Online Certification & Recognition for Revenue Assurance Professionals

Transcription

1 Online Certification & Recognition for Revenue Assurance Professionals Certification Programs for Revenue Assurance Professionals in the Telecoms, DataComs, Satellite, Cable & related industries GRAPA Training and Certification Programs 1

2 Table of Contents GRAPA Certification Offers Worldwide Recognition Your Professional Advancement Starts Here... 4 GRAPA Certification Programs Certified Practitioner of Revenue Assurance (CP-RA)... 7 Certified Revenue Assurance Manager (C-RAM) Certified 4G Revenue Assurance Specialist (CS-4G/LTE)... 9 Certified NextGen Cable/Cloud Specialist (CS-NXTGEN) Certified Roaming Assurance Specialist (Data, Voice, GSM and WIFI) (CS-ROM) Certified Interconnect Revenue Assurance Specialist (CS-ICT) Class Substitution Options The GRAPA Certification Process Frequently Asked Questions Testimonials GRAPA Training and Certification Programs 2

3 School of Revenue Assurance GRAPA Certification Offers Worldwide Recognition The GRAPA School of Revenue Assurance is the continuation of our original Revenue Assurance Academy. The this school provides the revenue assurance professional with the opportunity to gain access to an extensive catalog of Revenue Assurance best practices, latest methodologies and standards based approaches to the ever expanding, and ever more complicated world of the RA professional. This School allows professionals to take specific short courses to focus on specific topics, while at the same time making our extensive catalog of intermediate and advanced Masters, Manager and Specialist programs available via the online, public regional event, or corporate onsite approach. GRAPA has offered certification for Telecommunications professionals since the beginning of The publication of GRAPA s ratified standards document for 2009, The Revenue Assurance Standards included a comprehensive Body of Knowledge spelling out the charter and scope of the Revenue Assurance function as practiced by our global membership. Since then, GRAPA has offered certification in line with those Standards and that Body of Knowledge. This standards-based approach is developed using a rigorous and ongoing review process that collects and distills the latest, most up-to-date and effective practices currently implemented by telcos of all types and sizes around the world. Because GRAPA s certification is based on professional principles and an in-depth standardsdriven methodology, GRAPA s certified professionals are able to apply their skills not just to environments where they have personal experience, but across a variety of situations to address whatever new and unique problems they encounter. This is an absolute necessity in an industry where new business models and technologies are producing continuous upheaval and disruptive change. GRAPA s certifications require intense and exhaustive continuous education and a stringent set of examinations and verification of relevant work experience, so they can provide management with a credible assurance of skills and ability. Management knows that by utilizing certified professionals, not only are their team members trained and tested according to a uniform understanding of their profession, but they can apply those skills in real-world situations. In the breadth and segmentation of GRAPA s certifications, professionals and organizations can be assured that not only does GRAPA offer a 360 o view of telecoms operations and revenues to those it certifies, but it is also able to offer that perspective at levels appropriate to the aptitude, ability and experience of those who seek certification whether they are National Regulators, CFOs, Internal Auditors, Revenue Assurance Managers, those with intermediate experience in telecoms, as well as those who are new or just starting out in Revenue Assurance or Telecoms Fraud. GRAPA Training and Certification Programs 3

4 Your Professional Advancement Starts Here The GRAPA School of Revenue Assurance provides the Revenue Assurance professional with a unique opportunity to gain access to the latest thinking, approaches and best practices in the protection of the revenues of the next generation Information, Communications and Technology carrier. Benefits of Attending the School of Revenue Assurance The Rites of Passage for the Revenue Assurance Professional Recognition for what you know/what you have accomplished Headstart on the changes that are coming/or have already happened Reassurance that you are covering everything that needs to be covered New Insights/New Perspectives Making your work easier, faster, & more productive Networking with other professionals just like you Over 800 professionals... have certified in one or more of the GRAPA programs, and the curriculum is continuously updated in order to reflect the absolute latest in the tasks that define the ever changing Revenue Assurance landscape. New Hires or new to the RA department Novices and people with limited experience and exposure Experienced RA analysts Managers Specialists People who want to get the edge in a specific area GRAPA Training and Certification Programs 4

