Intermec Global Advanced Services

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1 Assessment and Planning Services Site Survey and Certification Services Installation Services ReadiCare SM Services System Performance Consulting Intermec Global Advanced Services Global Solutions

2 Intermec Global Advanced Services Planning and facilitating a new deployment or refresh of automatic identification and data capture (AIDC) technology can be a daunting task. But it doesn t have to be. Intermec s industry-leading expertise, coupled with its comprehensive suite of Advanced Services, takes the complexity out of technology integration projects while safeguarding your organization s operational effectiveness and revenue in the process. Intermec Global Advanced Services are designed to ensure fast, easy, reliable, wireless networked AIDC technology deployments. Before, during and after implementation of your WLAN, WWAN, RFID or traditional barcode network solution, Intermec AIDC experts assist at every step of a project life cycle from initial business assessment to the installation and optimization of network infrastructure and devices in your organization s warehouse, industrial plant, campus environment or fast-moving field fleet. Unlike other information network experts and wireless system integrators, Intermec understands AIDC technology and how to deploy it, even in the real world of a harsh industrial environment. Intermec works from the AIDC device technology up, so you achieve fully optimized, integrated system performance, minimizing infrastructure costs without sacrificing wireless coverage, responsiveness or reliability. So whether you re deploying a new system, extending existing infrastructure or refreshing supply chain and mobile operations with up-todate imaging, data capture and printer technology, Intermec Global Advanced Services ensures AIDC projects get rolled out on-time, on budget and with limited business disruptions. Intermec AIDC experts are routinely deployed all over the world working with our business partners and local customers to assure AIDC implementations provide proper network security, scalability and interoperability, as well as compatibility with legacy equipment and systems. For easy deployment and immediate productivity in the real world of rugged mobile applications and harsh industrial environments, think Intermec Global Advanced Services.

3 ASSESSMENT AND PLANNING SERVICES With the widest range of enterprise and business applications experience in the industry, Intermec will assess and optimize the performance of networked AIDC systems inside the warehouse, across the campus and out in the field. Intermec will match AIDC technology to your business goals, application environment and operating processes. Intermec experts will assess AIDC technology alternatives, specify physical installation requirements, evaluate network infrastructure and operating processes and uncover opportunities to extend and optimize AIDC technology. In-Premise Wireless Site Assessment Wireless network performance and requirements can change over time with the evolution of your organization s operations, increases in number of users, bandwidth requirements for advanced applications or physical changes in RF conditions. For existing local area networks, Intermec will evaluate performance requirements and then re-evaluate existing access point locations and configuration, including network security, and deliver recommendations for optimum wireless performance. A site assessment may be conducted to isolate unknown or unintended sources of wireless degradation, or as a periodic health check to confirm that an organization s network performance, security and compliance requirements are being met. Technology Feasibility & Proof of Concept Intermec will evaluate your organization s operating environment and business strategy, as well as potential technology solutions. We will identify implementation requirements, including physical installation of devices, network architecture and needed bandwidth. If you are in an early stage of considering AIDC, Intermec s feasibility and proof of concept expertise can pre-qualify your organization s AIDC business plan in as little as one day a cost effective way to validate the business case, establish the scope and success criteria before investing in a comprehensive development project. SITE SURVEY AND CERTIFICATION SERVICES A warehouse is not an office, but it does need to function as one. With high ceilings, concrete floors, metal racks and bay doors, changing contents and moving equipment, industrial spaces pose a challenging, even hostile, RF environment for wireless networks. Simply extending an office wireless network configuration into a warehouse is not a practical solution and can prove a costly mistake. Multi-path signal propagation and interference, improperly configured RF sensitivity and power, and dynamically-changing RF absorption characteristics in a warehouse can lead to intermittent, unreliable wireless coverage, which results in unproductive and frustrated workers and additional infrastructure expenses. Intermec brings expertise in mobile wireless antenna configuration, along with the practical experience of over 5000 rugged industrial warehouse network deployments. Recognizing this unique combination of antenna expertise and practical experience, Cisco named Intermec its firstever certified Solutions Technology Integration Partner. With Intermec s unique expertise in harsh industrial wireless environments, we can assure your network delivers the same reliable signal strength, coverage, connectivity and scalability within your warehouse, plant, campus or field environment as you would expect inside an office. In-Premise WLAN Design and Deployment Coupling special site survey software and analysis techniques with expert knowledge of AIDC a/b/g/n, mesh and Bluetooth applications in indoor, outdoor and harsh industrial environments, Intermec determines how many access points and antennas are needed, where to locate them, and how to configure them with Intermec handheld computers, data capture devices and printers matching device types, channels, sensitivity, transmit power, range and network coverage in an optimized wireless AIDC system. Testing and Trials When your AIDC system includes software, hardware and wireless network elements from multiple vendors, pilot testing by Intermec will verify all elements operate together as a system before in-premise installation or field deployment. Enabled by extensive AIDC network and device emulation capability, Intermec assures off-the-shelf components and special customizations all perform together to your specification before go-live so your organization will come online with confidence.

