Completely mastered service. repv - service management software

Transcription

1 Completely mastered service repv - service management software

2 Profit from service management... Your aim: sustained success You are always on target and ahead of the competition. This is how you have the best products and services; this is how you have the best competitive opportunities. Your strategy You set store by sustainability, and therefore set store by satisfied customers. You have flair and the right intuition in everyday dealings with your customers, making you successful. Customer satisfaction manages itself. Don t leave customer satisfaction simply to the intuition of individual customer service employees. Plan service profitably Plan the success of your service, maintain an overview, save valuable time. Make your service profitable. Manage the success of your company with the right tool. repv professional service management repv is the professional software solution for service management and handling of repairs from PEAK-Networks. Choose success with repv. repv - improve your 2

3 repv - service management software...we can help you PEAK-Networks service management solutions to help you succeed PEAK-Networks is an independent supplier of IT solutions for industry, medium-sized companies, and trade. On site all across Europe, we offer you established IT solutions for product development, service, repair and maintenance. Our product portfolio comprises highly efficient software for service management and reporting. We offer electronic information and hotline systems that facilitate daily dealings with your customers and above all make them as profitable as possible. Our products range from cost-effective, modular software solutions for medium-sized businesses to customer-specific individual solutions for large companies. PEAK-Networks your strong partner, on site across Europe We give advise, install and maintain your service management system We develop customer-specific solutions Our trainers will train your employees on site across Europe profit! 3

4 repv - service management software Service with profit repv basic version (main module) Simple and easy recording and editing of services Exact copy of service processes Completely integrated in ERP system Administration of tours, areas, customers, sites, technicians, deputies, devices, documentation Status test of orders, records of order tracking, master data administration Individual design of service reports, charges, repv the professional software solution for profitable service management and handling of repairs repv increases the quality and efficiency of your service. You maintain an overview at all times and therefore make your service a profitable business repv grows with your needs The modular set up means that repv can be targeted to the needs of your company and your customers Customer-specific solutions For your special requirements, we develop customized individual solutions on request Simple operation Intuitive user guide and Windows XP style make repv a user-friendly tool Multilingual Choice of operating language (German, English, French) Repair bypass device module Administration of loan units Status tests of sent and received devices Full integration of rep transfer process into the service requirement Return of replacement devices: Checklists and test reports integrated into service reports repv - advantages at 4

5 Scheduler module Efficient manpower planning and overview of current availability of your technicians Simple operation by dragging and dropping All appointments and technicians at a glance Efficient manpower planning and coordination of technicians and service employment Scheduling possibilities for workshops and field services Maintenance contract module Simple administration of maintenance contracts, work plans and maintenance work Individual contract design Automatic generation of service orders Precise calculation by stored instructions for work and information on replacement parts Time and money saved by efficient manpower planning Map module with Microsoft MapPoint Visualization of customer site and service employment Illustration: Map of Europe (to street level) Kilometres and calculation of travel time between several locations Route planner * Microsoft MapPoint licence not included repv: numerous modules expand the functionality Online Service Centre Online access and view of service processes Acquisition of devices via the Internet Acquisition of repair orders via the Internet Status view of repair orders Scheduler view via the Internet Connection to repv SQL database Statistics module Is your service efficient? Service efficiency check via statistics module Assessment according to your requirements Permanent overview Set up of target-performance comparisons Precise assessment in table form, 3-D presentation of results Yearly, monthly and weekly assessment Field service technician module Process service orders directly with the customer Mobile communication between service technicians and headquarters Improvement of workflow Automatic data transfer Solutions for PDA and mobile office Completely configured and immediately operable a glance 5

