Registered Training Organisation

Transcription

1 Life Without Barriers Registered Training Organisation

2 Welcome. Thank you for choosing Life Without Barriers (LWB) Registered Training Organisation (RTO) for your accredited training. We know that your journey with us will be enjoyable, challenging and significant. Our primary goal is to help you successfully complete your studies, and our trainers and support staff will do everything possible to ensure that happens. A LWB RTO qualification is designed to increase knowledge and skills to assist you in your work role, help you develop personally, increase opportunities for r career advancement or increase your prospects of employment if you are currently unemployed. We are here to support your transition into study and help you manage the stresses that come with balancing work, home life and study responsibilities. You will be supplied with all the learning resources needed to complete your studies. Study options include face to face workshops, elearning, distance and RPL/CC options. ELearning allows you to spend an hour or two on the job, a late evening session at home, or anywhere you can get an internet connection. Face to face learning through facilitated workshops provides an excellent environment for sharing work experiences and working together to learn about the community services sector and the requirements of specific job roles. The distance learning approach allows you to study and complete assessments whenever time permits. You will be provided with a workbook either by post or electronically that contains all the learning material and assessment tasks that you need to complete for each unit of study. This handbook will be an ongoing resource while you complete your studies. It will provide you with foundation knowledge and key information to help you succeed We look forward to helping you achieve your goals and trust you will enjoy this unique experience. Always remember that we are here for you, so please contact us if you have any enquiries. Kind regards LWB RTO Team RTO V6 2

3 Contents 1 About us: Registered Training Organisation Staff Contacts LWB RTO s Current Scope of Qualifications available to study Competency based training Training packages Competency standards Delivery Methods Enrolment process Unique Student Identifier Number Learner induction Training Plans Health Safety & Environment Course Fees Payment terms and conditions Refunds Cancellations Rights and responsibilities Rights and responsibilities of Students Workplace Supervisor Responsibilities Trainer/assessor responsibilities LWB Responsibilities as an RTO Harassment Disciplinary procedures Learner Support Language, Literacy & Numeracy Access & Equity Reasonable adjustment Recognition Mutual Recognition of Qualifications & Credit Transfer Recognition of Prior Learning (RPL) Evidence you may submit to be considered for RPL could include RTO V6 3

4 8 Assessment Process Practical Components Appeals Feedback & Evaluation Complaints and Grievances Awarding of Qualifications Study Tips Plagiarism Referencing Privacy and your personal information Personal Information Collection Using Personal Information Securing your data Access to your records Acronyms and Definitions RTO V6 4

5 1 About us: LWB RTO was established in The desire was to be able to offer nationally recognised, customised training to LWB employees to improve the level of service offered to our clients. LWB RTO also offers the same opportunities to students from outside the organisation who wish to study with us. Initially, the RTO was registered to deliver 2 qualifications and has increased its capacity to deliver a total of 17 qualifications in the Community Service, Health and Business Sectors Our Values: We build Relationships as we believe that it is through strong relationships that we can transform lives We are Imaginative in our thinking and open to new ideas and ways of doing things We are Respectful and caring in our dealings We are Responsive to needs and determined to get things done and do them well We are Courageous in our convictions and stand up for what we believe in 1.1 Life Without Barriers RTO is dedicated to: The highest quality customer service with a sense of warmth, friendliness, individual pride and community spirit Delivering all the expectations of educational accredited training and assessment services with the least complication and confusion Remaining proactive to community, industry and learner needs and exceeding expectations in meeting them 1.2 Service Guarantee To provide participants the following with the exception in unavoidable, extenuating circumstances: Confirmation of enrolment application within 21 working days of receipt of enrolment form Assessment results issued within 28 working days of receipt of assignments, activities, workbooks etc. for marking Grievances/complaints/appeals acknowledgement within 3 working days of receipt, either verbally or written and a response on the outcome of investigations within 21 working days of receipt Statement of Attainments (SOA) or qualifications issued within 28 working days of receipt of final assessment results (plus verification from employers in the case of traineeships). RTO V6 5

6 2 Registered Training Organisation Staff Contacts RTO Quality & Compliance Consultant RTO Training Manager (Community Learning) RTO Training Coordinator RTO Training Coordinator RTO Quality and Compliance Coordinator RTO Training Coordinator (WA) RTO Administration Officer RTO V6 6

