Network Monitoring User Guide

Transcription

1 Network Monitoring User Guide 2007 Belkin Corporation. All rights reserved. F1DUXXX All trade names are registered trademarks of respective manufacturers listed.

2 Table of Contents Pulse TM Overview 1 Pulse Monitoring Requirements 1 Logging In 2 Dashboard Overview 3 Alert Summary Overview 4 Access Bar Overview 5 Wizards Overview 5 Pulse Setup 6 Starting the Pulse Setup Wizard 6 Setting Up Hosts 7 Setting Up Hosts Manually 8 Setting Up Services 10 Details of Service 11 Service Setup Example 12 Configuring SNMP Services 14 Setting Up Hosts Automatically 17 Setting Up Users 18 Entering Login Information 19 Entering Contact Information 20 Setting Up Notification Profiles 21 Setting Up Permissions 23 Setting Up Alert Teams 25 Alert Team Example 25 Alert Team Steps 25 Stopping Notifications 28 Setting Up Reports 28 Setting Up Host Groups 30 Adding a Host Group 30 Removing a Host or Host Group 31 Setting Up the Node Monitoring Service 31 Setting Up a Status Alert 31 Setting Up a Temperature Alert 32 Updated: March 2007 ii

3 Pulse Monitoring 34 Notification Process Overview 34 Viewing/Maintaining Setup Information 35 Working with Hosts 35 Working with Nodes 38 Working with Users 40 Working with Alert Teams 41 Using Pulse Charts 42 Creating New Charts 43 Saving and Scheduling Chart Favorites 45 ing Charts 47 Exporting Data to CSV Format 47 Using Pulse Reports 49 ing a Report 50 Advanced Monitoring 51 HTTP 51 Custom Services 54 TCP (Transmission Control Protocol) 54 UPD (User Datagram Protocol) 56 Secure Agent 57 SNMP (Simple Network Management Protocol) 59 Using Remote Access 62 Creating a New Connection 63 Creating a Connection Using Existing Host 63 Creating a Connection Specifying a Host 64 Appendix - Service List Updated: March 2007 iii

4 Pulse TM Overview Pulse is a user-friendly network monitoring tool. Its helpful wizards, intuitive interface, and rich options make it easy to set up monitoring, create alerts, and view and customize reports. Because you access Pulse with your browser, there is no software to install. This Overview provides quick tour of the basic information you need to get acquainted with Pulse features and capabilities, including: Monitoring requirements Login instructions Dashboard Access Bar Wizards Pulse Monitoring Requirements Pulse installation is designed to be simple, involving no firewall changes in most environments. However, because every network is different, you may need to make small firewall adjustments before installing the node. Pulse requires the following firewall openings: Port Number Protocol Description 80 TCP TCP traffic on port 80 to and from the node must be unfiltered. The node communicates with the Pulse datacenters via the standard HTTP port. 123 UDP The standard NTP port is used for synching the node with the Pulse time servers. If Windows firewall is enabled, you must create an exception to monitor a host using PING. To allow PING in Windows XP, follow these steps: 1. Choose Start > Control Panel > Windows Firewall. 2. Click the Advanced tab. 3. Click Settings (under ICMP) 4. Choose Allow incoming echo request. 5. Click OK. Updated: March

5 Logging In To start using Pulse, log in to the Pulse site by following these steps. 1. In your web browser URL address line, enter and press Enter. Displays terms and conditions Saves login information on your current computer 2. Enter your username in the Username field. Username must be an address. 3. Enter your password in the Password field. Displays registration information Sends temporary password to a username with valid address Displays Support page where you can access Pulse support documents If you are using a public computer, do not select the Remember Login option. 4. Click Login to display the Dashboard. Updated: March

6 Dashboard Overview The Dashboard s Home page contains the following components: Access Bar Provides quick links to Dashboard views Alert Summary Displays number of services alerted in the last 1, 12 & 24 hours Active Alert List Displays currently active alerts Getting Started and Quick Setup Wizards Step through setup process Startup Preferences Designate initial page displayed after login As you point to and hover over parts of the Dashboard, pop-up text provides a description of the area. For example, in the Hosts view, you can hover over the links in the upper-right corner to view the description, as shown in the illustration below. Updated: March

7 Alert Summary Overview The Alert Summary provides a quick view of system performance. The key at the bottom of the Dashboard identifies the alert colors in the Alert Summary. To view detail alert information: 1. Click a bar on the alert summary histogram. 2. Select a time period to view. 3. Select a host. Updated: March

8 Access Bar Overview The Access Bar provides quick access to the different Dashboard views. Link Description Link Description Home Access setup wizards and set up preferences Reports View, schedule, or reports Hosts Add, edit, or delete host groups, hosts, and services for monitoring. Users View, create or modify users Nodes View or edit node settings and set up node alerts Alert Teams View, create, or modify alert teams Charts View, create, modify, schedule, or save charts Remote Access Remotely connect to devices on your network Wizards Overview The following wizards guide you through the steps for specific configuration tasks. Use this Wizard To Complete all of the Quick Setup Wizards. This wizard begins when you first log in. See Pulse Setup (p.6) for detailed instructions. Set up hosts and services. See Setting Up Hosts and Services (p.8 and p.17) for detailed instructions. Set up users. See Setting Up Users (p.18) for detailed instructions. Set up reports. See Setting Up Reports (p.28) for detailed instructions. Updated: March

