ISEB ISEB-BA1 Foundation Certificate in Business Analysis

Transcription

1 ISEB ISEB-BA1 Foundation Certificate in Business Analysis Number: Passing Score: 800 Time Limit: 120 min File Version: ISEB ISEB-BA1 Foundation Certificate in Business Analysis

2 Exam A QUESTION 1 Given the cashflows below, which of the following is correct? A. The project pays back in year 4 of the project B. The project does not pay back within the four year period. C. The project pays back in year 2 of the project. D. The project pays back in year 3 of the project. /Reference: QUESTION 2 The required competencies of a business analyst are classified into three categories. Which of the following is one of these three categories? A. Management Qualities. B. Business Knowledge. C. IT Skills D. Project Skills. /Reference: QUESTION 3 When should benefits realisation be carried out? A. Immediately at the end of the project. B. At the beginning of the project. C. At the end of the finalised feasibility study. D. Months or years after the end of the project. /Reference: QUESTION 4 Which of the following statement is TRUE about the process view of an organisation?

3 A. It focuses on the customer of the organisation. B. It focuses solely on the internal view of the organisation. C. It focuses on the functions of an organisation. D. It focuses on the organisational structure. /Reference: QUESTION 5 As part of an investigation a Business Analyst has devised a form for users of an existing system to use to keep track of the tasks they undertake during their working day. Which of the following describes this investigation technique? A. Special purpose records. B. Scenario analysis. C. Questionnaires. D. Activity sampling. /Reference: QUESTION 6 On a class diagram, what do the multiplicities represent? A. The number of attributes held within each class. B. The minimum and maximum number of operations in each class. C. The minimum and maximum number of objects in each class. D. The business rules for an association between two classes. /Reference: QUESTION 7 A well formed requirement is said to comply with which of the following acronyms? A. MOSCOW. B. SMART. C. OSCAR.

4 D. MOST. /Reference: QUESTION 8 Which stage in the waterfall model is considered as several separate stages in the V model? A. Development. B. Analysis. C. Testing. D. Design. /Reference: QUESTION 9 Which of the following terms may be used to describe the attitude of a stakeholder who is NOT in favour of the project but is probably not actively opposed to it? A. Opponent. B. Neutral. C. Critic. D. Blocker. /Reference: QUESTION 10 It has been suggested that five clerical posts can be abolished when a new computer system is implemented. Under which category of costs or benefits will this be recorded? A. Tangible costs. B. Tangible benefits. C. Intangible costs. D. Intangible benefits. /Reference: QUESTION 11 During which stage of the Business Analysis Process Model would a gap analysis be carried out? A. Define requirements.

5 B. Analyse needs. C. Evaluate the options. D. Investigate situation. /Reference: QUESTION 12 A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid. Which of the following would be an appropriate way of managing this stakeholder? A. Keep on side. B. Keep watching. C. Keep informed. D. Keep satisfied. /Reference: QUESTION 13 What is the first stage of the waterfall systems development lifecycle? A. Plan. B. Analysis. C. Feasibility Study. D. Strategic Vision. /Reference: QUESTION 14 Different reactions may be observed when a change to working methods is proposed. These reactions include: a. Enthusiasm for the change. b. Fear of the change. c. Reduced performance on the job. d. Reluctant acceptance of the change. Which of the following represents the typical sequence of these four reactions? A. b, d, c and a. B. a, b, c and d. C. b, c, d and a. D. a, b, d and c.

6 /Reference: QUESTION 15 Business rules define how actions are to be performed. Under which of the following headings are business rules considered? A. Explicit or implicit management statements, B. Statutory and internal policies. C. Constraints and operational guidance. D. Negotiable and non-negotiable limitations. /Reference: QUESTION 16 What does the O' stand for in the CATVVOE analysis? A. The objectives of the business system under review. B. The opportunities for change in the business system under review. C. The organisation of the business system under review. D. The owner of the business system under review. /Reference: CATWOE This is used to prompt thinking about what the business is trying to achieve. Business perspectives help the business analyst to consider the impact of any proposed solution on the people involved. There are six elements of CATWOE[5] Customers - Who are the beneficiaries of the highest level business process and how does the issue affect them? Actors - Who is involved in the situation, who will be involved in implementing solutions and what will impact their success? Transformation Process - What processes or systems are affected by the issue? World View - What is the big picture and what are the wider impacts of the issue? Owner - Who owns the process or situation being investigated and what role will they play in the solution? Environmental Constraints - What are the constraints and limitations that will impact the solution and its success? QUESTION 17 In a particular organisation it is common practice to call all managers by their first name. It is part of the culture of the organisation. Newcomers are quickly corrected if they do not follow this informal approach. What would knowing about this convention be classified as in Requirements Engineering? A. Explicit individual knowledge B. Tacit individual knowledge. C. Explicit corporate knowledge. D. Tacit corporate knowledge.

