Anglesey Archives Service Access Policy
|
|
- Buck Beasley
- 8 years ago
- Views:
Transcription
1 1. Introduction Anglesey Archives Service Access Policy This Access Policy will be subject to review. It should be seen as a working document and may be subject to modification before the formal review period has elapsed. The next formal review will take place in December The principal duty of Anglesey Archives Service is to preserve the rich documentary heritage in its care, ensuring that it will be available for future generations to enjoy, whilst at the same time enabling and promoting access to the collections today. In pursuing this objective the Archives Service aims to protect the documents in its custody from any loss or physical damage and to store them in a safe and secure environment. The Service will actively collect material in accordance with its acquisition and disposal policy. Anglesey Archives Service aims to make its holdings available to the widest audience possible while taking account of its users and depositors. Access is made possible through a range of services offered by the Archives Service including on-site access for individuals and small groups, remote access through correspondence, telephone and electronic means with individuals and official agencies, and through outreach activities. Every effort will be made to define and act in the interest of potential depositors and future users. Legislation, government policies (UK, national and local) and priorities for the Service s funding authority have an impact on various points relating to access. The Archives Service aims to meet all these in its service. Access is a fundamental function of the Archives, and is outlined in the principles of the NCA(National Council on Archives) PSQG(Public Services Quality Group) Standard for Access to Archives The Archives Service undertakes to address issues of equality and social inclusion and physical access to its services. Every opportunity will be taken to provide equality of access to reflect the diversity of users, including future users and eliminate discrimination on the grounds of age, disability, gender, race, religion and belief. All opportunities will be taken to communicate with users and seek their views and opinions on services. Where possible the Service will respond and make improvements to reflect the interests of its users and depositors. The Service manages its resources to provide the best services possible while seeking to innovate and consider the effectiveness of its work.
2 Some restrictions relating to on-site access are due to the current building, in particular reader facilities. However, every effort is made to improve access, and to maintain and develop the service generally. This policy will be implemented within the context of the bilingual nature of the county and in line with the Isle of Anglesey County Council s commitment to equality and diversity. As such, we recognise our statutory duty to eliminate unlawful discrimination and we are committed to promoting equality of opportunity across all aspects of our service On-site Access If you visit our search room we will: As far as is possible ensure that the building is accessible for all customers. A stair lift and desk hearing loop is available and a ground floor room is available for people who cannot use the stair lift. Provide a suitable environment for the consultation of original, facsimile or surrogate records e.g. microfilm and digital and photo copies, free of charge and provide items such as suitable weights and supports for the consultation of documents. Provide a range of opening hours including 2 late nights a month. These will be monitored and reviewed on a regular basis. Provide lockers for the safe keeping of personal belongings which are not allowed into the search room. Provide detailed catalogues and indexes which conform to current archival standards to help customers identify, use and understand the records they need. All users will receive courteous, timely and effective help on how to find the information they require. All staff will have received customer care training and will receive training in appropriate skills and knowledge of the collections and where to refer customers to if the sources are not held by the record office. Provide a fast and efficient retrieval service, aiming to produce records within 10 minutes of their request (this is measured). Provide advance information for people intending to visit on parking, public transport links, address and contact details, information for people with disabilities, booking, CARN, rules, charges, opening hours and name of responsible person. This will include the registration and booking system in place as part of security measures. The record office is a member of the CARN readers ticket system and a one-off day ticket will be available for a first visit without suitable identification. Because of limited capacity users are strongly advised to book equipment before their visit. Equipment such as microfilm/fiche readers provided will be regularly maintained and tested. Procedures will be kept as easy as possible and explained clearly to all new users. Introductory courses will be offered for potential new users.
3 Provide copies of documents wherever possible in accordance with the copying policy and current charges. Make performance targets, policies and summaries of survey results available in hard copy. Protect your personal data in accordance with the Data Protection Act. Anglesey Archives Service closes its public service for essential behind the scenes work in the first full week of November each year Remote Access If you telephone, , fax or write to us we will: Respond in a warm and friendly manner. Be professional and courteous at all times. Try to answer all enquiries as fully as possible. Respond fully to all enquiries within 1 working days of receipt (this is measured). Suggest other avenues of research if we are unable to help. Protect your personal data in accordance with the Data Protection Act Online resources The website is compliant with guidance for the visually impaired and the information is updated regularly. Access to content through the website will be created and enhanced to meet different user needs. Performance targets and survey results will be published on the website. Lists of collections will be on the website and regularly updated. Item level descriptions of Public Records are on the A2A site and collection level descriptions on ANW (Archives Network Wales). The latter will be updated for newly received collections. A paid research service will be available. FAQs (Frequently Asked Questions) will available be on the website. 3. Your responsibilities Show respect and consideration for our staff and other customers. Bring your reader s ticket with you each time you visit. Sign our visitor s book as you enter and leave the Search room. Read and observe the regulations set out in the Search room Rules and the Good Handling Guidelines. Follow the advice of staff on the careful handling of archival materials to ensure the preservation of these unique resources.
