Three reasons. why IT pros choose GoToAssist over the competition. Real customers share their insights on IT support tools.
|
|
- Albert Esmond Lamb
- 8 years ago
- Views:
Transcription
1 Three reasons why IT pros choose GoToAssist over the competition Real customers share their insights on IT support tools
2 2 Technology is inexorably changing, making the information technology manager s job more complicated each year. At least 10 percent of employees now telecommute once a week or more, which means that IT staff must be able to fix bugs and errors from afar. Many companies also have servers and other devices in remote locations, which must be maintained from the home office. To top it off, problems can occur at any time of day or night. Consequently, the IT professional must always be on call and ready to spring into action at a moment s notice. The challenges of maintaining a healthy IT environment and supporting customers can be extreme, but the Citrix GoToAssist integrated toolset of Remote Support, Service Desk and Monitoring can help IT teams cope with these hurdles. Here are three reasons why IT professionals say they prefer cloud-based GoToAssist over the competition. GoToAssist consolidates systems and simplifies process Before we switched to GoToAssist with its three integrated modules, we were using three different systems TeamViewer for remote support, ManageEngine for service desk and a managed services provider for monitoring. Coordination and communication were a nightmare. Derek Lightfoot Director, Technology Services Alliance icommunications For about the same cost as our existing monitoring solution, we got GoToAssist with monitoring plus a lot more, enabling us to ultimately replace our existing inventory system, monitoring system and remote control software with a single solution. GoToAssist consolidates many functions into one really useful tool. Jeff Alluri Director of IT Element Data Group Citrix is truly trying to make products that can be easily used and provide a one-stop shop for IT support needs. With the future addition of help desk functionality, technicians will be able to receive work orders and troubleshoot those issues through one portal, which in turn should reduce the time to close and resolve incidents. Rob Brothers Program Director IDC GoToAssist is easier to use, which ensures fast adoption and a higher return on investment (ROI) Compared to our previous remote support tool and ticketing system, GoToAssist Remote Support is easier to use, offers greater flexibility and records a great deal of valuable information that we weren t able to easily capture before. Mike Deschambault Customer Support Manager Interalia
3 3 We ve used GoToAssist Remote Support for years and are very happy with it. We did try LogMeIn at one point, but soon returned to GoToAssist, primarily because of its simple and clean interface for unattended support. Rhese Hoylman IV Owner and Founder GTIN Managed IT Services Our previous service desk tool, ManageEngine, was difficult to use so our support reps weren t tracking their time on a regular basis. As a result, we weren t capturing all our billable hours. GoToAssist Service Desk is simple and easy; the reps love it and keep it open all the time so our time tracking is much more accurate. Derek Lightfoot Director, Technology Services Alliance icommunications GoToAssist includes the must-have features other vendors don t provide We evaluated about a dozen service desk products, including Zendesk. GoToAssist Service Desk had way more built-in functionality than any other solution out there. In particular, unlike the other products, it provides time reporting. This allows us to do billing and track hours right from Service Desk. We originally used VNC for remote support but it lacked full functionality, including unattended support and file transfer. GoToAssist Remote Support allows us to provide managed services to clients without interfering with their operations. We switched from Nagios to GoToAssist Monitoring. So far, we have put crawlers at each client that has contracted for monitoring services, and we plan to create custom checks and alerts. GoToAssist enables us to remotely monitor everything servers, workstations, phones, operating systems, software. Citrix remains the market share leader by focusing on simpleto-use solutions and introducing innovative services that deliver on customer needs. IDC The market leader in remote support GoToAssist is again the world leader in remote support software services, according to industry analyst IDC in its annual review. GoToAssist grabbed the #1 market share position for a remarkable fifth year in a row, capturing an evergrowing 34.1% share of the remote support market.