7 /Reference: QUESTION 18 In which of the following business analysis areas does the traditional systems analyst role primarily operate? A. Quantifying costs and benefits. B. Defining the needs of the business. C. Implementing business changes. D. Specifying IT system requirements. /Reference: QUESTION 19 A batch program runs every night to raise invoices. The next day these invoices are posted out to customers by a clerk. Customers pay the invoices with cheques. The cheques are then banked by a clerk. In this scenario, which of the following represents a business event? A. System prints invoices. B. Clerk sends invoices to customers. C. Customer's cheque is received. D. Clerk banks the cheque. /Reference: QUESTION 20 Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails? A. Scenario analysis. B. Protocol analysis. C. Shadowing. D. Activity sampling. /Reference: QUESTION 21 A system holds information about an employee; Mike Berry. Which of the following is Mike Berry an example of? A. An attribute

8 B. An object C. A class. D. An operation. /Reference: QUESTION 22 An analyst is defining the requirements for an online booking system and wishes to show the business managers the look and feel of the system in order to elicit usability requirements. What investigation technique should the analyst use? A. Workshops. B. Interviewing. C. Ethnographic study D. Prototyping. /Reference: QUESTION 23 A business analyst has identified that one of the use cases on a use case diagram contains a large amount of optional processing. This optional processing is so large that he has decided to remove it to a separate use case which can be called by the original use case if required. How should the original use case be linked to the new use case? A. By a broken, arrowed line stereotyped with the word <<include>>. B. By a broken, arrowed line stereotyped with the word <<uses>>. C. By a solid line with no arrowhead or stereotype. D. By a broken, arrowed line stereotyped with the word <<extend>>. /Reference: QUESTION 24 An organisation called Quality Signs' makes display signs for commercial customers. Which of the following are MOST likely to be the Actors in a CATWOE analysis? A. The Managing Director of Quality Signs. B. The sign makers of Quality Signs. C. The competitors of Quality Signs. D. The customers of Quality Signs. /Reference:

9 QUESTION 25 Which of the following models shows the driving and resisting forces of change? A. Force field analysis. B. Five forces model. C. Power/impact grid. D. Learning cycle. /Reference: QUESTION 26 Which of the following statements is TRUE? A. The IRR of every project is based on it achieving a Net Present Value of zero. B. It is preferable for the calculated IRR of a project to be below bank interest rates, C. Discounted cash flows do not usually take into account the time value of money. D. When comparing two projects, the one with the lower NPV should be preferred. /Reference: QUESTION 27 Which of the following techniques can be used to pull together the results of an analysis of the external and internal business environment of an organisation? A. SWOT analysis. B. Resource audit. C. Five-forces model. D. Balanced business scorecard. /Reference: SWOT analysis (alternatively SWOT Matrix) is a structured planning method used to evaluate the Strengths, Weaknesses, Opportunities, and Threats involved in a project or in a business venture. A SWOT analysis can be carried out for a product, place or person. It involves specifying the objective of the business venture or project and identifying the internal and external factors that are favorable and unfavorable to achieving that objective. QUESTION 28 The following requirement has been identified; The system must be able to record customer payments'. What type of requirement is this? A. A functional requirement. B. A non-functional requirement. C. A general requirement D. A technical requirement

10 /Reference: QUESTION 29 Which of the following BEST describes an ethnographic study? A. A study which uses prototype graphical screens to demonstrate a user requirement. B. A study of users in their workplace undertaking representative simulated scenarios. C. A study where the analyst spends an extended period of time in the target environment. D. A study which ensures that the needs of a wide range of ethnic groups are considered. /Reference: Data collection methods are meant to capture the "social meanings and ordinary activities" [8] of people (informants) in "naturally occurring settings" [8] that are commonly referred to as "the field." The goal is to collect data in such a way that the researcher imposes a minimal amount of their own bias on the data QUESTION 30 Which stage of the Requirements Engineering process is concerned with tracking requirements from inception to implementation? A. Requirements documentation B. Requirements management C. Requirements validation. D. Requirements analysis. /Reference: QUESTION 31 A process model has been produced which includes diamond-shaped symbols. What does this diamondshaped symbol represent in the model? A. A document B. An event. C. A manual process. D. A decision /Reference: QUESTION 32 An analyst has discovered that a company wishes to hold information about departments and employees. A department may have many employees in it, but each employee can, at any one time, only work in one

11 department. There is no requirement to store historical information.however, there are currently eight departments and over one hundred employees. How would this relationship be shown on an Entity Relationship diagram? A. As (8..100) at the Department end of the relationship. B. As a many-to-many between Department and Employee. C. As a one-to-one between Department and Employee. D. As a one-to-many between Department and Employee. /Reference: QUESTION 33 When running workshops it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop. Which of the following terms describes this role? A. The arbitrator. B. The scribe. C. The stakeholder. D. The facilitator. /Reference: QUESTION 34 In which of the following circumstances do buyers have high bargaining power? A. When available sources of supply are available and easy to find. B. When the cost of a product or service is low. C. When switching costs are high. D. When the supplier brand is powerful. /Reference: QUESTION 35 An analyst investigating a finance system wishes to build rapport with individual stakeholders and investigate in detail each stakeholder's views. Which of the following techniques should the analyst use? A. Questionnaires. B. Interviewing. C. Special purpose records. D. Document analysis.

