FACTORING POLICY. Craigdale Housing Association Ltd 83/85 Dougrie Road Castlemilk Glasgow, G45-9NS
|
|
- Ami Banks
- 8 years ago
- Views:
Transcription
1 2013 FACTORING POLICY Craigdale Housing Association Ltd 83/85 Dougrie Road Castlemilk Glasgow, G45-9NS Date approved by Policy Sub-Committee: 5/12/12 Date ratified by full Management Committee: 7/2/13 Date staff training: 13/3/13 Date of next review: 2018
2 INTRODUCTION This policy sets out the principals behind which Craigdale Housing Association will operate its factoring service. The Factoring service will provide a wide range of professional services to owners living in shared occupancy buildings or estates. The underlying aims of providing the service will be to provide a safe, high quality living environment for all occupiers and visitors, ensuring that the fabric of building and common areas are maintained to a high standard. LEGISLATIVE BACKGROUND Factoring services are governed by a wide range of legislation, however in most cases the title conditions will set out the way in which the management of the common areas will be carried out. In some cases where the title conditions do not set out a method of managing the common areas the occupants can agree to a factor being appointed. The Association will offer its services in these situations at the discretion of the Management Committee. Where a unanimous decision cannot be reached with owners to participate in a factoring scheme the Association will consider enforcing a tenement management scheme under the terms of The Tenements (Scotland) Act The Association will operate its Factoring service in accordance with good practice and Scottish Housing Regulators guidance. POLICY OBJECTIVES To manage factored properties and estates efficiently and effectively To ensure that debts and operating costs are pursued fairly in accordance with agreements. To monitor and report performance of the factoring service quarterly. To ensure an effective dialogue with owners is maintained. Page 2 of 16
3 REGULATORY AND GOOD PRACTICE REQUIREMENTS This policy has been written using best practice guidance and aims to comply fully with these and the requirements of legislation. The policy therefore seeks to fully comply with the Scottish Government s Scottish Social Housing Charter: Scottish Social Housing Charter Standard No. 1: Equalities Scottish Social Housing Charter Standard No. 2: Communication Scottish Social Housing Charter Standard No. 3: Participation Scottish Social Housing Charter Standard No. 13: Value for Money Social landlords perform all aspects of their housing services so that: every tenant and other customer has their individual needs recognised, is treated fairly and with respect, and receives fair access to housing and housing services. Social landlords manage their businesses so that: tenants and other customers find it easy to communicate with their landlord and get the information they need about their landlord, how and why it makes decisions and the services it provides. Social landlords manage their businesses so that: tenants and other customers find it easy to participate in and influence their landlord's decisions at a level they feel comfortable with. Social landlords manage all aspects of their businesses so that: tenants, owners and other customers receive services that provide continually improving value for the rent and other charges they pay. FLOAT A service float of is charged to all incoming owners. This sum is refundable when the owner sells their property, provided there are no outstanding arrears. In the case of an arrear the float will be offset against it and any credit balances refunded to the owner. When an owner sells the property, their Solicitor shall notify the Association of the date of sale and identify the successor to the ownership. FACTORING SERVICES The Association aims to provide a comprehensive factoring service. The following services will be offered. Page 3 of 16
4 BUILDING INSURANCE The Association operates a common block Building Insurance Policy which covers full reinstatement value. Owners will be able to take advantage of the Association s buildings insurance policy. The Association s Block Policy is currently with Zurich Municipal and covers the following: The Policy provides indemnity to leaseholders against the following events: fire, lightning, explosion, aircraft, riot and civil commotion, malicious persons, earthquake, subterranean fire, storm, flood, escape of water, falling trees, impact, theft, leakage of oil, breakage or collapse of aerials, fixed glass, accidental damage, supply pipes and cables, loss of metered water, subsidence, ground heave or landslip. See Appendix 1 for summary of details. Repairs met through insurance will not be charged on common charges. Insurance excesses are applicable and owners will be liable for their share of same, and billed via common charge invoices. Owners should note that cover does not include personal effects, floor coverings, furniture, etc, and it is their responsibility to ensure that they are adequately covered in this respect by Household Contents Insurance. Owners have a duty to insure the property they live in and its common parts for the full replacement and rebuilding costs associated with any fire or other event. Owners who do not wish to join the Association s building insurance policy must insure their property in accordance with the Tenements (Scotland) Act 2004 (prescribed risks) order They must also provide proof of having purchased insurance cover annually. IF THE OWNER NEEDS TO MAKE A CLAIM, PLEASE CONTACT THE ASSOCIATION AT THEIR ADDRESS. CLAIMS ARE TO BE NOTIFIED AS SOON AS POSSIBLE, WITH FULL DETAILS TO BE PROVIDED WITHIN 30 DAYS OF THE CLAIM (7 DAYS IN RESPECT OF RIOT OR MALICIOUS DAMAGE) INCLUDING SUPPORTING EVIDENCE IN WRITING. THE POLICE MUST BE NOTIFIED AS SOON AS POSSIBLE IN THE EVENT OF THEFT OR MALICIOUS DAMAGE. Where owners have failed to pay their building insurance premium within the factoring period the Association may: a) Not process any private claims made by the owner. b) Where relevant, notify owners lenders that the property is not covered under the Association block insurance policy. Page 4 of 16
5 PROPERTY SERVICE In order to maintain the property to a high standard it is necessary to identify and carry out repairs. Routine Routine Common Repairs will be instructed and carried out as deemed necessary by the Association. Owners will be recharged for their share of each common job. The calculation will be based on the percentage quoted in the Deeds of Conditions. Private Where requested, the Association will provide verbal advice and guidance to owners in situations where non-communal repairs are involved. In particular the Association will make available its approved contractors list to owners. However the Association cannot be held liable for the quality of work provided by our contractor. The Association may arrange non-communal repairs at the request of proprietors. Owners would be fully responsible for any costs involved and would be required to pay full costs in advance of the work being instructed. The Association will offer through its contractors the facility to have annual gas servicing carried out for gas heating systems. This would be charged at cost and would be payable in advance. Emergency Callouts/Repairs If an Owner or the tenant of the owner contacts the Association during emergency hours, the Owner or tenant will be re-charged for the call-out and any subsequent repairs and material costs to repair the problem. It will be a requirement that a mandate from owner/tenant agreeing to pay costs is signed prior to commencement of works. Review of Contractors A regular review of all Maintenance Contractors in line with the Associations Maintenance Policy will be carried out by the Association to ensure that prices charged are competitive and reasonable and that workmanship is up to standard. The outcome of this review will be reported to the Management Committee to ensure that the highest possible standards of repair are maintained and to achieve value for money. Page 5 of 16
