ACCOUNT AGREEMENTS & DISCLOSURES

Transcription

1 ACCOUNT AGREEMENTS & DISCLOSURES

2 Account Agreements & Disclosures Effective January 1, 2014 Table of Contents Introduction...3 Individual Account Agreement.4 Multiple Party Account Agreement.4 Share Account Agreement 4 Share Checking Agreement..6 Truth In Savings Disclosures Regular Share Savings, Sub-Share, IRA Share Accounts and Health Savings Accounts Share Checking Accounts.8 KASASA Checking Account Go Checking Account Plus Checking Account..9 Service Plus Option on Plus Checking Account 9 Student Checking Account...10 Overdraft Privilege Service Money Maker Account.12 Term Share Certificates..12 Your Ability to Withdraw Funds. 14 Electronic Funds Transfer Disclosure.15 Wire Transfer Agreement...19 Online Banking Disclosure.20 Your Billing Rights 21 Privacy Notice 23 The following pages contain rules and agreements of account terms, conditions and disclosures for the following products and services: Membership ATM Access/VISA Debit Card Money Maker TM Account PowerLine TM Internet Access Share Savings Account Go Checking Account Plus Checking Account Share Checking Account Term Share Certificates 2

3 INTRODUCTION Thank you for joining Altier Credit Union. Altier CU is a federally insured, member-owned financial cooperative. Our mission is to provide you and your family with a range of financial services, which meet your needs with a high level of member service and satisfaction. Your accounts at Altier Credit Union are subject to some basic regulations, which have been put in place to safeguard you, the member, and the Credit Union. This booklet outlines the rules and regulations governing Altier CU accounts. You should read this booklet to be aware of information concerning your Altier CU accounts. The words you, your, member, signer and depositor all refer to you the Altier CU Member. The words we, us, Altier CU and the Credit Union all refer to Altier Credit Union. By signing an application for a Share Savings or Share Checking Account or related services, you agree to abide by the rules, terms and conditions outlined in this booklet. NOTE: Regulations, prices, dividends, rates and procedures will change from time to time. These changes will regulate future transactions between you and Altier Credit Union. Current rates can be obtained by calling PowerLine, Twenty-four (24) hours a day: In the Valley: Across Arizona: Out of State: DEPOSIT INSURANCE All Altier Credit Union deposit accounts are insured by the National Credit Union Administration (NCUA), an agency of the federal government. The NCUA insures share accounts for $250,000 per qualifying account. You can increase your coverage by setting up different types of accounts because the $250,000 coverage is per qualifying account. IRA and Keogh accounts are insured separately to $250,000. FIELD OF MEMBERSHIP Who can become a member of Altier Credit Union: Persons, who live, work, worship, or attend school in and businesses and other legal entities located in: Maricopa County, Arizona Zip Codes 86040, 86036, (Page, Arizona) Zip Codes 86502, 85936, 85938, 85937, 85935, 85901, 85924, (in and around St. Johns, Arizona) Employees of the Salt River Project Employees of the Salt River Project Employees Recreational Association Employees of Express Scripts-West who work in the Phoenix area Employees of this credit union Members of their immediate families Organizations of such persons Salt River Valley Water Users Association Any person sponsored by a member of the credit union ONCE A MEMBER, ALWAYS A MEMBER Once you join Altier CU as a member, you may maintain your membership in the Credit Union indefinitely, provided you maintain your membership accounts in good standing. Once you join Altier CU, you agree to abide by its rules, agreements and bylaws to be considered a member in good standing, including maintaining a minimum balance of $25 in your Share Savings Account. You also agree to increase this minimum deposit should it be raised in the future. These funds are yours and will be returned to you if you ever need to close your account. WHERE TO GET MORE INFORMATION For the latest information about dividend rates, maintenance fees and other account information that may change from time to time, contact any Altier CU branch or call ServiceLine at (602) Current dividend and annual percentage yield information can also be obtained twenty-four (24) hours a day by logging onto the Credit Union s Internet website: or by calling PowerLine : In the Valley Across Arizona Out of State

4 INDIVIDUAL ACCOUNT AGREEMENT I hereby make application for membership in Altier Credit Union and agree to conform to its bylaws and amendments thereof and to subscribe for at least one (1) share. The Share Account Agreement governs the terms and conditions of the Individual Share/Share Checking Account, which is by reference incorporated herein. MULTIPLE PARTY AGREEMENT The Credit Union is hereby authorized to recognize any of the signatures subscribed hereof in the payment of funds of the transaction of any business of this account. Share Account Agreement governs the terms and conditions of the Joint Share/Checking Account, which is by reference incorporated herein. SHARE ACCOUNT AGREEMENT a. Agreement. By signing the Account Card, each of you, jointly and severally, agree to the terms and conditions of this Share Account and Account Card Disclosures, the Agreements & Disclosures Booklet and Fee Schedule accompanying this Booklet, and the Credit Union s bylaws and policies, and any amendments of these documents made from time to time which collectively govern your membership and accounts. You authorize us to check your account, credit and employment history, and obtain a credit report from third parties, including Verafin and credit reporting agencies to verify your eligibility for any accounts or services you request. b. Single Party Accounts. If this is a single party account, the interest of a deceased owner will pass, subject to applicable law, to the descendant s estate or payable on death (POD) payee/beneficiary. c. Multiple Party Accounts. Unless otherwise stated on the Account Card, a multiple party account is an account with rights of survivorship and the interest of a deceased owner will pass to the surviving owner. Any multiple party account owner is authorized and deemed to act for the other owner(s) and the Credit Union may accept orders and instructions regarding the account, requests for future accounts and/or services, and any transaction from any other account owner. Each multiple party account owner guarantees the signature of the other owners. Any account owner may withdraw all funds in the account, stop payment on items drawn on an account, transfer or pledge to the Credit Union all or any part of the shares of any account without the consent of the other account owner(s) and the Credit Union shall have no duty in such event to notify any other account owner(s). If the Credit Union receives notice of a dispute between account owners or receives inconsistent instructions from them, the Credit Union may suspend or terminate the account, require a court order to act, or require that all account owners agree in writing to any transaction concerning the account. If any deposited item is returned unpaid or if the account is overdrawn, each of the multiple party account owners is jointly and severally liable to the Credit Union for the amount of any returned item, overdrawn amount, or unpaid amount or charges, regardless of who caused or benefited from the transaction. If any account owner is indebted to the Credit Union, the Credit Union may enforce its rights against any or all funds in the multiple party account regardless of who contributed the funds to the account. This includes, but is not limited to all future deposits of Social Security, SSI or Veterans Benefits. The Credit Union reserves the right at any time to require written consent of all account owners for a change of ownership or termination of a multiple party account. Notwithstanding the foregoing, any account owner may, without the signature or written authorization of any other account owner, and without any duty by the Credit Union to notify the other account owners, modify the account, including, but not necessarily limited to (1) adding additional services relating to the account, (2) terminating some or all of the services relating to the account and (3) adding owners to the account; and any primary account owner (primary member) may, without the signature or written authorization of any other account owner, and without any duty by the Credit Union to notify the other account owners, remove any owners to the account. You relieve the Credit Union from any liability in this regard. d. Agency and Fiduciary Accounts. Any individual acting as an Agent, Guardian, Personal Representative, Trustee, Custodian, or in some other fiduciary capacity, must be designated to the Credit Union as such on the Membership Agreement and upon the Account Agreement Card. It will otherwise be assumed that you own the account in an individual capacity. The Credit Union is 4