7 Roles and Responsibilities of the team CEO RTO David Lynch The CEO of the RTO provides the management guidance to the RTO regarding the day to day management, development of future requirements and oversees the financial viability of the RTO. The CEO represents the RTO at both the Executive level and to the Board of Directors of Life Without Barriers. RTO Quality and Compliance Consultant - Nicola Bartlett The RTO Quality and Compliance Consultant oversees the day to day management of the RTO and ensures the RTO operates within the Standards for Registered Training Organisations. This position coordinates the delivery of qualifications to both Life Without Barriers employees and external learners, oversees design and development of course material and oversees the government funding contracts awarded to Life Without Barriers for learner fees. RTO Quality and Compliance Coordinator - Fiona Czadrik The RTO Quality and Compliance Coordinator assists the RTO Quality and Compliance Consultant to ensure the RTO operates within the Standards for Registered Training Organisations. This position is responsible specifically for; continuous improvement of the RTO; handles any complaints and appeals and monitors the continued compliance of the Trainers and Assessors employed by the RTO. RTO Training Coordinator NT/QLD/SA/VIC and TAS Rebecca Green The Training Coordinator provides enrolment advice to prospective learners, enrols learners in their chosen qualification and coordinates the delivery of learner training in the state they work in. This coordinating includes; production of the learners Training Plan, guidance to the learner as to pace of study, contact with the learner s Trainer and Assessor and Workplace Supervisor to ensure the learners has the support they require. They also liaise with the Apprenticeship Centres for those learners engaged on traineeships. This position is also a Trainer and Assessor for the Diploma, Cert IV and Cert III Community Services Work. RTO Training Coordinator NSW Kathleen Gallagher The Training Coordinator provides enrolment advice to prospective learners, enrols learners in their chosen qualification and coordinates the delivery of learns training in the state they work in. This coordinating includes; production of the learners Training Plan, guidance to the learner as to pace of study, contact with the learner s Trainer and Assessor and Workplace Supervisor to ensure the learners has the support they require. They also liaise with the Apprenticeship Centres for those learners engaged on traineeships. This position is also the Unique Student Identifier Coordinator and National Vettrak Coordinator. RTO Training Coordinator WA Lesley Bridge The Training Coordinator provides enrolment advice to prospective learners, enrols learners in their chosen qualification and coordinates the delivery of learns training in the state they work in. This coordinating includes; production of the learners Training Plan, guidance to the learner as to pace of study, contact with the learner s Trainer and Assessor and Workplace Supervisor to ensure the learners has the support they require. They also liaise with the Apprenticeship Centres for those learners engaged on traineeships. This position is also a Trainer and Assessor for the Cert IV and Cert III Disability in WA. RTO V6 7

8 Community Learning Manager QLD Meg Mackail-Johnstone The Community Learning Manager coordinates the delivery of the Community Learning Projects delivered in Logan and Cairns for those LWB employees, other employees in the Disability, Community Services and Home and Community Care sectors and those seeking employment. Trainers and Assessors All States and Territories The RTO Trainer and Assessor allocated to a learner provides guidance to the learners in the Recognition of Prior Learning (RPL) process prior to commencement of study; monitoring contact throughout each unit that is to be studied after the RPL process has been completed. This support is to assist the learner in completing the course content and assessments and, marks the assessments submitted, to successfully complete a unit. Trainers and Assessors hold the relevant qualifications and industry experience to guide you through your studies. RTO Administration officer-kim Henry The role of the administration officer is to provide administrative support to the National RTO team including entering learner enrolments and applying results within the student management system. Supervisors All States and Territories A Workplace Supervisor is nominated to assist you, in addition to your Trainer and Assessor, to contextualise your studies in the workplace. The supervisor confirms that you are practically competent as well as your nominated Trainer and Assessor. Learning and Development Managers/Officers All States and Territories Learning and Development Managers/Officers are roles within Life Without Barriers to assist Life Without Barriers employees only. These positions will assist learners to gain Life Without Barriers training which could be used towards Recognition of Prior Learning if a learner wishes to study with LWB RTO for an accredited qualification in the future. State Trainers NSW/QLD State Trainers are roles within Life Without Barriers to deliver Life Without Barriers non-accredited training. National RTO Office contact details Address: Registered Training Organisation, Life Without Barriers, 352 King St, Newcastle NSW 2300 Postal Address: PO Box 2226, Dangar NSW 2309 Phone: Fax: ( rto.learning@lwb.org.au RTO V6 8

