POLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY. REPAIRS & MAINTENANCE Page 1 of 13 AUGUST 2012 AUGUST 2015

Size: px
Start display at page:

Download "POLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY. REPAIRS & MAINTENANCE Page 1 of 13 AUGUST 2012 AUGUST 2015"

Transcription

1 POLICY & PROCEDURE PROPERTY AND ESTATE MANAGEMENT (FACTORING) POLICY REPAIRS & MAINTENANCE Page 1 of 13 POLICY OUTLINE Grampian Housing Association offers a range of estate and property management (factoring) services to owners, sharing owners and others. This includes, but is not restricted to, the following activities: Cleaning (internal common parts only); Landscaping and open space maintenance; Common repairs including responsive, cyclical and planned maintenance; Buildings insurance; Information and advice; Accounts and arrears management; Owner consultation; Cyclical maintenance/sinking fund; and General estate management and services. The type, content and quality of service can be varied to meet both the clients needs and those of a particular scheme. Services are provided to keep the common parts of estates or buildings in good condition. The broad aim of the service is to protect the interests of owners and the Association, whilst contributing to the Association s wider role and the diversification of its business. Related Policies Maintenance Equal Opportunities (service provision) Housing & Property Services Commissioning Estate Management Accounting & Financial Systems Factoring Arrears & Debt Recovery MAN/500/-- ADM/103/-- MAN/ HMG/603/-- FGP/400/-- HMG/609/--

2 REPAIRS & MAINTENANCE Page 1 of 13 POLICY SCOPE This property and estate management (factoring) policy covers activities undertaken by Grampian Housing Association to owners, sharing owners and others to improve and maintain communal areas. These activities include, but are not restricted to: Cleaning (internal common parts only); Landscaping and open space maintenance; Common repairs including responsive, cyclical and planned maintenance; Buildings insurance; Information and advice; Accounts and arrears management; Owner consultation; Cyclical maintenance/sinking fund; and General estate management and services. Corporate and Strategic links This policy assists the Association to meet its Corporate and Strategic aims and priorities. In particular the following strategic aims: to improve and protect the financial and operational robustness of core [housing association] services whilst ensuring community and tenancy sustainment ; and to deliver locally and nationally a more diverse business model for Grampian that meets core housing need, addresses inequality, connects with all sectors of the economy Aims The overall aim of the property and estate management (factoring) policy is to ensure effective, efficient management of resources to ensure that value for money is achieved, customer satisfaction continually improved and all legal requirements met. Objectives and principles Specifically the objectives of the policy are: to ensure that customer expectations are met and continually improved; to ensure that the Association maximises value for money when contracting out services; and to ensure that all legal requirements regarding property and estate management (factoring) are met. The principles underpinning the policy are: to be clear and transparent in what standards will be achieved for all customers;

3 REPAIRS & MAINTENANCE Page 2 of 13 to meet and, where possible, exceed all legal duties, regulatory requirements and good practice standards; to ensure that staff receive the necessary training to allow them to carry out the roles expected of them; and to communicate with customers using easy to understand language. Property factor The term property factor relates to all property and land managers operating in Scotland, whether they are private businesses, local authorities or housing associations and regardless of whether or not they charge for the services provided. Legal responsibilities The Property Factors (Scotland) Act 2011 determines much of the administrative and good governance processes relating to modern property and estate management (factoring) services. To breach the requirements of this Act may be a criminal offence. However, the Deed of Conditions/Title Deeds is the first point of reference for determining the roles and responsibilities for those involved. Where these are silent, the Tenements (Scotland) Act 2004 provides a structure for determining the maintenance and management of tenements. The Title Conditions (Scotland) Act 2003 relates to houses and the Abolition of Feudal Tenure Act 2000 introduced important changes to feudal superiority. The Housing (Scotland) Act 2006 gives councils the power to make owners undertake maintenance for which they are responsible. Deeds The Deed of Conditions/Title Deeds (hereafter referred to as the Deeds ) sets out the roles and responsibilities imposed upon the various parties in relation to the repair and maintenance of communal areas. A summary of each Deed for properties factored by the Association will be attached to each scheme file and included in a database of property management information for the effective management of the service. If a resident is in breach of any of the Deeds, the Association will take any appropriate action it can legally take. Where the Association cannot take action on behalf of the owners the Association will, if requested, provide information and advice to owners to allow them to take any necessary action including, if necessary, legal proceedings. It should be noted that at no time will the Association provide a legal opinion and it is for owners to take legal advice directly when required. Where the Association provides factoring services for other registered social landlords, the responsibility for advising their tenants/residents of the services provided will remain with them. The Association will however, provide assistance where practical to do so.

4 REPAIRS & MAINTENANCE Page 3 of 13 Services provided The Association s property and estate management includes the following services: Cleaning (internal common parts only); Landscaping and open space maintenance; Common repairs including responsive, cyclical and planned maintenance; Buildings insurance; Information and advice; Accounts and arrears management; Owner consultation; Cyclical maintenance/sinking fund; and General estate management and services. Where the Association is the majority owner in a flatted development or retains an interest in a low cost home ownership scheme, it will retain the right to factor unless there are valid business reasons for not doing so. The Association will also provide property and estate management services (factoring) for other registered social landlords in the Grampian area and for private landlords where it is appropriate to do so (for example, where it is financially viable and there is the capacity to do so). The Deed of Conditions or Title Deeds (the Deeds) are legal documents that determine the responsibilities and obligations of owners and the property and estate management company (factor). Grampian Housing Association will, as far as practical, hold an up-to-date copy of the Deeds for each block/scheme that is factored. Where the Deeds are silent on a matter related to title (for example emergency repairs) the situation will be resolved in line with the Tenement (Scotland) Act The Association provides a number of services directly but also operates a number of sub contractors that must meet the requirements of the Approved Provider List. A detailed specification of the standard services provided is attached (see Appendix I). Where services are provided to owners the following will be provided: Details of the Association s registration number; Information relating to the Association s authority to act and any delegated authority (e.g. financial thresholds for instructing works); A written statement of services that provides, in a simple and transparent way, the terms and service delivery standards; The management fee charged, including any fee structure and the review process for amending the fee; Details of any cyclical maintenance fund and what this covers; When payments are required, the method used to advise of this, how payments can be made and any charges for late payment;