5 authorized to follow the directions of your fiduciary regarding your account until the Credit Union receives written notice that the fiduciary relationship has been terminated and has had reasonable time to act upon that notice. The Credit Union is not liable for misapplication of funds from your account by your fiduciary. The terms of any agency agreement, trust agreement, court order or other document in which the account is opened will govern the account and the Credit Union has the right to review such documents. e. Minor s Account. Any account established with the Credit Union for the benefit of a minor shall be subject to and governed by the Arizona Uniform Transfers to Minors Act, A.R.S et. seq. The custodian of all such accounts will abide by state law by notifying the Credit Union in writing immediately upon the death of the minor, or at the time the minor attains the age of majority. After notifying the Credit Union of either of these events, your authority over the account continues only to the extent allowed by law. f. POD Designation. A Payable on Death (POD) account designation is an instruction to the Credit Union that the account is payable to the owner or owners during their lifetimes, and upon the death of the last account owner, payable to any named and surviving POD payee/beneficiary designated on your Account Card. Accounts payable to more than one POD payee/beneficiary are owned jointly by such payees with rights of survivorship. The Credit Union shall at no time have any obligation whatsoever to notify any payee of the existence of any account or the vesting of the payee s interest in any account, except as otherwise provided by law. g. Deposit Rules. You authorize the Credit Union, in its discretion, to accept transfers, checks, drafts, and other items for deposit into your account if they are made payable to, or to the order of, any one or more owners on the account, whether or not they are endorsed by all payees. If any endorsement or any other markings you or any prior endorser has made on a deposited item causes any delay or error in processing the item for payment, you will be responsible for any loss incurred by the Credit Union due to the delay or error. In handling items for deposit or collection, the Credit Union only acts as your agent and assumes no responsibility beyond the exercise of ordinary care. The Credit Union will not be liable for the negligence of any correspondent or for loss in transit. Checks deposited to your account that are returned to the Credit Union will be submitted back to the corresponding financial institution at least twice. If after two submittals, the check is returned back to the Credit Union the check can be submitted as an ACH item. The Credit Union reserves the right to send any item for collection. The Credit Union shall have the right to charge back against your account all previously deposited items or other items endorsed by you that are returned to the Credit Union unpaid, regardless of whether the amount of the item has been available for your use. You waive any notice of nonpayment, dishonor or protest regarding any items purchased or received by Credit Union for credit to your account or for collection. h. Account Rates and Fees. The Credit Union s payment of earnings on your account is subject to the account rates and fees, payment and balance requirements as set forth in the Rate and Fee Schedule. The Credit Union may charge you fees for accounts and services provided by the Credit Union. The fees and charges that may be assessed against your account are set forth on the Rate and Fee Schedule. You agree the Credit Union may change the Rate and Fee Schedule at any time and you will be notified of such changes as required by law. i. Transfer Limitations. Federal regulations limit the total number of transfers or withdrawals from your Money Marker and Savings Accounts, as well as other savings accounts at the Credit Union, to six (6) per month. These six transfers may include preauthorized automatic transfers, electronic funds transfers, telephone-initiated transfers, overdraft protection transfers, Point of Sale (POS) transactions, checks and drafts. Certain of these transfers may not be available for certain types of accounts. Inbranch and ATM transactions do not apply toward the transfer limitations. j. Credit Union Liability. If the Credit Union does not properly complete a transaction according to this Agreement, the Credit Union will be liable for your losses or damages not to exceed the amount of the transaction, except as otherwise provided by law. The Credit Union s actions will constitute the exercise of ordinary care if such actions or non-actions are consistent with applicable state law, Federal Reserve regulations and operating letters, clearinghouse rules and general banking practices followed in the area served by the Credit Union. k. Credit Union Lien and Security Interest. To the extent, you owe the Credit Union money, the Credit Union has a lien on any or all of the funds in any account in which you have an ownership interest, regardless of the source of the funds, unless prohibited by law including, but not limited to, Social Security, SSI or Veteran s Benefits. The Credit Union may apply these funds in any order to pay off your indebtedness. If the Credit Union chooses not to enforce its lien, the Credit Union does not waive its right to enforce the lien at a later time. In addition, you grant the Credit Union a consensual security interest in your accounts and agree the Credit Union may use the funds from your accounts in which 5

6 you have an ownership interest to pay any debt or amount now or hereafter owed the Credit Union, except for obligations secured by your residence, unless prohibited by applicable law. l. Amendments. Except as otherwise prohibited by applicable law, the terms of this Agreement are subject to change at any time. The Credit Union will notify you of any changes in terms, rates or fees as required by law. The Credit Union reserves the right to waive any term in this Agreement. Any such waiver shall not affect the Credit Union s right to enforce any right in the future. m. Enforcement. You agree to be liable to the Credit Union for any loss, cost or expense that the Credit Union incurs as a result of your failure to follow this Agreement. You authorize the Credit Union to deduct any such loss, costs or expenses from your account without prior notice to you. In the event the Credit Union brings a legal action to endorse the Agreement or collect any amount due under this Agreement, the Credit Union shall be entitled, subject to applicable law, to payment of its reasonable attorney s fees and costs, including fees on any appeal, bankruptcy proceedings and any post-judgment collection actions. n. Governing Law. This Agreement is governed by the bylaws of the Credit Union, federal laws and regulations, the laws, including applicable principles of contract law, and regulations of the state in which the Credit Union s main office is located, and local clearinghouse rules, as amended from time to time. To the extent permitted by applicable law, you agree that any legal action regarding this Agreement shall be brought in the county in which the Credit Union is located. o. Illegal or Unlawful Transaction. You may not use your account for any illegal gambling or other illegal or unlawful transaction, and we may decline to authorize any transaction that we believe poses an undue risk of illegality or unlawfulness. p. Legal Process. If any legal action, such as a levy, garnishment, or attachment is brought against your account, Altier Credit Union may refuse to pay out any money from your account until the dispute is resolved, or Altier CU may pay out funds according to the terms of the action. If Credit Union incurs any expenses or attorney fees in responding to a legal process, such expenses may be charged against your account without prior notice to you, unless prohibited by law. Any legal process against your account is subject to Altier CU lien and security interest. q. Inactive Accounts. If there has not been any activity on your account for a period of 365 days, your account will be noted as inactive. Unless you initiate activity on that account such as a deposit or withdrawal, inactive fees will be charged to the account as specified in the Schedule of Fees. Inactive account fees are not refundable. Inactive fees will be waived for: a. Accounts where the member is under the age of 18. b. Accounts with balances of $1000 or more. r. Abandoned (Dormant) Accounts. If there is no activity on a member s account for three years, (two years for IRA accounts that have reached distribution status), the Credit Union will notify you by mail that the account has been presumed to be abandoned. You have the option to 1.) Reactivate your account or 2.) Close your account. If the account is not activated or closed by you then the account will be charged an escheatment (dormant) fee as specified in the Schedule of Fees and closed, the remaining funds will be forwarded to the Unclaimed Property Department of the Arizona State Department of Revenue, in accordance with state law. Once funds have been turned over to the state, the Credit Union has no further liability to you, the owner of the funds, and if you wish to reclaim such funds, you must apply to the Arizona State Department of Revenue. SHARE CHECKING AGREEMENT This Checking Agreement will be referred to as the Agreement. You and your mean each person who signs the Agreement. We, us and our(s) and the Credit Union mean Altier Credit Union or anyone to whom the Credit Union transfers its right under this Agreement. IT IS AGREED THAT: a. Only share checks and other methods approved by the Credit Union may be used to withdraw funds from this Share Checking Account. b. Unless otherwise agreed, this Credit Union is under no obligation to pay a share check which exceeds the balance in the Share Checking Account or a share check on which the date is more than six (6) months old. c. Except for negligence, the Credit Union is not liable for any action it takes regarding the payment or nonpayment of a share check. 6

