IMPORTANT TERMS OF OUR HOME EQUITY LINE OF CREDIT

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3 Main Office University Branch North Pole Branch Delta Junction Branch Northeast Branch 500 Fourth Avenue 1380 University Avenue 45 St. Nicholas Drive 1380 Richardson Hw y Old Steese Hwy (907) phone (907) phone (907) phone (907) phone (907) phone (907) fax (907) fax (907) fax (907) fax (907) fax MEMBER FDIC IMPORTANT TERMS OF OUR HOME EQUITY LINE OF CREDIT (This disclosure contains information about our Home Equity Plan. You should read it carefully and keep a copy for your records.) A. Information applicable to the Home Equity Program 1. Availability of Terms. All of the terms described below are subject to change. If these terms change (other than the annual percentage rate) and you decide, as a result, not to enter into an Agreement with the Bank, you are entitled to a refund of any fees that you pay in connection with your application. 2. Security Interest. The bank will take a deed of trust on your home. You could lose your home if you do not meet the obligations in your Agreement with us. 3. Possible Actions. The bank can terminate your credit account and require you to pay us the entire outstanding balance in one payment if: a) I do not pay the full amount of each payment when it is due; or b) All or any part of the property is sold or transferred. This loan is not assumable. c) I fail to perform any of the material terms and conditions of the Deed of Trust given under Part III of this Agreement or any prior Deed of Trust; d) I permit a lien or encumbrance on the property which adversely affects the bank s security for this Agreement; or e) Any of us engages in fraud or material misrepresentation with respect to this Agreement. The bank can refuse to make additional extensions of credit or reduce your credit limit and begin the repayment period if: a) I am in Default under this Agreement; b) Any of the Borrowers who sign the Deed of Trust die; c) The index plus margin exceeds the Maximum Annual Percentage Rate; d) The bank reasonably believes that I may be unable to repay the bank what I owe due to a material change in my financial condition (including, but not limited to my insolvency or filing for bankruptcy, or attempt by my other creditors to take my money or other property) and the bank notifies me in writing; e) The value of the property declines significantly below its appraised value for purposes of this Agreement; f) The bank has been notified by a regulatory agency that continued advances would constitute an unsafe and unsound practice; g) We are entitled to terminate your Credit Line and to demand immediate payment in full under the terms of your Agreement with us, but have decided to take, temporarily, the alternative of prohibiting additional advances or of reducing the maximum credit limit. Generally, the terms of the Credit Line may not be changed except upon mutual written consent of the Bank and you. However, the Agreement permits us to make changes in the terms of the Credit Line at specified times, or on the occurrence of specific events. We may also change the terms of your Credit Line if the changes are insignificant, or it is beneficial to you. 4. Fees and Charges. To open and maintain a line of credit, you must pay certain fees to us and/or related third parties. These fees will generally range from $ to $750.00, depending upon your credit limit. You must also carry sufficient insurance on the property that will secure your line of credit, the minimum amount of which will be established at time of your loan approval. If so requested, a detailed itemization will be provided to you of the fees and charges paid to us and to any related third parties in conjunction with obtaining your line of credit. 5. Tax Deductibility. You should consult a tax advisor regarding the deductibility of interest and charges for the Credit Line. 6. Minimum Draw Requirement and Credit Limit. There is no minimum initial draw or subsequent draw. 7. Fees Payable to the Bank. To open an Home Equity account, you may be required to pay an origination fee; however, you will not be charged with an annual membership fee. Fees are charged for stop payment requests, if you exceed your line of credit limit, or for any Home Equity check that is returned for insufficient funds. 8. Minimum Payment Requirements. The term of the Home Equity account for which you can obtain advances will be Five (5) years. After the draw period ends, the bank will no longer be obligated to make advances under the Home Equity account. The Bank will convert your Home Equity line of credit to a payment plan that will allow you to pay off your account in full over ten (10) years. During the draw period and repayment period payments will be due monthly. During the draw period, your minimum monthly payment will be interest only on the balance shown on your monthly statement or $ If your balance is less than $25.00 the full amount will be due. The minimum payment may also include any past due amounts and certain other charges. After the draw period ends, you will no longer be able to obtain advances. You will repay the outstanding balance over a period of ten (10) years by making consecutive monthly payments. Your minimum monthly payment will be the amount necessary to amortize the remaining principal balance over ten (10) years, plus finance charges. Your minimum payment will also include any past due amounts. 9. Minimum Payment Examples for Draw Period and Repayment Period. If you took a single $10, advance on the first day of your Home Equity account, and the ANNUAL PERCENTAGE RATE was 6.00%, it would take fifteen (15) years to pay off the advance if you make only the minimum payments. You would make sixty (60) interest only payments of $50.00 during the draw period followed by one hundred and twenty (120) monthly payments of $ Variable Rate Feature. The Home Equity line of credit has a variable rate feature, and the annual percentage rate (corresponding to the periodic rate), term, and the final payment amount can change as a result. The annual percentage rate includes only interest and no other costs. The annual percentage rate is based on the value of an index. The index is the Prime Rate as published in The Wall Street Journal. When more than one Prime Rate may be published in any edition, the index will be the highest of the Prime Rates set forth. To determine the annual percentage rate that will apply to your Home Equity line of credit, we add a margin to the value of the index as of the last Bank business day of the month preceding the beginning of each billing cycle. Ask us for the current index value, margin, and annual percentage rate. After you open an Home Equity REVISED 2/10/2015 Page 1 of 2 D:\A\WEBSITE DOCS\B & C HELOC DISCLOSURE 2015.DOCXDISCLOSURE

