Performance Development Review Role Profile

Save this PDF as:
Size: px
Start display at page:

Download "Performance Development Review Role Profile"

Transcription

1 Performance Development Review Role Profile Position: Service Support Officer Rank/Grade: Scale 4/5 Responsible To: Senior Service Support Officer Responsible For: Service Support (Technical and Application) Officers Location: K ICT Role Purpose: To ensure a high quality and consistent service is available to users of SWP IT/IM systems. To ensure SWP exploits and maximises benefits to be gained from the use of IT/IM systems. To enact the Policies and Procedure as prescribed by SWP System Owner's and to keep abreast of the National and Regional developments in respect of SWP systems, thereby maintaining the System Owners awareness of related issues. Major Tasks: (Please refer to guidance notes) 1. To provide 'hands-on' Application Support for South Wales Police IM/ IT systems. 2. To supply Senior Service Support Officers and System Owners with regular progress reports in relation to SWP IT/IM systems and service issues. 3. To provide technical advice and support for IM/ IT systems, assisting with change processes, fault finding, diagnosis and resolving user problems to ensure the maximum availability of operational and business systems and dependability of information and services. 4. Assist with the implementation of new information systems products, installing, testing, monitoring performance and status, problem solving, escalating as appropriate and consulting with Suppliers, in order that Users have access to, and use of, their systems and networks at all times to enable the provision of a high quality service. 5. Provide a high quality customer service through the monitoring and review of contracted work, assessing products against contractual requirements, technical standards, correct equipment and the availability of test data to ensure best value and to minimise subsequent support costs

2 and failures. 6. To comply with practices and procedures in South Wales Police equal opportunities policies. 7. To maintain safe working practices for self and others in accordance with South Wales Police Statement of Policy on Health and Safety. Attainments: Must be computer literate. (E) Must have an understanding of data protection issues. (E) ITIL training Foundation Course would be desirable. (D) Must have good written and oral communication skills. (D) Able to demonstrate a degree of technical skill in the use of industry-standard PC desktop software applications, in particular, Microsoft Office, Microsoft Outlook, Help-Desk software, Spreadsheets and Databases, Web-browsers. (D) Experience of force computer systems and query tools desirable. (D) Experience of equal opportunities issues is desirable. (D) Experience of equal opportunities issues is desirable.(d) Note: You may be required to perform other duties which are not necessarily specified on the role profile, but are commensurate with the responsibilities of the role holder. Core Responsibilities Information Management and Technology Activities The role holder should effectively deliver these key requirements: Maintain computer security Ensure the integrity of computer systems through the implementation of approved contingency measures and the monitoring of use Manage the capacity and performance of technical systems Ensure that the capacity and performance of technical systems meets current and predicted needs.

3 Develop user specifications Identify user requirements and develop specifications for technical systems in co-operation with the customer and within organisational restraints. Managing the Organisation Process telephone calls Process information and enquiries sensitively and professionally in line with Charter Standards and organisational policy. Develop and maintain a constructive dialogue with the caller, responding to their needs and providing supportive listening where appropriate Provide specialist advice and knowledge Provide specialist advice and knowledge to colleagues, partners and other individuals and agencies to support the achievement of Force objectives and enable compliance with Force policy Manage the quality of service provision Set appropriate standards for service provision and establish appropriate systems to effectively maintain a quality of service that meets customer and organisational expectations Provide customer service Provide and promote service to customers in a professional manner in line with Force policy and legislative requirements. Administrative Support Personal Responsibility Input, retrieve and present data using a computer. Enter information correctly using an appropriate computer system, in accordance with Force policy. Retrieve and present information in a suitable format and supply to relevant personnel Promote equality, diversity and human rights in working practices Promote equality, diversity and Human Rights in working practices by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and contributing to developing equality of opportunity in working practices Comply with Health and Safety legislation Ensure that you show a duty of care and take appropriate action to comply with Health and Safety requirements at all times. Organise your own work area to minimise risks to yourself and others. Identify risks and hazards, taking prompt and appropriate action to deal with them in accordance with the relevant law and policy Maintain standards of professional practice Ensure your behaviour complies with Force values and organise your own work effectively to meet the demands of your role. Identify, implement and monitor development activities to enhance your own performance.

