Editorial Policy. Contents. Corporate Communication Division CSR Promotion Office, Resona Holdings, Inc. Content and Editorial Policy.
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2 Contents Editorial Policy Content and Editorial Policy Top Message CSR Management Resona Group CSR Action goals, Results, Assessment 05 Corporate Governance Current Resona Holdings Status Internal Control Risk Management Systems Internal Auditing Systems Communication with Shareholders Compliance Diversity Human Rights Consumer issues/customer Service Community Environment Please refer to Resona Group Annual Report for detailed information on Corporate Governance (page 07 to 14) and Compliance (page 15 to 18). This material is not a specific guide outlining the content of products such as investment trusts or personal annuities. When purchasing non-guaranteed products that entail risk, please be sure to confirm the entails of such as contained in the explanatory materials which are provided in branches regarding each product Introduction of "CSR Report 2012 Highlight Edition" Highlights of CSR Report 2012 will be issued to report major CSR activities of the Resona Group in a more concise and easy-to understand manner. This report will be available in electronic book form on Reason Holdings website and also will be provided at branches of each group banks from November Please refer to it Efforts for Early Repayment of Public Funds 52 Performance Data Awards Third-party Comments Resona Group Profile ISO26000/GRI/ United Nations Global Compact Content Indices This report has been created for the purpose of disclosing information related to the Resona Group s corporate social responsibility (CSR) to all stakeholders. In creating this report, we have used the 3rd edition of GRI*1 Sustainability Reporting Guidelines (G3), Global Compact*2 and ISO 26000*3 as a reference, keeping in mind the importance of disclosed information and balance; furthermore, we received the third-party comment for better objectivity. It is our hope that this report will promote communication with each of you, leading to a deepening of your understanding regarding the Resona Group. *1 GRI (Global Reporting Initiative): An international organization founded in 1997 by businesses, NGOs and other various stakeholders around the world to create and promote the spread of international guidelines related to sustainability reports published by businesses, etc. *2 Global Compact: Initiative advocated by U.N. A voluntary initiative requests businesses to take appropriate actions on human rights, labor, environment and anti-corruption etc. *3 ISO26000 : International guidelines for social responsibility Scope of Coverage Resona Bank, Ltd. Saitama Resona Bank, Ltd. The Kinki Osaka Bank, Ltd. Other main Group companies Concerning scope of Coverage Terms "The Resona Group","Resona","the Group": These each refer to the Resona Group and its main Group companies. Reporting period April 1st, 2011 March 31st, 2012 *Some important issues, which were not included in the above period, are covered by this report. Publication Information August, 2012 (posted on Resona Holdings Web site) Contact Information Corporate Communication Division CSR Promotion Office, Resona Holdings, Inc. Tokyo Head Office Fukagawa Gatharia W2 Bldg Kiba 1-Chome, Koto-ku, Tokyo , Japan Phone +81(3) Osaka Head Office 2-1, Bingomachi 2-chome, Chuo-ku, Osaka, Osaka Prefecture , Japan Phone +81(6) Website address: Facebook: 01 RESONA WAY CSR REPORT Data Edition
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