Management Pack Pack

Transcription

1 Management Pack Pack Management Dedicated to Managing Your Investment Permanent Byron Coastal Real Estate 1/27 Fletcher Street, Byron Bay NSW 2481 Ph: Ah: visit us online at byroncoastal.com.au

2 Introduction As an owner of an investment property - the next critical decision, is to decide how it will be managed and by whom. Should I try and manage it myself, or put it in the hands of a real estate agency? It will always be your decision, but there are many advantages of using a skilled and qualified agency, such as Byron Coastal Real Estate to manage your property. Our team of qualified property managers are dedicated to managing your investment by securing you the best possible price, but also quality tenants who will pay their rent and care for your property. We re confident our people, our processes and commitment to you will exceed your expectations. Why Byron Coastal Byron Coastal is run by principal Gail Fuller who has 17 years experience in the industry both in Property Management and Sales in Byron Bay and the Shire. Many companies have seen property management as something handled at the back of the office, hidden away, where we have made it the foundation and backbone of our business and our daily focus. With very tight systems and procedures in place you can rest peacefully knowing that your investment is safe and increasing in value with market prices. The management team at Byron Coastal are here to service you and provide sound recommendations to ensure your property is always maintained to a high standard.

3 Paperwork for Permanent Management Property Management has to deal and process a lot of paperwork and ensure it is compliant with the act at all times. This list is just some of the work it entails: Application Forms Preparation of personalized Tenancy Lease Agreements (lease) Detailed condition reports on entry (before) photos on entry for lease Water meter readings Periodic Inspection reports (during) Exit Condition reports (on vacating) Lodge Bond authority Form registered at the Department of Fair Trading Landlord Protection Insurance Smoke Alarm and Electrical Safety Compliance Setting up direct debits with the bank so your rent is paid on time Receipting banking to trust account Swimming pool compliance Lease renewals Notice to remedy breaches Eviction Notices Notice of Intention to Sell Arrange owner inspections Property Management is a specialised field. Our people are experts and have access to all the latest training updating their knowledge and access to relevant authorities on changes to the legislation. Day to Day Management Our staff conduct regular rent reviews to ensure your property is kept in line with market increases. Routine inspections are conducted three to four times a year. We ensure that we have our first inspection within 4-6 weeks of your new tenant entering the property. We like to know that the tenant is maintaining your property to our approved standard. At this time we also check for any maintenance issues that may have arisen. You will always be contacted first before a tradesperson is sent out so you can be involved in any decision made, when it comes to spending your money.

4 The Team When you appoint Byron Coastal to manage your investment property, you can relax knowing that someone who is licensed, purposed trained, organized, system backed, and completely conversant with the Residential Tenancies Act will be attending to every detail. Our team work as and are a team and each know what is happening with your property daily. No need to worry if your manager is on holiday or sick as the other staff members can assist instantly. Selection of Tenants Our property managers thoroughly screen every prospective tenant, conducting stringent background checks and verifying all references and employment details. Copies of bank statements and previous rental ledges are obtained to see the consistency of incomes and past commitments to paying rent on time. We have access to TICCA (Default Tenancy Control System) which will reveal any poor history that a tenant may have, including defaults on rent and damage to property. It is the largest operating database in Australia for tenants. By downloading a report we can ascertain whether they are suitable for your property.

5 Negotiation Real estate professionals are in the business of negotiating. And a good agent should be very experienced in the negotiation process. When it comes time for a rent increase, or other proposed changes to tenancy agreements, our property managers are equipped with the right skills to successfully negotiate with your tenant to achieve the best possible outcome for you. Tradespersons Our property managers have a team of skilled professional tradespersons that are on hand daily for routine maintenance and emergency situations. Due to the amount of work these tradespersons receive from our agency we have negotiated competitive prices in exchange for loyalty- obviously this is a real advantage as our tradespersons will prioritise our requests and saving money for you on your bills. We have plans in place for out of hour emergencies when unexpected things occur. Our staff are available 24 hours a day and can arrange emergency relief for tenants. This saves you being disturbed. Accounting At Byron Coastal Real Estate we use dedicated property management software to apply standard bookkeeping principles for the administration of our properties under management. We take responsibility for all accounting administration including collection of rent and payment of outgoings, and any other payments you request us to make on your behalf. In addition to this we provide you with a fully itemised monthly statement with payment direct into your nominated bank account. Service We are committed to delivering excellence in service in all facets of Property Management, in fact we pride ourselves on our Management division, which is growing daily, and our reputation for superior service is a constant referral basis for more business. Our clients comment that we are easiest and the nicest in the business to deal with which makes the transaction enjoyable for all. We pride ourselves on being honest and transparent in all areas and our staff are committed to developing long standing relationships with all our clients.

