Preview of the Manager s Test Review

Transcription

1 Preview of the Manager s Test Review Texas Handgun Academy Plano Road, Suite 107 Dallas, Texas [email protected]

2 Texas Handgun Academy s C. E. Training School Number Y00197 Course Number MTR01 Manager s Test Review Donnie Surratt Texas Handgun Academy Plano Road, Suite 107 Dallas, Texas [email protected] My Office

3 Manager Testing/Training The Manager's Exam has been significantly modified as of September The exam questions now focus on issues of general concern to managers of licensed companies, such as: the eligibility criteria for registrations, pre-employment obligations and procedures, application requirements, record-keeping, and the procedures relating to disciplinary actions and administrative fines.

4 Manager Testing/Training Many questions are also intended to test the manager applicant's knowledge of the 2007 amendments to Texas Occupations Code, Chapter 1702 (see Occupations Code link below), and recent changes to the Board's administrative rules (see link below), as they relate to the management of licensed companies.

5 Manager Testing/Training "Please note that arrival 30 minutes prior to exam time is required by administrative rule (Title 37 TAC 35.61(d)(2)). Failure to appear at the required time will result in cancellation and you will be required to reschedule. The test session will conclude 2 hours after it begins".

6 Information For Qualified Manager's Exam The Private Security Bureau qualified manager s exam is given three to five times a month at the Department of Public Safety headquarters in Austin. Exams are scheduled for manager, supervisor, and consultant applicants after the proper applications and required fees have been received and when it is determined that the applicants meet the experience requirements for that particular position. Experience will only be considered when it is submitted directly on the PSB-02 (PDF) form.

7 Information For Qualified Manager's Exam The manager s exam is designed to ensure that every manager, supervisor, and consultant have a working knowledge of the rules and regulations that govern the private security industry in Texas, namely the Texas Occupations Code, Chapter 1702 and the Texas Administrative Code, Title 37, Part 1, Chapter 35

8 Information For Qualified Manager's Exam To this end, every applicant for these three positions must pass the same exam which covers the statute and rules (regardless of the category of company for which the managers/owners are applying).

9 Information For Qualified Manager's Exam The Qualified Manager s Exam consists of 140 questions and the time allotment is two hours. Question format is true/false and multiple choice. A score of 105 or greater is required to pass the exam.

10 Information For Qualified Manager's Exam Exam results are sent to the company mailing addresses after the exam dates. By statute, the Bureau has 30 days to notify test takers of their scores. If the score is failing, a re-exam date will be included in the notice. A re-exam requires a $100 fee, and applicants are allowed to re-test as often as the exam schedule allows within their 90 day application window.

11 Information For Qualified Manager's Exam Scheduled applicants must bring a copy of their invitation letter as well as their driver s license or state ID to the exam; they must also know their application or company license number. All correspondence from the Private Security Bureau will include this number.

12 Donnie s Strategy! There are 140 questions that must be answered in two hours (120 minutes). Do the math. You have less than one minute for each question. Carefully read each question and answer every question. If you are unsure of an answer, make a note, or make a mark so you can come back to it after you have answered all 140 questions. Do not skip any questions! Answer every question after carefully reading it.

13 Donnie s Good Advice! As you study this program, I advise you to have a copy of the Occupation Code and the Administrative Rules available at all times. When you read a slide and it refers to a Code or Rule, look it up, read it, and understand it before you move on to the next slide.

14 Donnie s Good Advice! As you study this program, you will see that it is organized by chapters. Each chapter covers one specific subject. All of the codes and rules for each subject are included in each chapter. For example: All of the codes and rules for Private Investigations is in the Private Investigations chapter.

15 Chapter 1 License Holder 116 Slides of Information 19 Practice Questions

16 Question If an application is not complete or is not legible, the bureau will notify the applicant. How much time from the date of the notice will the applicant have to correct the deficiency? The Answer Is 90 Days Applications must be complete and legible. If an application is not legible or not complete, the bureau will notify the applicant of any apparent deficiency. The applicant will have 90 days from the date of notice to amend the application or provide complete information.

17 Chapter 2 The Qualified Manager 72 Slides of Information 30 Practice Questions

18 Question On the application for Registration or Endorsement, there is a place on the application that says List any alias you have used. If you have never used an alias, is it ok to leave this question blank? The Answer Is - NO The applicant must state that the applicant has never used a name other than the name by which the applicant is known at the time of application.

19 Chapter 3 Private Investigations 55 Slides of Information 47 Practice Questions

20 Question I hired an undercover agent to work for me driving a fork lift in a warehouse. Am I required to register him with the Bureau? The Answer Is No An employee of a license holder who is employed exclusively as an undercover agent is not required to register with the board.

21 Chapter 4 Security Services Contractor Information 7 Slides of Information 1 Practice Question

22 Question I am a security services contractor. I own a guard company. I get phone calls every day from people wanting me to do an investigation for them. Can I do investigations? The Answer Is No A person licensed only as a security services contractor may not conduct an investigation other than an investigation incidental to the loss, misappropriation, or concealment of property that the person has been engaged to protect.

23 Chapter 5 Guard Company Commissioned Security Officers and Personal Protection Officers 72 Slides of Information 40 Practice Questions

24 Question I am the qualified manager of a guard company that employs only commissioned officers. Am I required to keep records on the duty assignment and the location of the assignment on all of my commissioned officers? The Answer Is Yes The employer of a commissioned security officer shall maintain current records on all persons issued a security officer commission for board inspection. The records shall contain: most current residence of the security officer; current duty assignment and location of assignment; results of any drug screens administered; and documented information on training required and provided.