5 REPAIRS & MAINTENANCE Page 4 of 13 Advice on the Debt Recovery Policy (Property and Estate Management) in place and, when required, a copy of such; Details of the Association s complaint handling procedures for property and estate management services (including timescales and if required, a copy of the relevant policy); With a declaration of interest the Association has with any organisation/contractor who provides services to owners. This will be in writing and detail any benefits or other contracts the Association receives or has in place; and Details of how to end the arrangement including at change of ownership or when the service arrangement is being brought to an end. Management fee Core factoring services are recharged to homeowners at cost with the exception of buildings insurance where a small administration fee is charged for brokering the service. However, a management fee is levied to all homeowners depending on the core services provided. The fees are: 50 per property for one core service; 75 per property for two core services; and 100 per property for three core services. All to be reviewed on an annual basis. Core services are defined as internal communal cleaning, communal repairs and maintenance and open space maintenance. It should be noted that there may be years when no communal repairs are completed. However, where access to the service remains a charge will be levied. Where the Association provides factoring services on behalf of another registered social landlord and has no responsibility for collecting funds directly from residents, an administration charge based on a percentage figure (15%) will be charged. This will be reviewed annually. Where the services are provided as part of a partnership agreement, the administration costs will be discussed and agreed during negotiations. Where tenders are required or planned/cyclical maintenance/specialist work is undertaken, this will be charged for separately. The Association will recharge costs directly to the owners and an administration charge of 15% is charged. Communication/consultation All communication with owners will be in plain language and will not be intimidating or threatening (apart from a reasonable indication that the Association may take legal action). In addition, nothing in the Association s communication will be false or misleading. Communication with owners can be varied and includes: The property owner information pack available to all existing owners and new owners within four weeks of being advised of the change of ownership;

6 REPAIRS & MAINTENANCE Page 5 of 13 The annual factoring payment schedules and related information; Direct correspondence with owners and owner resident associations; Public and individual meetings; Questionnaires; and Newsletters. The Association s registration number (as a property factor) will be displayed on all written communication with owners and any publicity documentation. Contact details for all staff dealing with the property and estate management services will be given as well as information on how to report an emergency communal repair out of office hours. Grampian Housing Association will consult with all owners for work outwith the Association s delegated authority level. This will be done in advance of any works being carried out except where an emergency arises. In an emergency, works will be instructed to make safe the property immediately. The Association may, from time to time, consult with owners for levels below the Association s delegated authority level where it feels it is appropriate to do so (for example, where the income of a significant proportion of residents is such that the required works may prove financially crippling). Where homeowners are unhappy with the service they receive they can access the Association s complaints procedure for property and estate management. Guiding principles Where services are provided the following guiding principles will apply: Each development must be self sufficient and must meet all costs for the services provided; The charges and costs for each service provided must break even (allowing for annual adjustments) and not subsidise other activities, nor be subsidised by other activities; Where actual costs cannot be determined, estimated amounts will be used. This will be as accurate as possible; Where services are not provided directly by Association staff, the Association s Housing & Property Services Commissioning Policy will be followed. Sale of Property/Change of Ownership Owners are asked to notify the Association one-month prior to moving out of their homes to allow final accounts to be calculated. A charge for the extra administration will be made and added to the selling owner s final bill. This will be 30 (to be reviewed annually). Where information is requested less than five working days prior to the settlement date, this charge will be increase to 100 (to be reviewed annually). The Association will charge 50 per case (to be reviewed annually) where solicitors require Guarantees/Building warrant, etc.

7 REPAIRS & MAINTENANCE Page 6 of 13 The cost of major repairs ( 1, and above) will normally be invoiced separately. Where full payment or a payment agreement is not made the Association will place a notice of potential liability on the homeowners property. The full cost of this will be charged to the homeowner. It is the outgoing owner s responsibility to highlight that property and estate management (factoring) services are provided by Grampian Housing Association (to the selling agent/new owner). In addition they are required to advise Grampian Housing Association of when they sell or dispose of their factored property with a date of disposal and details of the new owner(s). Role of Grampian Housing Association s Repair & Maintenance Committee The Association s Repairs & Maintenance Committee has delegated responsibility for monitoring all aspects of the property and estate management (factoring) service provided. Any proposals for changes in this policy will be tabled at the Repairs & Maintenance Committee for approval/ratification. Residents and/or owners will be consulted prior to Committee approval being sought for changes to this policy. Performance Management For monitoring purposes, quarterly performance reports will be submitted to Repairs & Maintenance Committee. The quarterly reports will provide information on: The cleaning service provided; The open space maintenance provided; The inspections carried out by the property and estate management team; and Abandoned/ untaxed vehicles. Details of technical inspections will also be advised on a quarterly basis. This policy will be revised on a three-yearly basis.

8 REPAIRS & MAINTENANCE Page 7 of 13 APPENDIX 1 Property and estate management services Property and estate management (factoring) provides a wide variety of services to residents. We aim to provide good quality services at a reasonable cost. All external service provision is tendered every three five years unless they are for one-off, low value or specialist works. Listed below is a breakdown of the services provided and some additional information for you. You are bound by your deeds (or the property and estate management agreement you have signed) to pay your share of the charges for the services provided by Grampian Housing Association. Environmental upkeep This is the maintenance of the environment of your block and development. Costs here include one-off costs for (if provided) grit bin and grit supply, health and safety checks by external companies, noncontract cleaning (e.g. hygiene cleans, difficult-access windows, carpet cleaning, graffiti removal) and non-contract open space maintenance costs (e.g. tree removal, pressure washing paths) and fly tipping uplifts. This list is not exhaustive. Details of the costs you are being charged for are provided within your payment Schedule. Common repairs This is for small common internal and external repairs to your block and to the development. Your deeds or the property and estate management agreement you have in place with Grampian Housing Association will determine the level of repairs that we can undertake without consulting owners. Please note that in the event of an emergency (for example a health and safety issue arises), the Association has the power to make safe without getting owners approval even if the value of the works is above the level mentioned in your deeds/agreement. Technical inspections of your scheme will be made twice a year to determine any repairs that are needed. However, communal repairs can be reported by phoning during normal working hours or, in the event of an emergency, you will be diverted to our out of hours service. The Association has clear timescales for completing response repairs. These are 8 hours for emergencies, 3 working days for urgent works, and 15 working days for routine repairs. You will be consulted on planned and cyclical work which will be programmed throughout the year (if needed) and invoiced for separately. Communal lighting This reflects communal electricity costs. The cost will vary across the year because your communal lights will be on at different times and the electricity costs may vary. Where we don t have your actual bill at the time of applying the charge, we will estimate the costs. Please note that the Association has been successful in achieving savings by tendering electricity costs. However, in general fuel costs have risen considerably over the last few years.