6 CYCLICAL SERVICES To allow all residents to live in well managed and maintained housing, the Association will ensure that the estate management services are planned, implemented, regularly inspected to the highest possible standard and that estate management issues are acted upon immediately. The Cyclical Service Fee will include: Service Charges: Garden Maintenance: Environmental Maintenance: Stair Cleaning Services: Relate to charges imposed by Scottish Power and Glasgow City Council for door entry, stairlighting and tv amps. The grass areas are cut, the shrub beds weeded and delittering of all common areas (January-December). Relate to de-littering, bulk removal, bin store cleaning, airspace cleaning, sweeping of backcourts etc. The common stairs are brushed and washed once per week, the common glass and tiles washed once per month. PLANNED MAINTENANCE The Association has an extensive annual planned maintenance programme which involves inspection and repair works to common items like electrical inspections, external painting of soffits, fences, clothes poles, internal painting of common closes etc. The Association will endeavour to notify owners prior to the commencement of works detailing the sums involved. In properties where the Association are majority owners, we will instruct these works. Where this is not the case, owners will be consulted and works will be instructed to majority decisions. If the fabric of the building (including internal decoration) is at risk then the Association will instruct the work and recover costs of owners shares via the factoring billing process. MAJOR REPAIRS This relates to works to replace or repair building components which have come to the end of their economic life or which are defective. Major repairs might also be needed as a result of changes in the law or building regulations and are mainly one-off contracts such as renewing roofs, windows, external doors, kitchens and bathrooms, etc. In circumstances where major component replacement is required, the Association will advise owners in advance of: a) Scale of work b) Planned timescales c) Likely costs Page 6 of 16
7 MANAGEMENT FEE The Management Fee will be reviewed periodically by Craigdale Housing Association Ltd to ensure it accurately reflects actual costs incurred. The Management Fee is a charge made by the Association to cover the costs of managing owners property. The Management Fee is currently The services provided for within the Management Fee covers:- All property management administration Open door policy for owners to report repairs or discuss factoring issues. Administration of Building Insurance, premiums and claims Copy invoices free of charge An inspection and advisory service Issuing six monthly factoring accounts Debt recovery process Holding close meetings as required ESTATE MANAGEMENT Estate management is carried out to allow all residents to live in well managed and maintained housing. The Association will ensure that the estate management services are planned, implemented, regularly inspected to the highest possible standard and that estate management issues are acted upon immediately. All complaints will be treated in confidence and in a professional manner with appropriate action taken. The action may take the form of: (a) (b) (c) (d) (e) (f) (g) noting the complaint with no action required standard letter sent house visit/interview involving other agencies e.g. police, social work close/committee meetings issue warning letters legal action In the case of Estate Management issues and Absentee Landlords the following will apply: (a) in the event of a complaint against the tenant of the Absentee Landlord, a letter will be sent to the tenant. Page 7 of 16
8 (b) (c) Should there be no response/action undertaken by the tenant, a letter will be sent to the Absentee Landlord. In this circumstance, an administration charge of will be recharged to the Absentee Landlord. Should there be no response/action undertaken from the Absentee Landlord, the Association will instruct their Solicitor s to send out a letter out-lining the legal obligations of the Absentee Landlord. A full and comprehensive copy of the Estate Management Policy can be obtained on request from the Association. FACTORING ACCOUNTS Factoring accounts will be sent out twice yearly generally April and October. include:- Accounts will o Building Insurance o Property Services o Cyclical Services o Planned Maintenance o Management Fee It is not our practice to issue copies of repair invoices relating to factoring accounts, however owners are invited to inspect any relevant accounts at the office. A flat fee of 50 & VAT will be charged to lending authorities requesting copies of key documents in relation to renovation works. PAYMENT OF FACTORING ACCOUNT Owners are expected to pay their accounts promptly. The date that the Association receives payment or installment is the date listed on our bank statement - not the date the owner makes the payment. Payment can be made by cheque or cash at the Association s office. Payment can be made by bank giro slips at the Bank of Scotland, 82 Main Street, Rutherglen which can be obtained from the Association s office. Payments via installments are permitted provided that this has been agreed with the Housing Administrator and the sum covers the current account, any outstanding building insurance premium and, if relevant, assist to reduce any arrears outstanding. The installment figure shall be reviewed at the commencement of each factoring period. A Standing Order payment scheme is in operation. Details can be obtained from the Association s office. SHOULD YOU HAVE ANY DIFFICULTY PAYING YOUR ACCOUNT THEN PLEASE CONTACT US IMMEDIATELY, SO THAT WE CAN OFFER ASSISTANCE. Page 8 of 16
9 FACTORING ARREARS The Association will always pursue owners who fail to pay their accounts. A sequence of action will be carried out when an account is outstanding. Any expenses incurred from legal actions will be levied to the owners account. Reminders Charges Applicable Issue Invoice 21 days to clear account No Charge Applicable 1 st Reminder 14 days to clear account No Charge Applicable 2 nd Reminder 07 days to clear account No Charge Applicable 3 rd Reminder Office Interview Late Payment Charge Applicable 4 th Reminder House Visit Late Payment Charge Applicable 5 th Reminder Finance Sub/Management Committee 6 th Reminder Sheriff Officers instructed to issue 7 day letter Late Payment Charge Applicable Late Payment Charge/Legal Expenses Applicable 7 th Reminder Court action instructed Late Payment Charge/Legal Expenses Applicable A charge for late payment will be added to the account on issue of 3 rd Reminder. Further reminders will also include a late payment charge of per letter. Legal Action If Court action is instructed these are some of the actions that the Sheriff Officer can implement on our behalf to recover payments. (a) Payment Decree (b) Wage Arrestment (c) Speculative Arrestment (d) Rent Arrestment The Sheriff awarding a payment decree which states a specific sum to be paid by the owner per week/month. Legal action will take the form of either the Sheriff awarding a wage arrestment in favour of Craigdale Housing Association Ltd specifying a weekly sum. If the Association does not have employment details to carry out a straight Wage Arrestment the Sheriff Officer will be instructed to implement a Speculative Arrestment to recover the outstanding balance from the owner s bank account. Legal action will take the form of the Sheriff Officer arresting the rent of the owner s sub-letting tenant. Page 9 of 16
