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1 Olmsted County Community Services Department t Veteran Services Division Managing For Results: Composite Report Since 2005, Veteran Services has presented Annual Reports of its specific programs and service areas. Gradually, M4R strategic priorities and results have been incorporated in the annual reporting. 1

2 Vision: A dynamic, world class county delivering excellence every day. Vision & Mission Olmsted County Mission: Providing the foundation of a great community by protecting and improving the health, safety, and general well-being of Olmsted County residents; improving economic and environmental conditions; and promoting equality of opportunity. Community Services Department Vision: Building a safe, thriving and inclusive community Mission: Working in partnership for the safety, well-being and stability of children, families and adults in Olmsted County. Vision: Building a safe, thriving and inclusive community Veteran Services Division Mission: To promote the interests and welfare of veterans, their dependents and survivors and to enhance their quality of life through counseling, claims assistance, education, advocacy and special projects. 2

3 Strategic Priority: Build the Community Olmsted County Innovation and collaboration Operational Excellence Community Services Department Safeguard children, families & adults Support and promote early intervention Maximize assets, resources & capacities of individuals, families and community Maximize restorative practices Veteran Services Division Assist county residents who have served in the Armed Forces of the United States, as well as their dependents or survivors, in securing the federal and state benefits to which they are entitled by law to include: disability compensation or pension, education, healthcare, transportation, death benefits, life insurance and home loan guaranty 3

4 Strategic Priority: Manage the Resources Olmsted County Sound fiscal management Community Services Department Maximize all potential revenues Live within our available resources Veteran Services Division Maximize potential revenues Live within our available resources 4

5 Strategic Priority: Run the Business Olmsted County Innovation and collaboration Operational Excellence Community Services Department Promote innovation through best & evidencebased practices Enhance productivity through technology Enhance partnerships & collaborative practices Veteran Services Division Enhance productivity through technology Maximize state and federal VA program expenditures in Olmsted County 5

6 Strategic Priority: Develop the Employees Olmsted County Excellent Staff Learning and growing New technologies and equipment Community Services Department Promote a respectful, diverse & culturally competent workforce Support staff skills and knowledge development Veteran Services Division Promote a respectful, Ensure staff have the skills diverse & culturally and knowledge to support competent workforce Veteran Service s mission 6

7 Federal Veterans Benefits Strategic t PRIORITIES Contributing to the economic stability of veterans, their dependents and survivors by assisting them is securing federal veteran s benefits to which h they may be entitled Build the Community Assist veterans in making new claims for service-connected disability compensation and nonservice connected disability pension and reopening existing claims for increase Assist veteran s survivors and dependents in making claims for death benefits, Death Pension and Dependency and Indemnity Compensation Ensure a smooth transition for veterans from active military service to civilian life Manage the Resources Maintain fiscal efficiency/cost-effectiveness Run the Business Favorable results for U.S. Department of Veterans Affairs expenditures in Olmsted County Develop the Employees Have Service Officers accredited by the Minnesota Department of Veterans Affairs, the national Association of County Veteran Service Officers and the three major veterans service organizations to represent claimants before the U.S. Department of Veterans Affairs 7

8 Federal Veterans Benefits RESULTS Contributing to the economic stability of veterans, their dependents and survivors by assisting them in securing federal benefits to which they may be entitled Build the Community 524 new claims were made for service-connected disability compensation or non-service connected disability pension or increased evaluations for existing claims. 122 claims for death benefits, Death Pension or Dependency and Indemnity Compensation were made 66 Formal appeals and Notice of Disagreements were filed on behalf of veterans, their dependents and survivors whose claims for benefits were improperly adjudicated 30 letters were sent to recently discharged veterans in an effort to inform them of the benefits that they may be entitled to and the services we can provide Manage the Resources Attained cost effectiveness ratio of 1 to 96 for FY Simply put, for every dollar Olmsted County budgeted for Veterans Services, we brought back $96.00 in federal dollars. Run the Business Develop the Employees For FY 2009, Olmsted County veterans, their dependents and survivors received $14,777, in disability compensation, pension, education and death benefits. An increase of more than $2,177, over FY 2008 s expenditures. Veterans Services Supervisor is accredited by the Minnesota Department of Veterans Affairs, the National Association of County Veterans Service Officers, the VFW, DAV, AmVets, American Legion, Military Order of the Purple Heart and the Vietnam Veterans of America. Veterans Services Officer is accredited by Minnesota Department of Veterans Affairs, the National 8 Association of County Veterans Service Officers, the VFW, DAV, American Legion, Military Order of the Purple Heart and the Vietnam Veterans of America.

