Sage Timeslips. Customer Resource Guide About Sage North America. The easy, efficient way to manage your time-tracking and billing cycle.

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1 About Sage North America Sage is a leading global supplier of business management software and services for small and midsized businesses. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs more than 12,600 people and supports more than 6 million customers worldwide. For more information about Sage in North America, please visit the company website at NA.Sage.com, or follow us on Facebook: and Twitter: Sage Timeslips Resource Guide Sage Software, Inc. All rights reserved. Sage, the Sage logos, Timeslips, and the Sage product and service names mentioned herein are registered trademarks or trademarks of Sage Software, Inc., or its affiliated entities. All other trademarks are the property of their respective owners North Brown Road, Lawrenceville, GA 30043, NA.Sage.com The easy, efficient way to manage your time-tracking and billing cycle. 12-XXX RRD 06/12 B121300

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3 Table of Contents Welcome 1 Contact Information 3 Getting Started 4 System Requirements 4 Quick-Start Guide for New s 6 Quick-Start Guide for Upgrading s 10 Billing Assurance Plan 17 Billing Assurance Essential Plan 17 Billing Assurance Premium Plan 17 Add-on Solutions 19 Web and Mobile Data Entry 19 Electronic Billing 19 Convenient Client Payment Options 19 Additional Capacity 19 Resources 20 Warranty Support 20 Billing Assurance Support 20 Online Support 20 Training 20 Certified Consultants 21 In-Product Help 21 Help on the Installation CD 21 Additional Information 22 School Education Programs 22 Guarantee 22 License Agreement 22 Loyalty Team 22

4 Welcome: We re Glad You re Part of the Sage Timeslips Family A Note to s Welcome to the Sage Timeslips family, and thank you for your recent purchase! For over 25 years, Sage Timeslips has been an industry-leading time and billing solution for businesses that bill for their time and we look forward to serving you! While Sage products deliver superior performance and value, one of the primary reasons Sage Timeslips is so popular is because of the services our customers receive with our Billing Assurance Plans. In addition to advanced technical support, a Billing Assurance Plan entitles you to a unique array of privileges, and may include: Unlimited access to Tech Tuesday Realtime Learning. Unlimited access to Business-Building Realtime Learning. Installation and upgrade assistance. Sage Timeslips Tutor. If you don t already have a Billing Assurance Plan, it s not too late to get one. Please give us a call to find out more about the Billing Assurance Plan options that are available and how they can help you maximize your software investment. In addition, we want to invite you to share your experiences with us. We are always open to suggestions and feedback on how we can continue to make Sage Timeslips work harder for you! From the whole team here at Sage Timeslips, thank you again for choosing us! Sincerely, The Sage Timeslips Team

5 Contact Information For Assistance With: Team: Contact Information: Account Information Service Contact Information Accessing Online Chat Accessing the User s Guide Adding Seats or Modules Purchasing a Billing Assurance Plan Purchasing Training Guides Registering Sage Timeslips Searching the Knowledgebase Sharing Feedback About Your Experience Support Service Sales Sales Sales Service Support Loyalty On the installation CD or the Install Screen if you downloaded Sage Timeslips, click View Documentation to open a menu of resources including the User s Guide Timeslips_Sales@Sage.com North America: International: loyalty@sage.com Suggesting Product Enhancements Technical Support for Sage Timeslips ecenter Technical Support for Sage Timeslips Software Warranty Support Product Management Sage Timeslips ecenter Support Billing Assurance Support Warranty Support From the Help menu in Sage Timeslips, select Sage Timeslips on the web and choose Product Suggestions ecenteradmin@timeslips.com Note: Sage Timeslips Service and Support Hours are Monday Friday, 8:30 a.m. 7 p.m. ET 2 3