4 account, rate information will be provided on periodic statements that the bank will send you. 11. Rate changes. The annual percentage rate can change each month. The minimum ANNUAL PERCENTAGE RATE that can apply during the terms of the Home Equity line of credit is 4.00%. The maximum ANNUAL PERCENTAGE RATE that can apply during the term of the line of credit is 18.9%. Apart from this rate floor and rate cap there is no limit on the amount by which the rate can change during any one-year period. 12. Maximum Rate and Payment Examples for the Draw Period. If the ANNUAL PERCENTAGE RATE equaled the maximum rate of 18.9% and you had an outstanding balance of $10,000.00, the minimum monthly payment would be $ Assuming the values assigned to the index and margin in the last year of the Historical Example shown below are in effect at the beginning of the draw period, this ANNUAL PERCENTAGE RATE could be reached during the second month of the draw period. 13. Maximum Rate and Payment Example for the Repayment Period. If you had an outstanding balance of $10, at the beginning of the repayment period, the minimum monthly payment at the maximum ANNUAL PERCENTAGE RATE of 18.9% billing cycle of the repayment period would be $ Assuming the values assigned to the index and margin in the last year of the Historical Example shown below are in effect at the beginning of the repayment period, this ANNUAL PERCENTAGE RATE could be reached during the second month of the repayment period. THIS LOAN IS NOT ASSUMABLE. Historical Example: The following table shows how the annual percentage rate and the minimum monthly payments for a single $10, advance would have changed based on changes in the index over the past fifteen (15) years. This example also assumes a sixty (60) month Draw Period and a one hundred and twenty (120) month Repayment Period. The table assumes that no additional credit advances were taken and that only the minimum monthly payment was made and that the annual percentage rate remained constant during each year. It does not necessarily indicate how the index rate or your payments would change in the future. Year Index (%) Margin* (%) DRAW PERIOD Annual (%) Rate Minimum Monthly Payment Remaining Balance % 2.00% * 11.50% $95.83 ** $10, % 2.00% * 6.75% $56.25 ** $10, % 2.00% * 6.25% $52.08 ** $10, % 2.00% * 6.00% $50.00 ** $10, % 2.00% * 7.25% $60.42 ** $10, REPAYMENT PERIOD % 2.00% * 7.25% $ $9, % 2.00% * 9.25% $ $8, % 2.00% * 10.25% $ $7, % 2.00% * 9.25% $ $7, % 2.00% * 5.25% $ $6, % 2.00% * 5.25% $ $4, % 2.00% * 5.25% $ $3, % 2.00% * 5.25% $ $2, % 2.00% * 5.25% $ $1, % 2.00% * 5.25% $ $0.00 *This is a margin we have recently used. **This represents interest only. THERE IS NO GUARANTEE THAT YOU WILL BE ABLE TO REFINANCE TO LOWER YOUR RATE AND PAYMENTS. WE ACKNOWLEDGE RECEIPT OF THIS DISCLOSURE AND A COPY OF THE WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT BOOKLET. I/WE ACKNOWLEDGE RECEIPT OF THIS DISCLOSURE AND A COPY OF THE WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT BOOKLET. Signature Signature OR Date Date THIS DISCLOSURE AND A COPY OF THE WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT BOOKLET WAS MAILED OR GIVEN ON: Date Loan Officer REVISED 2/10/2015 Page 2 of 2 D:\A\WEBSITE DOCS\B & C HELOC DISCLOSURE 2015.DOCXDISCLOSURE

