Training Modules for Hotel Sales & Marketing Teams. Summary
|
|
- Marilynn O’Connor’
- 8 years ago
- Views:
Transcription
1 Training Modules for Hotel Sales & Marketing Teams Summary
2 Sales in Hospitality Industry Content Sales Managers, Sales Executives, Sales Coordinators, Sales Assistants Everybody who is involved in Sales Process Offer a systematic and structural approach to the sales process; discuss the specifics of selling in hotel industry (product, customer, distribution chain and pricing); analyse the role and main tasks of the sales and marketing department, the role and tasks of a sales manager, review main skills and competencies as well as fundamental principles essential for successful selling Why sales in hospitality is different Sales Cycle Main tasks of the Sales Department Sales Manager s areas of responsibilities Necessary skills and competencies; Fundamental principles of Sales Success Participants will understand the main tasks of the sales and marketing department and its role in the overall hotel operation, will understand the sales process and its steps, will review main professional skills and competences and will be able to use them in their job
3 Prospecting for new business Sales Managers, Sales Executives, Sales Coordinators, Sales Assistants Everybody who is involved in Sales Process Stress the importance of prospecting for new business, offer a systematic approach to the process of generating business leads, analyse each step of the process, review available sources for information and offer recommendations on making prospecting more effective Why Prospecting is so important Structure of the process and steps; Generating leads; Database; Planning the communication with a potential client The participants will learn the concept of the Sales Funnel, understand the importance of active prospecting and steps of the process, will learn what information is essential for effective prospecting, where and how to get it, will be able to put together a list of prospective clients, set goals and prioritise their efforts
4 Cold Calling Audience Sales Managers, Sales Executive, Sales Coordinators, Sales Assistants Everybody who is involved in Sales Process To help participants overcome the stress of the first communication with prospective clients and make the process of cold calling more effective Why is it so difficult to cold call Planning the first communication with your prospect Preparing your script Initial contact Potential problems and ways to overcome them Participants will learn the importance of making positive first impression, factors which could influence the success of the cold calling, will develop a script for the first communication and will be able be able to plan the initial communication with the prospective client and make the process of cold calling more effective by scheduling more appointments with potential clients
5 Module Sales Process Directors of Sales, Sales Managers, Sales Executives, Group Sales Managers, Event Managers, Sales Coordinators, Sales Assistants Everybody who is involved in the Sales Process To offer a structural approach to the sales process, analyse in detail each step of the sales cycle, review sales skills essential for the process and practice these skills in role plays Structure of the sales process Opening Needs and objectives Presenting solutions Gaining commitment Handling objectives Closing and follow up Participants will learn the structure of the sales process, will understand the importance of following the structure, will be able to use the necessary sales skills for each step of the process and convert more prospects into clients
6 Segmentation in hotel industry Directors of Sales, Sales Managers, Sales Executives, Sales Coordinators Everybody who is involved in the Sales Process Explain the importance of segmentation, review main segments in hotel industry, analyse how to select targeted segments and develop them Segmentation in hotel industry Criteria for business segmentation Individual and group reservations Main segments in hotel industry Selection of targeted segments Developing strategy to work with the targeted segments; How to evaluate success Participants will learn the importance of segmentation in hotel industry, main criteria for selecting segments, will be able to select targeted segments, develop a segmentation strategy and evaluate the results Content copyright IMPULSHOSPITALITY.COM. All rights reserved
7 Corporate Segment How to work with it effectively Directors of Sales, Sales Managers, Sales Executives Everybody who works with the corporate clients Analyse the segment from the point of view of 4 Ps/4 Cs system, discuss current trends in business tourism, ways of using the knowledge about the market and industry to make the work with the segment more effective Business travel. Facts and figures Business traveller and corporate client Corporate Policy How hotels are selected Decision making process How to match your selling cycle to their buying cycle Participants will understand the importance of corporate segment, will learn the latest trends and developments in the business travel industry as well as decision making process and their buying cycle, will be able to use this knowledge when selling to corporate clients
