Statutory Trust Account Terms and Conditions

Transcription

1 Statutory Trust Account Terms and Conditions ANZ BUSINESS BANKING

2 This document contains terms and conditions for: Statutory Trust Account ANZ Internet Banking ANZ Internet Banking for Business ANZ Phone Banking BPAY This document must be read in conjunction with the ANZ Business Banking Transaction Accounts Fees and Charges booklet. Together they form your Terms and Conditions for the above products. Registered to BPAY Pty Ltd ABN

3 Contents References to ANZ 4 Application of these Terms and Conditions 4 Opening a Statutory Trust Account 4 Compliance with Applicable Law 5 Tax File Numbers 5 Code of Banking Practice 5 Deposits 5 Withdrawals* 8 Processing of Withdrawals and Deposits 8 Interest 8 Fees 8 GST 9 Statements 10 Reporting Requirements 11 Authority for Account Operation 11 Disruption to Service 11 Inactive Accounts 12 Notices and Joint Accounts 12 Account Purpose 12 Change of Name and Address by Signatories 13 Privacy and confidentiality 13 Closing Your ANZ Account 17 Changes to Fees and Charges, Interest Rates and Terms and Conditions 18 Cheques 19 Bank Cheques 23 Overdrawing 23 No dealing in account 23 Law and Jurisdiction 24 Personal Advice on Business Accounts 24 Anti-Money Laundering and Sanctions 24 Financial Claims Scheme 25 Problem Resolution Procedure 25 Electronic Banking Conditions of Use 27 Contact Details

4 References to ANZ In these Terms and Conditions, ANZ means Australia and New Zealand Banking Group Limited ABN Application of these Terms and Conditions These Terms and Conditions apply to accounts opened when you are required to have a Statutory Trust Account under various laws regulating bank accounts maintained by legal practitioners, real estate agents, conveyancers and other Government regulated agents. In these Terms and Conditions, these bank accounts are called Statutory Trust Accounts and the particular Government Act and/or Regulations that apply to your Statutory Trust Account is called the Applicable Law. If you are opening a new account, these terms and conditions will apply immediately. Other terms and conditions, including those required by any Applicable Law or implied by law, apply. To the extent of any inconsistency, the provisions of the Applicable Law will prevail and then these terms and conditions shall prevail to the extent permitted by law. You should read all terms and conditions provided to you and ask ANZ about any issues that concern you. Opening a Statutory Trust Account Under Federal Government law, we must verify the identity of all account holders, and anyone authorised to act for them. For us to do this you and anyone authorised to act for you must satisfactorily meet ANZ s Customer Identification Process. Depending on your business and/or structure you will be required to provide certain documents and information to ANZ. For information relating to the documents required please contact any branch or speak to your ANZ Manager. If you, or signatories to the account, are not identified in terms of the law, the account will be blocked for all withdrawals until the requirements are satisfied.

5 If you are an existing customer, or account signatory, identification requirements may have previously been satisfied so you don t need to provide the information again, unless you are asked to do so by us. Compliance with Applicable Law You must ensure that your use and operation of the account and all activities conducted on the account complies with your obligations under Applicable Law. For example, the Applicable Law in certain jurisdictions may not allow you to have electronic banking access to the account. You agree ANZ may delay, block or refuse to make a payment or allow operations on an account if required by court order or any Applicable Law or any notice or direction issued under any Applicable Law. Tax File Numbers Federal law provides that all accounts earning deposit interest in a tax year may be subject to Tax File Number (TFN) legislation. It is not compulsory for you to provide your TFN. However, if you choose not to do so, ANZ is required to deduct withholding tax from any interest earned unless you are in an exempt category. Withholding tax is calculated at the highest marginal tax rate plus Medicare Levy. ANZ will preserve the confidentiality of your TFN, which can be recorded for all your accounts, in accordance with the Privacy Act. Code of Banking Practice If you are an individual or a small business (as defined in the Code of Banking Practice) ANZ is bound by the Code of Banking Practice when it provides its products and services to you. Deposits You can make deposits to your account: in person at any ANZ branch or agency; by transferring funds electronically using ANZ Internet Banking, ANZ Internet Banking for Business or ANZ Phone Banking; and by arranging an electronic credit via another financial institution. 4 5