4 Help us to improve standards by telling us what we do well and not so well. Complete any customer surveys, including the annual PSQG one. Results will be available in hard copy and on the website. 4. Outreach Every opportunity will be taken to raise the profile of the work of the Archives Service, through the press, the website, libraries, groups, etc. Ask your archivist sessions will be held annually in every library on the island in order to reach out to members of the community who might not otherwise visit the record office. An archive access point with microfilm copies of some of the archival documents for the area has been established in Holyhead library. Talks will be given to groups. 5. Education The Archive Education Service aims to provide learning resources, from our collection, for all those involved in any type of formal learning. Whilst working within the guidelines of copyright and other restrictions we provide copies of items from our collections on paper or digital format. The service receives requests on all kinds of topics relating to the national curriculum and also offers themed packs based on specific subjects within the curriculum related to Anglesey. 6. Consultation Customer satisfaction is one of the primary objectives of the Service. Every opportunity will be taken to consult with stakeholders and users. The Service will take part in the annual PSQG survey of users. A summary of the results will be available in hard copy and the web and will be used when deciding on priorities for service development. 7. Cataloguing and Access Restrictions The Service has an Acquisition and Disposal Policy which is reviewed every 5 years which clearly states the boundaries of the collecting policy. The policy also states The Archives Service will not seek to represent any particular historical, sectarian or other viewpoints in its acquisition of records, but to reflect as objectively as possible all aspects of Anglesey s past and present.
5 The Archives Service recognises that cataloguing is essential to enable access to collections. All newly received archival collections will be catalogued and acknowledged within 14 days (this is measured). Any new collections will be added to ANW and listed in the newsletters of the Anglesey Antiquarian Society and Gwynedd Family History Society and published on the website. Whilst most archives held by Anglesey Archives Service are available for inspection and study, some records may be closed to the public for a number of reasons. In all cases such restrictions will be clearly indicated in the catalogue, with the document itself and reasons for the restriction given. In some cases, specific information from documents closed to full public inspection can be made available. Staff will explain the circumstances and reason for the restriction. For example: o o o Confidentiality and Data Protection Act Physical condition of the documents Restrictions have been imposed by donor or depositor 8. Staff Regular meetings of all staff will discuss access, planning services, improvement of service delivery and standards for the Service. 9. Customer service A comments and suggestion book is available in the Record Office and is regularly monitored and discussed in regular staff meetings in order to improve services. If you wish to comment on or are unhappy with any aspect of our service please let us know. You can write to either: Anne Venables, Archivist, or Pat West, Principal Officer Anglesey Archives Service, Museums, Culture and Archives, Shirehall, Oriel Ynys Môn, Llangefni, Rhosmeirch, LL77 7TW Llangefni, LL77 7TQ avxed@anglesey.gov.uk pwxed@anglesey.gov.uk.
6 If you feel that your complaint has still not been resolved please ask for an official Isle of Anglesey County Council complaints form. Thank you Anglesey Archives Service 2009
Access Policy. Lancashire Archives
Lancashire Archives inspiring people and communities to explore their heritage; promoting and continuing to collect Lancashire's archives while preserving them for everyone to use and enjoy, now and in
More informationc. Researcher: A researcher is someone using West Glamorgan Archive Service for research, including potential and future researchers.
ACCESS POLICY 1. Context West Glamorgan Archive Service is the joint archive service for the councils of the City and County of Swansea and Neath Port Talbot County Borough, acting through the West Glamorgan
More informationHow To Manage A Pensions Archive Trust
Pensions Archive Trust collections policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Pensions Archive Trust collections policy... 1 Contents... 2 Vision
More informationHow To Be A Good Archive Service Member
STAFFORDSHIRE AND STOKE ON TRENT ARCHIVE SERVICE CUSTOMER CARE POLICY The Staffordshire and Stoke on Trent Archive Service is fully committed to providing a courteous, fair and equal service, which does
More informationCollections Acquisition and Management policy
Collections Acquisition and Management policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Collections Acquisition and Management policy... 1 Contents...
