Cloud Based Unified Communications and Collaboration. Christian Szpilfogel VP & Chief Architect, Mitel Networks

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1 Cloud Based Unified Communications and Collaboration Christian Szpilfogel VP & Chief Architect, Mitel Networks

2 Context TDM VoIP Software We are ½ way through the major re-invention of business communications Large transition to SW Centricity Product Go to Market Business Model Drivers to watch Mobility Virtualization Software as Service

3 Business Model Mash up SaaS Companies Enterprise Voice VARs IT VARs New Business Models System Integrators Enterprise Customers Software VARs Multi-Service Providers (Telco s) Wireless Service Providers Vendors Direct

4 Enterprise Operational Changes Transition from CapEx to OpEx Financial pressure to improve cash and change amortization profile Initial implementations often involve on premises solutions Operational Consolidation Leveraging Software and IP implementations Consolidation of Data Centres, Access, and People Operational Effectiveness Business Process Outsourcing (BPO) Capital is getting cheaper but People are not Outsourcing of non-strategic functions (Manufacturing, IT, etc) leverage supplier scalability and business continuity capability Improve equity market profile and metrics

5 The Cloud Promise Opportunity to outsource all or parts of your data centre including telecoms No compromise The benefits of elasticity and hosted-hybrid federation Benefits All of the enterprise UC features including business process integration Business Continuity Decreased risk of obsolescence Flexible Growth Faster time to value Financial Predictable Operating Expense No up front capital Lower TCO Secure, Reliable and Always On

6 UC is a Key Cloud Application IP Phone or Softphone

7 VOIP/UC Architecture Shift 70% 60% 50% % 30% 20% 10% 0% Distributed or Regional Centralized Hosted From 2007 to 2011: Managed/Hosted Adoption went from 27% to 87%

8 Users in the Business Market Response & Desires Provide operational effective alternatives Multi-Site PBX & Multi-Data Centre 1000 Hosted PBX Federation PBX KTS Micro KTS Or Centrex Customer Premises Equipment (CPE) Displacement Modern IP Centrex Classic IP Centrex Hosted & SaaS

9 Transitioning from TDM PBX to IP PBX Decoupling of software from proprietary HW infrastructure Proliferation of enterprise mobility Emergence of public & private cloud Hosted Virtual Desktops Business Communications Software Open Software on Industry Std Servers Data Center Virtualization Real-time OS to Open OS TDM to VoIP

10 Growth of UC applications market Bring Your Own Device (BYOD) Data Center virtualization/cloud offering Voice is a (mission critical) application Hosted Virtual Desktops Business Communications Software Open Software on Industry Std Servers Data Center Virtualization Real-time OS to Open OS TDM to VoIP

11 Business Challenges in the Corporate Data Center Server proliferation & under-utilization Increasing power consumption & cooling requirements Disparate management systems and procedures leading to complexity and increased costs Pressures to reduce costs are continuous and demands of the business units on IT are ever increasing BUT >70% of IT budgets spent on maintenance! Traditional communications applications run on dedicated and proprietary infrastructure, risk of obsolescence & vendor lock-in

12 17,500,000 15,000,000 VM Cross Over Physical machines Virtual machines 12,500,000 10,000,000 7,500,000 5,000,000 2,500, Source: IDC We are past a virtual tipping point!

13 Mitel s Virtual Solutions Enabling Consolidation of real-time voice and business applications Extension of Data Center virtualization benefits to voice Capital cost savings due to reduction in server hardware and real estate Operational cost savings due to reduction in power and server provisioning costs Efficiencies in data centre management One IT business continuity solution

14 Data Centre Consolidation Location 1 Location 2 Location 3 Application Layer Data Centre Infrastructure Network Infrastructure

15 Private to Public Cloud & Federated Simple & Discontinuity-free evolution Location 1 Location 2 Location 3 Application Layer Federated Data Centre Infrastructure Private Cloud Public Cloud Network Infrastructure

16 Mobility Data Points Enterprise iworker interactions Number network connected devices Average number of devices per iworker 4 istore 3.5T 12.7T in B (4 of 5 are not PCs) 350K applications / 10B loads (<5% business) Nov 2010 Feb 2011 Google 26% 33% RIM 33% 29% Apple 25% 25% Microsoft 9% 7.5% Source: Androlib & IDC Data

17 Mobility Key Takeaways Mobile Devices / Applications will be driven by the consumer Increasingly device choice will be a personal one BYOD Business requirements will be an overlay Functionality, identity management, control Mitel is focused on leveraging this trend Solutions optimized for mobile interaction No Mitel Pad in works

18 Putting it All Together with Hosted Virtual Desktop With Mitel Dynamic Extension, I have 1 number - an incoming call rings my devices. I take the call and start a collaboration session off to a meeting and continue to collaborate. I transfer my call to my mobile phone with Dynamic Extension & log into my virtual desktop through my tablet to continue my collaboration session. 1 Through Mitel & VMware View, I log in at my virtual desktop and I am automatically logged into my phone In the Office On the go!

19 Wrapping Up Enterprise requirements are driving Cloud innovation The Technology is maturing quickly Virtualization Inexpensive QoS enabled Broadband Infrastructure as a Service (IaaS) offers today You can have it all! Advanced Unified Communications Data Centre off-loading Reduced and Predictable costs Templating Business Continuity

20 . Thank You Christian Szpilfogel VP & Chief Architect, Mitel Networks The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel and is intended solely for Mitel employees and members of Mitel s reseller channel. If you are not a Mitel employee or a Mitel authorizedpartner, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.