4 224 - Work as part of a team Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and Force objectives Make best use of technology Make best use of technology in support of your role, ensuring correct operation and compliance with Force and legal requirements Complete administration procedures Ensure that all matters relating to the process of information are carried out in a prompt, efficient manner and in accordance with legislation, policy and procedure. Operational Support Behaviour Area Working with others Maintain standards for security of information Maintain personal responsibility for gathering, recording, storing, accessing and sharing of information in compliance with information security policy, procedures and codes of practice and legislation Perform specialist, technical or manual tasks Perform specialist, technical or manual tasks according to professional, occupational or organisational standards. Respond promptly to calls or requests for assistance/knowledge. Behaviour Respect for race and diversity A Understands other people s views and takes them into account. Is tactful and diplomatic when dealing with people, treating them with dignity and respect at all times. Understands and is sensitive to social, cultural and racial differences. Teamworking B Sets up teams or working groups, and involves them in achieving goals. Develops good relationships and co-operation within the team, and removes barriers. Supports team members when necessary. Community and Customer Focus C Provides a high level of service to customers. Maintains contact with customers, works out what they need and responds to them. Effective Communication B Communicates all needs, instructions and decisions clearly. Adapts the style of communication to meet the needs of the audience. Checks for understanding.

5 Achieving results Problem solving B Gathers information from a range of sources to understand situations, making sure it is reliable and accurate. Analyses information to identify important issues and problems. Identifies risks and considers alternative courses of action to make good decisions. Personal responsibility B Takes personal responsibility for own actions and for sorting out issues or problems that arise. Is focused on achieving results to required standards and developing skills and knowledge.

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION SOUTH WALES POLICE JOB DESCRIPTION TITLE: Helpdesk Officer GRADE: Scale 4/5 LOCATION: RESPONSIBLE TO: South Wales Police Senior Service Support Officer MAIN PURPOSE OF JOB: To ensure a high quality, timely

More information

The post is based at Headquarters. Flexible working hours are required to meet the needs of the business.

The post is based at Headquarters. Flexible working hours are required to meet the needs of the business. Facilities Service Desk Assistant Role Profile Grade: Scale 3 Reports to: Facilities Service Desk Administrator Role Code: 4 08 13 Location: Essex Police Headquarters Responsible for: No Staff Supervisory

More information

JOB DESCRIPTION. Principal Duties and Responsibilities

JOB DESCRIPTION. Principal Duties and Responsibilities JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury Position Reports to Business Intelligence Analyst Business Intelligence Manager (BIM) Company Synlait Milk Ltd Date: February 2013 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose Support Synlait

More information

Job Description. Continuing. Details Specific to the Post

Job Description. Continuing. Details Specific to the Post Job Description Job Title: Awareness & Service Improvement Specialist Faculty/Department: ICTD Reporting to: Awareness & Service Improvement Manager Duration: Continuing Job Family: Specialist (IT) Pay

More information

SFJFRSFF2 SQA Unit Code (FA6J 04) Take responsibility for effective performance in fire and rescue

SFJFRSFF2 SQA Unit Code (FA6J 04) Take responsibility for effective performance in fire and rescue Overview The standard is recommended for firefighters, control room staff, and others with a remit for community safety within fire and. This standard is about making a positive contribution to the work

More information

Graduate Training Profile

Graduate Training Profile Training Position Training Allowance/ Bursary Period of Training Hours/Days Required Placement Organisation Responsible to Special Requirements How to Apply Closing Date NHS Graduate Management Trainee

More information

Sub-section Content. 1 Formalities - Post title: Risk Consultant - Reports to: Head of Group Risk - Division: xxx - Location: xxx