25 Chapter 6 Training 67 Slides of Information 32 Practice Questions

26 Question I just finished my Level III Commissioned Security Officer Training Class. I just took the final exam and made 72 on the exam. The instructor said I failed! I thought the passing grade was 70. Did I fail the exam? The Answer Is Yes The passing grade for the Level II, Level III and Level IV examinations shall be a minimum of 75% correct answers.

27 Chapter 7 Guard Dog Company 12 Slides of Information 5 Practice Questions

28 Question What is the minimum height of an enclosure used to house, exercise or train its animals? The Answer Is Six Feet After consulting the Department of State Health Services, the board shall adopt rules to ensure that the areas in which a guard dog company houses, exercises, or trains its animals are securely enclosed by a six-foot chain-link fence or made equally secure.

29 Chapter 8 Armored Car Company 1 Slide of Information 1 Practice Question

30 Question I own a guard company. One of my customers wants me to transport his money to the bank every day. Do I have to have an armored car company license to do that for him? The Answer Is: Yes A person acts as an armored car company for the purposes of this chapter if the person provides secured and protected transportation of valuables, including money, coins, bullion, securities, bonds, or jewelry.

31 Chapter 9 Courier Company 1 Slide of Information 1 Practice Question

32 Question I want to start a company that will be responsible for transporting valuable papers. We are not going to transport money. Do I have to get a armored car company license? The Answer Is: No A person acts as a courier company for purposes of this chapter if the person transports or offers to transport under armed guard an item that requires expeditious delivery, including a document, map, stock, bond, or check.

33 Chapter 10 Electronic Access Control Device Company 10 Slides of Information 1 Practice Question

34 Question I just moved here from Arkansas. I worked for an electronic access control business. If I want to start an electronic access control business in Texas do I have to be licensed by the Bureau? The Answer Is Yes Unless the person holds a license as an electronic access control device company, a person may not engage in business activity for which a license is required under this chapter.

35 Chapter 11 LOCKSMITH COMPANY 9 Slides of Information 3 Practice Questions

36 Question I am a repo man. I rekey cars all the time as part of my daily activities. Am I required to be licensed as a locksmith? The Answer Is No Repossession agents who are exclusively engaged in the business of repossession are exempted from licensure under the Act while using their own equipment and employees to decode or make keys, or to install or repair locks, for the property repossessed.

37 Chapter 12 Alarm Systems 53 Slides of Information 12 Practice Questions

38 Question How long does an alarm company have to notify the municipality of the installation or activation of an alarm system? The Answer Is 30 Days An alarm systems company shall notify the municipality in which the alarm system is located of an installation or activation of an alarm system not later than the 30th day after the date of the installation or activation.

39 Chapter 13 EXEMPTIONS 27 Slides of Information 10 Practice Questions

40 Question I am the owner of a telematic service, operating in Texas. I know that I exempt from being licensed by the Bureau. Since I do not have to be licensed is there anything else I need to do with the department? The Answer Is: Yes. Pay a $2,500 annual fee to the department. To qualify for the exemption provided by Subsection (b), a telematics service provider shall establish business practices and procedures that are at least as stringent as the guidelines established by the Association of Public Safety Communications Officials International regarding the communication of information from telematics service providers to public safety agencies; and pay an annual fee of $2,500 to the department.

41 Chapter 14 PROHIBITED PRACTICES AND GROUNDS FOR DENIAL AND DISCIPLINARY ACTION 45 Slides of Information 10 Practice Questions

42 Question No good deed goes unpunished! I was off duty, just enjoying myself with some friends. A fight broke out and I tried to break it up. Then, I was arrested and charged with a Class B Misdemeanor. Now my license is suspended! I need to work! How much time do I have to request a Stay of Summary Suspension? The Answer Is Three (3) Days Within three (3) working days after receipt of notice of a summary suspension for a Class B misdemeanor or equivalent offense only, an individual may request a stay of summary suspension by submitting a written request to the manager by mail or by fax at

43 Chapter 15 Administrative Hearings 50 Slides of Information 3 Practice Questions

44 Question I think I made a few mistakes. I am the qualified manager of a company and I do not oversee the daily operations of that company. I am going to be fined! I heard that the fine is $3,000. Will I be fined $3,000 or can it possibly be less than $3,000? The Answer Is It can be less than $3,000. The fines are to be construed as maximum penalties only. In assessing fines, Department personnel are encouraged to consider the factors provided in Section

45 Chapter 16 Miscellaneous Information 37 Slides of Information 16 Practice Questions

46 Question I want to find out everything about a person that is licensed by the bureau. I want his home address, home telephone number, social security number, and drivers license number. I know that the Bureau has all of this information. Can I file a Freedom of Information request and get the information? The Answer Is No Records maintained by the department under this chapter on the home address, home telephone number, driver's license number, or social security number of an applicant or a license holder, registrant, or security officer commission holder are confidential and are not subject to mandatory disclosure under Chapter 552, Government Code.

47 Thank you! Thank you for requesting the Preview. I hope it gives you the information you need to make the important decision to order the program. The Qualified Manager s Test is hard. Lots of very smart people fail the test on the first try because it is so hard to study the Code and the Rules. With this program, you can focus on your weaknesses. I look forward to hearing from you. Donnie Surratt