6 Getting Started System Requirements registration and acceptance of the License Agreement for Sage Timeslips software Windows 7 Ultimate or Professional, Windows Vista Business or Ultimate, Windows XP SP3 PC compatible with 500 MHz Intel Pentium Processor, AMD, or compatible processor; 1 GHz or higher processor recommended 1 GB RAM; 2 GB or higher recommended 300 MB free hard disk space for installation (excluding your database) additional space required when printing bills to PDF; 75 MB additional for database Adobe Reader to review PDF files (Adobe Reader v9 is included on the Sage Timeslips Installation CD); additional 25 MB of hard disk space required for Adobe Reader installation CD-ROM drive, 4x or higher recommended SVGA or better resolution supporting 1024x768 and 256 colors; 1024x768 or higher recommended PC-compatible keyboard, mouse, and printer; printing on both sides of paper requires duplex-compatible printer Network connectivity requires a network adapter appropriate to your type of network; highest quality network hardware is recommended 14.4 KBps modem if using the dialing features within Sage Timeslips; 56 KBps modem recommended Sending bills and statements by requires MAPI-compliant program such as Microsoft Outlook ; not compatible with Outlook Express and AOL Receiving slips by requires Microsoft Outlook 2010, 2007, 2003, on the computer that receives the slips Outlook integration requires Microsoft Outlook 2010, 2007, 2003 Print to Excel feature requires Microsoft Excel 2010, 2007, 2003 Merge functionality in Letters requires Microsoft Word 2010, 2007, 2003 Scanning functionality in Slip Attachments and Document Access requires TWAIN-compatible scanner Internet connection required for using Sage Timeslips web features; high-speed Internet connections recommended Sound card and speakers recommended for enhanced interaction System Requirements 4 5

7 Quick-Start Guide for New s: Congratulations on your decision to turn more of your time into money. Sage Timeslips is specifically designed to help you track your billable activities, such as your time and expenses, and it includes a powerful and extensive set of features. This short guide will help you get Sage Timeslips set up quickly and refer you to specific sections of the User s Guide for more detailed instructions. Creating a New Database After installing Sage Timeslips, you can create a new database for your business. Click Create a new database to start the Create a New Database wizard. This wizard will ask you for information about your business to help create your database (Figure 2). Accessing the User s Guide On the installation CD, click View Documentation to open a menu of resources including the User s Guide on the CD. Preparing to Install Sage Timeslips Because installing Sage Timeslips can involve some important decisions, we suggest that only the system administrator install Sage Timeslips. Before installing Sage Timeslips, verify that your system meets the necessary hardware and software requirements. Please visit System Requirements earlier in this guide for a list. Finding the Serial Number and Configuration Code You will need your serial number and configuration code to install Sage Timeslips. You will also need your serial number to register Sage Timeslips and to receive technical support (if necessary). Your Sage Timeslips serial number and configuration code were ed to you shortly after purchase. If you cannot find your serial number and configuration code, please call our Warranty Support team at Installing Sage Timeslips When you insert the Sage Timeslips Installation CD, the installer starts automatically. The installer walks you through each step of the installation (Figure 1). Refer to Chapter 2 of the User s Guide, Installing Sage Timeslips, for detailed installation instructions. Figure 2 After the new database is created, you can open the General Settings dialog box, where you can enter important company information and financial settings. If you are unsure of any settings or need to change them later, you can select Setup then General to open the General Settings dialog box. Refer to Chapter 5 of the User s Guide, Creating a New Database, for more details. Establishing Additional Database Settings After creating a database, you may want to establish specific settings for your organization, such as system terminology, access security, and preferences. For example, the Terminology page of the General Settings dialog box controls the labels that Sage Timeslips uses to identify timekeepers, clients, activities, references, and projects. Although the User s Guide and online help use these standard terms, you may want to label them differently for your Quick-Start: New s Figure 1 6 7

8 organization. When you change a standard label, menus and dialog boxes throughout the program reflect the new label, making Sage Timeslips easier to learn (Figure 3). Refer to Establishing General Settings in Chapter 5 of the User s Guide for detailed instructions. Following the Quick-Start Tutorial For users who want a hands-on tutorial of Sage Timeslips, a quick-start tutorial (Figure 5) teaches you the basic data entry and reporting functionality in Sage Timeslips. Refer to Chapter 9 of the User s Guide. Figure 3 Establishing Your Personal Preferences Upon closing the General Settings dialog box, the Getting Started wizard opens (Figure 4). You can use this wizard to configure personal settings for the timekeeper using the program. Since your new database does not yet contain timekeeper names, this wizard prompts you to enter your name, initials, and nicknames. Sage Timeslips uses this information to create the first timekeeper record in the database. Figure 5 Using Navigators to Automate Sage Timeslips While you learn Sage Timeslips, use the navigators as your guides. The first navigator you see is the Office Manager navigator, which is designed to help your office manager with the billing cycle. Navigators are also available for other roles in your organization. To switch to another navigator, click Change Template in the bottom left corner. Refer to Using Navigators in Chapter 9 of the User s Guide for detailed instructions. Figure 4 Thank You for Choosing Sage Timeslips We at Sage want to thank you for choosing Sage Timeslips as your time and billing solution. Be sure to explore the additional resources on the Sage Timeslips website, some of which are listed within Sage Timeslips Help (select Help then Sage Timeslips on the Web). These resources are designed to make your transition to Sage Timeslips an easy one and to help you get the most out of your investment. Also, there are many valuable resources available online for all Sage Timeslips software customers. Learn more at: 8 9