9 Pulse Setup Wizards simplify the Pulse setup process. The Pulse Setup Wizard guides you through the complete process when you first log in. Later, if you need to add new hosts, services, reports or users, there are individual wizards to help. We recommend you complete the Pulse Setup Wizard upon initial login to configure the following: Set up Hosts and Services o Manual Selection o Automatic Selection Set up Users o Paging Profiles o Set up Alert Teams Set up Reports Set up Node Alerts Starting the Pulse Setup Wizard The setup process begins when you first log in. You may start the Pulse Setup Wizard upon any subsequent login. 1. On the Access Bar, click Home Updated: March

10 2. Click 3. Review the Setup Wizard overview and verify that your node is online. 4. Click next to begin the setup. Setting Up Hosts You need to set up hosts for each device you want to monitor, such as workstations, servers and printers. You can have more than one host with the same IP address. For example, you may be monitoring your web server at (hostname msp1web01.mycompany.com) and the website's url (hostname This makes it easier to organize information and helps to isolate the problem (For example, Is it the server or is it the virtual IP?). You can also set up hosts using the Set up Hosts and Services Quick Setup Wizard. You can set up hosts manually or automatically. To set up hosts, follow the steps below: 1. On the Access Bar, click Hosts 2. Click Add Host to continue adding hosts. Updated: March

11 3. Click Automatic or Manual host discovery. If you want to Enter the host name and IP address yourself. Have the system find hosts on the network for you. Select Manual and continue onto the Setting Up Hosts Manually section. Automatic host discovery and continue on to the Setting Up Hosts Automatically section (p.17). Setting Up Hosts Manually Use Manual Host Setup to add a small number of specific hosts. The tabs in the Set Up Host window specify host and services settings. Keep in mind that the tabs in this window will change based on the type of host that you select. For example, a server/workstation host displays the Windows page. A router/firewall host does not display the Windows page, because those services settings do not apply to this host type. Begin by specifying host information. 1. On the General tab in the Set Up Host window, select a node from the default node list. Updated: March

12 2. If the hostname uses a fully qualified domain name, enter the host name in the hostname field or click look up ip address to perform an address lookup. Or If the host does not use a fully qualified domain name, enter the IP address in the ip address field. IP lookup example: If your hostname is belkin.com, the lookup will populate the IP address field with belkin.com s registered IP address ( ). 3. Select a host type from the host type list. Host types can include Server/Workstation, Router, Firewall, Printer, Basic, etc. 4. Select the host group from the host group list (optional). Updated: March

13 5. Enter a description (optional). Suggested host descriptions: Host Description Type Example Software/Model/Make of device Cisco Pix 501/Cisco IOS 5.3 Virtual domains/websites hosted Corporate Website: Support Website: support.belkin.com Hardware Changes Drive D replaced on 12/31/2006 Device Location Network interface card added on 12/01/2006 Los Angeles Data Center Bottom Rack 6. In the Notification area, select a default alert team (optional). 7. Enter any alert notes you would like displayed on alerts and on the flag pop-up in the alert notes field. Setting Up Services Use these tabs in the Set Up Host window to specify the following services settings. Tab Internet Windows Services PING DNS Hostname Resolution HTTP/HTTPS MS CPU Load MS Memory Usage MS Disk Usage MS Uptime IMAP POP SMTP MS Services MS Processes MS Event Log MS RDP SNMP Other Disk Free SNMP Network SNMP Custom Memory Free Other services settings, including: Secure Agent Custom TCP Custom UDP Custom Updated: March

14 Details of Service The following provides a comprehensive view of the details of service. The following table describes the alerts details of service. Item Service Information Current Alert Status Service event and transition history Events Resolutions Description Network setup and alert settings Information. Network emergency information: OK, WARN or PANIC. This is a summary of the transitions of the alert phases, the host has gone through. Network health is logged on each interval during a defined period of time. Users can enter in relevant text about outage to let the other technicians know that the situation is being handled. Updated: March

15 Service Setup Example Because most services contain settings similar to the TELNET service, you can follow these steps for setting up TELNET services. 1. In the Set Up Hosts window, click other to select services settings. 2. Click add service to configure new service. Updated: March

16 3. Select the services you want to monitor, then click the move button [>>] to move the selected services to the box on the right. For example, select TELNET from the all services list. 4. Click apply to add this service. 5. Under Settings, verify the enabled status box is checked. 6. Enter a name in the name field (optional). 7. From the node to monitor from list, select a node. 8. From the frequency list, select how often this service should run. 9. If the TELNET service does not use the default port 23, change the port number to the appropriate value (optional). 10. Click the notification tab to display the notification page. Updated: March