9 3 LWB RTO s Current Scope of Qualifications available to study BSB40812 CHC10108 CHC20112 CHC30112 CHC30312 CHC30408 CHC40212 CHC40312 CHC40313 CHC40412 CHC40413 CHC40512 CHC40413 CHC40708 CHC50612 CHC50108 HLT20113 HLT32812 Certificate IV in Frontline Management Certificate I in Work Preparation (Community Services) Certificate II in Community Services Certificate III in Community Services Work Certificate III in Home and Community Care Certificate III in Disability Certificate IV in Home and Community Care Certificate IV in Disability Certificate IV in Child, Youth and Family Intervention Certificate IV in Alcohol and Other Drugs Certificate IV in Youth Work Certificate IV in Mental Health Certificate IV in Youth Work Certificate IV in Community Services Work Diploma of Community Services Work Diploma of Disability Certificate II in Aboriginal and-or Torres Strait Island Primary Health Care Certificate III in Health Support Services 3.1 Competency based training LWB RTO conducts accredited competency based training and assessment that complies with training packages and competency standards. Accredited Training is training which provides a person with a nationally recognised qualification on completion. It is sometimes referred to as Nationally Recognised Training and has been developed based on the National Training Packages for the given industries. Competency based training is a key feature of the Vocational Education and Training (VET) system in Australia. The major emphasis of competency based training is what an individual can perform well and consistently as a result of their training. The concept of competency focuses on what you are expected to do in the workplace rather than solely on the learning process. It also embodies the ability to transfer and apply your skills, knowledge and attitudes to new situations and environments when necessary. One of the most important characteristics of competency based training is that it is focused on training you for the actual job in the workplace and places an emphasis on: identifying what you need to do in your job identifying what you need to know to do your job indicating clearly the standard of performance required by industry indicating how, when, where and by whom assessment will occur against the requirements of the competency standards RTO V6 9

10 3.2 Training packages A training package, in Australia, is a set of nationally endorsed standards, qualifications and guidelines used to recognise and assess the skills and knowledge people need to perform effectively in the workplace. Training packages are developed by the Industry Skills Councils or by enterprises to meet the training needs of an industry or group of industries. Training packages prescribe outcomes required by the workplace, not training or education. A training package contains three compulsory endorsed components 1. Competency standards, 2. Qualifications framework and 3. Assessment guidelines. 3.3 Competency standards A competency standard is a nationally agreed statement of the skills and knowledge required for effective performance in a particular job or job function. Someone is Competent when they can demonstrate that they have the required skills and knowledge then apply them to the standard required in the workplace. 3.4 Delivery Methods The delivery method of some programs may be pre-determined. You will be advised of the mode of delivery that is available at enrolment. The modes of delivery available are: ELearning Our focus is to deliver quality training and assessment developing Learners across a range of industries with a focus on sustainability of skills and knowledge. With the current national and state structures (remote locations) and resources, LWB s ability to deliver face-toface training is often limited, so we have launched LWB elearning portal. This online system will enable us to offer a convenient option to learn to LWB employees across Australia who have access to a computer and the internet. Every online unit of study contains instructions, reading material and assessments. If you are studying at Certificate III level or above it is expected that you will complete some of your own research to contribute to your assessment requirements. If you have chosen elearning as your study preference, you will be enrolled onto our elearning website and ed your login and password. You will be assigned units for online completion and your trainer/assessor will support you through your study, provide feedback and mark your assessments once submitted. For more information on the elearning system go to: or contact the RTO. RTO V6 10

11 Workshops to assist with distance learning difficulties, and to provide flexible options, occasional workshops will be scheduled. These workshops will focus on practical aspects of training/assessment that cannot be addressed via distance learning; and for some of the more challenging units of study. Distance this is where training and assessment materials and resources (workbooks) are provided by post. This method is available for individuals not able to access/use computers and the internet. Trainer assessors will support and guide students who are studying by this method. Workplace Observation Particular aspects of training and assessment need to be observed first hand in the workplace throughout your learning to confirm you are developing/ have developed the skills required to demonstrate competency against the requirements of the unit of study. This will be carried out by your nominated supervisor and/or assessor at intervals throughout your training period. Face to Face Delivery where learner numbers allow, face to face delivery of training will be offered. This will be supplemented with workplace observation if necessary. This method of study will incorporate a number of classroom based sessions to deliver the content of the training and discuss the assessment requirements. This method also provides an opportunity for clarification on what you need to do and gain some assistance directly from your Trainer/Assessor. 4 Enrolment process LWB RTO offers 4 formal intakes per year, February, May, August and November. Additional intakes are provided for specific funding contracts or when a need has been identified. For internal staff members wishing to complete a qualification through the RTO, you need to lodge interest by: Printing and completing an enrolment form, and completing a language, literacy and numeracy assessment (applicable to the level of qualification applied for). Complete an ABL funding eligibility form ensuring all sections are completed. (Forms can also be found on the RTO intranet page RTO and must be completed entirely) Your nominated Supervisor and OM must sign the enrolment form to approve the choice of qualification that you wish to enroll in. OM S will not sign unless they believe you are capable (in terms of workload, time management, ability to demonstrate workplace application of theory) of completing the qualification. It is the employee s responsibility to submit forms by the closing date to ensure effective processing, applications received outside the intake may not be processed. Prospective students will need to send their completed forms to: RTO.Learning@lwb.org.au For people who are not employed by Life Without Barriers who wish to complete a qualification through the LWB RTO, you need to lodge interest by, telephone and ask for the RTO, or to the RTO using rto.learning@lwb.org.au. A staff member will assist you with your enquiry. RTO V6 11