4 READICARE SM SERVICES We take care of your deployment details. Intermec s Advanced ReadiCare Services assures our technology and solutions arrive in the field on time as an integrated system configured, tested, ready for your network and applications and shipped directly to the point of use. Intermec saves you time and precious staff resources by providing access to our support team, as well as a dedicated service facility specifically engineered for AIDC system customization, verification and proven expertise across AIDC technologies, products and vendors. You benefit from a tested project control process, established telephone carrier and software provider alliances, and the practical know-how to make rugged AIDC technology an integral part of your operations whether that includes a high volume warehouse or a fast-moving field workforce. INSTALLATION SERVICES A precision installation locks down the recommendations of a wireless site survey to realize the full potential of wireless AIDC from your mobile operations and equipment. In multi-story, multi-building, multi-campus environments such as hospitals, industrial production facilities, retail and office complexes, freight-handling facilities and distribution centers, precision installation is an Intermec core competency. Unlike installers who merely pull cable, Intermec knows AIDC applications, and can assure the installation and supporting AIDC devices are tuned together. This delivers performance-matched efficiency, so your organization can go to work in a new installation without waiting for follow-up system configuration, monitoring or troubleshooting. And it means you minimize infrastructure costs without sacrificing coverage, responsiveness or reliability. Intermec in-vehicle installations can integrate fixed-mount data collection devices into your fleet of forklifts or trucks, in all of your operating locations simultaneously. That means you can bring an entire fleet online at one time, without staggering installations or disrupting operations. ReadiCare represents unprecedented value in challenging economic times and rapidly evolving business conditions. The adaptability, scalability and predictability of ReadiCare provide network and operations managers project control and confidence that only Intermec can deliver. Deployment Scheduling and Project Management Intermec will receive, confirm, record and store all devices and accessories, screen and resolve out-of-box warranty failures or abnormalities, and store hardware until released for shipment. We coordinate release quantities, dates, destinations, packing, shipping and insurance, as well as physical inventory record-keeping and reporting. Device/System Integration, Testing, Storage, Staging Intermec will test devices and emulate systems to confirm interoperability with your organization s network, servers, and software and can register devices on your network. We can stage hardware, manuals, user instructions, batteries, chargers and accessories for shipment together as kits, and then charge batteries, install screen protectors, apply asset tags and other labeling. All identifying information is documented such as device serial number, IP address, MAC address, wireless cell carrier identifiers, shipment destination and other asset management information. We will report that information to you, or even load it directly into your asset database. From the largest truck fleet cab installation project to the most exacting RFID implementation, precision installation by Intermec means minimum total time for your AIDC rollout and the quickest possible return on investment. In-Premise WLAN, RFID and Forklift Installations Intermec ensures that AIDC technology is installed correctly. Placement of fixed-mount computers, imagers, RFID readers and antennas in your physical plant, on forklifts, and in material handlers is performed with precision. And unlike other installers, we can work from the AIDC device up your wireless environment and devices will be optimized as a system, by the people who know them best. Field Mobile WWAN, RFID and Truck Installations Fixed-mount data collection devices, expertly integrated into truck and delivery van cabs, promote driver safety and productivity. Installation by Intermec reflects careful attention to detail and experience earned from thousands of installations in supply chain and field operations like yours.