6 Deposits may also be made using Fast Deposit Bags and ANZ Fast Deposit Envelopes in ANZ branches (where available). Additional conditions apply if you use Fast Deposit Bags. These conditions are available from any ANZ branch. The following terms and conditions apply to deposits made using ANZ Fast Deposit Envelopes: ANZ Fast Deposit Envelopes can be used to make a deposit to a single ANZ account. Each deposit must be accompanied by a completed deposit slip and one or more cheques drawn on an Australian bank in Australian currency only no notes/coin, foreign currency or foreign cheques are to be placed in the ANZ Fast Deposit Envelope. No third party cheques are to be placed in the ANZ Fast Deposit Envelope without prior arrangement with ANZ; A separate ANZ Fast Deposit Envelope and completed deposit slip must be used for deposits made to each separate account; You must follow the directions contained on the ANZ Fast Deposit Envelope, otherwise ANZ may, at its discretion, return the ANZ Fast Deposit Envelope to you without processing or completely processing the deposit; You must not place anything flammable, explosive, harmful, noxious or dangerous inside an ANZ Fast Deposit Envelope; Once you have followed the directions contained on the ANZ Fast Deposit Envelope, place the sealed envelope into the ANZ Fast Deposit Box located inside the branch (where available); ANZ will treat deposits made using ANZ Fast Deposit Envelopes as having been received by ANZ on the same day that you make the deposit providing your ANZ Fast Deposit Envelope is deposited to the ANZ Fast Deposit Box before 4pm Monday to Thursday, or 5pm Friday in the branch where you make the deposit. Otherwise ANZ will treat the deposit as having been received by ANZ on the following day that the branch where you made your deposit is open for business. ANZ will credit your account with effect from the day that ANZ treats the deposit as having been received under this clause (proceeds of cheques and other negotiable instruments will be unavailable until cleared);

7 If the amount recorded on a deposit slip accompanying your deposit differs from our calculation of the total value of cheques deposited, ANZ reserves the right to adjust your account to reflect ANZ s calculation. ANZ s calculation will be deemed accurate and conclusive evidence of the value of the cheques deposited; 6 7 ANZ is not responsible to you for: i) any discrepancy between ANZ s calculation and your calculation of the contents of the ANZ Fast Deposit Envelope; ii) any loss or theft from an ANZ Fast Deposit Envelope; iii) any loss or damage which occurs if you have breached your obligations under these conditions of use or act negligently or fraudulently when using ANZ Fast Deposit Envelopes; iv) any delay in acting upon instructions from you which results from the temporary breakdown of, or interruption to, the ANZ Fast Deposit Envelope service, or any other circumstances beyond ANZ s reasonable control; v) any loss or damage (including consequential loss or damage) suffered in relation to the use of, or inability to use, the ANZ Fast Deposit Envelope service, unless the loss or damage is attributable to the negligence or wilful default of ANZ, a breach of a condition or warranty implied at law in contracts for the supply of goods or services which may not be excluded, restricted or modified or only to a limited extent; You are liable for, and indemnify ANZ against, any loss or damage ANZ may suffer because you did not observe your obligations under these conditions or acted negligently or fraudulently when using the ANZ Fast Deposit Envelope service; It is your responsibility to retain details of all cheques deposited using the ANZ Fast Deposit Envelope service so that in the event of any loss or damage you are able to approach the drawer for a replacement.

8 Withdrawals* You can withdraw by using cheques. ANZ may allow you to make withdrawals or debits to your account in other ways. If it does, ANZ can impose further terms and conditions for those withdrawals or debit arrangements. Processing of Withdrawals and Deposits Generally, any withdrawal, deposit or transfer made on your account via ANZ Phone Banking, ANZ Internet Banking for Business or ANZ Internet Banking will be processed to your account on the same day, before the following times: 10pm Melbourne time Monday to Friday (excluding national public holidays) for funds transfers made through ANZ Phone Banking, ANZ Internet Banking for Business or ANZ Internet Banking; and 6pm Sydney time on Banking Business Days when using BPAY. Any transaction made after these cut-off times may be processed on the following business day or Banking Business Day. A Banking Business Day is a day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia. ANZ reserves the right to pay transactions presented for payment in any order that we choose. Interest The amount of interest, the frequency of payment of interest and the body to whom interest is payable is determined by the Applicable Law and any body empowered under the Applicable Law to make such arrangements with ANZ. Fees Information on all current standard fees and charges, together with fee free thresholds, is contained in the ANZ Business Banking Transaction Accounts Fees and Charges booklet available from any ANZ branch. Fees incurred will be charged * You will need to ensure the withdrawal channel that you use complies with the applicable legislation for your respective body.

9 monthly, based on the account opening date or such other date as ANZ advises. You must hold a separate ANZ business transaction account from which fees and charges related to your Statutory Trust Account may be debited. You must advise ANZ of that account number and give ANZ your authority to deduct fees and charges from that account. ANZ may waive fees under certain conditions. If ANZ fails to collect a fee to which it is entitled, ANZ has not waived its right to collect the fee at a later date with notice to you; or for future transactions of the same nature. GST Terms used in this clause have the same meaning as those defined in the A New Tax System (Goods and Services Tax) Act 1999 ( GST Act ) unless provided otherwise. If any supply made under or in connection with this Agreement is subject to GST, the party making the supply ( ANZ ) may increase the consideration otherwise provided for by the amount of that GST and recover such additional amount from the party liable for payment of the consideration. This clause does not apply to the extent that the consideration is expressly agreed to be GST inclusive. If you are required to reimburse ANZ for any costs, the amount must be reduced to the extent that ANZ is entitled to claim an input tax credit in respect of those costs. A party will be assumed to have an entitlement to claim a full input tax credit unless it demonstrates otherwise prior to the date on which the consideration must be provided. No payment of any amount in respect of GST is required until ANZ has provided a tax invoice or adjustment note, as the case may be, to you. ANZ must provide a tax invoice or adjustment note to you as required by the GST Act. Any reference in this Agreement to fee, price, value, sales, revenue, or similar amount ( Revenue ) shall be a reference to that Revenue exclusive of GST, unless and to the extent that the revenue is expressly agreed to be GST inclusive. 8 9

