"IMPROVEMENT OF MANAGEMENT AND PRODUCTIVE EFFICIENCY OF

Transcription

1 Dirección General de Cooperación Internacional Secretaría de Coordinación y Cooperación Internacional La Oficina de Becas Internacionales de la Dirección General de Cooperación Internacional, pone en su conocimiento que en el marco del Programa de Capacitación y Diálogo, la Agencia de Cooperación Técnica de Japón (JICA) ofrece el curso "IMPROVEMENT OF MANAGEMENT AND PRODUCTIVE EFFICIENCY OF SMEs IN MERCOSUR" a realizarse del 12 de enero al 28 de febrero de 2015, en la ciudad de Nagoya, Japón. Los interesados deberán presentar para su postulación en esta DGCIN antes del 7 de noviembre próximo: CV, analítico, certificado médico, además del formulario.

2 GROUP AND REGION-FOCUSED TRAINING GENERAL INFORMATION ON IMPROVEMENT OF MANAGEMENT AND PRODUCTIVE EFFICIENCY OF SMEs IN MERCOSUR 課 題 別 研 修 メルコスール 地 域 における 中 小 企 業 の 経 営 生 産 性 向 上 JFY 2014 NO. J / ID From December 2014 to June 2015 Phases in Japan: From Jan. 12, 2015 to Feb. 28, 2015 This information pertains to one of the Training and Dialogue Programs of the Japan International Cooperation Agency (JICA), which shall be implemented as part of the Official Development Assistance of the Government of Japan based on bilateral agreement between both Governments. 1/16

3 I. Concept Background In fiscal year 2014, the program focusing on improvement of management and productive efficiency of SMEs in Mercosur, is organized by Chubu International Center, JICA, which is one of the JICA regional centers located in Nagoya. This is the information for those who intend to apply to the training course. For what? This program aims to popularize the technologies by transferring the technologies of productivity improvement (KAIZEN) implemented by Japanese companies to Mercosur countries. For whom? This program is offered to professional staffs that belong to the organizations that support development and promotion of local SMEs. How? Participants shall have opportunities in Japan to identify approaches and strategies to develop Action Plan for helping SMEs to upgrade their management level. Participants will also formulate an action plan describing what the participant will do after they go back to home country putting the knowledge and ideas acquired and discussed in Japan among others into their on-going activities. What is KAIZEN? KAIZEN means productivity improvement/ Continuous Improvement in Japanese. A successful example of Japanese KAIZEN is the automobile industry. Japanese automobiles are well known for their quality, their efficient production management system, high manufacturing technology, and others. There is something very important lying behind that has made the Japanese automobile industry so famous in various aspects. The soul, culture, and sprit... The course does not, however, aim to provide training on automobile manufacturing. 2/16

4 II. Description 1. Title (J-No.): Improvement of Management and Productive Efficiency of SMEs in Mercosur (J ) 2. Course Period in JAPAN January 12, 2015 to Feb 28, Target Regions or Countries Argentina, Brasil, Colombia, Ecuador, Paraguay, Uruguay 4. Eligible / Target Organization This program is designed for organizations that support development and promotion of local SMEs: a) Administrative organizations to facilitate development and promotion of local industries, b) Public institutions for supporting local SMEs, c) Service providing organizations for SMEs, e.g.: researching, consulting and training organizations 5. Course Capacity (Upper limit of Participants) 8 participants 6. Language to be used in this program: Spanish 7. Course Objective: Knowledge and methods of improvement of efficiency in the productive line will be transferred to leaders and staffs in the agency which supports manufacturing SMEs. 8. Overall Goal Improvement methods of productive efficiency will be introduced into manufacturing SMEs in the country. 9. Expected Module Output and Contents: This program consists of the following components. Details on each component are given below: (1) Preliminary Phase in a participant s home country (December 2014 to January 2015) Participating organizations make required preparation for the Program in the respective country. Expected Module Output Preparation of Job report presentation Activities Preparation of Job Report presentation. 3/16

