Introduction to. DSCI Billing

Transcription

1 Introduction to DSCI Billing

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3 TABLE OF CONTENTS Invoice Sections Overview 5 Remittance 5 Invoice Summary Reports 5 Usage Summary Reports 5 Invoice Detail Reports 6 Remittance Page 7 Invoice Summary Reports 8 Payments 8 Adjustments 8 Balance Roll-Ups 9 Monthly Charges Summary 9 Usage Charges Summary 10 Non-Recurring Charges 11 Discounts 11 Taxes and Fees 11 Usage Summary Reports 12 Billing Telephone Number 12 Toll-Free 12 Calling Card 13 Conference Calls 13 Frequently Called Numbers 14 Frequently Called Locales 14 Most Expensive 15 Longest Duration 15 Time of Day 16 Day of Week 16 Account Code Summary 17 Invoice Detail Reports 18 Monthly Charges 18 Account Code Detail 19 Directory Assistance 19 Conference Calls 20 Toll-Free 20 Local 21 IntraLATA 21 InterState 22 International 22 Calling Card 23 papergde10.05 Building Better Business Networks. Together.

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5 INVOICE SECTIONS OVERVIEW Introduction to DSCI Billing At DSCI, we are committed to providing an accurate, timely, and easy-to-understand bill to our customer, with clear and concise information about your communications service expenses. This Introduction to DSCI Billing will help you understand the different sections of your bill. Invoice information is grouped into 5 sections: Remittance Invoice Summary Reports Usage Summary Reports Invoice Detail Reports Each successive section contains additional levels of detail, so you can move from a quick overview of your account to in-depth detail on individual calls. Invoice Sections Overview Remittance The Remittance page provides a summary of the balances and activity on your account, along with a payment coupon to detach and enclose with any payment due. Information on contacting DSCI is included, along with any messages to our customers. Account Information Provides basic information about your account and invoice and is included at the top of every page. Previous Balance and Payments Indicates any outstanding balance on the account, along with any payments or adjustments made since the last invoice. Current Charges Provides sub-totals for all charges since your last invoice, including any taxes, fees, or balance roll-ups to or from other accounts. Total Balance The total of all current charges and balance rollups. This balance must be paid in full on or before the payment due date indicated on the invoice. Payment Due Payment coupon with the total amount due. Message to our Customers Information to keep our customers up-to-date on the latest DSCI news and products. DSCI Contact Information A list of contact information to report service trouble, add or make changes to your services, or get information about your bill. Invoice Summary Reports This section provides detail on each subtotal from the Invoice Overview page, such as payments, discounts, and taxes. Payments Any payments made since your last bill. Adjustments Any adjustments made since your last bill. Balance Roll-Ups Totals to or from all sub-accounts. Monthly Charges Summary A summary of taxable and non-taxable charges associated with each telephone number on your account. Usage Charges Summary Breaks down usage statistics and charge totals by usage type. A graph is included to illustrate percentages of total usage charges. Non-Recurring Charges One-time charges for service installation or service order changes. Discounts Summarizes any discounts applied to charges on your account, such as usage. Taxes and Fees All state and federal taxes applicable to your account. Usage Summary Reports The Usage Summary report offers a variety of reports summarizing usage activity. Usage Summary Usage activity is broken down by Billing Telephone Number (BTN), Calling Card, Conference Calls, and Toll-Free. Frequently Called Numbers Identifies which numbers were called most often during the billing cycle. Frequently Called Locales Lists the localities that were called most frequently during the billing cycle. Most Expensive Calls Pinpoints the most expensive calls made during the billing cycle. Longest Duration Calls Identifies the calls that had the longest duration during the billing cycle. Usage by Time Provides call statistics by day of the week and hour of the day for all calls included on the invoice. 5