10 Statements ANZ will issue statements for your account monthly or on request. ANZ can arrange for statements to be sent to a nominated third party (e.g. your accountant). Your Obligations You must review and reconcile your records in respect of each account held with ANZ within sixty (60) days after you should have received the relevant statement of account (the account reconciliation period ). If you believe there are errors, unauthorised transactions or disputed transactions shown on your statement, you must notify ANZ as soon as possible. Except to the extent notified by you pursuant to this clause, all non-anz initiated transactions including, but not limited to, cheques, direct debits, periodical payments, telegraphic transfers and electronic transactions ( non-bank transactions ) in the statement of account at the end of the account reconciliation period shall be conclusive evidence that they are correct and complete and ANZ shall be free from all claims in respect of such account. ANZ requires you to take reasonable care and precautions to prevent unauthorised or fraudulent non-bank transactions occurring on your account(s) including, but not limited to: (a) reconciliation systems and procedures from which you can promptly ascertain whether unauthorised amounts have been debited to your account(s); (b) regular verification of transactions on your account(s) by suitably qualified and/or experienced people; (c) unless it is impractical, proper segregation of duties, that is, the person responsible for the matters described in subclauses (a) and (b) is a person other than that responsible for writing and/or authorising transactions. If you do not take such steps then subject to any applicable law, you agree that you do not have any right to make a claim against ANZ in respect of unauthorised or fraudulent non-bank transactions.

11 Reporting Requirements The Applicable Law may require ANZ to provide information about your Statutory Trust Account or your operation of the Statutory Trust Account to the body required by the Applicable Law to administer Statutory Trust Accounts in your State or Territory. For more detail about these requirements, you should consult the Applicable Law. You acknowledge that the Applicable Law may require ANZ to report any overdrawing, dishonor of cheques or unusual activity on the Statutory Trust Account to the applicable body in your state or territory. Authority for Account Operation At the time of opening your account, you nominate the persons who are authorised to operate the account. ANZ can act at all times on the basis that the authorised operator(s) can act fully and effectively in all dealings, matters and transactions in respect of the account. You are responsible to ANZ for all liability which is incurred as a result of operations on the account. If you hold your account jointly or in partnership with one or more other persons, then each of you is jointly and severally responsible to ANZ for any liability. If you wish to alter the account authorisation instructions, then you must notify ANZ in writing. If you authorise an authorised operator to use ANZ Phone Banking, ANZ Internet Banking and ANZ Internet Banking For Business in connection with your account, you will also need to complete a separate ANZ Phone Banking, ANZ Internet Banking and ANZ Internet Banking For Business Authorised User Authority. Each authorised operator must complete ANZ s identification and verification process. Disruption to Service When planning transactions, please allow sufficient time. You should bear in mind that occasionally a banking service may be disrupted. A disruption is where a service is temporarily unavailable or where a system or equipment fails to function in a normal or satisfactory manner

12 To the maximum extent permitted by law, ANZ will only be liable for loss or damage suffered because of a disruption where that disruption is caused by an event within ANZ s reasonable control. ANZ will not be liable for consequential loss or damage because of such disruption. This disclaimer is in addition to, and does not restrict, any other provision contained in these terms and conditions which limits ANZ liability. Inactive Accounts If you do not operate your account for three years and there is $500 or more in your account, ANZ may be required by law to send your money to the Government as unclaimed money. While you can reclaim your money at any time, ANZ suggests you operate your account regularly to avoid this inconvenience. Notices and Joint Accounts ANZ can send you notices, statements or other documents by mailing them to any one of the authorised operators at their nominated address shown in ANZ s records. Where an authorised operator has elected to receive notices or statements electronically and the account or facility allows electronic delivery of such information, ANZ will deliver these to that authorised operator via ANZ s Internet Banking facilities (the authorised operator must be registered for ANZ Internet Banking or ANZ Internet Banking For Business and have the account or facility linked to their Customer Registration Number to enable electronic delivery of this information). If ANZ does this, the authorised operator will be deemed to have received the notice, statement or other document the day after it is sent. If ANZ gives these terms and conditions to any of the joint account holders, they will be considered to have been received by all account holders. If an account holder dies, ANZ may in its discretion treat the balance of the account as owned by any surviving account holder(s). Account Purpose Your ANZ business account must be used solely for business purposes. You must not use your ANZ business account for personal purposes or mixed business and personal purposes.