5 GRAPA Training and Certification Programs 5

6 Certification Programs Unique Programs for Unique Professionals Beginners, Intermediate, Manager, Advanced & Specialist A program for wherever you are in your career Certified Practitioner of Revenue Assurance (CP-RA) This is the intermediate level foundational program attended by over 1000 Revenue Assurance professionals from around the world. The Certified Practitioner program focuses on providing professionals with a basis in the principles, methods and skills to enable them to attain proficiency in any line of business or specialty job. This program is the undisputed benchmark for the practice of Revenue Assurance as a professional endeavor. Students learn a scientific, systematic and comprehensive approach to the Revenue Assurance job. Certified Revenue Assurance Manager (C-RAM) For the professional that has attained the CP-RA designation, and is interested in establishing their skills and credentials as managers, this training program is available. The C-RAM program focuses on the governance, staffing, establishment of KPIs, and the managment of an effective Revenue Assurance team as a strategic component of a successful operation. Only a practicing Revenue Assurance Manager with a CP-RA certification and over 2 years of experience can apply for the C-RAM program. Certified 4G Revenue Assurance Specialist (CS-4G/LTE) The Certified Specialist in Revenue assurance for 4G program was designed for the RA professional interested in the focused study of the latest best practices in the assurance of 4G products and services. Certified NextGen Cable/Cloud Specialist (CS-NXTGEN) The Certified Specialist in Revenue assurance for NEXTGEN program was designed for the RA professional interested in the focused study of the latest best practices in the assurance of next generation wired, cable, cloud and fiber carrier operations. Certified Roaming Assurance Specialist (Data, Voice, GSM and WIFI) (CS-ROM) The certified spethe Certified Specialist in Revenue assurance for Roaming program was designed for the RA professional interested in the focused study of the latest best practices in the assurance of standard GSMA voice roaming operations including the assurance of TAP Files, DCH Relations, partner relations and Steering management. Certified Interconnect Revenue Assurance Specialist (CS-ICT) The Certified Specialist in Revenue assurance for Interconnect Voice program was designed for the RA professional interested in the focused study of the latest best practices in the assurance of standard interconnect voice operations including the assurance of partners, prices and settlement. GRAPA Training and Certification Programs 6

7 Revenue Assuance Core Certification Certified Practitioner of Revenue Assurance (CP-RA) GRAPA s intermediate level certification focuses on a practical, hands-on, standards based approach to Revenue Assurance. For practitioners performing the Revenue Assurance function on a day-to-day basis, this is an essential program of training and credentialization. It provides Revenue Assurance team members with the framework and techniques, as well as badly needed professional stature, required for practitioners to be successful within their organizations enabling and motivating them to effectively pursue revenue risk wherever it can be found. What Does Certification Offer? Those who certify will not only have a firm and fundamental grasp of GRAPA s standards, as well as GRAPA s standard controls across all telco domains and lines of business, they will also be able to implement that understanding towards the effective containment of revenue risk. Achievement of this certification, therefore, allows for a clear means of gaining professional status and confidence, allowing for accelerated professional development within your organization. Because the certification is structured to be comprehensive, it provides a detailed overview of Revenue Assurance issues and solutions from across the spectrum of telecoms businesses and addresses the appropriateness of controls for telcos of various sizes and situations. This allows professionals to return to their organizations with lessons learned by other telcos for implementation in their (often unique) operating environment. This approach ensures that certified professionals are rationalized in their approach, putting in place the appropriate level of controls to minimize risk, without resorting to needless redundancy that wastes budget and resources. OCRA-001* Required Courses Intro to Financial Assurance Choose any 4 OCRA courses listed here. Students may substitute classes from the Fraud, Billing and Marketing curriculum with clearance. OCRA-002 OCRA-003 OCRA-004 OCRA-005 OCRA-006 OCRA-007 OCRA-008 OCRA-009 OCRA-010 Course Option List Revenue Assurance for Voice Services PCRF, DPI, Diameter & AAA Billing and Assurance Revenue Assurance for Interconnect/Inter-Carrier Voice Revenue Assurance for Roaming Service Revenue Assurance for Cable/Cloud Services RA for Sales Channels Finance and Audit Corporate Sales Revenue Assurance for Data Roaming GRAPA Training and Certification Programs 7