Sub-section Content. 1 Formalities - Post title: Risk Consultant - Reports to: Head of Group Risk - Division: xxx - Location: xxx Sub-section Content 1 Formalities - Post title: Risk Consultant - Reports to: Head of Group Risk - Division: xxx - Location: xxx 2 Job Purpose - To support the implementation of an Enterprise Risk Management

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

Central Services. Business Support Service JOB DESCRIPTION

Central Services. Business Support Service JOB DESCRIPTION Central Services Business Support Service JOB DESCRIPTION POST: GRADE: Grade: Band 12 RESPONSIBLE TO: A Head of Business Support STAFF MANAGED: Team Leaders. In some instance, a Business Support Manager

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N J O B S P E C I F I C A T I O N DIRECTORATE: PEOPLE DIVISION/SECTION/UNIT: UNIT MANAGER: POST TITLE: JOB FAMILY & ROLE PROFILE: Child & Family Services Regional Adoption Manager Western Bay Business, Performance

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: IT Helpdesk & Infrastructure Officer Reports Directly to: Team Leader Information Technology Responsible for: NA Member of: Infrastructure Team Grade: 4 About

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

Financial Services Core Competences

Financial Services Core Competences The Sector Skills Council for financial services, accountancy and finance National Occupational Standards for the Financial Services Sector Financial Services Core Competences Final version approved September

More information

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade: Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing

More information

Wirral Council: Job Role Descriptor HR USE ONLY

Wirral Council: Job Role Descriptor HR USE ONLY Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Practice & Governance Manager Legal & Member Services Head of Legal & Member Services

More information

Human Services Quality Framework. User Guide

Human Services Quality Framework. User Guide Human Services Quality Framework User Guide Purpose The purpose of the user guide is to assist in interpreting and applying the Human Services Quality Standards and associated indicators across all service

More information

FSPFCC04(SQA Unit Code-F88P 04) Ensure you comply with regulations in your financial services environment

FSPFCC04(SQA Unit Code-F88P 04) Ensure you comply with regulations in your financial services environment Ensure you comply with regulations in your financial services Overview This Standard is about working within the regulatory of the financial services industry. Most organisations within financial services

More information

BAND: 5. 37½ hours per week 1. JOB SUMMARY

BAND: 5. 37½ hours per week 1. JOB SUMMARY POST TITLE: Software Developer BAND: 5 HOURS: ACCOUNTABLE TO: LOCATION: 37½ hours per week Head of Informatics Programme Mamhilad 1. JOB SUMMARY Reporting to Software Development Manager, the post holder

More information

Manchester City Council Role Profile. Service Analyst (Knowledge Management), Grade 7

Manchester City Council Role Profile. Service Analyst (Knowledge Management), Grade 7 Manchester City Council Role Profile Service Analyst (Knowledge Management), Grade 7 Key Role Descriptors: ICT Service, Corporate Core Directorate Reports to: Service Manager (Service Transition) Job Family:

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

Job Description Questionnaire

Job Description Questionnaire Job Description Questionnaire Job Title: Post Number: Division/Department/Section: Line APPLICATIONS MANAGER PO APMAN Information Systems Head of Information Systems 1. PURPOSE To lead an Applications

More information

BSB30407 Certificate III in Business Administration

BSB30407 Certificate III in Business Administration Descriptor This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical

More information

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS JOB DESCRIPTION JOB TITLE: SERVICE DESK MANAGER DOCUMENT CONTROL VERSION DATE OF ISSUE AUTHOR REASON FOR REVISION DRAFT V0.1 1 ST NOVEMBER 2013 GBS 1 ST DRAFT DRAFT V02 DRAFT V03 31ST MARCH 2014 3 JULY

More information

JOB DESCRIPTION. Contract Management and Business Intelligence

JOB DESCRIPTION. Contract Management and Business Intelligence JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence

More information

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems.