More informationAppraisal policy. City of London. Culture, Heritage and Libraries Department. London Metropolitan Archives
Appraisal policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Appraisal policy... 1 Contents... 2 Vision Statement... 3 Policy... 3 Background... 3 Scope...
More informationDigital preservation policy
Digital preservation policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Digital preservation policy... 1 Contents... 2 Vision statement... 3 Policy...
More informationLanesend Primary School
Lanesend Primary School Admissions and Attendance Registers Policy Statutory Policy Signed: (Headteacher) Signed: (Chair of Governors) Date: Date: Review Date: September 2016 (Yearly) Reviewed By: Family
More informationIf you require further information concerning any of the areas covered in these notes, please contact us on 01942 404 430.
Wigan Archives and Local Studies, Wigan Council January 2014 How to Use the Wigan Archives Service Welcome to the Wigan Archives Service. The following notes will help you to use the Archives if you have
More informationLONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE ARCHIVE POLICY
LONDON SCHOOL OF HYGIENE & TROPICAL MEDICINE ARCHIVE POLICY 1. Nature and components of the archive policy 1.1 Authority of document This policy establishes the framework within which the Archive Service
More informationDisposal Schedule for Functional records of the Electricity Supply Industry Expert Panel
Disposal Schedule for Functional records of the Electricity Supply Industry Expert Panel Disposal Authorisation No. 2370 TABLE OF CONTENTS INTRODUCTION page4 Archives legislation page 4 Schedule elements
More informationCollection Acquisitions Policy
Version: 1.0 Last Amendment: Approved by: NSW State Librarian & Chief Executive Policy owner/sponsor: Director, Library Services Policy Contact Officer: Coordinator, Collection Development & Acquisitions
More informationMacmillan Cancer Support Volunteering Policy
Macmillan Cancer Support Volunteering Policy Introduction Thousands of volunteers dedicate time and energy to improve the lives of people affected by cancer. Macmillan was started by a volunteer and volunteers
More informationAnnua. DBS Library. Quality Manual 2013DBS Library
Annua DBS Library Quality Manual 2013DBS Library Contents Mission Statement 3 Customer Service Charter 3 Key s 4 Appendix 1 Quality Assurance in Libraries 9 2 P a g e 1. Mission Statement The mission of
More informationGetting to the V&A South Kensington and accessible parking
Study room services for people with disabilities This guide is for visitors to our study rooms who have disabilities. It describes access to, and facilities in, the National Art Library and the Prints
More informationWelcome to The National Archives. museum. bookshop. cyber cafe. All you need to know to help you find your way around. WiFi
Welcome to The National Archives All you need to know to help you find your way around museum e bookshop cyber cafe WiFi The National Archives is a centre of expertise in creating, managing and preserving
More informationDisposal Schedule for Asbestos CompensationTribunal
Disposal Schedule for Asbestos CompensationTribunal Disposal Authorisation No. DA2452 TABLE OF CONTENTS INTRODUCTION page 3 Archives legislation page 3 Schedule elements and arrangement page 3 Review of
More informationInformation Governance Policy
Information Governance Policy Policy ID IG02 Version: V1 Date ratified by Governing Body 27/09/13 Author South Commissioning Support Unit Date issued: 21/10/13 Last review date: N/A Next review date: September
More informationEquality impact assessment for SMS Text Messaging across DWP. Reducing Avoidable Contact and Improving the Customer Experience
Equality impact assessment for SMS Text Messaging across DWP Reducing Avoidable Contact and Improving the Customer Experience August 2012 Equality impact assessment for SMS Text messaging across DWP Introduction
More informationWest Midlands Police and Crime Commissioner Records Management Policy 1 Contents
West Midlands Police and Crime Commissioner Records Management Policy 1 Contents 1 CONTENTS...2 2 INTRODUCTION...3 2.1 SCOPE...3 2.2 OVERVIEW & PURPOSE...3 2.3 ROLES AND RESPONSIBILITIES...5 COMMISSIONED
More informationSOLEBURY TOWNSHIP HISTORICAL SOCIETY COLLECTIONS AND ARCHIVE POLICY
COLLECTIONS AND ARCHIVE POLICY TABLE OF CONTENTS I. Preamble 1 II. Historical Background and Rationale 1 III. General Collecting Objectives 2 IV. Acquisitions Policy 2 V. Deaccession Policy 4 VI. Loan
More informationSecurity of Archives in the Custody of the NT Archives Service
Northern NT GOVERNMENT Territory ARCHIVES ADVICE Archives 5 Service Archives Advice 5 Security of Archives in the Custody of the NT Archives Service August 2007 For information and advice, please contact