13 Change of Name and Address by Signatories You should notify ANZ as soon as possible of any changes to your account details including the name and address of the account holder, authorised operators or business. ANZ may require this notification to be in writing. ANZ will not be responsible for any errors or losses associated with account changes where ANZ has not received prior notice. Privacy and confidentiality ANZ will collect and use information about you during the course of your relationship with ANZ. We explain below when and how ANZ may collect, use and disclose this information. It is important that the information ANZ holds about you is up to date. You must let ANZ know when information you have provided ANZ has changed. Unless otherwise stated, this clause applies to individuals and non-individuals (e.g. companies). Collection, use and disclosure of information ANZ may use and disclose the information we collect about you for the following purposes: to assist in providing information about a product or service; to consider your request for a product or service; to enable ANZ to provide a product or service; to tell you about other products or services that may be of interest to you; to assist in arrangements with other organisations (such as loyalty partners) in relation to the promotion or provision of a product or service; to manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring, staff training, collecting debts and market or customer satisfaction research); to consider any concerns or complaints you raise against ANZ and/or to manage any legal action involving ANZ;

14 to identify, prevent or investigate any fraud, unlawful activity or misconduct (or suspected fraud, unlawful activity or misconduct); to identify you or establish your tax status under any Australian or foreign legislation, regulation or treaty or pursuant to an agreement with any tax authority; and as required by relevant laws, regulations, codes of practice and external payment systems. Absence of relevant information If you do not provide some or all of the information requested, ANZ may be unable to provide you with a product or service. Information required by law etc. ANZ may be required by relevant laws to collect certain information from you. Details of laws that require us to collect information about individuals (personal information) and why these laws require us to collect personal information are contained in ANZ s Privacy Policy and at Providing your information to others ANZ may provide your information to: any related entity of ANZ which may use the information to: carry out ANZ s functions and activities; promote its own products and services; assess your application for one of its products or services; manage your product or service; perform administrative and operational tasks (including debt recovery); or comply with regulatory requirements and prudential standards; an organisation that is in an arrangement with ANZ to jointly offer products and/or has an alliance with ANZ to share information for marketing purposes (and any of its outsourced service providers or agents), to enable them or ANZ to: provide you with products or services; and/or promote a product or service; any agent, contractor or service provider ANZ engages to carry out or assist its functions and activities (for example, mailing houses or debt collection agencies); an organisation that assists ANZ to identify, prevent or investigate fraud, unlawful activity or misconduct;

15 regulatory bodies, government agencies, law enforcement bodies and courts; other parties ANZ is authorised or required by law or court/tribunal order to disclose information to; participants in the payments system (including payment organisations and merchants) and other financial institutions (such as banks); other credit providers; mortgage insurers and any reinsurer of any such mortgage insurer; your guarantors (and intending guarantors) and any person who has provided security for your loan any person who introduces you to ANZ; your referee(s); your employer; your joint borrower(s) or account holder(s) and your authorised agents; your executor, administrator or trustee in bankruptcy; your legal representative; your attorney; or anyone acting for you in connection with your account. If you are an individual and do not want us to tell you about products or services, phone or your ANZ Manager to withdraw your consent. ANZ may disclose information to recipients (including service providers and ANZ s related entities) which are (1) located outside Australia and/or (2) not established in or do not carry on business in Australia. You can find details about the location of these recipients in ANZ s Privacy Policy and at Credit Reporting If you are an individual, you agree that ANZ may obtain information about your credit history and credit worthiness, including credit liabilities, repayments and defaults, from a credit reporting body (including a body that provides information on commercial activity and commercial credit worthiness) and use it to assess any application for credit, to manage your credit and for the purposes of debt collection. ANZ may also disclose information about you to credit reporting bodies.

16 Information about credit reporting, including the name and contact details of these credit reporting bodies, when ANZ may disclose your personal information to them to include in a report about your credit worthiness, and how you can request credit reporting bodies not use your information in certain circumstances, is available at If you would like a hard copy of this information, please call or visit any ANZ branch for a copy of ANZ s Privacy Policy. ANZ Privacy Policy ANZ s Privacy Policy ( contains information about: the circumstances in which ANZ may collect personal information from other sources (including from a third party); how to access personal information and seek correction of personal information; and how you can raise concerns that ANZ has breached the Privacy Act or an applicable code and how ANZ will deal with those matters. Collecting sensitive information ANZ will not collect sensitive information about you, such as information about your health, without your consent. Personal information you provide about someone else If you give ANZ personal information about someone else, please show them a copy of this clause so that they may understand the manner in which their personal information may be used or disclosed by ANZ in connection with your dealings with ANZ.