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems. Job Description Job title: AV Support Technician Department/School: Computing Services (BUCS) Grade: 5 Location: University of Bath Job purpose Provide professional, effective, knowledgeable and rapid

More information

Manchester City Council Role Profile. Desk Top Support Analyst, Grade 6

Manchester City Council Role Profile. Desk Top Support Analyst, Grade 6 Key Role Descriptors: Manchester City Council Role Profile Desk Top Support Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Desk Top Support) Job Family: Technical The role

More information

Service Desk Technician Service Desk Team Leader None IT

Service Desk Technician Service Desk Team Leader None IT Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal

More information

CFAS7.1 Generate and follow up sales leads

CFAS7.1 Generate and follow up sales leads Overview This unit is an integral part of the sales cycle. It involves making initial contact with sales leads through a variety of different methods and establishing their needs. You need to advise potential

More information

JOB AND PERSON SPECIFICATION. Head of Organisational Development and Systems

JOB AND PERSON SPECIFICATION. Head of Organisational Development and Systems JOB AND PERSON SPECIFICATION Job Title: Division Grade: HR Officer Systems and Analytics I Reports To: Head of Organisational Development and Systems General Information The Commonwealth Secretariat is

More information

DEPARTMENT OF THE PREMIER AND CABINET

DEPARTMENT OF THE PREMIER AND CABINET DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support

More information

PA Consulting Group SFIA Rate_Card G-Cloud IV - Business Intelligence and Advanced Analytics. Business Intelligence and Advanced Analytics

PA Consulting Group SFIA Rate_Card G-Cloud IV - Business Intelligence and Advanced Analytics. Business Intelligence and Advanced Analytics PA Consulting Group SFIA Rate_Card G-Cloud IV - Business Intelligence and Advanced Analytics Business Intelligence and Advanced Analytics 1. Follow N/A 2. Assist 650-850 3. Apply 850 950 4. Enable 950-1,150

More information

To provide detailed procedural and systems documentation when required.

To provide detailed procedural and systems documentation when required. JOB DESCRIPTION Post Title: Department: Responsible to: Supervisory responsibility: ICT Technician ICT (Bursary) ICT Network Manager None Date of Issue: May 2016 Main Purpose of Job: Managed by the ICT

More information

JOB DESCRIPTION AND PERSON SPECIFICATION. Corporate Services Division. Y (Young Professionals Programme) Head of IT, IT Services Section

JOB DESCRIPTION AND PERSON SPECIFICATION. Corporate Services Division. Y (Young Professionals Programme) Head of IT, IT Services Section JOB DESCRIPTION AND PERSON SPECIFICATION Job Title: Division: Job Grade: Assistant IT Services Officer Corporate Services Division Y (Young Professionals Programme) Reports to: Location: Head of IT, IT

More information

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean Post number: N230 Closing date: 22:00, Sunday 13 September 2015 Short listing date: Monday 14 September 2015 Interview date: Wednesday 30 September 2015 We are committed to ensuring all individuals are

More information

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF

JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF JOB DESCRIPTION QUESTIONNAIRE FOR SUPPORT STAFF JOB TITLE: REPORTS TO: Assistant Systems Administrator Technical Services Manager 1. PURPOSE OF THE JOB To support the delivery of IT services across the

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section:

More information

Job Description. Information Governance & Health Records Manager

Job Description. Information Governance & Health Records Manager Job Description POST: GRADE: RESPONSIBLE TO: ACCOUNTABLE TO: Information Governance Facilitator A4C Band 3 0.93 WTE 35 Hours per week Information Governance & Health Records Manager Head of Information

More information

Job Description Questionnaire

Job Description Questionnaire Job Description Questionnaire Job Title: Post Number: Division/Department/Section: Line Manager Help Desk Officer PO HDO Organisational Help Desk Team Help Desk Manager 1. PURPOSE A single point of contact

More information

Promote knowledge management in your organisation

Promote knowledge management in your organisation M&LE13 Overview Promote knowledge management in your organisation What this Unit is about This Unit is about promoting knowledge management the systematic identification, creation, development, capture,