5 (2) Core Phase in Japan (January 12, 2015 to February 28, 2015) Participants dispatched by the organizations attend the Program implemented in Japan. Expected Module Output Subjects/Agendas Methodology 100 Japanese Experience and Small & Medium Enterprise Promotion Policies 200 Management Methods 1: General Management 300 Management Methods 2: Marketing and New Business 400 Management Methods 3: Productivity and Quality Improvement 500 Formulation of Support Plan for SMEs (1) Japanese Experience and Industrial Structure/Characteristics of Monozukuri (Manufacturing Industries) in Japan (2) Background and Overview of Small and Medium Enterprise Promotion Policies (3) Small and Medium Enterprise Support Activities (1) Vision Formulation (2) Financial Analysis (3) Human Resource Development/Motivation (4) Business Simulation (1) Marketing (2) Customer Relationship Management (3) New Business (1) Basic Concept and Overview of Company-Wide Problem-Solving and Improvement Techniques in Japanese typical integrated system (2) JIT, TQM, T (3) 5S and Visual Management (4) KAIZEN Management Technique (5) Formulation of Work Standardization (6)Material Cost Down Management (1) Action Plan for Establishment of Support System (2) In-depth study of Individual Study Lectures Observations Lectures Observations Practices Lectures Observations Practices Lectures Observations Practices Discussions Presentations (3)Finalization Phase in a participant s home country Participating organizations produce final outputs by making use of results brought back by participants. This phase marks the end of the Program. Expected Module Output To implement an interim report (action plan) Activities Application and implementation of the action plan (interim report) back in the participant s country and submission of its final report by June, 2015 based on the follow-up questionnaire to be provided during the Workshop. 4/16

6 <Structure of the program> 1. Preliminary phase (activities in your home country): Preparation of the job report presentation. 2. Core Phase (activities in Japan): Policy Study Framework of Training Curriculum 100. Japanese Experience and Small & Medium Enterprise Promotion Policies Management Study (Corporate Management) 200. Management Methods 1: General Management (Business Activity / Operation) [ For Sales Division ] [ For Factory ] 500. Formulation of Support Plan for SMEs 300. Management Methods 2: Marketing and New Business 400. Management Methods 3: Productivity and Quality Improvement Orientation and Coordination Contents of Training Program (1) Mutual study led by participants Participants will take initiatives to organize following studies: a) Job Report presentation and discussion b) Action Plan formulation, presentation and discussion (2) Study of Japanese experiences Studies of various Japanese experiences, together with participants' own experience and those of exchanging ideas with other participants, will be used as core information for developing Action Plan for supporting SMEs. a) Policy and measures of SMEs promotion in Japan, b) Japanese industrial experiences and characteristics of Japanese management style, c) Basic principles of management practice in SMEs, 5/16

7 d) Main idea of marketing and the concept of customer satisfaction through Japanese style of hospitality Omotenashi, e) Concept of new business and business development tools, f) Production Management and Monozukuri in Japanese manufacturing industries, g) Various Kaizen activities to improve daily operations in sustaining stage of business, h ) Idea and technique of workplace improvements Methods of Study The following five (5) methods are employed to understand the theories and practices effectively Five (5) Methods for Effective Study Study of Japanese experience & practice from industries F1: Field Case Study (Preparation) To learn the company s outline and background beforehand F2: Field Case Study (Visit) To observe the reality of practice in a company, E.g. One-day visit, Study tour Study of theory & practical toolkits at classroom C2: Exercise & Case Study To deepen understanding through hands-on exercises, To work as a team to simulate management practices. C1: Lecture & Discussion To study theory & practice of corporate management. C0: Co-ordination To monitor the level of learning and to review contents and schedule, To support participants to formulate individual action plan. (3) Finalization Phase (activities in home country) Participants are expected to implement the action plan (interim report) and report on progress within three (3) months after the end of the phases in Japan. 6/16