4 4 GoToAssist Remote Support seamlessly unites with two other essential IT tools service desk management and IT monitoring in one easy-to-use interface. Combining critical tools enables IT departments to be more efficient and effective and saves on costs. GoToAssist can be customized to fit any IT team s unique needs choose one module, two or all three. The three GoToAssist modules are cloud-based and can be accessed from anywhere, giving IT professionals the ability to work on the go and on the device of their choosing. In addition, GoToAssist Remote Support offers free mobile apps. IT technicians can now support staff and customers from their ipad or Android device. Technology tools delivered via the cloud will also help reduce large hardware and ongoing maintenance costs, says Elizabeth Cholawsky, vice president and general manager of IT support at Citrix. No matter what channel, the support rep should be operating via one easy-to-use interface with the necessary tools and information readily at hand. Effective cloud-based, multi-channel, integrated solutions will streamline work, elevate support and drive customer satisfaction. The GoToAssist integrated IT solution removes support complexities, drives efficiencies and reduces costs. Use Remote Support to deliver technical assistance to PC, Mac and mobile device users and unattended machines. Use Service Desk to log and track incidents, provide end-user self-service and manage configurations. Use Monitoring to proactively manage and inventory IT networks, servers and services. Key benefits of integrated IT tools Reduce IT firefighting, free up time and lower IT support costs. Gain total visibility into the entire IT support services to accelerate issue resolution.
5 5 No more juggling multiple tools and duplicating data entries. Deliver multiple critical IT support services from one easy interface. Streamline workflow among team members. Remove the complexity and time in implementing ITIL and ITSM best practices. Learn more about why customers choose GoToAssist and how they implemented the solution at Resources for achieving business agility For more white papers, case studies and on-demand webinars, visit news.citrixonline.com/resources. For best practices, tips and industry research related to customer and technical support, please visit the GoToAssist Blog at blog.. North America Citrix Online, LLC 7414 Hollister Avenue Goleta, CA U.S.A. T info@citrixonline.com Europe, Middle East & Africa Citrix Online, UK Ltd Chalfont Park House Chalfont Park, Gerrards Cross Bucks SL9 0DZ United Kingdom T +44 (0) europe@citrixonline.com Asia Pacific Citrix Online, AUS Pty Ltd Level 3, 1 Julius Avenue Riverside Corporate Park North Ryde NSW 2113 Australia T asiapac@citrixonline.com About Citrix Citrix (NASDAQ:CTXS) is the cloud company that enables mobile workstyles empowering people to work and collaborate from anywhere, easily and securely. With market-leading solutions for mobility, desktop virtualization, cloud networking, cloud platforms, collaboration and data sharing, Citrix helps organizations achieve the speed and agility necessary to succeed in a mobile and dynamic world. Citrix products are in use at more than 260,000 organizations and by over 100 million users globally. Learn more at Citrix Online, LLC. All rights reserved. Citrix, GoToAssist, GoToMeeting, GoToMyPC, GoToTraining, GoToWebinar, Podio and ShareFile are trademarks of Citrix or a subsidiary thereof, and are or may be registered in the U.S. Patent and Trademark Office and other countries. All other trademarks are the property of their respective owners /9750/PDF
3 Service desk predictions for 2013
3 Service desk predictions for 2013 Learn how IT departments will improve process, consolidate systems and reduce budgets. 2 Today, technology touches nearly every aspect of our lives. We still have desktop
More informationGROUP Business Software AG
GROUP Business Software AG GBS boosts global collaboration with Citrix GoTo cloud services 2 GoToMeeting has quickly become indispensable for us. Video conferencing in HD quality improves and simplifies
More informationGoToAssist Remote Support HIPAA compliance guide
GoToAssist emote Support HIPAA compliance guide Privacy, productivity and remote support 2 The healthcare industry has benefited greatly from the ability to receive remote support from technology providers
More informationHow to Increase Your Sales Close Rates with Video Conferencing
How to Increase Your Sales Close Rates with Video Conferencing ShareFile a Citrix company increased close rates just by turning on webcams in sales meetings. 2 It s difficult to capture people s attention
More informationThe Path to a Professional Meeting Agenda. How to Hold More Structured and Efficient Meetings and Get People to Pay More Attention
The Path to a Professional Meeting Agenda How to Hold More Structured and Efficient Meetings and Get People to Pay More Attention 2 A meeting agenda only costs time; a subject line is enough. My team already
More informationCitrix GoToAssist Service Desk Security
Citrix GoToAssist Service Desk Security Robust end-to-end security measures have been built into the GoToAssist Service Desk architecture to ensure the privacy and integrity of all data. 2 Many service
More informationGoToAssist Express Best Practices Guide to Unattended Support
Express Best Practices Guide to Unattended Support One of the most useful features of Express, Unattended Support enables support providers to deliver assistance to a customer s PC even when the customer
More information5 Reasons Why GoToAssist Remote Support and Service Desk Go Better Together
5 Reasons Why GoToAssist Remote Support and Service Desk Go Better Together Improve your customer support experience with the integrated GoToAssist toolset. GoToAssist Remote Support makes it easy to help
More informationCorporate and Payment Card Industry (PCI) compliance
Citrix GoToMyPC Corporate and Payment Card Industry (PCI) compliance GoToMyPC Corporate provides industryleading configurable security controls and centralized endpoint management that can be implemented
More informationWhere do you work? Where do you work?