8 MICE segment How to attract more corporate groups and events Directors of Sales, Sales Managers, Sales Executives, Event Managers Everybody who works with corporate clients and event Show the importance of MICE segment for a hotel, analyse current trends in the industry, give recommendation on how to work with corporate groups and events more effectively Importance of group business for a hotel Why MICE is a special segment Current trends an tendencies How these trends affect you Success Factors Participants will understand why group business is important for hotel s successful operation, will get the knowledge of the latest trends and tendencies in the meeting industry, learn how to use this knowledge to their advantage when selling to this segment
9 Module Tourist Segment How to attract more tourist business Directors of Sales, Sales Managers, Groups Sales Managers, Sales Executives, Event Managers Everybody who works with tourist segment Show the importance of developing tourist segment (both individual and tour group business), analyse current trends in the market and specifics of Russian market, discuss the peculiarities of working with tourist segment Tourism in Russia and at your destination What you should know about modern tourists Intermediaries and their role New reality in distribution Pricing in the tourist segment Tour groups Factors of success Participants will understand why tourist segment is so important for the success of a hotel, will learn the latest trends and tendencies in the global and local tourist markets, potential problems as well as the factors that could positively influence cooperation with intermediaries
10 Time Management Some tips for Sales Professionals Directors of Sales, Sales Managers, Groups Sales Managers, Sales Executives, Event Managers, Sales Coordinators, Sales Assistants, Everybody who wants to reduce stress and increase productivity To refresh and structure the existing knowledge of time management, discuss some tools to save time and reduce stress and give some practical advice on how to increase productivity in everyday life and on business trips Why do we talk about time Goals setting Planning your time wisely Setting Priorities Main time wasters or how to find some additional time The participants will review the benefits of planning, will learn methods of allocating time, setting goals and priorities, will be able to identify time wasters in their schedules and plan their work more effectively, as a result will increase productivity and reduce overall stress
11 Marketing Plan How to create and make it work Directors of Sales, Senior Managers, Sales Managers Everybody who is involved in the process of creating a marketing plan To show the importance of strategic planning process for the successful operation of a hotel, analyse step by step process of creating an effective marketing plan Why do we need a marketing plan Main steps in creating a marketing plan Situation analysis Existing business analysis Setting goals Developing strategy by segment Required resources Evaluation of success The participants will learn how to write an effective Marketing Plan, will know its structure, will learn how to collect the required information and analyse it, will be able to evaluate the current situation, set goals, develop a business strategy to achieve them and determine the necessary resources, as well as be able to evaluate the success
12 Our Clients:
13 Contacts: Телефоны: Электронная почта: Сайт: info@impulsehospitality.com Content copyright IMPULSHOSPITALITY.COM. All rights reserved
PRESS RELEASE. A new website for MICE tourism www.visitluxembourg.com/meetings
PRESS RELEASE A new website for MICE tourism www.visitluxembourg.com/meetings 24 nd SEPTEMBER 2015 Launch of a new website for the promotion of business and congress tourism in Luxembourg On September
More informationTravelling & Tourism Marketing Services
PR & CONSULTING SERVICES WWW..COM PR & CONSULTING AGENCY We never offer you a standard promotion plan with enormous budget and usual marketing tools. We work only in one niche of tourism and travel, and
More informationCRM: CUSTOMER RELATIONSHIP MANAGEMENT
Module 4 CRM: CUSTOMER RELATIONSHIP MANAGEMENT Using CRM Technology to Help You Sell 2011 Participant Handbook Presenter: Russ Lombardo PEAK Sales Consulting 919-559-2395 Russ Lombardo President PEAK Sales
More informationFáilte Ireland Sales Academy. The Fáilte Ireland International Sales Management Programme The Fáilte Ireland Sales Excellence Programme
Fáilte Ireland Sales Academy The Fáilte Ireland International Sales Management Programme The Fáilte Ireland Sales Excellence Programme PROGRAMME OVERVIEW The very best tourism professionals are strategically
More informationRED BANK REGIONAL HIGH SCHOOL CURRICULUM MAP Course Title: Hospitality & Entertainment Marketing Grade Levels: 11, 12
What is Hospitality Marketing Marketing Basics Hotel Marketing: A competitive Industry The Importance of Hospitality Marketing Types of Hospitality Markets Key Players in Hospitality Operations Selling
More informationThe IMPACT Selling Sales Strategy Index Coaching Report 3.0
The IMPACT Selling Sales Strategy Index Coaching Report 3. XYZ Position ABC Company 5-13-4 38 N. Elm Street, Suite 2 Greensboro, NC 27455 Phone: -633-7762/Fax: 336-282-57 Copyright 1989-4.. INTRODUCTION
More informationCopyright 2013 wolfssl Inc. All rights reserved. 2
- - Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 3 Copyright 2013 wolfssl Inc. All rights reserved.