10 (e) Attachment If the owner fails to adhere to the payment decree, the Management Committee shall recommend that an Attachment is carried out. The Association shall instruct the Sheriff Officer to enforce the Attachment decree and offset any monies received against the factoring arrears. (f) Serve an Inhibition The Association shall serve an Inhibition Order thus preventing the owner selling the property without settling the outstanding factoring debts. The order shall last the duration of 5 years. (g) Sequestrate When an owner has an outstanding debt of 3,000 or more, the Association will initiate action to declare the owner bankrupt. Former Owner Arrears Craigdale will pursue former owners for outstanding common charges. address is available, a Collection Agent may be used to trace the owner. Where no forwarding Factoring charges will only be written off if the owner cannot be traced. Write offs must be approved by the Finance Sub-Committee and ratified by the Management Committee. REPORTING Quarterly reports will be presented to the Finance Sub-Committee and made available to all factored owners on request. These will include: The value of work invoiced in period The value of outstanding accounts Details of legal action being pursued Page 10 of 16
11 ALTERATIONS Any major alteration to a flat is bound to need permission of some kind or other. Whilst an owner does not need permission to redecorate, or to renew kitchen units, permission is required for any work involving any area that affects the common part of the property, building or demolition of walls, building or moving a bathroom or toilet, changing windows, external doors, changing the use of the flat etc. In some respects a Building Warrant or Planning Permission will be required. More generally, the Common Interest may have relevance, requiring notification of proposals to other owners in the tenement. Owners proposing to carry out major alterations are required to notify the Association (as a coowner) giving the Association an opportunity to extend services and advice. INFORMATION & CONSULTATION The Association will keep all factored owners informed of its activities through a variety of methods including: Owners factored by the Association will receive copies of our newsletters and annual report. The Association or its factored owners will arrange ad hoc meetings regarding the factoring service. Regular reports will be presented to the Association s Finance Sub-Committee and Management Committee which reports the activities carried out to factored property. Copies of our policies, strategies, and minutes of meetings will be made available to tenants and owners. The only time we can t give out copies is when the document contains sensitive. OWNER S RESPONSIBILITIES Whilst the Association is committed to providing factored owners with a first class factoring service it should be remembered that owners are responsible for their property and that the Association can only provide services within the factoring statement of service. Owners are required to pay for services and repairs in line with deed of conditions/factoring agreement. QUERIES AND DISPUTES Any and all queries and disputes pertaining to factoring invoices must be made in writing within 14 days of the issue date. The Association undertakes to respond within 7 days of notification. Page 11 of 16
12 COMPLAINTS Craigdale Housing Association operates a Complaints Policy that is open and transparent. Should any customer or service user feel the need to make a complaint against an individual or the organisation, the complaints policy and procedure will be implemented. In keeping records about complaints and in allowing access to our files we will comply with the legislative requirements including, Access to Person at Files Act 1987 and Data Protection Act EQUAL OPPORTUNITIES Craigdale Housing Association is committed to providing fair and equal treatment to all our customers. The Association will not discriminate against anyone on the grounds of Age, Disability, Marriage & Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Gender (referred to as Sex), Gender Reassignment, and Sexual Orientation. We will offer customers a range of options for communicating with us, since requiring to contact us may have to be in writing and this may be a deterrent, for example for people with poor literacy skills, visual impairment, or where first language is not English. We will monitor use of our policy and procedure for ethnic origin and disability to ensure that our procedures deliver fair outcomes for different groups of customers. OWNERS FACTORING AGREEMENT Each owner will be encouraged to sign a factoring agreement. At change of ownership, solicitors acting for the new owner will be sent a factoring agreement to be signed immediately to allow records to be updated accurately. REVIEW The policy shall be reviewed every five years and amended by agreement with all parties. Page 12 of 16
13 CONTACT ADDRESS Craigdale Housing Association Ltd Dougrie Road Castlemilk Glasgow, G45-9NS Tel No: Fax No: Page 13 of 16
14 APPENDIX 1 SUMMARY OF COVER HOUSING POLICY (including Factored Housing) Policy Number: JHA-22S Insurer: Zurich Municipal Policyholder: Craigdale Housing Association Period of Insurance: From: 1st April 2012 To: 31 st March 2013 This is a summary of the significant features, benefits and limitations of the cover provided to leaseholders or shared owners by Zurich Municipal s Housing policy. The full terms, conditions or exclusions are shown in the Policy Document, which can be obtained from Zurich Municipal. Type of insurance and cover The Policy provides indemnity to leaseholders against the following events: fire, lightning, explosion, aircraft, riot and civil commotion, malicious persons, earthquake, subterranean fire, storm, flood, escape of water, falling trees, impact, theft, leakage of oil, breakage or collapse of aerials, fixed glass, accidental damage, supply pipes and cables, loss of metered water, subsidence, ground heave or landslip. Significant features and benefits 1. Architects surveyors and legal fees 2. Removal of debris 3. Additional costs incurred to comply with government or local authority requirements 4. Loss of rent and additional costs of temporary accommodation up to 20% of the Building sum insured. Significant or unusual exclusions or limitations 1. Excess The first 50 applies each and every loss in respect of all insured perils. 2. Storm or Flood Damage caused by frost, subsidence, ground heave or landslip. Damage attributable solely to changes in the water table level. Damage in respect of fences and gates. 3. Unoccupied Properties Damage caused by Escape of Water, Malicious Persons, Theft or Accidental Damage in respect of Buildings which have been empty or not in use - for more than 120 consecutive days (full exclusion) - for more than 60 consecutive days (the first 500 of each and every loss) 4. Subsidence, Ground Heave or Landslip The first 1,000 of each and every loss in respect of Buildings. Damage in respect of patios terraces swimming pools tennis courts walls gates and fences unless also affecting a Housing Property as defined by the Policy. Damage caused by: - The normal settlement or bedding down of new structures Page 14 of 16