Where do you work? The answer used to be the name of the company you worked for and assumed you worked in their office building. But today that question takes on a whole new meaning. Today, more and more
More informationWorkplace mobility and the small business
Workplace mobility and the small business Explore the global growth of personal communications devices in the workplace 2 1. Background The following white paper examines the findings of the latest Citrix-commissioned
More informationThe ITIL Breakdown INCIDENT PROBLEM CHANGE RELEASE
ITIL in 30 Seconds If you re new to ITIL or just getting started, this is a great place to begin. We've simplified the core concepts and show how they apply to GoToAssist Service Desk. Use this pocket-sized
More informationThe Top 7 IT Communities. Quality IT communities to interact with as an IT professional
The Top 7 IT Communities Quality IT communities to interact with as an IT professional Six decades into the computer revolution, four decades since the invention of the microprocessor, and two decades
More informationCitrix GoToMyPC Corporate Provisioning Tool. Seamlessly integrate the GoToMyPC Corporate solution with your existing support infrastructure.
Citrix Corporate Provisioning Tool Seamlessly integrate the Corporate solution with your existing support infrastructure. www.gotomypc.com The Citrix Corporate Provisioning Tool is an out-of-box installable
More informationThe Five Fatal. Monster traps. of Corporate File Sharing. ... and How Administrators Can Easily and Safely Avoid Them.
The Five Fatal Monster traps of Corporate File Sharing... and How Administrators Can Easily and Safely Avoid Them Supported by 1 The Five Fatal MONSTER TRAPS of Corporate File Sharing 1. The Compliance
More informationHIPAA compliance. Guide. and HIPAA compliance. gotomeeting.com
and HIP compliance 2 The Health Insurance Portability and ccountability ct (HIP) calls for privacy and security standards that protect the confidentiality and integrity of patient health information. Specifically,
More informationHow to inspire customers with exciting webinars with support from
Whitepaper How to inspire customers with exciting webinars with support from How to inspire customers with exciting webinars Contents Why are webinars such an effective way of generating leads?... 3 What
More informationProjecting the ROI of GoToAssist
Projecting the ROI of GoToAssist The benefits of driving service efficiency and customer satisfaction GoToAssist is a powerful, cloud-based set of tools that drive service efficiency and customer satisfaction
More information7 Myths about the. Future of Work. ... and how you can create tomorrow s workplace today. Sponsored by
7 Myths about the Future of Work... and how you can create tomorrow s workplace today Sponsored by Table of Contents Introduction... 3 The Most Common Myths about the Workplace of the Future... 5 Myth
More informationSimplicity is power.