17 Closing Your ANZ Account You or any other authorised person can close your account at any time upon request at the branch where the account is held. Any unused cheque books which solely operate the account must be returned at this time. ANZ will pay you the credit balance plus deposit interest (if any, provided the Applicable Law allows this) applicable at the closing date. Monthly fees will apply and will be charged to your nominated account even if the account has been open for only part of a calendar month. Any uncleared funds will not be released until they are cleared. If there are any outstanding cheques, the account may only be closed once they have been presented. ANZ reserves the right to return any cheques presented for payment after the account has been closed. If your account is in debit, the balance accrued plus any accrued debit interest will be payable by you to ANZ. If your account has a nil or debit balance, and there have been no transactions on the account for more than three months, then ANZ may close your account. ANZ may exercise its discretion to close an account due to unsatisfactory conduct or for any other reason it considers appropriate. In this event, ANZ will notify you in writing at the address shown on our records and will forward a bank cheque for the net credit balance of the account

18 Changes to Fees and Charges, Interest Rates and Terms and Conditions The table below sets out how and when ANZ will notify you of changes to your account. You agree that ANZ may notify you of certain changes by advertisement in major daily or national newspapers. ANZ may make the following changes: Minimum Number of Days Notice Method of Notice Introduce a New Fee or Charge 30 days In writing Increase an Existing Fee or Charge Change the method by which interest is calculated or the frequency with which interest is debited or credited 30 days In writing or by press advertisement 30 days In writing Change the Interest Rate that Applies to Your Account Day of change In writing or by press advertisement Change any other term or condition, the name of interest rates, accounts or publications Day of change In writing or by press advertisement Small Business Customers This clause will apply to you if you are a small business (as defined by the Code of Banking Practice) and ANZ makes a change only to your terms and conditions, but not to the terms and conditions of other small business customers. Where this clause provides that the minimum notice period is the day of change, if ANZ reasonably considers the change will be materially adverse to

19 you, it will provide you with reasonable notice of the change (not less than 10 business days) unless it considers a shorter notice period is necessary to avoid or reduce an increase in credit risk to ANZ Cheques Cheques may only be written in the form supplied by ANZ. The forms may only be issued by the account holder named on the front or by an authorised operator. How Long Does it Take to Clear a Cheque? What Happens to the Original Cheque Once Paid? Usually three to seven working days. When you pay a cheque into an ANZ Account, ANZ may allow you to draw on the cheque before it has cleared but you will be liable for the amount of the cheque if it is subsequently dishonoured. ANZ will destroy the original cheque but keep a copy of the cheque for: 13 months, if the cheque amounts to less than $200; or seven years, if the cheque amounts to $200 or more. What if the Cheque is Dishonoured After I Have Drawn on the Funds? ANZ will debit your account by the amount of the cheque and may also charge you a fee. Special Clearances You can arrange for a cheque to be cleared in less than the usual time by requesting a special clearance. Fees apply to this service. Crossed Cheques A cheque with two parallel lines across it is a crossed cheque. When you cross a cheque, you are telling the bank that the cheque must be paid into an account with a financial institution and not cashed.

20 Not Negotiable Cheques Account Payee Only Or Bearer and Or Order The words Not Negotiable between two parallel lines protects the true owner of a lost or stolen cheque. They ensure that the recipient of a cheque obtains no better rights to the cheque than the person who passed the cheque. For example, if your cheque has been stolen and passed by the thief to an innocent person, you will be able to recover the amount paid on your cheque from the innocent person (or the thief if they are found) this is because the thief had no right to the cheque and therefore passed no rights to the innocent person. You have the option of having Not Negotiable printed on the cheque forms. If you write these words on a cheque, you are directing the bank collecting the cheque to only pay the cheque into the account of the person named on the cheque. These words mean that a bank may pay the cheque to whomever is in possession of the cheque, not only the person named on the cheque. If you delete these words, the cheque becomes an or order cheque. A cheque payable to order means that if the payee wants to transfer the cheque to another person, they must first sign the back of the cheque. You must delete the words or bearer and replace them with or order to make the cheque an or order cheque.

21 Third Party Cheques If you present a cheque which is payable to someone else or it appears to belong to someone else (third party cheque) ANZ may, in its discretion, refuse to accept that cheque for deposit or refuse to cash it or may require you to comply with some conditions before it will accept that cheque for deposit or cash it Stopping a Cheque You may stop a cheque that you have written by telling ANZ the following: amount of the cheque; number and date of cheque; and name of payee. A Stop Payment Fee may apply. If you have lost a cheque you received from someone else, notify that person so they may stop the cheque. Tips for Cheque Security Don t leave gaps between words Begin the amount in words as close as possible to the left hand side and add only to the end of the amount Begin the amount in figures as close as possible to the dollar sign Never write on a cheque with pencil or erasable ink Only sign a cheque when it is filled out Always write the amount in words as well as figures Check your bank statements regularly to reconcile cheques drawn on your account.

22 When may a Cheque be Dishonoured or Payment Refused? At the bank s discretion, a cheque may be dishonoured or payment refused where: there are insufficient funds in the account of the drawer; the cheque is unsigned; the cheque is more than 15 months old; the cheque is future dated; the cheque has been materially altered and the alteration has not been signed; there is a legal impediment to payment; the cheque has been stopped; or the paying bank has been notified of the mental incapacity, bankruptcy or death of the drawer. ANZ may charge a dishonour fee. What if I Lose my Cheque Book or my Cheque or it is Stolen? You should keep your cheques safe at all times. If they are lost or stolen, you must take the following action: cheque payable to you tell the person who wrote the cheque; cheque written by you request ANZ to stop the cheque and tell the person to whom the cheque is payable; ANZ cheque book tell ANZ to put a Stop Payment on the serial numbers. If you subsequently find the cheques, ANZ will require written authorisation from you before the cheques can be paid. If you don t inform ANZ that your cheque book has been lost or stolen as soon as possible, you may be liable for transactions incurred by you before you notify ANZ, even if they are made without your authority.