12 /Reference: QUESTION 36 It is unclear to a project sponsor why a particular requirement has been included in a recently released version of a system. Which of the following will allow him to identify who originally asked for the requirement? A. The validation of the requirement. B. The source of the requirement. C. The resolution of the requirement. D. The justification of the requirement. /Reference: QUESTION 37 In a business activity model, which of the following type of activities respond to deviations between actual and planned performance? A. Monitoring activities. B. Doing activities. C. Controlling activities. D. Planning activities /Reference: QUESTION 38 A convenience food manufacturer has undertaken a strategic analysis study and has identified a threat from groups lobbying against the use of packaging for food products. Which of the PESTLE categories would have helped highlight this threat? A. Legal. B. Environmental. C. Technological. D. Economic. /Reference:

13 QUESTION 39 One of the stages of the Business Activity Process Model is 'Consider the perspectives'. Which of the following would be particularly relevant in this stage? A. PESTLE analysis. B. Requirements Modelling. C. Cost Benefit Analysis D. Business Activity Modelling /Reference: QUESTION 40 Which of the following is a primary activity in the value chain? A. Human Resources (HR). B. Procurement. C. Information Technology (IT). D. Marketing and Sales. /Reference: QUESTION 41 A system must hold the price of every product sold by the company. Which of the following is the price likely to be? A. An attribute B. An entity. C. An object. D. A use case. /Reference: QUESTION 42 What is stage 0 (zero) of the concerns-based adoption model? A. Shock. B. Defininition. C. Initial change. D. Awareness.

14 /Reference: QUESTION 43 The Boston Box may be used to analyse the portfolio of businesses owned by an organisation. Which of the following animals does it use in its term for businesses that have low market share in a market with low growth? A. Cow. B. Cat. C. Dog. D. Goat. /Reference: QUESTION 44 Which of the following describes a 'rich picture'? A. An organisation chart showing the most important stakeholders. B. A swim-lane diagram highlighting the most costly processes. C. A free-format drawing of a business situation under investigation. D. A UML class diagram showing both attributes and operations. /Reference: QUESTION 45 Which of the following may be used to document the outcomes of a workshop? A. Mind maps. B. Brainwriting. C. Round robin. D. Stepwise refinement. /Reference: QUESTION 46 The V model is an example of which of the following? A. A business analysis process model. B. A systems development lifecycle. C. A concerns-based adoption model. D. A soft systems methodology.

15 /Reference: QUESTION 47 Which of the following is a primary activity in the value chain? A. Procurement. B. Firm infrastructure. C. Service. D. Technology development. /Reference: QUESTION 48 The term 'happy day' is often used in the context of which of the following investigation techniques? A. Protocol analysis. B. Scenarios. C. Activity Sampling. D. Document analysis. /Reference: QUESTION 49 What is the MoSCoW principle used for? A. To analyse stakeholders. B. To determine strategy. C. To define a root definition. D. To prioritise requirements. /Reference: M - MUST: Describes a requirement that must be satisfied in the final solution for the solution to be considered a success. S - SHOULD: Represents a high-priority item that should be included in the solution if it is possible. This is often a critical requirement but one which can be satisfied in other ways if strictly necessary. C - COULD: Describes a requirement which is considered desirable but not necessary. This will be included if time and resources permit. W - WON'T: Represents a requirement that stakeholders have agreed will not be implemented in a given release, but may be considered for the future

16 QUESTION 50 A software house is developing a software package specifically for hotel management. A business analyst has been employed because of her familiarity with the hotel industry. Which of the following competencies has she been employed to bring to the project? A. Domain knowledge. B. Problem solving. C. Team leadership. D. Project management /Reference: QUESTION 51 Every night at midnight a batch process is invoked to invoice all orders received that day. How will the time midnight be represented on a use case diagram? A. As a use case. B. As an association. C. As an actor. D. As a system boundary. /Reference: QUESTION 52 Which of the following types of activity help identify the KPI's of an organisation? A. The doing activities. B. The monitoring activities. C. The control activities. D. The planning activities. /Reference: QUESTION 53 Which of the following requirements elicitation techniques is ineffective at defining the future requirements of a system? A. Workshops. B. Prototyping, C. Scenario analysis. D. Shadowing.

17 /Reference: QUESTION 54 Which of the following statements about outsourcing of systems development is correct? A. It has meant that it is no longer necessary for analysts to define rigorous, accurate and complete user requirements. B. It has eliminated the need for effective contract management between the customer and the supplier of the outsourcing. C. It has been a significant catalyst in organisations for the development of a business analysis function. D. It has meant that the programming of solutions is usually undertaken in countries where labour costs are high. /Reference: QUESTION 55 Which of the following is a perceived advantage of using workshops to investigate requirements? A. It reduces speed and productivity of the project. B. It is time-consuming to arrange and organise. C. It focuses on a narrow view of the area under investigation. D. It obtains buy-in and acceptance for the project, /Reference: QUESTION 56 Style guides, manuals and job descriptions are examples of what type of knowledge? A. Explicit. B. Implicit. C. Tacit. D. Organisational. /Reference: QUESTION 57 What do the arrow headed lines between activities represent on a business activity model? A. Activity sequence B. Logical dependency. C. Functional optionality.