5 What you should know about home equity lines of credit January 2014

6 This booklet was initially prepared by the Board of Governors of the Federal Reserve System. The Consumer Financial Protection Bureau (CFPB) has made technical updates to the booklet to reflect new mortgage rules under Title XIV of the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank Act). A larger update of this booklet is planned in the future to reflect other changes under the Dodd-Frank Act and to align with other CFPB resources and tools for consumers as part of the CFPB s broader mission to educate consumers. Consumers are encouraged to visit the CPFB s website at consumerfinance.gov/owning-ahome to access interactive tools and resources for mortgage shoppers, which are expected to be available beginning in WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

7 Table of contents Table of contents Introduction Home equity plan checklist What is a home equity line of credit? What should you look for when shopping for a plan? Costs of establishing and maintaining a home equity line How will you repay your home equity plan? Line of credit vs. traditional second mortgage loans What if the lender freezes or reduces your line of credit? Appendix A: Defined terms Appendix B: More information...15 Appendix C: Contact information WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

8 1. Introduction If you are in the market for credit, a home equity plan is one of several options that might be right for you. Before making a decision, however, you should weigh carefully the costs of a home equity line against the benefits. Shop for the credit terms that best meet your borrowing needs without posing undue financial risks. And remember, failure to repay the amounts you ve borrowed, plus interest, could mean the loss of your home. 1.1 Home equity plan checklist Ask your lender to help you fill out this worksheet. Basic features for comparison Plan A Plan B Fixed annual percentage rate % % Variable annual percentage rate % % Index used and current value % % Amount of margin Frequency of rate adjustments Amount/length of discount (if any) Interest rate cap and floor Length of plan Draw period 4 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

9 Basic features for comparison (continued) Plan A Plan B Repayment period Initial fees Appraisal fee Application fee Up-front charges, including points Closing costs Repayment terms During the draw period Interest and principal payments Interest-only payments Fully amortizing payments When the draw period ends Balloon payment? Renewal available? Refinancing of balance by lender? 5 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

10 2. What is a home equity line of credit? A home equity line of credit is a form of revolving credit in which your home serves as collateral. Because a home often is a consumer s most valuable asset, many homeowners use home equity credit lines only for major items, such as education, home improvements, or medical bills, and choose not to use them for day-to-day expenses. With a home equity line, you will be approved for a specific amount of credit. Many lenders set the credit limit on a home equity line by taking a percentage (say, 75 percent) of the home s appraised value and subtracting from that the balance owed on the existing mortgage. For example: Appraised value of home $100,000 Percentage x 75% Percentage of appraised value = $75,000 Less balance owed on mortgage $40,000 Potential line of credit $35,000 In determining your actual credit limit, the lender will also consider your ability to repay the loan (principal and interest) by looking at your income, debts, and other financial obligations as well as your credit history. Many home equity plans set a fixed period during which you can borrow money, such as 10 years. At the end of this draw period, you may be allowed to renew the credit line. If your plan 6 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