5 Device Software Configuration Intermec will install, update and test device firmware, operating system software, device management software agents and custom application software and cab programs. We can configure and verify device parameters such as keyboard settings, battery power management settings, transmit power and range, language, font settings, custom forms and logos, lockdown menu, clock time and time zone. Intermec can verify operation to a test script specified by your organization s network managers, load WEP/WPA-II key network security data and confirm compliance with your organization s network security requirements. WWAN Activation and Provisioning Service Intermec will register your new handheld computers with your cell carrier, as well as firmware provisioning, SIM programming and installation, and device configuration so new computers arrive in the field ready to transmit and receive in your service area and along your routes, right out of the box. And unlike others, Intermec can provide activation and provisioning on every major wireless carrier network on the North American continent all under one roof for complete convenience no matter where you deploy your field mobile fleet. Handheld computers extend the power and reach of your data collection applications and activation by Intermec enables those computers. Customized Application Guides, Manuals and Documentation Services Intermec training experts will prepare documentation, labeling, training and deployment aids customized to your specification, to enable fast adoption and full productivity by your mobile workforce. ADVANCED SERVICES PERFORMANCE GUARANTEE Intermec guarantees your AIDC installation project will come in time and on budget. If additional network wireless components or modifications are ever needed to resolve a coverage problem within 18 months of an Intermec Site Survey, Certification or Installation, Intermec will assume responsibility for the additional cost. SYSTEM PERFORMANCE CONSULTING Before and during implementation, Intermec AIDC systems engineers, analysts, and business application experts help you integrate software, hardware, wireless network infrastructure and applications to drive business results. But even after go-live, Intermec's network AIDC system experts remain available to help your organization optimize and diagnose installed system performance. ONLY INTERMEC Other companies offer wireless network expertise, but only Intermec combines it with vertical expertise and practical experience in supply chain and material handling operations in the plant, in the warehouse and in the field. Whether your organization is managing the heaviest industrial freight or the most delicate life-saving pharmaceuticals, our forty-year heritage of patents and innovation is unmatched in the AIDC arena. The proof is evident in products like CN50 and PB Printers. At Intermec, the industry s most comprehensive offering of AIDC technology solutions is complemented by a robust offering of global services. Cisco CCX Certified, wireless LAN Certified, recognized by industry analysts, specified by Fortune 100 companies, Intermec Global Services is the wireless mobility expert for any automated information and data capture application.

6 A Global Partner, Delivering Best-in-Class Services & Support Intermec Global Services ( provides customers and partners a global point of contact for best-in-class support, repair, education, advanced and managed services. We deliver business continuity expertise. From evaluation to integration and implementation, Intermec Global Services helps deliver a total customer solution for managing, controlling, optimizing and securing devices, assets and resources. Our comprehensive portfolio offers customers a total solution for optimizing, managing, controlling and securing enduser devices, assets and resources across Automatic Identification and Data Capture (AIDC) technologies. For more information, or to make an Intermec service solution part of your product order, please see us online at or contact your Intermec Sales Representative. North America Corporate Headquarters th Avenue West Everett, Washington Phone: (425) Fax: (425) North Latin America Headquarters Office Mexico Phone: Fax: South Latin America Headquarters Office Brazil Phone: Fax: Europe/Middle East & Africa Headquarters Office Reading, United Kingdom Phone: Fax: Asia Pacific Headquarters Office Singapore Phone: Fax: Internet Worldwide Locations: Sales Toll Free NA: (800) Toll in NA: (425) Freephone ROW: Toll ROW: OEM Sales Phone: (425) Media Sales Phone: (513) Customer Service and Support Toll Free NA: (800) Toll in NA: (425) Copyright 2010 Intermec Technologies Corporation. All rights reserved. Intermec is a registered trademark of Intermec Technologies Corporation. All other trademarks are the property of their respective owners. Printed in the U.S.A _02A 07/10 In a continuing effort to improve our products, Intermec Technologies Corporation reserves the right to change specifications and features without prior notice.