IT, Simplified. Simplicity is power. Corporate vision A world where anyone can work and play from anywhere. NASDAQ CTXS Member of the NASDAQ 100 and S&P 500 Index. Revenue FY08 $1.6 billion Employees 4,000
More informationCitrix Solutions. Overview
Citrix Solutions Citrix solutions empower people to work and collaborate from anywhere, securely accessing apps and data on any of the latest devices, as easily as they would in their own office. As work
More informationCitrix desktop virtualization and Microsoft System Center 2012: better together
Citrix desktop virtualization and Microsoft System Center 2012: better together 2 Delivery of applications and data to users is an integral part of IT services today. But delivery can t happen without
More informationCitrix XenDesktop with FlexCast technology. Citrix XenDesktop: Desktop Virtualization For All. www.citrix.com
Citrix XenDesktop with FlexCast technology White Paper Citrix XenDesktop: Desktop Virtualization For All www.citrix.com Today s organizations encompass a diverse range of users, from road warriors using
More informationThe Virtual Learning Advantage: Designing a Best-in-Class VILT Program
The Virtual Learning Advantage: Designing a Best-in-Class VILT Program There s nothing like a global economic crisis to reshape and refine the way we do business including the way we train. As we watched,
More informationCitrix Enterprise Mobility Report
Citrix Enterprise Mobility Report Plus 5 Steps to Building an Enterprise Mobility Strategy A survey of 510 IT Directors, CIOs, and Architects on the state of mobile applications, data, and devices in the
More informationEffective hosted desktops
Effective hosted desktops HP ConvergedSystem 100 for Hosted Desktops with Citrix XenDesktop 2 Driven by strong adoption of mobility technology, effective desktop and application virtualization, hosted
More informationSymantec ServiceDesk 7.1
Information Technology Infrastructure Library support and process automation puts the service back in service desk Data Sheet: Endpoint Management Overview IT departments are coming under pressure to do
More informationDevice Lifecycle Management
Device Lifecycle Management 1 (8) Table of Contents 1. Executive summary... 3 2. Today's challenges in adapting to lifecycle management... 3 3. How is Miradore different?... 5 4. Conclusion... 8 2 (8)
More informationMicrosoft Windows Intune: Cloud-based solution
Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows
More informationDynamic Service Desk. Unified IT Management. Solution Overview
I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and
More informationElevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers
Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Introduction in Action Why the Need to Improve the Consumer Experience for IT Services? The consumerization of IT has heightened
More informationJ U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document
J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions
More informationGoToMyPC reviewer s guide
GoToMyPC reviewer s guide Citrix GoToMyPC reviewer s guide Thank you for evaluating Citrix GoToMyPC. This guide will introduce you to the current GoToMyPC functionality and help you effectively evaluate
More informationWHITE PAPER. Citrix XenDesktop. Cost savings with centralized virtual desktops. www.citrix.com
WHITE PAPER Citrix XenDesktop Cost savings with centralized virtual desktops www.citrix.com Introduction Centralized virtual desktops optimize the efficiency, security and flexibility of any PC environment.
More informationFive reasons why you need Citrix Essentials for Hyper-V now
Five reasons why you need Citrix Essentials for Hyper-V now This paper explores common challenges associated with server virtualization deployments and the ways Citrix Essentials for Hyper-V together with
More informationNEC Contact Centres (Genesys)
Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats
More informationSecure remote access
Secure remote access Technical Solutions Brief Secure remote access Simple, secure access to apps and desktops from anywhere. Secure remote access Technical Solutions Brief 2 Today s fast-paced business
More informationBring your own device freedom
Bring your own device freedom BYOD solutions for federal government enterprises The Digital Government Strategy, issued by Federal Chief Information Officer (CIO) Steven VanRoekel on May 23, 2012, called
More informationAdvanced virtualization management for Hyper-V and System Center environments. www.citrix.com
Advanced virtualization management for Hyper-V and System Center environments www.citrix.com Introduction Microsoft Hyper-V provides a dynamic, reliable and scalable virtualization platform enabling cost
More informationDesktop virtualization for all
Desktop virtualization for all 2 Desktop virtualization for all Today s organizations encompass a diverse range of users, from road warriors using laptops and mobile devices as well as power users working
More informationCitrix Lifecycle Management
Citrix Lifecycle Management Comprehensive cloud-based service lifecycle management solution IT administrators are realizing that application deployments are getting more complex and error-prone than ever
More informationThe Beginner s Guide to Getting Your Business on Social Media. Simple tips for building an online social presence worthy of your webinars
The Beginner s Guide to Getting Your Business on Social Media Simple tips for building an online social presence worthy of your webinars Social media has transformed the way we get and give information.