15 - The settlement or movement of made up ground - Coastal or river erosion - Defective design or workmanship or the use of defective materials - Damage resulting from demolition, construction, structural alteration or repair of any property, or groundworks or excavation at the site of the Buildings 5. General Insurance Exclusions Loss or Damage caused by: - Ionising radiation or contamination by radioactivity - War invasion act of foreign enemy hostilities (whether war be declared or not) civil war rebellion revolution insurrection or military or usurped power - Pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds 6. Pollution or Contamination Damage caused by pollution or contamination other than that which itself arises from a contingency hereby insured against or a contingency hereby insured against which itself arises from pollution or contamination. 7. Terrorism (by endorsement) 8. Date Related Incidents (by endorsement) Other Interests The Policy contains a blanket admission of interest clause, applicable where the Policyholder so intends. This will apply in respect of interests such as that of shared owner, freeholder, building society or mortgagee, with the nature of such interest to be disclosed in the event of loss. Claim notification If you want to make a claim, please contact the Policyholder at their address. Claims are to be notified as soon as possible, with full details to be provided within 30 days of the claim (7 days in respect of riot or malicious damage) including supporting evidence in writing. The Police must be notified as soon as possible in the event of theft or malicious damage. Cancellation Rights This policy does not entitle you to a cooling-off period. Complaints Procedure We want to provide a first class service. If you have any cause for complaint you should, in the first instance, contact either the Policyholder or Zurich Municipal on Please quote the details of your policy (your surname and initials, policy number, departmental reference, etc). If you remain dissatisfied with the response, we will refer your complaint to our Customer Relations Team for a separate review. They will notify you once they receive your complaint and will provide you with a final response when they have completed their inquiries. If we are unable to resolve your complaint to your satisfaction within 8 weeks, or if we have provided you with a final decision letter, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). This is a free and impartial service. Page 15 of 16
16 The FOS can be contacted on or ed at The FOS will only consider your complaint if, at the time of notification, you are a private individual, a business with a group annual turnover of less than 1 million, a charity with an annual income of less than 1 million or a trustee of a trust with a net asset value of less than 1 million. Following the Complaints Procedure does not affect your legal rights. Financial Services Compensation Scheme (FSCS) We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation should we be unable to meet our obligations. You may contact the FSCS on or further information is available at Law applicable to the contract UK law allows both you and us to choose the law applicable to the contract. The contract will be subject to the relevant law of the United Kingdom, the Isle of Man or the Channel Islands relating to your address as shown in the schedule. If there is any dispute as to which law applies it shall be English law. How we will use your data Zurich Insurance plc holds data in accordance with the Data Protection Act It may be necessary for us to pass data to other organisations that supply products and services associated with this contract of insurance. In order to verify information, or to prevent and detect fraud, we may share information you give us with other organisations and public bodies, including the Police, accessing and updating various databases. If you give us false or inaccurate information and we suspect fraud, we will record this and the information will be available to other organisations that have access to the database(s). We can supply details of the databases we access or contribute to, on request. Zurich Municipal is a trading name of Zurich Insurance plc. A public limited company incorporated in Ireland Registration No Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK branch registered in England and Wales Registration No. BR7985. UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ. Authorised by the Irish Financial Regulator and subject to limited regulation by the Financial Services Authority. Details about the extent of our regulation by the Financial Services Authority are available from us on request. (HA RTB Sept 09) Page 16 of 16
SUMMARY OF COVER PROPERTY POLICY
SUMMARY OF COVER PROPERTY POLICY Policy Numbers: Insurer: JG679X - Shared Ownership and Leaseholder Housing Stock (including L&Q New Homes Ltd) JG680J - Rented Stock, Commercial Units and Office Properties
More informationEasthall Park Housing Co-operative. Making a difference to our Community. Factoring Policy and Statement of Services
Easthall Park Housing Co-operative Making a difference to our Community Factoring Policy and Statement of Services 2014/2015 Introduction These are the terms and conditions for the provision of factoring
More informationBuildings Insurance Cover for Leaseholders and Shared Owners
Buildings Insurance Cover for Leaseholders and Shared Owners If you live in a shared ownership property or own 100% of your leasehold flat, your buildings insurance cover will be provided by Hightown Housing
More informationBuildings Insurance. Summary of Cover
Buildings Insurance Summary of Cover Important you should read this Summary of cover Buildings Insurance This leaflet provides a summary of the significant features, benefits and limitations of the cover
More informationAXA Buy to Let Policy Summary
AXA Buy to Let Policy Summary This policy summary does not contain full details and conditions of your insurance - these are located in your policy booklet. This policy is underwritten by AXA Insurance
More informationThe Association offers a factoring service to homeowners whose properties
PARAGON HOUSING ASSOCIATION LIMITED POLICY: POLICY AREA: FACTORING POLICY FINANCE AND INVESTMENT DATE APPROVED: 21 ST AUGUST 2013 DATE NEXT REVIEW: AUGUST 2018 Contents 1. Introduction 2. Aims 3. Objectives
More informationParagon Advance Landlords Buildings & Contents Policy Underwritten by Zurich Insurance plc. Summary of Cover
Paragon Advance Landlords Buildings & Contents Policy Underwritten by Zurich Insurance plc Summary of Cover Summary of Cover Important you should read this This leaflet provides a summary of the significant
More informationLandlord Insurance. Summary of cover
Landlord Insurance Summary of cover March 2013 Why choose AXA s Landlord Insurance policy? The Landlord Insurance offers a range of covers and caters for a variety of customers, from individuals who own
More informationLandlord Insurance. Summary of cover. October 2013. 35039_ACLD0520ZB_BRO_A5.indd 1 23/10/2013 16:20
Landlord Insurance Summary of cover October 2013 35039_ACLD0520ZB_BRO_A5.indd 1 23/10/2013 16:20 Why choose AXA s Landlord Insurance policy? The Landlord Insurance offers a range of covers and caters for
More informationResidential Landlords Insurance. Policy Summary
Residential Landlords Insurance Policy Summary Amlin Residential Landlords Insurance policy summary This insurance is designed to provide you with a wide range of standard cover in connection with the
More informationGarden Protect Policy Document
Garden Protect Policy Document www.greeninsurancecompany.co.uk Contents What is Garden Protect 2 Contract of Insurance 2 Summary of Cover (Limits and Excesses) 2 Definitions 3 Governing Law 3 Cancellation
More informationYour policy summary Buy to Let
Buildings and contents insurance for landlords Your policy summary Buy to Let February 2014 edition Contents How much cover do I need? 3 Features and benefits 4 Policy summary 6 Features and benefits 7
More informationproperties Policy Summary
properties Policy Summary 2 Properties Policy Summary Properties Policy Summary Your RSA Properties Policy is an annual contract which may be renewed each year subject to your needs and our terms and conditions.