18 D. Flow of data. /Reference: QUESTION 58 Which of the following stages is immediately after problem-finding in Isaksen and Treffinger's creative problem-solving model? A. Idea-finding. B. Solution-finding. C. Data-finding. D. Acceptance-finding. /Reference: 1. Mess Finding: 2. Data Finding: 3. Problem Finding: 4. Idea Finding: 5. Solution Finding: 6. Acceptance Finding: QUESTION 59 Which of the following models might include the documentation of scenarios? A. A class model. B. A business activity model. C. A use case model. D. A corporate data model. /Reference: QUESTION 60 Which of the following describes the objectives in a MOST analysis? A. The statements declaring what the business is in and what it intends to achieve. B. The approach the organisation intends to take to achieve its declared mission. C. The goals against which the organisation's achievements can be measured. D. The detailed means by which an agreed business strategy will be implemented.

19 /Reference: This superior strategic planning tool helps to clarify where the business intends to go (Mission), the key goals which will help to achieve this (Objectives), analyses what options there are for proceeding forward (Strategies) and how these strategies are going to be put into action (Tactics). QUESTION 61 A stakeholder in a project has been classified as having no interest but high power/influence on the power/ interest grid. Which of the following would be an appropriate way of managing this stakeholder? A. Ignore. B. Watch. C. Keep on side. D. Keep informed /Reference: QUESTION 62 Which of the following is likely to be shown as a process in a swim-lane diagram of a library book borrowing system? A. Book. B. Librarian. C. Borrowing Limit. D. Borrow book. /Reference: QUESTION 63 The Business Activity Model shows the doing activities' of a business system. Which element of CATWOE do these activities relate to? A. Transformation. B. Actors. C. Environment. D. Owner. /Reference: CATWOE This is used to prompt thinking about what the business is trying to achieve. Business perspectives help the business analyst to consider the impact of any proposed solution on the people involved. There are six elements of CATWOE[5] Customers - Who are the beneficiaries of the highest level business process and how does the issue affect them? Actors - Who is involved in the situation, who will be involved in implementing solutions and what will

20 impact their success? Transformation Process - What processes or systems are affected by the issue? World View - What is the big picture and what are the wider impacts of the issue? Owner - Who owns the process or situation being investigated and what role will they play in the solution? Environmental Constraints - What are the constraints and limitations that will impact the solution and its success? QUESTION 64 Which of the following statements about change and change management is correct? A. Change management should be considered right from the start of the project. B. Change management should first be considered in the design stage of the project. C. The management of change is the sole responsibility of the project manager. D. Social and cultural factors have little influence on the success of implementing changes. /Reference: QUESTION 65 An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using? A. Ethnographic study. B. Interviewing. C. Activity sampling D. Protocol analysts. /Reference: QUESTION 66 What is the final stage of the waterfall systems devebpment lifecycle? A. User acceptance testing. B. Post-implementation review. C. Benefits realisation. D. Implementation. /Reference: QUESTION 67 Which of the following statements about a BAM is correct? A. The BAM is concerned with who carries out the activities. B. The BAM is concerned with where activities are carried out. C. There will be one BAM for each business perspective.

21 D. The BAM is an AS-IS model of the real world. /Reference: QUESTION 68 Which of the following is explicitly considered as a force in Porter's five forces model? A. Rivalry between suppliers. B. Government legislation. C. Internal business processes. D. Bargaining power of buyers. /Reference: 1 Five forces 1.1 Threat of new competition 1.2 Threat of substitute products or services 1.3 Bargaining power of customers (buyers) 1.4 Bargaining power of suppliers 1.5 Intensity of competitive rivalry QUESTION 69 Description, impact assessment, probability and countermeasures are usually recorded for which of the following? A. Requirements. B. Risks. C. Stakeholdei-s. D. Key Performance Indicators. /Reference: QUESTION 70 What is the model of a current business process often called? A. The AS-IS model. B. The AS-IF model C. The n-is model. D. The IS-IT model /Reference:

22 QUESTION 71 Every night, at midnight, a system automatically raises invoices for customers that have placed orders that day. The invoice is sent electronically by to customers. What is the event that triggers the production of invoices? A. Midnight on the system clock. B. The receipt of an order from a customer. C. The system. D. The batch invoice production job. /Reference: QUESTION 72 A company holds information about 1000 customers. It receives, on average, 50 orders per day. Each order must be placed by only one customer. Customers must have placed at least one order but may place several. An analyst has shown an association between the classes Customer and Order. What multiplicities should she show at the Order end of this association? A. 0..*. B. 1.*. C D /Reference: QUESTION 73 One of the claimed advantages of buying a software package is that it is possible to predict future maintenance costs with some certainty. How would these costs be classified in a cost-benefit analysis? A. As an intangible cost. B. As a tangible benefit. C. As a tangible cost. D. As an intangible benefit. /Reference: QUESTION 74 Why should requirements be SMART? A. To ensure that the requirement supports business objectives. B. To ensure that the requirement is intelligently expressed. C. To ensure that the requirement is well formed. D. To ensure that the requirement is graphically modelled.