More informationTrack-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution
The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save
More informationThe complete solution for enabling BYO. www.citrix.com
The complete solution for enabling BYO Solution Brief The complete solution for enabling BYO www.citrix.com Companies of all sizes are witnessing a transformation in the types of devices entering the workplace,
More informationDriving IT help desk efficiency with customer-centric remote support
White paper Driving IT help desk efficiency with customer-centric remote support This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
More informationCitrix XenClient. Extending the benefits of desktop virtualization to mobile laptop users. www.citrix.com
Citrix XenClient White Paper Citrix XenClient Extending the benefits of desktop virtualization to mobile laptop users www.citrix.com Executive summary Desktop virtualization is attractive to organizations
More informationHow to Use GoToWebinar for Employee Onboarding
How to Use GoToWebinar for Employee Onboarding Half of all hourly workers leave new jobs in the first four months, and half of senior outside hires fail within 18 months. Onboarding New Employees: Maximizing
More informationEMPOWERING THE DYNAMIC WORKPLACE
EMPOWERING THE DYNAMIC WORKPLACE Matrix42 has been positioned in the visionary quadrant of the Gartner Magic Quadrant as the only vendor that enables organizations to manage physical, virtual and mobile
More informationWindows XP Application Migration Checklist
Windows XP Application Migration Checklist Accelerate XP migration planning 2 Whether just beginning a Microsoft Windows XP application migration project or moving forward on an existing project, it s
More informationThe falling cost and rising value of desktop virtualization
The falling cost and rising value of desktop virtualization 2 The growing strategic value of desktop virtualization, from a more flexible, productive workforce to lower real estate costs, has made it a
More informationAdvanced Service Desk Security
Advanced Service Desk Security Robust end-to-end security measures have been built into the GoToAssist Service Desk architecture to ensure the privacy and integrity of all data. gotoassist.com Many service
More informationCitrix OpenCloud Access. Accelerate cloud computing adoption and simplify identity management. www.citrix.com
Citrix OpenCloud Access White Paper Citrix OpenCloud Access Accelerate cloud computing adoption and simplify identity management www.citrix.com Executive summary Cloud-hosted application delivery models
More informationAdvanced virtualization management for Hyper-V and System Center environments
Advanced virtualization management for and System Center environments Microsoft extends the management capabilities of and System Center Virtual Machine Manager giving Microsoft customers a scalable, advanced
More informationGoToMyPC Corporate Advanced Firewall Support Features
F A C T S H E E T GoToMyPC Corporate Advanced Firewall Support Features Citrix GoToMyPC Corporate features Citrix Online s advanced connectivity technology. We support all of the common firewall and proxy
More informationThe Office Reinvented: Mobile Workspaces are the Future of Work
The Office Reinvented: Mobile Workspaces are the Future of Work How Citrix, Google and Samsung enable secure business mobility. Business mobility empowers people with a convenient and complete work experience
More informationHow to Build a Service Management Hub for Digital Service Innovation
solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:
More informationPowering Real-Time Mobile Access to Critical Information With Citrix ShareFile
Powering Real-Time Mobile Access to Critical Information With Citrix ShareFile An enterprise file sync and sharing solution built for the needs of the energy, oil and gas industry to provide employee and
More informationCRM for Customer Service and Support
OV E RV I E W CRM for Customer Service and Support MAXIMIZER CRM Published By Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through
More informationDesktop Support Through Remote Support
JUNE Desktop Support Through Remote Support DESKTOP support edition Written by Mike Hanson, Senior IT Manager, UnitedHealth Group, Inc. Data analysis by Jenny Rains, Senior Research Analyst, HDI What would
More informationThe Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence
How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................