9 Quick-Start Guide for Upgrading s: Thank you for upgrading your Sage Timeslips software. For over 25 years, Sage Timeslips has been established not only as a leader in time and billing software, but also as the standard by which other time and billing products are measured. Note: This guide is specific to existing Sage Timeslips users who are upgrading to Sage Timeslips For additional information on upgrading other add-on products, please refer to the full Upgrader s Guide. You can access the full User s Guide or Upgrader s Guide from your installation CD or download, or contact the Sage Timeslips Service team at Accessing the User s Guide On the installation CD or the Install Screen if you downloaded Sage Timeslips, click View Documentation to open a menu of resources including the User s Guide (Figure 6). Figure 6 Preparing to Upgrade Sage Timeslips Because upgrading Sage Timeslips can involve some important decisions, we suggest that only the system administrator upgrade Sage Timeslips. Before upgrading Sage Timeslips, verify that your system meets the necessary hardware and software requirements. Please visit System Requirements earlier in this guide for a list. Finding the Serial Number and Configuration Code You will need your serial number and configuration code to install Sage Timeslips. You will also need your serial number to register Sage Timeslips and to receive technical support (if necessary). Your Sage Timeslips serial number and configuration code were ed to you shortly after purchase. If you cannot find your serial number and configuration code, please call our Warranty Support team at Preparing Your Database Before upgrading your installation of Sage Timeslips, follow these procedures to prepare your Sage Timeslips data for conversion. 1. Make a Sage Timeslips Backup Before starting the installation procedure or following any other instructions in this section, we recommend upgraders create a backup of their Sage Timeslips database. When creating Sage Timeslips backups, use a unique name for backup files. For example, if today s date is December 1, 2020, you could name a backup file UPGRADE bku. If your organization uses multiple databases, back up each one before upgrading Sage Timeslips. Provide a unique name for each backup file. 2. Install the Latest Sage Timeslips Service Release Periodically Sage may provide updates for Sage Timeslips to address known issues. Before upgrading, we suggest you visit our website to verify you are using the latest Service Release. For example, if you are upgrading from Sage Timeslips 2012, verify that you are using the latest service release for Sage Timeslips Within your current version of Sage Timeslips, you can check for an update by selecting Help, then Sage Timeslips on the Web, and finally Download Latest Update. Sage Timeslips will open the web page where you can download any necessary service releases. Review any information that accompanies the Sage Timeslips service release for additional installation instructions. 3. Verify the Integrity of Your Sage Timeslips Data The Sage Timeslips data verification utilities, which are available in Timeslips v9 and later, allow you to check the structure and integrity of your Sage Timeslips database. In some cases, database errors might not display to Sage Timeslips users when data corruption is present. You can use these utilities to search for database errors before installing your Sage Timeslips upgrade. Select File then Data Verification to open the Data Verification dialog box in your current version to verify the integrity of your database. Mark only Look for errors and click OK to search for errors. If Sage Timeslips encounters Quick-Start: Upgrading s 10 11