8 Revenue Assuance Management Certification Certified Revenue Assurance Manager (C-RAM) GRAPA s master level certification in Revenue Assurance Management is the highest level of certification GRAPA offers in Revenue Assurance. This certification provides the tools and techniques executives in top management need in order to make informed decisions regarding their organization s appropriate appetite for risk. Certification will allow them to determine - based on data and analysis provided by the Revenue Assurance team - appropriate levels of coverage and controls across their organizations various domains. What Does Certification Offer? Mastery of GRAPA s telecoms management principles and ideas will allow executives to use the Revenue Assurance function to accelerate, rather than impede, the speed with which new products are proposed, developed, productized and launched. This will ensure that successful products enter the market ready and capable of generating significant revenues, while also providing a risk- and revenue-based methodology for determining when and how to minimize the impact of less successful programs. The certification will allow Executive Level Managers to provide useful direction and guidance as well as spell out a charter of responsibilities to their Revenue Assurance departments. In practical terms, the certification will also allow managers to provide effective KPIs, allow them to set useful goals/objectives as well as efficiently delegate roles/responsibilities within the Revenue Assurance team. The certification will also provide an operational model that allows Managers to manage the scope of their team given limited resources, as well as an ethos and approach that will ensure the Revenue Assurance team receives enthusiastic cooperation of other operational departments and managers. OCRAM-002* OCRAM-003* OCRAM-004* Required Courses Entreprenuership for Managers Vision and Missions Statement Development Charters and Service Level Agreements Choose 2 additional courses need to be choosen from the OCRA, OCRAM, OC-ADV, MPD or BOM: Course Option List OCRAM-001 Risk, Compliance and Fraud Management Principles OCRAM-005 Managing the Budgeting Process OCRAM-006 Team Management: Effective Leadership Principles and Practice OCRAM-007 Career Planning and Team Building Principles and Practice OCRAM-008 Managing Scope and Expectations OCRAM-009 Financial Management Principles OCRAM-010 Controls Master Class (Controls design and implementation) GRAPA Training and Certification Programs 8

9 Revenue Assurance Specialty Certifications Certified 4G Revenue Assurance Specialist (CS-4G/LTE) GRAPA s senior level 4G certification focuses on a practical, hands-on, standards based approach to Revenue Assurance for the protection of wireless 4G and LTE Revenues. The program has been prepared to support practitioners performing the Revenue Assurance function on a day-to-day basis, this is an essential program of training and credentialization. This program focuses on empowering the Revenue Assurance professional in their role as agents of positive change. Students are provided with customized presentations, checklists and workplans to provide for the training and support of marketing, billing, finance and other operational teams in the proper and assured method of 4G implementation. What Does Certification Offer? Online Program Students who choose to pursue this certification through attendance at online events will find that the GRAPA - 4G/ LTE Revenue Assurance Master Class, a broad range of specialized topics to choose from in order to accomplish their objectives. Management, Operations specialists, troubleshooters and business process specialists can gain first hand knowledge about the latest, proven, successful approaches to the realignment of your Revenue Assurance teams to better implement 4G/LTE products and services. 4G/LTE is a reality, but faster networks and radical new marketing plans make it difficult for your core billing, I/T, operations and accounting teams to keep up with the changes. New technologies, new business models, and new competitors are making it impossible for companies to plot a clear path through the murky waters of modern telecoms. But the fact that the future is unclear does not mean that you have to sit back and wait to see what happens. Wireless and Fixed Carriers around the world are re-defining roles and responsibilities, and re-inventing what it means to be a New Broadband (Mobile Broadband / Fixed Broadband) professional. Proactive Financial Controllers, Billing, I/T, Marketing, Product Developers, Revenue Assurance professionals, and Operational Managers are helping their companies come out ahead in this critical game of survival. Required Courses OCRA-003* PCRF, DPI, Diameter & AAA Billing and Assurance Students can choose any 4 of the courses listed below: OCRA-010 Revenue Assurance for Data Roaming Course Option List OCTF-004 EBOT-003 EBOT-009 EBOT-010 PPD-003 Hacking and Protection of Data Networks Wireless Data Business Operations PCRF Billing Cycle Management Data Roaming Business Operations Pricing & Product Development for Wireless Data (4G/LTE) PPD-010 Pricing & Product Development for Data Roaming Services GRAPA Training and Certification Programs 9