7 d. Any objection to any item shown on a statement of the Checking Account shall be waived unless made in writing to the Credit Union on or before the sixtieth (60th) day following the day that the statement is mailed. e. When paid, share checks become the property of the Credit Union and will not be returned with the periodic statement of the Share Checking Account. f. All non-cash payments received on shares in the Share Checking Account will be credited subject to final payment. g. The cost of printing of the check order (if applicable) shall be deducted from your Share Checking or Share Savings Account by electronic debit or other means as determined by the Credit Union. h. The Credit Union may cancel its obligation to honor share checks issued by you under this Agreement by mailing notice of intent to you at the address shown on the Membership and Account Application. Cancellation will be effective seven (7) days after the date of the mailing. i. In the event that any of the undersigned writes a share check which would result in this Share Checking Account being overdrawn, and if at this time any of the undersigned is eligible to receive advances from this Credit Union under a Line of Credit Account, that share check shall be deemed to be a request to the Credit Union for an advance under such Line of Credit in the amount sufficient to permit the Credit Union to honor such check and credit the advance to the Share Checking Account. j. No more than six (6) transfers from Regular Share Savings Accounts payable to the Share Checking Account shall be permitted during a calendar month period by either telephone, Internet, personal request or pre-authorized overdraft. k. The use of the Share Checking Account is subject to such other terms, conditions and requirements as the Credit Union may establish from time to time upon at least thirty (30) days prior notice via mail or electronic means to the undersigned s last known address or address as shown on the records of the Credit Union. l. This Agreement is subject to all of the terms and conditions of the Share Account Agreement which is by reference incorporated herein. m. This account is subject to the Credit Union s right to require advance notice of withdrawal as provided in its bylaws. n. The Credit Union has a lien on all of the funds in any accounts with the Credit Union in which you have ownership interest, regardless of the source of the funds, unless prohibited by law including, but not limited to, Social Security, SSI or Veteran s Benefits. The Credit Union may apply these funds in any order to pay off your indebtedness to the Credit Union. If the Credit Union chooses not to enforce its lien, the Credit Union does not waive its right to enforce the lien at a later time. In addition, you grant the Credit Union a consensual security interest in your accounts and agree the Credit Union may use the funds from these accounts to pay any debt or amount now or hereafter owed to the Credit Union, except for obligations secured by your residence, unless prohibited by applicable law. o. If any member s credit union checks are lost or stolen, the member agrees that his/her account will be closed and a new one opened for the protection of the member and the credit union. ADDITIONAL TERMS AND CONDITIONS (Multiple Party Accounts) We are hereby authorized to recognize any of the signatures subscribed on the Account Agreement Card in the application insert in the payment of funds or the transaction of any business for this account. Share Account Agreement governs the terms and conditions of the Joint Share/Share Checking Account, which is by reference incorporated herein. TRUTH-IN-SAVINGS DISCLOSURE REGULAR SHARE SAVINGS, SUB-SHARE, IRA SHARE ACCOUNTS AND HEALTH SAVINGS ACCOUNTS RATE INFORMATION Regular Share Savings, Sub-Share, IRA Share Accounts and Health Savings Accounts are variable rate accounts and the Dividend Rate and Annual Percentage Yield (APY) may change after the account is opened. The Annual Percentage Yield (APY) is a percentage rate reflecting the total amount of dividends to be paid on an account based on the dividend rate and frequency of compounding for an annual period. The Dividend Rate and Annual Percentage Yield may change quarterly on your accounts as determined by the Credit Union Board of Directors. Current rates are available by calling PowerLine at or ServiceLine at

8 3000. Out-of-state members may call Or check current rates on our website at DIVIDEND COMPOUNDING AND CREDITING Dividends will be compounded and credited quarterly on Regular Share Savings and Sub-Share Accounts. The Dividend Period begins on the first (1st) calendar day of the respective quarterly period and ends on the last calendar day of the Dividend period. The Dividend Periods begin on the following dates: January 1, April 1, July 1 and October 1. ACCRUAL OF DIVIDENDS Dividends will begin to accrue on noncash deposits (e.g. checks) on the business day (excluding holidays) you make the deposit to your account. If you close your account before accrued dividends are credited, dividends will be paid through the previous day prior to closing the account. NATURE OF DIVIDENDS Dividends are paid from current income and available earnings after required transfers to reserves at the end of the dividend period. BALANCE COMPUTATION METHOD Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period. The average daily balance is determined by adding the full amount of principal in the account each day of the period and dividing that figure by the number of days in the period. ACCOUNT LIMITATIONS We have the right at any time to require members to give, in writing, a sixty (60) day notice of intention to withdraw the whole or any part of the amounts so paid in by them. Federal regulations limit the total number of transfers or withdrawals from your Money Maker and Savings Accounts, as well as other savings accounts at the Credit Union, to six (6) per month. These six transfers may include preauthorized automatic transfers, electronic funds transfers, telephone-initiated transfers, overdraft protection transfers, Point of Sale (POS) transactions, checks and share drafts. Certain of these transfers may not be available for certain types of accounts. In-branch and ATM transactions do not apply toward the transfer limitations. Your account is nontransferable. There are no Credit Union penalties for withdrawals from an IRA Share Account or Health Savings Account; however, all IRS penalties and requirements apply. SHARE CHECKING ACCOUNTS RATE INFORMATION Share Checking Accounts are a variable rate account and the Dividend Rate and Annual Percentage Yield (APY) may change after the account is opened. The Annual Percentage Yield (APY) is a percentage rate reflecting the total amount of dividends to be paid on an account based on the dividend rate and frequency of compounding for an annual period. The Dividend Rates and Annual Percentage Yield may change quarterly on your accounts as determined by the Credit Union Board of Directors. Current rates are available by calling PowerLine at or ServiceLine at Out-of-state members may call Or check current rates on our website at DIVIDEND COMPOUNDING AND CREDITING Dividends will be compounded and credited quarterly on Share Checking Accounts. The Dividend Period begins on the first (1st) calendar day of the respective quarterly period and ends on the last calendar day of that period. Dividends on Kasasa Cash Checking Accounts will be compounded and credited monthly. ACCRUAL OF DIVIDENDS Dividends will begin to accrue on noncash deposits (e.g. checks) on the business day (excluding holidays) you make the deposit to your account. If you close your account before accrued dividends are credited, dividends will be paid through the previous day prior to closing the account. NATURE OF DIVIDENDS Dividends are paid from current income and available earnings after required transfers to reserves at the end of the dividend period. 8

9 BALANCE COMPUTATION METHOD Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period. The average daily balance is determined by adding the full amount of principal in the account each day of the period and dividing that figure by the number of days in the period. ACCOUNT LIMITATIONS Altier Credit Union reserves the right to change the Visa Debit Card limits whenever we deem it appropriate or necessary. ORDER OF PAYMENTS Checks, drafts, items and other transactions may not be processed in the order that you make them or in the order that we receive them. The order in which we process checks, drafts, items and other transactions on your account on any given day is in the order of the highest to the lowest amount per transaction type. This order may affect the total amount of overdraft fees that may be charged to your account. KASASA CASH CHECKING ACCOUNTS GENERAL ACCOUNT INFORMATION No monthly fee and no minimum balance requirement. Registration is required before using the Online Banking Service. Domestic ATM fees incurred during qualification cycle will be reimbursed up to $30 and credited to account on the last day of monthly statement cycle; and balances up to $5,000 receive a higher APY, once qualifications have been met. ATM daily limit is $500. Visa Debit Card limit is $3,000 for purchases, $1,000 for POS. One free box of starter checks offered per new account. Monthly qualification cycle means a period beginning one day prior to the first day of the current statement cycle through one day prior to the close of the current statement cycle. To receive KASASA cash benefits, the following qualifications must be met: Receive estatements, direct deposit and At least 15 debit card purchases post and settle during each monthly qualification cycle GO CHECKING ACCOUNTS GENERAL ACCOUNT INFORMATION No monthly fee and no minimum balance requirement. No dividends. Online Banking Service is free when member is registered for estatements and Direct Deposit. Registration is required before using the Online Banking Service. ATM daily limit is $500. Visa Debit Card limit is $3,000 for purchases, $1,000 for POS. One free box of starter checks offered per account. PLUS CHECKING ACCOUNTS GENERAL ACCOUNT INFORMATION Monthly fee of $8.50, waived if Average Daily Balance (ADB) exceeds $2,500. Fee is assessed at the end of the month on accounts where ADB has fallen below $2,500. Minimum balance requirement of $100. Online Bill Pay Service is free when member is registered for estatements and Direct Deposit. Registration is required before using the Online Banking Service. ATM daily limit is $600. Visa Debit Card limit is $5,000 for purchases, $2,000 for POS. One free box of starter checks offered per account. SERVICE PLUS OPTION ON PLUS CHECKING ACCOUNTS GENERAL ACCOUNT INFORMATION Additional monthly fee of $5.00, waived if Average Daily Balance (ADB) exceeds $10,000. Fee is assessed at the end of the month on accounts where ADB has fallen below $10,000. Minimum balance requirement of $100. OnLine Bill Pay Service is free to members registered for estatements and Direct Deposit. Registration is required before using the Online Banking Service. ATM daily limit is $600. Visa Debit Card limit is $5,000 for 9