9 REPAIRS & MAINTENANCE Page 8 of 13 Open space maintenance This is open space maintenance for communal garden areas. This work is tendered but does not include any work done to areas that are the responsibility of individual properties. If you have grass this will be cut and grass cuttings removed from adjacent paved surfaces. Proprietary weed killer will be applied where needed once during the growing season and bare patches re-seeded. Where there are shrubs on site a heavy prune will be undertaken once a year (from October to December or in March if the type of shrubbery requires this). Where open space maintenance services are provided, our property and estate management officers check these once during each month. Cleaning An in-house team cleans the internal communal areas of your block. The Association previously reviewed all block-cleaning times to accurately reflect the actual time required. Costs vary from block to block depending on the location of the block, the floor area and amount of surfaces to clean. Where there are hard floor surfaces these will be swept and where there are carpets these will be vacuumed. Low level windows and glass will be wiped to remove dust, dirt, finger marks and other superficial marks. Difficult to access windows/glass is charged for separately (see environmental upkeep). Responding to customer concerns, the Association now checks all cleaning that is carried out. The Association has also invested in new machinery that provides a deep clean to hard floor surfaces. Where this is undertaken, an additional charge is made through environmental upkeep. This has proved very popular with residents but unfortunately it does not work on carpets so we will continue to look for alternative equipment for this purpose. Bulk bin cleaning Billing for bulk bin cleaning, where provided, is also tendered. Where bulk bins are cleaned quarterly, these will be firstly emptied of all their contents, cleaned out and returned to their storage area. Cyclical maintenance fund If your scheme has a cyclical maintenance fund, this has been set up to help you budget for more expensive communal repairs such as roof repairs. The Association holds the fund until work is needed. Where stipulated in the Deeds, these will be held in a separate bank account. Where these are accounted for by the Association, but not held in a separate account, the Association will apply interest in line with accepted industry rates.

10 REPAIRS & MAINTENANCE Page 9 of 13 Details of your cyclical fund balance will be sent out to you annually (May/June) along with details of any suggested work for the coming financial year. If you sell your property it is important that you advise us. In the majority of cases a cyclical maintenance fund stays with the property but there are some exceptions to this. Your deeds will determine whether or not a cyclical fund is repayable to you when the property is sold. If you want information about a cyclical fund at any time you can contact the Association on Factoring management charge All of the above services are recharged at actual cost. To cover the cost of managing the services we provide, a management charge of 50 per property is made for one service, 75 for two services and 100 for three services per annum. The services charged for are communal cleaning, undertaking minor communal repairs and communal open space maintenance that the Association can undertake without consulting owners. Where tenders are required or more substantial communal repairs/planned or cyclical maintenance/specialist work is undertaken this will be charged for separately. The Association will recharge costs directly to owners and an administration fee of 15% applied. Each year the factoring charge will be reviewed and if any adjustments are required, these will be consulted upon during the annual review exercise. We do however reserve the right to increase charges throughout the year where substantial changes in costs have been accrued. However, we will give you 28 days notice of any change. Buildings insurance If you have been charged for buildings insurance (this will be detailed in your covering letter) a separate summary of cover is enclosed. This shows you the policy number, the property insured, the period of insurance and the sum insured (this is reviewed every year). Any exemptions are also detailed. Details of how to make an insurance claim and any excess that is due to be paid is also detailed on the summary of cover. If you have not been charged for buildings insurance, you need to provide this cover yourself. Please note that you are responsible for providing contents insurance. It is important that you read this document carefully and if you have any queries, you contact the Association. The Association receives 4.62 per year per property to cover the administration of the scheme, the cost of which forms part of your insurance charge.

11 REPAIRS & MAINTENANCE Page 10 of 13 How to pay for your property and estate management services Your share of the costs and amount you have to pay for each of the above is detailed on the enclosed payment schedule. The Association will advise you annually, in writing, of your new monthly charge for the core services you receive for the following year (effective 1 November). In the majority of cases this charge will be for things that will happen in the coming year (for example open space maintenance where the Association has tendered costs). However, things like common repairs are funded by the Association and your next year s account used to reconcile the money that the Association has paid in advance. Full details of these are given in the payment schedule. Your payments are due on the first of the month (in advance) unless otherwise agreed with the Association. For example if you get paid on the 15 th we can arrange for a direct debit payment to be taken then rather than on the first. Please note that any such arrangement must be agreed in advance. In addition you may contact the Association and we will advise you of your annual charges and if you would prefer, accept a payment from you in advance. A wide range of payment methods is available to assist you to pay your factoring charges. These include: Direct debit Allpay App Bank Giro Call Pay (one off payments can also be taken by phoning ) Debit/Credit card Grampian Housing Association Offices (Aberdeen & Elgin) Post (please do not sent cash through the post) Standing Order The Association has a Debt Recovery Property and Estate Management (Factoring) policy that is available for download from our website. Alternatively, if you would like a copy sent out to you please contact the Association. Customer care The Association aims to provide a good quality service at an affordable cost. However, we recognise that sometimes things can go wrong and the services we provide do not meet our customers changing needs. The Association has a customer care plan in place that we have revised after talking to customers and we have agreed the following: Where an immediate response cannot be sent we will send an acknowledgement to every letter / / text within three working days and a full answer will be given within 15 working days. We will answer phone calls promptly or arrange for a message to be taken and aim to return all calls within 24 hours. An out-of-office message will be recorded for all prolonged periods of staff absence.

12 REPAIRS & MAINTENANCE Page 11 of 13 If you wish to discuss any aspect of the services we deliver we would always ask that you talk to your property and estate management officer. However, if you want to make a complaint you should use the Association s compliment, comment and complaint policy. The Association s complaint handling procedure is available for download on the Association s website or alternatively, a hard copy can be sent out to you. The Property Factors (Scotland) Act 2011 introduced a Code of Conduct for all property factors to follow (this is available on our website). The Act also introduced the requirement for all property factors to be registered and a homeowner housing panel to help resolve any disagreements between a factor and their customer(s). If you have exhausted the Association s relevant complaint procedures, you can make an application to the homeowner housing panel. You must advise us, in writing, that you intend to do this stating the reasons why you consider that we have failed to carry out our duties or failed to comply with the Code of Conduct. The homeowner housing panel can provide a decision on whether or not Grampian Housing Association has failed to carry out our factoring duties, or failed to comply with the Code of Conduct (effective from 1 October 2012). You can contact the homeowner housing panel at: Homeowner Housing Panel Europa Building 450 Argyle Street Glasgow G2 8LH Tel: Fax: Where can I get further information and advice The Title Deeds attached to your property will always take precedence, however various pieces of legislation may affect you. The main pieces of recent legislation are: The Property Factors (Scotland) Act 2011 The Title Conditions (Scotland) Act 2003 The Housing (Scotland) Act 2006 The Abolition of Feudal Tenure Act 2000 The Tenements (Scotland) Act 2004 Advice may be available from the solicitor who carried out the conveyancing for you at the time of purchase or from any solicitor who deals with residential property (Law Society of Scotland - find a solicitor). The local Citizens Advice Bureau (Citizens Advice Bureau find a CAB) or other advice centre may provide free advice at a legal clinic. Information is also available from the following sources: Consumer Focus Scotland - Common Repair, Common Sense, A short guide to the management of tenements in Scotland

13 REPAIRS & MAINTENANCE Page 12 of 13 Consumer Focus Scotland - Common Repair, Common Sense, A detailed guide to the management of tenements in Scotland Scottish Executive - Guidance on the Tenements (Scotland) Act 2004 and the Title Conditions (Scotland) Act 2003 for Housing Professionals Scottish Government - Implementing the Housing (Scotland) Act 2006: Advisory Guidance for Local Authorities: Volume 3 Maintenance Scottish Mediation Network Shelter Scotland - Responsibility for repairs and maintenance in common areas How to end your arrangement In most cases Grampian Housing Association factor your development because we own some or the majority of properties in the development you live (this might include ownership of a share in shared ownership properties). When you live in a low cost home ownership scheme, your deeds will normally include a condition that Grampian Housing Association has the right to factor the development until the Association no longer owns any properties in your development or the Association no longer wishes to provide services. If the Association has the right to factor but has taken the decision that we no longer wish to do so, we will take steps to find a new factor. However, we would consult with owners and sharing owners and ultimately it will be the majority of the owners who decide on the new factor. If Grampian Housing Association factor for you because we have been appointed to do so, the appointment letter/agreement will normally detail how you can end the arrangement and the notice period that is required. However, if you feel that Grampian Housing Association are not providing you with a good service, it is important that you tell us what you are unhappy with. We will always try to make sure that the services we provide meet the requirements of our customers and that they are affordable.