17 11. Select an alert team to notify. 12. Enter alert notes to appear in long format notifications, such as Select a level of severity (Quiet, Normal or Critical). Severity Option Quiet Normal Critical Description Does not send notifications and is weighted as a "1" in your Pulse report score. Sends notifications and is weighted as a "2" in your Pulse report score. Sends notifications and is weighted as a "3" in your Pulse report score. 14. Under Alert Threshold Settings, enter Telnet times for warning and panic, or leave values at the default levels. Configuring SNMP Services 1. In the Set Up Host window, click SNMP to open the SNMP Monitoring page. 2. Select your SNMP version (1 or 2c). Updated: March

18 3. Enter your community string. 4. Click test SNMP. Specifying disk types 1. Click the disk tab, then click the link to scan for disk types. 2. Click the checkbox(es) for each of the drives whose settings you wish to change. 3. Click settings for additional settings and notification. Specifying memory types 1. Click the memory tab, then click the link to scan for memory types. 2. Click the checkbox(es) for each of the memory types whose settings you wish to change. 3. Click settings for additional settings and notification. Specifying interfaces and IP addresses 1. Click the network tab, then click the link to scan for interfaces and ip addresses. 2. Click the available networks whose settings you wish to change. Updated: March

19 3. Click settings for additional settings and notification. Specifying additional custom services 1. Click the custom tab, then click the link to add a custom SNMP service. 2. Click the custom services whose settings you wish to change. 3. Click settings for additional settings and notification. 4. Click apply. Updated: March

20 Setting Up Hosts Automatically Use Automatic Host Setup to scan a subnet or a portion of a subnet for hosts and services. Automatic host setup is best for initial setup to quickly add hosts and services. Automatic host setup scans the subnet to which the selected node connected. Be sure SNMP is enabled on any devices you would like to monitor using SNMP before beginning setup. To set up a host through the Auto Discovery option, follow these steps. 1. From the location to search list, select the node to scan. 2. Enter the network you wish to scan in the network field. If no network is entered, the node will scan the subnet it resides on by default. 3. Enter the IP address of any hosts you would like to exclude from the search in the exclude ip address field. Use commas to separate IP addresses. 4. Click the resolve hostnames checkbox to have the system find the domain names for IP addresses. 5. Click the search SNMP checkbox to search for SNMP enabled devices 6. Select your SNMP Version (1 or 2c). 7. Enter your community string. Updated: March

21 8. Click next to begin scan. 9. Click the checkboxes for the hosts you want to scan. Or Click all select all the hosts for scanning. 10. Click scan hosts to get host information for a selected host(s). 11. Click Select Services to set up that host. 12. Click finish to complete set up. Setting Up Users The Pulse Setup Wizard begins with setting up users. You can also set up users by starting the Set Up User Quick Setup Wizard. Setting up a user involves entering information on each of the tabs in the Set Up User window. Tab General Contact Notification Permissions Time Zones Description Enter the username and password settings. Enter optional contact information. Add paging profiles for individual notification escalation. Grant or restrict user access. Select a time zone for displayed times and for notifications. Updated: March

22 Entering Login Information Re-enter password to verify 1. Enter the user's address in the username field. 2. Enter the user s first name in the first name field. 3. Enter the user s last name in the last name field. 4. Enter a password for the user in the password field. 5. Verify the password by entering it again in the password (retype) field. Updated: March

23 Entering Contact Information Entering user contact information provides Pulse users with fast and convenient access to contact information. Completing this page is an optional step. 1. Click the contact tab to enter user contact information on the contact page. 2. Enter any additional addresses in the alternate 1 and 2 fields. The alternate addresses are contact information only and not used for notification. 3. Enter the user s home phone number in the home phone field. 4. Enter the user s office phone number in the office phone field. 5. Enter the user s mobile phone number in the mobile phone field. 6. Enter the user s fax number in the fax field. 7. Enter the user s address in the address field. 8. Enter additional address information in the address 2 field. 9. Enter the city in the city field. 10. Enter the state/province in the state/province field. 11. Enter the ZIP code/postal code in the zip/postal-code field. Updated: March

24 Setting Up Notification Profiles To receive notifications, users must have at least one paging profile configured and active. The user created during activation automatically has a paging profile. 1. Click the notification tab to display the notification page. 2. Click add profile to add a notification profile. Updated: March

25 Enter pager number 3. Verify that the enable this profile checkbox is checked. 4. Select the contact via option: Click this option address SNPP (Simple Network Paging Protocol) To Populate the field with the selected user's username. If you would like a different address notified, you may edit the default information. To receive notifications at a cell phone, enter your cell phone number as an address. Example: @mycellprovider.com Select the appropriate paging provider from the use SNPP pager list. Enter the pager number in the pager # field. 5. Select the appropriate period (from immediately to 24 hours) to wait before notifying this user from the notify using this profile after list. Updated: March