10 purchases, $2,000 for POS. One free box of starter checks offered per account. Free Travelers Checks. Free Money Orders. One Free Year of Safety Deposit Box Rental. One Free Domestic Wire Per Month. Free Notary Service. Free Cashier s Checks. Free Signature Guarantee. Free Statement Copies. STUDENT CHECKING ACCOUNTS GENERAL ACCOUNT INFORMATION Member must have student status to qualify and must be 16 years old or older. Students must provide documentation to prove student status. Monthly fee of $2.95, waived if enrolled in Online Banking and estatements. No minimum balance requirement. No dividends. Free Online Banking Service, estatements and Bill Pay. Registration is required before using the Online Banking Service. Sixteen and seventeen year olds will have an ATM daily limit of $300 and Visa Debit Card limit is $300 for purchases and $500 for POS. Eighteen and older, ATM daily limit is $500 and Visa Debit Card limit is $3,000 for purchases and $1,000 for POS. One free box of starter checks offered per account. Free ID Theft Recovery Services and free money orders. OVERDRAFT PRIVILEGE SERVICE INTRODUCTION Altier Credit Union will consider, without obligation on our part, paying items for which your account has insufficient or unavailable funds, instead of automatically returning those items unpaid, if your account qualifies for the Overdraft Privilege Service. An overdraft occurs when you do not have enough money in your account to cover a transaction. Although there are many reasons why your account might become overdrawn, most overdrafts result from the following: 1. You write a check, swipe your debit card or initiate an electronic funds transfer in an amount that exceeds the amount of funds available in your account. 2. You deposit a check or other item into your account and the item is returned unpaid, which causes a negative balance in your account once your balance is reduced by the amount of the returned check. 3. You have inadequate funds in your account when we assess a fee or service charge. 4. You initiate a transaction before funds deposited into your account are available or finally paid according to our Funds Availability Policy. The Overdraft Privilege Service (ODP) applies to a variety of transactions created by check, in-person withdrawals, other electronic means and ATM transactions and one-time debit card transactions; however, we will not include ATM and one-time debit card transactions* within our ODP service without first receiving your affirmative consent to do so. Absent your affirmative consent, ATM and one-time debit card transactions generally will not be paid under the ODP service. *One-time debit card transaction definition: to use your debit card on a one-time basis for your discretionary purchases (typically used at fast food restaurants, coffee shops, gas stations, etc). Participation in our ODP Service is not mandatory. You may opt-out of the service any time by notifying one of our service representatives. Furthermore, you may revoke your affirmative consent to have ATM and onetime debit card transactions considered for payment under the ODP service without removing other items from the service. Simply inform us of your preference. As noted above, we retain full discretion to decline to pay any item under the Overdraft Privilege Service. This means we can refuse to pay any overdraft for any reason. Even if we decide to pay an overdraft item, absent an agreement to the contrary, such payment does not create any duty to pay future overdrafts. If we do not authorize and pay an overdraft, your transaction will be declined and we may assess NSF fees on your account in accordance with your account agreement and the fee schedule in effect at the time of the overdraft. For each overdraft we pay, we will charge the standard per item overdraft fee set forth in our fee schedule. We will charge you a fee of $35.00 each time we pay an overdraft. The total fees that could be charged to your account over the life of your account are without limit. 10

11 If your eligible account type has been open for at least thirty (30) days and thereafter you maintain your account in good standing, which includes at least (A) that you are not in default on any loan obligation to us; (B) we reserve the right to require you to pay your outstanding overdraft (negative) balance, including our fees, immediately or on demand; and (C) your account is not the subject of any legal or administrative order or levy, such as bankruptcy or a tax lien, we will consider, without obligation on our party, approving your reasonable overdrafts up to your assigned limit, including our fees. This discretionary service will generally be limited to a $500 overdraft (negative) balance for eligible personal checking account types without Direct Deposit or a $700 overdraft (negative) balance for eligible personal checking account types with Direct Deposit. Our NSF/OD fees will be included in and count against your assigned limit of $500 or $700. You will be notified by mail of any non-sufficient funds items paid or returned that you may have; however, we have no obligation to notify you before we pay or return any item. The amount of any overdrafts including our fees that you owe shall be due and payable immediately. If there is an overdraft paid by us on an account with more than (1) owner on the signature card, each owner, and agent if applicable, drawing/presenting the item creating the overdraft, shall be jointly and separately liable for such overdrafts including our fees. If you do not use the Overdraft Privilege Service, it costs you nothing. Use means you initiate insufficient transactions. OPTIONAL OVERDRAFT PROTECTION SERVICES We offer additional overdraft protection services that you may apply for to protect yourself against the NSF/OD fees. These include Line-of-Credit Overdraft Protection and Transfer from your share savings account. If you apply for and are approved for these optional services, you may save money on the total fees you pay us for overdraft protection services. INELIGIBLE ACCOUNTS AND LIMITATIONS Available only for eligible checking accounts that are maintained in good standing as defined above. Savings Type Accounts, Money Maker Accounts, Student Accounts, and any other Minor Accounts not of legal age are not eligible for this service. We may, in our sole option and discretion, limit the number of your accounts eligible for Overdraft Privilege Service to one account per household and/or one account per taxpayer identification number. ELIGIBLE ACCOUNT TYPES The account types that are eligible for Overdraft Privilege Service are: Checking Accounts. YOU MAY ALWAYS OPT OUT You may choose at any time to not participate in Overdraft Privilege Service by notifying one of our Service Line Representatives who will explain what this ( Opt-Out ) means, and the potential consequences for you. IF YOU NEED HELP Of course, overdrafts should not be used to pay ordinary or routine expenses and you should not rely on overdrafts as a means to cover these expenses. If at any time you feel you need help with your financial obligations please contact one of our Service Line Representatives at ALWAYS A DISCRETIONARY SERVICE Our service does not constitute an actual or implied agreement between you and us. Nor does it constitute an actual or implied obligation of or by us. Overdraft Privilege Service represents a purely discretionary courtesy or privilege that we may provide to you from time to time and which may be withdrawn or withheld by us at any time without prior notice or reason or cause. 11