10 Revenue Assurance Specialty Certifications Certified NextGen Cable/Cloud Specialist (CS-NXTGEN) The Certified Specialist in Revenue Assurance for NEXTGEN program was designed for the RA professional interested in the focused study of the latest best practices in the assurance of next generation wired, cable, cloud and fiber carrier operations. GRAPA s senior level NextGen Cable/Cloud certification focuses on a practical, hands-on, standards based approach to Revenue Assurance for the protection of Fixed Line, DSL, Cable, Fiber and Hybrid network revenue management. The program has been prepared to support practitioners performing the Revenue Assurance function on a day-today basis This is an essential program of training and credentialization. This program focuses on empowering the Revenue Assurance professional in their role as agents of positive change. Students are provided with customized presentations, checklists and workplans to provide for the training and support of marketing, billing, finance and other operational teams in the proper and assured method of 4G implementation. What Does Certification Offer? Online Approach. Students who choose to pursue this certification through attendance at online events will find a broad range of specialized topics to choose from. The NextGen Wired/Fiber/Cable/DSL Revenue Assurance Master Class, involves the selection and completion of 5 10 hour courses which consist of briefings and workshops designed to train your companies top managers, troubleshooters and business process specialists with the chance to gain first hand knowledge about the latest, proven, successful approaches to the realignment of your teams to better implement Next Gen Wired products and services. NextGen and IMS is a reality, but faster networks and radical new marketing plans make it difficult for your core billing, I/T, operations and accounting teams to keep up with the changes. New technologies, new business models, and new competitors are making it impossible for companies to plot a clear path through the murky waters of modern telecoms. But the fact that the future is unclear does not mean that you have to sit back and wait to see what happens. Fixed Carriers around the world are re-defining roles and responsibilities, and re-inventing what it means to be a New Broadband (Mobile Broadband / Fixed Broadband) professional. Proactive Financial Controllers, Billing, I/T, Marketing, Product Developers, Revenue Assurance professionals, and Operational Managers are helping their companies come out ahead in this critical game of survival. OCRA-006* Required Courses Revenue Assurance for Cable / Cloud Services Students can choose any 4 of the courses listed below: OCTF-004 Hacking and Protection of Data Networks Course Option List OCTF-010 EBOT-006 PPD-006 Corporate Sales and Supplier Frauds: VAS, VNO, OTT, Outsourcing, and Money Laundering Wired Data Business Operations Pricing & Product Development for Wired Data (Cable/Cloud) Services GRAPA Training and Certification Programs 10

11 Revenue Assurance Specialty Certifications Certified Roaming Assurance Specialist (Data, Voice, GSM and WIFI) (CS-ROM) The Certified Specialist in Revenue assurance for Roaming program was designed for the RA professional interested in the focused study of the latest best practices in the assurance of standard GSMA voice roaming operations including the assurance of TAP Files, DCH Relations, partner relations and Steering management. Roaming is one of the newest and most profitable lines of business for many carriers. GSM carriers around the world have quickly learned about what a business bonanza roaming can be, and the new generation of CDMA, WIMAX, Airline Roaming, VOIP, Content, WIFI and other technologies are all forging their own new and innovative business models at a breakneck pace. But as is always the case, new business opportunities that involve a heavy reliance on partnerships, bring with them new risks, new responsibilities and a new generation of challenges. Network and technology professionals can get training and go to classes on how to run the technical side of roaming. Until now, there has been no viable option available to provide roaming operations and revenue protection people with the training that they so badly need. This program provides guidance and best practices in the protection of roaming revenues. Revenue assurance for roaming is a big job that spans almost every dimension of the telecommunications business model. Partner Management, Customer Service (Market), Margin and Profitability, Network, Signaling, Security, Fraud, Billing, Operational Integrity, Regulatory Compliance are all critical parts of the process. This program provides exposure, standards controls frameworks and procedures for all of them. What Does Certification Offer? Online Approach Students who choose to pursue this certification through attendance at online events will find a broad range of specialized topics to choose from. The Roaming Specialist - Revenue Assurance Program, involves the selection and completion of 5-10 hour courses which consist of briefings and workshops designed to train your team and provide them with first hand knowledge about the latest, proven, successful approaches to the realignment tp better implement Roaming operations. OCRA-005* Required Courses Revenue Assurance for Roaming Service Students can choose any 4 of the courses listed below: Course Option List OCRA-010 Revenue Assurance for Data Roaming OCTF-003 OCTF-004 OCTF-007 EBOT-005 EBOT-010 PPD-005 PPD-010 Hacking and Protection of Voice Networks Hacking and Protection of Data Networks Roaming Frauds: Exploits, Ctls & Containment Voice Roaming Business Operations Data Romaing Business Operations Pricing & Product Development for Roaming Pricing/Product Dev for Data Roaming Services GRAPA Training and Certification Programs 11