11 does not allow renewals, you will not be able to borrow additional money once the period has ended. Some plans may call for payment in full of any outstanding balance at the end of the period. Others may allow repayment over a fixed period (the repayment period ), for example, 10 years. Once approved for a home equity line of credit, you will most likely be able to borrow up to your credit limit whenever you want. Typically, you will use special checks to draw on your line. Under some plans, borrowers can use a credit card or other means to draw on the line. There may be other limitations on how you use the line. Some plans may require you to borrow a minimum amount each time you draw on the line (for example, $300) or keep a minimum amount outstanding. Some plans may also require that you take an initial advance when the line is set up. 2.1 What should you look for when shopping for a plan? If you decide to apply for a home equity line of credit, look for the plan that best meets your particular needs. Read the credit agreement carefully, and examine the terms and conditions of various plans, including the annual percentage rate (APR) and the costs of establishing the plan. Remember, though, that the APR for a home equity line is based on the interest rate alone and will not reflect closing costs and other fees and charges, so you ll need to compare these costs, as well as the APRs, among lenders Variable interest rates Home equity lines of credit typically involve variable rather than fixed interest rates. The variable rate must be based on a publicly available index (such as the prime rate published in some major daily newspapers or a U.S. Treasury bill rate). In such cases, the interest rate you pay for the line of credit will change, mirroring changes in the value of the index. Most lenders cite the interest rate you will pay as the value of the index at a particular time, plus a margin, such as 2 percentage points. Because the cost of borrowing is tied directly to the value of the index, it is important to find out which index is used, how often the value of the index changes, and how high it has risen in the past. It is also important to note the amount of the margin. 7 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

12 Lenders sometimes offer a temporarily discounted interest rate for home equity lines an introductory rate that is unusually low for a short period, such as six months. Variable-rate plans secured by a dwelling must, by law, have a ceiling (or cap) on how much your interest rate may increase over the life of the plan. Some variable-rate plans limit how much your payment may increase and how low your interest rate may fall if the index drops. Some lenders allow you to convert from a variable interest rate to a fixed rate during the life of the plan, or let you convert all or a portion of your line to a fixed-term installment loan. 2.2 Costs of establishing and maintaining a home equity line Many of the costs of setting up a home equity line of credit are similar to those you pay when you get a mortgage. For example: A fee for a property appraisal to estimate the value of your home; An application fee, which may not be refunded if you are turned down for credit; Up-front charges, such as one or more points (one point equals 1 percent of the credit limit); and Closing costs, including fees for attorneys, title search, mortgage preparation and filing, property and title insurance, and taxes. In addition, you may be subject to certain fees during the plan period, such as annual membership or maintenance fees and a transaction fee every time you draw on the credit line. You could find yourself paying hundreds of dollars to establish the plan. And if you were to draw only a small amount against your credit line, those initial charges would substantially increase the cost of the funds borrowed. On the other hand, because the lender s risk is lower than for other forms of credit, as your home serves as collateral, annual percentage rates for home equity lines are generally lower than rates for other types of credit. The interest you save could offset the costs of establishing and maintaining the line. Moreover, some lenders waive some or all of the closing costs. 8 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

13 2.3 How will you repay your home equity plan? Before entering into a plan, consider how you will pay back the money you borrow. Some plans set a minimum monthly payment that includes a portion of the principal (the amount you borrow) plus accrued interest. But, unlike with typical installment loan agreements, the portion of your payment that goes toward principal may not be enough to repay the principal by the end of the term. Other plans may allow payment of only the interest during the life of the plan, which means that you pay nothing toward the principal. If you borrow $10,000, you will owe that amount when the payment plan ends. Regardless of the minimum required payment on your home equity line, you may choose to pay more, and many lenders offer a choice of payment options. However, some lenders may require you to pay special fees or penalties if you choose to pay more, so check with your lender. Many consumers choose to pay down the principal regularly as they do with other loans. For example, if you use your line to buy a boat, you may want to pay it off as you would a typical boat loan. Whatever your payment arrangements during the life of the plan whether you pay some, a little, or none of the principal amount of the loan when the plan ends, you may have to pay the entire balance owed, all at once. You must be prepared to make this balloon payment by refinancing it with the lender, by obtaining a loan from another lender, or by some other means. If you are unable to make the balloon payment, you could lose your home. If your plan has a variable interest rate, your monthly payments may change. Assume, for example, that you borrow $10,000 under a plan that calls for interest-only payments. At a 10 percent interest rate, your monthly payments would be $83. If the rate rises over time to 15 percent, your monthly payments will increase to $125. Similarly, if you are making payments that cover interest plus some portion of the principal, your monthly payments may increase, unless your agreement calls for keeping payments the same throughout the plan period. If you sell your home, you will probably be required to pay off your home equity line in full immediately. If you are likely to sell your home in the near future, consider whether it makes sense to pay the up-front costs of setting up a line of credit. Also keep in mind that renting your home may be prohibited under the terms of your agreement. 9 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