More information2015/2016. The Respected Voice of Tourism
2015/2016 The Respected Voice of Tourism .TR BUSINESS Tourism Review Digital Network (TRDN) is a modern multilingual news channel designed for travel trade professionals worldwide. Multilingual & multifocal
More informationFundamentals of Professional Sales. Getting in the Door
Fundamentals of Professional Sales Getting in the Door Objectives After completing this session, you will be able to Identify effective ways to prospect and network Describe the characteristics of a qualified
More informationUsing Big Data to Engage & Convert Valuable Customers. March 2014
Using Big Data to Engage & Convert Valuable Customers March 2014 Sojern by the Numbers in 2013 Global Data Footprint 10B Impressions 1.9MM Car Rentals 1.1MM Heads in Beds 500+ Global Clients 280MM Boarding
More informationAmadeus Media Solutions. Media Solutions. Set your objectives. & aim at your target
Amadeus Media Solutions Media Solutions Set your objectives & aim at your target 2 Media Solutions About Amadeus IT Group Amadeus IT Group is the leading technology partner to the world s travel industry.
More informationABC s of Selling 10th Edition. Charles M. Futrell
ABC s of Selling 10th Edition Charles M. Futrell Chapter 6 Prospecting The Lifeblood of Selling McGraw-Hill/Irwin ABC s of Selling, 10/e Copyright 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
More informationEuropean Tour Operators Association (ETOA) Maximise your B2B marketing: How to connect with the travel trade?
European Tour Operators Association (ETOA) Maximise your B2B marketing: How to connect with the travel trade? Quick Facts Established since 1989 600 Members Members located in 35 countries worldwide 5.5bn
More informationLead Generation Quickstart Guide
Lead Generation Quickstart Guide 1 2 Lead Generation Quickstart Guide Copyright 2014 Mooloop Ltd All Rights Reserved You re welcome to email, tweet, blog, and pass this ebook around. But please don t change
More informationTourism Busines Portal. Tutorial ONLINEDISTRIBUTIONCHANNELS
Tourism Busines Portal Tutorial ONLINEDISTRIBUTIONCHANNELS INDEX INTRODUCTION....2 1. What types of online distribution channels are there?... 3 2. What tools can be used for direct online distribution?...
More informationUniversal Design Toolkit for Customer Engagement Business Case and Overview
Tourism Universal Design Toolkit for Customer Engagement Business Case and Overview The Universal Design Toolkit for Customer Engagement was developed by Dolmen (www.dolmen.ie) on behalf of the Centre
More informationBuilding Blocks of Modern Marketing
Small Business Series: Marketing Your Business April 4, 2014 About The Presenter Jennifer Delaporte Director of Business Development (602) 956-1323 jdelaporte@wespacaz.com Wespac Construction, Inc. is
More informationSmall Business Management Certificate Program
Small Business Management Certificate Program This unique Small Business Management Certificate program offers around 20 hours of online learning, addressing key topics such as finance, marketing, customer
More informationSales Fundamentals. Training Manual CorporateTrainingMaterials.com
Sales Fundamentals Training Manual CorporateTrainingMaterials.com TABLE OF CONTENTS Module One: Getting Started...4 Workshop Objectives... 5 Module Two: Understanding the Talk...6 Types of Sales... 7 Common
More informationEFFECTIVE EMAIL STRATEGIES FOR TRAVEL MARKETING
EFFECTIVE EMAIL STRATEGIES FOR TRAVEL MARKETING EMAIL MARKETING IN THE TRAVEL INDUSTRY If you are a travel marketer, you are always looking for better ways to reach your customers in a unique and effective
More informationGenius Mail: Hospitality. Unlock the marketing, sales and branding Potential of your most trusted and used business communication channel
: Hospitality Unlock the marketing, sales and branding Potential of your most trusted and used business communication channel Everyday Business Email Unlock the marketing, sales and branding potential
More informationget real Real time. Real business. RealOBS.