12 4.1 Unique Student Identifier Number From 1 January 2015 students enrolling or continuing in nationally recognised training in Australia will need a Unique Student Identifier (USI) number. The USI initiative has been introduced by the Australian Government as a requirement for all students participating in nationally recognised training. The USI is a form of file number that will link students to their training records which are held in the national training collection. Students will be able to access their records online, download them and share them with future organisations electronically. With the Students permission, training organisations will be able to see their students entire nationally recognised training record commencing with records collected in If you have already have a USI number you need to provide it to LWB RTO if you are continuing or commencing study in Please contact us and provide your number if you have not provided this on your enrolment form. Your USI number must be verified by the RTO through the USI website before it can be applied to your student record. Students have the choice of either: Creating their own USI and notifying the RTO of their USI number OR Life Without Barriers RTO can apply for a USI on your behalf Creating your own USI If you wish to create your own USI and provide it to us, you will need to: Go to: And follow the basic steps to create your own USI Then notify LWB RTO of your number to add to your student record or include your number on your enrolment form. Allowing LWB RTO to apply on your behalf In order for LWB RTO to apply for your USI number you need to; Complete the applicable section on your enrolment form and provide us a copy of an acceptable form of ID as listed below for which we can apply for your USI. (The RTO must identify the type of ID used and enter the details of that document exactly into the evidence of identity section when applying). The Registrar will verify your identity through the document verification service (DVS) managed by the Attorney Generals Department which is built into the USI online application process. RTO V6 12

13 Acceptable forms of ID: Medicare card, birth certificate, driver licence, Australian passport, citizenship document, certificate of registration by descent, ImmiCard or Australian entry Visa 4.2 Learner induction Learners enrolled in an accredited training program will be provided with an Induction session. This will not only help you understand your responsibilities as a tertiary student but will also help you understand the responsibilities of LWB as an RTO, your workplace supervisor, and responsibilities of your trainer/assessors. This session will also allow you to seek clarification on any study related issues you may have. 4.3 Training Plans Individual training plans are developed to assist learners by providing information on the units of study, sequence of units, timeframes and assessment methods to be used. Your training plan will help you maintain a reliable timetable to ensure you complete your study within the requirements of your funding contract and training schedule. If you are struggling to meet the requirements of your training plan, please discuss with your trainer/assessor or training coordinator. 4.4 Health Safety & Environment LWB has a responsibility under the following Work Health and Safety Legislation: Work Health and safety Act 2011-NSW,ACT,QLD Work Health and safety (National Uniform legislation) act 2011-NT Work Health and safety Act 2012-SA,TAS Work Health and Safety Bill 2014-WA The Occupational Health and safety Act 2004-VIC, to ensure the health and safety of employees and learners undertaking training and assessment services. We are committed to resolving any issues that impact on meeting this responsibility. If you have any concerns relating to your health and safety while participating in training programs, please raise your concerns with your workplace supervisor, trainer/assessor or contact us.. It is the responsibility of learners to adhere to all safe work practices and work health and safety procedures including, but not limited to reporting all: Accidents Incidents Unsafe acts and conditions Reporting hazards If you discover a hazard either make the area safe (if safe to do so) OR, if safe to do so repair and report the hazard to your supervisor or trainer. Your supervisor/trainer will complete a hazard report form and submit to the safety officer. Reporting injuries Should yourself or someone else be injured bring this to the attention of your supervisor or trainer who will organise for medical assistance and will complete an injury report form. Reporting unsafe acts If you observe an unsafe act or condition you are required to report this to your supervisor or trainer. RTO V6 13

14 4.5 Course Fees Course fees are calculated on an individual basis due to eligibility for government funding of some learners. To ascertain if you are eligible, contact the RTO directly. If you are not eligible for government funding, you will be provided the option of a payment plan for self-funding or your manager/organisation may approve training costs for you. In this instance, consult with your manager in the first instance. If you are self- funding your studies we can set up a payment plan for you to cover the costs spread over your enrolment period. Please contact us for further details. 4.6 Payment terms and conditions Life Without Barriers RTO will: ensure the mandated enrolment fee and other charges are disclosed, along with the unit of competency or full qualification charges that are confirmed prior to enrolment; ensure charges are approved from State/Regional budget representative before learner commences their qualification/course( when funded from an organisational budget); ensure the prospective learner/client/sponsor is informed of the total amount of all fees including that of administration, course, materials and any other charges; ensure learners/clients/sponsors are informed of the payment terms including the amount of fees to be paid, the timing and any non-refundable deposits or components of the fees; the fees for additional services including costs for replacement qualification transcripts, extra tuition/assessment time in addition to the initial agreed course training and assessment; Not release training materials until all fees are paid up to date. provide the learner with a copy of the RTO Learner Payment Agreement and Refund Policy. Ensure the learner/client/sponsor is informed that payment is required within 30 days of receipt of an invoice and payment can be made by going on to LWB website and accessing the Payway system or by bank transfer. When an instalment payment becomes more than 10 days overdue, the RTO reserves the right to suspend training services until such time payment is made to bring fees up to date. Learners who have difficulty in paying their fees are invited to call LWB RTO to make alternative arrangements for payment during their period of difficulty Long-term outstanding amounts will be referred to a debt recovery agency to ensure collection of all fees, this will be at the expense of the learner. Where payments are made/required in advance, the RTO will not: As agreed prior to the commencement of training, accept payment of more than $1000 for each instalment; Issue a certificate to a learner who has completed the requirements of the training program unless all agreed fees a learner owes the RTO has been paid. RTO V6 14