8 Reference: Training Schedule of 2013 (NOTE: Activities are subject to change in this year s program.) Día 1 AM LLegada a Japoón AM Sesión informativa AM Orientación de programa de capacitación Orientación de vida Recorrido Interno en JICA Chubu Orientación de salud 7/16 Tema individual/título AM Sesión preliminar y orientación general por JICA Recorrido Interno en Nagoya AM Orientación AM Presentación del Informe de Trabajo Experiencia de Japón ~pasado presente futuro~ AM Experiencia de Japón, estudio de caso Asesoramiento para la elaboración del Plan de Acción 1 AM Políticas de apoyo a las PyMES 1 Metodología de diagnóstico de PymES 1: Sistema de diagnosticador AM Actividades de mejoramiento al nivel empresaliar 1 Actividades de mejoramiento al nivel empresaliar 1: estudio de caso de la orientación a las AM empresas Visión Decisión estratécica Práctica para la decisión de visión AM Estructura industrial de Japón: estudio de caso 10 Marketing 11 Estructura industrial de Japón AM Busca de globalización de la industria regional Busca de globalización de la industria regional: estudio de caso 12 Juego de negocios 13 Juego de negocios 14 Juego de negocios 15 Coordinación intermedia 1:asesoramiento para la elaboración del Plan de Acción 2 16 Metodología de diagnóstico de PymES 2, diagnóstico financiero 17 AM Políticas de apoyo a las PyMES 2, apoyo finenciero Actividades de apoyo a las PyMES: caso de estudio 1 18 Viaje de estudio 1 19 AM Viaje de estudio 2 Viaje de estudio 2 20 AM Viaje de estudio 3 21 Políticas de apoyo a las PyMES 3, apoyo a las empresas de "Monozukuri" 22 Desarrollo de recursos humanos de empresas japonesas 23 AM Actividades de mejoramiento al nivel empresaliar 2 Actividades de mejoramiento al nivel empresaliar S y gestión visual (administración básica en la fábrica) 25 Mejoramiento y construcción de la calidad en el proceso 26 AM Coordinación intermedia 2: repaso Asesoramiento para la elaboración del Plan de Acción 3 27 Estandalización de la operación 28 Metodología de diagnóstico de PymES 3, diagnóstico integral 29 Resumen de la metodología de resolusión de problemas y mejoramiento 30 AM Projectos relacionados con el medioambiente: EPOC, Club Organizador de Asociasiones Projectos relacionados con el medioambiente: estudio de caso 31 Reducción del costo de materia prima 32 "Monozukuri" de la filosofía de Toyota 33 Gestión de relación con los clientes 34 Coordinación final 35 Reunión de valuación/ceremonia de clausura/fiesta de Té

9 Reference: Photos of the past program (NOTE: Activities are subject to change in this year s program.) Workshops Presentations Lectures Site visits Option: Japanese Culture Class 8/16

10 III. Conditions and Procedures for Application 1. Expectations from the Participating Organizations: (1) This program is designed primarily for organizations that intend to address specific issues or problems identified in their operation. Participating organizations are expected to use the project for those specific purposes. (2) This program is enriched with contents and facilitation schemes specially developed in collaboration with relevant prominent organizations in Japan. These special features enable the project to meet specific requirements of applying organizations and effectively facilitate them toward solutions for the issues and problems. 2. Nominee Qualifications: Applying Organizations are expected to select nominees who meet the following qualifications. (1) Essential Qualifications 1) Current Duties: be facilitators working in public organizations for supporting and supervising local SMEs or service providers specializing in helping individual and/or group of small scale industries to solve their managerial problems 2) Experience in the relevant field: have more than three (3) years of practical experience at workplace mentioned in Ⅱ-4 3) Educational Background: university graduates, or possesses equivalent level of knowledge or professional experience 4) Language: a sufficient command of Spanish in reading and writing will be welcomed because most textbooks are written in Spanish. (For Brazilian applicants, please attach an official certificate for Spanish ability.) 5) Health: must be in good health, both physically and mentally, to participate in the Program in Japan. 6) Must not be serving any form of military service. (2) Recommendable Qualifications 1) Expectations for the Participants: be facilitators working in public organizations for supporting and supervising local SMEs or service providers specializing in helping individual and/or group of small scale industries to solve their managerial problems 2) Age: be between the ages of twenty-five (25) and fifty (50) years 3. Required Documents for Application (1) Application Form: The Application Form is available at the JICA office (or the Embassy of Japan). *Pregnancy Pregnant participants are strictly requested to attach the following documents in order to minimize the risk for their health. 1 letter of the participant s consent to bear economic and physical risks 9/16