12 MONEY MAKER ACCOUNTS RATE INFORMATION The Annual Percentage Yield is a percentage rate reflecting the total amount of dividends to be paid on an account based on the dividend rate and frequency of compounding for an annual period. The Dividend Rate and Annual Percentage Yield is subject to change bi-weekly on Mondays on your Money Maker Account. DIVIDEND COMPOUNDING AND CREDITING Dividends will be compounded and credited monthly to the Money Maker Account. The Dividend Period begins on the first (1st) calendar day of the respective month and ends on the last calendar day of the month. ACCRUAL OF DIVIDENDS Dividends will begin to accrue on noncash deposits (e.g. checks) on the business day (excluding holidays) you make the deposit to your account. If you close your account before accrued dividends are credited, dividends will be paid through the previous day prior to closing the account. NATURE OF DIVIDENDS Dividends are paid from current income and available earnings, after required transfers to reserves at the end of the dividend period. BALANCE COMPUTATION METHOD Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period. The average daily balance is determined by adding the full amount of principal in the account each day of the period and dividing that figure by the number of days in the period. ACCOUNT LIMITATIONS Federal regulations limit the total number of transfers or withdrawals from your Money Maker and Savings Accounts, as well as other savings accounts at the Credit Union, to six (6) per month. These six transfers may include preauthorized automatic transfers, electronic funds transfers, telephone-initiated transfers, overdraft protection transfers, Point of Sale (POS) transactions, checks and drafts. Certain of these transfers may not be available for certain types of accounts. In-branch and ATM transactions do not apply toward the transfer limitations. If you exceed the transfer limitations set forth above in any statement period, your account may be subject to a fee or closed. Your account is non-transferable. We have the right at any time to require members to give, in writing, a sixty (60) day notice of intention to withdraw the whole or any part of the amounts so paid in by them. MINIMUM BALANCE REQUIREMENT There is a minimum balance requirement of $2,000 to open the Money Maker Account and a minimum withdrawal amount of $250. Balances, which fall below the $2,000 minimum, will earn current checking dividends. TERM SHARE CERTIFICATES RATE INFORMATION The Annual Percentage Yield is a percentage rate reflecting the total amount of dividends to be paid on an account based on the dividend rate and frequency of compounding for an annual period. On all Term Share Certificate Accounts, the Dividend Rate and Annual Percentage Yield are fixed and will be in effect for the term of the account. The Annual Percentage Yield is based on an assumption that dividends will remain on deposit until maturity. DIVIDEND COMPOUNDING AND CREDITING Dividends will be compounded and credited quarterly. The Dividend Period for each account is stated. The Dividend Period begins on the first (1st) calendar day of the respective quarterly period and ends on the last calendar day of the Dividend period. The Dividend Periods begin on the following dates: January 1, April 1, July 1 and October 1. ACCRUAL OF DIVIDENDS 12

13 Dividends will begin to accrue on your opening deposit on the business day (excluding holidays) you make the deposit to your account. If you close your account before accrued dividends are credited, dividends will be paid through the previous day prior to closing the account. NATURE OF DIVIDENDS Dividends are paid from current income and available earnings after required transfers to reserves at the end of a Dividend Period. BALANCE COMPUTATION METHOD Dividends are calculated by the average daily balance method, which applies a periodic rate to the average daily balance in the account for the period. The average daily balance is determined by adding the full amount of principal in the account each day of the period and dividing that figure by the number of days in the period. TRANSACTION LIMITATIONS After the account is opened, you may not make deposits into the account until the maturity date stated on the certificate. You may withdraw dividends paid to your account in any amount. Your account is non-transferable. MATURITY Your account will mature at the maturity date set forth on your account receipt or renewal notice. EARLY WITHDRAWAL We may impose a penalty if you withdraw any of the principal before the maturity date. If the term is one (1) year or less, your penalty is ninety (90) days dividends. If the term is greater than one (1) year, your penalty is one hundred eighty (180) days dividends. The penalty is calculated as a forfeiture of part of the dividends that have been or would be earned on the account. If the account has not yet earned enough dividends or if the dividend has already been paid, the penalty will be deducted from the principal. The penalty does not apply to early withdrawal subsequent to the death of the owner. We have the right at any time to require members to give, in writing, a sixty (60) day notice of intention to withdraw the whole or any part of the amounts so paid in by them. RENEWAL POLICY Your certificate account will automatically renew at maturity. You will have a grace period of fourteen (14) days after the maturity date to withdraw the funds in the account or change terms without being charged an early withdrawal penalty. The only exceptions are the fourteen (14) month and Flexible Term Certificates do not automatically renew. TERM Depending on the amount of your deposit, you may choose a term of one hundred eighty (180) days, one (1) year, fourteen (14) months, two (2) years, two-and-one-half (2 1/2) years, three (3) years, four (4) years, five (5) years or a Flex Term (6-12 months). Jumbo Term Share Certificates are also available in the same terms as regular Term Share Certificates. Jumbo Term Share Certificates have a minimum opening balance of $100,000. INTEREST PAYMENT METHOD You may choose to have your interest either reinvested in your Term Share Certificate, automatically deposited to your Altier CU Share Savings or Share Checking Account or mailed by check. SPECIAL PROVISION FOR STEP-UP RATE TERM SHARE CERTIFICATE The Step-Up Rate Term Share Certificate has an initial term of 36 months. The certificate provides a ONE-time option during the initial term to increase the rate to the existing rate on a Step-Up Share Certificate with the same term. For example, your initial dividend rate is 3%; the dividend rate increases to 3.75% during the three-year term of your share certificate. You may decide to Step-Up your rate to the 3.75% for the remaining term of the share certificate. Requests to Step-Up your dividend rate may be in person, phone or written request. The change will be effective on the date we receive your request. 13

14 YOUR ABILITY TO WITHDRAW FUNDS EXPEDITED FUNDS AVAILABILITY ACT DISCLOSURE The Altier Credit Union policy is to make funds from your deposits available to you on the first (1st) business day after the day we receive your deposit. At that time, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. For determining the availability of your deposits, every day is a business day except Saturdays, Sundays and Federal holidays or any other announced holiday of the Credit Union. If you make a deposit before 5:00 p.m. on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after the above-mentioned time or on a day, we are not open, we may consider that the deposit was made on the next business day we are open. Funds received by mail are considered deposited on the first (1st) business day received by the Credit Union. Deposits made at an ATM are subject to verification and will be on hold for three business days including the date of deposit. If you make your deposit after 10:00 p.m. on weekdays, anytime on the weekends, or on Federal or Credit Union declared holidays, your date of deposit will be the next business day, and your funds will be on hold three business days including the date of deposit. Deposits made at our night depository after 8:00 a.m. will be considered that the deposit was made the next business day we are open. LONGER DELAYS MAY APPLY In some cases, we will not make all the funds that you deposit available to you on the first (1st) business day after the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the second (2nd) business day after the day of your deposit. However, the first $200 of your deposit will be available on the first (1st) business day. If we are not going to make all the funds from your deposit available on the first (1st) business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. You should ask us when the funds will be available if you will need funds from a deposit immediately. In addition, funds you deposit by check may be delayed for a longer period under the following circumstances: We believe a check you deposit will not be paid You deposit checks totaling more than $5,000 on any one day You re-deposit a check that has been returned unpaid You have overdrawn your account repeatedly in the past six (6) months There is an emergency such as failure of communications or computer equipment We will notify you if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later than the seventh (7th) business day after the day of deposit. SPECIAL RULES FOR NEW ACCOUNTS If you are a new member, the following special rules may apply during the first thirty (30) days your account is open. Funds from deposits of cash and the first $5,000 of a day s total deposits of U.S. Treasury Checks, cashier s, certified, teller s, travelers, and state and local government checks will be available to you on the day of your deposit if the checks deposited are payable to you. The excess over $5,000 will be available by the ninth (9th) business day after the day of your deposit. If you do not make the deposit in person to one of our employees, the first $5,000 will not be available until the second (2nd) business day after the day of your deposit. Funds from all other check deposits will be available by the ninth (9th) business day after the day of your deposit. For more information, please contact at , or write to Altier Credit Union, 1511 N. Project Dr., Tempe, AZ 85281, or visit Altier CU OnLine at HOLDS ON OTHER FUNDS (CHECK CASHING) If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. We may decline to cash a check drawn on another financial institution if you do not have a corresponding amount of funds on deposit in any account with us. 14