9 State Soldiers Assistance Programs Strategic PRIORITIES Assist low-income and disabled veterans, their dependents and survivors with short term subsistence grants, dental assistance, optical assistance, educational assistance and one-time Special Needs Grants. Build the Community Assist veterans in making claims for temporary financial assistance, dental, optical and education programs from the Minnesota Department t of Veterans Affairs Manage the Resources Secure all available grants from the Minnesota Department of Veterans Affairs. Run the Business Favorable results for Minnesota Department of Veterans Affairs expenditures in Olmsted County Develop the Employees Have workforce meet the annual certification requirements of the Minnesota Department of Veterans Affairs 9

10 State Soldiers Assistance Program RESULTS Assist low-income and disabled veterans, their dependents and survivors with short term subsistence grants, dental assistance, optical assistance, educational assistance and one-time Special Needs Grants. Build the We assisted 52 veterans, their survivors and dependents with applications for benefits under the Community State Soldiers Assistance Program Manage the Resources $25, transportation grant awarded for purchase of new van. Run the Business Olmsted County veterans, their dependents and survivors received $87, in subsistence, dental, optical, educational assistance and Special Needs grants. Develop the Employees The Veterans Services Supervisor is currently certified by the Minnesota Department of Veterans Affairs The Veterans Service Officer is currently certified by the Minnesota Department of Veterans Affairs 10

11 Federal Veteran s Healthcare Programs Strategic PRIORITIES Improving the well-being of veterans by assisting them in obtaining and accessing their potential VA health care benefits. Build the Community Maximize VA healthcare enrollment of eligible veterans Provide transportation to veterans needing to access care at the main VA hospitals Manage the Resources Maximize transportation funding through available grants and donations Run the Business Favorable results for U.S. Department of Veterans Affairs healthcare expenditures in Olmsted County Develop the Employees Have Service Officers accredited d by the Minnesota Department t of Veterans Affairs, the national Association of County Veteran Service Officers and the three major veterans service 11 organizations to represent claimants before the U.S. Department of Veterans Affairs

12 Federal Veteran s Healthcare Programs RESULTS Improving the well-being of veterans by assisting them in obtaining and accessing their potential VA health care benefits. Build the Community 159 new applications were processed for Olmsted County residents seeking VA healthcare enrollment Another 38 Olmsted County residents were assisted with their annual enrollment recertification, also known as the Means Test for continued VA healthcare benefits entitlement Provided transportation to 972 veterans requiring access to care at the Minneapolis VA hospital Manage the $19, was secured in voluntary donations to our Veterans Transport Van Fund Resources Run the Business For FY 2009, Olmsted County veterans, their dependents and survivors received $7,980, in VA healthcare benefits. An increase of more than $774, over FY 2008 s expenditures. Develop the Employees Veterans Services Supervisor is accredited by the Minnesota Department of Veterans Affairs, the National Association of County Veterans Service Officers, the VFW, DAV, AmVets, American Legion, Military Order of the Purple Heart and the Vietnam Veterans of America. Veterans Services Officer is accredited by the Minnesota Department of Veterans Affairs, the National Association of County Veterans Service Officers, the VFW, DAV, American Legion, 12 Military Order of the Purple Heart and the Vietnam Veterans of America.

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