11 2 letter of consent from the participant s supervisor 3 doctor s letter with permission of her training participation. Please ask JICA Staff for the details. (2) Job Report: Please submit together with the Application Form to be used for screening applicants. Please refer to VI Annex: Guidelines for Job Report. (3) Photocopy of passport: to be submitted with the application form, if you possess your passport which you will carry when entering Japan for this program. *Photocopy should include the followings: Name, Date of birth, Nationality, Sex, Passport number and Expire date. 4. Procedures for Application and Selection: (1) Submission of the Application Documents: Closing date for applications: Please inquire to the JICA office (or the Embassy of Japan). (After receiving applications, the JICA office (or the Embassy of Japan) will send them to the JICA Center in JAPAN by November 15, 2014) (2) Selection: After receiving the documents through proper channels from your government, the JICA office (or the embassy of Japan) will conduct screenings, and then forward the documents to the JICA Center in Japan. Selection will be made by the JICA Center in consultation with concerned organizations in Japan. The applying organization with the best intention to utilize the opportunity of this program will be highly valued in the selection. (3) Notice of Acceptance Notification of results will be made by the JICA office (or the Embassy of Japan) not later than December 12, Conditions for Attendance: (1) to strictly adhere to the program schedule. (2) not to change the program topics. (3) not to extend the period of stay in Japan. (4) not to be accompanied by family members during the program. (5) to return to home countries at the end of the program in accordance with the travel schedule designated by JICA. (6) to refrain from engaging in any political activities, or any form of employment for profit or gain. (7) to observe Japanese laws and ordinances. If there is any violation of said laws and ordinances, participants may be required to return part or all of the training expenditure depending on the severity of said violation. (8) to observe the rules and regulations of the accommodation and not to change the accommodation designated by JICA. 10/16

12 IV. Administrative Arrangements 1. Organizer: (1) Name: JICA Chubu (2) Contact: Ms. KABEYA Sanae (mail to: Please insert training course number & the title in the subject when ing. For instance, J & IMPROVEMENT OF MANAGEMENT AND PRODUCTIVE EFFICIENCY OF SMEs IN MERCOSUR 2. Implementing Partner: (1) Name: ChuSanRen (Central Japan Industries Association) (2) Contact: Ms. IKEDA Nao, Global Consulting Division (3) URL: (4) Remark: ChuSanRen is an Organization founded in 1948, being specialized in Human Resource Development (HRD) in industry through management consultation and training, and is one of the leading Organizations among Japanese management consulting firms. Being supported by some 800-member companies of major industries, ChuSanRen provides extensive services both locally and overseas. 3. Travel to Japan: (1) Air Ticket: The cost of a round-trip ticket between an international airport designated by JICA and Japan will be borne by JICA. (2) Travel Insurance: Term of Insurance: From arrival to departure in Japan. The traveling time outside Japan shall not be covered. 4. Accommodation in Japan: JICA will arrange the following accommodations for the participants in Japan: Chubu International Center (JICA CHUBU), JICA Address: Hiraikecho, Nakamura-ku, Nagoya , JAPAN Phone: Fax: (where 81 is the country code for Japan, and 52 is the local area code) If there is no vacancy at JICA CHUBU, JICA will arrange alternative accommodations for the participants. 5. Expenses: The following expenses will be provided for the participants by JICA: (1) Allowances for accommodation, living expenses, outfit, and shipping (2) Expenses for study tours (basically in the form of train tickets. (3) Free medical care for participants who become ill after arriving in Japan (costs related to pre-existing illness, pregnancy, or dental treatment are not included) (4) Expenses for program implementation, including materials For more details, please see p of the brochure for participants titled KENSHU-IN GUIDE BOOK, which will be given to the selected participants before (or at the time of) the pre-departure orientation. 11/16

13 6. Pre-departure Orientation: A pre-departure orientation will be held at the respective country s JICA office (or Japanese Embassy), to provide participants with details on travel to Japan, conditions of the workshop, and other matters. V. Other Information 1. Key Schedule in the Training Program (1) Arriving Japan, Central Japan International Airport near Nagoya city, on January 12, 2015 (2) Technical training starts on January 15, 2015 (3) Closing ceremony on February 27, 2015 (4) Leaving Japan from Central Japan International Airport on February 28, Personal-use computer (1) It is suggested for the participants to complete their reports; i.e. Feedback reports, Action plan, etc. by computer applications. Information on schedule and some of the training materials will be delivered through Internet during the training program. JICA CHUBU, where participants stay, has the room with computers for these purposes. (2) For better and effective work, it would be advisable to bring your own lap-top computer. Minimum requirements of applications would be MS Word and Excel together with an anti virus soft built-in. (3) Also mobile computers with complement of JICA will be available for the participants who do not have their own. 12/16