23 /Reference: QUESTION 75 In which stage of the business analysis process model would the business analyst produce a business case? A. Evaluating the options. B. Analysing the needs C. Defining the requirements. D. Considering perspectives. /Reference: QUESTION 76 The table below shows the costs and savings associated with a project. In which of the following years does the project break even? A. Year 4. B. Year 5. C. Year 3. D. The project does not break even. /Reference: (5 * 5000) == *5 = *5 = Year 5 QUESTION 77 Linking a piece of delivered software functionality with a requirement is known as which of the following? A. Requirements validation B. Requirements verification. C. Requirements testing D. Requirements traceability

24 /Reference: QUESTION 78 In which of the following categories would return on investment be considered when assessing the feasibility of a project? A. Financial feasibility. B. Business feasibility C. Technical feasibility D. Operational feasibility. /Reference: QUESTION 79 Which of the following would you describe about each stakeholder? A. Justification. B. Owner. C. Attitude. D. Resolution. /Reference: QUESTION 80 A use case Place Order must always invoke a related use case Check Credit. How is the association between the two use cases shown? A. By a solid line with no arrowhead or stereotype. B. By a broken, arrowed line stereotyped with the word <<extend>>. C. By a broken, arrowed line stereotyped with the word <<exclude>> D. By a broken, arrowed line stereotyped with the word <<include>>. /Reference: QUESTION 81 During a workshop, it is useful to ask participants to come up with ideas which are listed for later evaluation. What is this technique called? A. Round Robin B. Brainstorming. C. Mind Mapping

25 D. Mess Finding /Reference: QUESTION 82 When analysing stakeholders, it is useful to produce a stakeholder analysis grid. What is depicted on the axes of this grid? A. Objectives and interests. B. Power and influence C. Perspectives and impacts D. Power and interest /Reference: QUESTION 83 How would usability and performance requirements be classified? A. As general requirements B. As technical requirements. C. As functional requirements D. As non-functional requirements. /Reference: QUESTION 84 When undertaking a CATWOE' analysis, which sequence should the first four letters be considered in? A. W, T, C, A B. T, W, C, A C. W, C, T, A D. T, A, W, C /Reference: CATWOE This is used to prompt thinking about what the business is trying to achieve. Business perspectives help the business analyst to consider the impact of any proposed solution on the people involved. There are six elements of CATWOE[5] Customers - Who are the beneficiaries of the highest level business process and how does the issue

26 affect them? Actors - Who is involved in the situation, who will be involved in implementing solutions and what will impact their success? Transformation Process - What processes or systems are affected by the issue? World View - What is the big picture and what are the wider impacts of the issue? Owner - Who owns the process or situation being investigated and what role will they play in the solution? Environmental Constraints - What are the constraints and limitations that will impact the solution and its success? QUESTION 85 A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain? A. As an Inbound Logistics activity B. As a Sales and Marketing activity C. As a Technology Development activity D. As a Service activity. /Reference: QUESTION 86 When are workshops especially valuable? A. When suitably sized rooms are available B. When all stakeholders are agreed on the way forward. C. When a geographically dispersed set of users needs to be consulted. D. When time and budget are constrained. /Reference: QUESTION 87 There is a requirement for an employee to enter time worked details into a computerised project reporting system. If this requirement was drawn on a use case diagram, which of the following would be correct? A. Employee would be the boundary, time details an actor. B. Project reporting system would be an actor, employee a use case. C. The computer system would be the boundary, the project reporting system a use case. D. Enter time details would be a use case, employee an actor.

27 /Reference: QUESTION 88 The Internal Rate of Return has been calculated for an option in a Business Case. Which ONE of the following statements is true? A. The Net Present Value is not known. B. The DCF Rate is not known. C. The Net Present Value is Zero D. The DCF Rate is Zero. /Reference: QUESTION 89 The entity relationship model below shows the relationship between Product and Order. Which of the following business rules is correct and is reflected in the diagram? A. The maximum number of products on one order is eight. B. The maximum number of products on one order is unlimited. C. The minimum number of orders for each product is one. D. The minimum number of products on each order is zero. /Reference: QUESTION 90 Which of the following is NOT one of the perspectives considered by the 'Balanced Business Scorecard'? A. Competition. B. Customer. C. Learning and Growth. D. Financial.

28 /Reference: QUESTION 91 Which of the following investigation techniques is the MOST time consuming? A. Questionnaires. B. Ethnographic study C. Shadowing. D. Activity sampling. /Reference: Ethnographic - the study of people QUESTION 92 A project reporting system stores information about Employees. How would an Employee be represented in an entity-relationship diagram? A. As an Actor. B. As an Attribute C. As an Entity D. As a Relationship. /Reference: QUESTION 93 Which of the following investigation techniques is MOST appropriate for collecting quantitative information? A. Workshops. B. Activity sampling C. Interviewing. D. Prototyping. /Reference: QUESTION 94 Which of the following is an input to the Investigate the Situation stage of the business analysis process model? A. Stakeholder perspectives. B. List of issues/problems. C. Business case. D. Terms of reference.