10 any validation, linking, or integrity errors during the verification process, please contact the Billing Assurance Support team to evaluate and correct the errors before installing the latest version of Sage Timeslips (Figure 7). We do not suggest that you attempt to repair errors on your own. Figure 7 4. Purge Unnecessary Data The more data there is in your Sage Timeslips database, the longer the conversion process will take. Before installing your Sage Timeslips upgrade, you should purge unneeded data from your current version of Sage Timeslips. You can find additional information about purging data in the online Help of your current version. Please remember to always make a backup before purging data. Upgrading Sage Timeslips The following sections provide detailed upgrade installation instructions. You can install Sage Timeslips in many network environments. Our online knowledgebase includes detailed installation instructions for some of these specific network environments. Please visit our online knowledgebase at to see if there are installation instructions for your environment. 1. Start Windows. If any other applications are open, please close them now. You must log onto Windows with administrator rights to install Sage Timeslips. However, you do not need administrator rights to use Sage Timeslips. 2. Insert your Sage Timeslips Installation CD in your CD-ROM drive (Note: This step does not apply if you downloaded Sage Timeslips). If the Setup program does not start automatically, select Start, then Run, and enter D:\Setup.exe (where D: represents the appropriate CD-ROM drive letter), and click OK. 3. Once the Setup Window appears (either after downloading or inserting the CD in the CD-ROM Drive), click Install Sage Timeslips. The Welcome to Sage Timeslips Setup window opens. 4. Click Next to continue the installation procedure. The Software License Agreement view opens. 5. Installing Sage Timeslips indicates that you agree to the terms of the Software License Agreement. After reading this agreement, click I accept the terms of this license agreement if you agree to the terms; otherwise, click I do not accept the terms of this license agreement to exit the installation procedure. If you click I accept the terms of this license agreement, the Enter Configuration Code view opens. 6. Sage Timeslips requires a valid configuration code to install the appropriate features you purchased. This configuration code was ed to you shortly after purchasing Sage Timeslips. After entering this code, click Next. If you cannot find your configuration code, please call our Warranty Support team at Verify that the Sage Timeslips configuration settings correspond to the configuration code you entered. If the configuration settings are correct, click Next to open the Select the Destination Folder view. Otherwise, click Back to reenter your code. 8. Select the folder where you want to install the Sage Timeslips upgrade. You should install this newer version of Sage Timeslips over your previous version of Sage Timeslips. If you are upgrading a network installation, first install Sage Timeslips to the Sage Timeslips server. After completing the installation on the server, you can then install the upgrade on local workstations (see Installing Timeslips Locally located in the User s Guide in the documentation section on the Install Screen) (See Figure 6). All network users must have Change File rights (Read, Write, Execute, and Delete) for the installation folder in order to install or use Sage Timeslips. After selecting the appropriate drive and folder, click Next to continue. 9. Select the type of installation you want the Setup program to perform. We recommend you perform a complete installation. Performing a custom installation may omit some components. Click Next to continue. The User Information view opens

11 10. Enter your user name, company name, and Sage Timeslips serial number in the corresponding fields of the User Information view. Your Sage Timeslips serial number was ed to you shortly after purchase. After entering the appropriate information in the corresponding fields, click Next to continue. If you cannot find your serial number, please call our Warranty Support team at The Setup program is ready to install Sage Timeslips on your workstation or network drive. If you want to change any of the Setup program settings, click Back. Otherwise, click Next to begin installing Sage Timeslips. After copying the necessary program files to your computer, the Select Program Folder view opens. 12. The Setup program will install program shortcuts within a program folder on the Start menu. Select the program folder to use or enter a new program folder name and click Next to continue. 13. Complete the installation. After Sage Timeslips is installed, you can create a desktop shortcut, Install Adobe Reader, Review the Readme file, or Check for updated software. Mark the appropriate options and click Finish. Converting Your Sage Timeslips Data After completing the upgrade process as described in the previous section, you must convert your database before you can use it with Sage Timeslips The conversion process may take an extended period of time. If your database is very large, the conversion process can be over an hour. Note: The conversion process should never be interrupted. If for any reason the conversion process is stopped, you must restore from a previous backup and restart the conversion process. Please consider this when choosing a time to convert your database. Note: If you are converting your Sage Timeslips data from Timeslips v9 or a later version, see Converting Databases from Timeslips v9 and Later below. If you are converting from Timeslips v8 or earlier or from a SQL or MSDE format, we recommend you contact our Support Department for information on converting your database. Converting Databases from Timeslips v9 and Later After upgrading your Sage Timeslips installation, Sage Timeslips will convert your current database. If Sage Timeslips cannot locate your database, the Welcome to Sage Timeslips dialog box opens (See Figure 8). Figure 8 14 When you open a database created with Timeslips v9 through Sage Timeslips 2012, Sage Timeslips will automatically convert the database for use with Sage Timeslips You must back up your Sage Timeslips database before you can convert it. After converting the database to Sage Timeslips 2013 format, you cannot open it with previous versions of Sage Timeslips. Congratulations on a Successful Upgrade! For additional information on upgrading add-on products, please refer to the full Upgrader s Guide. If you need additional information, you can access the full User s Guide or Upgrader s Guide from your installation CD or from the Install Screen if you downloaded Sage Timeslips, or contact the Sage Timeslips Service team at