26 Timing for notify after in notification profiles indicates the soonest that profile is notified. Notification profiles work together with alert team settings to determine when notification messages are sent. All notify after times are absolute, beginning when an alert enters the Pulse system. 6. Select the maximum number of alerts (from 1 to unlimited) this user will receive per alert from the maximum alerts user will receive list. 7. Select the long or short format option. Format Short Long Description Notifications are sent in plain text with a maximum of 250 characters, making them ideal for use with pagers or cell phones. Notifications are in plain text and html. They include any user-entered alert notes, alert resolutions, and links to the Pulse Dashboard. Long format notifications are ideal for clients. 8. If you would like to send a test message, enter text in the test message field (optional). The Send Now button helps you verify that alert notifications will not get caught or blocked by a SPAM filter. 9. Click send now to send the test message (optional). 10. Click apply to add the profile. Users can configure multiple paging profiles for notification at multiple locations. For example: A user may want to receive an to a corporate account, a page to a pager, and an to a cell phone. Click Remove to remove selected profiles as needed. Setting Up Permissions 1. Click the Permissions tab to open the Permissions page. Updated: March

27 2. Select an appropriate permission for the user: Permission Access Rights Type of User Read Only View all aspects of the Dashboard Create, , schedule, save charts reports Does not need to make changes in the Dashboard, e.g., help desk resources or executives Remote Access Create remote access sessions to devices on your network. Only the master account user may grant another user remote access privileges. 3. Click apply. Treat Dashboard accounts as you would any other network account. Even though Pulse is designed to be secure, you should employ account and password management best practices. Entering Time Zone Settings The time zone setting is used for displaying times in the Dashboard and for timestamps on notification messages. On this page specify a time zone for the selected host. 1. Click the time zones tab to display the time zones page. 2. Select the appropriate time zone from the time zone list. Locations are displayed alphabetically as Country/City or Country/Time Zone, as appropriate. 3. Click apply. Updated: March

28 Setting Up Alert Teams Pulse provides an extensive and flexible notification system that supports multi-user escalation to ensure that interested resources are informed when your systems are having trouble. Users can manage their own page profiles to customize how they will receive Pulse notifications. Alert teams can be configured as part of the Set Up User Wizard. Pulse creates a default alert team when you register; however, you may want to configure additional alert teams to notify different people for specific problems. Alert Team Example Traffic on the network is especially high. A ping to a secondary site responds in a time of 500 milliseconds, which exceeds the panic threshold. The monitoring service is set to run every fifteen minutes. Joe s paging profile and alert team is set to receive notification immediately. The alert resolves after fifteen minutes. The table below illustrates the timeline of events: Alert Team Steps Time (in minutes) Event 0:00 Pulse node pings a host at the secondary site: Response time is 500 ms Response time > panic threshold Notification sent (Panic) 5:00 Notification sent (Panic) 10:00 Notification sent (Panic) 15:00 Pulse node pings host at the secondary site Response time < warning and panic thresholds Alert resolves OK notification sent To set up an additional alert team from the User Wizard follow these steps. 1. Select the set up alert teams for alert escalation option. Updated: March

29 2. Click next to begin alert team setup. Updated: March

30 3. Enter the name of the alert team in the name field. 4. Enter a description in the description field (optional). 5. Click the checkbox(es) next to the users you wish to add to the alert team. 6. Choose the user s escalation setting from the notify after list. 7. Click the notification tab to display the notification page. 8. Verify that the enable notifications checkbox is checked. Deselecting the checkbox means that users in the alert team will not receive alert notifications. 9. Set the warning and panic frequency settings by selecting the number (5-60) from the warning frequency and panic frequency lists. Users receive notifications every x minutes after receiving the first notification until the alert resolves or until the user s paging profile notification limit has been reached. By default, users receive notifications every 5 minutes during an active alert. 10. Click apply to save your alert team settings. Updated: March

31 11. To configure another alert team, click Yes. Or If you have added all the necessary alert teams, click No. Stopping Notifications Belkin Pulse User Guide To stop receiving alert notifications during an active alert period you may do one of the following: Do this Deactivate the alerting service, alerting host or alerting host group Enter a manual alert resolution To Stop both notifications and monitoring. You may want to deactivate prior to performing scheduled maintenance on a server or network device to prevent notifications. To acknowledge the alert and stop notifications for the current event. Monitoring continues following manual alert resolution and notification begins again automatically once the service returns to an "ok" state. Setting Up Reports Users who would like to receive only reports do not need to have their own Dashboard user account. Instead, you can set them up to receive ed daily or weekly reports. Use the Reports wizard to schedule Pulse reports. If you decide not to set up report scheduling right now, you can use the Set Up Reports Quick Setup Wizard later. 1. Click next to start scheduling reports. Updated: March

32 2. To accept the default subject line for the ed report, select the default option. For example, Your Company Belkin Pulse Daily Report score: 100. Or To customize the subject line for the ed report, select the custom option. For example, Managed Service Provider X-Company Y Daily Report score: Click the checkbox(es) for the report schedule you want. 4. Select the appropriate recipients from the list or type in a new address. Click the arrow buttons to move addresses back and forth between the two lists. Click the Remove button to remove selected addresses from the list. 5. Click apply to complete the report setup. 6. Click close. Updated: March