More informationJOB DESCRIPTION. Assistant Director of Technology and Telecommunications
JOB DESCRIPTION Title of Post: ICT Service Desk Officer Grade of Post: Band 3 Reports to: Accountable to: Location ICT Service Desk Manager Assistant Director of Technology and Telecommunications The South
More informationINFORMATION GOVERNANCE POLICY
INFORMATION GOVERNANCE POLICY Primary Intranet Location Information Management & Governance Version Number Next Review Year Next Review Month 7.0 2018 January Current Author Phil Cottis Author s Job Title
More informationSelima Customer Care Code March 2013. Customer Care Code. Selima Limited. March 2013. Form No: P112 Issue No: 1 Date: 03/13 DC1
Customer Care Code Selima Limited Table of Contents Our Commitment 3 Serving our Customers in Person 3 Serving our Customers on the Telephone 4 Serving our Customers in Writing 4 Serving our Customers
More informationThe Moving Image Archive Framework: Policies, Standards and Guidelines
Version 1 July 2005 The Moving Image Archive Framework: Policies, Standards and Guidelines There exists a range of national and international policies, standards and guidelines that are relevant to the
More informationARB's overarching goals The Board has identified two objectives from the Act which underpin all of our work:
Architects Registration Board Communications Strategy Introduction Effective communication is key to the work of the Architects Registration Board (ARB), enabling the organisation to build and maintain
More informationCatalyst Consulting & Events (CCE) takes seriously its commitment to preserve the privacy of the personal information that we collect.
PRIVACY POLICY 1. Introduction Catalyst Consulting & Events (CCE) takes seriously its commitment to preserve the privacy of the personal information that we collect. We will only collect information that
More informationSocial Work. Professional training for careers in a wide range of health or social care settings. Recognised by the Care Council of Wales
Social Work MA Full-time: 2 years Professional training for careers in a wide range of health or social care settings Recognised by the Care Council of Wales Welsh and English routes available Financial
More informationThis agreement will start on 1 st April 2015 and end on 31 st March 2016 inclusive. The agreement will be reviewed annually during the spring term.
Service Level Agreement From 1 st April 2015 to 31 st March 2016 Specification 1.1 Introduction This agreement relates to the provision of additional educational psychology services, over and above the
More informationThe Importance of Communication and Development
Job title: Assistant Librarian, training and services Accountable to: Library Services Manager NHS KSF Outline for Assistant Librarian North Essex Hospitals' Library and Information Service Colchester
More informationNHS FORTH VALLEY Information Governance Remote Working Guidance
NHS FORTH VALLEY Information Governance Remote Working Guidance Date of First Issue 09 / 12 / 2011 Approved 12 / 09 / 2013 Current Issue Date 12 / 09 / 2013 Review Date 01 / 12 / 2015 Version V 3.2 EQIA
More informationNottinghamshire County Council. Customer Service Standards
Nottinghamshire County Council Customer Service Standards February 2014 Why do we have Customer Service Standards? Nottinghamshire County Council aims to deliver high standards of customer care and service
More informationBIG LOTTERY FUND Document archive and retention policy
BIG LOTTERY FUND Document archive and retention policy December 2010 Sonia Howe Head of Information Governance For further information regarding retention schedules please contact Page 1 of 18 Version
More informationRegulators Code July 2013
July 2013 Foreword In the Autumn Statement 2012 Government announced that it would introduce a package of measures to improve the way regulation is delivered at the frontline such as the Focus on Enforcement
More informationTasmanian Government WEB CONTENT MANAGEMENT GUIDELINES
Tasmanian Government WEB CONTENT MANAGEMENT GUIDELINES Version 1.4 January 2014 Table of contents 1. Introduction and scope...3 2. Web content management processes...3 3. Risks of poorly managed web content...3
More informationCustomer Service Policy. A Modern & Efficient Council: Improving Customer Service
Customer Service Policy A Modern & Efficient Council: Improving Customer Service Preface This policy consists of three parts: Part 1 Commitment to Customers The first part of this policy is designed for
More informationCollection Development Framework
Charles Darwin University Library and Information Access Collection Development Framework Last reviewed: 26/05/2008 Version: 1.0 Page 1 of 23 Table of Contents: 1. Context... 3 2. Purpose... 4 3. Definitions...
