Construction Project Management Software UserView. Lessons from real software users

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Edith Underwood
10 years ago
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1 Construction Project Management Software UserView Lessons from real software users

2 Abstract We surveyed construction professionals for three months to better understand the use and effectiveness of software in construction project management. We compiled our responses in our UserView report to answer the following: What types of software do construction professionals use to manage projects? How satisfied are construction professionals with their software? What are the common obstacles to effective project management? How well does construction project management deliver promised benefits?

We compiled our responses in our UserView report to answer the following: What types of software do construction professionals

3 Construction Project Management Software Adoption 8% 6% 25% 61% Specialized Generic Homegrown Manual The vast majority (94 percent) of our sample used some type of software to manage their construction projects and only six percent used manual methods.

percent) of our sample used some type of software to manage

4 Software Deployment Methods of Respondents 43% 57% Cloud-based On-premise Construction project management software users are open to Cloud-based systems with 57 percent reporting that they access their software over the Web.

software users are open to Cloud-based systems with 57

5 How Well Systems Fit Construction Professionals Needs Specialized Homegrown Manual Generic Yes No Construction project management (i.e. specialized) software users were most satisfied with their software with 72 percent reporting the system met their needs.

6 How Often Projects Are Completed Under Budget Specialized Generic Manual Homegrown Almost all the time Most of the time Some of the time Specialized software users reported superior project outcomes with 67 percent reporting that they complete projects under budget most of the time.

Specialized software users reported superior project outcomes with 67

7 How Often Projects Are Completed Ahead of Schedule Homegrown Specialized Generic Manual Almost all the time Most of the time Some of the time No survey respondents who relied on manual methods to manage their projects reported that they complete projects ahead of schedule almost all the time.

survey respondents who relied on manual methods to manage their projects

8 Obstacles to Delivering Projects On Budget Inaccurate initial project estimates Working from incomplete design plans Scope of work definition disputes Uncaptured change orders Missed/delayed communications Materials delays/price increases Insurance claims Penalties for damages Often Occassionally Rarely Never The top challenges to delivering projects on budget were receiving inaccurate cost estimates for the project and working from incomplete design plans.

delays/price increases Insurance claims Penalties for damages Often Occassionally Rarely Never The top challenges

9 Obstacles to Delivering Projects On Schedule Change orders altering plans Scope creep Unforeseen site conditions Working from incomplete design plans Delayed document execution Materials delays Issues obtaining proper licenses Missed/delayed communications Often Occassionally Rarely Never The top challenges to delivering projects on schedule were changes to project plans, changes to the scope of projects, and issues with the construction site.

proper licenses Missed/delayed communications Often Occassionally Rarely Never The top challenges to delivering

10 Professionals General Project Management Challenges Software adoption Standardizing project documentation Updating everyone on recent information Working from incomplete design plans Resolving disputes in a timely manner Accurately defining the scope of work Obtaining appropriate project approvals Unforeseen site conditions Managing document permissions Fluctuating material prices Often Occasionally Rarely Never 65 percent of our sample reported that software adoption was often or occasionally a challenge to managing their projects effectively.

appropriate project approvals Unforeseen site conditions Managing document permissions Fluctuating material prices Often Occasionally

11 Construction Project Management Software Benefits Process standardization Access to detailed project documentation Better project collaboration Faster document approvals Able to manage larger projects Able to manage more projects Improved data accuracy Easier to keep detailed daily job logs Improved scheduling & time management Very well Well Somewhat Not at all The top benefits of construction project management software were standardizing processes, access to detailed project documents and project collaboration.

to keep detailed daily job logs Improved scheduling & time management Very well Well Somewhat Not at all The top benefits of

12 Satisfaction with Project Management Features RFI tracking Document management Submittal / transmittal management Daily job log Project scheduling Punch list tool Purchase order management Change order management Subcontractor billing Bid management Very satisfied Satisfied Somewhat Not at all 58 percent of software users were very satisfied or satisfied with their RFI tracking while 59 percent reported similar satisfaction with submittal management.

billing Bid management Very satisfied Satisfied Somewhat Not at all 58 percent of software users were very

13 Satisfaction with Software Vendor Services and phone support Training Issue resolution Implementation User knowledgebase Product enhancement updates Version upgrades User conferences Very satisfied Satisfied Somewhat Not at all 62 percent of users were very satisfied or satisfied with their vendor s user support. Meanwhile, 60 percent of users reported similar satisfaction with vendor training.

satisfied Satisfied Somewhat Not at all 62 percent of users were very satisfied or satisfied with

14 Learn More About Construction Software Read Report Read the full report Get Free Quotes Get free price quotes on top construction software Get Free Demos Get reviews & free demos on top construction software

quotes on top construction software Get Free Demos

15 @SoftwareAdvice /company/software-advice Software Advice is a trusted resource for software buyers. The company's website, provides detailed reviews, comparisons and research to help organizations choose the right software. Meanwhile, the company s team of software analysts provide free telephone consultations to help each software buyer identify systems that best fit their needs. In the process, Software Advice connects software buyers and sellers, generating high-quality opportunities for software vendors.

com, provides detailed reviews, comparisons and research to help organizations choose the right software.

Software Advice UserView: CRM Software Report. Lessons from real software users

Software Advice UserView: CRM Software Report Lessons from real software users Abstract Software Advice conducted an online survey of 304 customer relationship management (CRM) software users representing