide or other CQI activities, workshops and initiatives as appropriate. Conducts and assists staff to undertake clinical audits and support the interpretation, analysis and effective use of audit data and Systems Assessment Tools. Training & Development Staff training and development is a crucial part of the CQIF role. The CQIF will: Assess the CQI training needs of staff, coordinate the delivery of CQI training and conduct Communicare user training. Enhance the Communicare system by: Providing advice on Communicare development that is appropriate to branch needs, supports clinical best practice and maintains consistency and quality within the electronic system Congress-wide; Providing advice to staff on the optimal way to input and extract data; Writing Communicare change requests as needed; and Acting as a back up Communicare administrator. 2. OTHER FUNCTIONS The CQIF will be required to: Participate in internal meetings and external meetings as appropriate. Prepare reports, work plans, briefings, submissions and other correspondence of a complex nature for Congress management as requested. Provide general nursing care for a broad range of clinical problems as per the CARPA Standard Treatment Manual and if female, the Women s Business Manual, for one session per week at the Congress Clinic at Gap Road. 3. ACCOUNTABILITIES The CQIF is accountable ultimately to the CEO, via the CQINC. The CQIF will discuss CQI, Communicare and other identified issues with the CQINC as required. The CQIF will work within strict confidentiality guidelines and as per Congress policy and procedure, ensuring all personnel and/or client information is kept secure. 4. STAKEHOLDER RELATIONSHIPS Where required, the CQIF will liaise with a variety of allied Government and Non- Government agencies, representing Congress in a professional manner at all times. The CQIF maintains and contributes to a collaborative, professional focus when dealing with all internal stakeholders. 3-5

4 SELECTION CRITERIA Essential Criteria 1. Registered or eligible for registration as a Registered Nurse with the Nursing & Midwifery Board of Australia. 2. Knowledge and experience in organisational planning, evaluation and/or monitoring of health programs and services, including strong strategic and analytical thinking and problem-solving abilities. 3. Evidence of excellent computer literacy skills, particularly previous experience in using electronic clinical information systems, data manipulation for the production of accurate reports, construction and maintenance of databases, using Outlook calendars, Excel spreadsheets and data presentation. 4. Demonstrated, highly developed clinical skills, knowledge and experience, particularly in Indigenous primary health care. 5. Previous experience in the delivery of staff training, project management and/or management. 6. Proven, strong administrative, organisational and written communication skills, including meeting administration, development of policies & procedures and the ability to write clearly, simply and incorporate ideas from Aboriginal culture and politics. 7. Evidence of a professional, team-oriented approach with excellent interpersonal and verbal communication skills, including the ability to motivate staff and facilitate change in a high-pressure, culturally diverse environment. 8. Ability to work independently and quickly adapt to change with excellent time management skills. Desirable Criteria 1. Post-graduate qualifications in public health, training & assessment and/or related field. 2. Knowledge of Communicare, e-health NT and the Shared Electronic Health Record. 3. Understanding and sensitivity towards the current issues in Aboriginal health, primary health care, Aboriginal culture and history, including knowledge of policy and publications related to Aboriginal health and politics, such as the National Aboriginal Health Strategy. 4. Experience in using continuous quality improvement principles and system change to implement best practice management for health care delivery. 5. Current NT Drivers Licence or ability to be licensed in NT. 4-5

5 APPLICATION DETAILS Note: Employment at Congress in this position is conditional upon the employee obtaining an NT Ochre Card. This Card is required for all people working with children in a nominated group of occupations and includes a comprehensive criminal history check. Further information about the NT Ochre Card and the application process can be found at It should be noted that a criminal history will not exclude an applicant from obtaining an NT Ochre Card unless it is a criminal history which is considered to be a risk of harm to children. Applicants who do not hold a current Ochre Card are required to provide evidence of having submitted an application for an Ochre Card with their application for this position. The successful applicant must provide evidence of holding a current NT Ochre Card on commencement with Congress. Applications Close: FRIDAY 08 NOVEMBER 2013 APPLICATIONS MUST INCLUDE A RESPONSE TO SELECTION CRITERIA AS OUTLINED ABOVE, A CURRICULUM VITAE (CV) AND CONTACT DETAILS FOR 2 REFEREES. Applications marked CONFIDENTIAL and addressed to the Chief Executive Officer can be submitted either by post or ed: Human Resource Department Central Australian Aboriginal Congress PO Box 1604 Alice Springs NT 0871 Phone: (08) or Apply on line: For further information or to discuss position contact: Yvonne Ginifer CQI Nurse Coordinator Phone: Authorised By: OCTOBER 2013 Deputy Chief Executive Officer 5-5

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