More informationHome Insurance Policy. In association with
Home Insurance Policy In association with Home Insurance Policy The following summary does not contain the full terms and conditions of the contract which can be found in the insuring document, a copy
More informationHighhouse Let Property Cover: Summary of Cover Available
Highhouse Let Property Cover: Summary of Cover Available About this Summary of Cover This summary provides key information only about insurers and the insurance cover available within Highhouse Insurance
More informationLandlord s Household Insurance Policy Summary
Landlord s Household Insurance Policy Summary This document is a guide to the cover provided under Your Landlords Household policy. It is only a summary and does not contain the full terms and conditions
More informationProperty Owners Policy Summary
NPA Insurance Ltd Working for Community Pharmacy Property Owners Policy Summary This Policy Summary provides a a summary of of the the features, benefits benefits and and significant significant exclusions
More informationFyne Homes Ltd. Common Factoring Policy
Fyne Homes Ltd Common Factoring Policy First Approved : -- Policy Reviewed : November 2014 Next Review Date : Version No : 5 Page 1 of 11 Index 1. POLICY STATEMENT... 3 2. TERMS AND CONDITIONS... 3 3.
More informationLetsProtect Extensive cover for landlords
Countrywide Insurance Services LetsProtect Extensive cover for landlords Proud to be associated with www.countrywide.co.uk Information booklet LetsProtect information booklet Why choose LetsProtect from
More informationOIM Underwriting Ltd Policy Summary LANDLORDS INSURANCE FOR LET PROPERTY
LANDLORDS INSURANCE FOR LET PROPERTY This is a summary of the cover available under the OIM Underwriting Ltd Policy. It does not include all the policy benefits, limits and exclusions. Full terms and conditions
More informationSUMMARY OF INSURANCE COVER GLASGOW WEST HOUSING ASSOCIATION LTD GLASGOW WEST ENTERPRISES LTD PREPARED BY BRUCE STEVENSON INSURANCE BROKERS LTD 38-40
SUMMARY OF INSURANCE COVER GLASGOW WEST HOUSING ASSOCIATION LTD GLASGOW WEST ENTERPRISES LTD PREPARED BY BRUCE STEVENSON INSURANCE BROKERS LTD 3840 NEW CITY ROAD GLASGOW G4 9JT 0141 354 2883 CE SUMMARY
More informationCountrywide Insurance Services. Home protection plan. Exclusive to Countrywide. Proud to be associated with. www.countrywideinsurance.co.
Countrywide Insurance Services Home protection plan Exclusive to Countrywide Proud to be associated with www.countrywideinsurance.co.uk Information booklet Home protection plan information booklet Rebuilding
More informationH 7. Factoring Policy. If you require this policy in a different format please ask a member of staff. Date of Approval Oct 12 Review Due Dec 15
H 7 Factoring Policy If you require this policy in a different format please ask a member of staff Date of Approval Oct 12 Review Due Dec 15 1.0 The Association s Objective 1.1 Elderpark Housing Association
More informationPublic and Products Liability
Zurich contractors combined insurance This leaflet provides a summary of the significant features, benefits and limitations of the cover provided by the Zurich policy. The full terms, conditions and exclusions
More informationFACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED
ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED This is a Factoring Agreement between Argyll Community Housing Association Limited, having our registered office at 63-65 Chalmers Street, Ardrishaig, Argyll,
More informationExcess Professional Indemnity. Policy document
Excess Professional Indemnity Policy document Contents A warm welcome to Zurich 3 Your Excess Professional Indemnity policy 3 Section 1 Definitions 5 Section 2 The Cover 5 Section 3 Provisions 6 Section
More informationWRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE
WRITTEN STATEMENT OF SERVICE /TERMS AND CONDITIONS OF SERVICE Subjects covered by this written statement of service are These are the terms and conditions for the provision of a factoring service to owner
More informationHighhouse Home Cover: Summary of Cover Available
Highhouse Home Cover: Summary of Cover Available About this Summary of Cover This summary provides key information only about insurers and the insurance cover available within Highhouse Insurance Services
More informationFACTORING POLICY. Contents
FACTORING POLICY Policy prepared by Finance Officer Initial Review by Committee 29 November 2012 Consultation Period 29/12/12 31/1/13 Final Approval by Management Committee 31 January 2013 Date of next
More informationCernach Housing Association Factoring Policy
1. INTRODUCTION Housing Association Limited Cernach Housing Association as a landlord and factor accepts the responsibility for providing a range of services for all of the properties under its control.
More informationFACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED
ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED This is a FACTORING AGREEMENT between Argyll Community Housing Association Limited, having our registered office at 63-65 Chalmers Street, Ardrishaig, Argyll,
More informationResidential Property Owners
Residential Property Owners Policy Summary The insurance cover is provided by Liberty Mutual Insurance Europe Limited & Aro Underwriting Group Limited The Residential Property Owners policy is a flexible
More informationBuildings Insurance. Statement of Policy Cover
Buildings Insurance Statement of Policy Cover Contents Introduction Making a Claim 24 Hour Emergency Repair Service Words with Special Meanings Benefits and Limitations Preventing Losses Conditions 3 4
More informationBroker Direct Home Options Policy Summary
Broker Direct Home Options Policy Summary This policy summary does not contain full details and conditions of your insurance these are contained in your policy documents. Where a heading in UPPERCASE letters
More informationRESIDENTIAL PROPERTY OWNERS INSURANCE POLICY SUMMARY
RESIDENTIAL PROPERTY OWNERS INSURANCE POLICY SUMMARY RESIDENTIAL PROPERTY OWNERS INSURANCE POLICY SUMMARY This document is a summary of your Policy and other key information about the insurance cover that
More informationResidential Property Owners
Residential Property Owners Policy Summary The Residential Property Owners Policy is a flexible Policy offering cover on a sum insured basis for loss or damage to buildings and/or contents. It is designed
More informationProperty Owner s Summary of Cover
Property Owner s Summary of Cover The following is a summary of the policy and does not contain the full terms and conditions, which can be found in the policy. It is important that you read the policy
More informationRESIDENTIAL PROPERTY OWNERS INSURANCE POLICY SUMMARY
RESIDENTIAL PROPERTY OWNERS INSURANCE POLICY SUMMARY RESIDENTIAL PROPERTY OWNERS INSURANCE POLICY SUMMARY This document is a summary of your Policy and other key information about the insurance cover that
More informationExcess Directors and Officers Liability. Policy document
Excess Directors and Officers Liability Policy document Contents A warm welcome to Zurich 3 Your Excess Directors and Officers Liability policy 4 Section 1 Agreement with underlying policies 7 Section
More informationZurich Buy to Let Insurance. Summary of cover
Zurich Buy to Let Insurance Summary of cover Summary of cover Important you should read this Cover under this policy is underwritten by Zurich Insurance plc and arranged and administered by S o u rce Insurance
More informationExcess Professional Indemnity policy
Excess Professional Indemnity policy Contents A warm welcome to Vela Underwriting 3 Making yourself heard 4 Your Excess Professional Indemnity Insurance Policy 5 Section 1 Definitions 8 Section 2 The Cover
More informationExcess Professional Indemnity Insurance
Excess Professional Indemnity Insurance Contents A warm welcome to Vela Underwriting 3 Making yourself heard 4 Excess Professional Indemnity Insurance Policy 5 Section 1 Definitions 8 Section 2 The Cover
More informationMATERIAL DAMAGE AND BUSINESS INTERRUPTION INSURANCE SUGGESTED WORDINGS
MATERIAL DAMAGE AND BUSINESS INTERRUPTION INSURANCE SUGGESTED WORDINGS Competition Law Compliance: This document has been produced by the ABI to assist members in their handling of a particular matter.
More informationPROPERTY OWNERS INSURANCE PROPOSAL
PROPERTY OWNERS INSURANCE PROPOSAL Please use BLOCK CAPITALS and tick boxes where applicable. Where requested enter further details in the space provided. If there is insufficient space please continue
More informationMotor Vehicle Excess Protection Policy Wording
Motor Vehicle Excess Protection Policy Wording www.greeninsurancecompany.co.uk Contents Demands and Needs Statement 2 Insurer 2 What makes up this policy? 2 Changing your mind Your right to cancel 2 Definitions
More informationBUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LTD LOCHALSH AND SKYE HOUSING ASSOCIATION STATEMENT OF FACTORING SERVICES
BUIDHEANN TIGHEADAS LOCH AILLSE AGUS AN EILEIN SGITHEANAICH LTD LOCHALSH AND SKYE HOUSING ASSOCIATION STATEMENT OF FACTORING SERVICES 1 Revision 1 24 July 2013 CONTENTS 1. Written Statement of Factoring
More informationPROPERTY DEVELOPMENT CONTINGENCY INSURANCE. Your Policy Terms and Conditions September 2013 Edition
PROPERTY DEVELOPMENT CONTINGENCY INSURANCE Your Policy Terms and Conditions September 2013 Edition WELCOME TO AXA Introducing AXA One of the world s largest insurers With more than 50 million customers
More informationMr and Mrs Sample and future owners or occupants of the Property and Your/their mortgage lender(s).
Absentee Landlord Indemnity Insurance Policy This Policy is the contract between You and the Insurer and it includes the Schedule and any endorsement, extension, plan or appendix issued with it. We have
More informationThis policy summary does not contain full details and conditions of your insurance you will find these in your policy wording.
Summary of Cover This policy summary does not contain full details and conditions of your insurance you will find these in. Your home insurance policy is underwritten by AXA Insurance UK plc. Your Family
More informationAn insurance package designed for flat owners and residents of blocks of flats.
Flats Insurance Summary of Cover An insurance package designed for flat owners and residents of blocks of flats. Why choose AXA s Flats Insurance? AXA s Flats Insurance Policy offers you comprehensive
More informationFACTORING POLICY March 2007
FACTORING POLICY March 2007 SPIRE VIEW HOUSING ASSOCIATION FACTORING POLICY DATE APPROVED: March 2007 1.0 THE ASSOCIATION S OBJECTIVES To provide good quality affordable housing for those in need and to
More informationOFFICE POLICY SUMMARY
Of OFFICE POLICY SUMMARY This is a summary of the standard cover available under the UK General Office Policy. The summary does not include all the policy benefits, limits and exclusions; full terms and
More informationHome Insurance AXA HomeSafe. Your policy summary
Home Insurance AXA HomeSafe Your policy summary Summary of cover This policy summary does not contain full details and conditions of your insurance you will find these in your policy wording. Your AXA
More informationLeaseholders Handbook
Leaseholders Handbook January 2011 Contents Page 1 Introduction 1 Introduction 2 What is leasehold? 3 Repairs and improvements 4 Service charge 5 Consultation 6 Insurance 7 Selling and renting your home
More informationPOLICY SUMMARY Please read carefully and retain. Property Insurance for Landlord s Buy to Let
POLICY SUMMARY Please read carefully and retain Property Insurance for Landlord s Buy to Let Property Insurance for Landlord s Buy to Let Policy Summary GENERAL This insurance is designed to provide You
More informationFlood Excess Insurance Policy
Flood Excess Insurance Policy INTRODUCTION Thank You for choosing to purchase this Flood Excess Insurance Policy. It is important that You read this policy document carefully, together with Your Policy
More informationThis document will be made available in different languages and formats on request, including Braille and audio formats.