Information Leaflet 9

Information Leaflet 9 Information Leaflet 9 Property and estate management (factoring) provides a wide variety of services to residents. We aim to provide good quality services at a reasonable cost. All external service provision

More information

POLICY. Subject: Debt Recovery Property and Estate Management (Factoring) Policy. Committee: Repairs and Maintenance Page: Page 1 of 8

POLICY. Subject: Debt Recovery Property and Estate Management (Factoring) Policy. Committee: Repairs and Maintenance Page: Page 1 of 8 POLICY Subject: Debt Recovery Property and Estate Management (Factoring) Policy Committee: Repairs and Maintenance Page: Page 1 of 8 POLICY OUTLINE The Debt Recovery Property and Estate Management (Factoring)

More information

Fyne Homes Ltd. Common Factoring Policy

Fyne Homes Ltd. Common Factoring Policy Fyne Homes Ltd Common Factoring Policy First Approved : -- Policy Reviewed : November 2014 Next Review Date : Version No : 5 Page 1 of 11 Index 1. POLICY STATEMENT... 3 2. TERMS AND CONDITIONS... 3 3.

More information

FACTORING POLICY. Contents

FACTORING POLICY. Contents FACTORING POLICY Policy prepared by Finance Officer Initial Review by Committee 29 November 2012 Consultation Period 29/12/12 31/1/13 Final Approval by Management Committee 31 January 2013 Date of next

More information

Factoring Policy (Registration No. PF000231)

Factoring Policy (Registration No. PF000231) Clydebank Housing Association Ltd. Factoring Policy (Registration No. PF000231) Management Committee submission: 26 March 2013 Approved: 26 March 2013 Review date: March 2016 This policy can be made available

More information

Factored properties include Owners and Sharing Owners who receive services from the Association.

Factored properties include Owners and Sharing Owners who receive services from the Association. Factored Properties Procedures Introduction These procedures have been developed to ensure that the Association meets the requirements of the Property Factors (Scotland) Act 2011, Code of Conduct for Property

More information

H 7. Factoring Policy. If you require this policy in a different format please ask a member of staff. Date of Approval Oct 12 Review Due Dec 15

H 7. Factoring Policy. If you require this policy in a different format please ask a member of staff. Date of Approval Oct 12 Review Due Dec 15 H 7 Factoring Policy If you require this policy in a different format please ask a member of staff Date of Approval Oct 12 Review Due Dec 15 1.0 The Association s Objective 1.1 Elderpark Housing Association

More information

Cernach Housing Association Factoring Policy

Cernach Housing Association Factoring Policy 1. INTRODUCTION Housing Association Limited Cernach Housing Association as a landlord and factor accepts the responsibility for providing a range of services for all of the properties under its control.

More information

The Association offers a factoring service to homeowners whose properties

The Association offers a factoring service to homeowners whose properties PARAGON HOUSING ASSOCIATION LIMITED POLICY: POLICY AREA: FACTORING POLICY FINANCE AND INVESTMENT DATE APPROVED: 21 ST AUGUST 2013 DATE NEXT REVIEW: AUGUST 2018 Contents 1. Introduction 2. Aims 3. Objectives

More information

WRITTEN STATEMENT OF SERVICES UNDER THE PROPERTY FACTORS (SCOTLAND) ACT 2011

WRITTEN STATEMENT OF SERVICES UNDER THE PROPERTY FACTORS (SCOTLAND) ACT 2011 WRITTEN STATEMENT OF SERVICES UNDER THE PROPERTY FACTORS (SCOTLAND) ACT 2011 Introduction On 1 st October 2012, the Property Factors (Scotland) Act 2011 ( the Act ) was brought into force by the Scottish

More information

WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE

WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE Subjects covered by this written statement of service are These are the terms and conditions for the provision of a factoring service to owner

More information

FACTORING SERVICE BLOCKS AND COMMON PARTS

FACTORING SERVICE BLOCKS AND COMMON PARTS FACTORING SERVICE BLOCKS AND COMMON PARTS ABOUT OUR ORGANISATION Atrium Initiatives Atrium Initiatives was formed in 2005. Its parent company is Atrium Homes, a not for profit company. Atrium Initiatives

More information

Approved: July 2013. Next review: By July 2016. Cross reference: FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY

Approved: July 2013. Next review: By July 2016. Cross reference: FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY Code: HM08 Approved: Next review: By July 2016 Cross reference: This document can be made available in alternative languages or formats (such as large

More information

North Ayrshire Property Factoring Service Statement of Services

North Ayrshire Property Factoring Service Statement of Services North Ayrshire Property Factoring Service Statement of Services On 1 October 2012, the Property Factors (Scotland) Act 2011 ( the Act ) was brought into force by the Scottish Government. This new legislation

More information

03 Your tenancy explained

03 Your tenancy explained 03 Your tenancy explained Written Statement of Services Factored Owners Written Statement of Services under the Property Factors (Scotland) Act 2011 Revised version: April 2015 What is the Written Statement

More information

Easthall Park Housing Co-operative. Making a difference to our Community. Factoring Policy and Statement of Services

Easthall Park Housing Co-operative. Making a difference to our Community. Factoring Policy and Statement of Services Easthall Park Housing Co-operative Making a difference to our Community Factoring Policy and Statement of Services 2014/2015 Introduction These are the terms and conditions for the provision of factoring

More information

Statement of Services

Statement of Services Statement of Services Property Factors (Scotland) Act 2011 Property Factors (Scotland) Act 2011 Statement of Services What is the Property Factors Act? The Property Factors (Scotland) Act of 2011 is a

More information

FACTORED OWNERS OF FLATS

FACTORED OWNERS OF FLATS HOUSING ASSOCIATION LIMITED LAND AND PROPERTY MANAGEMENT SERVICES WRITTEN STATEMENT OF SERVICES for the FACTORED OWNERS OF FLATS March 2013 BARGARRAN - NORTH BARR - PARK MAINS CONTENTS Page 1. Mission,