23 Bank Cheques Bank cheques are cheques instructing payment from the bank itself rather than from a customer s account. They are designed to provide an alternative to carrying large amounts of cash when a personal cheque is not acceptable. Bank cheques are usually requested because of the higher likelihood that they will be paid. However bank cheques should not be regarded as equivalent to cash. Bank cheques can be purchased by ANZ customers and a fee is charged. A bank may dishonour a bank cheque if: the bank cheque is forged or counterfeit; the bank cheque has been fraudulently and materially altered; a fraud or other crime has been committed; the bank is told the bank cheque has been lost or stolen; there is a court order restraining the bank from paying a bank cheque; the bank has not received payment or value for the issue of the bank cheque; or if a bank cheque is presented by a person who is not entitled to the cheque proceeds. If a bank cheque is lost or stolen, ANZ will, on certain conditions, provide a replacement cheque for a fee. Overdrawing Your account must have a credit balance at all times. You should inform ANZ as soon as possible if you are in financial difficulty. No dealing in account Your rights in respect of your account are personal to you, and despite anything in these terms and conditions, a purported dealing by you in relation to those rights (including by way of assignment, transfer, mortgage, charge, security interest, declaration of trust or otherwise) will not be effective to give anybody other than you any right or interest in your account as against us

24 Law and Jurisdiction (a) These terms and conditions are governed by the law in force in the place where your account is domiciled. (b) In relation to any proceedings about or in connection with your account, ANZ and you agree to submit to the nonexclusive jurisdiction of the courts that have jurisdiction under that law. Personal Advice on Business Accounts The advisor who provided you with this advice is a salaried employee of ANZ. In addition to the salary received, the advisor may also be eligible to receive a reward based on their half yearly deposit sales performance. This reward will not exceed $15,000 per half year per advisor. The advisor may also be eligible to receive nonmonetary benefits (such as books and magazines, goods and services including clothing for babies and children, electrical goods, participation in events, fashion accessories, games and sporting goods, home and garden goods and services, personal grooming, frequent flyer points, travel and gadgets) for meeting or exceeding sales targets. The value of nonmonetary benefits received by the advisor is estimated at between $0 and $11,000 per half year. The advisor may also be eligible to receive team-based non-monetary benefits such as team dinners, events and conferences for meeting or exceeding sales targets. The value of non-monetary team-based benefits received by the advisor will not exceed $1,000 per quarter. Anti-Money Laundering and Sanctions You agree that ANZ may delay, block or refuse to process any transaction without incurring any liability if ANZ suspects that: (a) the transaction may breach any laws or regulations in Australia or any other country; (b) the transaction involves any person (natural, corporate or governmental) that is itself sanctioned or is connected, directly or indirectly, to any person that is sanctioned under economic

25 and trade sanctions imposed by the United States, the European Union or any country; or (c) the transaction may directly or indirectly involve the proceeds of, or be applied for the purposes of, conduct which is unlawful in Australia or any other country. You must provide all information to ANZ which ANZ reasonably requires in order to manage its anti-money laundering, counter-terrorism financing or economic and trade sanctions risk or to comply with any laws or regulations in Australia or any other country. You agree that ANZ may disclose any information concerning you to: (a) any law enforcement, regulatory agency or court where required by any such law or regulation in Australia or elsewhere; and (b) any Correspondent ANZ uses to make the payment for the purpose of compliance with any such law or regulation. Unless you have disclosed that you are acting in a trustee capacity or on behalf of another party, you warrant that you are acting on your own behalf in entering into this agreement. You declare and undertake to ANZ that the processing of any transaction by ANZ in accordance with your instructions will not breach any laws or regulations in Australia or any other country. Financial Claims Scheme Under the Financial Claims Scheme: The account holder may be entitled to payment under the Financial Claims Scheme; Payments under the Financial Claims Scheme are subject to a limit for each depositor; and Information about the Financial Claims Scheme can be obtained from the APRA website at and the APRA hotline on or (if calling from overseas). Problem Resolution Procedure Making a Complaint If ANZ makes a mistake, or ANZ s service doesn t meet your expectations, ANZ wants to know.