15 HOLDS ON OTHER FUNDS (OTHER ACCOUNT) If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time that is described elsewhere in this disclosure for the type of check that you deposited. Electronic Funds Transfer Disclosure ATM CARD, VISA DEBIT CARD AND TELEPHONE RESPONSE AGREEMENT (PowerLine, Internet Access) In consideration of Altier Credit Union s issuing you an Automated Teller Machine (ATM) card, VISA Debit Card and/or Personal Identification Number (PIN) for ATM, PowerLine or Internet transactions, you agree to the terms of this Agreement. You and your(s) mean everyone who has signed the Agreement and anyone who is authorized to execute transactions at an ATM, Internet or PowerLine (under the telephone response system.) We, us and our(s) mean Altier Credit Union. 1. SERVICES You may use your ATM or VISA Debit Card at participating ATMs and such other machines or facilities as we may designate. You may use your card to: a. Withdraw cash from your Share Savings or Checking Account(s). b. Deposit funds into your Share Savings or Checking Account(s) only at authorized ATM depositories. c. Transfer funds between your Share Savings and linked Checking Account(s). d. Inquire as to the balance(s) in your Share Savings and linked Checking Account(s). e. Purchase merchandise or services using VISA or Point-of-Sale (POS) terminals located at participating merchants or other establishments. Electronic Check Conversion Authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to 1.) pay for purchases and 2.) pay bills. UCC Article 4A with respect to ACH credit transactions. a) Credit given by the RDFI to the Receiver for the entry is provisional until the RDFI has received final settlement through a Federal Reserve Bank; b) If the RDFI does not receive such payment for the entry, the RDFI is entitled to a refund from the Receiver in the amount of the credit and the Originator will not be considered to have paid the amount of the credit entry to the Receiver; and c) That the RDFI will not provide the receiver with a notice of the deposit. It will be provided on their statement. 2. LIMITATIONS ON TRANSACTIONS ATM and POS withdrawal limits on your Share Checking Account varies according to your checking account type within each twenty-four (24) hour period. Therefore, within each twenty-four (24) hour period, a combined total may be withdrawn from the account using ATM and POS transactions. Deposits made at an ATM are subject to verification and will be on hold for three business days including the date of deposit. If you make your deposit after 10:00 p.m. on weekdays, anytime on the weekends, or on Federal or Credit Union declared holidays, your date of deposit will be the next business day, and your funds will be on hold three business days including the date of deposit. In addition to ATM/POS limits, with the VISA Debit Card you can make purchases up to $1,500 or fifteen (15) transactions (whichever comes first) within each twenty-four (24) hour period. You may withdraw up to $400 using your ATM card on your Share Savings Account within each twenty-four (24) hour period. 15

16 Altier Credit Union reserves the right to change the Visa Debit Card limits whenever we deem it appropriate or necessary. GO Checking PLUS Checking Student Checking* ATM Withdrawal $500 $600 $300 POS Transaction $1,000 $2,000 $500 Purchases $3,000 $5,000 $300 # of Transactions *These limits are for students 16 or 17 years old. Older students will have the GO checking withdrawal limits. 3. WITHDRAWALS You may make unlimited free withdrawals at Altier CU-owned ATMs using your Altier CU Debit or ATM Card. Each statement period you are allowed five (5) foreign ATM (non-altier CU owned) transactions free of charge. We charge you a fee as disclosed in the Schedule of Fees for each additional transaction during a statement period and we subtract fees from your account on the last day of the statement period. ATM transactions considered chargeable are: Share Savings and Checking Account withdrawals and balance inquiries. A transaction you make during one statement period may not be used to determine your chargeable fee(s) until a later statement period when it is presented for payment. Deposits to Share Savings and Checking Accounts, transfers between Share Savings and linked Checking Accounts and POS transactions do not constitute chargeable transactions. 4. AGREEMENT As a member/cardholder, you agree as follows: a. To abide by the rules and regulations as they may be amended from time to time by us relating to the use of the ATM card, Internet and/or PowerLine. b. We may follow all instructions initiated by you at ATM and POS machines, Internet and/or PowerLine transactions. c. The ATM card is our property and will be returned to us immediately upon request. d. The Personal Identification Number (PIN) is issued to you for security purposes. You understand the PIN(s) is confidential and should not be disclosed to third parties or recorded on the card. e. You agree to indemnify and hold us harmless from any costs or damages, which we sustain as a result of carrying out your instructions in a reasonable manner. f. All deposits to your Share Savings or Checking Account(s) are subject to verification prior to being credited to your account. Deposits in check form are credited subject to collection and we may impose holds on funds deposited for a period of up to nine (9) days. g. In the event any Share Savings and/or Checking Account is overdrawn, we may at our option, clear the overdraft(s) by making a loan advance against an available line of credit on your account. We will charge finance charges at an annual percentage rate in accordance with the terms of your credit plan with us from the date the overdraft(s) occurred until the loan is paid. 5. ACCOUNT CREDITING PROCEDURE Because of the processing time required in an ATM operation, there may be a delay between the time a transaction takes place and when it is credited to or debited from your account. The date the transaction is credited to or debited from your account is referred to as the posting date. For dividend calculation and every other purpose, the effective date or original transaction date will be used. 6. CUSTOMER LIABILITY Tell us AT ONCE if you believe your card or PIN has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. Failure to advise us immediately could result in losing all the money in your account plus your overdraft line of credit (if applicable). If you tell us within two (2) business days after you learn of the loss or theft, you can lose no more than $50 should someone use your card or PIN without your permission. If you DO NOT notify us within two (2) business days after you learn of the loss or theft of your card or PIN and we can prove we could have stopped someone from using your card or PIN without your permission if it had been reported, you could lose as much as $

17 In addition, if your statement shows transactions or transfers that you did not make, including those made by card, PIN or other means, notify us AT ONCE. If you do not notify us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after sixty (60) days if we can prove that we could have stopped someone from taking the money if you had notified us in time. When you give someone your Altier CU card, card number or PIN, any transaction that person performs is considered an authorized transaction. Transactions are considered unauthorized only after you notify us that the person is no longer authorized. Transactions that you or someone acting with you initiate with fraudulent intent are not considered unauthorized transactions. Special Notice to VISA Debit Cardholders: If there is an unauthorized use of your VISA Debit card or an Internet transaction, and the transaction takes place on the VISA network, then your liability will be zero ($0.00). This provision limiting your liability does not apply to either VISA commercial cards or ATM cash disbursements. Additionally, your liability with respect to unauthorized transactions may be greater than the above zero ($0.00) liability limit, to the extent allowed under applicable law, if the Credit Union reasonably determines, based on substantial evidence, that you were grossly negligent or fraudulent in the handling of your account or card. In any case, to minimize your potential liability you should notify our Visa Department of any unauthorized use no later than 60 days after your statement was mailed to you. 7. TO REPORT A PROBLEM If you believe your ATM card or PIN has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call (602) or write us at Altier Credit Union, 1511 N. Project Drive, Tempe, AZ You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission. 8. RIGHT TO STOP PAYMENT OF PRE-AUTHORIZED TRANSFERS If you have told us to make regular payments out of your account, you can stop any of these payments. Here s how: Call us at: (602) or write us at: Altier Credit Union 1511 N. Project Drive Tempe, AZ You must contact us in time for us to receive your request three (3) business days or more before the payment is scheduled and if we do not do so, we will be liable for your losses or damages. If you call, we may also require you to put your request in writing and to get it to us within fourteen (14) business days after it is made. Refer to the Schedule of Fees for any stop payment charges that will apply. If these regular payments vary in amount, we will tell you ten (10) days before each payment when it will be made and how much it will be. 9. ERROR RESOLUTION PROCEDURE In case of errors or questions about your electronic transfers, please telephone us at (602) or write us at Altier Credit Union, 1511 N. Project Dr., Tempe, AZ Contact us immediately if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement receipt. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. If you notify us in writing, please: a. Tell us your name and account number. b. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information. c. Tell us the dollar amount of the suspected error. If you notify us verbally, we may require that you send us your complaint or inquiry in writing within ten (10) business days. We will notify you of the results of our investigation within ten (10) business days [twenty (20) days for a new account, i.e. less than 30 days old] after we hear from you and will correct any error promptly. However, if we need more time, we may take up to forty-five (45) days [ninety (90) days, in the case of a foreign and POS debit 17