6 repv - service management software Qualify and create service requirement Optimize workflow Service proc Process-quality management with repv in repair workshop Customer Service requirement if necessary, demand rep transfer device repv maps the complete work process of a service workshop: Input, defective device - Dispatch of receipt acknowledgements to customer - Service order is created and qualified - Dispatch of replacement devices to customer (when required) Dispatching process Technicians Qualify and create service requirement Service planning - Allocation of technicians - Check replacement parts inventory, if necessary order replacement parts - Dispatch of estimates for repair costs to customer Job control Storage & logistics Dispatch repairbridging device Repair devices - Replacement parts and working hours ascertained - Faults and fault clearance are documented (entry in device records) - Service report is generated Finance & accounting system Completion - Billing and handover to ERP system - Send repaired device to customer Evaluations Service process ma 6

7 Test device, report input Draw up dispatch papers (invoice and accompanying documents), dispatch device Carry out repairs, draw up repair report ess workshop Dispatch of devective device Receipt of repaired device Receipt of invoice and accompanying documents Create and continue service order Allocate technicians Check replacement parts inventory, order if necessary Repair and report Pack devices and put it into goods issue Acceptance and monitoring of service data Close order Goods receipt monitoring Receipt of devices Report dispatch Order and dispatch replacement parts Device returned to customer Billing tered with repv 7

8 repv - service management software Data maintenance online repv field service technician module: Screen order processing Service proc Process-quality management with repv in field service Customer Service requirement repv maps the entire work process of the field service: Customer sets service requirement - Service order is created and qualified - Dispatch of order acknowledgement to customer Dispatching process Qualify service requirement Create service orders Service planning - Allocation of technicians in field service, proposed date - Electronic dispatch of all relevant data to technicians (via Notebook or PDA) Technicians Job control Repair device on site - if necessary order replacement parts - Replacement parts and working hours are ascertained - Faults and fault clearance are documented (entry in device records) - Service report is generated on site and printed out Storage & logistics Finance & accounting system Completion - Transfer of service report to headquarters - Headquarter tests all data (controlling) - Completion and billing, and handover to ERP system assessments Evaluations repv in field serv 8

9 repv field service technician module: Access and data maintenance online, at all times, from all locations ss of field service Receipt of order confirmation Receipt of service Receipt of completion report Receipt of invoice and accompanying documents Allocate technicians Agreement of date with customer Order confirmation Report service completion to customer Check replacement parts inventory, order if necessary Implementation at customer s premises Completion report (SMS or telephone), service report Acceptance and monitoring of service data Close order Order and dispatch replacement parts Billing ce 9

10 repv - service management software The right solution... for your requirements Whether a basic package or individual solution with repv you are choosing an easy, user-friendly service management system that can be extended uniquely with numerous modules. repv service features Microsoft SQL database Client: MS-Windows 2000/XP/Terminal Integrated master data administration Integrated order processing Order system Serial number administration Storage accounts Information system over Internet Modular system, open to future expansion and customer-specific modifications Basic package (main module) Administration of customers, suppliers, articles, devices, travel expenses Maintenance contract module Simple administration of maintenance contracts, work plans and maintenance work Technician module Process orders directly with the customer, receive orders from headquarters, return data Maps module Visualization of customer site and service employment across Europe Statistics module Service efficiency check via statistics module Repair bypass device module Document processes in your service handling Integration of field service Invoicing open items warehousing and logistics extended warehousing Multilingual (German, English, French, ) Service forms Printing of service requirement, job progress sheet, service report, service completion report, customized Invoice repv tools Scheduler Planning of service employment Administration components repv - the right cho 10

11 Microsoft MapPoint Additional languages Additional languages Generate invoice and book of sent invoices Inventory Travel expenses Scheduling via Microsoft Outlook Integrated scheduler ce 11

12 PEAK-Networks......your business partner Service management systems We advise, install and maintain your service management system Client specific software solutions We develop and implement the ideal service management system for your business Support, training, seminars Our personal trainers train your employees Europe-wide. Our software support handles your inquiries immediately The repv partner in your area: conception and artwork: Otto-Röhm-Str Darmstadt Germany Tel. +49 (0) Fax +49 (0)