33 Setting Up Host Groups Create host groups to help organize the Hosts view and simplify management. Host groups also make it easier to add hosts or services. Example host group types: location (Minneapolis data center, New York Office, Server Room) subnet (DMZ, Office Workstations) function (Web Servers, Virtual Domains, Network Equipment) Adding a Host Group 1. In the Hosts section, click Add Group. 2. Click the enabled for monitoring checkbox to authorize host group. 3. Enter a name in the host group field. 4. Enter a description in the description field (optional). 5. If this new group is a sub-group, select a parent group from the sub-group list (optional). 6. Select a default node for monitoring. 7. Select a default alert team to receive notifications. 8. Click apply to complete host group set up. Updated: March

34 Removing a Host or Host Group 1. Select a host or host group from the hosts list. 2. Click Remove to remove the selected host/host group. 3. Click Yes to remove the host/host group. Setting Up the Node Monitoring Service You can set up the Node Monitoring Service to monitor for temperature and status. The Node Temperature Monitoring service notifies when the temperature is outside of a defined range. The reading on the temperature sensor is the temperature inside the node's case. This means the displayed temperature is usually about 10 degrees F above ambient room temperature. The check alerts when the node's internal temperature rises above or falls below the defined threshold values. The Node Status Monitoring service notifies a selected alert team if the node fails to report back to the Pulse datacenters for a specified period of time. In the event of a power failure or other catastrophic event, Node Status Monitoring ensures that you are still notified via the standard notification channels. Node alerts are automatically set to notify the default alert team created during activation. To edit node alert configuration, follow these steps. 1. On the Access Bar, click Nodes 2. Select a node. 3. Click view node alerts under Available tasks. Setting Up a Status Alert 1. Click Node Status Monitoring. 2. Click next. Updated: March

35 3. Enter a name for the service you are monitoring in the name field. 4. Select a node from the node to monitor from list. 5. Select frequency from the frequency list. 6. Click the notification tab to display the notification page. 7. Select an alert team from the list. 8. Click apply to continue. Setting Up a Temperature Alert 1. Click Node Temp Alert. 2. Click next to continue. Updated: March

36 3. Enter a name for the service you are monitoring in the name field. 4. Select a node from the node to monitor from list. 5. Select a frequency from the frequency list. 6. Click the notification tab to display the notification page. 7. Select an alert team to notify. 8. Select a level of severity (Quiet, Normal or Critical). Severity Option Quiet Normal Critical Description Does not send notifications and is weighted as a "1" in your Pulse report score. Sends notifications and is weighted as a "2" in your Pulse report score. Sends notifications and is weighted as a "3" in your Pulse report score. 9. Enter alert notes to appear in long format notifications, such as Under Alert Threshold Settings, enter temperature values to specify the range outside of which you want to send a warning alert. 11. Enter temperature values to specify the range outside of which you want to send a panic alert. 12. Select a temperature scale option: Fahrenheit or Celsius. Updated: March

37 Pulse Monitoring The Pulse Monitoring section includes information about: Receiving Alerts Viewing and Maintaining Setup Reports Charts Notification Process Overview Before monitoring, it is important to understand the flow of the alert notification process. The following chart outlines how the notification process works. To ensure that notifications are set up properly verify the following: Individual monitoring services have an alert team configured Alert team is active User is a member of the alert team User has at least one active paging profile Updated: March

38 Viewing/Maintaining Setup Information Use the Pulse Dashboard to view the hosts, alerts, users, and teams that you set up in the previous section. From the Dashboard you can manage and update any of these elements at any time. Use the buttons on the Access Bar to switch to the view in which you want to work. The table on the next page describes the numbered areas in this illustration. Working with Hosts Hosts The Hosts button on the Access Bar displays information about Pulse hosts. In the Hosts view you can view and edit host settings, view alert history, as well as add and remove hosts Select chart Click to choose a chart type for the selected Time frame Click to choose a time frame Updated: March

39 Feature Description Hosts (1) Displays created hosts and services. Double-click on a host to modify the host. See Setting Up Hosts (p.8) for detailed instructions. Monitored Services Add a host. See Setting Up Hosts (p.8). Add a group. See Setting Up Host Groups (p.30) for detailed instructions. Remove hosts. Click on a host group to view all services on all hosts in that group. A host may be device that has an HP address. Click on a host to view all services on that host. Available Tasks (2) Edit host Edit settings for a selected host. Edit service Edit the selected service s configuration. See Setting Up Services (p.10) for detailed instructions. View alert history Displays a history of alerts. Activate Enable monitoring for the selected service. Deactivate Disable monitoring for the selected service. Assign alert team Assign an alert team to the selected service. Copy service Create a service that is a copy of the selected service. Create connection Create a remote connection Remove service Select the service then click remove service. Updated: March

40 Feature Description Services (3) Status filters Click to display services of a specific status You can remove, deactivate, assign alert teams, or copy multiple services at once. To select this Adjacent services Non-adjacent services All services Unselect services Do this Click the first item then SHIFT + click the last item CTRL + click each item APPLE + click (Macintosh) Click select all Click deselect all Updated: March