get real Real time. Real business. RealOBS. A hosted revolution RealOBS is a new way to deal with tourism business. During the last decades, Internet has become a permanent revolution, building a smaller
More informationThe Next Generation of Channel Marketing
The Next Generation of Channel Marketing Authored by Chris Carroll Edited by Courtney Wiley This whitepaper discusses how technology resellers can take advantage of the next generation of channel marketing
More informationDIRECT & INDIRECT SALES CHANNELS
DIRECT & INDIRECT SALES CHANNELS Knowing where your potential customers search for information and being visible in those places/channels is key to driving sales. 2 main channels: 1. Direct - both online
More informationGAMBLING TOURISM & MARKETING
GAMBLING TOURISM & MARKETING EASTERN EUROPEAN GAMING SUMMIT SOFIA, BULGARIA, 2014 Sofia, Macao, London, Las Vegas, Paris or Singapore are not even similar. What are the visitors looking for? TOURISM Grand
More informationTwo Keys to Marketing: Success: Cold Calling & Prospecting
experience. insight. impact. Two Keys to Marketing: Success: Cold Calling & Prospecting This article appeared in OHR Tracker, Summer 1999. Author: Carolyn Merriman, president Warming Up to Cold Calling
More informationThe Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market
Phocuswright White Paper The Mobile Effect: Disrupting the Competitive Landscape in the Digital Travel Market Sponsored by Written by Cathy Schetzina Walsh Researched by Marcello Gasdia This Phocuswright
More informationCRM Login ADMIN PANEL. URL - www.fulloncrm.com. Login page Details: 1. Login Page :
CRM Login ADMIN PANEL URL - www.fulloncrm.com Login page Details: 1. Login Page : Enter your Login Credential and click on login then it will open your panel. 2. Admin Dashboard : Your Admin dashboard
More informationUsing mobile apps to build your business
Using mobile apps to build your business Most of us know by now what an app is; but just to clarify mobile applications (apps) are software programs for hand-held communication devices such as mobile phones,
More informationFull-time MSc in Retail Management Course structure and content
Full-time MSc in Retail Management Course structure and content Course modules Term 1 Managing Brands and Consumer Equity Understanding and Managing People and Organisations Integrated Marketing Communications
More informationSelling Collaboration
Selling Collaboration By David Coleman I was asked to give a presentation for a recent online collaboration conference; I was given free rein on the topic and I choose "Selling Collaboration". Why? Because
More informationYour 3-ACT GUIDE. to Better Customer Acquisition & Retention with a CRM
Your 3-ACT GUIDE to Better Customer Acquisition & Retention with a CRM Using the traditional sales process to attract and retain customers in today s world is about as effective as a tricycle in the Tour
More informationFáilte Ireland Sales Academy
Fáilte Ireland Sales Academy The Fáilte Ireland International Sales Management Programme In collaboration with Cornell University 2 The Fáilte Ireland International Sales Management Programme In collaboration
More informationInternational Leisure Sales. 21 January 2015 Managing Sales Channels for International Growth
International Leisure Sales Fáilte Ireland Strategic Platforms Strategic Focus International Leisure Sales Strategy The primary focus of the Strategy is to provide guidance and practical support to tourism
More informationThe all-in-one tourism marketing platform PRODUCT PRESENTATION
The all-in-one tourism marketing platform PRODUCT PRESENTATION CONTENTS PRODUCT PHILOSOPHY 3 THE MARKET 4 THE PROBLEM. ONLINE MARKETING 5 THE PROBLEM. TECHNOLOGY UPDATE 6 LOCALLER: THE SOLUTION 7 LOCALLER:
More informationSocial Selling Seminar (Level 1: Intermediate)
Social Selling Seminar (Level 1: Intermediate) Introduction: With more than 300 million members, LinkedIn has become the world s largest online business networking site. No longer just a tool for job searchers,
More informationChannel Research. Purpose
Channel Research Purpose This project is running in parallel to the path to purchase research which is consumer focused and which will deliver a new set of evidence based insights around how holidaymakers
More informationESKISP6054.01 Conduct security testing, under supervision