More information

BUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LTD LOCHALSH AND SKYE HOUSING ASSOCIATION STATEMENT OF FACTORING SERVICES

BUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LTD LOCHALSH AND SKYE HOUSING ASSOCIATION STATEMENT OF FACTORING SERVICES BUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LTD LOCHALSH AND SKYE HOUSING ASSOCIATION STATEMENT OF FACTORING SERVICES 1 Revision 1 24 July 2013 CONTENTS 1. Written Statement of Factoring

More information

WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE

WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE Subjects covered by this written statement of service are These are the terms and conditions for the provision of a factoring service to owner

More information

FACTORING POLICY March 2007

FACTORING POLICY March 2007 FACTORING POLICY March 2007 SPIRE VIEW HOUSING ASSOCIATION FACTORING POLICY DATE APPROVED: March 2007 1.0 THE ASSOCIATION S OBJECTIVES To provide good quality affordable housing for those in need and to

More information

The Property Factors (Scotland) Act 2011. Statement of Services for Property owners in Multi-storey flats. provided by

The Property Factors (Scotland) Act 2011. Statement of Services for Property owners in Multi-storey flats. provided by The Property Factors (Scotland) Act 2011 Statement of Services for Property owners in Multi-storey flats provided by Falkirk Council (Factoring Registration No.: PF000365) (17 March 2015) 1 WRITTEN STATEMENT

More information

FACTORING POLICY. This policy sets out the scope of and management arrangements for the Association s Factoring Service.

FACTORING POLICY. This policy sets out the scope of and management arrangements for the Association s Factoring Service. FACTORING POLICY 1.0 INTRODUCTION This policy sets out the scope of and management arrangements for the Association s Factoring Service. 2.0 FACTORING DEFINITION a property management service provided

More information

Property LIMITED. Owner s Handbook

Property LIMITED. Owner s Handbook Property ManagemeNt LIMITED Owner s Handbook This Owner s Handbook is intended as a guide to our Factoring Service to be provided to all our existing and prospective clients. CONTENTS Section 1 Who we

More information

Property Factors (Scotland) Act 2011

Property Factors (Scotland) Act 2011 Property Factors (Scotland) Act 2011 Code of Conduct for Property Factors Draft for Consultation September 2011 Property Factors (Scotland) Act 2011 Code of Conduct for Property Factors Draft for Consultation

More information

Factoring Services. for owners & sharing owners. www.thenuehousing.co.uk

Factoring Services. for owners & sharing owners. www.thenuehousing.co.uk Factoring Services for owners & sharing owners www.thenuehousing.co.uk How do I find out about my legal rights and obligations as an owner? The legal documents which define the rules relating to the shared

More information

Leaseholders Handbook

Leaseholders Handbook Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home

More information

PROPERTY MANAGEMENT (FACTORING) POLICY

PROPERTY MANAGEMENT (FACTORING) POLICY WISHAW AND DISTRICT HOUSING ASSOCIATION PROPERTY MANAGEMENT (FACTORING) POLICY As with all the Association s policies and procedures, this document, where required, can be translated into other community

More information

HOMEOWNERS GUIDE FORMAL FACTORING SERVICE FREEPHONE 0800 028 2755

HOMEOWNERS GUIDE FORMAL FACTORING SERVICE FREEPHONE 0800 028 2755 HOMEOWNERS GUIDE FORMAL FACTORING SERVICE FREEPHONE 0800 028 2755 2013/14 Reviewed March 2014 2 INDEX Subject Page No ACHA s Objectives 3 Fees and Charges 4-6 Repairs and Maintenance 6 7 Property Services

More information

FACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED

FACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED This is a FACTORING AGREEMENT between Argyll Community Housing Association Limited, having our registered office at 63-65 Chalmers Street, Ardrishaig, Argyll,

More information

Homeowner s Handbook

Homeowner s Handbook Homeowner s Handbook Page 2 Contents 1. Who we are 4 2. Our Property Management service 5 3. Our charges 7 4. Repairs 8 5. Enquiries and complaints 10 Page 3 1. Who we are Cairn Housing Association has

More information

Services to owners Policy

Services to owners Policy Services to owners Policy Contents 1. Background 2. Introduction 3. Legal Position 4. Service Provision Policy 5. Service Provision Services a. Factoring service b. Administration service c. Estate management

More information

Statement of Factoring Services

Statement of Factoring Services Statement of Factoring Services Abertay Housing Association Ltd Statement of Factoring Services In accordance with the Property Factors Code of Conduct in terms of the Property Factors (Scotland) Act

More information

Property Factors (Scotland) Act 2011

Property Factors (Scotland) Act 2011 East Ayrshire Council Property Factors (Scotland) Act 2011 STATEMENT OF SERVICES Property Factors Registration Number: PF000382 2 Property Factors Registration Number: PF000382 1. Background The Property

More information

LEASEHOLD MANAGEMENT POLICY

LEASEHOLD MANAGEMENT POLICY LEASEHOLD MANAGEMENT POLICY EG/Board Approval: November 2014 Responsible Board: Ocean Housing Ltd Next Review: November 2015 Responsible Executive: Managing Director of Ocean Housing Ltd 1.0 INTRODUCTION

More information

Inside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance

Inside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance Autumn 2014 Inside this issue: Factoring policy review - your views matter. The costs of being an owner. Our factoring performance www.thenuehousing.co.uk Factoring policy review We are currently carrying

More information

WIN. Factoring Services News. Factoring Services News. Common repairs what happens! page 6. worth of vouchers

WIN. Factoring Services News. Factoring Services News. Common repairs what happens! page 6. worth of vouchers Factoring news for homeowners in mixed tenure blocks in East Renfrewshire www.eastrenfrewshire.gov.uk/housing Winter 2015 Factoring Services News Complete our customer satisfaction survey inside this edition

More information

MOLENDINAR PARK HOUSING ASSOCIATION FACTORING AND OWNER OCCUPIER POLICY

MOLENDINAR PARK HOUSING ASSOCIATION FACTORING AND OWNER OCCUPIER POLICY MOLENDINAR PARK HOUSING ASSOCIATION FACTORING AND OWNER OCCUPIER POLICY Date of Review: 19 th February 2013 Date of Next Review: March 2018 Registered in Scotland 2400R(S) Registered Scottish Charity SCO43725

More information

FACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED

FACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED This is a Factoring Agreement between Argyll Community Housing Association Limited, having our registered office at 63-65 Chalmers Street, Ardrishaig, Argyll,

More information

Factoring Terms and Conditions

Factoring Terms and Conditions Shettleston Housing Association Factoring Terms and Conditions Issue 1/Jan 2013 Contents 1 General 3 2 Services 4 Reporting Common Repairs 4 Out of Hours Services 5 Other Services 6 3 Costs 7 4 Accounts

More information

Policy document Date. YourPlace Property Management www.your-place.net. Debt Recovery Policy. Part of the GHA family. Page 0. Debt Recovery Policy

Policy document Date. YourPlace Property Management www.your-place.net. Debt Recovery Policy. Part of the GHA family. Page 0. Debt Recovery Policy YourPlace Property Management www.your-place.net Policy document Date Debt Recovery Policy Page 0 Part of the GHA family Name of Policy Responsible Officer Executive Finance Manager Date approved by YourPlace

More information

REACTIVE REPAIRS, CYCLICAL & PLANNED MAINTENANCE POLICY

REACTIVE REPAIRS, CYCLICAL & PLANNED MAINTENANCE POLICY POLICY REF : AM05 Version No. 4.0 August 2012 REACTIVE REPAIRS, CYCLICAL & PLANNED MAINTENANCE POLICY 1.0 INTRODUCTION 1.1 This policy describes our arrangements for ensuring that our properties are well

More information

Property Management (Factoring) Policy. Approval date July 2014 Review date July 2017 Approved by Link Group Board. www.linkhousing.org.