Policy Title: Policy Manual Section: Policy Number: Performance Standards References: Factoring Housing Management HM21 AS5:2 Date Approved by Management Committee: 25 November 2010 Next Review Date: 3
More informationHome Insurance. Your policy summary AXA ABC
Home Insurance Your policy summary AXA ABC February 2014 Policy summary This policy summary does not contain full details and conditions of your insurance these are located in your policy booklet. This
More informationWORKING FROM HOME. Summary of Cover
WORKING FROM HOME Summary of Cover An insurance package for your business available for many occupations where the business is home based. Why choose AXA s Working From Home Package? Tailor-made for Your
More informationSelf Build 10. New Home Structural Defects Insurance Policy
Self Build 10 New Home Structural Defects Insurance Policy Contents Zurich Self Build 10 Introduction 3 Definitions 4 The Insurance Section 1 6 Section 2 8 Conditions 9 Our complaints procedure 11 Contact
More informationAXA s Flats Insurance Policy brought to you by Property UK offers you comprehensive standard cover plus optional extras.
Flats Insurance Summary of Cover March 2014 AXA s Flats Insurance Policy brought to you by Property UK offers you comprehensive standard cover plus optional extras. Someone to Help You When You Need It
More informationMobile Device Insurance Silver Cover Provided by A1Comms trading as Buymobiles.net
Important Information Policy Wording Definitions What is covered What is not covered Mobile Device Insurance Silver Cover Provided by A1Comms trading as Buymobiles.net Below is a list of what information
More informationCommercial Property Owners
Commercial Property Owners Policy Summary The Commercial Property Owners product is designed to meet the demands and needs of the majority of commercial landlords who wish to ensure their businesses are
More informationLANDLORDS INSURANCE FOR LET PROPERTY
LANDLORDS INSURANCE FOR LET PROPERTY POLICY SUMMARY This is a summary of the cover available under the Pen Underwriting Ltd Policy. It does not include all the policy benefits, limits and exclusions. Full
More informationHOME CHOICE INSURANCE POLICY SUMMARY
HOME CHOICE INSURANCE POLICY SUMMARY μ Home Choice Insurance is underwritten by Royal & Sun Alliance Insurance plc. It is an annual contract and may be renewed each year subject to the terms and conditions
More informationHow to claim and get help in an emergency. For leaseholders, owner occupiers and shared owners
How to claim and get help in an emergency For leaseholders, owner occupiers and shared owners Emergency contact and claims helpline number This leaflet provides you with all the information you need in
More informationUnoccupied Property Insurance Proposal Form
Unoccupied Property Insurance Proposal Form This proposal form is not for use by Consumer Customers It is essential you provide us with ALL MATERIAL FACTS. Failure to disclose any material facts may invalidate
More informationHow To Run A Factoring Service In Scotland
FORTH HOUSING ASSOCIATION LIMITED FACTORING POLICY Code: HM08 Approved: Next review: By July 2016 Cross reference: This document can be made available in alternative languages or formats (such as large
More informationYour home insurance policy Features and benefits HMP FAB 2014 05 V1.0. FBD Insurance plc is regulated by the Central Bank of Ireland
Your home insurance policy Features and benefits HMP FAB 2014 05 V1.0 FBD Insurance plc is regulated by the Central Bank of Ireland FBD has over 40 years insurance experience and today we are one of Ireland
More informationHolidays - Your Excess Employers Liability Insurance
Excess Employers Liability Policy document Contents A warm welcome to Zurich 3 Your Excess Employers Liability policy 3 Section 1 definitions 5 Section 2 the cover 5 Section 3 exclusions 5 Section 4 conditions
More informationCustomer Compensation Policy
Date approved: 5 May 2014 Approved by: Chief Executive 1. Introduction 1.1 Southway Housing Trust (Southway) will provide high quality services to our customers and aim to get things right first time.
More informationYour Residential Buy to Let Property Insurance Policy
Your Residential Buy to Let Property Insurance Policy THIS POLICY SUMMARY DOES NOT CONTAIN THE FULL TERMS AND CONDITIONS OF THE CONTRACT. FULL TERMS AND CONDITIONS CAN BE FOUND IN THE POLICY DOCUMENT.
More informationBusiness. Policy Summary
Business Policy Summary 2 Business Policy Summary Business Policy Summary Your RSA Business Policy is an annual contract which may be renewed each year subject to your needs and our terms and conditions.
More informationPolicy document Date. YourPlace Property Management www.your-place.net. Debt Recovery Policy. Part of the GHA family. Page 0. Debt Recovery Policy
YourPlace Property Management www.your-place.net Policy document Date Debt Recovery Policy Page 0 Part of the GHA family Name of Policy Responsible Officer Executive Finance Manager Date approved by YourPlace
More informationInsuring your property and contents
A guide to Insuring your property and contents Contents Page No. Introduction 1 Contents insurance 1 How do I make a contents insurance claim? 1 Buildings insurance 2 How do I make a buildings insurance
More informationAn Insurance package suitable for businesses in the professional services industry for example solicitors, accountants etc.