More informationnationalcarestandards
nationalcarestandards dignity privacy choice safety realising potential equality and diversity SCOTTISH EXECUTIVE Making it work together nationalcarestandards dignity privacy choice safety realising potential
More informationJOB DESCRIPTION. Chief Executive Officer. Director Works and Services. Manager Libraries and Archives. Senior Cataloguer/ Cataloguer
JOB DESCRIPTION Job Title Tenure / Hours Directorate and Work Unit Responsible to Responsible for Budget Responsibilities Delegations Full time, permanent part time, job share, casual Works and Services,
More informationA guide to customer care
A guide to customer care putting you at the heart of what we do Our commitment to you We want to make sure: 2 You get a service you can use easily; You have a say in how we provide our service to you;
More information1. Introduction. The laws of any jurisdiction other than England & Wales Taxes or duties Financial investment.
1. Introduction 1.1 This document, together with our Engagement Letter, explains the basis upon which we work for you. These two documents constitute the contract between you and The Law House. In the
More informationcustomer-service equality standard
customer-service equality standard introduction As a public-service provider, a statutory body and an employer, the Financial Ombudsman Service is fully committed to the fair and equal treatment of everyone
More informationTransforming Labour Market Services. Equality and Impact Assessment v3.0 November 2012
Transforming Labour Market Services Equality and Impact Assessment v3.0 November 2012 Transforming Labour Market Services Contents Contents... 2 1. Introduction... 3 2. Background... 3 3. Project Aims
More informationLocum Handbook. 1. Introduction. 2. Office hours. 3. Working as a locum. 4. Your first assignment
1. Introduction Welcome to Recruit4vets Thank you for choosing to work with. With over 10 years experience in the healthcare recruitment sector, our team has the experience, knowledge and skills required
More informationPOSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS
POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Administration Assistant Responsible to: Office Manager Responsibility: Office Administration Current Incumbent: (Vacant)
More informationBUCKINGHAMSHIRE COUNTY COUNCIL SCHOOLS GRIEVANCE POLICY AND PROCEDURE
BUCKINGHAMSHIRE COUNTY COUNCIL SCHOOLS GRIEVANCE POLICY AND PROCEDURE Version 2 Page 1 of 16 Revised June 2012 BUCKINGHAMSHIRE COUNTY COUNCIL GRIEVANCE POLICY AND PROCEDURE FOR SCHOOLS 1. Introduction
More informationNATIONAL ARCHIVES OF AUSTRALIA
NATIONAL ARCHIVES OF AUSTRALIA Section 1: Entity overview and resources 1.1 STRATEGIC DIRECTION STATEMENT The functions of the National Archives of Australia (the Archives) are defined in the Archives
More informationPLEASE NOTE. For more information concerning the history of this Act, please see the Table of Public Acts.