6 INVOICE SECTIONS OVERVIEW Account Code Summary This report offers a summary of call statistics and charges by account code for those customers using account codes to track usage by individual or department. Invoice Detail Reports The Invoice Detail report presents detail of all monthly charges and usage charges. Monthly Charges Detail Shows all line items for monthly recurring charges by each telephone number on your account. Account Code Detail Provides the call detail for usage associated with each account code on your account. Usage Detail Reports Allows you to review call detail for each usage type and billing telephone number including directory assistance, conference calls, toll-free, local, long-distance, international, and calling card. 6

7 REMITTANCE PAGE Account Number (1) Please refer to this number when contacting Customer Care. Due Date (2) Bill must be paid before the Due Date to avoid a late fee charge. Amount Enclosed (3) Please write the payment amount included with your remittance. Previous Balance (4) Balance Due during the previous billing cycle. Past Due Balance (5) Remaining unpaid balance from past billing cycles. Total Current Charges (7) Total of charges, credits and discounts for the current billing cycle. Balance Rollups (8) Amount transferred to or from another account. Total Balance Due (9) The amount which should be paid to keep your account current. Important Messages (10) Please review messages for billing and service notifications, and rate change alerts. Remittance Address (11) Send all payments to this address. Monthly Charges (6) Total Monthly Recurring Charges. 7

8 INVOICE SUMMARY REPORTS Certain sections of the invoice summary report will not appear if there are no call line items pertaining to that particular report. The following are examples of reports that may appear in this portion of the bill. Payments Any payments made since your last bill will be listed here. The report shows detail on individual payments with the total amount listed at the bottom. Date: Date payment was posted. Description: Provides detail about payment. Amount: The amount of the payment shows as a negative amount since it is applied as a credit toward the invoice balance. Adjustments Adjustments that need to be made are listed here with a total. Date: Date adjustment was posted. Description: Indicates type of adjustment and provides a description of why the adjustment was applied. Amount: Amount of adjustment. 8

9 INVOICE SUMMARY REPORTS Balance Roll-Ups If your company has services in different locations, all charges from your sub-accounts will be listed here to help you manage all your accounts on one easy bill. Account: Lists each sub-account. Description: Indicates location and name of each sub-account. Amount: Total roll-up amount of each sub-account. Monthly Charges Summary Provides a quick summary of taxable and non-taxable charges associated with each telephone number on your account. Billing Telephone Number: The phone number or circuit information under which charges are grouped. Taxable: All charges subject to taxes and amount of tax. Non-taxable: All charges not subject to taxes. Total Charges: Total charges for each BTN. 9

10 INVOICE SUMMARY REPORTS Usage Charges Summary Breaks down usage statistics and charge totals by usage type. A graph is included to illustrate the percentage of total usage charges each usage type represents. Usage Type: A list of the different types of calls. Calls: Total number of calls per type. Minutes: Total number of minutes per type. Charges per Minute: Shows the cost of the call for every minute of usage time. Charges: Total charges for each line item. 10

11 INVOICE SUMMARY REPORTS Non-Recurring Charges One-time charges for labor, service installation, or service order changes. Qty: Number of charges. Description: Charge type and associated detail. Tax: Whether charge is taxable (T) or non-taxable (N). Charges: Total non-recurring charges for each line item. Discounts Summarizes any discounts applied to charges on your account, such as usage. Description: Type of discount applied to your account. Amount: Amount of discount. Taxes and Fees Any taxes and fees that are applicable to your account. Description: Type of tax applied to your account. Charges: Amount of tax. 11

12 USAGE SUMMARY REPORTS Certain sections of the usage summary report will not appear if there are no call line items pertaining to that particular report. The following are examples of reports that may appear in this portion of the bill. Usage Summary by Billing Telephone Number Usage activity is broken down by Billing Telephone Number. Usage Type: A list of the type of service used by each Billing Telephone Number. Calls: The total number of calls for each line item. Minutes: The total number of minutes for each line item. Charges: The total amount charged for each line item. Charges/Call: The amount charged for each call. Charges/Minute: The amount charged for each minute of talk time. Usage Summary by Toll-Free Shows your usage activity for each toll free number. Usage Type: A list of all toll-free numbers. 12