18 card transactions, and new accounts] to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of documents that we used in our investigation. Non-VISA Debit Transaction Altier Credit Union s VISA debit card allows you to conduct transactions on the debit networks (ALLPOINT, ACCEL/EXCHANGE, COOP, CIRRUS, PULSE), which generally requires you to enter a PIN. Some merchants are authorized to accept non-visa debit transactions without requiring you to enter your PIN. If you choose to sign to authorize a debit transaction, the transaction will be routed as a VISA transaction. Merchants must provide you with a clear way of choosing to make a Non-VISA Debit transaction if they support this option. The rights and protections applicable only to Visa debit transactions, including additional consumer liability limits and streamlined error resolution procedures, as described above, will not apply to transactions processed through non-visa networks. 10. FEES a. There is no charge for the first card issued to you and a joint owner. b. There is a fee for an ATM card(s) for additional signers added to the account (in excess of two (2) signers on an account). c. There is a fee for each transaction in excess of the five (5) allowable transactions per month (see Section 3 for a full explanation of chargeable transactions.) d. There is a fee for each withdrawal transaction initiated through an ATM, PowerLine, Internet or through an electronic transfer which cannot be completed because of insufficient funds in your account(s). e. There is a fee to replace your ATM card (a PIN is automatically generated each time a new card is ordered.) 11. BUSINESS DAYS Our business days are Monday through Friday. Holidays are not included. 12. DOCUMENTATION OF YOUR TRANSFERS You will get a receipt at the time you make any transfer to or from your account(s) using an ATM or when you make a purchase using a Point-of-Sale Terminal. If you have arranged for direct deposits to be made to your account at least once every sixty (60) days from the same person or company, you can call us at (602) to find out whether or not the deposit has been made. Your pre-authorized transfers must be approved by you in writing. You may call us to verify that the authorized transfers have been made or you can verify the transactions on your monthly account statement. You will get a monthly account statement unless there are no transfers in a particular month, in any case, you will receive a statement quarterly. 13. DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES We will disclose information to third parties about your account or the transfers you make: a. When it is necessary for completing transfers. b. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant. c. In order to comply with government agency or court orders. d. If you give us your written permission. 14. LIABILITY FOR FAILURE TO MAKE TRANSACTIONS If we fail to complete a transfer to or from your account on time, or in the correct amount(s), according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance: a. If, through no fault of ours, your account has insufficient funds to make the transfer. b. If the transfer would exceed the credit limit on your overdraft line of credit (if applicable). c. If the terminal where you are making the transfer does not have enough cash. 18

19 d. If the terminal was not working properly and you knew about the breakdown when you started the transfer. e. If circumstances beyond our control prevented the transfer despite reasonable precautions that we have taken. f. If the money in your account is subject to legal processes or other claims. g. If there are other exceptions established in an Agreement with us. h. If there are insufficient funds to make the transfer because we have applied your transferred funds to pay any obligation due us that is in default. 15. CHANGE OF NAME, ADDRESS, EMPLOYMENT Within a reasonable time, but not to exceed sixty (60) days, you agree to notify us of any change in your name, address or employment. 16. JOINT LIABILITY If your account is a joint account(s), either or any of the signers of the account(s) may withdraw funds. All charges made to your account by us upon use of the ATM card, Internet or PowerLine by one of the signers, or by another person with the consent or assent of one of the signers, shall be fully binding on both or all signers on the account. We have no requirement to notify any account signer of any withdrawal and we shall have no liability in that regard. 17. ADDITIONAL INFORMATION We reserve the right from time to time hereafter to change the terms and conditions governing the use of the ATM card, Internet and PowerLine. All such terms and conditions shall be binding on you effective thirty (30) days after notice is given to you. No notice will be given if the change is necessary to protect the security of our system. WIRE TRANSFER AGREEMENT This Agreement contains several notices, which we are required to provide to you as well as other terms of agreement, which will apply to all funds transfers involving you and the Credit Union. Using the Credit Union to send or receive funds transfers shall constitute your acceptance of these terms of Agreement. 1. This Agreement and notice applies to funds transfers as defined in Article 4A of the Uniform Commercial Code and Subpart B of Regulation J of the Board of Governors of the Federal Reserve System. 2. The Credit Union may establish or change cut-off times for the receipt and processing of funds transfer requests, amendments or cancellations. Unless other times are posted for various types of funds transfers, the cut-off time will be 11:30 a.m. for foreign wire transfers and 12:30 p.m. for domestic wire transfers on each business day that the Credit Union is open which is not a holiday. Payment orders, cancellations or amendments received after the applicable cut-off time may be treated as having been received on the next business day following funds transfer and processed accordingly. 3. The Credit Union may charge your account for the amount of any funds transfer and applicable fees initiated by you or by any person authorized by you as joint tenant or other authorized party with the right of access to the account from which the funds transfer is to be made. 4. The Credit Union may establish, from time to time, security procedures to verify the authenticity of a payment order. You will be notified of the security procedures, if any, to be used to verify payment orders issued by you or for which your account will be liable. You agree that the authenticity of payment orders may be verified using the security procedure unless you notify the Credit Union in writing that you do not agree to that security procedure. In that event, the Credit Union shall have no obligation to accept any payment order from you or other authorized parties on the account until you and the Credit Union agree, in writing, on an alternate security procedure. 5. If you send a wire transfer, Fedwire may be used. Regulation J is the law covering all Fedwire transactions. This means that Regulation J will govern your rights and liabilities in a wire transfer involving Fedwire. 19

20 6. If you give the Credit Union a payment order that identifies the beneficiary (recipient of the funds) by both name and identifying number of bank account number, payment may be made by the beneficiary s bank based on the identifying number or bank account number, even if the number identifies a person different than the named beneficiary. This means that you will be responsible for any losses or expenses incurred by the Credit Union if the funds transfer is completed based on the identifying number or bank account number you provided the Credit Union. 7. If you give the Credit Union a payment order which identifies an intermediary or beneficiary s bank by both name and an identifying number, a receiving bank may rely on the number as the proper identification even if it identifies a different person than the named bank. This means that you will be responsible for any losses or expenses incurred by a receiving bank, which executes or attempts to execute the payment order in reliance on the identifying number you provided the Credit Union. 8. If the Credit Union receives a funds transfer for you or for other persons authorized to have access to your account, you agree that the Credit Union is not obligated to provide you with the next-day notice of the receipt of the funds transfer. The Credit Union will provide you with notification of the receipt of all funds transfers by including such items in the periodic statement, which we provide. You may, of course, inquire between receipt of periodic statements whether or not a specific funds transfer has been received. ONLINE BANKING DISCLOSURES YOUR RIGHTS AND RESPONSIBILITIES This disclosure tells you your rights and obligations for Altier Credit Union s Online Banking. The types of transactions our Online Banking is capable of handling are indicated below. Some of these transactions may not apply to your account. TYPE OF TRANSACTIONS You may access your account with Altier Credit Union s Online Banking to: Transfer funds between share checking and/or share savings account(s) Transfer funds from share checking or share savings to make loan payments Transfer funds from share checking or share savings to someone else s account (cross-account transfer) Transfer funds from share checking to your account at another financial institution (External Funds Transfer) Pay bills through our Bill Payer Service Stop payment on a check Obtain information about o Your account balance o Your loan o Transactions on your share savings, checking or loan o Your Visa Enroll in Online Statements and view previously produced Online Statements Signup for FinanceWorks a free online money management tool USER PRECAUTIONS As with all financial transactions, please exercise discretion when using Altier Credit Union s Online Banking. The following suggestions may be helpful: Compare your records with the account statements you receive Carefully read account information displayed on-screen and compare it with your records and account statements Protect the secrecy of your Personal Identification Number (PIN). Do not tell anyone your PIN. Do not write your PIN where it can be discovered. For example, do not keep a note of your PIN in your wallet or purse, or on or near your computer. Prevent others from seeing you enter your PIN by using your body to shield their view 20