PLEASE NOTE This document, prepared by the Legislative Counsel Office, is an office consolidation of this Act, current to December 2, 2015. It is intended for information and reference purposes only. This
More informationPractice Note. 10 (Revised) October 2010 AUDIT OF FINANCIAL STATEMENTS OF PUBLIC SECTOR BODIES IN THE UNITED KINGDOM
October 2010 Practice Note 10 (Revised) AUDIT OF FINANCIAL STATEMENTS OF PUBLIC SECTOR BODIES IN THE UNITED KINGDOM The Auditing Practices Board (APB) is one of the operating bodies of the Financial Reporting
More informationFREEDOM OF INFORMATION (SCOTLAND) ACT 2002 CODE OF PRACTICE ON RECORDS MANAGEMENT
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 CODE OF PRACTICE ON RECORDS MANAGEMENT November 2003 Laid before the Scottish Parliament on 10th November 2003 pursuant to section 61(6) of the Freedom of Information
More informationACCESS TO COLLEGE INFORMATION
ACCESS TO COLLEGE INFORMATION This document will be made available in other languages and formats upon request from Reaseheath College employees and students (or their parents/carers) Version: 1 Date of
More informationWill your business survive? London Chamber of Commerce and Industry. Business Continuity Planning
isaster Will your business survive? 80% of businesses affected by a major incident close within 13 months London Chamber of Commerce and Industry A Guide on Business Continuity Planning What to do and
More informationResearch and Public Service. Service Charter
Research and Public Service Service Charter September 19, 2008 Research & Public Service Agricultural Experiment Station (AES) Center for Marine and Environmental Studies (CMES) Cooperative Extension Service
More informationSCOTLAND S COMMISSIONER FOR CHILDREN AND YOUNG PEOPLE STANDARD CONDITIONS OF CONTRACT FOR SERVICES
SCOTLAND S COMMISSIONER FOR CHILDREN AND YOUNG PEOPLE STANDARD CONDITIONS OF CONTRACT FOR SERVICES 1 1 Definitions In these conditions:- We means Scotland s Commissioner for Children and Young People,
More informationUSING THE NATIONAL ARCHIVES (TNA)
USING THE NATIONAL ARCHIVES (TNA) A visit to Kew can be exciting and rewarding but your first visit can also be a rather daunting prospect. Here is some advice to help you on your way. Before You Go For
More informationEAST SURREY COLLEGE EQUALITY SCHEME
EAST SURREY COLLEGE EQUALITY SCHEME EQUALITY OUR COMMITMENT East Surrey College is committed to ensuring the fair treatment of all its staff, established and sessional, support and care workers, volunteers,
More informationGuidelines for Managers on receipt of a request for financial compensation from a Complainant (Remedy)
Guidelines for Managers on receipt of a request for financial compensation from a Complainant (Remedy) Amendments Date Page(s) Comments Approved by Aug 2011 General review and update. Changes Head of Patient
More informationCase Recording Practice Adults Services
Case Recording Practice Adults Services Guidance on case recording practice and on document management Version: 3.3 Effective from: 1 st October 2014 Next review date: 1 st Nov 2015 Signed off by: Jenny
More informationWork experience. ICT Service Desk
Work experience ICT Service Desk Kent County Council (KCC) is one of the largest councils in the country and provides more than 300 services for around 1.6 million residents, visitors and people working
More informationApplication Pack. ICT Support Assistant
Application Pack ICT Support Assistant CONTENTS 1. Letter from our Chief Executive 2. Job Advert 3. Job Description 4. Person Specification 5. Guidance notes for completing your application Letter from
More informationTHE SYDNEY RUSSELL SCHOOL DRAFT DISABILITY AND DISCRIMINATION STRATEGY 2014-15
THE SYDNEY RUSSELL SCHOOL DRAFT DISABILITY AND DISCRIMINATION STRATEGY 2014-15 THE SYDNEY RUSSELL SCHOOL DISABILITY DISCRIMINATION STRATEGY 2014-15 Purpose Policy on Disability Discrimination Act The DDA
More informationRecords Management Policy.doc
INDEX Pages 1. DESCRIPTORS... 1 2. KEY ROLE PLAYERS... 1 3. CORE FUNCTIONS OF THE RECORDS MANAGER... 1 4. CORE FUNCTIONS OF THE HEAD OF REGISTRIES... 1 5. PURPOSE... 2 6. OBJECTIVES... 2 7. POLICY... 2
More informationGuides & Advice. Our Employment Service
Guides & Advice Our Employment Service Our Employment Team With a strong reputation in the region our Employment team provides expert advice to organisations and individuals on all aspects of the employment
More informationTHE LANDSCAPE INSTITUTE CODE OF STANDARDS OF CONDUCT AND PRACTICE FOR LANDSCAPE PROFESSIONALS
THE LANDSCAPE INSTITUTE CODE OF STANDARDS OF CONDUCT AND PRACTICE FOR LANDSCAPE PROFESSIONALS May 2012 The Landscape Institute Charles Darwin House 12 Roger Street London WC1N 2JU Telephone: 020 7685 2640
More informationTexas State University University Library Strategic Plan 2012 2017
Texas State University University Library Strategic Plan 2012 2017 Mission The University Library advances the teaching and research mission of the University and supports students, faculty, and other
More informationMarketing & Audience Development Manager
Marketing & Audience Development Manager Job Description & Person Specification Full Time Fixed Term Contract (3 Years) - Newmarket Salary: 25,000-28,000 per annum (depending on experience) Responsible