6 Our promise and guarantee to you We will: Find the most suitable tenant for your property, respecting your wishes with regards to all stipulations, including permission (or not) of pets Find suitable tenants in the shortest possible time from our database, website and network of contacts Provide inspections by appointment, collect ID on inspection,including outside office hours Provide constant feedback, informing you of the enquiry level and activity on your property during the letting stage Process applications within 48 hours including TICCA checks and financial background and personal checks. Service all tenant and prospective tenant enquiries Return all phone calls, s or other written correspondence within 24 hours Send a copy of all lease paperwork for your records Place a for rent sign on your property Complete a intensive ingoing condition report and photos before commencement of the tenancy Assist the tenants with connection of services using local providers if desired Carry out routine inspections every quarter ( the maximum amount required by law). We take digital photos for you and send these with a detailed written report on your property. Report if maintenance is required.

7 Read what our landlords are saying about us! Hi Kirsty, Please find below my thoughts on how you have handled our rental property. We have been so impressed with the service offered by Byron Coastal Rentals and especially their Property Manager, Kirsty. We wanted to rent our property over a short seven week period while we were away overseas. We called their office and on the same day two representatives of the company visited our premises, took photos and discussed their terms and conditions. Within twenty four hours they found a suitable tenant who they screened in detail to fit with our needs and after a detailed inventory was carried out we left our property in their good hands. While we were away overseas Kirsty stayed in regular contact with us, pointing out issues that the tenant had raised including the repair of a backdoor handle and sending photos by showing an algae problem with the pool following heavy rain in the area. Both issues were quickly fixed as they called in the appropriate tradesmen. We highly recommend Byron Coastal Rentals to anyone considering letting their property for a short or long term period. To avoid the worries and concerns of renting a property to strangers we in future will always hand over the task to Kirsty and her team. Thank you for all your help and professionalism. ~ Regards Barrie and Marleen Peters Hi Kirsty, I have been very happy with your services. I find communication with you very professional as well as being relaxed and easy. Creating the distance between the tenant and me as the landlady, has been liberating and a great comfort. I did not realise how stressful managing the properties had become for me until I handed it all over to you at Byron Coastal Real Estate. In addition I have found a willingness on your part to be open to my opinions and work together with me to ensure my satisfaction. Historically I have found an arrogant and dismissive attitude which prompted me to self manage my properties until now. ~ Kind regards Jan Kirsty really helped me find way when it came to managing my property, helping to identify what would work best and make that happen as quickly as possible. The house was fixed up and tenanted in less than 2 weeks and I really appreciated Kirsty s friendly and caring nature that was extended to both myself and the tenants now living in the house. I would recommend her without hesitation. ~ Sarah I have owned an investment property in the Sunrise area of Byron Bay for over 10 years and I have used 3 different real estate agencies to manage my property over this time. Byron Coastal Real Estate now manage my rental property. I have to say that Byron Coastal Real Estate has been the most professional real estate agency I have dealt with in Byron, by far. When I first decided to list my rental property with Byron Coastal Real Estate last year, I was pleasantly surprised at how proactive they were. The team were great at contacting me to keep me up to speed with tenant inspections and applications. I never felt that I had to ring them to ask for information as they always contacted me first. I have also been impressed with their regular tenant inspections and the photos they send me to confirm that inspections have been completed and that all is ok. I know I can count on Byron Coastal to manage my property professionally, to keep me informed and to respond to any requests. I recommend Byron Coastal Real Estate to other owners in the Byron area. They are a pleasure to deal with and offer a high level of professionalism. ~ Nikolina, owner Sunrise My property in Byron bay has been managed by Byron Coastal Real Estate for several years. In that time they have diligently carried out regular inspections, given good advice on maintenance issues, seamlessly re-let the property when the occasion arises and handled all my requests promptly and thoroughly, thereby giving the owner reassurance that the property is in good hands. ~ Robert, Mossman QLD Yes am very happy to give your rental management team great praise on the professional way my rental property has been looked after. I am impressed with the standard of the tenants that are renting the property and the great service provided to me the landlord. Excellent and thank-you all. ~ Paris Dali, Moorabbin VIC