Overview This standard covers the competencies required to conduct security testing under supervision. In order to contribute to the determination of the level of resilience of an information system to
More informationThe Use of Online Service Booking in Tourist Activity. Violetta S. Molchanova
The Use of Online Service Booking in Tourist Activity Sochi State University, Russian Federation 26 a Sovetskaya St., Sochi 354000 Post-graduate student E-mail: v.molchanova_1991@list.ru Violetta S. Molchanova
More informationModule 3 PROMOTION AND MARKETING IN TOURISM
The International Labour Office Toolkit on Poverty Reduction through Tourism Training Package Teaching Notes Module 3 PROMOTION AND MARKETING IN TOURISM Module 3 Teaching Notes Estimated time to complete
More informationTravel Agents & Tour Operators in Europe Past, Present and Future Trends
Travel Agents & Tour Operators in Europe Past, Present and Future Trends Latvian Tourism Forum" Traveller 2020 " Riga, 9th December 2011" Michel de Blust" Secretary General " ECTAA" www.ectaa.eu" I. ECTAA,
More informationKazakhstan Azerbaijan. 12 April 2016 14 April 2016
Kazakhstan Azerbaijan 12 April 2016 14 April 2016 B2B Luxury & MICE Workshop WHAT IS IT? B2B Luxury & MICE workshop provides you a unique opportunity to meet with the top-tier local buyers from Azerbaijan
More informationAbstract of the Master s dissertation
Abstract of the Master s dissertation Subject matter of the dissertation: Increase of the personal selling technologies efficiency in the sphere of the international tourism (on an example of Pink elephant,
More informationSTEEP (Calypso) PLATFORM. From Initiative to Project to full Commercial realization
STEEP (Calypso) PLATFORM From Initiative to Project to full Commercial realization The Calypso Initiative The Calypso initiative developed by the EU, helps specific target groups go on holiday while at
More information10.3.2 Objectives of the Public Relations Services in North America (USA and Canada).
THE COMPETITIVENESS AND ENTERPRISE DEVELOPMENT PROJECT (CEDP) TERMS OF REFERENCE FOR A PUBLIC RELATIONS FIRM TO REPRESENT UGANDA IN NORTH AMERICA (USA AND CANADA) 10.3.1 Project Background The Government
More informationProgrammatic Display The Essential Guide
0 The Essential Guide 2015 Net Net Media Planet Ltd. Ltd. All All Rights Reserved. 1 Executive Summary Delivering the right advert to the right consumer at the right time is the key goal for advertisers.
More informationWHAT IS LEAD GENERATION?
wowanalytics WHAT IS LEAD GENERATION? Lead Generation: the beginning... In today s business market, generating new business is becoming increasingly difficult. With attention space scarce, companies need
More informationHow to Put Your Marketing on Autopilot with Autoresponder
How to Put Your Marketing on Autopilot with Autoresponder 2014 Copyright Constant Contact, Inc. 14-4113 Helping Small Business Do More Business AUTO R E S P O N DE R G U I DE Imagine if you could set up
More informationPROUD TIER 1 DISTRIBUTOR YOUR BUSINESS GROWTH PARTNER
Our Partner Pro exclusive suite of true Business Growth Solutions gives you the unfair advantage you want while stretching every dollar you spend on products, services and solutions infrastructure. You
More informationCFAS7.1 Generate and follow up sales leads
Overview This unit is an integral part of the sales cycle. It involves making initial contact with sales leads through a variety of different methods and establishing their needs. You need to advise potential
More informationCrocus Expo Crocus Expo s
The Crocus Expo International Exhibition Centre was built in 2004, and now it is the most modern exhibition centre in whole Russia and is one of the biggest exhibition centers in Europe as well. General
More informationSCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT EASTERN MEDITERRANEAN UNIVERSITY
SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT EASTERN MEDITERRANEAN UNIVERSITY ASSOCIATES DEGREE IN TOURISM AND HOSPITALITY MANAGEMENT COURSE DESCRIPTION 1. THRM111 Introduction to Tourism Industry This
More informationTerritorial Reputation Management. Integrating Online Marketing Tools into Reputation Management
Territorial Reputation Management Integrating Online Marketing Tools into Reputation Management Best Practices around the World & The Case of Athens Manolis Psarros CEO & Founder Why branding matters?
