BT Cloud Voice. Call Forward Selective. What is it? How do I set up a rule?

Transcription

1 BT Cloud Voice Call Forward Selective What is it? Call Forward Selective lets you apply rules to how calls are handled so any incoming call matching the criteria you ve set will be forwarded to your chosen location. You can forward calls based on when they are received (time or date). You can divert calls if they haven t got a caller ID. You can divert calls from up to 12 phone numbers to a new location. You can even combine these rules so you could have a call from a certain number, received at a certain time, to be forwarded to another location. How do I set up a rule? 1. Login to the BT Cloud Voice portal 2. Select Sites menu 3. From the Employee list select who you want to activate Call Director for 4. Select Features from the menu on the left hand side 5. Select Call Forwarding Selective 6. Enter the phone number that you want to forward all calls to in the Default Forward To Number/SIP URI box This is the default number for forwarding calls to when they match the criteria you set in your Call Forwarding Selective rules. When you define a rule, you can choose to use this default number or to specify an alternative number that applies only to that rule. 7. Select the Play a short ring when a call is forwarded checkbox if you want your phone to play a brief tone each time an incoming call is forwarded by Call Forwarding Selective. 8. Click Save British Telecommunications plc Page 1 of 5

2 9. Click Add to create a rule 10. Enter a short description of no more than 50 characters in to the Rule Description box. 11. Specify where you want calls to be forwarded if they match the criteria you set for the rule. Select Use Default Forward to Number/SIP UR to set the forwarding destination as the one you have set as the default. If you want calls to be forwarded to a different destination number, select the Use this phone number/sip URI instead and type the number in the field. British Telecommunications plc Page 2 of 5

3 12. Use the Time Schedule list to specify when the rule should be applied from the ones available in the dropdown box. The default time schedule is Every Day All Day. However, your administrator may have defined other time schedules for the Site; if so, you ll see them in the list. 13. Click Save and Add more Details You ll now see the Phone Numbers section. Select the radio button to configure Call Forwarding Selective to forward calls from either All Phone Numbers or Only These Phone Numbers. Selecting Only These Phone Numbers will mean only specific phone numbers will be forwarded. You can also select Private Numbers and Unknown Numbers Private Numbers If calling line ID is shown as private Unknown Numbers - If calling line ID is shown as unavailable 14. To add a specific number to the rule enter it into the Add Phone Number box and click Save British Telecommunications plc Page 3 of 5

4 You can specify telephone numbers that match a specific pattern or that contain a specific digit string. Use the asterisk (*) and question mark (?) characters as wildcards. Use an asterisk (*) to replace digits at the end of any digit string. So, if you want to forward all calls that begin with the digit string 514, you can enter 514* in the Add Phone Number field. Use a question mark (?) to replace any single digit at any place in a phone number digit string. So, if you want to forward calls from the phone number in several area codes, you can enter??? in the Add Phone Number field. 15. Click Save. British Telecommunications plc Page 4 of 5

5 How do I turn on a rule that I ve set up? 1. Login to the BT Cloud Voice portal 2. Select Sites menu 3. From the Employee list select who you want to activate Call Director for 4. Select Features from the menu on the left hand side 5. Select Call Forwarding Selective 6. Tick Turn On Call Forwarding Selective 7. Click Save British Telecommunications plc Page 5 of 5