More informationLooking back on how desktop support has evolved, it s interesting to see how tools
DECEMBER 2013 Desktop Support Technology Written by Michael Hanson Data analysis by Jenny Rains Looking back on how desktop support has evolved, it s interesting to see how tools have changed. Many years
More informationThe Always-on Enterprise: Business Continuity Scenarios that Work
Solutions Brief The Always-on Enterprise: Business Continuity Scenarios that Work How mobility solutions from Citrix, Google and Samsung ensure continuous productivity. Business continuity keeps CIOs up
More informationCitrix OpenCloud Access. Enabling seamless delivery of cloud-hosted applications. www.citrix.com
Citrix OpenCloud Access White Paper Citrix OpenCloud Access Enabling seamless delivery of cloud-hosted applications www.citrix.com Executive summary Consumerization, user mobility, geographic expansion
More informationRemote connections, passwords and credentials centralized in a unique platform that people love to work with.
Remote connections, passwords and credentials centralized in a unique platform that people love to work with. Remote Desktop Manager Remote Desktop Manager lets you centralize it all A variety of factors
More informationThe Citrix guide to desktop virtualisation
The Citrix guide to desktop virtualisation Market overview Desktop virtualisation is a relatively new technology that has been receiving a lot of press attention. Confusingly for those less familiar with
More informationDesktop virtualization for all
Desktop virtualization for all 2 Desktop virtualization for all Today s organizations encompass a diverse range of users, from road warriors using laptops and mobile devices as well as power users working
More informationTaking Windows Mobile on Any Device
Taking Windows Mobile on Any Device As the adoption of mobile devices continues to expand, IT organizations are challenged to keep up with the mobile demands of today s fast-paced workforce and at the
More informationTABLE OF CONTENTS. 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems
TABLE OF CONTENTS 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems 5... Centralized Management Console 6... Automatic Discovery 7... Cuzomizable
More informationVirtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools
A Software White Paper December 2013 Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools A Joint White Paper from Login VSI and Software 2 Virtual Desktop
More informationCitrix Support and Maintenance Services
Citrix Support and Maintenance Services Optimize your Citrix software and hardware investment throughout its lifecycle Comprehensive support and maintenance services are essential to ensure high availability
More informationAchieve Service Excellence with VivaDesk
Achieve Service Excellence with VivaDesk Organise and automate your customer service, help desk or service desk operations. vivantio.com Introducing VivaDesk VivaDesk is a service management software application
More informationTop 5 Reasons to Workshift
Top 5 Reasons to Workshift Freeing your employees and yourself from the workplace Computing was designed to make new things possible not impose constraints. Your whenever the need arises, on any device
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationEnabling mobile workstyles with an end-to-end enterprise mobility management solution.
Mobile workstyles White Paper Enabling mobile workstyles with an end-to-end enterprise mobility management solution. 2 The evolution of mobile workstyles has made it increasingly important for professionals
More informationATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS
ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,
More informationSupport Contract Information
Support Contract Information Support Contract Options At SGL we take the business of customer support very seriously. You need to know that your media is safe by ensuring your system is in the best operating
More informationTCO Savings with Desktop Virtualization
WHITE PAPER Citrix XenDesktop TCO Savings with Desktop Virtualization www.citrix.com Cost Savings with Desktop Virtualization Moving from traditional PCs to desktop virtualization is first and foremost
More informationGoToMyPC Technology Making Life Simpler for Remote and Mobile Workers
Technology Making Life Simpler for Remote and Mobile Workers Learn why is the most secure, cost-effective and easy-to-use solution for providing remote access to the desktop. www.gotomypc.com Today, secure
More informationIT Operations Management. Intelligent. Integrated. Innovative.
IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to
More informationGet more value from virtualisation
Get more value from virtualisation Computacenter enables organisations to realise the full benefits of a virtual enterprise with integrated management tools and automated processes GET MORE VALUE FROM
More informationEnterprise ITSM software
Enterprise ITSM software About vfire vfire is an Enterprise level IT Service Management Software tool developed by Alemba. As the successor to VMware s Service Manager product (formerly infraenterprise),
More informationHow To Get Cloud Services To Work For You
Product Overview Citrix CloudPortal Business Manager Unified cloud services delivery and business management platform Enterprises and cloud providers have focused most of their initial cloud strategies
More informationHelp Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions
Help Desk Demands in the Mid-Market: Pragmatic Requirements and Solutions An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for ScriptLogic June 2010 IT & DATA MANAGEMENT RESEARCH, Table
More informationNumara Track-It! 10.5. Product Family Overview. www.numarasoftware.com
Numara Track-It! 10.5 Product Family Overview www.numarasoftware.com Introduction The Numara Track-It! family of IT Management solutions gives you the ability to immediately take control of your Help Desk
More informationCloud Services Catalog with Epsilon
Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these
More informationVirtual desktops: preparing the enterprise for growth. www.citrix.com
Virtual desktops White Paper Virtual desktops: preparing the enterprise for growth www.citrix.com Introduction The ability to grow and quickly adapt to a changing marketplace is critical to any business.
More informationMaximizing Flexibility and Productivity for Mobile MacBook Users
Citrix DesktopPlayer for Mac White Paper Maximizing Flexibility and Productivity for Mobile MacBook Users Windows virtual desktops to go for corporate and BYO Macs 2 Executive Overview The popularity of
More informationIs it time to upgrade to an easy-to-use, customer-centric policy system?
Duck Creek Policy Is it time to upgrade to an easy-to-use, customer-centric policy system? To serve your customers at speed and scale, you need a broad, flexible policy system. Our proven software enables
More informationSummit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits
Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project
More informationCitrix GoToAssist Corporate 9.0. Reviewer s Guide. Featuring the New Addition of. Mac Support
Citrix GoToAssist Corporate 9.0 Reviewer s Guide Featuring the New Addition of Mac Support Contents About This Guide...1 Reviewer s Roadmap...1 GoToAssist Corporate Remote Support Made Easy...2 Key Benefits
More informationVirtual desktops in hospitals: streamlining clinical workflows
Virtual desktops in hospitals: streamlining clinical workflows How providers leverage Citrix and Imprivata solutions to optimize clinical workflows improving quality of care, while complying with industry
More informationComprehensive Enterprise Mobile Management for ios 8
Comprehensive Enterprise Mobile Management for ios 8 Citrix XenMobile enhances the new iphone and ipad operating system to give mobile users increased functionality and enterprises greater management and
More informationBMC Remedy IT Service Management Suite
BMC Remedy IT Service Management Suite BMC Remedy ITSM enables streamlined service delivery with an amazing user experience on both sides of the service desk. Business Challenge Today s enterprises are
More informationCitrix MetaFrame Password Manager 2.5
F E A T U R E S O V E R V I E W Citrix MetaFrame Password Manager 2.5 Citrix access infrastructure provides on-demand access to information, and Citrix MetaFrame Password Manager makes that information
More informationMeasuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI
BEST PRACTICES WHITE PAPER Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI Table of Contents INTRODUCTION...1
More informationMobile Device Management
Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,
More informationPunjab National Bank achieves 165% ROI with CA Technologies IT management solutions
CUSTOMER SUCCESS STORY February 2013 Punjab National Bank achieves 165% ROI with CA Technologies IT management solutions CLIENT PROFILE Industry: Financial services Company: Punjab National Bank Employees:
More informationWhite paper. Microsoft and Citrix VDI: Virtual desktop implementation scenarios
White paper Microsoft and Citrix VDI: Virtual desktop implementation scenarios Table of contents Objective Microsoft VDI offering components High definition user experience...3 A very cost-effective and
More informationFullerton India enhances its employee productivity and efficiency with Citrix XenDesktop
Fullerton India enhances its employee productivity and efficiency with Citrix XenDesktop 2 As a result of implementing Citrix XenDesktop, the number of our help desk tickets has fallen significantly. The
More informationRedefining IT for federal healthcare agencies
Redefining IT for federal healthcare agencies Redefining IT for federal healthcare agencies Virtualization solutions for clinicians and patients: Anytime, anywhere, on any device Executive summary These
More information