More information

JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION

JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION JOINT DIRECTOR OF PUBLIC HEALTH JOB DESCRIPTION Employing organisation: London Borough Waltham Forest Grade/Salary: 88-98,000 (permanent). Interim Daily Rate 910. Responsible to: Deputy Chief Executive

More information

Position Description. Enterprise Agreement: Budget Responsibility: Nil

Position Description. Enterprise Agreement: Budget Responsibility: Nil Position Description Position Details Position Scope Title: Division: Project Manager Finance & Corporate Services Enterprise Agreement: Budget Responsibility: Department: Payroll Authority Level: Ambulance

More information

Management and Business Consultancy. National Occupational Standards October 2009

Management and Business Consultancy. National Occupational Standards October 2009 Management and Business Consultancy National Occupational Standards October 2009 Skills CFA 6 Graphite Square, Vauxhall Walk, London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org

More information

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance.

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance. 1 Develop productive working relationships with colleagues Unit Summary What is the unit about? This unit is about developing working relationships with colleagues, within your own organisation and within

More information

JOB DESCRIPTION. Team Leader Fleet Engineering. Environment & Sustainable Communities / Highways. Transport Operations / Vehicle Fleet & Depot

JOB DESCRIPTION. Team Leader Fleet Engineering. Environment & Sustainable Communities / Highways. Transport Operations / Vehicle Fleet & Depot JOB DESCRIPTION JOB TITLE: DIRECTORATE: SECTION: GRADE: Team Leader Fleet Engineering Environment & Sustainable Communities / Highways Transport Operations / Vehicle Fleet & Depot BBCU11 DATE PREPARED:

More information

Employability Skills in Financial Services

Employability Skills in Financial Services Employability Skills in Financial Services Effective from 2012 Date published 14 October 2011 2011 Copyright Board of Studies NSW for and on behalf of the Crown in right of the State of New South Wales.

More information

4. Resolve queries and enquiries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors.

4. Resolve queries and enquiries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors. Job escription Post : Helpdesk Operator Post No. : 16/111 Grade: Scale 4-5 Section: Business Support Location: NPS Barnsley Ltd Gateway Plaza Reporting Arrangements and Main Contacts Responsible to Senior

More information

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER JOB DESCRIPTION POST TITLE: POST NUMBER: WEB DEVELOPER IT14 GRADE: 9 RESPONSIBLE TO: RESPONSIBLE FOR: LIAISON WITH: BUSINESS DEVELOPMENT & PROJECT MANAGER N/A ICT Team, all users (customers) of MDDC ICT

More information

Centre for Learning and Development

Centre for Learning and Development The Leadership and Management Development Strategy was developed to endorse learning and development opportunities to strengthen the leadership and management capacity of the Newfoundland and Labrador

More information

Release: 1. BSB30412 Certificate III in Business Administration

Release: 1. BSB30412 Certificate III in Business Administration Release: 1 BSB30412 Certificate III in Business Administration BSB30412 Certificate III in Business Administration Modification History Release Release 1 Comments This Qualification first released with

More information

Job Description. Team Supervisor

Job Description. Team Supervisor Job Description Title: Call Handler Band: Band 3 Location: Various Reports to: Team Supervisor Job Purpose The post holder will be responsible for the assessment of presenting clinical symptoms, using

More information

SSR.C272 Help customers to apply for the store s credit card and associated insurance products

SSR.C272 Help customers to apply for the store s credit card and associated insurance products Help customers to apply for the store s credit card and associated Overview This standard is about processing applications for your store s credit card and any associated your store offers. You need to

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N APPENDIX 3 J O B S P E C I F I C A T I O N DIRECTORATE: DIVISION/SECTION/UNIT: Information & Business Change UNIT MANAGER: ICT Services Manager POST TITLE: Software Solutions Architect JOB FAMILY & ROLE

More information

JOB DESCRIPTION. Customer Service Representative (CSR)