15 LWB Employee Specific Where LWB pays for LWB employees training the following terms and conditions apply: Instance If an employee voluntarily exits LWB within 6 months of completion of a qualification, skill set or units of competency If an employee voluntarily exits LWB within 12 months of completion of a qualification, skill set or units of competency Charges Exiting employee must pay LWB RTO 100% of the cost of the training program completed. Exiting employee must pay LWB RTO 50% Of the cost of the training program completed. 4.7 Refunds LWB RTO will ensure that Learners receive a refund, or partial refund in circumstances outlined in the table below learners will be provided with a withdrawal/refund application form upon request from us. Instance A course is cancelled by LWB RTO Charges Full refund A learner is unable to satisfactorily complete an LLN assessment There are exceptional or extraordinary circumstances which prevent a learner from commencing training such as illness, extended hospitalisation, and childbirth. Full refund Full refund A learner withdraws their enrolment (in writing) greater than 15 days prior to commencement A learner withdraws their enrolment (In writing) less than 15 days of commencement of training If a learner withdraws their enrolment after training commencement If a learner withdraws their enrolment after 75% or more of the training has been conducted A learner/ client has overpaid or an administration error has occurred which has resulted in the learner being overcharged. In either case the discrepancy will be dealt with within 5 business days and additional monies paid will be refunded to the learner/client. Full refund An administration fee of $300 will be retained An administration fee of $300 will be retained and a partial refund made where applicable* (See below). No refund Learner/ client/ Sponsor will be refunded the amount of the discrepancy *A partial refund is calculated on a pro-rata unit based formula e.g.: on a 10 unit program where the student withdraws their enrolment after 5 units the refund will be 50% of the course cost, minus the administration fee of $300. For further information please contact us. RTO V6 15

16 4.8 Cancellations Students must notify us immediately if they decide to discontinue studies for any reason. We will send a Withdrawal / refund application form to complete and return to us financial penalties may be incurred as a result of a cancellation if the RTO has incurred out of pocket expenses as a consequence of the cancellation. Should cancellation occur, please refer to the RTO fees and refunds policy. 5 Rights and responsibilities 5.1 Rights and responsibilities of Students When you sign and submit your enrolment form you make an agreement with LWB RTO that you will follow policies and procedures and: Discuss qualification choices with your supervisor in light of your job role/description, career management and learning pathway Be sure you can commit to the study necessities before completing and sending enrolment and RPL applications to RTO Be responsible for your own learning and follow your provided training plan Actively seek further readings if required Ask for assistance if you need it Photocopy and keep a copy of all documents before submitting for marking Notify your supervisor and the RTO if you decide to discontinue your studies for any reason or if you are unable to complete an assessment by the due date Notify the RTO if you change address or contact details Complete an evaluation form when provided by your trainer or the RTO. Treat all staff, students and the general public with respect, fairness and courtesy Be punctual and regular in attendance to scheduled meetings/sessions Use protective equipment where required and follow all Workplace health and safety (WHS) instructions Report any WHS or environmental incidents to supervisor or trainer/assessor. Those students who are undertaking study under a traineeship contract have additional responsibilities. For more information, please contact the Australian Apprenticeship and Traineeship Information Centre on or contact us at the RTO. LWB RTO Students must not: Plagiarise, collude or cheat in any assessment event or examination Harass fellow students, staff or the general public, either face to face, over the phone or through any social media Engage in behaviour which may offend, embarrass, threaten or harm other students, staff or the general public LWB RTO students have the right to: Be treated fairly and with respect by trainer/assessors, other staff and students Learn in an environment free of discrimination and harassment Pursue educational goals in a supportive and stimulating learning environment Have records and personal information stored and maintained in a confidential, secure and professional manner RTO V6 16

