SAP Approach to Support
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1 SAP Approach to Support Virtualization & Cloud Gunther Schmalzhaf, Solution Management SAP AG Maik Schmalstich, Technology Consulting SAP Germany Ralf Lindenlaub CoE/Value Prototyping and Office of the CTO SAP AG
2 Legal Disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions SAP AG. All rights reserved. / Page 2
3 Virtualization Technology has become Top Priority for Customers Top 10 Business and Technology Priorities in 2010 Source: Gartner EXP (January 2010) Use of virtualization in SAP environments Source: Raad (December 2008) Virtualization technology is a top priority for customers: The importance of virtualization has increased over the last few years. Virtualization is heavily used in the SAP datacenter SAP AG. All rights reserved. / Page 3
4 SAP support for a broad variety of OS & DB Releases Application Operating System Hardware SAP Support for OS and DB Platforms: Product availability matrix Broad variety of different OS and DB Platforms supported by SAP 2010 SAP AG. All rights reserved. / Page 4
5 Increasing adoption of Virtualization Technology in customer SAP Landscapes Application Application Virtualization Application Virtualization Operating System Server Virtualization Hardware Application Virtualization: SAP instances decoupled from OS (virtual hostnames). HA clusters and Adaptive Computing. Server Virtualization: SAP solutions supported on virtualization technology provided by SAP Technology Partners. OS Virtualization Hypervisor Virtualization Server Partitioning 2010 SAP AG. All rights reserved. / Page 5
6 Safe with Virtualization and Cloud Infrastructure Operating System Application Automation Private/Internal Cloud: Within the customer ss network Under control of the customer Virtualization Standardization Virtual Private Cloud: Accounting Hardware Provided by an external provider Secured & connected to the customer s network Benefits: High automation, on-demand software provisioning, automatic configuration Reduced costs (pay-per-use, ) Enhanced flexibility, with immediate access to scalable systems in the datacenter Public/External Cloud: Provided by an external provider Outside the customer s network 2010 SAP AG. All rights reserved. / Page 6
7 SAP Support Statement Today Infrastructure as a Service (IAAS) Cloud Is Infrastructure as a Service (IAAS) cloud technology currently supported by SAP? Private Cloud (inside customer datacenters): SAP supports its application stack in private cloud landscapes within customer datacenters. SAP support is tied to existing support statements for HW, OS and virtualization (see: PAM and Note that cloud-like landscapes with a high automation level may imply additional troubleshooting overhead. Public Cloud (provided by external cloud providers): The use of IAAS services provided by an public cloud service provider is currently not supported by SAP. See latest information in SAP Note: IAAS 2010 SAP AG. All rights reserved. / Page 7
8 SAP Support for ERP Customers Virtualization and Cloud Infrastructure On Premise On Demand 2010 SAP AG. All rights reserved. / Page 8
9 Virtualization & Cloud Program Innovations - Scenarios - Focus Areas SAP on-premise applications running in private clouds or virtual environments Management - workload, capacity, virtualization Automation, self services SAP application server enablement. Corporate On premise solution Private Cloud (Datacenter) Hybrid deployments - mix of on-premise and on-demand Connectivity (on-demand / on-premise, local / onpremise in public cloud Data management Integrated LM Processes for hybrid deployment User Management SAP on-premise applications running in public clouds. Provisioning, administration Security Public Cloud C t Integration with on-premise Provider lifecycle management. On premise solution Corporate On premise solution Datacenter On demand On demand On demand solution solution solution On premise solution Public Cloud Provider Corporate On premise solution Private Cloud (Datacenter) 2010 SAP AG. All rights reserved. / Page 9