12 Ready to do more for your business? To start your Billing Assurance Plan, call or send an to Sage Timeslips Billing Assurance Plans Sage Timeslips Billing Assurance Plans maximize your software investment by giving you access to technical support, data expertise, installation assistance, and online training courses. With two annual Billing Assurance Plans designed with the most frequently requested service options to choose from, you get peace of mind knowing your system will help your business continue to grow and prosper into the future. Billing Assurance Essential Plan Billing Assurance Premium Plan A basic plan is essential for every Sage Timeslips customer and includes: Unlimited 1 Access to Toll-Free Telephone, Chat, and Support. Whether you need help with an error code or want to know how to use a feature, you ll enjoy speedy, in-depth responses from Sage Timeslips technical experts. Unlimited Access to Tech Tuesday Realtime Learning. Meet and interact online with speakers, consultants, and product experts who can help you get the information you need to get the most out of your Sage Timeslips software. Unlimited Access to Business- Building Realtime Learning. Attend webcasts designed to provide insight into various areas of interest across your business. General business topics cover a range of relevant concepts while specific functional topics are designed to convey practical expertise to everyone within your business. This plan includes everything from the Billing Assurance Essential Plan, plus: Unlimited 1 Access to Tier 2 Support Representatives, who have the ability to perform minor repairs by remotely accessing your system. Installation and Upgrade Assistance. One scheduled outbound support call can assist with your Sage Timeslips installation and configuration as well as conversion of a prior Sage Timeslips database. Sage Timeslips Tutor. Two one-hour scheduled interactive online group training sessions to learn more about specific Sage Timeslips features or become better versed at utilizing functions you use regularly. Unlimited Minor Data Repairs. Minor data repairs 2 can be provided over the phone or through a scheduled appointment. Data Corruption Repair (one instance). In the event of high severity data corruption, 2 we ll repair your database or restore your latest backup if a repair is not possible. Billing Assurance Plans 16 17

13 Add-on Solutions Add-on solutions 3 are available to Sage Timeslips users to boost productivity and gain mobile access. These solutions make it convenient for you to work the way you want. Web and Mobile Data Entry 4 In today s mobile world, more work is being done outside the four walls of a traditional office (not to mention traditional office hours), creating the need for web data entry. An online time- and expense-tracking solution, Sage Timeslips ecenter gives remote computer and mobile device users the ability to generate time and expense slips over the web, and with a mobile optimized page it is easy to enter time and expense data from a mobile device. Unchained from their desktop, employees can capture time and expenses anywhere they have an Internet connection. Electronic Billing Many of your clients may prefer or even require that they receive their bills in predefined electronic formats. Sage Timeslips Electronic Billing solutions easily transform Sage Timeslips-generated bills into a number of different industry-standard formats, including LEDES 98 and Legal Solutions Suite. Convenient Client Payment Options Give your customers the convenience of paying with a credit or debit card. 5 Process payments in Sage Timeslips with Sage Payment Solutions using the Sage Exchange integration to authorize credit cards, get an immediate approval or declined code, reprint receipts, and void transactions. Additional Capacity Improve billing efficiency, accuracy, and timeliness by increasing direct access to Sage Timeslips. When you add licenses to your network, more employees can track time and billing, payment entry, reporting, and more. Add-on Solutions Want to add to your Sage Timeslips solution? Call we re here to help! 18 19