17 Receive information about assessment procedures and my progress in the course in a timely and professional manner. Learners will be supported throughout their chosen course. However, there is an expectation that the learner will make a commitment to completing assessments on time, attending class/workshops when required, and working with their trainer to complete their qualification. 5.2 Workplace Supervisor Responsibilities It is the workplace supervisor s responsibility to: Discuss and direct learners to RTO Intranet or National Training Coordinator on expression of interest in accredited courses offered by LWB RTO.(Applicable to LWB Employees) Discuss qualification choices in light of learner s job role/description, career management and learning pathway Discuss capacity and capability to supervise learner s qualification choice with National Training Coordinator Monitor and coach learners and provide feedback and guidance Assist in the understanding of assessment tasks and provide adaptations/contextualisation as necessary Support learners by allocating study time at work each week. This is also a requirement under traineeship and apprenticeship arrangements. The Workplace Supervisor is also required to: Complete Workplace Documents, which includes supervisor s third party and/or observation/monitoring reports Trainer/assessors are required to ensure that documents are completed entirely including dates, signatures and feedback as required. If there is a lack of evidence provided for any unit and either the supervisor or the learner has not signed them off completely, the trainer/assessor will indicate that the learner is not yet competent. The trainer/assessor will then detail the evidence the learner needs to provide to be deemed as competent Each workbook provided has a number of written assessments for learners to complete. The workplace supervisor should support the learner if they are experiencing difficulties, however you may notify the trainer/assessor to assist you. Learners will be deemed either competent or not yet competent. If the learner is deemed not yet competent, they will have the opportunity to resubmit their work and will be provided with guidance from the RTO Team or their trainer/assessor. Workplace supervisors, are NOT responsible for assessing competency, but are asked to complete checklists/reports asking for verification of competency in particular areas, and signature for verification, with short comments welcome Some workplace supervisor s organise regular meetings with their learners to work through a section of a workbook, discuss the topic and individually work on assessment questions. This type of group meeting works well and enables learners to share ideas and feel a greater connection to the study material. RTO V6 17

18 5.3 Trainer/assessor responsibilities Maintain current qualifications, industry currency and participate in professional development activities regularly. Respond to calls/ s from learners/ RTO promptly Fulfil all obligations as required by LWB RTO Conduct training and assessment according to training plans, training and assessment strategies and training session plans. Contact and provide support to students throughout their study as directed Provide assessment services as required and ensure all paperwork is completed accurately before submitting to the RTO Treat other staff and students fairly and respectfully Report any health and safety issues immediately to the appropriate person 5.4 LWB Responsibilities as an RTO Maintain the RTO Intranet site Source quality resources and learning materials Undertake assessments Ensure trainers and assessors are qualified to train and assess according to industry standards Provide support and assistance to learners Support workplace supervisors and Australian Apprenticeship Centre s with enlisted trainees and elearning requirements Ensure the smooth transition of learner and supervisor engagement throughout course programs, providing training plans and monitoring the efforts of learners, supervisors and trainer/assessors Maintain learner s records in accordance with the Industry Standards Maintain LWB RTO registration Ensure that all course programs meet the industry and training package standards Provide learners with feedback and results as required, and issue awards when deemed competent in a qualification and/or statement of attainment. Collect learner and employer feedback for continuous improvement practices Remain financially viable Have relevant policies and procedures in place to ensure the RTO operates under and complies with all VET regulations RTO V6 18

19 5.5 Harassment Harassment is conduct which is unwanted, unwelcome and unsolicited which may be offensive, intimidating or demeaning to any individual or group of people LWB RTO will not accept harassment under any circumstances; Types of harassment may include: Verbal harassment such as, Repeated suggestive comments Jokes or insulting remarks Persistent personal invitations or requests Physical harassment such as, Deliberate physical contact Persistent staring or rude gestures Displaying sexually graphic or offensive material Destruction of personal belongings Under Federal and State legislation, it is unlawful to discriminate against anybody on the grounds of: Sex Sexuality Race Physical/intellectual disability Marital status Pregnancy Age If you feel you are being harassed it is important to deal with the matter immediately. Please contact your trainer/assessor or contact the RTO directly. If an individual wishes to make a complaint, the RTO will use the complaints and grievances procedure. All complaints will be treated seriously and dealt with quickly and confidentially. 5.6 Disciplinary procedures LWB RTO reserve the right to ask any person to leave a course if that person wilfully: disrupts the orderly progress of a course; breaches their responsibilities as outlined above; breaches the law; breaches RTO policy; cheats in examinations. Penalties may include: a reprimand; failure in assessment; suspension from classes/ programs; expulsion from classes/ programs; prosecution. RTO V6 19