13 USAGE SUMMARY REPORTS Usage Summary by Calling Card Shows your calling card usage activity. Calling Card: A list of all calling card numbers. Additional detail may appear next to the number to indicate calling card user. Usage Summary by Conference Calls Shows your conference call usage activity. Date: The date the conference was held. Conference: The conference number. Lines: The number of lines or connections involved in the conference. Minutes: The total number of minutes for all conference lines per line item. Charges: The total charges for all conference lines per line item. Charges/Call: The amount charged for each conference call. Charges/Minute: The amount charged for each minute of the conference call. 13

14 USAGE SUMMARY REPORTS Frequently Called Numbers Helps you identify the top 15 numbers that were called most often during the billing cycle. Numbers Called: The telephone number of the locale that was called. Location: The geographical destination of all calls. Frequently Called Locales Lists the top 15 localities that were called most frequently during the billing cycle. Locale called: The geographical destination of all calls. 14

15 USAGE SUMMARY REPORTS Most Expensive Calls Pinpoints the top 15 most expensive calls made during the billing cycle. Time: The time each call was placed. From Number: The origin of the call. Number: The telephone number of the destination. Destination: The geographical destination of the call. Minutes: The total number of minutes each call lasted. Charge: The total charge for each call. Longest Duration Calls Identifies the top 15 calls that had the longest duration during the billing cycle. 15

16 USAGE SUMMARY REPORTS Usage by Time of Day Provides call statistics by hour of the day for all calls included on the invoice. Hour: Indicates the hour of the day that calls were placed. Note that if no calls were made at a certain hour of the day, that line item will not show up on the report. Usage by Day of Week Provides call statistics by day of the week for all calls included on the invoice. Day: Indicates the day of the week that calls were placed. Note that if no calls were made on a certain day of the week, that line item will not show up on the report. 16

17 USAGE SUMMARY REPORTS Account Code Summary This report offers a summary of call statistics and charges by account code for those customers using account codes to track usage by individual or department. Account Code: The account code number used to track usage. Calls: The total number of calls made by each account. Minutes: The total number of minutes of all calls made by each account Charges: The total of all charges for each account. 17

18 INVOICE DETAIL REPORTS Certain sections of the invoice detail report will not appear if there are no call line items pertaining to that particular report. The following are examples of reports that may appear in this portion of the bill. Monthly charges This report shows all line items for monthly recurring charges by each telephone number on your account. Qty: The number of services. Description: Type of service. Tax: Whether charge is taxable (T) or non-taxable (N). Amount: The amount charged for each service. 18

19 INVOICE DETAIL REPORTS Account Code Detail Provides the call detail for usage associated with each account code on your account. This report does not appear if your company is not using account codes to track usage. Time: The time call was placed. Number: The telephone number of the destination of each call. Destination: The geographical destination of each call. Minutes: The total number of minutes each call lasted. Charge: The total charge for each call. Directory Assistance Shows call detail for directory assistance. Time: Time call was placed. Number: The telephone number of destination. Destination: The geographical destination of the call; in this case, directory assistance. Charge: The total charge for each call. 19

20 INVOICE DETAIL REPORTS Conference Calls Shows call detail for conference calls. Calls are listed by chairperson. Participant Name: Name of each participant in conference call. Toll-Free Shows call detail for toll-free calls. 20

21 INVOICE DETAIL REPORTS Local Shows call detail for all local calls. IntraLATA Shows call detail for all IntraLATA calls. 21

22 INVOICE DETAIL REPORTS InterState Shows call detail for all InterState calls. International Shows call detail for all International calls. 22

23 INVOICE DETAIL REPORTS Calling Card Shows call detail for all Calling card calls. 23