14 VI. ANNEX: Guidelines for Job Report 1. Requirements Each participant is required to prepare a Job Report written in English followed by the Format 2. Job Report Format 1) Organization & Position Name of Participant Name of Organization Type of Organization (Government/Private/Others) Department/Section Present Post Years of experience at your present post Organization chart (to illustrate an organization chart, starting form a section as the lowest level, and To highlight your position in the chart) 2) The expectations for this training and expected effect after this training 3) Report on projects I have done/be doing; To select the SMEs support projects from your recent experiences. (if any) 4) Additional materials (e.g. project plan, reports, statistic data) related to the topics specified in this training course. (if any) 13/16

15 REFERENCES: Small & Medium Enterprises (SMEs) in Japan (1) Definition of SMEs (a) Definition of Small & Medium Enterprises Type of Industry Capital Size (million yen) No. of employees Manufacturing & others 300 or less 300 or less Wholesale 100 or less 100 or less Retail 50 or less 50 or less Services 100 or less (b) Definition of Micro Enterprises Type of Industry Manufacturing & others Commerce, service No. of employees Not more than 20 employees Not more than 5 employees (2) Share of SMEs in the Japanese Economy Number of Enterprises Number of Employees Value of Shipment in Manufacturing Source: Small and Medium Enterprise Agency, METI, 2009 More detailed for 14/16

16 For Your Reference JICA and Capacity Development The key concept underpinning JICA operations since its establishment in 1974 has been the conviction that capacity development is central to the socioeconomic development of any country, regardless of the specific operational scheme one may be undertaking, i.e. expert assignments, development projects, development study projects, training programs, JOCV programs, etc. Within this wide range of programs, Training Programs have long occupied an important place in JICA operations. Conducted in Japan, they provide partner countries with opportunities to acquire practical knowledge accumulated in Japanese society. Participants dispatched by partner countries might find useful knowledge and re-create their own knowledge for enhancement of their own capacity or that of the organization and society to which they belong. About 460 pre-organized programs cover a wide range of professional fields, ranging from education, health, infrastructure, energy, trade and finance, to agriculture, rural development, gender mainstreaming, and environmental protection. A variety of programs and are being customized to address the specific needs of different target organizations, such as policy-making organizations, service provision organizations, as well as research and academic institutions. Some programs are organized to target a certain group of countries with similar developmental challenges. Japanese Development Experience Japan was the first non-western country to successfully modernize its society and industrialize its economy. At the core of this process, which started more than 140 years ago, was the adopt and adapt concept by which a wide range of appropriate skills and knowledge have been imported from developed countries; these skills and knowledge have been adapted and/or improved using local skills, knowledge and initiatives. They finally became internalized in Japanese society to suit its local needs and conditions. From engineering technology to production management methods, most of the know-how that has enabled Japan to become what it is today has emanated from this adoption and adaptation process, which, of course, has been accompanied by countless failures and errors behind the success stories. We presume that such experiences, both successful and unsuccessful, will be useful to our partners who are trying to address the challenges currently faced by developing countries. However, it is rather challenging to share with our partners this whole body of Japan s developmental experience. This difficulty has to do, in part, with the challenge of explaining a body of tacit knowledge, a type of knowledge that cannot fully be expressed in words or numbers. Adding to this difficulty are the social and cultural systems of Japan that vastly differ from those of other Western industrialized countries, and hence still remain unfamiliar to many partner countries. Simply stated, coming to Japan might be one way of overcoming such a cultural gap. JICA, therefore, would like to invite as many leaders of partner countries as possible to come and visit us, to mingle with the Japanese people, and witness the advantages as well as the disadvantages of Japanese systems, so that integration of their findings might help them reach their developmental objectives. 15/16

17 CORRESPONDENCE For enquiries and further information, please contact the JICA office or the Embassy of Japan. Further, address correspondence to: JICA Chubu International Center (JICA CHUBU) Address: Hiraike-cho, Nakamura-ku, Nagoya , Japan TEL: Fax: /16