Property Management (Factoring) Policy. Approval date July 2014 Review date July 2017 Approved by Link Group Board. www.linkhousing.org. Property Management (Factoring) Policy Approval date July 2014 Review date July 2017 Approved by Link Group Board 1. INTRODUCTION This policy has been devised to show how Link operates property management

More information

ADVICE NOTE BUYING AND SELLING YOUR FLAT. A summary of the typical events when buying and selling a leasehold flat

ADVICE NOTE BUYING AND SELLING YOUR FLAT. A summary of the typical events when buying and selling a leasehold flat ADVICE NOTE BUYING AND SELLING YOUR FLAT A summary of the typical events when buying and selling a leasehold flat 2 CONTENTS Note: As the leading trade body for residential leasehold management, ARMA is

More information

Scottish Homeowners Property Factors Toolkit

Scottish Homeowners Property Factors Toolkit Scottish Homeowners Property Factors Toolkit Govan Law Centre, Glasgow, 2013. 1 Scottish Homeowners Property Factors Toolkit Are you unhappy with the service you are getting from your factor in Scotland?

More information

This document will be made available in different languages and formats on request, including Braille and audio formats.

This document will be made available in different languages and formats on request, including Braille and audio formats. Policy Title: Policy Manual Section: Policy Number: Performance Standards References: Factoring Housing Management HM21 AS5:2 Date Approved by Management Committee: 25 November 2010 Next Review Date: 3

More information

ARREARS MANAGEMENT POLICY SUMMARY

ARREARS MANAGEMENT POLICY SUMMARY ARREARS MANAGEMENT POLICY SUMMARY CONTENTS INTRODUCTION Page 3 WHAT ARE THE MAIN OBJECTIVES OF THIS POLICY? Page 4-5 GOING THE EXTRA MILE Page 6 HOW WILL PWL DEAL WITH FORMER OWNER DEBTS? Page 7 HOW DOES

More information

Your statement of. Factoring Services

Your statement of. Factoring Services Your statement of Factoring Services River Clyde Homes homefact team, makes every effort to be an excellent factor for your building and this written statement is central to advising you of what that means.

More information

Consumer Code. for Home Builders

Consumer Code. for Home Builders Consumer Code for Home Builders This document contains the Consumer Code requirements together with non-mandatory good practice guidance for Home Builders Second Edition January 2010 Contents Meaning of

More information

The factor is responsible for the management of maintenance and repairs of the common property areas only.

The factor is responsible for the management of maintenance and repairs of the common property areas only. CASTLETON, ELLON SCOTIA HOMES MANAGEMENT OF COMMON AREAS INFORMATION SHEET Statement of Intent VISION To create and sustain the development at Castleton, Ellon, for the benefit of all. AIMS Scotia will

More information

Your views on the. Annual Rent, Management Fee & Service Charge Increase 2014-15

Your views on the. Annual Rent, Management Fee & Service Charge Increase 2014-15 Your views on the Annual Rent, Management Fee & Service Charge Increase 2014-15 Introduction Govan Housing Association has always been committed to consultation with the community we serve and resident

More information

FACTORING INVOICING AND ARREARS PROCEDURES. Elderpark Housing Association. November 2012

FACTORING INVOICING AND ARREARS PROCEDURES. Elderpark Housing Association. November 2012 FACTORING INVOICING AND ARREARS PROCEDURES Elderpark Housing Association November 2012 Factoring Invoicing and Arrears Procedures 1. Pre Invoicing Procedures. i) Management Charge and Insurance are specified

More information

FACTORING DEBT RECOVERY POLICY

FACTORING DEBT RECOVERY POLICY FACTORING DEBT RECOVERY POLICY Introduction 1. The Association aims to minimise the level of Factored owner s debt in a sensitive and effective manner. 2. This document sets out the approach we will take

More information

INCOME MANAGEMENT POLICY

INCOME MANAGEMENT POLICY INCOME MANAGEMENT POLICY 1. Principles 2. Aims 3. Methods * Arrears Prevention * Debt Recovery * Rent Accounting 4. Statutory and Regulatory Requirements 5. Performance Monitoring 6. Review 7. Date of

More information

CO-OPERATIVES. The setting of homeowner service charges. The CDS Policy CONTENTS. Policy. Appendices. Homeowners Manual; Section 3 (1)

CO-OPERATIVES. The setting of homeowner service charges. The CDS Policy CONTENTS. Policy. Appendices. Homeowners Manual; Section 3 (1) The setting of homeowner service charges The CDS Policy CO-OPERATIVES Homeowners Manual; Section 3 (1) This document describes CDS Co-operatives' policy on setting service charges for right to buy freeholders

More information

Frequently Asked Questions on The Management of Long Fox Manor

Frequently Asked Questions on The Management of Long Fox Manor Frequently Asked Questions on The Management of Long Fox Manor The management of leasehold flats and freeholds is not easy to understand. To anyone who is new to this field and the associated terminology,

More information

TOWER HAMLETS COMMUNITY HOUSING. SERVICE CHARGING - Policy

TOWER HAMLETS COMMUNITY HOUSING. SERVICE CHARGING - Policy TOWER HAMLETS COMMUNITY HOUSING 1. Statement of Intent SERVICE CHARGING - Policy 1.1 THCH aims to charge for its services in a reasonable, fair and transparent manner, and in accordance with its leases.

More information

WRITTEN STATEMENT OF FACTORING SERVICES TO

WRITTEN STATEMENT OF FACTORING SERVICES TO Property Factor Registration Number PF000372 WRITTEN STATEMENT OF FACTORING SERVICES TO (insert client address) @ todays date A New Generation of Property Managers Table of Contents 1.0 INTRODUCTION...

