Aptelis OnDemand - The Alternative Marketing Concept

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3 The Aptelis OnDemand Concept If you would not pay for unused minutes on a cell phone plan, why would you pay for unused consulting hours? Companies looking to reduce their IT spend oftentimes focus on rates and the availability of off-shore consulting models. While attractive, low off-shore rates are often combined with mandatory full-time usage requirements and long-term contracts. In the end, companies end up paying off-shore resources full-time for part-time work, making the original rate estimate significantly higher. Furthermore with time zone variances, language barriers, and high-turnover rates, off-shore outsourcing can be inefficient and the results disappointing. Conversely, many companies do not realize that some internal resources can be as costly as consultants, especially when utilized on short-term projects or projects requiring significant training. Not only does it take time and investment to train employees to become as productive and efficient as an experienced consultant, you must then avoid losing them to the open market once they gain the necessary experience. Furthermore, as your system applications become more complex from additional features and modules, you force your internal team to take on additional skill sets and risk stretching them too thin or becoming overly dependent on a few individuals to maintain your entire SAP system. What alternatives are there? You can hire full-time consultants, but this can be just as costly, especially if you end up paying travel and expenses in addition to the premium rates. Also, consultants generally only take fulltime roles and look for engagement durations of at least three (3) months. In recent years, the market has catered to consultants and allowed them to determine rates, work schedules, and minimum engagement durations. At Aptelis, we recognize our customer s requirement for a flexible service offering catering to their needs. That s why we introduced Aptelis OnDemand Services. With this service, Aptelis offers three key ingredients to success: Experienced People, Proper Planning, and an efficient Process. The result allows you to benefit from consulting experts as needed on your time, within your budget, and in line with your demands. Isn t this the way consulting should be? We think so. That s why we encourage you to experience the Aptelis difference. 3

4 The Challenge for Companies Traditionally, hard work and good ideas are the essential characteristics for the growth of a business. With today s environment, in order to sustain that growth, companies also require careful planning, specialized expertise and support from IT. These seem like obvious recipes for success, but unfortunately companies often lack these traits. Many problems that surface are inevitable and come with growth, especially in IT areas. Some of these problems include high turnover rates, gaps with skills from existing internal resources, and lack of experience. Oftentimes, companies believe they are immune to these common pitfalls and optimistically embark on projects without the necessary guidance. Even in cases where Management has experience with IT implementations and support, current releases and products emerge that require the latest expertise % 100% Time & Skill Gap ROI 15% Desired Traditional % 10% Year Many companies optimistically expect to receive ROI from IT initiatives in 3 years. Unfortunately in many cases, this proves to be closer to 7+ years, leaving an ominous gap that reduces future budget and time for other projects and endeavors. 4

5 As an alternative solution, some companies looked to recent trends such as off-shore outsourcing and ASP/SaaS models which can provide cost savings. Unfortunately, these models do not always meet the demands of businesses resulting in frustration and ultimately disappointment. This could be a result of time zone variances, language barriers, and/or lack of control over resources and strategy. Furthermore, traditional outsource models force customers to sign long term contracts or require full-time allocation of resources. These prove to be inflexible and ultimately flawed. So what choices do companies have to reduce the total cost of ownership, increase ROI, bring in necessary expertise, and still maintain control over their projects and production support? The Answer Aptelis OnDemand provides customers with reliable post-go-live and production support for as any necessary length. Whether your future plans are to hire permanent employees or continue using outside support, Aptelis offers the flexibility and affordability to ensure success and maintenance to support your business needs. We offer support for SAP Applications and infrastructure, using on-shore resources. This allows customers the option to utilize resources on-site as needed or off-site from Irvine, CA at a reduced rate. For customers utilizing remote support, buckets of hours can be purchased and used as needed to support the environment. With the Aptelis approach, you can divide support hours in weekly increments and have numerous modules supported at any given time. Best of all, the unused hours can be rolled over into subsequent months for up to three (3) months, allowing you to properly plan and providing for flexibility and cost stability when maintenance requirements inevitably spike. 5