14 2.4 Line of credit vs. traditional second mortgage loans If you are thinking about a home equity line of credit, you might also want to consider a traditional second mortgage loan. This type of loan provides you with a fixed amount of money, repayable over a fixed period. In most cases, the payment schedule calls for equal payments that pay off the entire loan within the loan period. You might consider a second mortgage instead of a home equity line if, for example, you need a set amount for a specific purpose, such as an addition to your home. In deciding which type of loan best suits your needs, consider the costs under the two alternatives. Look at both the APR and other charges. Do not, however, simply compare the APRs, because the APRs on the two types of loans are figured differently: The APR for a traditional second mortgage loan takes into account the interest rate charged plus points and other finance charges. The APR for a home equity line of credit is based on the periodic interest rate alone. It does not include points or other charges Disclosures from lenders The federal Truth in Lending Act requires lenders to disclose the important terms and costs of their home equity plans, including the APR, miscellaneous charges, the payment terms, and information about any variable-rate feature. And in general, neither the lender nor anyone else may charge a fee until after you have received this information. You usually get these disclosures when you receive an application form, and you will get additional disclosures before the plan is opened. If any term (other than a variable-rate feature) changes before the plan is opened, the lender must return all fees if you decide not to enter into the plan because of the change. Lenders are also required to provide you with a list of homeownership counseling organizations in your area. When you open a home equity line, the transaction puts your home at risk. If the home involved is your principal dwelling, the Truth in Lending Act gives you three days from the day the account was opened to cancel the credit line. This right allows you to change your mind for any reason. You simply inform the lender in writing within the three-day period. The lender must 10 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

15 then cancel its security interest in your home and return all fees including any application and appraisal fees paid to open the account. The Home Ownership and Equity Protection Act of 1994 (HOEPA) addresses certain unfair practices and establishes requirements for certain loans with high rates and fees, including certain additional disclosures. HOEPA now covers some HELOCs. You can find out more information by contacting the CFPB at the website address and phone number listed in the Contact information appendix, below. 2.5 What if the lender freezes or reduces your line of credit? Plans generally permit lenders to freeze or reduce a credit line if the value of the home declines significantly or when the lender reasonably believes that you will be unable to make your payments due to a material change in your financial circumstances. If this happens, you may want to: Talk with your lender. Find out what caused the lender to freeze or reduce your credit line and what, if anything, you can do to restore it. You may be able to provide additional information to restore your line of credit, such as documentation showing that your house has retained its value or that there has not been a material change in your financial circumstances. You may want to get copies of your credit reports (go to the CFPB s website at consumerfinance.gov/askcfpb/5/can-i-review-my-credit-report.html for information about how to get free copies of your credit reports) to make sure all the information in them is correct. If your lender suggests getting a new appraisal, be sure you discuss appraisal firms in advance so that you know they will accept the new appraisal as valid. Shop around for another line of credit. If your lender does not want to restore your line of credit, shop around to see what other lenders have to offer. If another lender is willing to offer you a line of credit, you may be able to pay off your original line of credit and take out another one. Keep in mind, however, that you may need to pay some of the same application fees you paid for your original line of credit. 11 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