29 /Reference: QUESTION 95 What occurs at handoffs when two actors do not synchronise their work? A. Errors. B. Queues. C. Functions. D. Decisions. /Reference: QUESTION 96 The change curve shows the range of emotions experienced by people when facing change. One of the axes on the graph is Time; what is the other axis? A. Fear. B. Self-esteem. C. Anger. D. Shock. /Reference: QUESTION 97 What stage of the V model provides the test criteria for user acceptance testing?

30 A. The business needs. B. The requirements. C. The designed solution D. The developed solution. /Reference: QUESTION 98 Which of the following techniques is used to focus solely on the external influences on an organisation? A. SWOT. B. PESTLE. C. CATWOE. D. MOST. /Reference: PESTLE This is used to perform an external environmental analysis by examining the many different external factors affecting an organization. The six attributes of PESTLE: Political (Current and potential influences from political pressures) Economic (The local, national and world economy impact) Sociological (The ways in which a society can affect an organization) Technological (The effect of new and emerging technology) Legal (The effect of national and world legislation) Environmental (The local, national and world environmental issues) QUESTION 99 Which of the following are steps in the Isaksen and Treffinger's creative problem solving model? a. Mess Finding. b. Data Modelling. c. Process Finding. d. Problem Finding. e. Solution Finding. A. a, b, c and d. B. b, c and e. C. a, d and e. D. a, c, d and e. /Reference: QUESTION 100 What stage immediately precedes testing in the waterfall lifecycle?

31 A. Design. B. Development. C. Implementation. D. Analysis. /Reference: QUESTION 101 "The system should allow a user to enter customer details and select appropriate customers for a mailshot". What is wrong with this requirement? A. It consists of two requirements which should be separately defined. B. It contains the word "should" which must not be used in a requirement. C. It should be specific about the user it refers to. D. It should not contain the word "system" in the requirement. /Reference: QUESTION 102 What type of model is a 'Business Activity Model' (BAM)? A. Conceptual B. Logical C. Physical D. Dynamic /Reference: QUESTION 103 Cars, trucks and motorbikes are all types of vehicle. What structure could be used on a class model to model this A. Generalisation B. Association class C. Exclusivity relationship D. The <<include>> construct /Reference:

32 QUESTION 104 As part of an investigation, a business analyst has asked a business user to keep track of the actual tasks they carry out over a period of time. What is this investigation technique called? A. Shadowing. B. Prototyping. C. Special purpose records. D. Activity sampling. /Reference: QUESTION 105 Which of the following is an example of 'Individual Tacit Knowledge'? A. Culture. B. Process. C. Norms. D. Intuition. /Reference: QUESTION 106 Business Analysis competencies are divided into three groups. Which of the following are the groups of competencies for a Business Analyst? a. IT skills. b. Behavioural skills and personal qualities. c. Techniques. d. Project Management Support. e. Business Knowledge. A. b, c and e. B. a, b and e. C. b, c and d. D. a, d and e /Reference: QUESTION 107 Who is the target of the value proposition? A. The Supplier, B. The Sponsor.

33 C. The Customer D. The Competitor. /Reference: QUESTION 108 Who should be defined as the owner of a risk? A. The person who documented the risk in the risk register B. The person who identified the risk in the initial requirements analysis. C. The person responsible for defining the probability of the risk. D. The person best placed to take the necessary counter-measures to the risk /Reference: QUESTION 109 One of Porter's five forces explicitly considers industry competitors. Which of the following is the Key Focus' of this force? A. A Competitor's external marketing campaign B. The products offered by Competitors C. Rivalry among existing Competitors D. The market share of known Competitors. /Reference: QUESTION 110 Which ONE model is used for planning the training the support that people need as they adapt to change? A. The Concerns-Based Adoption Model. B. The Corporate Training Plan C. The Capability Maturity Model D. The Change Control Process Model. /Reference: QUESTION 111 Business analysis bridges the gap between which two disciplines? A. Business Case Definition and Requirements Analysis.

34 B. IT Systems Analysis and Acceptance Testing. C. Requirements Analysis and IT Systems Development D. Strategic Analysis and IT Systems Analysis. /Reference: QUESTION 112 A requirement has been identified as beneficial. It will be included in the system if it does not take too long to deliver or cost too much. How would this requirement be prioritized in the MoSCoW classification? A. As a 'M'. B. As a 'C'. C. As a 'S'. D. As a 'W'. /Reference: QUESTION 113 It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified? A. As a tangible benefit. B. As an intangible cost. C. As a tangible cost. D. As an intangible benefit. /Reference: QUESTION 114 Which of the following is NOT an example of a generic stakeholder group? A. Regulators. B. Competitors. C. Testers. D. Employees. /Reference: QUESTION 115