JOB DESCRIPTION. Customer Service Representative (CSR) A. ROLE: POSITION: LOCATION: REPORTING TO: FUNCTIONAL RELATIONSHIPS: B. PURPOSE: Customer Service Representative (CSR) Wellington Contact Centre Manager (CCM) On Call Clinician, Regional Care Coordination

More information

POSITION DESCRIPTION Systems Administrator (Level 2) FTE 1.0

POSITION DESCRIPTION Systems Administrator (Level 2) FTE 1.0 POSITION DESCRIPTION Systems Administrator (Level 2) FTE 1.0 Reference No: T2014 Classification: Level 2 Employment Type: Continuing Line Manager: Infrastructure Manager September 15 Page 1 POSITION SUMMARY

More information

ROCHDALE BOROUGH COUNCIL JOB DESCRIPTION

ROCHDALE BOROUGH COUNCIL JOB DESCRIPTION ROCHDAL BOROUGH COUNCIL JOB DSCRIPTION DIRCTORAT: SRVIC: LOCATION: JOB TITL: Neighbourhoods Customers & ICT Floor 2, Number One Riverside ICT Desktop ngineer POST NUMBR: Grade: 5 Accountable to: Service

More information

BSB30407 Certificate III in Business Administration

BSB30407 Certificate III in Business Administration BSB30407 Certificate III in Business Administration Revision Number: 2 BSB30407 Certificate III in Business Administration Modification History Release Release 2 Comments New release of this Qualification

More information

Recognition of Prior Learning (RPL) for BSB30415 Certificate III in Business Administration

Recognition of Prior Learning (RPL) for BSB30415 Certificate III in Business Administration w: www.rplengine.com.au e: assessments@rplengine.com.au t: 1800 RPL ENG (1800 775 364) p: PO Box 92, Varsity Lakes, QLD, 4227 This RPL kit is used as the first step in assessing candidates against the

More information

Benefits of databases

Benefits of databases Page 1 of 7 Benefits of databases The gathering, processing, and use of information relating to the operations of a business are vital to its success. Even something as simple as a customer mailing list

More information

Location: Market Street

Location: Market Street JOB SCRIPTION Service Area: Culture & nvironmental Protection Post Reference No: 03853, 03854, 03855 and 03856 Job Title: Section / Team : Waste Management - Operations Team Location: Market Street Grade/Salary

More information

CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit. Evidence Matrix and Collation Report

CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit. Evidence Matrix and Collation Report CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit Evidence Matrix and Collation Report Applicant Name Date of Application Personal &Organisational details

More information

Qualification Outline

Qualification Outline Qualification Outline Certificate IV in Project Management Practice BSB41513 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

BUSINESS SUPPORT OFFICER (FA TECHNICAL) COMPETENCY FUNCTION : BSO3

BUSINESS SUPPORT OFFICER (FA TECHNICAL) COMPETENCY FUNCTION : BSO3 BUSINESS SUPPORT OFFICER (FA TECHNICAL) JOB DESCRIPTION COMPETENCY FUNCTION : BSO3 MAIN ACCOUNTABILITIES PRIMARY JOB Accountable to one of the FA Technical Group (FATG) managers for providing support to

More information

Position Description

Position Description Position Description Title Contracts Administration Officer Directorate Corporate Services Department Commercial and Property Services Location Camberwell Classification Band 5 Position code CRPRPPXXCAO

More information

Welcome to the McPin Foundation

Welcome to the McPin Foundation Welcome to the McPin Foundation About us: Thank you for your interest in our organisation and this Senior Researcher position. Our aim is to transform mental health research to place people affected by

More information

Position Digital Marketing Coordinator. Reports to: HSF031 Digital Marketing Manager HSF030

Position Digital Marketing Coordinator. Reports to: HSF031 Digital Marketing Manager HSF030 Position Title: Digital Marketing Coordinator No.: Title: No.: Reports to: HSF031 Digital Marketing Manager HSF030 Business Unit: Marketing & Communications Date created: September 2013 Division: Strategy,