More informationHOSPITALITY SERVICES TEAM DECISION MAKING EVENT PARTICIPANT INSTRUCTIONS
CAREER CLUSTER Hospitality and Tourism INSTRUCTIONAL AREA Promotion HTDM-15 HOSPITALITY SERVICES TEAM DECISION MAKING EVENT PARTICIPANT INSTRUCTIONS The event will be presented to you through your reading
More informationAlcohol (Licensing, Public Health & Criminal Justice) (Scotland) Bill
1 Alcohol (Licensing, Public Health & Criminal Justice) (Scotland) Bill The Scottish Tourism Alliance (STA) is pleased to have the opportunity to submit this response to the Scottish Government. We do
More informationGlossary of Hospitality/Tourism Terms
Glossary of Hospitality/Tourism Terms ABA - American Bus Association; comprised of bus companies, operators and owners Attendance Building - Marketing and promotional programs designed to increase attendance
More informationChallengesin Berlin Tourism
July, 31th 2015 Challengesin Berlin Tourism Prof. Dr. Frank Schaal EBC Hochschule Berlin Berlin Boomingin Tourism! Berlin: Highscore year 2012 11,4 % morenightsthanin 2011 Source: VisitBerlin 2013 Berlin
More information10.3.2 Objectives of the Public Relations Services in German Speaking Market (German, Switzerland and Austria).
THE COMPETITIVENESS AND ENTERPRISE DEVELOPMENT PROJECT (CEDP) TERMS OF REFERENCE FOR A PUBLIC RELATIONS FIRM TO REPRESENT UTB IN GERMAN SPEAKING MARKETS (GERMANY, AUSTRIA AND SWITZERLAND). 10.3.1 Project
More informationEmerging Opportunities and Growth Prospects in the Indonesian Travel Intermediaries Industry, Analyses and Forecasts to 2016
Emerging Opportunities and Growth Prospects in the Indonesian Travel Intermediaries Industry, Analyses and Forecasts to 2016 BRICdata John Carpenter House 7 Carmelite Street London EC4Y 0BS United Kingdom
More information380 Personal Selling
1 Personal Selling Prospecting and Qualifying Session 2 Chapter Four Prospecting & Qualifying 3 4 Learning Objectives After reading this chapter, you should understand: The steps in the personal selling
More informationHow to Optimise your Content for SEO Success
How to Optimise your Content for SEO Success 93% online experiences begin with a search engine SEO is a key component in an effective Inbound Marketing strategy and making the most of SEO techniques when
More informationRegione Puglia. Assessorato al Turismo Servizio Turismo
PUBLIC RELATION ACTIVITIES WITH INTERNATIONAL TOURISM INTERMEDIARIES IN SUPPORT OF REGIONAL TOURISM SERVICE PROVIDERS PARTICIPATING IN WORKSHOPS/TRADE FAIRS ORGANIZED BY PUGLIAPROMOZIONE - CALL FOR TENDERS
More informationIncreasing Recurring revenue NOW!
Increasing Recurring revenue NOW! Presented by Gary Pica Copyright 2011 TruMethods, LLC On today s Webinar Presented By: Gary Pica President, TruMethods Copyright 2013 TruMethods, LLC Two Audience polls
More information1) Please provide your contact information Name: Position: E-mail: Phone:
QUESTIONNAIRE FOR TOUR OPERATORS Dear Respondent. If your company organizes trips to Russia as well as Finland, please answer questions 1-5 and 12-21. If your company does not (yet) organize trips to Russia,
More informationEmail Marketing for Website Owners: How to turn Clicks into Customers. Email Marketing from Constant Contact
Email Marketing from Constant Contact Email Marketing for Website Owners: How to turn Clicks into Customers Constant Contact, Inc. 1601 Trapelo Road, Suite 329 Waltham, MA 02451 Phone: 1-866-899-3704 How
More informationOVERVIEW OF INTERNET MARKETING
OVERVIEW OF INTERNET MARKETING Introduction to the various ways in which you can market your business online 2 April 2012 Version 1.0 Contents Contents 2 Introduction 4 Skill Level 4 Terminology 4 What
More informationBb 2. Targeting Segmenting and Profiling How to generate leads and get new customers I N S I G H T. Profiling. What is Segmentation?