35 When undertaking business system modelling how many Business Activity Models' (BAM's) are initially produced? A. One for each system under consideration. B. One for each CATWOE. C. One for each Actor D. One to reflect the perspective of the Owner. /Reference: QUESTION 116 Which investigation technique is supported by use case' descriptions? A. Scenario Analysis. B. Questionaires. C. Document Analysis D. Interviewing. /Reference: QUESTION 117 Which category of activities should be identified first when developing a 'Business Activity Model' (BAM)? A. Enabling. B. Planning. C. Doing. D. Monitoring. /Reference: QUESTION 118 Which of the following statements is TRUE? A. Improving the business process is concerned with removing problems identified in the AS-IS process. B. Introducing bottlenecks is an important principle of business process re-design. C. It is not permissible to show decision diamonds on a swim-lane diagram. D. Processes cannot be improved by changing the sequence of activities alone /Reference:

36 QUESTION 119 In which stage of the requirements engineering process are requirements checked to see whether they are well formed and SMART? A. Requirements management. B. Requirements documentation. C. Requirements analysis. D. Requirements elicitation. /Reference: QUESTION 120 The table below shows the costs and savings associated with a project. In which of the following years does the project break even? A. Year 2. B. Year 3. C. Year 4. D. The project does not pay back within the four year period /Reference: QUESTION 121 An airline wishes to assess the punctuality of its flights. What type of business activity would do this? A. An enabling activity. B. A controlling activity C. A planning activity D. A monitoring activity /Reference:

37 QUESTION 122 When are the acceptance criteria for user acceptance testing defined? A. When the deliverables of the system design have been agreed. B. When the deliverables of the requirements analysis have been agreed. C. When the software has been completed and has passed system testing D. When the users have had the opportunity to use the software for a period of time. /Reference: QUESTION 123 The requirements catalogue documents the business user or users who requested the requirement. Which heading in the requirements catalogue template would this information be recorded? A. Owner. B. Justification. C. Author. D. Source. /Reference: QUESTION 124 Which of the following only includes explicit corporate knowledge? A. Skills, values, communities of practice B. Job descriptions, tasks, targets. C. Culture, norms, historical data. D. Style guides, procedures, processes /Reference: QUESTION 125 Which of the following approaches is the variation of the Waterfall lifecycle that shows explicitly the link between the analysis stages and the testing stages? A. V model. B. Spiral model C. Unified process D. Workflow model

38 /Reference: QUESTION 126 Which of the following is considered by the Boston Box? A. Power/influence. B. Impact. C. Market share D. Gross profit /Reference: QUESTION 127 In which of the following circumstances is supplier power high? A. When switching costs are low. B. When there are relatively few customers. C. When the supplier brand is powerful. D. When alternatives are readily available. /Reference: QUESTION 128 What does a force-field analysis consider? A. Forces for and against business change. B. Forces in the competitive environment C. The financial strength of the company. D. The power of external suppliers /Reference: QUESTION 129 What are business case development, subject matter expertise and procurement all examples of? A. Behavioural skill competencies required by business analysts. B. Business knowledge competencies required by business analysts. C. Technique competencies required by business analysts. D. Personal knowledge competencies required by business analysts.

39 /Reference: QUESTION 130 Which stage of the requirements engineering process precedes requirements validation? A. Requirements elicitation B. Requirements analysis. C. Requirements management. D. Requirements documentation /Reference: QUESTION 131 An analyst investigating a sales system wishes to ask questions about how a customer order form is completed in the current system. What investigation technique is the analyst using? A. Activity sampling. B. Protocol analysis. C. Document analysis D. Structured observation /Reference: QUESTION 132 Which of the following diagrams helps the business analyst to document a range of issues that have been uncovered about a business situation? A. The rich picture. B. The 'to be' process model. C. The business activity model D. The use case diagram. /Reference: QUESTION 133 Which stage of Isaksen and Treffinger's creative problem-solving model is concerned with analysing the opinions and concerns to identify how information can be quantified? A. Mess finding. B. Data finding C. Problem finding.

40 D. Idea finding /Reference: QUESTION 134 The term CATWOE provides a framework for defining and analysing business perspectives. In a project, which letter of CATWOE should be first understood by the business analyst? A. The Owner. B. The Customer. C. The Weltanschauung or world-view. D. The Actor /Reference: QUESTION 135 Which of the following is likely to be an input into the Analysing the Needs' stage of the business analysis process model? A. Shortlist of business options. B. Validated requirements document C. The business case D. Agreed business activity model /Reference: QUESTION 136 An entity type is a template for its entity occurrences. Which of the following is a template for objects? A. A class. B. A use case. C. An operation D. An actor. /Reference: QUESTION 137 What are subsequent changes subject to once a requirements document has been signed off?

41 A. Requirements verification B. Requirements documentation C. Requirements validation D. Requirements management /Reference: QUESTION 138 When is the self-esteem of individuals affected by a change process usually at its lowest? A. At the end of the change process. B. At the start of the change process C. At all points during the change process. D. In the middle phase of the change process. /Reference: QUESTION 139 What does the M stand for in MoSCoW? A. Mission. B. Must have. C. Management. D. Mandatory. /Reference: QUESTION 140 Which of the following may be used as a basis for scripting acceptance tests? A. Stepwise refinement B. Context diagrams. C. Mind maps, D. Scenario analysis. /Reference: QUESTION 141 Which of the following options only includes workshop discovery techniques?