41 Working with Nodes Nodes The Nodes button on the Access Bar displays information about Pulse nodes. In the Nodes view you can view and edit node settings, view node history and current status, as well as add nodes. Nodes Displays Nodes view Node detail Double-click on a node to view/modify settings Refresh list Click to get latest data Time frame Click a time frame Updated: March

42 Section Nodes (1) Node Detail (2) Description Displays your Pulse nodes. Select a node to display the following details: Display Feature Location Information Used Service Units Current Stats Network Information Comments Node Monitoring Options Description Displays optional information about a node s location. Displays the number of service units. Available units are the node s hardware limit. Used units are based on how many services are configured on that node. Displays the last data received from the node. A yellow exclamation point displays if data is more than 20 minutes old. Displays the node s network information, including IP address. Optional user comment field. Select an item from the list to chart node data. Node History (3) Time Period Display data for the previous 12 hours, day, or week. Select the following available tasks to determine the history that displays. Select the flag next to the task to display more information. Available Task Configuration History Pending Actions View Monitored Services Description Displays all of the node s previous network configurations (IP address, Static / DHCP). Displays any configuration waiting to apply. Displays all monitoring services currently configured on the node. View Node Monitoring Services Displays node status and node temperature monitoring services alerts. Updated: March

43 Working with Users Users The Users button on the Access Bar displays information about Pulse users. In the Users view you can view and edit user settings, as well as add and remove users. See Setting Up Users (p.18) for detailed instructions. Pulse users Double-click username/ address to edit Users Displays Users view User details Contact info Add user Click to add a user Remove Click to delete selected user Paging profiles Notification details Alert teams List this user s alert teams Add profile Click to add a new paging profile for selected user Remove Click to delete selected profile Updated: March

44 Working with Alert Teams Alert Teams The Alert Teams button on the Access Bar displays information about Pulse alert teams. In the Alert Teams view you can display and edit alert team settings, as well as add and remove team members. See Setting Up Alert Teams (p.25) for detailed instructions. Alert teams Double-click to view/edit Click to edit team settings Alert Teams Displays Alert Teams view Basic alert team info Add Team Add an alert team Remove Remove selected alert team Lists alert team members Specifies notification escalation plan Updated: March

45 Using Pulse Charts Charts The Chart button on the Access Bar displays selected service information as a chart. In the Chart view, you can create a new chart, save a frequently-used chart to your favorites list, view a chart as a web page, a chart and export a chart to a CSV formatted file. Charts Displays Charts view Show Choose the data to view (see Note below) Type Click to choose a chart type Min Enter a minimum value Refresh Display new values Max Enter a minimum value If a check measures multiple parameters (such as, Ping has packet loss and response time; SNMP Network has incoming bandwidth, outgoing bandwidth, all bandwidth, and speed) you can choose which parameter to view from the "show" list. Updated: March

46 Creating New Charts You can customize the appearance and parameters for the data you want to see as a chart, and save that information as a new chart. After you create a chart, it will appear in the Recent Charts list. Follow these steps to create a new chart using the Chart Creation Wizard. 1. In the Chart Actions area, select New Chart. 2. Select a host. 3. Select a service. 4. Click next to continue. Updated: March

47 5. Select a date range to display. To View Dynamic dates Specific dates Select Select previous hour, yesterday, previous full week, previous full month, or last number of days option. Select the specific dates option. Enter the start date in the start date fields. Enter the end date in the end date fields. Save dynamic date charts to favorites to quickly and easily access charts you regularly view. For example, yesterday s bandwidth. 6. Click next to continue. 7. Select a chart type. 8. Select the desired charting data from the chart data list (if applicable). 9. Click the enable Min/Max checkbox to display both the minimum and maximum values on the chart (if available). Min/Max option is available for services that have aggregate data (for example, PING) or for time periods > 48 hours. 10. Select finish to view the new chart. Updated: March

48 Saving and Scheduling Chart Favorites To save your chart for future use, add a chart to the Charts Favorites list so that you can quickly access it when you need it. When you specify a chart favorite, you can also schedule when Pulse should the chart and who should receive it. If a chart no longer appears in the Recent Charts list and you have not saved it to the Favorites list, you will need to re-create the chart. 1. Select a chart from the Recent Charts list. 2. Click the Save as favorite/schedule option. 3. Enter a name for your chart in the chart name field. 4. Click schedule to set up scheduled delivery. Updated: March

49 5. Click the enabled checkbox. 6. Select a chart delivery option: To schedule this delivery Daily Weekly Monthly Do this Select the daily option. Select the weekly option. Select the monthly option (sent on the first day of the month. 7. Enter a subject line for the in the subject field (optional). 8. Select chart recipients from the list or enter additional recipients. Click remove to remove selected addresses from the list. 9. Click apply to continue. Updated: March

50 ing Charts You can a chart to individuals with whom you want to share this chart. 1. In the Chart Actions list, select chart. 2. Enter the recipient s address in the address field. 3. Enter an subject in the subject field. If you leave this field blank, the chart will be sent with a default subject. 4. Click apply to send the . Exporting Data to CSV Format If you want to use the chart data in another application, you can export the chart to a CSV formatted file. To export data to CSV format, follow these steps. 1. In the Chart Actions list, select Export Data to CSV Format. Updated: March