Bb 2 ISSUE 2 Targeting Segmenting and Profiling How to generate leads and get new customers Profiling Why, what does it entail and how do you do it? What is Segmentation? The method and the benefits Targeting
More informationThe Benefits of Outsourcing Lead Generation
Generating sales leads is the first and arguably the most important step in a company s sales funnel. Without generating high quantities of high quality leads, a business will never be able to convert
More informationInternet Basics for Business
Internet Basics for Business Agenda Destination NSW overview The impact of technology and digital marketing on travel Initial assessment of my website Seven tips for your website Search Engines Converting
More informationLeads, Appointments and Granfalloons
viewpoint White Paper Leads, Appointments and Granfalloons Today, too many B2B marketers are generating leads without enough regard to quality and paying a premium for appointments that won t generate
More informationHow to generate better leads that your sales team can close. Written By: Victoria Dyke
How to generate better leads that your sales team can close Written By: Victoria Dyke Introduction It isn t uncommon for companies to rely on their sales teams to call for leads, however the days of making
More informationDigital Marketing: Strategies & Measurement
1 Digital Marketing: Strategies & Measurement 2 Overview of Terms Bounce = single page visit Click = an advertisement interaction Visit = a user to your website Impression = an advertisement is shown Click-through
More informationSTRATEGIC USE OF SOCIAL NETWORKING FOR THE TOURISM INDUSTRY: A CASE STUDY OF THAILAND
STRATEGIC USE OF SOCIAL NETWORKING FOR THE TOURISM INDUSTRY: A CASE STUDY OF THAILAND by Benjaporn Damapong and Pannee Suanpang Suan Dusit Rajabhat University Bangkok, Thailand E-mail: benjaporn_dam@dusit.ac.th,
More informationCloud Sales Management System. Sales Leads Strategy
Cloud Sales Management System Click Here to View a Presentation of the Sales Leads Strategy Effective Sales Leads + Effective Account Assignment = Improved Prospecting Performance & Profitable Sales Growth
More informationEstudios y Perspectivas en Turismo Volume 12 (2003) VOLUME 12 ABSTRACT. Numbers 1 & 2 - January / April 2003
VOLUME 12 ABSTRACT Numbers 1 & 2 - January / April 2003 QUALITY FACTORS IN ECOTOURISM A perspective for its implementation in practice Gustavo Bassotti The aim of this study was to search for quality factors
More informationLatvia Hotel Market Overview
Research & Forecast Report Latvia 2016 Latvia Hotel Market Overview Annual Review Accelerating success. Hotel Market General Overview > > During the first three quarters of 2015, the number of visitors
More informationData Analytics: Six compelling reasons to dive deep for big returns
Data Analytics: Six compelling reasons to dive deep for big returns Jean Nickerson, CSP Senior Consultant Marketing Data Solutions February 2015 This article explores several opportunities for the B2B
More informationLead Generation in Emerging Markets
Lead Generation in Emerging Markets White paper Summary I II III IV V VI VII Which are the emerging markets? Why emerging markets? How does online help? Seasonality Do we know when to profit on what we
More informationMavin CRM CUSTOMER RELATIONSHIP MANAGEMENT
Mavin CRM CUSTOMER RELATIONSHIP MANAGEMENT What is CRM? Introduction Mavin CRM CRM is an enterprise wide business strategy designed to learn about customer s needs and behaviors to organize and manage
More informationBoston Hospitality Review
Boston Hospitality Review Marketing Search Engine Marketing (SEM): Financial & Competitive Advantages of an Effective Hotel SEM Strategy Leora Lanz and Jovanna Fazzini I nefficient algorithms drove various
More informationCOMPANY PROFILE FAKHRI TRAVEL & TOURISM CENTRE (FTTC) KINGDOM OF BAHRAIN. Leaders in global travel services. Fakhri Travel & Tourism Centre
COMPANY PROFILE FAKHRI TRAVEL & TOURISM CENTRE (FTTC) KINGDOM OF BAHRAIN Background Fakhri Travel and Tourism Centre (FTTC) was founded back in 1996 under Arab Travel Tourism and Cargo commercial name
More informationOffline Travel Sales
18 Managing Sales Channels for International Growth Fáilte Ireland Leisure Sales Appendix 1: Offline Travel Sales Introduction The global travel trade sector plays a significant role in distributing the
More informationThe e-commerce Management Programme is an exciting and engaging series of intensive one day workshops delivered over a six week period.