More informationNATIONAL ARCHIVES AND RECORDS SERVICE OF SOUTH AFRICA ACT (ACT NO. 43 OF 1996)
NATIONAL ARCHIVES AND RECORDS SERVICE OF SOUTH AFRICA ACT (ACT NO. 43 OF 1996) as amended by Cultural Laws Amendment Act 36 of 2001 ACT To provide for a National Archives and Record Service; the proper
More informationOpenness and transparency on personal interests
Openness and transparency on personal interests A guide for councillors September 2013 Department for Communities and Local Government Crown copyright, 2013 Copyright in the typographical arrangement rests
More informationCustomer Charter. www.dublinbus.ie
Customer Charter www.dublinbus.ie Contents Our commitment to you 4 Providing a quality service 4 Keeping you informed 7 Providing an accessible service 8 Paying for your journey 9 Helping the environment
More informationHuman Services Quality Framework. User Guide
Human Services Quality Framework User Guide Purpose The purpose of the user guide is to assist in interpreting and applying the Human Services Quality Standards and associated indicators across all service
More informationSUBMISSION FROM GREENBELT GROUP LIMITED
SUBMISSION FROM GREENBELT GROUP LIMITED 1. Greenbelt Group Limited, (No.SC192378) of Abbotsford House, Abbotsford Place, Glasgow G5 9SS, (GGL) invites the Committee to have regard to the following submissions
More informationJOB DESCRIPTION. Service Desk Technician
JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The
More informationHow To Use A Caf Bank
CAF Bank features and benefits Thank you for choosing CAF Bank for your everyday banking needs. If you have any questions please do not hesitate to call our Customer Services team on 03000 123 456. About
More informationExplore your archive social media plan
Explore your archive social media plan This year we hope to build on the online activity in 2014 to increase engagement and reach online. Once again there will be a framework for archives services to take
More informationCollections Information and Access Policy
Collections Information and Access Policy Victoria and Albert Museum, 2013 Version 1.0 Approved by Board of Trustees: 4 July 2013 Review Date: on or before 4 July 2018 Contents Section Page 1 Purpose of
More informationMontana Local Government Records Management Guidelines
Montana Local Government Records Management Guidelines Prepared and Published by the Montana Local Government Records Committee Rev 3.0 Sep 2010 TABLE OF CONTENTS Introduction i Authority...ii Definitions...
More informationPolicy: Remote Working and Mobile Devices Policy
Policy: Remote Working and Mobile Devices Policy Exec Director lead Author/ lead Feedback on implementation to Clive Clarke SHSC Information Manager SHSC Information Manager Date of draft 16 February 2014
More informationCorporate Records Management Policy
Corporate Records Management Policy Introduction Part 1 Records Management Policy Statement. February 2011 Part 2 Records Management Strategy. February 2011 Norfolk County Council Information Management
More informationEqualities Impact Assessment. Customer Access Transformation Executive 9 June 2009
1. Introduction 1.1 This impact assessment was undertaken using the methodology and approach set out in Hounslow s Equalities Impact Assessment Guidance. The assessment was undertaken by Sarah Catchpole
More informationThe Newcastle upon Tyne Hospitals NHS Foundation Trust. Occupational Health Records Management and Retention Operational Policy
The Newcastle upon Tyne Hospitals NHS Foundation Trust Occupational Health Records Management and Retention Operational Policy Version No. 1.0 Effective From: 9 October 2013 Expiry Date: 30 September 2016
More informationGENDER EQUALITY AND TRANSGENDER ACTION PLAN 2010 2013
` GENDER EQUALITY AND TRANSGENDER ACTION PLAN 2010 2013 The delivery of actions will be undertaken within current and future resources NO ACTION TARGET DATE RESPONSIBILITY/ COMMENTS/ NOTATIONS The Gender
More informationSubject Benchmark Statement
Subject Benchmark Statement Librarianship, Information, Knowledge, Records and Archives Management March 2015 UK Quality Code for Higher Education Part A: Setting and maintaining academic standards Contents
More informationInformation Governance Policy
Author: Susan Hall, Information Governance Manager Owner: Fiona Jamieson, Assistant Director of Healthcare Governance Publisher: Compliance Unit Date of first issue: February 2005 Version: 5 Date of version
More informationChrist Church CE School Intimate and Personal Care Policy April 2015
Christ Church CE School Intimate and Personal Care Policy April 2015 Christ Church CE Primary School Regents Park NW1 4BD 1 Christ Church C of E Primary School Intimate and Personal Care Policy CONTENTS
More informationPalace Wood Primary School. Photographing and Filming Policy
Palace Wood Primary School Photographing and Filming Policy Written by Mark Chatley Ratified by Governors Autumn 2015 Date for Review Autumn 2018 Signed Chair of Governors Signed Headteacher This policy
More informationHEALTH EMPLOYEES ORAL HEALTH THERAPISTS (STATE) AWARD
HEALTH EMPLOYEES ORAL HEALTH THERAPISTS (STATE) AWARD INDUSTRIAL RELATIONS COMMISSION OF NEW SOUTH WALES 1. Arrangement Clause No. Subject Matter Ministry means the Ministry of Health. 1. Arrangement 2.