51 2. Click the add header information checkbox, if necessary. Using this option inserts descriptive information into the first row of data. 3. Click export to download the CSV file. Belkin Pulse User Guide Click this checkbox to always use these settings for this type of file 4. Click the Open option, then select the application with which to open the file. Or Click the Save to disk option to save the file in a specific location. 5. Click OK to continue. Updated: March

52 Using Pulse Reports Reports The Report button on the Access Bar displays the Reports view, in which you can examine daily and weekly reports. In this view you can also and print reports. The Report Summary displays the selected report, including uptimes and averages for a quick view of performance. You also see a Pulse score that is a weighted uptime score based on service severity (1, 2, 3), as well the score history over the past week Daily Reports Displays daily report in the Report Summary window Reports Displays Reports view Report Summary Displays selected report Click to go to a report page Weekly Report Display weekly report in the Report Summary window Click to this report Click to print this report Updated: March

53 ing a Report When ing a report you have the option to use the default subject line or enter the text that you want to appear in the subject of the message. To reports, follow these steps. 1. Click the report option. 2. Click the default option to use the subject text. Or Click the custom option and enter your own text. 3. Select addresses from the list or type in a different address. Click remove to remove selected addresses from the list. 4. Click send to send the report. Updated: March

54 Advanced Monitoring The Advanced Monitoring section describes entering information that is unique to the following services: HTTP Custom Services o o o o TCP UPD Secure Agent SNMP HTTP See Setting Up Services (p.10) for detailed instructions on setting up a service. The sections on the following pages outline how these advanced settings differ from other services. HTTP content matching allows you to select specific content to check. For example, when monitoring pulse.belkin.com, you might want to select a key phrase directly from the website s content. Always make sure there is not HTML coding that may conflict with the phrase. In addition to the regular service set up fields, the following steps must be completed for HTTP set up. 1. Verify that the enabled status checkbox is checked. Updated: March

55 2. Enter the name in the name field. 3. Select a node from the node to monitor from list. 4. Select a frequency from the frequency list 5. Enter the appropriate URL in the url field. The url does not have to match the hostname. 6. Click the follow redirect checkbox if it is OK to follow a redirect on the URL (optional). 7. Click the advanced tab to enter advanced settings. 8. Click the requires authentication checkbox if a user name and password are required for a password protected site. Enter the user ID in the user field. Enter the password in the password field. 9. Enter the content that you are searching for in the content field (optional). 10. Click the case sensitive checkbox to ensure that the case of the words is verified (optional). 11. Click the regular expressions checkbox if you are entering regular expressions in the content field (optional). Pulse supports POSIX regular expression syntax. The user and password fields are only available after selecting the Requires Authentication checkbox. 12. Click the notification tab to display the notification page. Updated: March

56 13. Select an alert team to notify. 14. Select a level of severity (Quiet, Normal or Critical). Severity Option Quiet Normal Critical Description Does not send notifications and is weighted as a "1" in your Pulse report score. Sends notifications and is weighted as a "2" in your Pulse report score. Sends notifications and is weighted as a "3" in your Pulse report score. 15. Enter alert notes to appear in long format notifications, such as Under Alert Threshold Settings, enter a Response Time for warning and panic, or leave values at the default levels. 17. Click apply. Updated: March

57 Custom Services Custom services give advanced users the tools they need to create highly sophisticated monitoring services. The following services are covered in more detail in the following pages. TCP UDP Secure Agent SNMP TCP (Transmission Control Protocol) With the TCP custom service, you can monitor services and applications that do not use a registered port number. You can monitor a port s status and response time, and/or use send, receive, or expect strings to simulate an application. 1. Verify that the enabled status checkbox is checked. 2. Enter the name in the name field. 3. Select a node from the node to monitor from list. 4. Select a frequency from the frequency list. 5. Click a check host by option. 6. Enter the port number in the port field. 7. Click the advanced tab to enter advanced settings. Updated: March

58 The following fields are optional. If you do not enter any information, the service will simply look to see that the host is responding on the specified port within a certain time period. 8. Enter the initial data string that you sent with in the initial send data string field. 9. Enter the data string you expect to receive in the expected data string field. 10. Enter the data string to stop at in the quit data string field. 11. Click the use SSL checkbox next to the port field. 12. Click the notification tab to display the notification page. 13. Select an alert team to notify. Updated: March

59 14. Select a level of severity (Quiet, Normal or Critical). Severity Option Quiet Normal Critical Description Does not send notifications and is weighted as a "1" in your Pulse report score. Sends notifications and is weighted as a "2" in your Pulse report score. Sends notifications and is weighted as a "3" in your Pulse report score 15. Enter alert notes to appear in long format notifications, such as Under Alert Threshold Settings, enter a Response Time for warning and panic, or leave values at the default levels. 17. Click apply. UPD (User Datagram Protocol) This service allows you to monitor UDP function on a particular port. Pulse includes the capability to send and receive strings to simulate applications like VoIP. Alerts can be set up on the receive string if it does not match a pre-established expected return value. In addition to the regular service set up fields, you can enter these optional settings for UPD set up. 1. Click a check host by option. 2. Enter the port number in the port field. 3. Click apply. Updated: March

