24/7 support that s good for health, good for business
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1 Healthy Focus Coaching On Demand 24/7 support that s good for health, good for business
2 The right care at the right time Better guidance creates better decisions Every day, your employees face decisions about their health. Many they make on their own and as a result make inappropriate choices. Whether your employees ignore their pressing health care needs or decide to visit the emergency room when another type of care is called for, these inappropriate decisions impact their health, your workplace and your health care costs. Healthy Focus Coaching On Demand gives your employees round-the-clock access to qualified, highly skilled Health Coaches that can help your employees make smart decisions about their health care needs. Coaching On Demand delivers 24/7/365 decision support With Coaching On Demand from BlueCross BlueShield of Tennessee, your employees have a single, easy, toll-free number to call and discuss their health care needs anytime, day or night. Health Coaches are registered nurses, licensed in all 50 states, who are on call 24/7/365 to answer your employees health questions and discuss needed care decisions and treatments.
3 Answers and assistance for any situation No matter what the condition a cut finger, a child s fever, possible food poisoning, or a sprained ankle an experienced registered nurse will help your employees consider what kind of care is needed, whether it s: Self-care at home Watchful waiting A possible trip to the doctor Coaching On Demand addresses a broad range of needs and responds with answers and decision support Beyond assisting with urgent care needs and questions, Coaching On Demand can also help your employees with a virtually limitless variety of medical situations and conditions. Whenever appropriate, Health Coaches explore other opportunities to support the unique health care status of the caller beyond just the most pressing need, giving employees and covered dependents 24/7/365 access to Health Coaching for: Urgent care support Symptom management Decision support Chronic care guidance and much more Decision support and guidance Employees with diabetes, for example, or those with other chronic conditions, can call for guidance concerning better management of their condition. Employees with back pain or arthritis can call to discuss and better understand the treatment options offered by their doctor. In each situation, Health Coaches use responsive, evidencebased coaching methods to engage and educate each individual about their health to support and encourage better health and decisions. Chronic condition education and support The full list is extensive, but some of the most commonly addressed health topics discussed by Health Coaches include: Acute pain Allergies Arthritis Asthma and other lung problems Diabetes Ear infection Fever Gallbladder disorders Gastro-esophageal reflux (GERD) Heart conditions or heart surgery Hemorrhoids Hypertension Men s health issues Migraines or other headaches Skin problems Stroke TMJ syndrome Varicose veins Women s health issues
4 More than a one-time response, Coaching On Demand engages for better health, then follows through for change Enhanced Reach-and- Engage Activity Awareness mailing to all covered households expands program reach and effectiveness. Inviting, attractive targeted outreach materials are tested to obtain optimal results. Coaching On Demand Ongoing, Established Relationships Inbound calls are not just once and done events. After the initial call, the same primary Health Coach can assist with follow-up support, ongoing questions or future needs. 24/7/365 Unlimited Inbound Access Responsive, Evidence- Based Coaching Extensive, reliable information and resources support a unique, wholeperson approach. Every interaction is seen as an opportunity to improve the individual s health status. Superior Techniques and Skills Proven decision-making support techniques and caring attitude produce highly effective interactions. Each teachable moment encourages better health and decisions.
5 Every interaction is a teachable moment to encourage better health and better decisions Decision support with a positive impact Beyond the responsive, informative, positive health benefit that Coaching On Demand provides your workforce, this unique 24/7/365 service also works to reduce unnecessary utilization of health care services and the associated costs from choosing inappropriate care. Once a Health Coach has been consulted, plan members often feel empowered and better able to make important health decisions. This helps avoid unnecessary ER and physician visits a positive benefit for the member in terms of worry and outcomes, and a cost savings for your benefit plan. Easy to access and engage In addition, Coaching On Demand provides all-access capabilities for your employees. A TTY service is available for hearing or speech impaired members and multilanguage translation support makes this program easily accessible and useful across a broad spectrum of special needs for your workforce. Depending on need, program participants can receive educational, follow-up materials by mail or access a wide range of health improvement information and resources online using BlueAccess at BCBST.com. For More Information For more information on Coaching On Demand and the complete Well+Wise experience, contact your BlueCross BlueShield of Tennessee representative or broker today.
6 Today s health care experience that meets personal needs for better guidance, better living and caring solutions. Only from BlueCross BlueShield of Tennessee. One Cameron Hill Circle Chattanooga, TN bcbst.com BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association Registered marks of the BlueCross BlueShield Association, an Association of Independent BlueCross BlueShield Plans This document has been classified as public information COMM-578 (1/09) Self-Funded
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