More information

Manchester City Council Role Profile. Service Manager (Database Analysis), Grade 9

Manchester City Council Role Profile. Service Manager (Database Analysis), Grade 9 Manchester City Council Role Profile Service Manager (Database Analysis), Grade 9 ICT Service, Corporate Core Directorate Reports to: Service Delivery Manager (IT Operations) Key Role Descriptors: Job

More information

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers. JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:

More information

Change Management Practitioner Competencies

Change Management Practitioner Competencies 1 change-management-institute.com Change Management Institute 2008 Reviewed 2010, 2012 Change Management Practitioner Competencies The Change Management Practitioner competency model sets an independent

More information

Role Description Breakfast Cook

Role Description Breakfast Cook Role Description Breakfast Cook Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Office of Environment and Heritage Taronga Conservation Society Australia Taronga Western

More information

Job Description. Supply Chain Development Manager

Job Description. Supply Chain Development Manager Job Description Job Title: Commercial Analyst Post Number(s) Grade: PO5 Department: Section: Reports to: Supply Chain Management Supply Chain Development Hub Supply Chain Development Manager PURPOSE OF

More information

NOTTINGHAMSHIRE POLICE -Not Protectively Marked- -Appointments- JOB DESCRIPTION INVESTIGATION UNIT. Crime & Justice Financial Investigation Unit

NOTTINGHAMSHIRE POLICE -Not Protectively Marked- -Appointments- JOB DESCRIPTION INVESTIGATION UNIT. Crime & Justice Financial Investigation Unit -Appointments- JOB DESCRIPTION Job title: Division/Location: Responsible to: Responsible for: POLICE MANAGER FINANCIAL INVESTIGATION UNIT Crime & Justice Financial Investigation Unit Detective Inspector

More information

JOB DESCRIPTION. Service Desk Technician

JOB DESCRIPTION. Service Desk Technician JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The

More information

NOS. Supply Chain Management Occupational Standards

NOS. Supply Chain Management Occupational Standards NOS National Supply Chain Management Occupational Standards Contents Unit Supply Chain Management National Occupational Standards - Technical T1 Maintain operational relationships within the supply chain

More information

Master Level Competency Model

Master Level Competency Model Change Manager Master Level Competency Model The Change Manager Master competency model sets an independent industry benchmark for SENIOR level change management practitioners. The model was launched in

More information

IT Technical Sales Apprenticeship

IT Technical Sales Apprenticeship Learning Outcomes and Assessment Criteria for the Microsoft Partner Advanced IT Technical Sales Apprenticeship The Apprenticeship programme is a twelve month programme and consists of the following: Level

More information

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES BAND 4 ICT Technician JOB DESCRIPTION POSTS: REPORTS TO: ACCOUNTABLE TO: LOCATION: BAND: Band 4 ICT Technician (a waiting list may also

More information

1. GENERAL INFORMATION Job Title: IT Support Assistant (2)

1. GENERAL INFORMATION Job Title: IT Support Assistant (2) 1. GENERAL INFORMATION Job Title: IT Support Assistant (2) Location: Longbow Responsible To: IT Manager Responsible For: Nil 2. JOB SUMMARY To provide initial technical support for the day to day provision

More information

POSITION DESCRIPTION. Administrator 1FTE. Library, Teaching and Learning

POSITION DESCRIPTION. Administrator 1FTE. Library, Teaching and Learning POSITION DESCRIPTION Administrator 1FTE Library, Teaching and Learning Vacancy: 15-34 April 2015 POSITION DESCRIPTION Administrator (1fte) Vacancy 15-34 Context In January 2011 Lincoln University made

More information

ST JOSEPH S HOSPICE JOB DESCRIPTION Helpdesk Support

ST JOSEPH S HOSPICE JOB DESCRIPTION Helpdesk Support BAND: Band 4 ST JOSEPH S HOSPICE JOB DESCRIPTION Helpdesk Support REPORTS TO: ACCOUNTABLE TO: Head of IT Head of IT JOB PURPOSE The Helpdesk Support role is responsible for providing primarily 1st and