20 6 Learner Support LWB RTO offers a range of formal and informal support services for learners. These services include: access to a Workplace Supervisor access to a Trainer/Assessor access to National Training Coordinator access to National RTO Administrator access to National RTO Quality & Compliance Consultant Language, literacy and numeracy support Cultural support Disability support services Counselling services Referral to external support providers Please be sure to contact your supervisor, trainer/assessor or the RTO for assistance. We are here to assist you with all your training and assessment needs. If you have an expected appointment with your assigned trainer/assessor but are unable to keep the appointment or wish to have it postponed, please be sure to contact them directly or the RTO Team, who can pass the message on for you, as soon as you are aware of the change to avoid unnecessary inconvenience. LWB RTO has counselling support available to all learners through our Employee Assistance Program. Appointments can be made 24 hours a day, 7 days per week by contacting Other specialised support may be arranged upon request, with an individual assessment to determine approval. Support access to resources; literacy and numeracy development etc. will be provided through LWB or referred to another agency as deemed necessary. Our commitment to support learners and ensure fair and equitable treatment is also covered under legislation: The Sex Discrimination Act 1984 The Human Rights and Equal Opportunity Act 1986 The Racial Discrimination Act 1975 The NSW Anti-Discrimination Act and Disability Discrimination Act Language, Literacy & Numeracy LWB RTO understands the importance of skills in English Language, Literacy and Numeracy (LLN) and recognises that many adults do not have the LLN skills they need to effectively participate in training. Due to the complexity and level of skill required to work effectively in community services, a satisfactory level in reading, writing, numeracy and oral communication is needed to successfully complete a qualification. All prospective students are required to complete a Language, Literacy and Numeracy (LLN) evaluation prior to enrolling into a qualification. The LLN evaluation is tailored to the level of the qualification you wish to enrol in and the results will determine if you posess the level of LLN skills required to study and complete the qualification of your choice. If the result of the LLN evaluation indicates skills gaps we will discuss this with you, the support you may require and may offer you an alternative qualification. RTO V6 20

21 In the course of your studies, if you are having any difficulty in the areas of language, literacy or numeracy, you should discuss this with your workplace supervisor or trainer/assessor. LWB staff will work with you to identify appropriate learning supports and adaptations that may be required. Our LLN Policy Statement and Policy Guideline is available on request. 6.2 Access & Equity Access and Equity ensures fairness and can be achieved through practices that are free from bias or discrimination. It provides individuals with the opportunity to access, participate in, and achieve outcomes of vocational education and training. LWB RTO is committed to offering access to services on the basis of eligibility and relative priority, regardless of other factors such as race, colour, national origin, sex, religion, marital status, age, physical and intellectual impairment, political convictions and sexual preferences. LWB RTO will ensure: That inclusivity is incorporated into our learning culture Individual differences and students with particular needs will be acknowledged, respected and valued and confidentiality will be maintained at all times Every student has the opportunity to participate and achieve the same outcomes as other members of the community Students are aware of support programs and assistance Allowances will be made for events of major cultural importance to student/s No student/trainee is disadvantaged in their education and training at LWB RTO Identify barriers to participation and develop strategies to help overcome these barriers Implement procedures and strategies aimed at achieving equal educational and vocational opportunities and outcomes Ensuring assessments are equitable for all persons, taking into account of cultural, linguistic and physical capability needs Our Access and Equity Policy Statement and Policy Guideline is available on request. 6.3 Reasonable adjustment LWB RTO is committed to comply with anti-discrimination and equal employment opportunity laws and regulations to ensure that students with disability or any other particular conditions are not discriminated against. LWB RTO recognises that some students may require alternative arrangements for their learning and assessments. This may be due to a disability, medical conditions or religious reasons. As a result the usual format of the learning and assessment approach may not be suitable for learners and adjustments will be discussed. The purpose of reasonable adjustment is to make it possible for learners to participate fully. It s not to give learners with a disability an advantage over others, to change course standards or outcomes, or to guarantee success. LWB RTO will make all reasonable adjustments possible to cater for different needs of learners with disabilities and maintain the integrity of the unit of competency the learner is being assessed against. If you have a disability that may impact on or prevent you from undertaking training and assessment please disclose this to us on your enrolment form or give us a call. RTO V6 21