26 For the fastest possible resolution to your complaint call ANZ on (hearing or speech impaired customers can utilise the TTY [telephone typewriter] service by calling ), or: Talk to staff at your local ANZ branch or business centre; or Send a letter to ANZ Complaint Resolution Centre via: Locked Bag 4050, South Melbourne VIC YourFeedback@anz.com Most often ANZ will be able to solve the problem on the spot. If it can t be resolved promptly ANZ s specialist complaints team will take responsibility and work with you to fix the matter quickly. ANZ s aim is to resolve the complaint within 5 working days. If this is not possible, ANZ will keep you informed on the progress of your matter and how long ANZ expects it will take to resolve your complaint. ANZ Customer Advocate If your complaint isn t resolved to your satisfaction, you can ask to have it reviewed by ANZ s Customer Advocate who will provide a free review of more difficult complaints to help achieve a prompt solution. Contact Details Customer Advocate Level 7/833 Collins Street Docklands, VIC, 3008 Phone: Fax: customeradvocate@anz.com Financial Services Dispute Resolution Schemes If you are not satisfied with the steps taken by ANZ to resolve the complaint, or with the result of our investigation, you may wish to contact an alternative dispute resolution scheme. Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001 Tel: Fax: Internet:

27 Electronic Banking Conditions of Use These Electronic Banking Conditions of Use apply to all electronic transactions except those where your signature may also be required. These Electronic Banking Conditions of Use contain terms relevant to ANZ Internet Banking and ANZ Internet Banking for Business, comprising features such as: Access control Security Devices Direct Debits, and File uploads. Unless the account services are provided or referred to you by ANZ, ANZ does not authorise, promote or endorse the use of account services offered by third parties to access your ANZ accounts (including account aggregation services, such as may be provided by other financial institutions). Definitions Account means any business account or loan facility subject to these Electronic Banking Conditions of Use. Account Holder means the person or entity who has applied for, or holds, an Account. Account Signatory or user means a person who is authorised under an Account Authority from the Account Holder to transact on an Account Holder s Account. Activation Code means the four to seven digit temporary activation number issued to activate the Mobile Banking service. ANZ Business Day means any day from Monday to Friday on which ANZ is open for business in at least one of its branch locations in Australia. Authorised User for the purposes of ANZ Internet Banking means a person assigned a permission level in accordance with condition 5(a) and for the purposes of ANZ Internet Banking for Business means a person assigned an access control level in accordance with condition 6(b), being an Administrator, Authoriser or Operator.

28 Banking Business Day refers to any day on which banks in Melbourne or Sydney are able to effect settlement through the Reserve Bank of Australia. CRN means the Customer Registration Number issued by ANZ to you. extreme carelessness means a degree of carelessness that greatly exceeds what would normally be considered careless behaviour. Mistaken Internet Payment means a payment made by a user through Pay Anyone where funds are paid into the Account of an unintended recipient because the user enters or selects a BSB number and/or account number that does not belong to the named and/or intended recipient as a result of: the user s error; or the user being advised of the wrong BSB number and/or account number. This does not include payments made using BPAY. Mobile Banking means any banking solution for your mobile device offered by ANZ that operates in a manner governed by these Electronic Banking Conditions of Use. Pay Anyone Processing Day means any day from Monday to Friday that is not a public holiday in both Melbourne and Sydney. PIN means Personal Identification Number and includes an action number and password. Secur means the electronic messaging system which enables communications to be sent to or from ANZ as part of ANZ Internet Banking and ANZ Internet Banking for Business. Security Device means a physical device that generates random numbers which are used to authorise certain actions in ANZ Internet Banking for Business. Security Device Code means a number generated by a Security Device or a substitute number provided by ANZ. Security Requirement has the meaning given to that term in these Electronic Banking Conditions of Use. Telecode means the four to seven digit number issued to access ANZ Phone Banking.

29 1. Transaction Limits (a) ANZ or another party such as a merchant may limit the amount of any electronic transaction you can make over certain periods (e.g. during any day or in a single transaction) (b) ANZ may change any electronic transaction limit or impose new transaction limits by giving you notice. You can find out current electronic transaction limits for your Accounts by calling ANZ on the relevant enquiries number listed at the back of this booklet. 2. How You Can Use ANZ Internet Banking and ANZ Internet Banking for Business You can use ANZ Internet Banking and ANZ Internet Banking for Business to make transactions on your linked Accounts, as set out in your Account terms and conditions. You can also use ANZ Internet Banking and ANZ Internet Banking for Business to purchase and order a range of financial services and products. Details can be found at anz.com 3. Fees and Charges for Mobile Banking Fees and charges may apply to Mobile Banking and customers will be advised of these at the time of applying for the service or prior to the fee being charged. You may also incur charges from your mobile phone operator as a result of using Mobile Banking. Any such charges are solely your responsibility. 4. Access to and use of Pay Anyone and International Services 4.1. Obtaining Pay Anyone (a) If you have approved access, ANZ may place restrictions on the manner in which you are permitted to use Pay Anyone. Limits apply to the use of Pay Anyone and your limit must be approved by ANZ. The options for the daily Pay Anyone limits are set out at anz.com. When applying for Pay Anyone for Mobile Banking, your daily limit will be as advised to you by ANZ and may not be changed by you.