More information

Questions submitted by Property Managers Association Scotland (PMAS) 2015

Questions submitted by Property Managers Association Scotland (PMAS) 2015 Questions submitted by Property Managers Association Scotland (PMAS) 2015 Q 1. The Property Managers Association considers that it is appropriate that any Application made by an Applicant should be reported

More information

Y O U R A N N U A L S E R V I C E C H A R G E E X P L A I N E D

Y O U R A N N U A L S E R V I C E C H A R G E E X P L A I N E D Y O U R E X P L A I N E D 02 Contents What is an annual service charge? 03 How we set up service chargeable accounts 04 Service chargeable items and descriptions 05 Understanding the paperwork 06 Annual

More information

City Walk: Thistle Lane, Aberdeen

City Walk: Thistle Lane, Aberdeen Introduction to the Factoring Service provided at City Walk: Thistle Lane, Aberdeen By Source Factoring Source Property Services Belgrave House 7 Belgrave Terrace Aberdeen AB25 2NR Prepared by: Matthew

More information

Spectrum Housing Group, Spectrum House, Grange Road, Christchurch, Dorset, BH23 4GE. Dear Sir/Madam. Shared Ownership

Spectrum Housing Group, Spectrum House, Grange Road, Christchurch, Dorset, BH23 4GE. Dear Sir/Madam. Shared Ownership Spectrum Housing Group, Spectrum House, Grange Road, Christchurch, Dorset, BH23 4GE Dear Sir/Madam Shared Ownership Thank you for your recent enquiry concerning Shared Ownership accommodation with the

More information

Public Policy. Factoring Debt Recovery Procedure

Public Policy. Factoring Debt Recovery Procedure Property Factors Registered Number: PF000302 Our Commitment Argyll Community Housing Association is committed to provide equal opportunities across all services and to avoid discrimination. This policy

More information

HILLCREST HOUSING ASSOCIATION LIMITED MAINTENANCE POLICY

HILLCREST HOUSING ASSOCIATION LIMITED MAINTENANCE POLICY HILLCREST HOUSING ASSOCIATION LIMITED POLICY NO. AM14 MAINTENANCE POLICY 1.0 INTRODUCTION 1.1 This policy describes our arrangements for ensuring that our properties are well maintained and kept in good

More information

Grant & Wilson PROPERTY MANAGEMENT LIMITED

Grant & Wilson PROPERTY MANAGEMENT LIMITED HOME OWNERS WELCOME PACK 65 Greendyke Street, Glasgow G1 5PX. Tel: 0141 552 2230 Fax: 0141 552 2646 5 Coalhill, The Shore, Leith, Edinburgh EH6 6RH. Tel: 0131 555 3100 Fax: 0131 555 3121 www.grantandwilson.co.uk

More information

One Call Away. www.factor8ltd.co.uk

One Call Away. www.factor8ltd.co.uk One Call Away www.factor8ltd.co.uk Who We Are Factor 8 Ltd is a young, dynamic and reliable property management company which brings years of varied knowledge and experience together to produce a dedicated,

More information

PIA. Guide to a Personal Insolvency Arrangement

PIA. Guide to a Personal Insolvency Arrangement nseirbhís Dócmhainneachta na héirea PIA Guide to a Personal Insolvency Arrangement n Insolvency Service of Ireland A Personal Insolvency Arrangement enables an eligible insolvent debtor to reach agreement

More information

DSA. Guide to a Debt Settlement Arrangement

DSA. Guide to a Debt Settlement Arrangement nseirbhís Dócmhainneachta na héirea DSA Guide to a Debt Settlement Arrangement n Insolvency Service of Ireland A Debt Settlement Arrangement enables an eligible insolvent debtor to reach agreement with

More information

North East Lincolnshire Council. Debt Management Strategy

North East Lincolnshire Council. Debt Management Strategy North East Lincolnshire Council Debt Management Strategy Section Title Page No 1. Introduction 2. General Principles 3. Principles common to all debts 4. Principles of Enforcement 5. Strategy specific

More information

Want. to make. your. home. your. own? Find out if this could be the right time to consider buying. Your Right to Buy

Want. to make. your. home. your. own? Find out if this could be the right time to consider buying. Your Right to Buy Council or Housing Association tenants Want Your Right to Buy to make your home your own? Find out if this could be the right time to consider buying 1 Contents Why you might like to buy Why you might

More information

Bridgewater Housing Association Ltd Policy

Bridgewater Housing Association Ltd Policy Bridgewater Housing Association Ltd Policy Approved committee on by 5 August 1998 31 March 1999 26 April 2000 25 September 2002 30 November 2005 17 December 2008 Review Date: 16 December 2011 Ref: Arrears

More information

North Ayrshire Council Finance & Property Services. Property Factoring Service. Consultation Report

North Ayrshire Council Finance & Property Services. Property Factoring Service. Consultation Report North Ayrshire Council Finance & Property Services Property Factoring Service Consultation Report September 2013 Introduction The North Ayrshire Property Factoring Service was developed in response to

More information

Building insurance frequently asked questions

Building insurance frequently asked questions Building insurance frequently asked questions April 2012 From 1 April 2011 until 31 March 2013 Ocaso S.A. U.K. Branch will provide building insurance for the leaseholders of Islington Council. The purpose

More information

Residential Long Leaseholders. A guide to your rights and responsibilities

Residential Long Leaseholders. A guide to your rights and responsibilities Residential Long Leaseholders A guide to your rights and responsibilities Contents Introduction 5 1 2 3 4 5 6 7 8 9 10 11 Leasehold flats & houses A summary of your rights & responsibilities 7 Leasehold

More information

FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY

FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY Appendix A FIFE COUNCIL INTEGRATED INCOME COLLECTION AND DEBT RECOVERY POLICY INTRODUCTION 1.1 This document details the Council s policies on the billing, collection and recovery of monies due to the

More information

Saffron Building Society Mortgages Savings Investments Insurance Loans. Residential mortgage conditions. www.saffronbs.co.

Saffron Building Society Mortgages Savings Investments Insurance Loans. Residential mortgage conditions. www.saffronbs.co. Saffron Building Society Mortgages Savings Investments Insurance Loans Residential mortgage conditions www.saffronbs.co.uk 0800 072 1100 Saffron Building Society Residential Mortgage Conditions (England

More information

CLIENT CARE AND TERMS OF BUSINESS

CLIENT CARE AND TERMS OF BUSINESS Welcome to CLIENT CARE AND TERMS OF BUSINESS OUR VISION Forward thinking, entrepreneurial, innovative and client friendly organisation, that values it s staff and is known as the first choice for business

More information

EAST RENFREWSHIRE COUNCIL CABINET. 16 June 2016. Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY

EAST RENFREWSHIRE COUNCIL CABINET. 16 June 2016. Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY 81 AGENDA ITEM No.8 EAST RENFREWSHIRE COUNCIL CABINET 16 June 2016 Report by Deputy Chief Executive COLLECTION OF COUNCIL REVENUES DEBT RECOVERY POLICY PURPOSE OF REPORT 1. To seek Cabinet approval of

More information

Clydebank Housing Association Ltd. Factoring Complaints Handling Procedure

Clydebank Housing Association Ltd. Factoring Complaints Handling Procedure Clydebank Housing Association Ltd. Factoring Complaints Handling Procedure Management Committee submission: 27 November 2012 Approved: 27 November 2012 Review date: November 2015 This policy can be made

More information

Who Rules the Roof? Common Repairs: how a major change in property law will affect you and your neighbours.