8 Read what our tenants are saying about us! Dear Kirsty, I just wanted to say thankyou for showing me the place in Sunrise estate on Friday afternoon and for the professional way you handled the viewing. The standard and high esteem you held for your client was refreshing. Sorry the place didn t work for my daughter and myself. ~ Best wishes Lucille Martin The Byron Coastal Real Estate team have been great in taking care of my rental issues and have been sensitive in dealing with any difficulties. As a long term rental tenant I m finding the current team particularly effective. As an example, I was getting nervous about my upcoming lease renewal in March (given the lack of and expense of Byron rentals) so one of the agents contacted the owner to get that information for me, which was luckily positive. They are always quick to deal with any problems at the house and listen to my concerns and opinions as a long term tenant. They are skilled at negotiation with the owner and with me, when things don t necessarily mesh. Definitely up there with the best of realestate agents during 26 years of renting in Byron Bay. ~ Deb, Byron Bay Byron Coastal negotiated both a short and longer-term let for my me and my family in Byron Bay after we moved back home from London. During all the elements of both transactions (from inspection to inventory checking, lease preparation, rental collection and so on), the team was professional, kind and punctual. Dealing with them wasn t just necessary, it was a pleasure. I would highly recommend Byron Coastal to anyone renting or buying in Byron Bay. ~ Laura, Byron Bay Read what our contractors are saying about us! I have been a Painter and Decorator in Byron for the past 8 years. Over the last year Byron Coastal Real Estate have been using me to maintain/re-paint their holiday and permanent rental properties. They are a great company to do work for. Everything seems to flow smoothly, from receiving a quote request,lodging the quote, getting approval and finally receiving payment. Everything seems so uncomplicated. All the staff are very very friendly and easy to speak to. They treat me as a person not just a contractor. It s great to know that I can approach them with any issues I have regarding a job and they will help me in every possible way they can. It s been a great journey so far and I hope it continues for years to come. ~ Raj Rana, Painter and Decorator

9 Fees and Charges All our management fees are a tax deductible expense, and are very competitive in the current market place. Commission on rent collected - 8.8% (including GST) Letting fee - one week s rent plus GST (original tenant and each subsequent) Lease preparation fee - $44.00 (including GST) Sundry fee - $6.60 (including GST)/month Tribunal fees - application (at cost), attendance $55.00/hour, preparation $25.00/hour (including GST) Inventory fee - $55.00 (including GST) for first hour, $25.00 (including GST) for each hour thereafter. This applies for furnished properties only.

10 Sales If you are considering selling your investment property, come and chat to us about the possibilities available to ensure an easy transaction for the tenants and you. As we know the property intimately and have a strong relationship with the tenants, it provides security and removes the uncertainty for the tenants. We can speak to perspective buyers about the property and returns available with transparency. Together we discuss the starting process and what are the tenants rights in regards to their current lease and what happens if you decide to sell. If at the point of signing a new lease the landlord has not disclosed the decision to sell the property in the signed residential tenancy agreement the tenants can vacate though out the fixed term lease giving 14 days notice. If the tenants are not in a fixed term lease then they will be given 30 days notice at the point of exchange of contracts to vacate. We are required to provide 14 days notice to the tenant before an initial inspection can be undertaken. Even if you would just like to see how your property is performing in the current market place, to know your investment is working for your future, we can provide a current market assessment for you. Contact Scot Fuller or Gail Fuller or in the office on

11 Contact Information Byron Coastal Real Estate Shop 1/27 Fletcher Street, PO Box 2603, Byron Bay NSW 2481 ABN P: F: E: W: Principal Gail Fuller J.P M: Holiday Team Saskia Lonsdale Holiday Manager Renee White Guest relations Nicole Mensinga - Marketing and Guest Relations office@byroncoastal.com.au Permanent Team Kirsty Harland Property Manager rentals@byroncoastal.com.au Shannon Everest- Property Associate rent@byroncoastal.com.au Sales Gail Fuller Director/Principal gail@byroncoastal.com.au Scot Fuller Licensee/Sales Manager scot@byroncoastal.com.au Investment and Financial Advice Campbell Korff Campbell.korff@ybr.com.au