The e-commerce Management Programme is an exciting and engaging series of intensive one day workshops delivered over a six week period. Whether you want to extend your knowledge beyond traditional offline
More information7096 TRAVEL AND TOURISM
CAMBRIDGE INTERNATIONAL EXAMINATIONS Cambridge Ordinary Level MARK SCHEME for the October/November 2014 series 7096 TRAVEL AND TOURISM 7096/23 Paper 2 (Alternative to Coursework), maximum raw mark 100
More informationLead nurturing: Using email marketing to convert a prospect into a sale
Lead nurturing: Using email marketing to convert a prospect into a sale Patrick Zuluaga Director PMZ Marketing Have you heard this before? Email does not work for customer acquisition but rocks for customer
More informationDistributing your tourism product
Distributing your tourism product No matter how impressive your product is its success relies on customers knowing you exist in the marketplace. The strength of your presence in the marketplace will be
More information6 Most Effective The Cold Calling Playbook. Real Estate Scripts
6 Most Effective The Cold Calling Playbook Real Estate Scripts 1 Rule of Ten Generally with cold calls, agents have 10 seconds upon the first hello to make a great first impression. Keep in mind: Tone:
More informationSenior-level telemarketing the top ten success factors
Senior-level telemarketing the top ten success factors A Guest Article by Jonathan Silverman April 2010 Planning a telephone marketing campaign I m often asked what the most important things are when clients
More information48% Cook An American Express Travel Representative. Lead Generation Conversion Rate Lift. Case Study. B2B and Consumer Service
Case Study 48% Lead Generation Conversion Rate Lift Business: Sector: Optimized Conversion: Test: Website: B2B and Consumer Service Travel Tourism Telephone and Online Lead Generation Inquiries A/B/n test
More informationOptimise webinar series 2014 Webinar 4: Effective Facebook Advertising
Optimise webinar series 2014 Webinar 4: Effective Facebook Advertising Presented by Rae Bassett, ACMN Marketing & Advertising, Wednesday 23 April, 2014 Rae Bassett Digital Director ACMN Marketing & Advertising
More informationLeveraging Big Social Data
Leveraging Big Social Data Leveraging Big Social Data New ways of processing and analyzing Big Data have led to innovations across many industries from software that can diagnose Parkinson s to earthquake
More informationXpand UnLimited. B2B Sales Appointment Setting Experts.
Xpand UnLimited. B2B Sales Appointment Setting Experts. Does your company need more sales appointments? Xpand can help. We have the time, technology and most importantly we have the talent. Xpand UnLimited
More informationWHITEPAPER IMPROVE YOUR MARKETING AND SALES PERFORMANCES THROUGH OPTIMISED LEAD MANAGEMENT
IMPROVE YOUR MARKETING AND SALES PERFORMANCES THROUGH OPTIMISED LEAD MANAGEMENT 2 ABOUT Why has lead management become so important today for business? Two trends currently reinforce the need to implement
More informationUCT Guest House UCT Management Course course. Information pack
UCT Guest House UCT Management Course course Information pack This document details the Guest House Management course presented by GetSmarter and the University of Cape Town. The University of Cape Town
More informationThe Modern Traveler: A Look at Customer Engagement in the Travel Industry
The Modern Traveler: A Look at Customer Engagement in the Travel Industry Executive Summary This report is the latest in our series of SDL original research that looks at how a new empowered consumer is
More informationTourism Business Platform. Rula Ammuri Country Manager Microsoft Jordan
Tourism Business Platform Rula Ammuri Country Manager Microsoft Jordan Tourism Industry, Key Facts Everywhere, every day all around the world individuals are making travel plans. In 2007, nearly 900 Million
More informationis the leading Russian B2B magazine
is the leading Russian B2B magazine about building, exploitation and management of sport facilities S. A. R. building and exploitation of sport facilities magazine for professionals спортмагазин.рф Our
More informationSocial media 101. Social Enterprise East of England: Boot Camp. 5 June 2014
Social media 101 Social Enterprise East of England: Boot Camp 5 June 2014 Programme How you can build a great personal social media presence Social media strategy essentials How to measure success Community
More informationCold Calling College A Four-Part Teleclass
Cold Calling College A Four-Part Teleclass Part I: Why Your Customer Needs You Presented by Wendy Weiss The Queen of Cold Calling http://www.wendyweiss.com For information (212) 463-8212 wendy@wendyweiss.com
More informationGriffin Training Solutions for a modern workforce
Solutions for a modern workforce & Skills www.griffin.ie E&OE 1 Fundamentals of... 2 Cold Calling... 4 Face-to-face/Retail... 6 Neuro-Linguistic Programming... 8 Presentation Skills... 10 2 Fundamentals
More information