10 Virtualization & Cloud Program The Mission: SAP to define and develop enabling technology as well as management tools and value added services to help customers deploy and manage existing SAP applications in virtualized data centers and cloud. Today Outlook SAP landscapes supported virtualization it ti platforms SAP management solutions for physical and virtual infrastructures SAP Consulting offerings for virtualization Value Prototyping to provide SAP landscapes services Partner network and solutions Unify current available technologies Extend operation support to public cloud infrastructures Cloud services provider certification (for Outsourcing partners offering cloud services) Extend collaboration with cloud partners Single unified set of management solutions - pilots planned in 2010 Development concepts around cloud 2010 SAP AG. All rights reserved. / Page 10
11 Virtualization & Cloud Program Management-Solution Unification What: Unify current management products and prototypes into a future management solution managing all sizes of SAP landscapes in physical, virtual and cloud infrastructures. Current SAP Mgmt. Tools for Virtualization & Cloud Requirement Validation Future Solution Adaptive Computing Controller Available Product We have heard Current focus - SAP management you at Virtual Landscape Management SAP service offering Current focus - orchestration and fenced cloning Virtualization of SAP landscapes Stratus Proof of Concept Week: Current focus - SAP deployment and automation Cloud Controller Service Proof of Concept UNIFY Focus areas - manage SAP systems in the public cloud infrastructure New SAP Management Input from Solution for customers and Virtualization partners and Cloud Requirements Infrastructures t definition Based on Started Q1, defined 2010 requirements Best of all current initiatives Pilots planned in SAP AG. All rights reserved. / Page 11
12 The Future - SAP Management Solution for Virtualization and Cloud Infrastructures The new unified solution is planned to be a solution for all landscape sizes. The Product features will be verified and prioritized with customers & partners. Currently planned and to be prioritized focus areas : Helping to reduce physical servers by supporting physical, virtual and cloud infrastructure. End-to-End SAP landscape and scenario provisioning. Automation capabilities for Capacity and Availability Management End-to-End SAP system copy and cloning SAP System Management in Cloud infrastructures Extend local datacenter to the cloud Basic Billing and Reporting Support for HA and Disaster Recovery scenarios Open API interfaces for easy integration with partners and customers. Allow extended usage of virtualization capabilities provided by technology partners. Platform agnostic: support for broad range OS, storage and virtualization technologies SAP AG. All rights reserved. / Page 12
13 High Level Overview - SAP Management Solution for Virtualization & Cloud Infrastructures Management Frameworks SAP Application Open API Management Platform Policy Based & Declarative User Interface Cloud Inf rastructure Physical & Virtual Servers 2010 SAP AG. All rights reserved. / Page 13
14 Complete Solution with Services Services Management Platform Virtualization Physical Compute Resources Storage Network Cloud Infrastructure 2010 SAP AG. All rights reserved. / Page 14
15 Public clouds for new service levels & options for providers Core competencies Large size for efficiencies i i of scale Ecosystem of expertise / partners for value prototyping and issue resolution Powerful and flexible network to communicate large systems (green arrow) Public SAP Cloud Update Option SAP Virtual Appliance Factory ready for download SAP training & know how transfer Private SAP Cloud Production Physical Upgrades & Changes Virtual Dev. & Testing Free trial Center Collaborative solution scoping, can include customer data Success means solution is transferred to private cloud or run at hoster site Support Options Value prototyping & strategy consultancy virtualization / cloud transformation topics issue resolution with the experts for the toughest issues Regulatory compliance tests 2010 SAP AG. All rights reserved. / Page 15
16 Unified Managed Virtual SAP Landscapes Business layer Integrated monitoring and system management along entire stack Web-UI Native Plug-ins Self Service Portal Dashboards Landscape-level provisioning with unique SAP application template support & automated cloning Monito oring and Management Applicatio on Templates Virtual Landscape Layer One-time definition of a Master Virtual Landscape (VL) as to network and storage configurations Wizard-based VL cloning in minutes and without post-provisioning work Use of SAP appliance templates or reuse of own for consistency Infrastructure layer Open platform for best-of-breed Lower TCO via optimized HW utilization and maintenance automation Flexibility of scaling up or down Security and reliability 2010 SAP AG. All rights reserved. / Page 16