30 (b) (c) ANZ may allow you to use a Security Device for certain transactions. You may also be required by ANZ to use a Security Device for certain transactions (including Pay Anyone, International Services, BPAY, and Direct Debits) for security purposes: see anz.com for further information. Use of the Security Device will be as set out at anz.com and in these Electronic Banking Conditions of Use. ANZ may reduce your current daily Pay Anyone limit or cancel your Pay Anyone access if: ANZ believes that your access to Pay Anyone may cause loss to the Account Holder or to ANZ; You require your password for ANZ Internet Banking or ANZ Internet Banking for Business to be re-set or re-issued; The limit is not applicable to the Accounts linked to your CRN; ANZ changes the options for daily Pay Anyone limits; Your Security Device is faulty, misused, lost or stolen; You deregister your Security Device; or You do not use a Security Device when required to so do by ANZ. ANZ will provide you with notice of such reduction or cancellation. (d) Any outstanding transactions subject to this limit, including future dated transactions, will not be processed by ANZ if they exceed the reduced limit. You will need to re-apply if you wish to reinstate that limit. You (or, in the case of ANZ Internet Banking for Business, your Administrator) can increase or decrease your daily Pay Anyone limit for your Account by applying through ANZ Internet Banking or ANZ Internet Banking for Business. Please allow sufficient time for the change to be made before you attempt to use the higher daily Pay Anyone limit.

31 4.2. Obtaining International Services (a) You can apply for International Services after you have been granted Pay Anyone access. International Services are not available through Mobile Banking. The total of all Pay Anyone and International Services transfers (converted into Australian Dollars) on any day cannot exceed your daily Pay Anyone limit. (b) The terms set out above in relation to Pay Anyone also apply to International Services. If you apply for ANZ Internet Banking for Business, you may need to re-register for access to International Services after ANZ Internet Banking for Business has been implemented. Access to these International Services will not then be available until the registration process for International Services is completed Authorised User Permission Levels for ANZ Phone Banking, ANZ Internet Banking* and Mobile Banking (a) Permission Levels (subject to exclusions for all categories set out below these levels): All Transactions Access every function within ANZ Phone Banking, ANZ Internet Banking and Mobile Banking for the Account; Transaction History Details Only and BPAY Includes BPAY, Account balance information, transaction history details, ordering a cheque/ deposit book but excludes transfers between Accounts, increasing a credit card limit, direct loan payments, BPAY View, ANZ Online Investing and ANZ Online Reporting; Deposit and Transaction History Details Only Includes transfers between Accounts, transaction history details, Account balance information and ordering a cheque/ deposit book but excludes withdrawals from Accounts, increasing a credit card limit, direct loan payments, BPAY View, ANZ Online Investing, ANZ Online Reporting and BPAY ; * For ANZ Internet Banking for Business, refer to condition 6.

32 (b) (c) (d) Deposit Only Includes transfers between Accounts but excludes withdrawals from Accounts, increasing a credit card limit, BPAY, direct loan payments, BPAY View, ANZ Online Investing, ANZ Online Reporting, Account balance information, transaction history details and ordering a cheque/deposit book; Transaction History Details Only Includes enquiries on past transactions about the Account but excludes all transactions on the Account, transfers between Accounts, increasing a credit card limit, direct loan payments, BPAY View, ANZ Online Investing, ANZ Online Reporting and BPAY. Only the Account Holder or Account Signatories can select a permission level. The Account Holder or Account Signatories may authorise another person (an Authorised User ) to operate the Account and that person may have a different permission level to the Account Holder. The Account Holder is responsible for the operation of the Account by the Authorised User within that Authorised User s permission level, including proper use and storage of the Authorised User s card, CRN and PIN. The Account Holder or Account Signatories may cancel or change any permission level by sending a written request or Secur to ANZ, or calling ANZ on the relevant number listed at the back of this booklet. ANZ may require written confirmation. ANZ may take several days to process this change. Authorised Users, regardless of their permission level, cannot access Pay Anyone, ANZ Online Investing, International Services, Direct Debits, increase a credit card limit or use Secur to change any of the Account Holder s Account or other personal details. However, all Authorised Users can use ANZ Internet Banking to change their own profile, access their own Secur , select and change their own password and use Mobile Banking to change their own password.

33 (e) If you are an ANZ credit card holder and nominate access to an Account via ANZ Internet Banking or ANZ Internet Banking for Business, each additional card holder will be an Authorised User Access Control for ANZ Internet Banking for Business (a) (b) Provided the relevant Account Holder has approved access, an Authorised User may link one or more Accounts to ANZ Internet Banking for Business. These Accounts may be for the same Account Holder and/or for other related/ unrelated Account Holders. Access control is subject to approval by ANZ and any requirements and restrictions set out in the Account authority. An Account Holder may authorise another person to operate an Account and that person may be appointed as an Administrator, Authoriser or Operator. These Authorised Users will be able to perform basic functions as follows. Function Administrator Authoriser Operator Approve transactions (e.g. Pay Anyone, International Services, BPAY, Direct Debits, transfers between Accounts) Setting up transactions (but not approving transactions) Account enquiries (e.g. balance and transaction details) Administrative functions for all Authorised Users Setting up and managing Operators Register for and manage Pay Anyone, International Services, BPAY View Bills and E*TRADE access Administrative functions for self