16 APPENDIX A: Defined terms This glossary provides general definitions for terms commonly used in the real estate market. They may have different legal meanings depending on the context. DEFINED TERM ANNUAL MEMBERSHIP OR MAINTENANCE FEE An annual charge for access to a financial product such as a line of credit, credit card, or account. The fee is charged regardless of whether or not the product is used. ANNUAL PERCENTAGE RATE (APR) The cost of credit, expressed as a yearly rate. For closed-end credit, such as car loans or mortgages, the APR includes the interest rate, points, broker fees, and other credit charges that the borrower is required to pay. An APR, or an equivalent rate, is not used in leasing agreements. APPLICATION FEE Fees charged when you apply for a loan or other credit. These fees may include charges for property appraisal and a credit report. BALLOON PAYMENT A large extra payment that may be charged at the end of a mortgage loan or lease. CAP (INTEREST RATE) A limit on the amount that your interest rate can increase. Two types of interest-rate caps exist. Periodic adjustment caps limit the interest-rate increase from one adjustment period to the next. Lifetime caps limit the interest-rate increase over the life of the loan. By law, all adjustable-rate mortgages have an overall cap. 12 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

17 CLOSING OR SETTLEMENT COSTS Fees paid when you close (or settle) on a loan. These fees may include application fees; title examination, abstract of title, title insurance, and property survey fees; fees for preparing deeds, mortgages, and settlement documents; attorneys fees; recording fees; estimated costs of taxes and insurance; and notary, appraisal, and credit report fees. Under the Real Estate Settlement Procedures Act, the borrower receives a good faith estimate of closing costs within three days of application. The good faith estimate lists each expected cost as an amount or a range. CREDIT LIMIT The maximum amount that may be borrowed on a credit card or under a home equity line of credit plan. EQUITY The difference between the fair market value of the home and the outstanding balance on your mortgage plus any outstanding home equity loans. INDEX The economic indicator used to calculate interest-rate adjustments for adjustable-rate mortgages or other adjustable-rate loans. The index rate can increase or decrease at any time. See also Selected index rates for ARMs over an 11-year period (consumerfinance.gov/f/201204_cfpb_arms-brochure.pdf) for examples of common indexes that have changed in the past. INTEREST RATE The percentage rate used to determine the cost of borrowing money, stated usually as a percentage of the principal loan amount and as an annual rate. MARGIN The number of percentage points the lender adds to the index rate to calculate the adjustable-rate-mortgage interest rate at each adjustment. MINIMUM PAYMENT The lowest amount that you must pay (usually monthly) to keep your account in good standing. Under some plans, the minimum payment may cover interest only; under others, it may include both principal and interest. 13 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

18 POINTS (ALSO CALLED DISCOUNT POINTS) One point is equal to 1 percent of the principal amount of a mortgage loan. For example, if a mortgage is $200,000, one point equals $2,000. Lenders frequently charge points in both fixed-rate and adjustable-rate mortgages to cover loan origination costs or to provide additional compensation to the lender or broker. These points usually are paid at closing and may be paid by the borrower or the home seller, or may be split between them. In some cases, the money needed to pay points can be borrowed (incorporated in the loan amount), but doing so will increase the loan amount and the total costs. Discount points (also called discount fees) are points that you voluntarily choose to pay in return for a lower interest rate. SECURITY INTEREST If stated in your credit agreement, a creditor, lessor, or assignee s legal right to your property (such as your home, stocks, or bonds) that secures payment of your obligation under the credit agreement. The property that secures payment of your obligation is referred to as collateral. TRANSACTION FEE Fee charged each time a withdrawal or other specified transaction is made on a line of credit, such as a balance transfer fee or a cash advance fee. VARIABLE RATE An interest rate that changes periodically in relation to an index, such as the prime rate. Payments may increase or decrease accordingly. 14 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

19 APPENDIX B: More information For more information about mortgages, including home equity lines of credit, visit consumerfinance.gov/mortgage. For answers to questions about mortgages and other financial topics, visit consumerfinance.gov/askcfpb. You may also visit the CFPB s website at consumerfinance.gov/owning-a-home to access interactive tools and resources for mortgage shoppers, which are expected to be available beginning in Housing counselors can be very helpful, especially for first-time home buyers or if you re having trouble paying your mortgage. The U.S. Department of Housing and Urban Development (HUD) supports housing counseling agencies throughout the country that can provide free or low-cost advice. You can search for HUD-approved housing counseling agencies in your area on the CFPB s web site at consumerfinance.gov/find-a-housing-counselor or by calling HUD s interactive toll-free number at The company that collects your mortgage payments is your loan servicer. This may not be the same company as your lender. If you have concerns about how your loan is being serviced or another aspect of your mortgage, you may wish to submit a complaint to the CFPB at consumerfinance.gov/complaint or by calling (855) 411-CFPB (2372). When you submit a complaint to the CFPB, the CFPB will forward your complaint to the company and work to get a response. Companies have 15 days to respond to you and the CFPB. You can review the company s response and give feedback to the CFPB. 15 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

