International Emergency Medical Assistance

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Basil Tate
10 years ago
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1 International Emergency Medical Assistance

2 protecting lives 4, medical transportations escorted repatriations emergency evacuations

3 services c o m p r e h e n s i v e AXA Assistance is a global assistance company whose services include evacuation and repatriation remote location search recoveries medical assistance claims handling crisis management As part of the global AXA Group, AXA Assistance provides worldwide health assistance to all ALC Health members 30 offices located around the world, all with medical assistance and doctors available 24/7 AXA Assistance works directly with ALC Health members and remains as the single point of contact at all times In-house medical assessments and guarantee of payment (subject to cover) helps to provide peace of mind both medically and financially

offices located around the world, all with medical assistance and doctors available 24/7 AXA Assistance works directly with ALC Health members and remains as the

4 expertise o p e r a t i o n a l Extensive international management experience ensures the very highest level of support and service to all ALC Health members Centralised management of emergency calls utilising a global hub of worldwide offices assists with offering multiple language capabilities issuing a guarantee of payment (GOP) providing assistance in arranging evacuation and repatriation movements to check and confirm that hospitals have suitable facilities a global network organised around international hubs enabling synergies to be developed and the highest standard of service to be delivered worldwide

issuing a guarantee of payment (GOP) providing assistance in arranging evacuation and repatriation movements to check and confirm that hospitals have

infrastructure g l o b a l p r e s e n c e Dedicated Medical Teams of highly trained personnel operating worldwide More than 30 Assistance offices the globe employing over 200 doctors and nurses with

on treatment plans decide the most appropriate medical action and develop evacuation plans when needed monitor ongoing cases closely co-ordinate all medically escorted repatriations undertake

5 infrastructure g l o b a l p r e s e n c e Dedicated Medical Teams of highly trained personnel operating worldwide More than 30 Assistance offices the globe employing over 200 doctors and nurses with extensive knowledge and expertise in local and regional healthcare infrastructures UK Medical based team of experienced doctors and nurses who co-ordinate all medical cases worldwide who will advise on treatment plans decide the most appropriate medical action and develop evacuation plans when needed monitor ongoing cases closely co-ordinate all medically escorted repatriations undertake repatriations of customers on a regular basis Full range of emergency medical equipment on site which is already readily available for worldwide repatriations and major incidents All our medical personnel undertake regular training and skills update to ensure the most up to date care for our customers

6 services E v a c u a t i o n R e p a t r i a t i o n If a member is in need of emergency in-patient treatment or already hospitalised in a location lacking the appropriate facilities, they will be evacuated to the nearest location that appropriate services are available Repatriation is designed to bring a member back to either their principal country of residence or home country. Repatriation is available to members that were moved by us for the purposes of emergency in-patient treatment to a different location. Operations in over 30 countries operational 24 hours a day, 365 days a year Single point of contact ensures a quick response to every emergency Over 200 doctors and nurses on call worldwide Evacuation & Repatriation costs covered in full * Cost of either a relative / colleague acting as an escort covered Mortal remains and local burial fees * subject to policy terms and conditions

Repatriation is available to members that were moved by us for the purposes of emergency in-patient treatment to a different location.

7 evacuations The Evacuation Service is offered as an optional ALC Health plan benefit when emergency in-patient treatment is required but necessary treatment is not available locally All evacuation and treatment arrangement will be made by our experienced operational and medical teams Transport methods are determined by what is medically appropriate, necessary and available at the time of incident Throughout the process our main priority is the safety and wellbeing of the member whilst ensuring regular communication with the member and/or their chosen contact(s). Example methods of Evacuation include: Air Ambulance Ground Ambulance Commercial Flight

is medically appropriate, necessary and available at the time of incident Throughout the process our main priority is the safety and wellbeing of the member whilst

8 repatriations A full Repatriation Service is available to all ALC Health members who need to return home safely either unoccupied, accompanied by a friend, by a relative or by a medical escort All arrangements of the member for example airline tickets, medical escorts and transport are arranged and coordinated by our experienced operational and medical teams Commercial Flights Seated Stretcher Lufthansa Patient Transport Compartment (PTC) Ground Ambulance Air Ambulance

airline tickets, medical escorts and transport are arranged and coordinated by our experienced operational and medical

9 case study Mr X, was in a remote part of Algeria and had been suffering from increasing stomach and chest pains. From the initial assessment it was diagnosed as appendicitis. AXA Assistance concluded that the facilities in the area were not appropriate for the type of surgery needed Notification Decision Evacuation Treatment Monitoring Repatriation The treating doctor called the emergency medical assistance line, which is available 24/7 and spoke to our medical team After assessment and discussion, the local services were not deemed adequate to treat the member. AXA Assistance initiated transfer urgently AXA Assistance determined the best hospital and country to move the member to. An air ambulance was arranged including road ambulance with doctor escort for both ends of the journey. It took less than 24 hours from having established diagnoses to admittance into an appropriate facility in Spain Urgent surgery was performed upon arrival for a perforated appendix The in-patient stay was clinically monitored by the AXA Assistance medical team and they were in regular contact with the treating Doctor regarding the patients progress and the members preferred point of contact / family member AXA Assistance facilitated the repatriation back to his chosen destination

called the emergency medical assistance line, which is available 24/7 and spoke to our medical team After assessment and discussion, the local services were not deemed adequate to treat the member.

10 Emergency Medical Assistance Worldwide

Travellers and expatriates Frequently asked questions

Travellers and expatriates Frequently asked questions Introduction Your company has partnered with International SOS to provide you with medical and security advice and assistance before, during and after