22 7 Recognition 7.1 Mutual Recognition of Qualifications & Credit Transfer In accordance with the RTO standards for mutual recognition, LWB will recognise qualifications and statements of attainment issued by other RTOs from all states and territories in Australia. Where a person provides evidence of successfully completing a unit that is identical or is superseded and equivalent, and currently included in a course on our scope of delivery, the learner will not have to complete that unit again. The learner must present an original statement of attainment/transcript clearly indicating units undertaken and results obtained to receive the credit transfer. 7.2 Recognition of Prior Learning (RPL) The RTO acknowledges that people can demonstrate competence through experience gained in a variety of ways over time. You may elect to have this experience recognised through the RPL process and if granted you will not be required to undertake study for those units. Further information regarding RPL is available from the RTO in the form of an RPL Kit, which can be ed or posted to you. LWB recognises that competencies can be achieved in a number of ways: through formal or informal training through work experience through general life experience through any combination of the above All assessment pathways must incorporate recognition of prior learning (RPL), which allows competencies held by individuals to be formally benchmarked against the national competency standards they are working towards achieving. If you are considering applying for RPL you will need to look closely at the elements and the performance criteria of the unit of competence you are considering and ask yourself whether you can produce enough evidence to show competency consistently over time. If you believe you have, then the next step is to complete the application for RPL form and submit this to LWB RTO. 7.3 Evidence you may submit to be considered for RPL could include: Certificates of achievement/attainment/completion Record of academic results Curriculum Vitae/Resume Samples of work (portfolio) References/letters of support Demonstration of skill Articles about your employment Articles about your community involvement Evidence of committee work Materials/tools worked with Referee/industry representatives Video/DVD/audio cassettes RTO V6 22

23 Published works Work letters/memos/ s Speeches written Essays Competency audits Photos/scrap books Budgets produced Magazine/newspaper articles about your work Rosters/timesheets Duty statements/job specifications/job descriptions Community industry awards Outlines/transcripts of courses attended Self-completed work products Supervisor reports or other third party reports Once LWB RTO receives the RPL application form, we will arrange an interview between you and your trainer/assessor to help assess the outcome of your RPL application. If we agree you are eligible, then we will negotiate a time frame with you for you to collect your evidence. This time frame will not be longer than 1 month, extensions to this timescale may be granted depending on the circumstances. You will be allocated a trainer/ assessor support you through the RPL process. You will be given a unit descriptor for each of the units of competence that you have chosen from the qualification you are undertaking. This guide outlines the performance criteria for which you will need to be able to provide evidence of competence. Once you feel you have sufficient, relevant evidence collected and have photocopied it, had a JP authenticate formal qualifications not obtained with LWB, and submitted it through to the RTO, we will engage your trainer/assessor to assess your evidence in relation to the qualification units of competence that you are seeking RPL in. If the trainer/assessor is not satisfied that you meet all the assessment criteria, you will be asked to resubmit or provide further evidence. If you are unsuccessful on your resubmission we will advise the reasons why this decision has been made and make recommendations that you commence training and take the training and assessment pathway. LWB will endeavour to support you through the process. You can contact us during business hours on and request to speak to a member of the RTO Team. Alternatively you can rto.learning@lwb.org.au 8 Assessment Process You will be required to submit assessments to the RTO. If you receive a not yet competent (NYC) result for an assessment or unit of work, you will have the opportunity to resubmit the work. The cost of your training includes the opportunity for reassessment of each unit on 3 occasions. Should you require more than 3 attempts to successfully complete assessment for a unit an additional fee will be charged. This information can be found on the qualification costs sheet you were provided with along with this RTO V6 23

24 learner handbook. Your trainer and assessor will provide advice to help you complete your assessment for resubmission. There is a requirement for periodic workplace assessments and monitoring visits (when possible) to be conducted by your trainer and assessor (or their representative) to ensure compliance in your training and assessment obligations in line with the relevant training package. You will be contacted in sufficient time to organise visits at mutually convenient times.if you do not have access to a workplace a simulated environment may be provided. For written assessments, please ensure: answers are word processed: 12 point font; normal margins; with your name and unit title in the header of document, if you have access to a computer. If not, please PRINT in legible writing work is submitted with a completed/signed assessment cover sheet all questions and activities are completed you have kept separate copies (on your computer & a printed version) of your submitted work all work is 100% your own with proper referencing where required (see plagiarism) 8.1 Practical Components Some units within your training course will require hands-on, practical training and assessment. You will be advised by your trainer/assessor or training coordinator of your course requirements. If you are not currently working in the sector applicable to the qualification that you are studying, a work placement (working at an organisation to gain experience in the field) may be required. You will be assessed against practical components before you can receive your qualification. Traineeships require learners to complete on-the-job training. Your trainer/assessor will explain your training plan to you and advise when assessments will occur on-the-job. If you feel you are not yet ready for on-the-job assessment, be sure to discuss this with your trainer/assessor and supervisor well before the date of assessment. 8.2 Appeals LWB is committed to providing a fair and equitable appeals system in accordance with industry standards. An appeals process is established for learners who wish to challenge the results of a decision made by the RTO or its staff. Grounds for appeal may include: Appeal of an assessment decision made Special consideration Learner discipline (including cheating, unfair advantage and plagiarism Unsatisfactory progress Exclusion Admission, enrolment, transfer and withdrawal Fees and charges Bullying Discrimination Harassment Privacy and; Conduct that has an unreasonable negative impact on the student RTO V6 24