Office Insurance Summary of Cover September 201 Edition An Insurance package suitable for businesses in the professional services industry for example solicitors, accountants etc. Why choose AXA s Offices
More informationEmployers Liability. Policy document
Employers Liability Policy document Contents A warm welcome to Zurich 3 Your Employers Liability policy 3 The cover 5 Exclusions 6 Conditions 6 Our complaints procedure 7 2 A warm welcome to Zurich Thank
More informationHair and Beauty. Policy Summary
Hair and Beauty Policy Summary This leaflet provides a summary of the significant features, benefits and limitations of the cover provided by the Zurich Insurance plc Hair and Beauty Policy. The full terms,
More informationHoliday Home Insurance
Holiday Home Insurance Our holiday home insurance policy is designed to provide you with a wide range of standard cover when insuring the buildings and contents of your holiday home in the United Kingdom.
More informationAbout Your Simple Insurance Policy. Landlords Buildings & Contents Legal Expenses Rent Guarantee Home Emergency Cover
About Your Simple Insurance Policy Landlords Buildings & Contents Legal Expenses Rent Guarantee Home Emergency Cover About Your Simple Insurance Policy The Financial Conduct Authority The FCA is the independent
More informationHome Emergency Cover. Customer Services Helpline 0345 519 4960 Home Emergency Claims Helpline 0800 917 1644
Home Emergency Cover Customer Services Helpline 0345 519 4960 Home Emergency Claims Helpline 0800 917 1644 HOME EMERGENCY COVER Introduction This is your home emergency policy document. This policy, any
More informationTERMS & CONDITIONS FULLY MANAGED SERVICE
TERMS & CONDITIONS FULLY MANAGED SERVICE For the purpose of this agreement the following definitions will apply:- Keywest Estate Agents Ltd shall be known as The Agent... shall be known as The Owner..
More informationHome Household Insurance
Home Household Insurance Policy Summary The insurance cover for sections A-D is provided by Covéa Insurance plc, Norman Place, Reading, Berkshire, RG1 8DA. The insurance cover for section E Legal Protection
More informationPolicy document Group Personal Accident
Policy document Group Personal Accident Contents Definitions 5 Provisions applicable to the policy 6 Conditions and exclusions applicable to the policy 7 General conditions 8 Complaints procedure 9 A warm
More informationBUY TO LET. Buildings and contents insurance for landlords Information leaflet and policy summary December 2007 edition
BUY TO LET Buildings and contents insurance for landlords Information leaflet and policy summary December 2007 edition Welcome to AXA Welcome to the expertise and quality of the AXA Group Respect With
More informationCar Insurance. Summary of Cover
Car Insurance Summary of Cover Summary of cover Important you should read this This leaflet provides a summary of the key features, benefits and limitations of the cover provided by the Zurich Insurance
More informationProperty Owners Insurance Proposal Form
Property Owners Insurance Proposal Form This proposal form is NOT for use by Consumer Customers It is essential you provide us with ALL MATERIAL FACTS. Failure to disclose any material facts may invalidate
More informationPOLICY. Subject: Debt Recovery Property and Estate Management (Factoring) Policy. Committee: Repairs and Maintenance Page: Page 1 of 8
POLICY Subject: Debt Recovery Property and Estate Management (Factoring) Policy Committee: Repairs and Maintenance Page: Page 1 of 8 POLICY OUTLINE The Debt Recovery Property and Estate Management (Factoring)
More informationAn Insurance package suitable for businesses in the professional services industry for example solicitors, accountants etc.
OFFICE INSURANCE Summary of Cover June 2005 Edition An Insurance package suitable for businesses in the professional services industry for example solicitors, accountants etc. Why choose AXA s Offices
More informationBLOCK OF FLATS PROPOSAL FORM SUMMARY OF COVER
BLOCK OF FLATS PROPOSAL FORM SUMMARY OF COVER Insurance Corporation s Block of Flats insurance is a modern, convenient policy giving wide cover at a competitive price. It has been designed to meet the
More informationWORKING FROM HOME. Summary of Cover
WORKING FROM HOME Summary of Cover An insurance package for your business available for many occupations where the business is home based. Why choose AXA s Working From Home Insurance Package? Tailor-made
More informationNorth Ayrshire Property Factoring Service Statement of Services
North Ayrshire Property Factoring Service Statement of Services On 1 October 2012, the Property Factors (Scotland) Act 2011 ( the Act ) was brought into force by the Scottish Government. This new legislation
More informationProperty Owners Insurance Proposal Form
Property Owners Insurance Proposal Form This proposal form is not for use by businesses or Commercial Entities If you do not answer any questions honestly, accurately or withhold information we may refuse
More informationThis policy summary does not contain full details and conditions of your insurance you will find these in your Policy Wording.
Summary of Cover This policy summary does not contain full details and conditions of your insurance you will find these in your. Your Home Insurance policy is provided by Swiftcover Insurance Services
More informationHow To Run A Factoring Service In Scotland
Clydebank Housing Association Ltd. Factoring Policy (Registration No. PF000231) Management Committee submission: 26 March 2013 Approved: 26 March 2013 Review date: March 2016 This policy can be made available
More informationBuilding insurance frequently asked questions
Building insurance frequently asked questions April 2012 From 1 April 2011 until 31 March 2013 Ocaso S.A. U.K. Branch will provide building insurance for the leaseholders of Islington Council. The purpose
More informationImportant Information
Home Emergency Insured Domestic Emergency Service Important Information 24 hour Emergency Assistance This is your Home Emergency wording it includes everything you need to know about the emergency cover
More informationProperty Owners Insurance Policy Summary
Property Owners Insurance Policy Summary This is a Policy Summary only and does not contain full terms and conditions of the contract of insurance. These can be found in the Policy document, a copy of
More informationhome insurance Policy summary 24 hour claim notification line 0845 001 0043
home insurance Policy summary 24 hour claim notification line 0845 001 0043 home insurance A tailored approach Our exclusive insurance product offers you the opportunity to tailor a Buildings and/or Contents
More informationYou should read this Summary of Cover in conjunction with your Policy Schedule and Policy Wording.
Summary of Cover iprism Retail Policy About Your Policy This document provides a summary of the cover provided by the iprism Retail Policy. This summary is provided to you for information purposes only
More information