21 If your PIN is compromised, promptly notify us. You should consult the Electronic Funds Transfer Disclosure for additional information about what to do if your computer or PIN is lost, stolen or misappropriated. LIMITATIONS There is no limit to the number of inquires or withdrawal requests you may make in any one day. FREQUENCY OF TRANSFERS Transfers from a statement savings account to another account or to third parties by preauthorized, automatic, telephone or computer transfer are limited to six per month with no transfers by check or similar order to third parties. Transfers from a Money Maker account to another account or to third parties by preauthorized, automatic, telephone or computer transfer are limited to six per statement cycle. FEES There are no monthly or transaction fees for accessing your accounts through Online Banking. STOP PAYMENTS There are fees and procedures associated with stop payments. They are no different than regular practices and can be found in the Schedule of Fees. CONFIDENTIALITY We will disclose information to third parties about your account or the transfers you make: 1. where it is necessary for completing transfers; or 2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or 3. in order to comply with government agency or court orders; or 4. as explained in the separate Privacy Policy ADDITIONAL TERMS AND CONDITIONS In addition to the foregoing, you agree to be bound by and comply with applicable state and federal laws and regulations. We agree to be bound by the same. We reserve the right to terminate your use of the services, in whole or part, at any time, without prior notice. You may cancel your subscription to the services, upon thirty (30) days prior notice to one of our ServiceLine representatives. You will be responsible for all payments and/or transfers you have requested prior to termination and for all other charges and fees incurred, if any. These Terms and Conditions and applicable service fees and charges may only be altered or amended by us. In such event, we shall send notice to you at your listed address or transmit notice of the alteration or amendment over the service. Your use of the services following receipt of such notice constitutes acceptance of such alterations or amendments. YOUR BILLING RIGHTS This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act. WHAT TO DO IF YOU FIND A MISTAKE ON YOUR STATEMENT If you think your statement is wrong or you need more information about a transaction on your statement, write us on a separate sheet at: Altier Credit Union 1511 N. Project Drive Tempe, AZ Write to us as soon as possible. You may also contact us on the Web: In your letter, give us the following information: Your name and account number The dollar amount of the suspected error Describe what you believe is wrong and why you believe it is a mistake You must contact us: 21

22 Within 60 days after the error appeared on your statement. At least 3 business days before an automated payment is scheduled, if you want to stop payment on the amount you think is wrong. You must notify us of any potential errors in writing (or electronically). You may call us, but if you do we are not required to investigate any potential errors and you may have to pay the amount in question. If you have authorized us to pay your LOANLINER Account automatically from your Share Savings Account or Share Checking Account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur. WHAT WILL HAPPEN AFTER WE RECEIVE YOUR LETTER When we receive your letter, we must do two things: 1. Within 30 days of receiving your letter, we must tell you that we received your letter. We will also tell you if we have already corrected the error. 2. Within 90 days of receiving your letter, we must either correct the error or explain why to you we believe the bill is correct. While we investigate whether or not there has been an error: We cannot try to collect the amount in question, or report you as delinquent on that amount. The charge in question may remain on your statement, and we may continue to charge you interest or finance charges on that amount. While you do not have to pay the amount in question, you are responsible for the remainder of your balance. We can apply any unpaid amount against your credit limit. After we finish our investigation, one of two things will happen: 1. If we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. 2. If we do not believe there was a mistake, you will have to pay the amount in question, along with applicable interest and fees. We will send you a statement of the amount you owe and the date payment is due. We may then report you as delinquent if you do not pay the amount we think you owe. If you receive our explanation but still believe your bill is wrong, you must write to us within 10 days telling us that you still refuse to pay. If you do so, we cannot report you as delinquent without also reporting that you are questioning your bill. We must tell you the name of anyone to whom we reported you as delinquent, and we must let those organizations know when the matter has been settled between us. If we do not follow all of the rules above, you do not have to pay the first $50 of the amount you question even if your bill is correct. YOUR RIGHTS IF YOU ARE DISSATISFIED WITH YOUR CREDIT CARD PURCHASES If you are dissatisfied with the goods or services that you have purchased with your credit card and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the purchase. To use this right, all of the following must be true: 1. The purchase must have been made in your home state or within 100 miles of your current mailing address, and the purchase price must have been more than $50. (Note: Neither of these are necessary if your purchase was based on an advertisement we mailed to you, or if we own the company that sold you the goods or services.) 2. You must have used your credit card for the purchase. Purchases made with cash advances from an ATM or with a check that accesses your credit card account do not qualify. 3. You must not yet have fully paid for the purchase. If all of the criteria above are met and you are still dissatisfied with the purchase, contact us in writing (or electronically) at: Altier Credit Union 1511 N. Project Drive Tempe, AZ

23 While we investigate, the same rules apply to the disputed amount as discussed above. After we finish our investigation, we will tell you our decision. At that point, if we think you owe an amount and you do not pay, we may report you as delinquent. Main Branch Branches 1511 N. Project Dr. Gateway Mesa Tempe, AZ Page St. Johns (Toll Free) Tolleson Website: Your savings federally insured to $250,000 and backed by the full faith and credit of the United States Government, National Credit Union Administration, a U.S. Government Agency. Privacy Statement FACTS WHAT DOES ALTIER CREDIT UNION DO WITH YOUR PERSONAL INFORMATION? Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do. What? The types of personal information we collect and share depend on the product or service you have with us. This information can include: Social Security number and income Account balances and payment history Credit history and credit scores When you are no longer our member, we continue to share your information as described in this notice. 23

24 How? All financial companies need to share members personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members personal information; the reasons Altier Credit Union chooses to share; and whether you can limit this sharing. Sharing Practices How often does Altier Credit Union notify me about their practices? How does Altier Credit Union protect my personal information? How does Altier Credit Union collect my personal information? We must notify you about our sharing practices when you open an account and each year while you are a member. To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We collect your personal information, for example, when you Open an account or deposit money Apply for a loan or pay your bills Use your credit or debit card We also collect your personal information from others, such as credit bureaus, or other companies. Reason we can share your personal information For our everyday business purposes --- Such as to process your transactions, maintain your account (s), respond to court orders and legal investigations or report to credit bureaus. For our marketing purposes --- to offer our products and services to you For joint marketing with other financial companies For our affiliates everyday business purposes -- information about your transactions and experiences For our affiliates everyday business purposes -- information about your creditworthiness Does Altier Credit Union Share? Yes Yes Yes No No Can you limit this sharing? No No No We don t share We don t share For non-affiliates to market to you No We don t share Questions? Call , (Toll Free) or go to 24

25 Why can t I limit all sharing? Federal law gives you the right to limit only sharing for affiliates everyday business purposes information about your creditworthiness affiliates from using your information to market to you sharing for non-affiliates to market to you State laws and individual companies may give you additional rights to limit sharing. Definitions Affiliates Companies related by common ownership or control. They can be financial or non-financial companies. Altier Credit Union has no affiliates Non-Affiliates Companies not related by common ownership or control. They can be financial and non-financial companies. Altier Credit Union does not share with our non-affiliates so they can market to you Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you. Our joint marketing partners include advertising/marketing agencies, credit card companies and insurance companies. 25