Who Rules the Roof? Common Repairs: how a major change in property law will affect you and your neighbours. Tenement flat Converted Building Ex-council flat four-in-a-block Modern apartment Who Rules the Roof? Common Repairs: how a major change in property law will affect you and your neighbours. THE TENEMENTS

More information

SERVICE CHARGES and other issues

SERVICE CHARGES and other issues SERVICE CHARGES and other issues Contents Introduction...3 Service charges...3 The law...7 Consultation....9 Service charges: summary and conclusions.... 13 Administration charges...14 Insurance.....................................

More information

How We Review Rent, Management Fee & Service Charges

How We Review Rent, Management Fee & Service Charges How We Review Rent, Management Fee & Service Charges Your views 2 CONTENTS Page 4 Rent, Management Fee & Service Charges Page 5 Our Approch to Rent Setting Page 6 Rent Increase Page 7 Close Cleaning Estate

More information

POLICY FOR THE BREATHING SPACE SCHEME

POLICY FOR THE BREATHING SPACE SCHEME POLICY FOR THE BREATHING SPACE SCHEME PREFACE The Council is participating in a regional scheme called Breathing Space. The scheme facilitates the provision of loans in accordance with powers given under

More information

Leasehold Services Riverview House Beavor Lane W6 9AR

Leasehold Services Riverview House Beavor Lane W6 9AR The New Deal Valuing leaseholders Delivering value for money Leasehold Services Riverview House Beavor Lane W6 9AR YOUR INTERIM SERVICE CHARGES EXPLAINED 2009/2010 5 What are service charges? If you are

More information

THELETTINGS SPECIALISTS

THELETTINGS SPECIALISTS Letting made easy Why choose Heywoods? If you're thinking about letting a property, let the local experts at Heywoods do everything for you. Heywoods name has been associated with property in North Staffordshire

More information

Short Guide to OFT Debt Collection Guidance

Short Guide to OFT Debt Collection Guidance Short Guide to OFT Debt Collection Guidance By Ray Watson (20 November 2012) An easy reference guide to the OFT's debt collection guidance prepared by former OFT official, Ray Watson. Please do not rely

More information

DRN. Guide to a Debt Relief Notice

DRN. Guide to a Debt Relief Notice nseirbhís Dócmhainneachta na héirea DRN Guide to a Debt Relief Notice n Insolvency Service of Ireland A Debt Relief Notice enables an eligible insolvent debtor with limited disposable income and assets

More information

Have you heard about Open Market HomeBuy?

Have you heard about Open Market HomeBuy? Have you heard about Open Market HomeBuy? A guide to buying a home on the open market using an equity loan Contents What is Open Market HomeBuy? 3 Who is eligible for the scheme? 4 How does Open Market

More information

Leasehold Services. Welcome Guide

Leasehold Services. Welcome Guide Leasehold Services Welcome Guide Contents Welcome 3 Service charge 4 Major Works 7 Subletting 10 Repairs 12 Gas safety 15 Insurance 16 Ways to get involved 18 Useful contacts 19 2 Over the phone 0800 028

More information

Best Average SIC Worst

Best Average SIC Worst Corporate Management Sickness Absence Indicator A working days lost per Teacher due to sickness absence 4 5 7 8 9 2 3 4 5 2 2 3 Performance: 2/3 Value = 5.8 Days The Scottish average deteriorated from.2

More information

national consumer agency gníomhaireacht náisiúnta tomhaltóirí putting putting consumers first Property Management Companies and You

national consumer agency gníomhaireacht náisiúnta tomhaltóirí putting putting consumers first Property Management Companies and You national consumer agency gníomhaireacht náisiúnta tomhaltóirí putting putting consumers first Property Management Companies and You This booklet is based on information provided by DKM Consultants in association

More information

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy

www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Executive Director Business Services Rob Walsh B.A. (Hons) Solicitor www.nelincs.gov.uk North East Lincolnshire Council - Corporate Debt Recovery Strategy Background. As part of Transactional Services

More information

LINK HOMES LIMITED FACTORING AGREEMENT

LINK HOMES LIMITED FACTORING AGREEMENT LINK HOMES LIMITED FACTORING AGREEMENT This is a Factoring Agreement between Link Homes Limited, Head Office, Link House, 2c New Mart Road, Edinburgh EH14 1RL ( LINK ) and the ( the owners ) of BLOCK B

More information

Vela Debt Recovery Policy

Vela Debt Recovery Policy Vela Debt Recovery Policy Overview The scope of this policy is to establish a framework for the recovery of a range of debts which includes:- current and former tenant arrears current and former recharge

More information

Commercial Property Buying Property in Your Pension Fund

Commercial Property Buying Property in Your Pension Fund 1 The aim of these notes is to assist in purchasing, letting or selling properties, to ensure the transaction is handled correctly and any pitfalls are avoided. Please read these notes, ensure you understand

More information

Why should I join a factoring service, what s in it for me? I don t want to join a factoring service, do I have to?

Why should I join a factoring service, what s in it for me? I don t want to join a factoring service, do I have to? FREQUENTLY ASKED QUESTIONS What is factoring? Factoring is a Property Management Service offered to property owners to coordinate and carry out work on their behalf in respect of repairs, improvements,

More information

TERMS & CONDITIONS FULLY MANAGED SERVICE

TERMS & CONDITIONS FULLY MANAGED SERVICE TERMS & CONDITIONS FULLY MANAGED SERVICE For the purpose of this agreement the following definitions will apply:- Keywest Estate Agents Ltd shall be known as The Agent... shall be known as The Owner..

More information

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES

BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES BRACKNELL FOREST COUNCIL ADULT SOCIAL CARE & HEALTH DEBT RECOVERY POLICY & PROCEDURES POLICY DOCUMENT Table of Contents 1. Definitions and Abbreviations... 3 2. Legal Status... 4 3. Principles for Debt

More information

SUBMISSION FROM GREENBELT GROUP LIMITED

SUBMISSION FROM GREENBELT GROUP LIMITED SUBMISSION FROM GREENBELT GROUP LIMITED 1. Greenbelt Group Limited, (No.SC192378) of Abbotsford House, Abbotsford Place, Glasgow G5 9SS, (GGL) invites the Committee to have regard to the following submissions

More information

If instalments are not paid as they are due a reminder will be sent requiring payments to be brought up to date within 7 days.

If instalments are not paid as they are due a reminder will be sent requiring payments to be brought up to date within 7 days. APPENDIX 1 DEBT RECOVERY POLICY This debt recovery policy of South Lakeland District Council aims to maximise income from all revenue generating sources whilst incorporating a sympathetic approach to the

More information