12 Revenue Assurance Specialty Certifications Certified Interconnect Revenue Assurance Specialist (CS-ICT) The Certified Specialist in Revenue assurance for Interconnect Voice program was designed for the RA professional interested in the focused study of the latest best practices in the assurance of standard interconnect voice operations including the assurance of partners, prices and settlement. While the business of interconnect has taken several leaps forward, the formal training and mentoring available to professionals responsible for running and protecting this line of business has not kept pace. New generation of Fraud Risks Denial of Revenue Frauds In the modern world of telecommunications, SIMBOXs and VOIP technology have created a literal avalanche of fraudsters, all making a living by cheating your company out of your revenue streams. This new breed of interconnect fraudster, is often more sophisticated, more organized and more tech savvy than your own team, and failure to understand the risks they represent can easily result in the loss of millions of dollars of revenue without even realizing that it is happening. New Generation of Partnership Models While the new technologies create an explosion of new fraud risks, they also create a large pool of new potential partners and business models as well. Understanding what your options are, and how to optimize your business model around the strengths and weaknesses of your competitors and partners can have a huge impact on your profitability. New Generation of Pricing and Settlement Issues Old school models of pricing and partner settlement are being displaced by newer, tougher and more profitable modes of doing business. The need for controls over security, fraud and the risk of margin loss have become a standard requirement every telecom. Old methods of running interconnect on the fly will no longer suffice. The GRAPA Interconnect Operations Program In response to these needs, GRAPA has developed a program that focuses entirely on the needs of interconnect operations managers and the people who work to assist them in running and protecting their business. This program provides structured lecture based training in the understanding, optimization and protection of interconnect revenue streams, while at the same time requiring the people involved in the process to immediately and effectively apply what they learn directly to their own real world situations. Students will be allowed to choose 5-10 hour courses from the following course offerings, allowing them to customize the program to meet their specific needs. OCRA-004 * Required Courses Revenue Assurance for Interconnect / Inter-Carrier Voice Students can choose any 4 of the courses listed below: Course Option List Hacking and Protection of Voice Networks OCTF-003 OCTF-005 OCTF-006 EBOT-004 PPD-004 Incursion Frauds: (IPPBX, call sell, premium rate, stuffing frauds) Bypass Frauds: (Sim-box, SS7 Spoofing ) Exploits, Controls & Containment Interconnect Voice Business Operations Pricing & Product Development for Interconnect Voice Services GRAPA Training and Certification Programs 12

13 OCRA-001 OCRA-002 OCRA-003 OCRA-004 OCRA-005 OCRA-006 OCRA-007 OCRA-008 OCRA-009 OCRA-010 Core Class List Intro to Financial Assurance Revenue Assurance for Voice Services PCRF, DPI, Diameter & AAA Billing and Assurance Revenue Assurance for Interconnect / Inter-Carrier Voice Revenue Assurance for Roaming Service Revenue Assurance for Cable / Cloud Services RA for Sales Channels Finance and Audit Corporate Sales Revenue Assurance for Data Roaming Class Substitution Policy: We believe the course of study that is recommended is optimal for most people. If you see a course you think will be more relevant, you are invited to request a class substitution form from your Membership Manager and get it approved by the Faculty Advisor; this will enable you to substitute any of these classes. OCTF 005 OCTF 006 Incursion Frauds: IPPBX, call sell, premium rate, stuffing frauds Bypass Frauds: (Sim-box, SS7 Spoofing) Exploits, Controls & Containment Class Substitution Options PPD003 PPD004 OCTF 007 Roaming Frauds: Exploits, Controls and Containment PPD005 EBOT001 Introduction to ICT Operations PPD006 Pricing & Product Development for Wireless Data (4G/LTE) Pricing & Product Development for Interconnect Voice Services Pricing & Product Development for Roaming Voice Services Pricing & Product Development for Wired Data (Cable/Cloud) Services EBOT002 Voice OnNet Business Operations PPD010 Pricing & Product Development for Data Roaming Services EBOT003 Wireless Data Business Operations OCRAM001 Risk, Compliance and Fraud Management Principles EBOT004 Interconnect Voice Business Operations OCRAM002 Entreprenuership for Managers EBOT005 Voice Roaming Business Operations OCRAM003 Vision and Missions Statement Development EBOT006 Wired Data Business Operations OCRAM004 Charters and Service Level Agreements EBOT007 Postpaid Billing Cycle Management OCRAM005 Managing the Budgeting Process EBOT008 Prepaid Billing Cycle Management OCRAM006 Team Management: Effective Leadership Principles and Practice EBOT009 PCRF Billing Cycle Management OCRAM007 Career Planning and Team Building Principles and Practice EBOT010 Data Romaing Business Operations OCRAM008 Managing Scope and Expectations PPD001 Pricing & Product Development for ICT OCRAM009 Financial Management Principles PPD002 Pricing & Product Development for Voice Services OCRAM010 Controls Master Class (Controls design and implementation) GRAPA Training and Certification Programs 13