60 Secure Agent This service allows you to authenticate to a machine running the SSH daemon with a user account and execute a command or script. The numeric values generated by the script are sent back to the Pulse appliance and they are evaluated against the thresholds set by the user. In addition to the regular service set up fields, the following steps must be completed for Secure Agent set up. Enter y-axis 1. Click a check host by option. 2. Enter the name of the user that has permission to run scripts on the server in the remote user field. 3. Enter the command used to run scripts in the remote command field. 4. Enter the y-axis for a graph in the graph label field. 5. Click view public key to view the public key stored on the node. Updated: March

61 Be sure the node s public key is placed in the proper location on the monitored server and that the remote user has the proper permissions to execute the script or command. 6. Click the notification tab to display the notification page. 7. Select an alert team to notify. Updated: March

62 8. Select a level of severity (Quiet, Normal or Critical). Severity Option Quiet Normal Critical Description Does not send notifications and is weighted as a "1" in your Pulse report score. Sends notifications and is weighted as a "2" in your Pulse report score. Sends notifications and is weighted as a "3" in your Pulse report score. 9. Enter alert notes to appear in long format notifications, such as Under Alert Threshold Settings, select a value from the range list for each warning and panic level or leave values at the default levels. 11. Click apply. SNMP (Simple Network Management Protocol) This service allows you to monitor any of the numerous MIBs on any SNMP capable hardware. Pulse has included a web based MIB browser, with which you can create a service for any SNMP variable. In addition to the regular service set up fields, the following steps must be completed for SNMP set up. 1. Enter the text you want for the graph in the graph label field. Updated: March

63 2. Enter the appropriate string in the OID field. Or Click browse to search by standard tree, software details, or custom object identifiers. 3. Click advanced to display the advanced page. 4. Click the counter data type checkbox if the object identifier uses counter type data. This is part of the OID definition data types include string, counter, integer, time ticks, etc Counter data is the numeric derivative for a data point. It is the rate of change at a certain point. 5. Select the appropriate filter. Updated: March

64 Octet is returned in bytes. 6. Select the appropriate unit conversion. 7. Click the notification tab to display the notification page. 8. Select an alert team to notify. 9. Select a level of severity (Quiet, Normal or Critical). Severity Option Quiet Normal Critical Description Does not send notifications and is weighted as a "1" in your Pulse report score. Sends notifications and is weighted as a "2" in your Pulse report score. Sends notifications and is weighted as a "3" in your Pulse report score. 10. Enter alert notes to appear in long format notifications, such as Under Alert Threshold Settings, select a value from the range list for each warning and panic level or leave values at the default levels. 12. Click apply. Updated: March

65 Using Remote Access Remote Access The Remote Access button on the Access Bar displays the Remote Access view, in which you can work with remote access connections. Remote Access is a broad term referring to the accessing of data from a remote location, usually by a single user. Use Pulse Remote Access to connect to any device to which your Pulse node has access. In the Remote Access view you can create a new connection (using an existing host or specifying an ad hoc host), reopen previously created connections or reinstate a connection that has expired. You can also view and edit connection settings, and close open connections. You can connect using: SSH HTTPS HTTP Belkin KVM/IP Other (custom) Remote access permissions are granted on a per user basis. By default, the only master account user holds remote access privileges and may grant access to additional users. Remote Access Displays Remote Access view View Active Displays only active connections View All Displays all connections Updated: March

66 Creating a New Connection Create a new connection to store connection settings. After you create a connection the connection name appears in the list of Remote Access connections. Follow these steps to create a new connection. 1. In the Available Tasks list, select New Connection. 2. To create a connection using an existing host (one you ve already setup in Pulse), click the use existing host option (see Creating a Connection - Using Existing Host steps below). Or To create a connection using a host you specify, click the specify host option (see Creating a Connection Specifying a Host, p.64.) Use these steps if you want to supply a host name and IP address that have not been setup in Pulse. Creating a Connection Using Existing Host 1. Select a host from the host list. 2. Select a remote node from the remote node list. Updated: March

67 3. Select a port from the port list. You can also enter a port name. For this port Refer to this figure SSH (22) Connect using a terminal window (see Fig 1.0) HTTPS (443) Connect using a web browser (see Fig 1.1) HTTP (80) Connect using a web browser (see Fig 1.2) KVM Over IP Connect using a web browser (see Fig 1.3) 4. Click apply to establish the connection. For security purposes, only your computer will have access to this connection. The connection will be available for 60 minutes. Creating a Connection Specifying a Host 1. Select a remote node from the remote node list. 2. Enter the host name in the host name field. Or Click the lookup ip address button to locate the host IP address. 3. Enter the host IP address in the ip address field. Updated: March