More information

Job description - Fundraising Database Reporting and Solutions Analyst

Job description - Fundraising Database Reporting and Solutions Analyst Job description - Fundraising Database Reporting and Solutions Analyst Main purpose of job The Fundraising Database Reporting and Solutions Analyst will lead on the requirement gathering, design and creation

More information

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016)

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) Salary: 18,558 22,485 (Grade D) Responsible to: Corporate Debt Manager Purpose of the job: To undertake

More information

Islamic Relief Worldwide ICT Desktop Support Technician

Islamic Relief Worldwide ICT Desktop Support Technician Islamic Relief Worldwide ICT Desktop Support Technician BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Waterloo, London ICT Service Delivery None PURPOSE OF DIVISION: ICT is part of the

More information

HR & Finance Administrator. Under the guidance of senior staff be responsible for HR administration and undertaking financial duties for the school.

HR & Finance Administrator. Under the guidance of senior staff be responsible for HR administration and undertaking financial duties for the school. Bolton Council JOB DESCRIPTION Job Title HR & Finance Administrator Grade : Grade 4 SCP 17 to 21 Primary Purpose of Job: Responsible to: Principal Responsibilities: Under the guidance of senior staff be

More information

FNS41512 Certificate IV in Life Insurance

FNS41512 Certificate IV in Life Insurance FNS41512 Certificate IV in Life Insurance Release 2 FNS41512 Certificate IV in Life Insurance Modification History Release Release 2 Release 1 Comments This version released with FNS10 Financial Services

More information

Human Resources Manager 12 month fixed term contract

Human Resources Manager 12 month fixed term contract Human Resources Manager 12 month fixed term contract About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect

More information

JOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians

JOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians JOB DESCRIPTION Post Title: ICT Technician Team Leader Grade: G Department: ICT Services Reports to: ICT Services Manager People supervised by this post: ICT Technicians Education is an ever-changing service

More information

ICT Technical Support Coordinator

ICT Technical Support Coordinator ICT Technical Support Coordinator The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting the true glory of sport

More information

Purpose of this Assessor Guide 3 Units in this Assessor Guide 3 Instructions to Assessor 3 Safety 3 Australian Qualifications Framework 4

Purpose of this Assessor Guide 3 Units in this Assessor Guide 3 Instructions to Assessor 3 Safety 3 Australian Qualifications Framework 4 BSB07: Business Services Training Package Table of Contents Purpose of this 3 Units in this 3 Instructions to Assessor 3 Safety 3 Australian Qualifications Framework 4 Employability Skills 5 Mapping of

More information

Position Description. Enterprise Agreement: Budget Responsibility: Internal:

Position Description. Enterprise Agreement: Budget Responsibility: Internal: Position Description Position Details Position Scope Title: Business Manager Air Ambulance Victoria Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010

More information

HR Operations Partner. Purpose of the Role

HR Operations Partner. Purpose of the Role Role: Responsible To: Responsible For: Location: HR Operations Partner HR & OD Manager HR staff Liverpool Purpose of the Role To provide an effective and efficient service to the People Services Team and

More information

BSB40507 Certificate IV in Business Administration

BSB40507 Certificate IV in Business Administration BSB40507 Certificate IV in Business Administration Course information and vocational outcomes This nationally accredited qualification reflects the role of individuals who use well-developed administrative

More information

FSPBA1 Set up bank accounts for customers

FSPBA1 Set up bank accounts for customers Overview This unit is about the process of setting up bank accounts for both new and existing customers. You will need to complete the process of setting up individual accounts from initial enquiry, establishing

More information

Position Description

Position Description Position Description Title Coordinator - Payroll Services Directorate Corporate Services Department Financial Services Location Camberwell Classification Band 7 Position code CRFIPRXXTLR Position purpose

More information