14 Resources A variety of support resources are available for Sage Timeslips customers. 3 Sage Timeslips Warranty Support With Sage Timeslips, you can count on receiving outstanding customer support. All customers receive 30 days of free customer support upon purchase. 6 If you have not already received a registration code, please register your Sage Timeslips software online by visiting For warranty support, call Sage Timeslips Billing Assurance Support To get the most from Sage Timeslips, sign up for one of the Sage Timeslips Billing Assurance Plans. These plans give you unlimited 1 access to highly trained support specialists. Billing Assurance Plans are affordably priced and provide the help you need to ensure that your bills go out on time, every time. For more information, or to purchase, call or visit: Already have Billing Assurance and need support? Call Online Support Sage Timeslips Knowledgebase Available 24/7, the Sage Timeslips Knowledgebase is a comprehensive, searchable online technical resource library containing valuable software tips, tricks, and troubleshooting advice. Visit: Online Networks Visit us online to ask questions and share product experiences, tips, tricks, and suggestions with colleagues as well as industry and product experts at: Training Onsite Classes Sage Timeslips Certified Consultants hold regional training classes. For more information, visit or contact your local Certified Consultant. Sage Timeslips Training Guides Whether you re just starting to use Sage Timeslips or you want to take full advantage of advanced features, our hands-on training guides can help. For information about the guides, please call or visit: Sage Timeslips Training Videos A comprehensive set of training videos will introduce you to many of the features found in Sage Timeslips. These videos can be accessed within the product from the Help menu or by visiting: Timeslips/Support/Training Sage Realtime Learning Workshops Included with Sage Timeslips Billing Assurance Plans or available at an additional fee for customers not on a Billing Assurance Plan, these online learning courses discuss the latest technology and services Sage has to offer: Tech Tuesday Realtime Learning Workshops You ll meet and interact with speakers, consultants, and product experts who can help you get the information you need to get the most out of your Sage Timeslips software. Business-Building Realtime Learning Workshops Attend webcasts designed to provide insight into various areas of interest across your business. General business topics cover a range of relevant concepts. Specific functional topics are designed to convey practical expertise to everyone within your business. To learn more, visit and click on Billing Assurance Workshops. Sage Timeslips Certified Consultants 7 Sage Timeslips Certified Consultants are independent computer consultants who have passed comprehensive examinations on the implementation and use of Sage Timeslips products and services. A Sage Timeslips Certified Consultant can assist you with training staff or setting up and customizing Sage Timeslips to ensure you get a time and billing system that is tailored to your organization s specific needs. To find a Sage Timeslips Certified Consultant near you, please visit: -Resources/Certified-Consultants In-Product Help Many of the answers to your product questions can be easily found in the Sage Timeslips Help System. Consult the Help System in Sage Timeslips under the Help menu. Help on the Installation CD Insert the Sage Timeslips CD in the CD-ROM drive, or if you downloaded Sage Timeslips, go to the Setup Install Screen. Click on View Documentation to access PDF versions of many documents including the User s Guide. Resources and Information 20 21

15 Additional Information School Education Programs Want students in your school or alma mater to learn Sage Timeslips? to get more information on special programs available for schools. The Sage Timeslips Guarantee We re so sure you ll capture more billable time and process invoices more quickly that when you buy Sage Timeslips, we back it up with our 60-day, money-back guarantee. If you are not 100 percent convinced that Sage Timeslips is the best time and billing system for your organization, we ll refund the purchase price. 8 Not only do we offer a 60-day, money-back guarantee, we ll even give you 30 days of free support 7 to help you get your new solution set up and answer any questions you may have. Call today to get started now! License Agreement You can review the license agreement at any time. Within Sage Timeslips, select Help; Contents and Index and select Sage Timeslips Software License Agreements from the Contents page. Loyalty Team Your complete satisfaction is our number-one priority. Please contact the Loyalty team anytime you would like to share information about your experience as a Sage Timeslips customer by sending an to:.loyalty@sage.com 1 support representatives reserve the right to limit calls to one hour or one incident and are available from 8:30 a.m. to 7 p.m. ET. 2 Not all data can be repaired. Data Repair Specialists reserve the right to determine whether the issue can be resolved using internal tools and processes. The Data Repair Service requires that a complete backup of your data be sent to Sage. 3 Additional fees required. 4 Supported web browsers include Microsoft Internet Explorer 7.x, 8.x and 9.x, Mozilla Firefox 3.x and higher, Google Chrome 4.x and higher, and Apple Safari 4.x and higher. 5 Subject to approval and to Sage Payment Solutions terms and conditions. Additional fees, Internet access, and credit card required. Approval and ability to process payments may take up to seven days to complete. 6 First-time Sage Timeslips customers receive 30 days of free technical support from date of product purchase. Upgrading customers receive one free support call within thirty (30) days of purchase. Free support provided for currently supported products only. Service representatives have the right to limit calls to one hour or one incident. 7 Certified Consultants are third-party vendors. Sage and its affiliates are in no way liable or responsible for claims made related to the products or services provided by third-party vendors. Sage does not warrant or guarantee the quality of third-party products or services. 8 Less any rebates and Shipping and Handling. Return of product and dated proof of purchase is required. Cannot be combined with any other offers. For first-time customers only. 22