More informationCITY OF YORK SAFEGUARDING CHILDREN BOARD GUIDANCE. The use of photographic images of children in schools
CITY OF YORK SAFEGUARDING CHILDREN BOARD GUIDANCE The use of photographic images of children in schools Published 2004 Revised October 2013 Using Images of Children: photographs, videos, websites and webcams
More informationInterpreting and Translation Policy
Interpreting and Translation Policy Exec Director lead Author/ lead Feedback on implementation to Karen Tomlinson Liz Johnson Tina Ball Date of draft February 2009 Consultation period February April 2009
More informationCare and Social Services Inspectorate Wales
Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection report Care homes for older people Bryn Marl Nursing Home Marl Drive Llandudno Junction LL31 9YX Date of publication 31 March
More informationDisposal Schedule for Functional records of Retirement Benefits Fund. Disposal Authorisation No. 2416
Disposal Schedule for Functional records of Retirement Benefits Fund Disposal Authorisation No. 2416 TABLE OF CONTENTS INTRODUCTION Page 4 Archives legislation Page 4 Schedule elements and arrangement
More informationFurther Particulars for the post of IT Support Assistant. (Student Placement)
Somerville College University of Oxford www.some.ox.ac.uk Ref: 900218 Further Particulars for the post of IT Support Assistant (Student Placement) We are seeking a placement student to work in our IT Support
More informationHome Employment. Insurance. Keyfacts Document SPECIALIST INSURER. Ver003_002 06/14
Home Employment Insurance Keyfacts Document SPECIALIST INSURER Ver003_002 06/14 Standard Plus Deluxe Section 1 Employers Liability Employers liabilty Section 2 Public Liability Public liability Medical
More informationComplaints and Compensation Policy
Complaints and Compensation Policy 1. Principles 2. Aims 3. Methods 4. Statutory and contractual rights to compensation 5. Statutory and regulatory requirements 6. Performance monitoring 7. Review 8. Date
More informationFrom Stored Knowledge to Smart Knowledge
From Stored Knowledge to Smart Knowledge The British Library s Content Strategy 2013 2015 From Stored Knowledge to Smart Knowledge: The British Library s Content Strategy 2013 2015 Introduction The British
More informationData Protection and Privacy Policy
Data Protection and Privacy Policy 1. General This policy outlines Conciliation Resources commitments to respect the privacy of people s personal information and observe the relevant data protection legislation.
More informationDuncombe School Accessibility Plan
Duncombe School Accessibility Plan Date Policy Reviewed Policy Reviewed By Reason/Outcome Next Review Due April 2013 Ros Varhey Review Spring 2014 April 2014 Ian Thomas Review Spring 2015 March 2015 Ian
More informationCare and Social Services Inspectorate Wales
Care and Social Services Inspectorate Wales Care Standards Act 2000 Inspection Report Aylecare Domiciliary Services 11 Alexandra Road Gorseinon Swansea SA4 4NW Type of Inspection Baseline Date(s) of inspection
More informationQUALIFICATION HANDBOOK
QUALIFICATION HANDBOOK Level 2 Certificate in Assisting and Moving Individuals for Social Care Settings (0402-01) Level 3 Award in Inducting others in the Assisting and Moving of Individuals in Social
More informationOur standards of service
Our standards of service Contents Foreword...3 Who We Are...4 Our Mission, Values and Key Functions...4 Customer Service Commitment...5 Our Standards of Service...6 If Things Go Wrong...7 Feedback and
More information