6 Reasons Enable Customers To Focus On Their Core Business Customers Consider Aptelis OnDemand Purchased Block Of Hours With Fixed Monthly Rates Providing Predictable Budget/Forecast & Flexibility To Use Across Multiple Modules Lowering IT Total Cost of Ownership (TCO) Customers Continue to Control: Apps Vision Strategy Customers Share Resources with Other Customers Producing Customer Customer Customer Customer Customer SAP Applications Aptelis supports and implements the suite of SAP products with particular emphasis in ERP, CRM, SCM, and BI Experts Aptelis consultants have on average 12 years of SAP experience Best Resource Utilization With our program, customers can leverage SAP experts at a fraction of the cost of full-time platinum level SAP consultants. Through our support process, customers are still in control of their Applications, Vision, and Strategy. We work to achieve your goals, whether they are temporary staff augmentation until internal resources are hired/trained or long-term support for multiple SAP modules. 6

7 Basic Components Areas Tailored for Customers IMPROVEMENT Health Check Evaluation Client Log On & Request Process Manager Receives Request ASSESSMENT Monitoring Monthly Reporting & Analytics Proactive Evaluation Request Initiated Classification of Request Module Specificity CLOSURE Feedback & Testing Issue Addressed & Notification Sent Resolution of Request Solution Provided Update Log & Provide Documentation Request is Processed & Worked Upon Assign Request to Appropriate Consultant SUPPORT Support Issues: Priority 1 Priority 2 etc. Priority New Service Request Client Business Process Owner, IT Manager, Infrastructure Support, Testers We make sure the right people are involved throughout the support cycle. Process Manager, Consultants This model represents the process of Aptelis OnDemand, from customer logon and request to closure and notification. The core value with ongoing support with Aptelis is not just the trouble tickets though, our difference lies in the proactive improvement process we provide in order to maintain a healthy SAP system and avoid issues when possible. 7

8 The Process At Aptelis, we believe that efficiency is something that can be continuously improved upon. That s why we developed a basic methodology that fits most companies, but still take the effort to personalize our approach for each client. We implement our support process and fine tune it based on varying customer demands and are flexible enough to alter it as we better understand your particular needs. The Aptelis OnDemand process involves several basic stages that can be supplemented with additional processes as needed. These can adjust depending on compliance issues, protocol, or the size of each organization we support. Furthermore, the Aptelis OnDemand model offers a status health check component to proactively maintain your SAP environment and avoid issues when possible. If all companies are unique, shouldn t our solution for them be unique as well? 8

9 Looking to reduce costs? Does your IT respond quickly to business needs? Need senior resources? Are you utilizing internal resources effectively? Looking to be more competitive? Are you leveraging IT efficiently? Looking for flexibility? Are you exposed to the latest technology? Do you want support on your time? Is Your Company a Fit? Aptelis OnDemand is geared toward companies looking for a reliable partner who can reduce costs by working seamlessly with internal teams, yet still be accountable for success. The guiding principle with OnDemand is delivering cost-effective and efficient solutions by leveraging our senior resource pool. Customers can tap into our senior pool of resources and have expert guidance in every facet of SAP without locking themselves into long-term support contracts or hiring employees. With Aptelis OnDemand you have the ability to use proven resources as needed either on-site or remotely from Irvine, CA. 9

10 This model is well-suited for the following companies: Rapidly Growing Companies that do not have the IT bandwidth to support the growth or meet expanding business requirements. have internal resources who still require training and are unfamiliar with the new applications. have complex business requirements that need part-time support for niche applications. need an outside perspective to assess current processes in preparation for expansive growth. have manual processes and are looking to leverage IT to become more efficient. Dwindling Companies that are looking for a reduction of costs in IT. require predictable costs for short and long term financial goals. are downsizing IT personnel permanently or temporarily. have applications that could be supported by part-time senior resources as opposed to full-time junior resources. continue to need support for current IT applications, but do not have budget for hiring senior FTEs or project teams. Companies who are implementing Enterprise Applications that are looking to reduce the Total Cost of ownership for IT applications. need project teams readily assembled to implement SAP. need IT to provide immediate support for recently live applications. are taking the time to hire the right internal resources and need temporary support. have limited experience with enterprise application implementations and require senior advisors. are implementing new functionality and do not yet need full time employees to support them. 10

11 For more information please contact us at: main: fax: Aptelis, Inc. - Corporate Office 9810 Irvine Center Drive Irvine, CA Aptelis cares about the environment and printed this brochure using recycled paper and soy-based ink. 11