42 A. Brainstorming, brainwriting, mind maps B. Round robin, post-it exercise, brainstorming. C. Rich pictures, mind maps, task scenarios D. Stepwise refinement, context diagrams, process models. /Reference: QUESTION 142 Which of the following statements is true? A. Shadowing is an effective way of preparing test scripts for user acceptance B. Rich pictures and mind maps are used to document the requirements for the IT system C. Interviews are effective in building a consensus view and securing agreement from a diverse group. D. Ethnographic Studies are concerned with the long term observation of the business environment. /Reference: QUESTION 143 The following is a list of statements concerning investigation techniques a. Questionnaires are an effective way of developing rapport with the business users. b. Workshops are an effective way of obtaining user buy-in and acceptance. c. Protocol analysis involves following a user for a period to find out what they do. d. Scenarios can be used as an effective basis for the development of prototypes. Which of the following is correct? A. Statements a and c are incorrect, statements b and d are correct. B. Statements a and d are incorrect, statements b and c are correct C. Statements b and c are incorrect, statements a and d are correct. D. Statements c and d are incorrect, statements a and b are correct. /Reference: QUESTION 144 A business case for a project claims that the new system will provide managers with more time to think creatively about strategic issues. What would this be classified as in a cost-benefit analysis? A. An intangible cost B. A tangible benefit. C. An intangible benefit. D. A tangible cost

43 /Reference: QUESTION 145 Which of the following BEST describes the cause of a bottleneck in a business process? A. A step where one actor passes the process to another actor. B. A mismatch between the capacities of related process steps C. An unnecessary step or steps in a sequence of process steps. D. A number of related steps that are carried out by different actors. /Reference: QUESTION 146 Which of the following diagrams explicitly shows the sequence of tasks? A. A swim-lane diagram B. A use case diagram. C. A business activity model. D. A class model. /Reference: QUESTION 147 Which of the following BEST describes the term value proposition? A. The net present value of a proposed project. B. The value that a product or service offers to customers. C. The proposed value of benefits in a cost-benefit analysis. D. The value of the Internal Rate of Return of a project /Reference: QUESTION 148 Which of the following is an advantage to the host organisation of using an internal consultant to conduct a business analysis project? A. They will have a broad business perspective. B. They will be familiar with the host organisation. C. They will only be paid when they are needed. D. They will have a dispassionate view of the host organisation.

44 /Reference: QUESTION 149 The following is a list of statements about stakeholders and stakeholder management. a. A customer can be considered as a stakeholder in a project. b. A supplier can be considered as a stakeholder in a project. c. Stakeholders' positions do not remain static during the life of the project. d. Communication must not be tailored to each stakeholder in the project. Which of the following is correct? A. Statements a, b and c are correct, statement d is incorrect. B. All four statements are correct C. Statements a and c are correct, statements b and d are incorrect. D. Statements b and c are correct, statements a and d are incorrect. /Reference: QUESTION 150 Which of the following statements about business activity models (BAM) is correct? A. A BAM flowcharts the sequence of business events. B. A BAM will show who carries out business activities. C. A BAM is a model of the organisation s processes. D. A BAM will be defined for each business perspective. /Reference: QUESTION 151 The senior managers of an organisation recognise that they employ knowledgeable, committed staff. Under which category of a SWOT will this be recorded? A. Weaknesses, B. Opportunities. C. Threats. D. Strengths. /Reference: QUESTION 152

45 Which of the following represents the total cash flows of an investment, over a period of time, adjusted to reflect the time value of money? A. The Internal Rate of Return. B. The Time to Payback. C. The Net Present Value. D. The Return on Investment. /Reference: QUESTION 153 A business analyst wishes to show that a company wants to store information about different types of product. Some attributes are common to every product (for example; product name) but other attributes only apply to certain product types. For example, product material only applies to accessory products. Which of the following constructs could the business analyst use to represent this on a class model? A. An association class. B. A many-to-many multiplicity. C. A generalisation structure D. An <<extend>> structure. /Reference: QUESTION 154 Which of the following would BEST be managed with the "keep satisfied" stakeholder management strategy? A. Those with high power/influence and no interest in the project. B. Those with high power/influence and some interest in the project. C. Those with some power/influence and high interest in the project. D. Those with some power/influence and some interest in the project. /Reference: QUESTION 155 Which of the following would be an appropriate name for a use case that allows a project manager to allocate resources to a project? A. Assign resources B. Resource. C. Project Manager D. Project.

46 /Reference: QUESTION 156 Which of the following lists includes only activities that are defined as support activities in the value chain? A. Firm infrastructure, service, marketing and sales. B. Inbound logistics, outbound logistics, operations. C. Procurement, technology development, human resource management. D. Service, procurement, firm infrastructure /Reference: QUESTION 157 The entity relationship model below shows the relationship between Customer and Order. Which of the following business rules is correct? A. An order may be placed by many customers. B. A customer may place many orders. C. A customer may never place an order D. An order need not be placed by a customer. /Reference: QUESTION 158 What is the business analyst doing when he or she compares the BAM with the current business situation?