20 APPENDIX C: Contact information For additional information or to submit a complaint, you can contact the CFPB or one of the other federal agencies listed below, depending on the type of institution. If you are not sure which agency to contact, you can submit a complaint to the CFPB and if the CFPB determines that another agency would be better able to assist you, the CFPB will refer your complaint to that agency and let you know. Regulatory agency Regulated entities Contact information Consumer Financial Protection Bureau (CFPB) P.O. Box 4503 Iowa City, IA Insured depository institutions and credit unions with assets greater than $10 billion (and their affiliates), and non-bank providers of consumer financial products and services, including mortgages, credit cards, debt collection, consumer reports, prepaid cards, private education loans, and payday lending (855) 411-CFPB (2372) consumerfinance.gov consumerfinance.gov/ complaint Board of Governors of the Federal Reserve System (FRB) Consumer Help P.O. Box 1200 Minneapolis, MN Federally insured state-chartered bank members of the Federal Reserve System (888) federalreserveconsumerhelp.g ov 16 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

21 Regulatory agency Regulated entities Contact information Office of the Comptroller of the Currency (OCC) Customer Assistance Group 1301 McKinney Street Suite 3450 Houston, TX National banks and federally chartered savings banks/associations (800) occ.treas.gov helpwithmybank.gov Federal Deposit Insurance Corporation (FDIC) Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO Federally insured state-chartered banks that are not members of the Federal Reserve System (877) ASK-FDIC or (877) fdic.gov fdic.gov/consumers Federal Housing Finance Agency (FHFA) Consumer Communications Constitution Center 400 7th Street, S.W. Washington, DC Fannie Mae, Freddie Mac, and the Federal Home Loan Banks Consumer Helpline (202) fhfa.gov fhfa.gov/default.aspx?page=3 69 National Credit Union Administration (NCUA) Consumer Assistance 1775 Duke Street Alexandria, VA Federally charted credit unions (800) ncua.gov mycreditunion.gov Federal Trade Commission (FTC) Consumer Response Center 600 Pennsylvania Ave, N.W. Washington, DC Finance companies, retail stores, auto dealers, mortgage companies and other lenders, and credit bureaus (877) FTC-HELP or (877) ftc.gov ftc.gov/bcp 17 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

22 Regulatory agency Regulated entities Contact information Securities and Exchange Commission (SEC) Complaint Center 100 F Street, N.E. Washington, DC Brokerage firms, mutual fund companies, and investment advisers (202) sec.gov sec.gov/complaint/select.shtml Farm Credit Administration Office of Congressional and Public Affairs 1501 Farm Credit Drive McLean, VA Agricultural lenders (703) fca.gov Small Business Administration (SBA) Consumer Affairs rd Street, S.W. Washington, DC Small business lenders (800) U-ASK-SBA or (800) sba.gov Commodity Futures Trading Commission (CFTC) st Street, N.W. Washington, DC Commodity brokers, commodity trading advisers, commodity pols, and introducing brokers (866) cftc.gov/consumer-protection 18 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT

23 Regulatory agency Regulated entities Contact information U.S. Department of Justice (DOJ) Civil Rights Division 950 Pennsylvania Ave, N.W. Housing and Civil Enforcement Section Washington DC Fair lending and housing issues (202) TTY (202) FAX (202) To report an incident of housing discrimination: Department of Housing and Urban Development (HUD) Office of Fair Housing/Equal Opportunity th Street, S.W. Washington, DC Fair lending and housing issues (800) hud.gov/complaints 19 WHAT YOU SHOULD KNOW ABOUT HOME EQUITY LINES OF CREDIT