17 SAP Virtual Appliance Factory Templates developed by SAP Value Prototyping VAF BO Data Services 3.10 SP1 CRM 7.0 SR1 ABAP CRM 7.0 SR1 JAVA IDES ECC 6.04 EHP4 Parent ID: XXX NW Enterprise Portal 7.00+EHP01+BW Live Cache 7.00 MDM 7.11 NW Business Warehouse 7.00 SP17 ABAP NW Developer Studio 7.11 SCM 7.00 SR1 ABAP SRM 7.00 JAVA TREX Version 2 - ACC enabled ACC Tools integrated t Virtual hostnames Built over years of VL creation and large variety of customer projects Cover a large range of common landscapes, with new releases added immediately Completely configured Completely installed, patched and tested SAP applications Optimized virtual HW for each SAP system Templates continuously maintained Deltas delivered and tested by SAP Value Prototyping Labs or Solution Partner Also easily created by customer Save weeks of work compared to manual configuration Browse and choose your templates via the ecloudmanager Deployment Wizard 2010 SAP AG. All rights reserved. / Page 17
18 Creating Service Incubator: Implement a Global Virtualization & Cloud Computing Hub Enhance Rollout of new solutions / new releases SAP AG Service Development / Solution Design Delivery Enablement Go-to-Market Delivery Enablement Dli Delivery Support Market Units Global l Delivery Implementation Partner Provide feedback from customers Core Service Delivery: CoE / Value Prototyping Service Function: Central Knowledge Documentation & Distribution Market Feedback Service Innovation Resources for Delivery Support Technology Partner 2010 SAP AG. All rights reserved. / Page 18
19 Innovating with Customers & Partners Collaboration Channels Partner Collaboration Channels Customer Collaboration Channels Partner Council SAP User Groups SAP NetWeaver Partner Council DSAG Workgroups Virtualization (business community) & Cloud SAP NetWeaver Partner ASUG Influence Council Workgroup (technical Virtualization community) Activities & Events Activities & Events Strategy Sessions & Customer Interface certifications Surveys Compliance tests SDN Community Trainings i Trainings i Technology Advisory Board 2010 SAP AG. All rights reserved. / Page 19
20 Further Information SAP Public Web: SAP Developer Network (SDN): Related SAP Education and Certification Opportunities Contact SAP AG. All rights reserved. / Page 20
21 Business impact? What if SAP were to give you a custom SAP landscape to try before you buy, provisioned by your AE? And let you take it home or host it for you as you chose? What if SAP were to generally deliver its applications as virtual appliances, for you to have up and running hours after download? What if you could manage golden masters of your custom SAP applications/landscapes across the company for immediate consistent rollout? What if you could provision a complete multi-tier multi-system SAP landscape in 10 minutes for development, QA, production, testing or whatever need you have? What if your internal IT customers could use a self-service portal to access SAP resources on-demand and deal with all SLA topics? What if you could monitor and administer the complete infrastructure and SAP stack in one console with a policy-engine to back you up? Compare SaaS competitors much easier to try out and get started 4-8 weeks average to set up a new SAP landscape at customer sites IT staff spending most time with maintenance, not supporting new business 2010 SAP AG. All rights reserved. / Page 21
22 2010 SAP AG. All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iseries, pseries, xseries, zseries, eserver, z/vm, z/os, i5/os, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, Clear Enterprise, SAP BusinessObjects Explorer and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP France in the United States and in other countries. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links This contained presentation in and these SAP s materials strategy and possible does future not endorse developments your are use subject of third-party to change and Web may be pages changed nor by provide SAP at any time warranty for any reason whatsoever without notice. relating This document to third-party is provided Web without pages. a warranty of any kind, 2010 SAP AG. All rights reserved. / Page 22
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