14 The GRAPA Certification Process 1. Join GRAPA GRAPA membership is free. To join the association, all the candidate must do is enroll with a valid name, address and phone number. 2. Choose the Certification Program Review the different certification options available. The student must choose between the three major academies (Revenue Assurance, Fraud, and Finance) and then decide on the level of certification desired. 3. Submit Certification Application Form Each candidate is required to submit an extensive profile/self assessment. 4. Review Certification Syllabus Provided by GRAPA Your GRAPA Membership Manager will provide you with a recommended program syllabus. 5. Register for Class Based on your Program Options Report, you will be able to choose from the many different classes available and initiate the process. 6. Complete Prerequisite Requirements Each training class involves four sets of prerequisite timetables Commercial work out your payment schedule and method Technical verify and prepare your technology and Internet environment for an online class Logistical make the time available, secure travel and accomodations, and check entry visa requirements Practicum complete the course preparation work 7. Attend Class This is the easy part. Attend the class, network with professionals like yourself, challenge your teacher, and learn, learn, learn. 8. Pass Exams/Complete Practicum Requirements All candidates must pass the required tests and post-class assignments. 9. Verify Your Certification Check with your Membership Manager; check the website. 10. Display Your Certificate A GRAPA certificate is something to be proud of! GRAPA Training and Certification Programs 14

15 Frequenly Asked Questions 1. How can I get access to training? GRAPA certification training is offered in three different ways Online Real time live teacher interactive Live Regional Events At key cities around the world Onsite At your corporate ocation 2. How much does it cost to get certified? GRAPA certification costs depend on your experience, the certification you are trying to attain, and the partnership program your company has with GRAPA. Specific prices are associated with your certification package. Standard rates are posted on websites. 3. When are classes available? GRAPA offers dozens of classes each month, but class sizes and dates are constantly changing. Telecoms professionals lead hectic lives and is often difficult for people to commit to specific dates and time. GRAPA provides a rolling timetable, which means that we never cancel a class, but we reschedule it until a time that is convenient for the majority of students. 5. What times are online classes offered? Online classes are offered at times convenient to people in all time zones. Classes are scheduled in time slots so people in Australia, SEAsia, Africa, the Middle East, Europe, North America and South America all have available time. See the GRAPA websites for the latest scheduled classes 6. What about classes in languages other than English? GRAPA currently offers ALL classes in English and a limited number of online classes in Spanish. The Spanish classes are taught by Rob Mattison, by making use of a simultaneous interpreter. All course materials are available in Spanish. *Interpreted classes in French and Arabic are available on special request (and additional cost). 7. How long does the certification process take? The speed of certification is limited mostly by the student and the student s ability to organize the commercial, technical, logistical and case study work ahead of time. 8. How long is my certification valid? Certification is valid for five years from the date of completion of the program. After that, students are recommended to re-certify. Special re-certification programs are available. 4. Where is training held? Training classes are held at least once a year (often more than that) at strategic major cities around the world. Our anchor cities include: - Chicago - Miami - London - Amsterdam - Cape Town - Pune - Dubai - Kuala Lumpur GRAPA Training and Certification Programs 15

16 What Certified Professionals Have Said: RA Manager, Central America: This is the most comprehensive training course on Telecommunications, generally, and Revenue Assurance, specifically, that I have ever attended. The GRAPA trainer has intimate knowledge of the material and presented it in a clear and simple manner. Consultant, Europe: I have 12 years experience in Revenue Assurance, but the Revenue Assurance training still exceeded my expectation. I enjoyed organizing this training for both Premium and KPN and experienced the intake for this training as very professional. I am sure I will apply the gained knowledge in upcoming projects. The trainers are very professional and passionate, which is exactly what I like! Project Manager, Midde East This class was great! I now finally know how to start Revenue Assurance in our company. My attitude towards RA & FM was changed drastically by this training. For many more testmonials: For more information: Call: +1 (847) (GMT -6) Fax: +1 (707) [email protected] GRAPA Training and Certification Programs 16